24S07 – Hydroboost or Hydromax® Power Steering Pressure and Jumper Line Replacement – 2021-2022 Ford Econoline

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February 9, 2024 NHTSA CAMPAIGN NUMBER: 24V097000

Power Steering Pressure Line May Detach and Leak

A sudden loss of power steering fluid can result in a loss of power steering and power brake assist, increasing the risk of a crash.

 

NHTSA Campaign Number: 24V097

Manufacturer Ford Motor Company

Components STEERING, SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 16,543

 

Summary

Ford Motor Company (Ford) is recalling certain 2021-2022 E-350 and E-450 vehicles equipped with dual rear wheels. An inadequate connection between the power steering pressure line and the brake hydroboost unit may result in a sudden loss of power steering fluid.

 

Remedy

Dealers will replace the power steering pressure line and the hydroboost jumper line, free of charge. Vehicles in this recall were previously recalled under 22V-089 and owners will need to have the new remedy completed even if their vehicle was remedied under the prior recall. Owner notification letters are expected to be mailed March 25, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 24S07.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Vehicle has a Recall

 


February 12, 2024

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –  Safety Recall 24S07
Certain 2021-2022 Model Year Econoline Vehicles Equipped with Dual Rear Wheels
Hydroboost or Hydromax® Power Steering Pressure and Jumper Line Replacement

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Econoline 2021 Ohio May 11, 2019 through December 23, 2020
2022 August 4, 2020 through June 17, 2021

US population of affected vehicles: 16,515. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

In some of the affected vehicles, the power steering pressure line may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid. Sudden loss of power steering fluid may result in a loss of power steering assist, requiring increased steering effort, and loss of power brake assist, requiring increased force on the pedal to brake, potentially resulting in increased stopping distance. Mechanical braking and steering will still function. A sudden loss of power steering assist and power brake assist increases the risk of a crash.

NOTE: At the time of this document’s publication, any VIN with recall 22S08 open will be moved into 24S07, and 22S08 will be closed, no longer showing open in OASIS. Additionally, any vehicle with a claim submission in the past 12 months under 22S08, with an inspection result of PASS (power steering lines were not replaced) will also be included in safety recall 24S07.

 

SERVICE ACTION

DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in Q2 2024 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.

IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall.

NOTE: For vehicles presented that are exhibiting the concern identified for this Program, and no longer have applicable warranty coverage, contact the SSSC for further direction.

 

CUSTOMER NOTIFICATION

Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 


Ford Motor Company (Ford) Recall No. 24S07 Chronology

24S07 – CERTAIN 2021-2022 MODEL YEAR E-SERIES VEHICLES EQUIPPED WITH DUAL

REAR WHEELS – HYDROBOOST LINE LEAKS

Date of Submission: February 09, 2024

Chronology of Defect / Noncompliance Determination 

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

Ford’s Field Review Committee previously approved Field Service Action (FSA) 22S08 to address Hydroboost line leaks and disconnections on 2021-2022 model year Ford E-Series vehicles. The recall remedy bulletins instructed dealer technicians to inspect the power steering lines and the connection between the power steering lines at the Hydroboost unit. To conduct the joint integrity inspection, torque was applied to the connection. The gap between the power steering pressure line and hydraulic booster jumper line was then measured. If the connection failed the inspection, the power steering lines were to be replaced.

On August 24, 2023, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports of power steering pressure line leaks or disconnections at the Hydroboost unit on vehicles that had previously passed the FSA 22S08 inspection. These reports either alleged a post inspection failure, or Ford found a report of an inspection prior to the alleged failure in vehicle warranty history.

The CCRG initiated a comprehensive analysis of recall and warranty reports to determine the conditions that could result in a leak or disconnection of the power steering lines following a passed inspection.

On October 11, 2023, the Office of Defects Investigation of the National Highway Traffic Safety Administration (NHSTA) contacted Ford regarding a Vehicle Owners Questionnaire (VOQ) report of a power steering pressure line failure following a 22S08 inspection. From October 2023 through January 2024, Ford engaged in email correspondence with the agency regarding FSA 22S08. On January 26, 2024, Ford had an online meeting with the agency to discuss the post-inspection failures.

Through January 2024, the CCRG continued its investigation into post-inspection failures and determined that the inspection procedure was not effective to ensure detection of an incomplete connection of the snap-ring in the retention groove of the quick-connect joint at the Hydroboost unit. Evidence of returned lines showed some lines were under-inspected with inadequate torque applied or inspected and repaired improperly with the lines not replaced. Further, some defective connections were not properly identified as being defective by the dealer technicians.

The CCRG’s review of warranty reports identified that approximately two percent of vehicles that passed the 22S08 inspection subsequently had a leak or disconnection of the steering lines at the Hydroboost unit.

Statistical analysis conducted during the CCRG investigation indicates that vehicles that passed the 22S08 inspection and have exceeded one year post-inspection will not have a subsequent power steering pressure line disconnection at the Hydroboost unit with high reliability. Vehicles that received a passing inspection for FSA 22S08 on or after January 29, 2023, one year prior to the date of the CCRG’s finalized analysis, will be included in the new recall recommendation. Additionally, vehicles that have not yet had 22S08 completed are also included in this new safety recall with improved service instructions that prescribe replacement of the power steering lines and eliminates the inspection.

As of January 29, 2024, Ford is aware of 628 warranty reports and one field report, received from March 10, 2022 to October 30th, 2023, related to a pressure line leak or disconnection following a passed inspection for FSA 22S08.

On February 2, 2024, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is aware of one accident that may be related to this concern. Ford is not aware of any injuries related to this concern.

###

 


Safety Recall 22S08 – Hydroboost or Hydromax Power Steering Pressure Line Inspection – 2021-2022 Ford Econoline

 

Safety Recall 22S08 – Hydroboost or Hydromax Power Steering Pressure Line Inspection – 2021-2022 Ford Econoline

 


4 Affected Products

Vehicles

MAKE MODEL YEAR
FORD E-350 2021-2022
FORD E-450 2021-2022

 


4 Associated Documents

Miscellaneous Document Chronology of Defect / Noncompliance Determination

RMISC-24V097-2411.pdf 74.606KB

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Manufacturer Notices(to Dealers,etc)

RCMN-24V097-5729.pdf 46.433KB

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Recall Acknowledgement

RCAK-24V097-4039.pdf 645.853KB

 


Recall 573 Report

RCLRPT-24V097-7084.PDF 215.954KB

 


Latest Recalls Documents

For the Latest and Most recent Recall Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=24V097&docType=RCL

 


 

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