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NHTSA ID Number: 10243424
Manufacturer Communication Number: 23L01
Summary
Certain 2023 Model Year Mustang Vehicles with California Special Package – Floor Mat Shortage
September 18, 2023
Special Field Action 23L01
Certain 2023 Model Year Mustang Vehicles with California Special Package
Floor Mat Shortage
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Mustang | 2023 | Flat Rock | January 24, 2023 through April 4, 2023 |
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the assembly plant, and sold to customers with other carpeted floor mats than what were originally ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website, fordownershipcare.com to receive compensation for the difference between the floor mats received and the floor mats expected. This service will be offered on all affected vehicles at no charge to the vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner will have an individual QR code in their owner letter to access the website. Alternatively, the owner can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
SOLD VEHICLES
- Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
- Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | MUSTANG | 2023 |
1 Associated Document
Manufacturer Communications
September 18, 2023
Floor Mat Shortage
https://www.nhtsa.gov/recalls?nhtsaId=10243424
MC-10243424-0001.pdf 222.935KB
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- Each floor mat measures approximately 17 inches wide X 14 inches tall
- Officially licensed by Ford Motor Company
- Made to protect your cars most venerable interior area from everyday shoe dirt, grim, spills and weather on an easy to clean surface
- Made of high-quality flexible rubber material to conform to any interior flooring. The logo is molded in and will not fade or wear-away
- Listing is for a pair of floor mats for rear floors of your vehicle
- GENUINE FLEXTOUGH CAR FLOOR MATS - Motor Trend's FlexTough car floor mats provide maximum all-weather protection for your car's interior from snow, rain, and mud
- UNIVERSAL FIT - Designed to fit most vehicles, these flexible rubber floor mats mold to the shape of your car's interior. Front Measurements: 27" L x 20" W, Rear Mesurements: 51" L x 14" W
- HEAVY-DUTY RUBBER - Built with a proprietary rubber blend, our floor mats for cars are made to last and always protect your vehicle interior without deforming or cracking
- TRIM TO FIT DESIGN - The trimmable shape of our universal automotive floor mats fits most vehicles. You can further trim the floor mats to your vehicle's specifications
- EASY TO CLEAN - Spills, dirt, and stains wipe right off these all-weather car floor mats. Just use some soap and water whenever cleaning is needed
- Universal size to fit all vehicle sizes
- 100% heavy-duty vinyl construction adds durability
- Durable vinyl withstands seasonal changes for a longer life
- Ribs Scrape and clean the bottoms of shoes and deep pockets catch and hold dirt and water
- 3-D logo molded in true team colors
- Built for Durability - Thick, Heavy Duty Mats & Liners - Flexible for Floor Contours and Tough for All Weather Conditions; Full Protection - Set of 2 Front Mats and 1 Rear Liner for Full Coverage - Total of 3 Mats
- Maximum Weather Protection - Protect your vehicle's flooring by catching spills, stains, dirt and debris that other floor mats can miss. These mats are durable and long lasting and will withstand normal wear and tear.
- High Quality Brand - Sold and Endorsed by Motor Trend - "The Magazine of the Motoring World". Flex Tough - Our Advanced Performance Rubber Polymers are Tested for Extreme Conditions to Ensure they Don't Crack, Split or Deform. Care instructions: Spray with water
- Custom Fit - Designed for Compatibility and Made to be Trimmable to Fit your Vehicle with only a Pair of Scissors
- Custom Dimensions - Front Mats: 28" L x 19" W, Rear Liner: 17. 5" L x 56" W. Please Check Measurements Before Installation. Although it says "This fits your vehicle", it may not be 100% accurate. Please confirm the size/dimensions before purchase. Keep in mind these mats are trimmable to fit the contour of most vehicles.
- Flex Tough – Our Advanced Performance Rubber Polymers are Tested for Extreme Conditions to Ensure they Don't Crack, Split or Deform
- No-Slip Grip – Rubberized Nibs on the Bottom so the Mat Does not Move – Ergonomic Grooves on Top to Give your Foot Traction & Comfort
- Built for Protection – Guard Against Spills, or Debris – Built to Last through Rain, Snow, Mud and More
- Designed for Compatibility – Made to be Trimmable to Fit your Vehicle’s Floor Contours with only a Pair of Scissors. Please Check the Dimensions before Installation – Front 2PC (29. 5" x 21.75"in)
- 100% Odorless Floor Mats - These mats are odorless so there is no need to spray, scrub, or worry about headaches.
- CUSTOM FITMENT — 2015 - 2024 Ford F-150 SuperCrew (includes 22 - 24 Lightning Models) w/o Fold Flat Storage
- PERFECT EDGE-TO-EDGE FIT — All floorboards are laser-scanned in 3D using our proprietary FormFit design process, for an ultratight, glove-like fit for your make & model.
- UNBEATABLE ALL-WEATHER PROTECTION — Husky’s indestructible liner material stands up to battery acid, oil and conditions from sub-zero to blistering hot. It’s strong yet flexible, for a smooth, even look and feel.
- LIFE CONTAINED, NOT STAINED — Its patented FormFit Edge creates a raised barrier along the door jam that keeps mud, snow, and liquids fully contained for easy clean up.
- TAKE IT OUT, HOSE IT DOWN, CARRY ON — Weatherbeater is easy to remove and clean up; spray it down, shake it off, and carry on. Proudly made in the USA, warrantied for life.
- CUSTOM FITMENT — 2017 - 2024 Ford F-250, F-350, F-450 (Supercab, Crew Cab w/factory carpeting)
- PERFECT EDGE-TO-EDGE FIT — All floorboards are laser-scanned in 3D using our proprietary FormFit design process, for an ultratight, glove-like fit for your make & model.
- UNBEATABLE ALL-WEATHER PROTECTION — Husky’s indestructible liner material stands up to battery acid, oil and conditions from sub-zero to blistering hot. It’s strong yet flexible, for a smooth, even look and feel.
- LIFE CONTAINED, NOT STAINED — Its patented FormFit Edge creates a raised barrier along the door jam that keeps mud, snow, and liquids fully contained for easy clean up.
- TAKE IT OUT, HOSE IT DOWN, CARRY ON — Weatherbeater is easy to remove and clean up; spray it down, shake it off, and carry on. Proudly made in the USA, warrantied for life.
- 【Custom Fit】- Compatible for Ford Edge 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 accessories (Full Set), Fit for Ford Edge all model like, SE, SEL,Titanium, Sport, ST, ST Line, ST-Line. Please remove original mat before install the DrCarNow floor mats for Ford Edge, It will perfect fit your car and enhance the aesthetics of your car, make your car outstanding and nice look.
- 【Higher Sidewall】- Floor mat & trunk mats & for Ford Edge 2024 2023 2022 2021 2020 2019 2018 2017 2016 2015, for Ford Edge all weather floor mats, all are designed with higher sidewall. It can better hold water, coffee, milk or cola to avoid seeping into the floor of the car. The surface layer is made from waterproof and flexible TPE for peak performance embellishing your vehicle interior with a stylish look while providing ultimate protection.
- 【All-Weather Protection】- This floor liner features raised edges and a strategically channeled surface for better coverage and interior protection; Effectively trap all spills and debris, such as coffee spills to mud, snow, and sand for good all-season protection, all weather floor mats for Ford Edge 2015-2023 2024.
- 【Easy to Clean & Install】- Hose down, wipes down easily and just let air dry. easy to clean, won't shed, and won't accumulate stains or build up. The floor mats are made of lightweight material, easy to install and remove. Make sure you take out the original mats, then install DrCarNow floor mats for ford edge 2015-2023 2024, it will fit properly.
- 【Dedicated Customer Services】DrCarNow is committed to your satisfaction and product quality. Please don’t hesitate to reach out to us. Our responsive customer service team is ready to address any concerns within 24 hours. Enjoy the unmatched convenience of our car floor mats. Buy Floor Mats for Ford Edge, Choose DrCarNow!
- CUSTOM FITMENT — 2017 - 2024 Ford F-250/F-350, F-450 Super Duty Crew Cab w/ Fold Flat Storage
- PERFECT EDGE-TO-EDGE FIT — All floorboards are laser-scanned in 3D using our proprietary FormFit design process, for an ultratight, glove-like fit for your make & model.
- UNBEATABLE ALL-WEATHER PROTECTION — Husky’s indestructible liner material stands up to battery acid, oil and conditions from sub-zero to blistering hot. It’s strong yet flexible, for a smooth, even look and feel.
- LIFE CONTAINED, NOT STAINED — Its patented FormFit Edge creates a raised barrier along the door jam that keeps mud, snow, and liquids fully contained for easy clean up.
- TAKE IT OUT, HOSE IT DOWN, CARRY ON — Weatherbeater is easy to remove and clean up; spray it down, shake it off, and carry on. Proudly made in the USA, warrantied for life.
- BDK all weather long lasting heavy duty PVC rubber mats
- Protects vehicle's original carpet against Mud, dirt, dust and spills
- Durable channel Construction holds water, Mud and dirt
- Front mats: 28 x 18 inches, rear mats: 16.5 x 18 inches
- Easy trimmable for a custom fit to conform to your particular vehicle
Last update on 2024-04-18 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 18, 2023
TO: All U.S. Ford Dealers
SUBJECT: Special Field Action 23L01 Certain 2023 Model Year Mustang Vehicles with California Special Package
Floor Mat Shortage AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang 2023 Flat Rock January 24, 2023 through April 4, 2023
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the assembly plant, and sold to customers with other carpeted floor mats than what were originally ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website, fordownershipcare.com to receive compensation for the difference between the floor mats received and the floor mats expected. This service will be offered on all affected vehicles at no charge to the vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner will have an individual QR code in their owner letter to access the website. Alternatively, the owner can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
ATTACHMENTS
• Administrative Information
• Owner Notification Letters QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Special Field Action 23L01
Administrative Information
Page 1 of 1 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 13, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 13, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
• Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action. © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Special Field Action 23L01 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a $150.00 credit for your vehicle with the VIN shown above. What is the issue? You paid for a vehicle with California Special Edition logo stitched floor mats that were not available at the time of manufacture. The floor mats installed in your vehicle do not have the California Special Edition logo stitching but are otherwise the same premium floor mats intended for this vehicle. What will Ford and your dealer do? Ford is providing a $150.00 reimbursement to customers who did not receive the premium stitched floormats. This offer will be in effect until September 30, 2024, regardless of mileage. What should you do? Please visit fordownershipcare.com to participate in the program. You can register or scan the QR code below with your mobile device to start the claim process. This letter lists a PIN you can use to access the reimbursement website. Please keep this document until the process is complete. What if you no longer own this vehicle? This program is only applicable to the original purchaser or lessee of the vehicle, regardless of whether they still own the vehicle. You received this notice because our records, which are based primarily on state registration and title data, indicate you are the original owner.
If you are not the original owner of this vehicle and have their address, please forward this letter to the original owner. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). © Copyright 2023 Ford Motor Company © Copyright 2023 Ford Motor Company
Can we assist you further? (Continued)
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time).
Personal Identification Number (PIN)
<1A2B3C4D>
QR code for direct link to the compensation website:
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
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