15C17 – Front Seatbelt Retractor and Pretensioner Assembly Replacement – 2015 Ford F-150 SuperCrew

NHTSA

15V867

SUMMARY:

Ford Motor Company (Ford) is recalling certain model year 2015 Ford F-150 SuperCrew trucks manufactured January 22, 2015, to March 17, 2015. The affected vehicles may be equipped with driver or front passenger seat belt anchorage assemblies whose pretensioner cable was not properly crimped.

As a result, the seat belts may not properly restrain the seat occupant in the event of a crash.

As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, “Seat Belt Assemblies” and 210, ” Seat Belt Assembly Anchorages.”

 

CONSEQUENCE:

An occupant that is not be properly restrained is at an increased risk of injury in the event of a crash.

 

REMEDY:

Ford will notify owners, and dealers will replace the driver and/or front passenger side seat belt retractor(s) and pretensioner(s), free of charge.

The recall began on February 12, 2016.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 15C17.

 

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

February 8, 2016

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C17 Certain 2015 Model Year F-150 SuperCrew Vehicles
Front Seatbelt Retractor and Pretensioner Assembly Replacement

REF: DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 15C17

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
F-150 2015 Dearborn January 22, 2015 through March 17, 2015

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 209 Seat Belt Assemblies and No. 210 Seat Belt Assembly Anchorages.  The front seatbelt anchorages may have improperly secured pretensioner cables that may not adequately restrain an occupant in a crash, increasing the risk of injury.

 

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to replace the affected driver and/or passenger front seatbelt retractor and pretensioner assembly identified in Attachment IV.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

The “Front Seatbelt Retractor and Pretensioner Assembly Replacement Reference Table” (Attachment IV) lists all the required assembly part numbers for each of the affected VINs.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of February 15, 2016.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: Front Seatbelt Retractor and Pretensioner Assembly Replacement
Reference Table
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C17
Certain 2015 Model Year F-150 SuperCrew Vehicles
Front Seatbelt Retractor and Pretensioner Assembly Replacement

 

OASIS ACTIVATION

OASIS was activated on December 21, 2015.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on December 21, 2015.  Owner names and addresses will be available by February 29, 2016.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.  

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) 

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (15C17) is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

NOTE:  Maintain supporting documentation for all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.

 

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Compliance Recall 15C17
Certain 2015 Model Year F-150 SuperCrew Vehicles
Front Seatbelt Retractor and Pretensioner Assembly Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Replace Passenger Front Seatbelt Retractor and Pretensioner Assembly 15C17B 0.7 Hours
Replace Driver Front Seatbelt Retractor and Pretensioner Assembly 15C17C 0.6 Hours
Replace Driver and Passenger Front Seatbelt Retractor and Pretensioner Assemblies 15C17D 1.1 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

NOTE: Use Attachment IV to identify part numbers.

Part Number Passenger Front Seatbelt Retractor and Pretensioner Assembly Description Order Quantity
FL3Z-16611B08-AA Medium Earth Gray Interior 1
FL3Z-16611B08-AB Java Interior 1
FL3Z-16611B08-AC Ebony Interior 1
FL3Z-16611B08-AD Medium Camel/Light Camel Interior 1

 

Part Number Driver Front Seatbelt Retractor and Pretensioner Assembly Description Order Quantity
FL3Z-16611B09-AA Medium Earth Gray Interior 1
FL3Z-16611B09-AB Java Interior 1
FL3Z-16611B09-AC Ebony Interior 1
FL3Z-16611B09-AD Medium Camel/Light Camel Interior 1

 

The DOR/COR number for this recall is 51025.

Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

CERTAIN 2015 MODEL YEAR F-150 SUPERCREW VEHICLES — FRONT SEATBELT RETRACTOR AND PRETENSIONER ASSEMBLY REPLACEMENT

OVERVIEW

Some of the affected vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 209 Seat Belt Assemblies and No. 210 Seat Belt Assembly Anchorages. The front seatbelt anchorages may have improperly secured pretensioner cables that may not adequately restrain an occupant in a crash, increasing the risk of injury.

Dealers are to replace the affected driver and/or passenger front seatbelt retractor and pretensioner assembly identified in Attachment IV.

 

SERVICE PROCEDURE

  1. Replace the driver and/or passenger front seatbelt retractor and pretensioner assembly. Please follow the Workshop Manual (WSM) procedures in Section 501-20A.

 

February 2016

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Compliance Recall Notice 15C17 / NHTSA Recall 15V-867
Aviso de Revisión de Cumplimiento 15C17

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 209 Seat Belt Assemblies and No. 210 Seat Belt Assembly Anchorages.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, it may be possible that the front seatbelt anchorages have improperly secured pretensioner cables that may not adequately restrain an occupant in a crash, increasing the risk of injury.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the driver and/or passenger front seatbelt retractor and pretensioner assembly free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall 15C17.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.      

Ford Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.  Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis.  Therefore, please have this recall performed as soon as possible.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

Para asistencia en Español: 

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

FLEET OWNERS:  If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you.  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

Or you may contact us through the Internet at www.fleet.ford.com.

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 15V-867.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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