15S13 – Fuel Pump Replacement – 2014 Ford Focus, Transit Connect, Edge, Escape & 2014-2015 Ford Fiesta

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NHTSA

15V005

SUMMARY:

Ford Motor Company (Ford) notified the agency on January 8, 2015, that they are recalling certain model year 2014 Ford Escape vehicles manufactured April 15, 2014, to May 8, 2014, and 2015 Lincoln MKC vehicles manufactured April 21, 2014, to May 15, 2014. On April 30, 2015, Ford expanded the recall to cover an additional 45,505 vehicles, including certain model year 2014-2015 Ford Transit Connect vehicles manufactured November 11, 2013, to August 29, 2014, 2014-2015 Ford Fiesta vehicles manufactured April 10, 2014, to June 17, 2014 and 2014 Ford Edge vehicles manufactured April 30, 2014, to May 21, 2014.

Improper nickel plating of components within the fuel pump may result in the fuel pump failing.

 

CONSEQUENCE:

If the fuel pump fails, the vehicle may stall without warning, increasing the risk of a crash.

 

REMEDY:

Ford will notify owners, and dealers will replace the fuel pump, free of charge.

The recall began on February 27, 2015.

Owners may contact Ford customer service at 1-866-436-7332.

Ford’s number for this recall is 14S30.

 

NOTES:

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

December 16, 2015

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S13 – Supplement #1
Certain 2014 Model Year Focus, Transit Connect, Edge, and Escape Vehicles, and
2014-2015 Model Year Fiesta Vehicles Fuel Pump Replacement

REF: Safety Recall 15S13
Dated June 18, 2015

 

REASON FOR THIS SUPPLEMENT

  • Parts Availability: Parts are now available in sufficient quantities to repair all vehicles.
  • Owners will be instructed to schedule service appointments to have their fuel pumps replaced.
  • Parts List: The parts requirements list has been updated to simplify parts ordering.
  • Stock Vehicles: Instructions regarding new in-stock vehicles were inadvertently omitted from the previous bulletin.  This supplement provides information for handling new in-stock vehicles.
  • Labor times: The labor times for labor operations 15S13C and 15S13D were listed incorrectly in the previous bulletin, and have been corrected in this supplement.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Engine Build Dates
Fiesta 2014-2015 Cuautitlan 1.6L (except ST) April 10, 2014 through June 17, 2014
Focus 2014 Michigan 2.0L (except ST) October 26, 2013 through May 22, 2014
Transit Connect 2014 Valencia 2.5L November 11, 2013 through August 29, 2014
Edge 2014 Oakville 2.0L April 30, 2014 through May 21, 2014
Escape 2014 Louisville 1.6L, 2.0L February 14, 2014 through March 7, 2014

 

Affected vehicles are identified in OASIS and FSA VIN list.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the fuel pump may have been manufactured incorrectly, leading to increased susceptibility to mechanical pump seizure accompanied by a loss of fuel pressure.  This may result in a no start condition, or an engine stall without warning or the ability to restart the vehicle.  An engine stall without warning while driving increases the risk of a crash.

 

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to replace the fuel pump and sender unit. This service must be performed on all affected vehicles at no charge to the vehicle owner.

Parts are now available in sufficient quantities to repair all vehicles.

 

OWNER NOTIFICATION MAILING SCHEDULE

Original Owner Letters were mailed the week of June 22, 2015.  A follow-up notification is expected to be sent the week of December 21, 2015 to owners of affected vehicles that have not yet been repaired.  Owners will be informed that parts are now available to repair their vehicles.

Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

 

ATTACHMENT I

DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S13 – Supplement #1
Certain 2014 Model Year Focus, Transit Connect, Edge, and Escape Vehicles,
and 2014-2015 Model Year Fiesta Vehicles
Fuel Pump Replacement

 

OASIS ACTIVATED?

Yes, OASIS was activated on May 5, 2015.

 

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list was available through https://web.fsavinlists.dealerconnection.com on May 5, 2015. Owner names and addresses will be available by January 8, 2016.

 

NOTE:  Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

New!SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.  

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL LABOR TIME AND/OR PARTS

  • Some vehicles may require additional parts to complete the repair, such as exhaust flange gaskets, single-use fasteners, and other parts that are not listed in the parts table in Attachment II. Refer to the Workshop Manual to identify these parts, and claim on the same repair line on which the FSA is claimed.  Additional parts identified by the Workshop Manual do not require prior approval from the SSSC
  • Submit a request to the SSSC Web Contact Site prior to the repair if you have any of the following:
    • Damage that you believe was caused by the covered condition. o A condition that requires additional labor and/or parts to complete the repair.
    • Aftermarket equipment or non-Ford modifications to the vehicle which might prevent the repair of the covered condition.

Requests for approval after completion of the repair may not be granted.  Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.  Additional related damage parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC).

 

OWNER REFUNDS    

Refunds are not approved for this program.

 

RENTAL VEHICLES

Ford Motor Company will pay for one day of vehicle rental.  Follow Extended Service Plan (ESP) guidelines for dollar amounts.  The daily rate can include applicable taxes but must not exceed the stated daily rate.  Rentals will only be reimbursed for the day the vehicle is at the dealership for part replacement.  Prior approval for more than one rental day is required from the Special Service Support Center via the SSSC Web Contact Site.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: Refer to ACESII manual for claims preparation and submission information.
    • OWS: When entering claims in DMS software, select claim type 31: Field Service Action.  The FSA number (15S13) is the sub code.
  • Some vehicles may require additional parts to complete the repair, such as exhaust flange gaskets, single-use fasteners, and other parts that are not listed in the parts table in Attachment II. Refer to the Workshop Manual to identify these parts, and claim on the same repair line on which the FSA is claimed.  Additional parts identified by the Workshop Manual do not require prior approval from the SSSC.
  • Additional labor and/or parts that are not identified in the Workshop Manual must be claimed as related damage on a repair line that is separate from the repair line on which the FSA is claimed. Additional labor and/or parts not identified in the Workshop Manual require prior approval from the SSSC via the SSSC Web Contact Site.
  • For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code “Rental”.

NOTE:  Maintain supporting documentation for all Miscellaneous Expenses according to procedure as identified in the Warranty and Policy Manual.

 

ATTACHMENT II

DEMONSTRATION / DELIVERY HOLD – Safety Recall 15S13 – Supplement #1
Certain 2014 Model Year Focus, Transit Connect, Edge, and Escape Vehicles,
and 2014-2015 Model Year Fiesta Vehicles
Fuel Pump Replacement

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Replace fuel pump and sender unit – Fiesta 15S13B 1.7 Hours
Replace fuel pump and sender unit – Focus 15S13C 1.8 Hours
Replace fuel pump and sender unit – Transit Connect 15S13D 2.1 Hours
Replace fuel pump and sender unit – Edge 15S13E 1.8 Hours
Replace fuel pump and sender unit – Escape (FWD only) 15S13F 2.2 Hours
Replace fuel pump and sender unit – Escape (AWD only) 15S13G 2.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

NOTE:  The fuel delivery module part number varies by vehicle.  To ensure proper fit, use Ford Catalog Advantage to identify the specific part number by VIN.

Part Number Description Order Quantity
*-9H307-* Fuel pump and sender unit (part number varies by vehicle – use

Ford Catalog Advantage to identify the specific part number by VIN)

1
4L3Z-9276-AA 15S13 - Fuel Pump Replacement - 2014 Ford Focus, Transit Connect, Edge, Escape & 2014-2015 Ford Fiesta | small light Fuel pump and sender unit seal (all vehicles) 1

 

NOTE:  Some vehicles may require additional parts to complete the repair, such as exhaust flange gaskets, single-use fasteners, and other parts.  Refer to the Workshop Manual to identify these parts and order through normal parts ordering channels.  See Claims Preparation and Submission in Attachment I for claiming instructions.

The DOR/COR number for this recall is 50593.

Order your parts through normal order processing channels.  

For questions regarding parts, contact SSSC via the SSSC Web Contact Site.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 “WARRANTY PARTS RETENTION AND RETURN POLICIES.”

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

 

ATTACHMENT III

CERTAIN 2014 MODEL YEAR FOCUS, TRANSIT CONNECT, EDGE, AND ESCAPE VEHICLES, AND 2014-2015 MODEL YEAR FIESTA VEHICLES — FUEL PUMP REPLACEMENT

OVERVIEW

In some of the affected vehicles, the fuel pump may have been manufactured incorrectly, leading to increased susceptibility to mechanical pump seizure accompanied by a loss of fuel pressure. This may result in a no start condition, or an engine stall without warning or the ability to restart the vehicle. An engine stall without warning while driving increases the risk of a crash. Dealers are to replace the fuel pump and sender unit.

 

SERVICE PROCEDURE

  1. Replace the fuel pump and sender unit. Please follow the Workshop Manual (WSM) procedures in Section 310-01.

 

June 2015

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Safety Recall Notice 15S13 / NHTSA Recall 15V-005
Aviso de Revisión de Seguridad 15S13

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? On your vehicle, the fuel pump may have been manufactured incorrectly, leading to increased susceptibility to fuel pump seizure and a loss of fuel pressure.  This may result in a no start condition, or an engine stall without warning.  An engine stall without warning while driving, with the inability to restart the engine, increases the risk of a crash.

We are working closely with our suppliers to produce parts to correct the condition.  Parts are anticipated to be available for all vehicles in 4th Quarter, 2015.

What should you do? At this time, if your vehicle is exhibiting symptoms of no start or stalling, please call your dealer and request a service date for fuel pump replacement under Safety Recall 15S13.

If your vehicle is not exhibiting any symptoms, continue to monitor for changes.  When replacement parts are available, Ford will notify you by mail to contact your dealer to schedule a service appointment.  Unless your vehicle is exhibiting symptoms of no start or stalling, there is no need to contact your dealer for a service appointment now.

When requesting a service date for this recall, provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

What will Ford and your dealer do? When parts are available for Safety Recall 15S13, Ford Motor Company will notify you by mail to schedule a service appointment with your dealer to have the fuel pump replaced. Parts for Safety Recall 15S13 are anticipated to be available in 4th Quarter, 2015.

We apologize for any inconvenience these part shortages may cause you.  We are working closely with our suppliers to accelerate part availability.

In the meantime, if your vehicle exhibits symptoms of no start or stalling, contact your dealer and request a service date for Safety Recall 15S13.

This repair will be completed free of charge (parts and labor).

How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you still have concerns, please contact the Ford Motor Company Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

Para asistencia en Español: 

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

FLEET OWNERS:  If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you.  Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

Or you may contact us through the Internet at www.fleet.ford.com.

Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Still having difficulty? If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.

20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 15V-005.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

 

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