23B50 – Charge Cord Stuck – Reprogram Battery Charge Control Module – 2021-2023 Ford Mustang Mach-E, 2022-2023 E-Transit, & 2023 F-150 Lightning

SEOCONTENT-START

© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
October 12, 2023
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 23B50
Certain 2021-2023 Model Year Mustang Mach-E, 2022-2023 Model Year E-Transit,
and 2023 F-150 Lightning Vehicles
Charge Cord Stuck – Reprogram Battery Charge Control Module
PROGRAM TERMS
This program will be in effect through October 31, 2024. There is no mileage limit for this program.
EXPIRATION DATE
This Customer Satisfaction Program has an expiration date of October 31, 2024 to encourage dealers
and customers to have this service performed as soon as possible.
We recommend dealers utilize their FSA VIN Lists’ names and address to contact customers with
affected vehicles. This will help minimize the number of vehicles that may experience a stuck charge
cord, which requires a more extensive repair. FSA VIN Lists are expected to be available on October
12, 2023.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang
Mach-E
2021-2023 Cuautitlan February 24, 2020 through November 23, 2022
E-Transit 2022-2023 Kansas City February 26, 2021 through January 5, 2023
F-150
Lightning
2023
Rouge Electrical
Vehicle Center
January 10, 2022 through February 1, 2023
US population of affected vehicles: 87,362. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS PROGRAM
In the affected vehicles, the Battery Charger Control Module (BCCM) software does not have a
transfer function that predicts the charging port pin/terminal temperature. Some customers indicate
that their battery may not fully charge and/or the charge cord may become stuck in your vehicle.
Customers may also experience a burning smell or melting of the charge port pins.
© Copyright 2023 Ford Motor Company
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to update the
software in the Secondary On-Board Diagnostic Module (SOBDM). After that update is completed,
there may also be coordinated updates to the Antilock Brake System Module, Secondary On-Board
Diagnostic Module B, Secondary On-Board Diagnostic Control Module C, Powertrain Control Module,
and Battery Energy Control Module. This software update will prevent melted charge ports. This
service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle
storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-up and delivery, and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OVER-THE-AIR (OTA) UPDATES (FORD POWER-UP / LINCOLN ENHANCE):
• In addition to you being able to update vehicles now using FDRS, Ford deployed an OTA
software update for the Mustang Mach-E and F-150 Lightning which began in the 3rd Quarter
2023.
• NOTE: The Transit is not OTA capable and will require a dealer visit for the software update.
• Before scheduling service for an OTA-capable vehicle, please verify through PTS that the FSA
is still open (OASIS) and that the vehicle has not already received the OTA update.
1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the
OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto
the vehicle the FSA may still show as open)
2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the
tab titled “Connected Vehicle”. In the “Over the Air Update 60-Day History”, you can
determine if an OTA update occurred on the affected module by viewing the
“Completion Status”, which should show “Campaign Successful”. The “Release Notes”
will also indicate that the campaign was successfully downloaded onto the vehicle.
(Note: the FSA may still show as open in the Outstanding Field Service Actions section
of PTS even though the OTA update was successfully downloaded onto the vehicle.
This FSA will eventually be removed from the Outstanding Field Service Actions
screen of PTS.)
OWNER NOTIFICATION MAILING SCHEDULE
E-Transit Owner letters are expected to be mailed the week of October 30, 2023. Dealers should
repair any affected vehicles that arrive at their dealerships, whether or not the customer has received
a letter.
Mustang Mach-E and F-150 Lightning owners’ letters are expected to be mailed the week of October
30, 2023. Owners will be given the option of installing the software update themselves, or they can
have their dealer perform the service for them.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pickup and Delivery Record
• Owner Notification Letters
© Copyright 2023 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2023 Ford Motor Company
Administrative Information
Page 1 of 4
Customer Satisfaction Program 23B50
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
– Mobile Reprogramming
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Refer to Electronic Field Communication – EFC12071 2023 Remote Experience Program.
Dealers NOT participating in the 2023 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on October 12, 2023.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 12,
2023. Owner names and addresses will be available by November 13, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 2 of 4
Customer Satisfaction Program 23B50
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PICK-UP AND DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset
section for additional details.
PICK-UP AND DELIVERY- Non-participating Dealers
Dealers not participating in the 2023 Remote Experience Program for Pick-up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up & delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-up & Delivery Record with the repair order documentation.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 3 of 4
Customer Satisfaction Program 23B50
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action
▪ Sub Code: 23B50
▪ Customer Concern Code (CCC): D15
▪ Condition Code (CC): 04
▪ Causal Part Number: 10B689, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery:
o Dealers participating in the Remote Experience Program –
▪ Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
▪ Dealers are authorized to claim one-half labor hour per repair for vehicle pickup
and delivery services.
▪ Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order
documentation.
© Copyright 2023 Ford Motor Company
Administrative Information
Page 4 of 4
Customer Satisfaction Program 23B50
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
▪ Refer to Electronic Field Communication – EFC12071 2023 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
▪ Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
▪ For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
▪ Claim the mobile repair allowance Labor Operation Code 23B50MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 23B50
LABOR ALLOWANCES
Description Labor Operation Labor Time
Mach-E – Reprogram SOBDM. May include updating one or
more of the following:
• Anti-lock brake system (ABS) module
• Secondary on-board diagnostic control module B
(SOBDMB)
• Secondary on-board diagnostic control module C
(SOBDMC)
• Powertrain control module (PCM)
• Battery energy control module (BECM)
23B50B 0.7 hours
E-Transit and F-150 Lightning – Reprogram SOBDM. May
include updating one or more of the following:
• Anti-lock brake system (ABS) module
• Secondary on-board diagnostic control module B
(SOBDMB)
• Secondary on-board diagnostic control module C
(SOBDMC)
• Powertrain control module (PCM)
• Battery energy control module (BECM)
23B50C 0.6 hours
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form
23B50MM 0.5 Hours
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/
delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
23B50PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
 Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
October 2023
Customer Satisfaction Program 23B50
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
The Battery Charger Control Module (BCCM) software installed on your
vehicle does not have a transfer function that predicts the charging port
pin/terminal temperature.
What is the effect? Your battery may not fully charge and/or the charge cord may become stuck
in your vehicle. You may also experience a burning smell or melting of the
charge port pins.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to update the software in
the Secondary On-Board Diagnostic Module (SOBDM). After that update is
completed, there may also be updates to the Antilock Brake System Module,
Secondary On-Board Diagnostic Module B, Secondary On-Board Diagnostic
Control Module C, Powertrain Control Module, and Battery Energy Control
Module. This action will be free of charge (parts and labor) under the terms
of this program.
This Customer Satisfaction Program will be in effect until October 31, 2024,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take? The time needed for your dealer to complete this update is less than one
half-day. However, due to service scheduling requirements, your dealer may
need your vehicle for a longer period of time.
 Copyright 2023 Ford Motor Company
What should you do? Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 23B50. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE – You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
 Copyright 2023 Ford Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
October 2023
Customer Satisfaction Program 23B50
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
The Battery Charger Control Module (BCCM) software installed on your
vehicle does not have a transfer function that predicts the charging port
pin/terminal temperature.
What is the effect? Your battery may not fully charge and/or the charge cord may become stuck
in your vehicle. You may also experience a burning smell or melting of the
charge port pins.
What will Ford and
your dealer do?
Ford Motor Company has released an Over-The-Air (OTA) software update
to remedy this issue. Your vehicle is capable of Ford Power Up Software
Updates.
When Automatic Updates are turned ON (standard from the factory), the
software will be downloaded to your vehicle over a private wi-fi network or
through your vehicle’s modem through the cellular network. Before the
software will install you will have to schedule a day and time when you will
not need the vehicle for up to 120 minutes while the installation completes.
Note: Refer to ford.com/support for further information on your Ford Power
Up Software Updates system.
Should the software fail to load or install properly, Ford has authorized your
dealer to install 23B50 software free of charge (parts and labor) under the
terms of this program.
This Customer Satisfaction Program will be in effect until October 31, 2024
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
 Copyright 2023 Ford Motor Company
How long will it take? The time needed for this software installation is approximately 120 minutes.
If you prefer to go to your dealer for the software update, the time needed for
this repair is less than one half-day. However, due to service scheduling
requirements, your dealer may need your vehicle for a longer period.
What should you do? For your convenience, Ford is encouraging you to update your vehicle’s
software using Ford Power Up Software Update capabilities. By utilizing this
option, you should not need to take your vehicle to your dealer unless you’re
unable to successfully perform the update.
To complete this software update your vehicle will have to be parked with
the ignition off for a short period. Also, you will have to schedule (we suggest
overnight or during work hours) the software installation to ensure that you
will not need your vehicle during the update. You can check the progress of
the installation via the icons on the in-vehicle screen, the FordPass app, or
on the Owner’s website.
If you choose to have your dealer install this software, please call your
dealer to schedule a service appointment for Customer Satisfaction Program
23B50. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
 Copyright 2023 Ford Motor Company
Can we assist you
further?
If you have difficulties getting your vehicle updated promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: ford.com/support
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
CUSTOMER SATISFACTION PROGRAM 23B50
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
CERTAIN 2021-2023 MODEL YEAR MUSTANG MACH-E, 2022-2023 MODEL
YEAR E-TRANSIT, AND 2023 F-150 LIGHTNING VEHICLES – CHARGE CORD
STUCK — REPROGRAM BATTERY CHARGE CONTROL MODULE
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the SOBDM.
6. From the list on the RH side of the screen, select SOBDM – Secondary On-Board Diagnostic
Control Module A (SOBDM) Software Update.
7. Click RUN. Follow all on-screen instructions carefully. Then, continue on next page.
TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
CUSTOMER SATISFACTION PROGRAM 23B50
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
NOTE: After the programming of the SOBDM, the FDRS will automatically prompt you to update the
necessary modules based on the vehicles options and calibration levels. Follow the on-screen
instructions to complete the update. You may be prompted to update one or more of the following
modules.
• Anti-lock brake system (ABS) module
• Secondary on-board diagnostic control module B (SOBDMB)
• Secondary on-board diagnostic control module C (SOBDMC)
• Powertrain control module (PCM)
• Battery energy control module (BECM)
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.
TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
CUSTOMER SATISFACTION PROGRAM 23B50
CPR © 2023 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2023
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.
Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
23B50
MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY
RECORD
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for the 23B50 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Mobile Service Repair Assessment
Page 1 of 2
Recall 23B50
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be
provided. These assessment levels have been determined using the amount of time, equipment
and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
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Recall 23B50
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
 Copyright 2023 Ford Motor Company
Ford Power-Up Software Updates
How to turn on Automatic Updates and Set a Recurring Schedule
Ford Power-Up software updates are downloaded and installed over-the-air using either an external Wi-Fi or
FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, if
both of the following have been done on your vehicle:
1. Automatic Updates is turned ON.
2. A Recurring Schedule has been set.
We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle.
To set a recurring schedule:
1. Tap Settings on your vehicle’s SYNC screen.
2. Choose System (or Software) Updates.
3. Press Schedule Updates (or Recurring Update Schedule).
Depending on your vehicle you will either:
4. Choose Schedule.
5. Choose your preferred days and times.
6. Press Save.
or
4. Select one of the Preset options OR Select Custom Schedule.
5. If Custom Schedule, choose your preferred days (minimum of 2) and time.
6. Exit the screen (Schedule is auto saved).
To confirm Automatic Updates is turned ON:
1. Tap Settings on your vehicle’s SYNC screen.
2. Choose System (or Software) Updates.
3. Confirm Automatic Updates is toggled to ON.
Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in
your FordPass® App. You can reschedule up to 2 mins before the update begins.
Important Notes:
• Ford Power-Up software updates are not deployed to all vehicles at the same time.
• If you choose to turn Automatic Updates OFF, you will not receive this software update unless you have
previously consented to all prior updates.
• To confirm that this recall is included in the software update and is available or successfully installed in
your vehicle, tap Settings on your vehicle’s SYNC screen, select System (or Software) Updates and
select Update Details to view the latest release notes. You will also get an Update Successful alert in
the message center of your FordPass® app.
If you are unsure if you have received the software update for this recall or have any questions regarding
software updates, please call our specially trained Software Update Customer Relationship Center at:
1-833-389-0848.

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