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February 9, 2024 NHTSA CAMPAIGN NUMBER: 24V097000
Power Steering Pressure Line May Detach and Leak
A sudden loss of power steering fluid can result in a loss of power steering and power brake assist, increasing the risk of a crash.
NHTSA Campaign Number: 24V097
Manufacturer Ford Motor Company
Components STEERING, SERVICE BRAKES, HYDRAULIC
Potential Number of Units Affected 16,543
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 E-350 and E-450 vehicles equipped with dual rear wheels. An inadequate connection between the power steering pressure line and the brake hydroboost unit may result in a sudden loss of power steering fluid.
Remedy
Dealers will replace the power steering pressure line and the hydroboost jumper line, free of charge. Vehicles in this recall were previously recalled under 22V-089 and owners will need to have the new remedy completed even if their vehicle was remedied under the prior recall. Owner notification letters are expected to be mailed March 25, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S07.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
February 12, 2024
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 24S07
Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels
Hydroboost or Hydromax® Power Steering Pressure and Jumper Line Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Econoline | 2021 | Ohio | May 11, 2019 through December 23, 2020 |
| 2022 | August 4, 2020 through June 17, 2021 |
US population of affected vehicles: 16,515. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the power steering pressure line may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. Mechanical braking and steering will still function. A sudden loss of power steering assist and power brake assist increases the risk of a crash.
NOTE: At the time of this document’s publication, any VIN with recall 22S08 open will be moved into 24S07, and 22S08 will be closed, no longer showing open in OASIS. Additionally, any vehicle with a claim submission in the past 12 months under 22S08, with an inspection result of PASS (power steering lines were not replaced) will also be included in safety recall 24S07.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in Q2 2024 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.
NOTE: For vehicles presented that are exhibiting the concern identified for this Program, and no longer have applicable warranty coverage, contact the SSSC for further direction.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
Ford Motor Company (Ford) Recall No. 24S07 Chronology
24S07 – CERTAIN 2021-2022 MODEL YEAR E-SERIES VEHICLES EQUIPPED WITH DUAL
REAR WHEELS – HYDROBOOST LINE LEAKS
Date of Submission: February 09, 2024
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
Ford’s Field Review Committee previously approved Field Service Action (FSA) 22S08 to address Hydroboost line leaks and disconnections on 2021-2022 model year Ford E-Series vehicles. The recall remedy bulletins instructed dealer technicians to inspect the power steering lines and the connection between the power steering lines at the Hydroboost unit. To conduct the joint integrity inspection, torque was applied to the connection. The gap between the power steering pressure line and hydraulic booster jumper line was then measured. If the connection failed the inspection, the power steering lines were to be replaced.
On August 24, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of power steering pressure line leaks or disconnections at the Hydroboost unit on vehicles that had previously passed the FSA 22S08 inspection. These reports either alleged a post inspection failure, or Ford found a report of an inspection prior to the alleged failure in vehicle warranty history.
The CCRG initiated a comprehensive analysis of recall and warranty reports to determine the conditions that could result in a leak or disconnection of the power steering lines following a passed inspection.
On October 11, 2023, the Office of Defects Investigation of the National Highway Traffic Safety Administration (NHSTA) contacted Ford regarding a Vehicle Owners Questionnaire (VOQ) report of a power steering pressure line failure following a 22S08 inspection. From October 2023 through January 2024, Ford engaged in email correspondence with the agency regarding FSA 22S08. On January 26, 2024, Ford had an online meeting with the agency to discuss the post-inspection failures.
Through January 2024, the CCRG continued its investigation into post-inspection failures and determined that the inspection procedure was not effective to ensure detection of an incomplete connection of the snap-ring in the retention groove of the quick-connect joint at the Hydroboost unit. Evidence of returned lines showed some lines were under-inspected with inadequate torque applied or inspected and repaired improperly with the lines not replaced. Further, some defective connections were not properly identified as being defective by the dealer technicians.
The CCRG’s review of warranty reports identified that approximately two percent of vehicles that passed the 22S08 inspection subsequently had a leak or disconnection of the steering lines at the Hydroboost unit.
Statistical analysis conducted during the CCRG investigation indicates that vehicles that passed the 22S08 inspection and have exceeded one year post-inspection will not have a subsequent power steering pressure line disconnection at the Hydroboost unit with high reliability. Vehicles that received a passing inspection for FSA 22S08 on or after January 29, 2023, one year prior to the date of the CCRG’s finalized analysis, will be included in the new recall recommendation. Additionally, vehicles that have not yet had 22S08 completed are also included in this new safety recall with improved service instructions that prescribe replacement of the power steering lines and eliminates the inspection.
As of January 29, 2024, Ford is aware of 628 warranty reports and one field report, received from March 10, 2022 to October 30th, 2023, related to a pressure line leak or disconnection following a passed inspection for FSA 22S08.
On February 2, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is aware of one accident that may be related to this concern. Ford is not aware of any injuries related to this concern.
###
Safety Recall 22S08 – Hydroboost or Hydromax Power Steering Pressure Line Inspection – 2021-2022 Ford Econoline
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | E-350 | 2021-2022 |
| FORD | E-450 | 2021-2022 |
4 Associated Documents
Miscellaneous Document Chronology of Defect / Noncompliance Determination
RMISC-24V097-2411.pdf 74.606KB
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Manufacturer Notices(to Dealers,etc)
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Recall Acknowledgement
RCAK-24V097-4039.pdf 645.853KB
Recall 573 Report
RCLRPT-24V097-7084.PDF 215.954KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V097&docType=RCL
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SEOCONTENT-START
Ó Copyright 2024 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 12, 2024
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 24S07
Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels
Hydroboost or Hydromax® Power Steering Pressure and Jumper Line Replacement
Ref: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S08
Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels
Hydroboost or Hydromax® Power Steering Pressure Line Inspection
Dated: February 17, 2022
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Econoline
2021
Ohio
May 11, 2019 through December 23, 2020
2022 August 4, 2020 through June 17, 2021
US population of affected vehicles: 16,515. Affected vehicles are identified in OASIS and FSA VIN
Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the power steering pressure line may be inadequately connected to
the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden
loss of power steering fluid may result in a loss of power steering assist, requiring increased steering
effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially
resulting in increased stopping distance. Mechanical braking and steering will still function. A sudden
loss of power steering assist and power brake assist increases the risk of a crash.
NOTE: At the time of this document’s publication, any VIN with recall 22S08 open will be moved into
24S07, and 22S08 will be closed, no longer showing open in OASIS. Additionally, any vehicle with a
claim submission in the past 12 months under 22S08, with an inspection result of PASS (power
steering lines were not replaced) will also be included in safety recall 24S07.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers in Q2 2024 when it is anticipated that parts
ordering information and repair instructions will be available to support this safety recall. For new
vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
NOTE: For vehicles presented that are exhibiting the concern identified for this Program, and
no longer have applicable warranty coverage, contact the SSSC for further direction.
Ó Copyright 2024 Ford Motor Company
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-097
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Ford Motor Company FEB 09, 2024 NHTSA Recall No. : 24V-097 Manufacturer Recall No. : 24S07 Manufacturer Information :
Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive
Suite 500 Dearborn MI 48126-2738
Company phone : 1-866-436-7332
Population :
Number of potentially involved : 16,543 Estimated percentage with defect : 8 %
Vehicle Information : Vehicle 1 : 2021-2022 Ford E-350
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Ford’s team reviewed service records to determine the population of vehicles that received a passing inspection for Ford Field Service Action 22S08 (NHTSA Campaign Number 22V-089) on or after January 29, 2023. Additionally, vehicles that have not yet had 22S08 completed are also included in this new safety recall with improved service instructions.
These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 5,914 E-350 vehicles are affected.
Production Dates : MAY 11, 2019 – JUN 17, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-097 Page 2 Vehicle 2 : 2021-2022 Ford E-450
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : ALL Power Train : NR
Descriptive Information : Ford’s team reviewed service records to determine the population of vehicles that received a passing inspection for Ford Field Service Action 22S08 (NHTSA Campaign Number 22V-089) on or after January 29, 2023. Additionally, vehicles that have not yet had 22S08 completed are also included in this new safety recall with improved service instructions. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 10,629 E-450 vehicles are affected. Production Dates : MAY 11, 2019 – JUN 17, 2021
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The power steering pressure line in affected vehicles may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : Sudden loss of power steering fluid may result in a loss of power steering
assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. A sudden loss of power steering assist and power brake assist increases the risk of a crash.
Description of the Cause : The fitting between the power steering pressure line and the brake Hydroboost unit may not have been adequately connected during the assembly process. Identification of Any Warning
that can Occur : A power steering fluid leak may occur, resulting in steering fluid on the ground underneath the vehicle. Some drivers report hearing an audible “pop” if the power steering pressure line fitting becomes disconnected while driving. Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-097 Page 3 Component Name 1 : HOS ASY PWR STNG PRESS LN
Component Description : Power Steering Pressure Line, Cutaway Units Component Part Number : LC24-3F523-AD Component Name 2 : HOS ASY PWR STNG PRESS LN
Component Description : Power Steering Pressure Line, Stripped Chassis Units Component Part Number : LC24-3F523-BC Component Name 3 : HOS ASY-PWR STNG PRESS LN LH
Component Description : Power Steering Jumper Line Component Part Number : 4C24- 3F524-GA Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
See attached. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-097
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a
Ford or Lincoln dealer to have the power steering pressure line and Hydroboost jumper line replaced. There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2023. The ending date for reimbursement eligibility is estimated to be May 31, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
The power steering lines LC24-3F523-AD/BC will be replaced with power steering lines LC24-3F523-AE/BD or RC24-3F523-AA/BA. The power steering lines 4C24- 3F524-GA will be replaced with power steering lines 4C24- 3F524-GB/C. The revised power steering lines incorporate revised routing and connection angle at the Hydroboost unit.
On June 21, 2021, power steering lines with revised routing and connection angle at the Hydroboost unit were introduced into production based on ergonomic feedback from assembly plant personnel. Recall Schedule :
Description of Recall Schedule : Notification to dealers is expected to occur on February 12, 2024.
Mailing of owner notification letters is expected to begin March 25, 2024 and is expected to be completed by March 29, 2024.
Planned Dealer Notification Date : FEB 12, 2024 – FEB 12, 2024
Planned Owner Notification Date : MAR 25, 2024 – MAR 29, 2024
* NR – Not Reported
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SEOCONTENT-END