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NHTSA ID Number: 10241965
Manufacturer Communication Number: 23G01
Summary
Application Performance Upgrade 23G01 – Certain 2023 Model Year Bronco Sport Vehicles Missing Floor Mats
August 30, 2023
Application Performance Upgrade 23G01
Certain 2023 Model Year Bronco Sport Vehicles Missing Floor Mats
PROGRAM TERMS
This program will be in effect through August 31, 2026, or a maximum of 36,000 miles, whichever occurs first. If a vehicle already has accumulated more than 36,000 miles, this coverage will last through August 31, 2024.
EXPIRATION DATE
We recommend dealers utilize their FSA VIN List’s name and address to contact customers with affected vehicles. FSA VIN Lists are expected to be available August 30, 2023.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco Sport | 2023 | Hermosillo | January 12, 2023 through March 30, 2023 |
US population of affected vehicles: 12,565. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In all of the affected vehicles, due to a parts shortage, vehicles were built without carpeted floor mats. Owners will be notified to receive their mats and issued FordPass points for their inconvenience.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to install the carpeted floor mats appropriate for each model series. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 18, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- All repairs in this program have the following assessment level. – Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
- Confirm with the customer a mobile repair is feasible.
- Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
- Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
- Printed Technical Instructions
- Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
- Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
- For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
- Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
- Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
M1PZ-7813086-AC |
Floor Mat Kit | VIN-specific |
| M1PZ-7813086-BA |
Floor Mat Kit-Badlands | VIN-specific |
CERTAIN 2022 MODEL YEAR BRONCO SPORT VEHICLES — INSTALL MISSING FLOOR MATS
SERVICE PROCEDURE
1. Is the VIN of the vehicle in question on the FSA VIN list for this Field Service Action?
YES – Install the new floor mats.
NO – This program does not apply.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO SPORT | 2023 |
1 Associated Document
Manufacturer Communications
August 30, 2023
Application Performance Upgrade 23G01
https://www.nhtsa.gov/recalls?nhtsaId=10241965
MC-10241965-0001.pdf 430.646KB
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- Each floor mat measures approximately 17 inches wide X 14 inches tall
- Officially licensed by Ford Motor Company
- Made to protect your cars most venerable interior area from everyday shoe dirt, grim, spills and weather on an easy to clean surface
- Made of high-quality flexible rubber material to conform to any interior flooring. The logo is molded in and will not fade or wear-away
- Listing is for a pair of floor mats for rear floors of your vehicle
- Built for Durability - Thick, Heavy Duty Mats & Liners - Flexible for Floor Contours and Tough for All Weather Conditions; Full Protection - Set of 2 Front Mats and 1 Rear Liner for Full Coverage - Total of 3 Mats
- Maximum Weather Protection - Protect your vehicle's flooring by catching spills, stains, dirt and debris that other floor mats can miss. These mats are durable and long lasting and will withstand normal wear and tear.
- High Quality Brand - Sold and Endorsed by Motor Trend - "The Magazine of the Motoring World". Flex Tough - Our Advanced Performance Rubber Polymers are Tested for Extreme Conditions to Ensure they Don't Crack, Split or Deform. Care instructions: Spray with water
- Custom Fit - Designed for Compatibility and Made to be Trimmable to Fit your Vehicle with only a Pair of Scissors
- Custom Dimensions - Front Mats: 28" L x 19" W, Rear Liner: 17. 5" L x 56" W. Please Check Measurements Before Installation. Although it says "This fits your vehicle", it may not be 100% accurate. Please confirm the size/dimensions before purchase. Keep in mind these mats are trimmable to fit the contour of most vehicles.
- GENUINE FLEXTOUGH CAR FLOOR MATS - Motor Trend's FlexTough car floor mats provide maximum all-weather protection for your car's interior from snow, rain, and mud
- UNIVERSAL FIT - Designed to fit most vehicles, these flexible rubber floor mats mold to the shape of your car's interior. Front Measurements: 27" L x 20" W, Rear Mesurements: 51" L x 14" W
- HEAVY-DUTY RUBBER - Built with a proprietary rubber blend, our floor mats for cars are made to last and always protect your vehicle interior without deforming or cracking
- TRIM TO FIT DESIGN - The trimmable shape of our universal automotive floor mats fits most vehicles. You can further trim the floor mats to your vehicle's specifications
- EASY TO CLEAN - Spills, dirt, and stains wipe right off these all-weather car floor mats. Just use some soap and water whenever cleaning is needed
- Universal size to fit all vehicle sizes
- 100% heavy-duty vinyl construction adds durability
- Durable vinyl withstands seasonal changes for a longer life
- Ribs Scrape and clean the bottoms of shoes and deep pockets catch and hold dirt and water
- 3-D logo molded in true team colors
- Officially licensed design features the Ford blue oval logo
- Colors are molded in so they will not fade, peel, or wash away
- Durable and flexible textured material is easily cleaned with soap and water
- A fun and practical way to express yourself while protecting the interior of your vehicle
- Sold individually
- CUSTOM FIT - 1980 - 1996 Ford Bronco/Ford F-150, 1980 - 1997 Ford F-250/F350
- FORM IS OUR FUNCTION — FormFit Design process perfectly forms each liner to the detailed contours of your specific ride.
- PUT YOUR LINER ON LOCKDOWN — StayPut Cleats help keep the liner from shifting around underfoot.
- TOUGH TO BEAT — Premium rubberized material is sporty, tough and lasts forever.
- GUARANTEED FOR LIFE — When we say it's "guaranteed for life" that is exactly what we mean. No hassles, no guff. If you have a problem, we'll replace it. Capeesh?Designed and manufactured in the USA
- BDK all weather long lasting heavy duty PVC rubber mats
- Protects vehicle's original carpet against Mud, dirt, dust and spills
- Durable channel Construction holds water, Mud and dirt
- Front mats: 28 x 18 inches, rear mats: 16.5 x 18 inches
- Easy trimmable for a custom fit to conform to your particular vehicle
- CUSTOM FIT - State-of-the-art 3D laser scanning technology ensures the perfect custom fit to your car model with full coverage. LASFIT floor mats are precisely tailored for vehicle-specific floor carpets.
- FIRM YET FLEXIBLE - Raised edges all the way around have been upgraded to the use of innovative material, allowing our floor liners last long, way more durable that they won't curl or end up buckling.
- ENVIRONMENT FRIENDLY- We use elastic TPE (Thermoplastic Elastomer) for a soft touch and exquisite finish. It's skid-proof and recyclable.
- ALL WEATHER PROTECTION - Shields your floor from dirt, mud, salt, rain, snow and even hot summer temperatures. Cleaning up daily wear n' tear off our car mats is a breeze.
- FULLY GUARANTEED - We provide 45-day hassle-free return. Feel free to contact us on our 24/7 online customer service with local store support in California.
- [CUSTOM FITMENT]— 2015 - 2024 Ford F-150 SuperCrew Cab (includes 22 - 24 Lightning Models) w/o Fold Flat Storage
- [PERFECT EDGE-TO-EDGE FIT] — All floorboards are laser-scanned in 3D using our proprietary FormFit design process, for an ultratight, glove-like fit for your make & model.
- [UNBEATABLE ALL-WEATHER PROTECTION] — Husky’s indestructible liner material stands up to battery acid, oil and conditions from sub-zero to blistering hot. It’s strong yet flexible, for a smooth, even look and feel.
- [LIFE CONTAINED, NOT STAINED] — Its patented FormFit Edge creates a raised barrier along the door jam that keeps mud, snow, and liquids fully contained for easy clean up.
- [TAKE IT OUT, HOSE IT DOWN, CARRY ON] — Weatherbeater is easy to remove and clean up; spray it down, shake it off, and carry on. Proudly made in the USA, warrantied for life.
- 【CUSTOM FITMENT】:Compatible with Ford F150 SuperCrew Cab 2015-2024 . Only fits SuperCrew cab with first row bucket seats (4 full size doors).(NOT for Bench Seat model).We used the advanced 3D real vehicle scanning technology to capture every corner and contour to design the custom floor mats that fit the Ford F150.
- 【Durable & Safe Material】: Made of Premium Quality Thermoplastic Elastomer compound TPE, providing 100% odorless, BPA Free, Non-Toxic, and eco-friendly coverage in all weather conditions, and you can safely leave your pet in the car.
- 【Full Coverage Protection】: With our custom-fit design, you'll enjoy a seamless fit that hugs every contour of your cargo area. This ensures maximum coverage and prevents any shifting or sliding, giving you peace of mind during your travels, and offering maximum protection from spills, stains, dirt, mud, snow and etc. Designed to work with factory retention posts, the mats lock into place and stay non-slip.
- 【Easy Clean Maintenance】:Easy to clean and keep looking new.Extremely easy to clean with a water hose or towel.Constructed from superior quality materials, these mats will preserve the original look of your vehicle for years to come, with a snug fit and unbeatable durability.Textured skid-resistant surface helps keep your feet stable and secure, while their easy-to-clean design makes maintenance simple.
- 【AFTER-SALES SERVICE】 : Package Size：35.83*22.05*6.69inch. If there is any problem with the product, please feel free to let us know. We will solve the problem for you.
Last update on 2024-06-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
August 30, 2023
TO:
All U.S. Ford Dealers
SUBJECT:
Application Performance Upgrade 23G01
Certain 2023 Model Year Bronco Sport Vehicles
Missing Floor Mats
PROGRAM TERMS
This program will be in effect through August 31, 2026, or a maximum of 36,000 miles, whichever occurs first. If a vehicle already has accumulated more than 36,000 miles, this coverage will last through August 31, 2024.
EXPIRATION DATE
We recommend dealers utilize their FSA VIN List’s name and address to contact customers with affected vehicles. FSA VIN Lists are expected to be available August 30, 2023.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Bronco Sport
2023
Hermosillo
January 12, 2023 through March 30, 2023
US population of affected vehicles: 12,565. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In all of the affected vehicles, due to a parts shortage, vehicles were built without carpeted floor mats. Owners will be notified to receive their mats and issued FordPass points for their inconvenience.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to install the carpeted floor mats appropriate for each model series. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 18, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
© Copyright 2023 Ford Motor Company
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
• Mobile Service Repair Assessment
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 3
Application Performance Upgrade 23G01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
– Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
OASIS ACTIVATION
OASIS will be activated on August 30, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 30, 2023. Owner names and addresses will be available by October 6, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 3
Application Performance Upgrade 23G01
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title-branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site before completing the repair.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 3
Application Performance Upgrade 23G01
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23G01
▪ Customer Concern Code (CCC): A99
▪ Condition Code (CC): 39
▪ Causal Part Number: 7813086 Quantity 0
o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and subcode as described in Claim Entry above.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 2
Application Performance Upgrade 23G01
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
Install floor mats
23G01B
0.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order Quantity
Claim Quantity
M1PZ-7813086-AC
Floor Mat Kit
VIN-specific
M1PZ-7813086-BA
Floor Mat Kit-Badlands
VIN-specific
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your dealer’s fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Application Performance Upgrade 23G01
REPLACED FSA PARTS INSPECTION AND SIGN OFF (Continued)
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee.
© Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
September 2023
Application Performance Upgrade 23G01
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Application Performance Upgrade for your vehicle with the VIN shown above.
Why are you receiving this notice?
Your vehicle may have been built without carpeted front floor mats installed.
What is the effect?
This was a result of a parts shortage when your vehicle was manufactured. Parts are now available for your vehicle.
What will Ford and your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to install the missing floor mats free of charge (parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until August 31, 2026 or 36,000 miles, whichever occurs first.
If your vehicle has already exceeded either time or mileage limits listed above, this offer will last through August 31, 2024. Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for Application Performance Upgrade 23G01. Provide the dealer with the VIN of your vehicle. The VIN is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed.
© Copyright 2023 Ford Motor Company
NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
What if you no longer own this vehicle?
If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner.
Can we assist you further?
If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 23G01
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2023
CERTAIN 2022 MODEL YEAR BRONCO SPORT VEHICLES — INSTALL
MISSING FLOOR MATS
SERVICE PROCEDURE
1. Is the VIN of the vehicle in question on the FSA VIN list for this Field Service Action?
YES – Install the new floor mats.
NO – This program does not apply.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
Mobile Service Repair Assessment
Page 1 of 2
Application Performance Upgrade 23G01
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not Mobile Service Eligible
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Application Performance Upgrade 23G01
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required.
– Not Mobile Service Repair Eligible
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle
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SEOCONTENT-END
