24S05 – Rear Axle Pinion Bearing Lubrication – 2023-2024 Ford Transit

SEOCONTENT-START

Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 13, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 24S05
Certain 2023-2024 Model Year Transit Vehicles Equipped with a 9.75 Rear Axle
Rear Axle Pinion Bearing Lubrication
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit 2023-2024 Kansas City May 05, 2023 through November 30, 2023
US population of affected vehicles: 76,015. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, insufficient rear axle lubricant fill volume may result in an inadequate coating
of the rear axle pinion bearing, potentially leading to overheat and bearing seizure. In the event of rear
axle bearing seizure, customers may experience rear wheel lock-up and possible driveshaft
separation, resulting in loss of vehicle control or loss of vehicle motive power. Driveshaft separation
may result in unintended vehicle movement while the vehicle is in Park if the parking brake is not
applied. These conditions increase the risk of crash or injury.
SERVICE ACTION
Unsold vehicles:
– Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to:
• Follow the Technical Instructions.
• Note: Add up to approximately one (1) quart of gear fluid to every vehicle.
• This service must be performed on all affected vehicles at no charge to the vehicle owner.
• For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
Customer owned vehicles:
• Follow the Technical Instructions – future repairs may be necessary based on inspection.
• Due to part constraints, a Dealer Bulletin Supplement will be provided to dealers when it is
anticipated that the complete parts ordering information and repair instructions will be available
to support this safety recall.
Ó Copyright 2024 Ford Motor Company
SERVICE ACTION (continued)
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for the repairs available.
o Re-deliver the owner’s vehicle to the owner when available repairs are completed.
• Pick-Up & Delivery, should be made available for all customers. Refer to the Claiming
Sections for further details.
ESSENTIAL SPECIAL SERVICE TOOLS
For special service tools, contact 1-800 ROTUNDA / option 3 to place an order for purchase.
OWNER NOTIFICATION MAILING SCHEDULE
Owners of record will be notified via first-class mail after full repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Vehicle Pick-Up & Delivery Record
• Owner Notification Letters – Full Remedy Not Available
• Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 3
Safety Recall 24S05
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 13, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 13,
2024. Owner names and addresses will be available by March 15, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 2 of 3
Safety Recall 24S05
OWNER REFUNDS
• This safety recall must still be performed, even if the owner has paid for a previous
repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with rear axle pinion bearing failure.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
TOWING
If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing
services for this program. See Provision for Towing section below for more information.
• Restriction: towing will only be provided for vehicles with a rear axle pinion bearing failure
that cannot be driven.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24S05 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Ó Copyright 2024 Ford Motor Company
Administrative Information
Page 3 of 3
Safety Recall 24S05
CLAIMS PREPARATION AND SUBMISSION
• Refunds: Submit refunds on a separate repair line.
– Program Code: 24S05 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
• Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to
provide towing services for completing this program.
o Restriction: towing will only be provided for vehicles with a rear axle pinion bearing
failure that cannot be driven.
o Submit on the same line as the repair.
o Program Code: 24S05
o Misc. Expense: OTHER
o Misc. Expense: Claim up to $250.00
Ó Copyright 2024 Ford Motor Company
Labor and Parts
Page 1 of 2
Safety Recall 24S05
LABOR ALLOWANCES
Description Labor Operation Labor Time
Unsold Vehicles
– Add Gear Fluid to Rear Axle – up to 1 quart
Closes program
24S05B 0.3 Hours
Customer Owned Vehicles – PASS Inspection
– Add Gear Fluid to Rear Axle – up to 1 quart
Closes program
24S05C 0.3 Hours
Customer Owned Vehicles – FAIL Inspection
– Add Gear Fluid to Rear Axle – up to 1 quart
PROGRAM STAYS OPEN – Future repair will be necessary
24S05CC 0.3 Hours
If equipped, Extra Time for Removal and Install of
Running Boards for access
Can be claimed with codes B, C, or CC.
24S05R 0.3 Hours
Ford Vehicle PDL Allowance:
Non-eligible Remote Experience Program Dealers Only.
NOTE: Dealer-performed vehicle PDL and repairs only.
Claim once.
24S05PP 0.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
XY-75W85-QL
Motorcraft® SAE 75W-85 Premium Synthetic Hypoid
Gear Lubricant (1 quart)
1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
NOTE: Due to part constraints, a complete Dealer Bulletin will be provided to dealers when it is
anticipated that the complete parts ordering information and repair instructions will be available to
support this safety recall.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
Ó Copyright 2024 Ford Motor Company
Labor and Parts
Page 2 of 2
Safety Recall 24S05
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service Division
by Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer fixed operations management team or an employee of the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.
TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
SAFETY RECALL 24S05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
CERTAIN 2023-2024 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH A
9.75 REAR AXLE — REAR AXLE PINION BEARING LUBRICATION
SERVICE PROCEDURE
1. Has the vehicle been delivered to the customer?
No – Proceed to Step 2.
Yes – Proceed to Step 3.
2. Add fluid up to approximately 1 quart following Workshop Manual (WSM)
procedures for 205-02A Differential Fluid Level Check.
• Clean plug magnet before re-installing.
• This completes the Field Service Action (FSA).
3. Customer owned vehicles – Remove the differential fill plug and inspect for metal debris on magnet.
4. Is there metal debris spilling over or extending above the lip of the plug magnet?
See Figure 1.
No – Passes Inspection. Proceed to Step 2.
Yes – Fails Inspection. Proceed to Step 5.
FIGURE 1
PASS FAIL
23825A
DIFFERENTIAL
PLUG
DIFFERENTIAL
PLUG
LIP
DEBRIS
OVERFLOWING
LIP
TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
SAFETY RECALL 24S05
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024
5. Fails Inspection – Add fluid up to approximately 1 quart following WSM procedures for 205-02A
Differential Fluid Level Check.
• Clean plug magnet before re-installing.
• Inform customer a future repair will be necessary.
• Parts and service action details are not yet available for this repair.
• Recall remains OPEN – Monitor Professional Technician System (PTS) for a Bulletin
Supplement when the parts and service action is available.
Mobile Service Repair Assessment
Page 1 of 2
Safety Recall 24S05
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
– Mobile Reprogramming
– Light Mobile Service
– Enhanced Mobile Service
– Advanced Mobile Service
– Wheel and Tire Mobile Service
– Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
– Light Mobile Service
• Interior repair procedures that do not require seat, dash, or headliner removal
• Under hood repairs that do not require large component removal
• Exterior repairs that do not require large component/panel removal
• Repairs may require standard hand tools (Access to a Technician starter kit or similar)
Mobile Service Repair Assessment
Page 2 of 2
Safety Recall 24S05
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up – VCU
• Pre-Delivery Inspection – PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
– Advanced Mobile Service
• Fluid Exchange/Oil Change
• Light Repairs
• Brake Hydraulic Repairs
– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle
Pick-Up and Delivery Repair Record
Page 1 of 1
24S05
Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Pick-up and/or delivery service
As outlined below for the 24S05 Field Service Action program.
☐ Pick-up – Date: _______________
☐ Delivery – Date: _______________
Repair Order # Repair Order Date
Service Manager Signature Date
Version 05-05-21
Ford Motor Company
Recall Reimbursement Plan for 24S05
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or the dealers.
Regarding the specific reimbursement plan for Recall # 24S05, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed before March 22, 2024
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency, customers must submit any refund requests through their dealership. As required by
this federal regulation, Ford Motor Company submitted the details of its latest General Recall
Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in
May 2021. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safety-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our May 5, 2021 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the Agency.
Version 05-05-21
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was
reasonably necessary to correct the defect or noncompliance that is the subject of the recall,
or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall and will encourage owners to pursue requests for reimbursement directly
through dealers to expedite reimbursement. Ford will also provide a mailing address to which
customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall
number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount
for parts, labor, other costs and taxes, including costs for the replacement item. Where the
receipt covers work other than to address the recall or noncompliance, Ford may require the
claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty repair did not correct the problem related to
the recall
Version 05-05-21
Failure to submit all the above information may result in denial of the reimbursement request.
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-102
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 09, 2024 NHTSA Recall No. : 24V-102 Manufacturer Recall No. : 24S05 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 77,584 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2024 Ford Transit Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS
Descriptive Information : Ford’s team reviewed vehicle assembly plant records to determine the population of affected vehicles. Certain Transit vehicles equipped with 9.75″ rear axles and gasoline engines were produced with an inadequate amount of lubrication in the rear axle.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database.
77,563 2023 model year Transit vehicles are affected.
21 2024 model year Transit vehicles are affected.
Production Dates : MAY 17, 2023 – NOV 30, 2023 VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : Insufficient rear axle lubricant fill volume may result in inadequate coating of the rear axle tail bearing, potentially leading the bearing to overheat and seize. Bearing seizure may lead to rear wheel lock-up and driveshaft separation from the rear axle.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : In the event of rear axle bearing seizure, customers may experience rear Part 573 Safety Recall Report 24V-102 Page 2 Description of the Safety Risk : wheel lock-up and possible driveshaft separation, resulting in loss of vehicle control or loss of vehicle motive power. Driveshaft separation may result in
unintended vehicle movement while the vehicle is in Park if the parking brake is not applied. These conditions increase the risk of crash or injury.
Description of the Cause : A revised rear axle design was introduced into production with insufficient lubrication volume. The inadequate volume of rear axle lubricant was due to a change in the static level of axle lubricant in the revised rear axle design. Identification of Any Warning
that can Occur : Customers may observe rear axle fluid leaks while stationary and may experience grinding noise and vibration from the rear axle while driving. Involved Components : Component Name 1 : Single Rear Wheel Axle Assembly
Component Description : 3.73 Conventional Differential Single Rear Wheel Component Part Number : MK4W-4001-BD Component Name 2 : Single Rear Wheel Axle Assembly
Component Description : 3.73 Limited Slip Differential Single Rear Wheel Component Part Number : MK4W-4001-CD Component Name 3 : Single Rear Wheel Axle Assembly
Component Description : 4.10 Limited Slip Differential Single Rear Wheel Component Part Number : MK4W-4001-DD Component Name 4 : Single Rear Wheel Axle Assembly
Component Description : 3.73 Limited Slip Differential Single Rear Wheel Component Part Number : MK4W-4001-GC Component Name 5 : Single Rear Wheel Axle Assembly
Component Description : 4.10 Limited Slip Differential Single Rear Wheel Component Part Number : MK4W-4001-HC The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-102 Page 3 Component Name 6 : Dual Rear Wheel Axle Assembly
Component Description : 3.73 Conventional Differential Single Rear Wheel Component Part Number : JK4W-4001-DE Component Name 7 : Dual Rear Wheel Axle Assembly
Component Description : 3.73 Limited Slip Differential Single Rear Wheel Component Part Number : JK4W-4001-BE Component Name 8 : Dual Rear Wheel Axle Assembly
Component Description : 4.10 Limited Slip Differential Single Rear Wheel Component Part Number : JK4W-4001-AE Component Name 9 : Dual Rear Wheel Axle Assembly
Component Description : 3.73 Limited Slip Differential Single Rear Wheel Component Part Number : LK4W-4001-ABE Component Name 10 : Dual Rear Wheel Axle Assembly
Component Description : 3.73 Limited Slip Differential Single Rear Wheel Component Part Number : LK4W-4001-AFD Component Name 11 : Dual Rear Wheel Axle Assembly
Component Description : 4.10 Limited Slip Differential Single Rear Wheel Component Part Number : LK4W-4001-ADE Supplier Identification : Component Manufacturer
Name : Sterling Axle Plant Address : 39000 Mound Road
Sterling Heights Michigan 48310 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-102
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573 Country : United States
Chronology :
Chronology is provided as an attachment.
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have their rear axle inspected. If any axles experience symptoms consistent with pending failure, the full axle assembly will be replaced. If metal shavings are present on the axle fill plug magnet, the fluid will be washed and the axle bearings will be replaced. If metal shavings are not present, dealers will add additional axle lubricant to the rear differential. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be March 15, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The remedy rear axle (MK4W/JK4W/LK4W-4001-A/B/C/D/G/H) will contain the correct lubricant level to avoid a potential bearing seizure.
Not required per 49 Part 573. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 12, 2024.
Mailing of owner notification letters is expected to begin March 04, 2024, and is expected to be completed by March 08, 2024.
Planned Dealer Notification Date : FEB 12, 2024 – FEB 12, 2024
Planned Owner Notification Date : MAR 04, 2024 – MAR 08, 2024
* NR – Not Reported

**************************************************************************************************************

SEOCONTENT-END