24E032 – 24S25 – Hood Scoop Accessory Removal – 2021-2024 Ford Bronco Sport

SEOCONTENT-START

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24E-032
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company APR 12, 2024 NHTSA Recall No. : 24E-032 Manufacturer Recall No. : 24S25 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 1,209 Estimated percentage with defect : 100 %
Equipment Information : Brand / Trade 1 :
Model : Ford Licensed Accessory
Ford Bronco Sport Hood Scoop Part No. : VM1PZ-16C630-A Size : N/A Function : N/A
Descriptive Information : Hood scoops sold as accessory parts “Over-the-counter” OTC for 2021-2024MY Bronco Sport vehicles.
Production Dates : NOV 12, 2020 – FEB 21, 2024
Description of Defect :
Description of the Defect : Hood scoops that were sold as accessory parts “Over-the-counter” (OTC) for 2021-2024MY Bronco Sport vehicles may detach from the vehicle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A hood scoop that detaches while driving can damage the windshield and/or create a road hazard for other road users, increasing the risk of a crash.
Description of the Cause : Root cause remains under investigation, but contributing causes have been identified.
Warping may be present in the honeycomb grills of the hood scoop assembly which may cause the front of the hood scoop to not sit flush with the hood surface. Additionally, the hood surface contour makes the installation process more susceptible to mis-installation, and installation instructions may not be accurately followed by the installer, which can result in incomplete adhesion. Identification of Any Warning
that can Occur : The customer may visually detect gaps around a loose
hood scoop or detect an audible rattle and/or excessive wind noise from the
hood area. Part 573 Safety Recall Report 24E-032 Page 2 Involved Components : Component Name : Hood Scoop Component Description : Accessory hood scoop Component Part Number : VM1PZ-16C630-A Supplier Identification : Component Manufacturer
Name : Air Design S.A. de C.V.
Address : KM 1 Carretera Tezoyuca-Tepetzingo Zapata Foreign States 62767
Country : Mexico Chronology :
On January 30, 2024, an issue pertaining to Bronco Sport accessory hood scoops was brought to Ford’s Critical Concern Review Group (CCRG) for review.
In February 2024, the FLA team reviewed photos of 2 claims which show minimal evidence of adhesive residue. The adhesive is intended to be the primary attachment mechanism of the hood scoop to the vehicle. The FLA Quality team conducted a read-across for vehicles fitted with similar hood scoops. The instructions outline a similar process and attachment method, but a similar detachment trend is not present on those vehicle lines.
On February 26, 2024, The FLA team removed this accessory from all websites and catalog listings.
In March 2024, the FLA team conducted an assembly trial and identified a new hood scoop with warpage in the honeycomb grill area that does not meet specification.
As of March 5, 2024, Ford is aware of 24 reports of loose/detached hood scoops in North America. The first known report of a detached hood scoop was received on April 8, 2021.
As of April 2, 2024, parts have been purged from Ford Authorized Distributors (FADs) and dealers. Hood scoop accessories are not traceable to VIN and Ford does not have customer contact information for the final purchasers.
On April 05, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accidents, injuries, or Vehicle Owner Questionnaires (VOQs) related to this condition. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24E-032
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Letters will be sent to the dealer principals of the dealerships that ordered
the suspect parts for which there is
no traceability. Dealerships will be required to contact customers that purchased the hood scoop accessory
and request that the customer return part for a full refund. Dealer to provide evidence that the returned part has
been scrapped/destroyed. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle
owners prior to notification of a safety recall in May 2023. The ending date for reimbursement
eligibility is estimated to be May 31, 2025.
Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : No remedy component, refund only. N/A. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on April 15, 2024. Ford will
not be mailing letters to customers.
Dealers will identify customers who purchased hood scoops and will contact them accordingly.
Planned Dealer Notification Date : APR 15, 2024 – APR 19, 2024 Planned Owner Notification Date : NR – NR Purchaser Information :
The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment:
Name : NR Address : NR
NR Country : NR Company Phone : NR
* NR – Not Reported

**************************************************************************************************************

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
April 15, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 24S25
Certain 2021-2024 Bronco Sport vehicles with installed hood scoop accessory
Hood scoop accessory removal
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Bronco Sport 2021-2024 Not Applicable All
US population of affected vehicles: 928
REASON FOR THIS SAFETY RECALL
On some the affected vehicles, the installed hood scoop accessory may become dislodged from the
hood during vehicle operation. A hood scoop that detaches while driving can damage the windshield
and/or create a road hazard for other road users, increasing the risk of a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
remove the hood scoop accessory. This service must be performed on all affected vehicles at no
charge to the vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage
Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals are
authorized – see Rental Vehicles)
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and alternative transportation should be made available for all customers
as appropriate. Refer to the Rental and Claiming sections for further details.
This allowance may be claimed one time per VIN when the repair is completed.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program as VINS are not associated with this accessory.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Ó Copyright 2024 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Recall Reimbursement Plan
• Equipment Recall Notice
• Dealer Principal Letter
• Parts Manager Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S25
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will not be activated for this program.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be available for this program.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with hood scoop removal and the initial
hood scoop accessory purchase price.
RENTAL VEHICLES
With proper service appointment scheduling, rental vehicles should not be required. However, if you
have a unique owner circumstance that may require a rental vehicle, such as paint repair taking a
longer period of time, please contact the SSSC via the SSSC Web Contact Site.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Safety Recall 24S25
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers – Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ALTERNATIVE TRANSPORTATION
If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental
reimbursement allowance can be used for alternative transportation. Alternative transportation is
approved for $100 per day for both Ford and Lincoln customers. The dollar-per-day allowance can be
cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).
• Alternative transportation reimbursement can be claimed for both short-term and long-term
scenarios.
• Any amount over the cost-per-day limits will be the customer’s responsibility.
• The customer will need to pay upfront and provide proof of payment to the dealer.
• Dealers will then need to submit for reimbursement following the Rental Vehicle
Reimbursement Process and then refund the customer.
Examples of alternative transportation:
• Taxi
• Public Transportation – Subway, Train, or Bus
• Rideshare alternatives (Uber, Lyft, etc.)
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S25
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S25 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S25 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Provision for Locally Obtained Supplies: Includes solvents, cleaners, bulk materials.
Submit on the same line as the repair.
o Program Code: 24S25
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $100.00 (total for Misc. Expense: Other)
• Sublet Hood Scoop Removal: Sublet repairs to remove the hoodscoop can be claimed
instead of 24S25B. Sublet documentation must be retained. Submit on the same line as the
repair.
– Program Code: 24S25 – Misc. Expense: FSAOSL
– Misc. Expense: Claim up to $250
Ó Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Safety Recall 24S25
LABOR ALLOWANCES
Description Labor Operation Labor Time
Remove hood scoop accessory, including cleaning of the
hood of any adhesive residue.
24S25B 1.0 Hours
Checking records and receipts and contacting customers.
Must be claimed with Labor Operation 24S25B.
24S25C 1.0 Hours
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-
Up & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
24S25PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
CERTAIN 2021 – 2023 MODEL YEAR BRONCO SPORT VEHICLES — REMOVE
THE HOOD SCOOP
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10
certification requirement, for U.S. market only, will be enforced starting
with repair orders opened on or after April 1, 2024. Field Service Action
(FSA) repairs will reject if the repairing technician is not certified in STST
Competency 10 FSA. See Electronic Field Communication (EFC) 14251 for
more details.
NOTE: Follow these hood scoop removal steps in detail to avoid damage to the vehicle’s paint finish.
NOTE: Install masking take to hood scoop outline and hood to protect the parts and prevent any damage.
1. Install masking take on the hood scoop and the hood. See Figure 1.
FIGURE 1
TECHNICAL INSTRUCTIONS
PAGE 2 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
FIGURE 2
2. Initiate the removal process by positioning the Nylon Thread at one of the front corners. Apply steady
pressure while smoothly guiding the thread along the targeted path. Employ a back-and-forth motion
to ensure a thorough and controlled separation. See Figure 2.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
3. Install a plastic wedge into the corners to maintain the gap created by the Nylon Thread. See Figure 3.
FIGURE 3
TECHNICAL INSTRUCTIONS
PAGE 4 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
4. Continue the cutting process from all corners, following the steps outlined in steps 2 and 3 until you
have traversed the entire contact area. See Figure 4.
FIGURE 4
TECHNICAL INSTRUCTIONS
PAGE 5 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
5. Remove and discard the hood scoop. See Figure 5.
FIGURE 5
TECHNICAL INSTRUCTIONS
PAGE 6 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
6. Using a 3M Stripe Off Wheel / Adhesive Remover Eraser Wheel or equivalent, attached to a drill,
ensuring it operates at a very low rotation speed to effectively eliminate adhesive and tape residue.
See Figure 6.
FIGURE 6
TECHNICAL INSTRUCTIONS
PAGE 7 OF 7
SAFETY PROGRAM 24S25
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
7. Thoroughly clean the area with 3M Adhesive Remover or equivalent to eliminate any remaining tape
and adhesive residue. See Figure 7.
FIGURE 6
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to
be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Ó Copyright 2024 Ford Motor Company
Safety Recall 24S25
Certain 2021-2024 Bronco Sport vehicles with installed hood scoop accessory
Hood scoop accessory removal
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Ó Copyright 2024 Ford Motor Company
Mobile Service Repair Assessment
Page 2 of 2
Safety Recall 24S25
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Ó Copyright 2024 Ford Motor Company
Safety Recall 24S25
Certain 2021-2024 Bronco Sport vehicles with installed hood scoop accessory
Hood scoop accessory removal
Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 24S25 Field Service Action program.
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S25
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S25, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before May 31, 2025.
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliance’s pursuant
to Part 573.6 €(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 €(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Version 05-05-21
Recall Reimbursement Plan for 24S25
Page 2 of 3
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11€, Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Version 05-05-21
Recall Reimbursement Plan for 24S25
Page 3 of 3
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
Ó Copyright 2024 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
April 2024
* * * IMPORTANT EQUIPMENT SAFETY RECALL * * *
Equipment Safety Recall Notice 24S25
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in the
2021-2024 Bronco Sport hood scoop accessory.
What is the Issue? On 2021-2024 MY Ford Bronco Sport vehicles, Ford Motor Company
offered a hood scoop accessory through its dealers and at
accessories.ford.com and installed at dealers or by the customer. In some
vehicles, the hood scoop may not adequately adhere to the hood sheet
metal.
What is the risk? A hood scoop that is improperly secured may loosen and detach while
driving. A hood scoop that detaches while driving can damage the
windshield and/or create a road hazard for other road users, increasing the
risk of a crash.
What should you do?
If you purchased a Bronco Sport hood scoop accessory, please contact
your local dealer without delay to receive a refund per Equipment Safety
Recall 24S25.
Ford Motor Company has authorized your dealer to proceed with a refund,
and permanently take the hood scoop off, free of charge.
If you do not already have a servicing dealer, you can access
www.owner.Ford.com for dealer addresses, maps, and driving instructions.
If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-
7332 and one of our representatives will be happy to assist you. If you wish to contact us through the
Internet, our address is: www.owner.Ford.com.
For the hearing impaired call 1-800-392-3673 (TDD) please contact the Telecommunication Relay
Service by dialing 711. Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
Ó Copyright 2024 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
April 2024
* * * IMPORTANT SAFETY RECALL * * *
Equipment Safety Recall Notice 24S25
Dealer Principal
Any Dealer
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in hood
scoop accessories purchased and sold for 2021MY-2024MY Bronco Sport vehicles, including at least
one hood scoop sold by your dealership as an accessory part “Over-The-Counter” (OTC).
What is the
issue?
According to our records, your dealership purchased and may have installed or sold
OTC one of the suspect Bronco Sport hood scoops, service part number: VM1PZ-
16C630-A.
What is the
risk?
The hood scoop may not be properly adhered to the sheet metal. A hood scoop that
is improperly secured may loosen and detach while driving. A hood scoop that
detaches while driving can damage the windshield and/or create a road hazard for
other road users, increasing the risk of a crash.
What should
you do?
Please have your parts and service departments complete the following:
• Review your customer-pay invoices to determine if you have sold or installed any
of the affected hood scoops. Affected part number: VM1PZ-16C630-A.
• Review part sales records and contact any customers or third-party repair
facilities (body shops, etc.) who purchased the suspect parts from you over the
counter.
• Arrange to remove the hood scoops from customer vehicles.
• Post the customer flyer in your parts department where customers can view it.
The flyer is included with this letter and available on PTS as an attachment to
24S25.
• Check to see if you have any suspect service parts in inventory and return them
as needed following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division
Ó Copyright 2024 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
April 2024
* * * IMPORTANT SAFETY RECALL * * *
Equipment Safety Recall Notice 24S25
Parts Manager
Any Dealer
123 Main Street
Anywhere, USA 12345
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in hood
scoop accessories purchased and sold for 2021MY-2024MY Bronco Sport vehicles, including at least
one hood scoop sold by your dealership as an accessory part “Over-The-Counter” (OTC).
What is the
issue?
According to our records, your dealership purchased and may have installed or sold
OTC one of the suspect Bronco Sport hood scoops, service part number: VM1PZ-
16C630-A.
What is the
risk?
The hood scoop may not be properly adhered to the sheet metal. A hood scoop that
is improperly secured may loosen and detach while driving. A hood scoop that
detaches while driving can damage the windshield and/or create a road hazard for
other road users, increasing the risk of a crash.
What should
you do?
Please have your parts and service departments complete the following:
• Review your customer-pay invoices to determine if you have sold or installed
any of the affected hood scoops. Affected part number: VM1PZ-16C630-A.
• Review part sales records and contact any customers or third-party repair
facilities (body shops, etc.) who purchased the suspect parts from you over the
counter.
• Arrange to remove the hood scoops from customer vehicles.
• Post the customer flyer in your parts department where customers can view it.
The flyer is included with this letter and available on PTS as an attachment to
24S25.
• Check to see if you have any suspect service parts in inventory and return them
as needed following the normal part return process.
Thank you for your attention to this important matter.
Ford Customer Service Division

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