24S21 – Tire Clearance Inspection – 2023-2024 Ford Transit

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-226
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company MAR 22, 2024 NHTSA Recall No. : 24V-226 Manufacturer Recall No. : 24S21 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,902 Estimated percentage with defect : 25 %
Vehicle Information : Vehicle 1 : 2023-2024 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : The recalled part was introduced into production on 03/15/2022 date and was taken out of production on
03/06/2024. Affected vehicles are equipped with the Transit Trail package. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
Production Dates : MAR 15, 2022 – MAR 06, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : Due to insufficient packaging allowance, the front tires may contact the front wheel arch liner and body flange under certain vehicle loading, steering angle, and braking conditions
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Repeated contact of a front tire with the wheel arch liner and body flange may lead to rapid air loss and tread-belt separation, which can result in a loss of
vehicle control and increase the risk of a crash. Part 573 Safety Recall Report 24V-226 Page 2 Description of the Cause : Specific root cause factors are still under investigation. Generally, a vehicle modifier, contracted by Ford, did not fully account for the front tire envelope and packaging requirements of this application. Identification of Any Warning
that can Occur : A front tire that rubs against the wheel arch liner while driving may create a noise that is audible to the customer. Involved Components : Component Name 1 : Tire
Component Description : LT245/75R16E 120/116S Goodyear Wrangler Workhorse AT Tire Component Part Number : PK41-1508-C1A Supplier Identification : Component Manufacturer
Name : Ford Motor Company Address : 1 American Road
Dearborn Michigan 48126
Country : United States Chronology :
On January 25, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of front tire contact to the wheel arch liner on 2023-2024 model year Transit vehicles equipped with the Transit Trail equipment package. On January 15, 2024, a motorhome vehicle upfitter contacted Ford to report that four
(4) Transit Trail vehicles they upfit were subsequently brought to a Ford dealer due to complaints of a front tire rub condition. In February 2024, Ford Engineering confirmed a rub condition between the front tires and the front wheel arch liners on a Transit vehicle equipped with the Transit Trail equipment package. Ford Engineering demonstrated that the shoulder area of the front tires can contact the wheel arch liners at 60% of full turn while braking, when the vehicle is loaded at or near the vehicle’s Front Gross Axle Weight Rating (FGAWR). As of March 08, 2024, Ford is aware of five (5) warranty reports, ten (10) field reports, and one (1) owner report for seven unique VINs related to the tire rub condition. The warranty reports were received between December 15, 2023, and February 26, 2024. The field reports were received between December 14, 2023, and February 26, 2024. The owner report was received on February 13, 2024. None of the reports indicate damage to the vehicle tires. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-226
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On March 15, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : The remedy is under development. Owners will be notified by mail and
informed that Ford’s investigation is ongoing and that they will be contacted when further information is available.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be June 30, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The service remedy will be defined at a later date. Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 25, 2024. Mailing of
owner notification letters is expected to begin April 08, 2024 and is expected to be completed by April 12, 2024.
Planned Dealer Notification Date : MAR 25, 2024 – MAR 25, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 12, 2024
* NR – Not Reported

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April 2024
Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 24S21 / NHTSA Recall 24V226
2023 Transit
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2023-2024 Model Year Transit vehicles equipped with the Trail Package, including the VIN shown
above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the front tire may contact the wheel arch liner during a
braking event while turning when the vehicle is loaded at or near the Front
Gross Axle Weight Rating (FGAWR).
What is the risk? Repeated contact of a front tire with the wheel arch liner and body flange may
lead to rapid air loss and tread-belt separation, which can result in a loss of
vehicle control and increase the risk of a crash.
What will Ford and
your dealer do?
Ford Motor Company is working closely with its suppliers to produce parts for
this repair. When parts become available, Ford Motor Company will notify you
via mail to schedule a service appointment with your dealer for repairs to be
completed free of charge (parts and labor).
What should you do? When parts become available, Ford Motor Company will send a letter to
inform you that parts are available and to contact your dealer to schedule a
repair.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. Once parts are available, you should contact your dealer for an
appointment to have your vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 24V226.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
02897
24S21 NP/DTB1A4S211 􀀁􀀁 􀀁
1 of 2
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
02897
24S21 NP/DTB1A4S211
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Seguridad Aviso de Campaña 24S21 / Campaña 24V226 de la NHTSA
2023 Transit
Este aviso se aplica al vehículo, número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de
los EE. UU.
Ford Motor Company determinó que existe un defecto relacionado con la seguridad de los vehículos con
motor en ciertos vehículos Transit año modelo 2023-2024 equipados con el paquete Sendero, incluido el
VIN aparece arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro
compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, la rueda delantera puede hacer contacto con el revestimiento del
arco de la rueda durante un evento de frenado, al girar cuando el vehículo está
cargado hasta clasificación de peso bruto por eje delantero (FGAWR) o cerca de
esta.
¿Qué riesgo existe? El contacto reiterado de una llanta delantera con el revestimiento del arco de la
rueda y la brida de la carrocería puede provocar una pérdida rápida de aire y la
separación de la banda continua, lo que puede llevar a una pérdida de control del
vehículo y aumentar el riesgo de un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company colabora estrechamente con sus proveedores para fabricar las
piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company
le avisará mediante correo para programar una cita de servicio con su distribuidor y
así realizar las reparaciones sin costo alguno (piezas y mano de obra).
¿Qué debe hacer? Cuando las piezas vuelvan a estar disponibles, Ford Motor Company le enviará una
carta para informarle de la disponibilidad de estas y solicitarle que se comunique
con su concesionario a fin de programar la reparación.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar manejar
el vehículo. Una vez que las piezas se encuentren disponibles, deberá ponerse en
contacto con su concesionario a fin de programar una cita para solucionar este
problema lo más pronto posible.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver mapas y
obtener las instrucciones para llegar.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin
cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety
Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que
llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY:
1-800-424-9153) o visite NHTSA.gov. Mencione la campaña de seguridad 24V226
de la NHTSA.
Tenga presente que: La ley federal exige que los arrendadores de vehículos
que reciban este aviso de campaña envíen una copia del mismo al
arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede
descargar a través de App Store o Google Play. Adicionalmente, existen otras
funciones como reserva de estacionamientos en determinados lugares, además de
control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas,
arranque remoto) si así está equipado para permitir el control.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
Abril de 2024
Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
2 of 2
A/2/000001/1
© Copyright 2024 Ford, División de Servicio al Cliente
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771150922009 A/2/000001/1
􀀰􀀱􀀯􀀰􀀯􀀯􀀯􀀮􀀯􀀰􀀱􀀮􀀱􀀯􀀱􀀯􀀯􀀰􀀱􀀯􀀰􀀱􀀮􀀮􀀱􀀰􀀯􀀰􀀱􀀮􀀰􀀱􀀮􀀮􀀮􀀮􀀰􀀰􀀰􀀰􀀯􀀮􀀱􀀮􀀰􀀱􀀯􀀰􀀱􀀯􀀰􀀮􀀰􀀯􀀯􀀱􀀱􀀯􀀯􀀱􀀰􀀯􀀯􀀮􀀱
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789

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Ó Copyright 2024 Ford Motor Company
Dan Wilyard Ford Motor Company
Chief Engineer Recall & CIDR PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
March 26, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 24S21
Certain 2023-2024 Model Year Transit equipped with the Trail Package
Tire Clearance Inspection
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit 2023-2024 Kansas City December 13, 2023 through March 6, 2024
US population of affected vehicles: 1,902. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, when the vehicle is loaded at or near the Front Gross Axle Weight
Rating (FGAWR) the front tire may contact the wheel arch liner during a braking event while turning.
Repeated contact of a front tire with the wheel arch liner and body flange may lead to rapid air loss
and tread-belt separation, which can result in a loss of vehicle control and increase the risk of a crash.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers when parts ordering information and repair
instructions become available to support this safety recall. For new vehicle storage guidelines, refer to
EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
NOTE: For vehicles presented that are exhibiting the concern identified for this Program, and
no longer have applicable warranty coverage, contact the SSSC for further direction.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
Ó Copyright 2024 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Dan Wilyard

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-226
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Ford Motor Company
Submission Date : APR 17, 2024
NHTSA Recall No. : 24V-226
Manufacturer Recall No. : 24S21
Manufacturer Information :
Manufacturer Name : Ford Motor Company
Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,902
Estimated percentage with defect : 25 %
Vehicle Information :
Vehicle 1 : 2023-2024 Ford Transit
Vehicle Type : LIGHT VEHICLES
Body Style : ALL
Power Train : NR
Descriptive Information : The recalled part was introduced into production on 03/15/2022 date and was taken
out of production on
03/06/2024.
Affected vehicles are equipped with the Transit Trail package.
These vehicles are not produced in VIN order. Information as to the applicability of
this action to specific vehicles can best be obtained by either calling Ford’s toll-free
line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain
specific information regarding the vehicles from the Ford On-line Automotive Service
Information System (OASIS) database.
Production Dates : MAR 15, 2022 – MAR 06, 2024
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : Due to insufficient packaging allowance, the front tires may contact the front
wheel arch liner and body flange under certain vehicle loading, steering angle,
and braking conditions
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : Repeated contact of a front tire with the wheel arch liner and body flange may
lead to rapid air loss and tread-belt separation, which can result in a loss of
vehicle control and increase the risk of a crash.
Part 573 Safety Recall Report 24V-226 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Description of the Cause : Specific root cause factors are still under investigation. Generally, a vehicle
modifier, contracted by Ford, did not fully account for the front tire envelope
and packaging requirements of this application.
Identification of Any Warning
that can Occur :
A front tire that rubs against the wheel arch liner while driving may create a
noise that is audible to the customer.
Involved Components :
Component Name 1 : Tire
Component Description : LT245/75R16E 120/116S Goodyear Wrangler Workhorse AT Tire
Component Part Number : PK41-1508-C1A
Supplier Identification :
Component Manufacturer
Name : Ford Motor Company
Address : 1 American Road
Dearborn Michigan 48126
Country : United States
Chronology :
On January 25, 2024, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of
front tire contact to the wheel arch liner on 2023-2024 model year Transit vehicles equipped with the Transit
Trail equipment package. On January 15, 2024, a motorhome vehicle upfitter contacted Ford to report that four
(4) Transit Trail vehicles they upfit were subsequently brought to a Ford dealer due to complaints of a front
tire rub condition.
In February 2024, Ford Engineering confirmed a rub condition between the front tires and the front wheel arch
liners on a Transit vehicle equipped with the Transit Trail equipment package. Ford Engineering demonstrated
that the shoulder area of the front tires can contact the wheel arch liners at 60% of full turn while braking,
when the vehicle is loaded at or near the vehicle’s Front Gross Axle Weight Rating (FGAWR).
As of March 08, 2024, Ford is aware of five (5) warranty reports, ten (10) field reports, and one (1) owner
report for seven unique VINs related to the tire rub condition. The warranty reports were received between
December 15, 2023, and February 26, 2024. The field reports were received between December 14, 2023, and
February 26, 2024. The owner report was received on February 13, 2024. None of the reports indicate damage
to the vehicle tires.
Part 573 Safety Recall Report 24V-226 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
On March 15, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their tires, tire placard and certification
label replaced. Additionally, dealers will update vehicle calibrations. There
will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies
paid for by vehicle owners prior to notification of a safety recall in May
2023. The ending date for reimbursement eligibility is estimated to be
June 30, 2024.
Ford will forward a copy of the notification letters to dealers to the agency
when available.
How Remedy Component Differs
from Recalled Component :
Remedy tires will have a size designation of 235/65R16C.
Identify How/When Recall Condition
was Corrected in Production :
Not required per 49 Part 573.
Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on March 25, 2024. Mailing of
owner notification letters is expected to begin April 08, 2024 and is
expected to be completed by April 12, 2024.
Planned Dealer Notification Date : MAR 25, 2024 – MAR 25, 2024
Planned Owner Notification Date : APR 08, 2024 – APR 12, 2024
* NR – Not Reported

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