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NHTSA ID Number: 10244714
Manufacturer Communication Number: TSB 23-2311
Summary
Some 2024 Mustang
vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP Topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Model:
Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2024 Mustang
- Built on or before 29-June-2023
- Rub/scratch/buzz noise coming from the right front passenger side of the IP topper
Parts
| Service Part Number | Quantity | Description | Unit of Issue | Piece Quantity | Note |
| ZC-23 | As Needed | Motorcraft® Ultra-Clear Spray Glass Cleaner | |||
| 164-R4903 | 1 | Flock Tape Fuzzy Strips (Rotunda Part Number) | 24 | 1 | If unavailable, the Squeak and Rattle Kit (164-R4900) contains this part |
Parts – Only One Of The Following Adhesives
| Service Part Number | Quantity | Description |
| Obtain Locally | As Needed | Sika® SikaTack® MACH 60 |
| Obtain Locally | As Needed | Sika® SikaTack® MACH 30 |
| Obtain Locally | As Needed | Dow® BETASEAL™ Express |
| Obtain Locally | As Needed | Sika Tack ASAP Urethane Adhesive |
Parts – Only One Of The Following Primers
| Service Part Number | Quantity | Description |
| Obtain Locally | As Needed | Sika® Aktivator PRO |
| Obtain Locally | As Needed | Dow® BETAPRIME™ 5504G |
| Obtain Locally | As Needed | Sika® Primer-207 |
Parts – Parts To Inspect And Replace Only If Necessary
| Service Part Number | Quantity | Description |
| PR3Z-6303100-B | 1 | Acoustic Laminated Windshield, SYNC4 |
| PR3Z-6303100-E | 1 | Laminated Windshield |
Service Procedure
Video 1 – Example of IP topper scratch noise with windshield taken out
Video 2 – Example of the IP topper scratch noise in vehicle
1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples.
(1). Yes – proceed on to Step 2.
(2). No – this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.
2. Remove the defroster grille from the IP topper.
NOTE: Use a pry tool and be careful not to damage the topper.
3. Unclip the sun load sensor from the defroster grille.
4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
5. Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper, isolating the IP topper from directly touching the sheet metal.
Figure 1 – View from right side of the vehicle with flock tape installed
Figure 2 – View from left side of the vehicle with flock tape installed
6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
23-2311
02 October 2023
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- SIZE: 1 in x 16ft ; Can be cut into small pieces freely. Velvet Thickness: 1mm=0.039'' (Soft Warm Touch).
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![JVCC Flocking Tape [Non-woven Fabric] (FLOCK-1): 3/4 in. x 300 in. (Black)](https://m.media-amazon.com/images/I/31zvMOXpGdL.jpg "Instrument Panel (IP) Topper Rub/Scratch/Buzz Noise From Right Front Passenger Side - 2024 Ford Mustang 12")
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- Polyethylene Coated Cloth Laminated to a Low Gloss Finish Film
- Adhesive: Natural Rubber-Based
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- Easy to Tear: Oyviny automotive cloth tape is easy to tear and convenient to use, just wrap the harness cloth tape around the wiring harness and gently tear it apart, No tools required! You could tear the tape at any length according to your need
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- Harness Cloth Tape Size: Package comes with 2 rolls 25mm x 15m electrical wire harness tape, each roll radio wiring harness cloth tape is 1 inch width and 50 feet length, the size and length is suitable for your daily use
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- Origin : CN(Origin)
- Option (3) 30 x 20cm Blue color packing list in the bag 2 x sheets 30x20cm Sticky Flock for rhinestone template 5 x sheets 30x20cm heat transfer tape
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SEOCONTENT-START
TECHNICAL SERVICE BULLETIN
Instrument Panel (IP) Topper Rub/Scratch/Buzz Noise From Right Front Passenger Side – Built On Or Before 29- June-2023
23-2311
02 October 2023 Model: Ford
2024 Mustang Built on or before 29-June-2023 Issue: Some 2024 Mustang vehicles built on or before 29-June-2023 may exhibit a rub/scratch/buzz noise coming from the right front passenger side of the IP topper. This may be due to contact between the IP topper contacting sheet metal by the defroster grille. To correct the condition, follow the Service Procedure to remove the windshield and apply flock tape to the leading edge of the IP topper.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: • 2024 Mustang
• Built on or before 29-June-2023
• Rub/scratch/buzz noise coming from the right front passenger side of the IP topper Parts
Service Part Number Quantity Description Unit of
Issue Piece Quantity Note ZC-23 164-R4903 As Needed
1 Motorcraft® Ultra-Clear Spray Glass Cleaner
Flock Tape Fuzzy Strips (Rotunda Part 24
Number) 1 If unavailable, the Squeak and Rattle Kit (164-R4900) contains this part Parts – Only One Of The Following Adhesives Service Part Number Quantity Description
Obtain Locally As Needed Sika® SikaTack® MACH 60 Obtain Locally As Needed Sika® SikaTack® MACH 30 Obtain Locally As Needed Dow® BETASEAL™ Express
Obtain Locally As Needed Sika Tack ASAP Urethane Adhesive Parts – Only One Of The Following Primers Service Part Number Quantity Description
Obtain Locally As Needed Sika® Aktivator PRO
Obtain Locally As Needed Dow® BETAPRIME™ 5504G Obtain Locally As Needed Sika® Primer-207
Parts – Parts To Inspect And Replace Only If Necessary Service Part Number Quantity Description
PR3Z-6303100-B 1 Acoustic Laminated Windshield, SYNC4 PR3Z-6303100-E 1 Laminated Windshield
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.
Labor Times Description 2024 Mustang: Install Flock Tape Following The Service Procedure Includes Time To Remove And Install Windshield (Can Be Claimed With Operation B) (Do Not Use With Any Operations Outside Of This Article) Additional Time To Align Lane Departure Warning System Camera (Can Be Claimed With Operation A) Operation No.
232311A 232311B Time 1.3
Hrs.
0.3
Hrs. Repair/Claim Coding Causal Part: 63044F58 Condition Code: 33 Service Procedure
Video 1 – Example of IP topper scratch noise with windshield taken out Video 2 – Example of the IP topper scratch noise in vehicle 1. Does the IP topper make a rub/scratch/buzz noise from the forward right section directly adjacent to the defroster grille? Refer to Videos 1 and 2 for examples. (1). Yes – proceed on to Step 2.
(2). No – this article does not apply. Refer to the Workshop Manual (WSM) for normal diagnostics.
2. Remove the defroster grille from the IP topper.
NOTE: Use a pry tool and be careful not to damage the topper.
3. Unclip the sun load sensor from the defroster grille.
4. Remove the front windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass.
5. Obtain a full section (6 in. long x 1.75 in. wide x .0625 in. thick) of flock tape (fuzzy) strip tape from the Rotunda Squeak and Rattle Kit or obtain flock tape separately from the kit. Wrap the flock tape around the leading edge of the IP topper as seen in Figures 1-2 with only 10 mm of the flock tape should be exposed on the top side of the IP topper, isolating the IP topper from directly touching the sheet metal.
Figure 1 – View from right side of the vehicle with flock tape installed Figure 2 – View from left side of the vehicle with flock tape installed
6. Re-clip the sun load sensor to the defroster grille and re-install the defroster grille on the IP topper.
7. Re-install the windshield. Refer to WSM, Section 501-11, General Procedures, Fixed Glass. © 2023 Ford Motor Company All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of
conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was ight to supersede this information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
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