23B42 – Engine Long Block Replacement – 2023 Ford Explorer, Bronco, Ranger

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NHTSA ID Number: 10244692

Manufacturer Communication Number: 23B42

Summary

Customer Satisfaction Program 23B42

Certain 2023 Model Year Explorer, Bronco, Ranger Vehicles Equipped with 2.3L Gas EngineEngine Long Block Replacement

 


October 26, 2023

Customer Satisfaction Program 23B42
Certain 2023 Model Year Explorer, Bronco, Ranger  Vehicles Equipped with 2.3L Gas Engine
Engine Long Block Replacement

 

PROGRAM TERMS 

This program will be in effect through October 31, 2026. There is no mileage limit for this program.

 

URGENCY / EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of October 31, 2026, to encourage dealers and customers to have this service performed as soon as possible.

We recommend dealers utilize their FSA VIN Lists name and address to contact customers with affected vehicles. This will help minimize the number of vehicles that may experience engine coolant leaks or engine failure, which may require towing. FSA VIN Lists are expected to be available on October 26, 2023.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Ranger2023MichiganMarch 27, 2023 through April 19, 2023
Bronco2023MichiganApril 3, 2023 through May 18, 2023
Explorer2023ChicagoApril 3, 2023 through April 29, 2023

U.S. population of affected vehicles: 131. Affected vehicles are identified in OASIS and FSA VIN Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering Information for more information.

 

REASON FOR THIS PROGRAM

In the affected vehicles, a damaged tool used during the engine block casting process may lead to the formation of a crack in the right side of the engine block assembly that can result in a coolant leak. Customers may experience a progressive series of symptoms, including a low coolant pressure, which could lead to a coolant leak that would be visible beneath the vehicle and finally may result in an illuminated Service Engine Soon Indicator for an engine overheat condition.

 

SERVICE ACTION

Dealers are to replace the engine long block (Base Part # 6006) assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of November 13, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

  • All repairs in this program have the following assessment level:

– Not a Mobile Service Repair

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected branded / salvaged title vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES

Dealers are pre-approved for up to 3 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 3 rental day(s) is required from the SSSC via the SSSC Web Contact Site.

 

PICK-UP AND DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

PICK-UP AND DELIVERY- Non-participating Dealers

Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are authorized to claim unique services for completing this program.

  • Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery services. Refer to Labor Allowances for details.
  • Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.

 

ALTERNATIVE TRANSPORTATION

If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. Alternative transportation is approved for $100 per day for both FordeBay and LincolneBay customers. The dollar-per-day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).

  • Alternative transportation reimbursement can be claimed for both short-term and long-term scenarios.
  • Any amount more than the cost-per-day limits will be the customer’s responsibility.
  • The customer will need to pay upfront and provide proof of payment to the dealer. Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer.

Examples of alternative transportation:

  • Taxi
  • Public Transportation – Subway, Train, or Bus
  • Rideshare alternatives (Uber, Lyft, etc.)

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number  Description Order Quantity
KB3Z-6006-*2.3L Ranger Long Block Engine Assembly –

4X2 (2WD) or 4X4 (AWD/4WD)

1
MB3Z-6006-*2.3L Bronco Long Block Engine Assembly –

4X4 (AWD/4WD) – With Automatic Transmission

4X4 (AWD/4WD) – With Manual Transmission

1
MB5Z-6006-*2.3L Explorer Long Block Engine Assembly –

4X2 (2WD)

1
MB5Z-6006-*

 

2.3L Explorer Long Block Engine Assembly –

4X4 (AWD/4WD)

1
*- 6A642 – *2.3L Engine Oil Cooler – All 2.3L Applications

(If equipped and If required during the repair) –

1 Required

If Needed

NOTE: To select the correct Long Block Engine Assembly (6006), enter the vehicle identification number (VIN), in Professional Technician System (PTS), refer to the correct Workshop Manual (WSM) Section 303-01 for service procedures and parts catalog for 2.3L engine long block replacement.

NOTE: For additional required miscellaneous parts or One-Time-Use Parts needed when replacing the 2.3L Long Block Engine assembly (Base Part # (*-6006-*), such as One-Time-Use parts, gaskets, fasteners, coolers, seals, fluids, etc. enter the vehicle identification number (VIN) in Professional Technician System (PTS). Refer to the Workshop Manual Tab, Select Workshop Manual (WSM) Section 303-01 for engine disassembly section, follow the workshop manual procedures, and (Click on the Shopping Cart Icon) use the One-Time-Use parts, tools, and Materials List to service the Long-Block engine assembly.

 


CERTAIN 2023 MODEL YEAR EXPLORER, RANGER, AND BRONCO VEHICLES EQUIPPED WITH A 2.3L GAS ENGINEENGINE LONG BLOCK REPLACEMENT

SERVICE PROCEDURE

NOTICE: During engine repair procedures, cleanliness is extremely important. Any foreign material, including any material created while cleaning gasket surfaces, that enters the oil passages, coolant passages or the oil pan, can cause engine failure.

1. Remove the 2.3L Long Block engine assembly (Base Part # 6006).
For Ranger Vehicles follow Workshop Manual (WSM) procedures in Section 303-01.
For Explorer and Bronco Vehicles follow WSM procedures in Section 303-01A.

2. Install the new 2.3L Long Block engine assembly (Base Part # 6006).
For Ranger Vehicles follow WSM procedures in Section 303-01.
For Explorer and Bronco Vehicles follow WSM procedures in Section 303-01A.

NOTE: For additional required miscellaneous parts needed when replacing the Long Block Engine assembly (Base Part # (*-6006-*), such as gaskets, fasteners, coolers, seals, fluids, etc..
Enter the vehicle identification number (VIN), in Professional Technician System (PTS), refer to the correct Workshop Manual (WSM) Section 303-01 for service procedures and parts catalog for 2.3L Long Block Engine Replacement.

NOTE: For additional required miscellaneous parts or One-Time-Use Parts needed when replacing the 2.3L Long Block Engine assembly (Base Part # (*-6006-*), such as One-Time-Use parts, gaskets, fasteners, coolers, seals, fluids, etc.. Enter the vehicle identification number (VIN) in Professional Technician System (PTS). Refer to the Workshop Manual Tab, Select Workshop Manual (WSM) Section 303-01 for engine disassembly section, follow the workshop manual procedures, and (Click on the Shopping Cart Icon) use the One-Time-Use parts, tools, and Materials List to service the Long-Block engine assembly. See Figure 1.

 

NOTE: Transfer components as necessary. These components include and are not limited to: Intake Manifold, Exhaust, Fuel system, wiring harness, engine sensors, rear engine components, Front Engine Accessory Components (F.E.A.D) and IF equipped, replace the engine oil cooler.
Refer to the WSM for the individual component procedures.

3. Lower the vehicle. Clear any Diagnostic Trouble Codes (DTCs), and road test the vehicle per WSM instructions in the Engine Installation Section.

For Ranger Vehicles follow WSM procedures in Section 303-01.

For Explorer and Bronco Vehicles follow WSM procedures in Section 303-01A.

The repair is complete.

 


3 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBayBRONCO2023
FORDeBayEXPLORER2023
FORDeBayRANGER2023

 


1 Associated Document

Manufacturer Communications

October 26, 2023
Customer Satisfaction Program 23B42

MC-10244692-0001.pdf 509.571KB

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