NHTSA ID Number: 10244714
Manufacturer Communication Number: TSB 23-2311
Summary
Some 2024 Mustang
vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP Topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Model:
Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2024 Mustang
- Built on or before 29-June-2023
- Rub/scratch/buzz noise coming from the right front passenger side of the IP topper
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity | Note |
| ZC-23 | As Needed | Motorcraft® Ultra-Clear Spray Glass Cleaner | |||
| 164-R4903 | 1 | Flock Tape Fuzzy Strips (Rotunda Part Number) | 24 | 1 | If unavailable, the Squeak and Rattle Kit (164-R4900) contains this part |
Parts – Only One Of The Following Adhesives
| Service Part Number | Quantity | Description |
| Obtain Locally | As Needed | Sika® SikaTack® MACH 60 |
| Obtain Locally | As Needed | Sika® SikaTack® MACH 30 |
| Obtain Locally | As Needed | Dow® BETASEAL™ Express |
| Obtain Locally | As Needed | Sika Tack ASAP Urethane Adhesive |
Parts – Only One Of The Following Primers
| Service Part Number | Quantity | Description |
| Obtain Locally | As Needed | Sika® Aktivator PRO |
| Obtain Locally | As Needed | Dow® BETAPRIME™ 5504G |
| Obtain Locally | As Needed | Sika® Primer-207 |
Parts – Parts To Inspect And Replace Only If Necessary
| Service Part Number | Quantity | Description |
| PR3Z-6303100-B | 1 | Acoustic Laminated Windshield, SYNC4 |
| PR3Z-6303100-E | 1 | Laminated Windshield |
Service Procedure
Video 1 – Example of IP topper scratch noise with windshield taken out
Video 2 – Example of the IP topper scratch noise in vehicle
1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples.
(1). Yes – proceed on to Step 2.
(2). No – this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.
2. Remove the defroster grille from the IP topper.
NOTE: Use a pry tool and be careful not to damage the topper.
3. Unclip the sun load sensor from the defroster grille.
4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
5. Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper, isolating the IP topper from directly touching the sheet metal.
Figure 1 – View from right side of the vehicle with flock tape installed
Figure 2 – View from left side of the vehicle with flock tape installed
6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
23-2311
02 October 2023
- 1.0 mm thick flocking fabric, spunlace cloth backing, soft and comfortable hand feeling, firm flocking, no fluffing, giving you a noble projection screen
- Ultra-black absorbing suede, correct the projection screen, prevent the projection screen from overflowing, and give the screen a clear boundary
- Sturdy water-based environmentally friendly adhesive, strong adhesion, long-lasting without degumming, and the edges will not be warped. Comply with EU RoHS standards
- It is suitable for the borders of paint projection screens and white wall projections, and the DIY production of the borders of projection screens using stainless steel, wooden frame PVC, EVA， and other materials.
- SIZE: 1 in x 16ft ; Can be cut into small pieces freely. Velvet Thickness: 1mm=0.039'' (Soft Warm Touch)
- Self adhesive nylon velvet flocking. Spunlace Nonwoven. Hand feel smooth, soft, colour bright, no odor, no obvious hand print, good rebound ability.The features of nylon flocking power: The flocking power glows with reflective quality when it is squeezed. It will go back to where it is with a hint of luster when it is fully exposed to air for 24 hours
- These felt fabric sheetsare conveniently designed with an adhesive peel-off backing that sticks fast yet still comes off clean when it’s time to remove it. Eliminates the need for messy glues or other adhesives so you can better focus on the task at hand! Great for bulletin board backdrops, costumes, school projects and other classroom application
- VERSATILE USES - Cut to any size & shape you want and use these felt fabric sheets for tons of fun & functional applications: DIY projects, arts & crafts, jewelry box & drawer lining, picture framing, backing & padding for furniture & coasters, wrapping paper, sound absorbtion and more
- It is suitable for the borders of paint projection screens and white wall projections, and the DIY production of the borders of projection screens using stainless steel, wooden frame PVC, EVA， and other materials
- 1.0mm thick flocking fabric, spunlace cloth backing, soft and comfortable hand feeling, firm flocking, no fluffing, giving you a noble projection screen
- Ultra-black absorbing suede, correct the projection screen, prevent the projection screen from overflowing, and give the screen a clear boundary
- Sturdy water-based environmentally friendly adhesive, strong adhesion, long-lasting without degumming, and the edges will not be warped. Comply with EU RoHS standards
- It is suitable for the borders of paint projection screens and white wall projections, and the DIY production of the borders of projection screens using stainless steel, wooden frame PVC, EVA， and other materials.
- JVCC FLOCK-1 Flocking Tape is a black cotton flock non-woven product with an adhesive coating on one side and denser than traditional felt tape. This product will make a great replacement for velvet. Available in adhesive coins, dots, and 25-foot rolls ranging in sizes 1/2 inch to 4 inches wide.
- Flocking tape can be used for several non-entertainment related applications such as an abrasion-resistant substrate and sliding surface for noise reduction (anti-squeak) and dampening, basic surface separation (padding furniture feet), scratch prevention, and rattle noise reduction. It is often used in automobile dash interiors to keep parts from rubbing together and making noise.
- For the entertainment industry FLOCK-1 flocking tape can be easily applied around the edges of a wall screen to provide a definitive non-reflective border frame, which gives a more finished and professional appearance.
- Because JVCC FLOCK-1 Flocking Tape is non-reflective the border frame will provide an extra perception of brightness and will focus the viewer's attention to the screen.
- Carrier/Backing: non-woven acrylic flock. Adhesive: synthetic polymer. Release Liner: bleached Kraft paper. Thickness: 26 mils (carrier, adhesive, liner) 20 mils (carrier, adhesive) 6 mils (liner). Adhesion: 115 ounces per inch (to stainless steel test panel).
- Widely application: The material of wire harness cloth tape is soft and corrosion-resistant, which is suitable for the use of wire harness in automobile interior noise reduction part, such as wire harness of the dashboard, main harness wound and applied for wire joint and wire fixing; It can also sort out home appliance wiring and more
- Easy to tear: Just stick one end of tape to cable, start pulling and wrapping onto the cable and tear it gently; No need scissors and other tools; You can decide the length of the wire cloth tape according to you needs
- Professional cloth tape material: It is made of polyester non-woven fabric and strong acrylic pressure sensitive adhesive; High viscosity, high temperature resistance ( -40°F to 221°F ), well seal and excellent flexibility
- Excellent performance: The wiring harness tape maintains features high adhesive force, good noise reduction, hand tearable and heat insulation performance, and wear resistance; It is suitable for electrical automotive engine and circuit maintenance to achieve the purpose of insulation protection
- Specification: A set of 5 rolls wire harness cloth tap; SIZE: Each roll black electrical harness tape is 50 FT long and 3/4 inch wide; It is work for your different daily needs in diversified use scenarios
Last update on 2026-06-18 / Affiliate links / Images from Amazon Product Advertising API
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TECHNICAL SERVICE BULLETIN
Instrument Panel (IP) Topper Rub/Scratch/Buzz Noise From Right Front Passenger Side – Built On Or Before 29- June-2023
23-2311
02 October 2023 Model: Ford
2024 Mustang Built on or before 29-June-2023 Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • 2024 Mustang
• Built on or before 29-June-2023
• Rub/scratch/buzz noise coming from the right front passenger side of the IP topper Parts
Service Part Number Quantity Description Unit of
Issue Piece Quantity Note ZC-23 164-R4903 As Needed
1 Motorcraft® Ultra-Clear Spray Glass Cleaner
Flock Tape Fuzzy Strips (Rotunda Part 24
Number) 1 If unavailable, the Squeak and Rattle Kit (164-R4900) contains this part Parts – Only One Of The Following Adhesives Service Part Number Quantity Description
Obtain Locally As Needed Sika® SikaTack® MACH 60 Obtain Locally As Needed Sika® SikaTack® MACH 30 Obtain Locally As Needed Dow® BETASEAL™ Express
Obtain Locally As Needed Sika Tack ASAP Urethane Adhesive Parts – Only One Of The Following Primers Service Part Number Quantity Description
Obtain Locally As Needed Sika® Aktivator PRO
Obtain Locally As Needed Dow® BETAPRIME™ 5504G Obtain Locally As Needed Sika® Primer-207
Parts – Parts To Inspect And Replace Only If Necessary Service Part Number Quantity Description
PR3Z-6303100-B 1 Acoustic Laminated Windshield, SYNC4 PR3Z-6303100-E 1 Laminated Windshield
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2024 Mustang: Install Flock Tape Following The Service Procedure Includes Time To Remove And Install Windshield (Can Be Claimed With Operation B) (Do Not Use With Any Operations Outside Of This Article) Additional Time To Align Lane Departure Warning System Camera (Can Be Claimed With Operation A) Operation No.
232311A 232311B Time 1.3
Hrs.
0.3
Hrs. Repair/Claim Coding Causal Part: 63044F58 Condition Code: 33 Service Procedure
Video 1 – Example of IP topper scratch noise with windshield taken out Video 2 – Example of the IP topper scratch noise in vehicle 1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples. (1). Yes – proceed on to Step 2.
(2). No – this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.
2. Remove the defroster grille from the IP topper.
NOTE: Use a pry tool and be careful not to damage the topper.
3. Unclip the sun load sensor from the defroster grille.
4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
5. Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper, isolating the IP topper from directly touching the sheet metal.
Figure 1 – View from right side of the vehicle with flock tape installed Figure 2 – View from left side of the vehicle with flock tape installed
6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was ight to supersede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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