24S16 – PCM Programming and Drain Tube Installation – 2022-2023 Ford Bronco Sport & 2022 Escape

SEOCONTENT-START

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 11, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S16
Certain 2022-2023 Model Year Bronco Sport and 2022 Model Year Escape with a
3-cylinder 1.5L Engine
PCM Programming and Drain Tube Installation
AFFECTED VEHICLES
Vehicle Model Year
Assembly
Plant
Build Dates
Bronco Sport 2022-2023 Hermosillo October 17, 2022 through January 13, 2023
Escape 2022 Louisville October 17, 2022 through December 15, 2022
US population of affected vehicles: 41,057. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles there is a possibility that a high-pressure fuel injector may crack,
which may result in fuel accumulating on the top of the engine. Liquid fuel and/or fuel vapor that
accumulates near a sufficiently hot surface may ignite resulting in an underhood fire, increasing the
risk of injury.
NOTE: When FSA 24S16 is completed and claimed, customer satisfaction program 22N18 will be
automatically activated on the VIN, which will provide a one-time repair to replace the high-pressure
fuel injectors in the event of a cracked high-pressure injector (see 22N18 for coverage details).
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
install a drain tube into the engine cylinder head and reprogram the PCM, using the Ford Diagnostic
and Repair System (FDRS). This service must be performed on all affected vehicles at no charge to
the vehicle owner.
NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the affected vehicles
in this program.
For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
Ó Copyright 2024 Ford Motor Company
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Rental and
Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 1, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S16
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on March 11, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 11,
2024. Owner names and addresses will be available by April 19, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable, once they’ve been notified of part and software availability.
• When parts and software are available, immediately contact any of your affected customers
whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy
of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Safety Recall 24S16
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with fuel leaks caused by a cracked fuel
injector(s).
RENTAL VEHICLES
Rentals are not approved for this program.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Safety Recall 24S16
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S16 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S16 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
o NOTE: A refund for owner-paid repairs that are covered by the recall must be claimed
under 24S16. Failure of proper claiming may result in a rejected claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Provision for Locally Obtained Supplies: Includes Loctite® (SF) 7649™ Primer, Loctite®
638™ adhesive, and brake cleaner. Submit on the same line as the repair.
o Program Code: 24S16
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $2.00
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Safety Recall 24S16
LABOR ALLOWANCES
Description Labor Operation Labor Time
Inspect for latest level PCM software – Pass
Inspect for drain tube installed – Pass
FSA24S16 is complete
24S16A 0.3 Hours
Inspect for latest level PCM software – Pass
Inspect for drain tube installed – Fail
Install drain tube
24S16B 0.8 Hours
Inspect for latest level PCM software – Fail
Inspect for drain tube installed – Pass
Reprogram the PCM with latest level of FDRS
24S16C 0.4 Hours
Inspect for latest level PCM software – Fail
Inspect for drain tube installed – Fail
Install drain tube and reprogram the PCM with latest
level of FDRS
24S16D 1.0 Hour
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S16PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Order the parts below through normal order processing channels:
NOTE: Dealers should make sure to order, and have on hand, the water outlet drain tube prior
to starting the repair.
Part Number Description
Order
Quantity
Claim
Quantity
NX6Z-8A507-A Water outlet drain tube 1 1
Loctite® (SF) 7649™
Surface primer
(liquid or aerosol acceptable) obtain locally or
purchase online
Loctite® 638™ Retaining compound
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
NOTE: Due to the critical nature of the associated repair, do not attempt to substitute any of
the required chemicals used in this repair.
DEALER PRICE
For the latest prices, refer to DOES II.
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Safety Recall 24S16
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
CERTAIN 2022-2023 MODEL YEAR BRONCO SPORT AND 2022 MODEL
YEAR ESCAPE VEHICLES WITH A 3-CYLINDER 1.5L ENGINE — PCM
PROGRAMMING AND DRAIN TUBE INSTALLATION
SERVICE PROCEDURE
NOTE: Make sure to order and have on hand, the outlet drain tube prior to starting the repair.
WARNING: When jacking or lifting the vehicle, block all wheels remaining on the ground. Set the parking
brake if the rear wheels will remain on the ground. These actions help prevent unintended
vehicle movement. Failure to follow these instructions may result in serious personal injury.
WARNING: Never get underneath a vehicle that is supported only by a jack. The jack could
unintentionally lower. Always support vehicle with floor stands. Failure to follow these
instructions may result in serious personal injury.
WARNING: Only raise the vehicle when positioned on a hard, level surface. Attempting to raise the
vehicle on an uneven or soft surface may result in vehicle slipping or falling from the jack or
jackstand. Failure to follow this instruction may result in serious personal injury.
WARNING: Turn off (disable) the power running boards (if equipped) before jacking, lifting or placing any
object under the vehicle. Never place your hand between the power running board
and the vehicle. Extended power running boards will retract when doors are closed. Failure
to follow these instructions may result in serious personal injury.
NOTICE: When raising a vehicle on a hoist, use care when positioning the hoist adapters prior to
lifting the vehicle so that hoist arms do not interfere with the surrounding suspension or
steering linkage components.
1. Inspect vehicle for the presence of a fuel smell. Is there a fuel smell present?
Yes – Is the fuel smell coming from the high pressure fuel injectors?
Yes – Contact the Special Service Support Center (SSSC).
No – Repair this vehicle outside of this FSA.
No – Proceed to Step 2.
2. Connect a battery charger to the 12-volt (12V) battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not
the 12 volt battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly
connected to the Data Link Connector (DLC).
NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during
module configuration.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
3. Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
4. Click ‘Read VIN from Vehicle’ or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
5. Select Toolbox tab.
6. From the list on the LH side of the screen, select the PCM.
7. Is there an update for the PCM available?
Yes – Continue to Step 8.
No – Continue to Step 13.
8. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM)
Software Update.
9. From the list on the RH side of the screen, select Self-Test and click RUN.
10. Click the Run Selected Tests button in the lower right.
11. Click the Clear & Retest button at the top of the screen to clear Diagnostic Trouble Codes (DTC’s) in
all modules.
12. Disconnect the battery charger from the 12V battery once the programming has completed. Continue
to Step 13.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
TECHNICAL INSTRUCTIONS
PAGE 4 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
13. Is there a drain tube present? See Figure 1.
Yes – Field Service Action (FSA) is complete.
No – Install drain tube. Continue to Step 14.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2416A
DRAIN TUBE
FIGURE 1
14. Turn steering wheel all the way to the left.
15. Remove Battery Tray. Follow the Workshop Manual (WSM) procedures in Section 414-01.
16. Remove air cleaner outlet pipe. Use a clean shop towel to cover the opening left behind. See
Figure 2.
2273A
Front of Vehicle
FIGURE 2
TECHNICAL INSTRUCTIONS
PAGE 5 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
17. Clean area with Motorcraft Brake Cleaner. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273K
Front of Vehicle
FIGURE 3
18. Inspect the part label on the drain tube. Is the suffix of the part an AA or AB? See Figure 4.
If the suffix is AA continue to Step 19.
If the suffix is AB Continue to Step 23.
STUD FOR
MISSING NUT
STUD FOR
2273C
FIGURE 4
TECHNICAL INSTRUCTIONS
PAGE 6 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
19. Remove the fir tree fastener highlighted in the figure below. See Figure 5.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273D
FIGURE 5
20. Cut the tip from fir tree fastener at the end of the tube. Trim the sides of the top 2 barbs at a
45-degree angle on the fir tree fastener to more easily allow fitment through the subframe hole.
See Figure 6.
STUD FOR
2273E
FIGURE 6
TECHNICAL INSTRUCTIONS
PAGE 7 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
21. Feed the rubber hose end through the engine compartment and down into the wheel well.
See Figure 7.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273F
Front of Vehicle
Front of Vehicle
FIGURE 7
2273G
Front of Vehicle
FIGURE 8
22. Attach hose to subframe. Position fir tree fastener and push in as far as possible. If needed you can
use groove joint pliers to secure fir tree fastener fully into the hole in the subframe. See Figure 8.
Continue to Step 27.
NOTE: Wheel removed for clarity.
TECHNICAL INSTRUCTIONS
PAGE 8 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
24. Feed the rubber hose end through the engine compartment and down into the wheel well.
See Figure 10.
2273F
Front of Vehicle
Front of Vehicle
FIGURE 10
23. Cut the tip from fir tree fastener at the end of the tube. Trim the sides of the top 2 barbs at a
45-degree angle on the fir tree fastener to more easily allow fitment through the subframe hole.
See Figure 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273E
FIGURE 9
TECHNICAL INSTRUCTIONS
PAGE 9 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
2273H
PLACE HOLDER
UNTIL TRIAL
FIGURE 12
26. With the steering wheel turned to the left install the christmas tree connector as shown in the figure
below. See Figure 12.
NOTE: Wheel removed for clarity.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273G
Front of Vehicle
FIGURE 11
25. Attach hose to subframe. Position fir tree fastener and push in as far as possible. If needed you can
use groove joint pliers to secure fir tree fastener fully into the hole in the subframe. See Figure 11.
NOTE: Wheel removed for clarity.
TECHNICAL INSTRUCTIONS
PAGE 10 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273J
FIGURE 13
27. Apply Loctite® (SF) 7649™ Primer to the metal tube, as shown in the blue highlighted area. Allow one
minute for primer to cure. See Figure 13.
2273K
INSERT INTO HEAD
UNTIL HERE
FIGURE 14
28. Apply Loctite® 638™ to the metal tube, in the area shown in Figure 14.
NOTE: When applying the Loctite® 638™, ensure that a full bead of the Loctite® 638™ is applied to the
circumference of the metal tube in the area shown in Figure 14.
NOTE: To minimize poor adhesion risk, ensure tube is inserted into the head within 15 minutes of
applying Loctite® 638™ to tube.
TECHNICAL INSTRUCTIONS
PAGE 11 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
STUD FOR
MISSING NUT
2273M
Front of Vehicle Front of Vehicle
CYLINDER HEAD
DRAIN HOLE
FIGURE 16
30. Insert tube into the cylinder head drain hole until fully seated against the larger diameter flange
section, as shown. See Figure 16.
29. Route hose as shown in Figure 15.
NOTE: Route the metal end of the hose between the two battery positive leads and make sure the hose
does not interfere with the transmission shift cable(s), and that it runs under the engine hoses.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2273L
Front of Vehicle
FIGURE 15
TECHNICAL INSTRUCTIONS
PAGE 12 OF 12
SAFETY RECALL 24S16
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
03/2024
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford,
all parts replaced under this FSA must be scrapped in accordance with all applicable local, state
and federal environmental protection and hazardous material regulations. Refer to the Parts
Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
31. Remove shop towel and reinstall air cleaner outlet pipe.
Torque: 42 lb.in (4.8 Nm)
32. Reinstall Battery Tray, Battery, and Air Cleaner. Please follow WSM procedures in Section 414-01.
Mobile Service Repair Assessment
Page | 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S16
Certain 2022-2023 Model Year Bronco Sport and 2022 Model Year Escape Vehicles with a
3-cylinder 1.5L Engine
PCM Programming and Drain Tube Installation
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page | 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S16
Certain 2022-2023 Model Year Bronco Sport and 2022 Model Year Escape Vehicles with a
3-cylinder 1.5L Engine
PCM Programming and Drain Tube Installation
Ó Copyright 2024 Ford Motor Company
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
24S16
Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 24S16 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-187
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 08, 2024 NHTSA Recall No. : 24V-187 Manufacturer Recall No. : 24S16 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 42,652 Estimated percentage with defect : 1 %
Vehicle Information : Vehicle 1 : 2022-2023 Ford Bronco Sport Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : The combination of fuel injector design and engine software was introduced into production on 10/17/2022 and was taken out of production on 1/13/2023. Affected vehicles are equipped with 1.5L engines.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 22,270 Bronco Sport vehicles are affected.
Production Dates : OCT 17, 2022 – JAN 13, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-187 Page 2 Vehicle 2 : 2022-2022 Ford Escape Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : The combination of fuel injector design and engine control software was introduced into production on 10/17/2022 and was taken out of production on 12/15/2022.
Affected vehicles are equipped with 1.5L engines. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 20,382 Escape vehicles are affected. Production Dates : OCT 17, 2022 – DEC 15, 2022
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : A fuel injector may crack, resulting in fuel or vapor migrating to and accumulating near ignition sources, resulting in potential underhood fire.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Liquid fuel and/or fuel vapor that accumulates near a sufficiently hot surface, below the combustion initiation flame speed, may ignite resulting in an underhood fire, and increasing the risk of injury.
Description of the Cause : A cracked fuel injector in the engine allows for fuel to leak at a high rate (19L/ hour) into the cylinder head, which can travel out via a drain hole and down onto hot surfaces on the exhaust/turbo system. Identification of Any Warning
that can Occur : A fuel leak may result in fuel odor both outside and inside the vehicle. If there is a fire, the customer may notice smoke or flames emanating from the engine compartment or underbody, or instrument cluster warnings. Involved Components : Component Name 1 : XL3 Injector
Component Description : High Pressure Fuel Injector Component Part Number : HX7G-9F597-BC The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-187 Page 3 Supplier Identification : Component Manufacturer
Name : Vitesco Technologies Address : SS 206, KM 28
Fauglia, Pisa Foreign States 56043
Country : Italy Chronology :
Chronology is provided as an attachment. Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the engine control software updated to include fuel injector leak detection and a drain tube installed. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be April 19, 2024. How Remedy Component Differs from Recalled Component : Component Name: Engine Control Software
Component Description: An updated engine control software will be installed to detect a pressure drop in the fuel rail, provide instrument cluster messaging to the customer to seek service, invoke a strategy to disable the high-pressure fuel pump, derate engine power output and reduce temperatures of possible ignition sources in the engine compartment.
Component Part Number:
2022MY Escape; PNX6A-12A650-AFE, -AGE, -AHE, -AJE
2023MY Bronco Sport; PP1PA-12A650-AE, -CE, -DE
2022MY Bronco Sport; N1PA-12A650-AD, -BD, -CD, -DD Component Name: Drain Tube
Component Description: A drain tube will also be installed to allow fuel to drain from the cylinder head drain hole, away from surfaces which may initiate combustion, to the ground below the vehicle.
Component Part Number: NX6E-8A507-AA The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-187
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 11, 2024. Mailing of
owner notification letters is expected to begin April 1, 2024, and is expected to be completed by April 5, 2024.
Planned Dealer Notification Date : MAR 11, 2024 – MAR 11, 2024
Planned Owner Notification Date : APR 01, 2024 – APR 05, 2024
* NR – Not Reported

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April 2024
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 24S16 / NHTSA Recall 24V-187
2022 Escape
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2022-2023 Bronco Sport and 2022 Escape vehicles, including the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible that a fuel injector may crack and leak
fuel, which may result in fuel accumulating on the top of the engine.
What is the risk? Liquid fuel and/or fuel vapor that accumulates near a hot surface, such as hot
engine or exhaust components may ignite resulting in an under-hood fire,
increasing the risk of injury.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to install a drain tube to the
engine cylinder head and reprogram the powertrain control module, free of
charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool prior to performing this repair.
What should you do? Please call your dealer without delay and request a service date for Recall
24S16. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed.
Ford Motor Company can deny coverage for any vehicle damage that may
result from the failure to have this recall performed on a timely basis.
Therefore, please have this recall performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
© Copyright 2024 Ford Motor Company
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to leaking fuel injectors. To verify eligibility and
expedite reimbursement, give your paid original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to Ford
Motor Company at PO Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your
original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 24V-187.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
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* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 24S16 / Campaña 24V-187 de la NHTSA
2022 Escape
Este aviso se aplica al vehículo, número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados
de los EE. UU.
Ford Motor Company determinó que existe un defecto relacionado con la seguridad en determinados
vehículos Bronco Sport 2022-2023 y Escape 2022, incluido el suyo con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, puede que un inyector de combustible se agriete y filtre
combustible, lo cual podría ocasionar una acumulación de combustible en la
parte superior del motor.
¿Qué riesgo existe? El combustible líquido o el vapor de combustible que se acumula cerca de una
superficie caliente, como un motor o componentes de escape calientes, podría
encenderse, lo cual generaría un incendio bajo el cofre y aumenta el riesgo de
sufrir lesiones.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a instalar un tubo de
drenado hacia la cabeza de cilindros del motor y a reprogramar el módulo de
control del tren motriz sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más. Es posible que se requiera tiempo adicional
para que se enfríe el motor antes de realizar esta reparación.
¿Qué debe hacer? Llame de inmediato al concesionario y solicite una cita de servicio para realizar
la campaña 24S16. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de realizar los arreglos
para llevar a cabo el trabajo.
Ford Motor Company puede negar la cobertura en caso de que el vehículo
hubiese sufrido daños por no haber realizado la campaña de manera oportuna.
Por lo tanto, le solicitamos que realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del mismo
al arrendatario en un plazo de diez días.
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Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
© Copyright 2024 Ford, División de Servicio al Cliente
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􀀭􀀰􀀰􀀯􀀮􀀰􀀮􀀯􀀯􀀮􀀭􀀮􀀯􀀭􀀯􀀰􀀯􀀰􀀮􀀯􀀯􀀭􀀭􀀭􀀮􀀯􀀮􀀮􀀮􀀭􀀭􀀭􀀮􀀰􀀮􀀮􀀮􀀭􀀮􀀰􀀯􀀮􀀮􀀭􀀰􀀯􀀰􀀭􀀯􀀯􀀭􀀭􀀮􀀭􀀰􀀰􀀯􀀭􀀭􀀯􀀭􀀰􀀰􀀭􀀮
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que participan.
Su concesionario recogerá el vehículo y lo regresará con la reparación
realizada.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente se le recomienda realizar esta campaña para
garantizar que se hayan utilizado las piezas y los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por
servicios relacionados con fugas de los inyectores de combustible. Para
comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el
recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso de Ford, envíe la solicitud de reembolso
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, PO Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es ford.com/support.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción
n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea
comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o
bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia:
Campaña de seguridad 24V-187 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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