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NHTSA ID Number: 10243424
Manufacturer Communication Number: 23L01
Summary
Certain 2023 Model Year Mustang
Vehicles with California Special Package – Floor Mat Shortage
September 18, 2023
Special Field Action 23L01
Certain 2023 Model Year Mustang Vehicles with California Special Package
Floor Mat Shortage
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Mustang | 2023 | Flat Rock | January 24, 2023 through April 4, 2023 |
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the assembly plant, and sold to customers with other carpeted floor mats than what were originally ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website, fordownershipcare.com to receive compensation for the difference between the floor mats received and the floor mats expected. This service will be offered on all affected vehicles at no charge to the vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner will have an individual QR code in their owner letter to access the website. Alternatively, the owner can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
SOLD VEHICLES
- Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
- Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action.
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
September 18, 2023
Floor Mat Shortage
MC-10243424-0001.pdf 222.935KB
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- Each floor mat measures approximately 17 inches wide X 14 inches tall
- Officially licensed by Ford Motor Company
- Made to protect your cars most venerable interior area from everyday shoe dirt, grim, spills and weather on an easy to clean surface
- Made of high-quality flexible rubber material to conform to any interior flooring. The logo is molded in and will not fade or wear-away
- Listing is for a pair of floor mats for rear floors of your vehicle
- CUSTOM FITMENT | 2015 - 2024 Ford F-150 (Includes 2022 - 2024 Lightning) SuperCrew & w/out Fold Flat Storage (Will Not Fit Models w/Out Factory Carpet)
- HIGH DURABILITY | ProGard formula gives you a long-lasting liner that’s guaranteed for life.
- EASY CLEAN UP, EVERY TIME | Easy to remove and reinstall with our ProGard formula, which means you can clean quickly and get back to doing literally anything else.
- PRECISION LASER-TIGHT FIT | Floorboards are 3D laser-scanned to precisely fit your vehicle for edge-to-edge coverage based on its specific make, model and year.
- SECURED WITH HUNDEDS OF STAY PUT NIBS | Backed with hundreds of StayPut Nibs that penetrate carpet for a no-slip, no-slide, stable surface with absolutely zero compromise in protection.
- CUSTOM FITMENT - LASFIT F-150 Floor Mats Custom fit for 2015 - 2025 SuperCrew (include 22 - 25 F150 Lightning Models), Rear without Fold Flat Storage. State-of-the-art 3D laser scanning technology ensures the LASFIT LINERS fit to your car carpets floor with full coverage.
- FIRM YET FLEXIBLE - LASFIT Mats are made of innovative material, allowing our floor liners last long, way more elastic that they won't curl or end up buckling.
- ENVIRONMENT FRIENDLY - Recyclable TPE material for a soft touch and exquisite finish. It's skid-proof and easy to clean in just a few minutes.
- ALL WEATHER PROTECTION - Raised edges all the way around have been upgraded to shield your floor from dirt, mud, salt, rain, snow and even hot summer temperatures. Keep your car floor as good as new all the time.
- SERVICE SUPPORT - Enjoy more professional after-sales service from LASFIT's Service Team in California . PLEASE confirm that these car floor liners are compatible with your vehicle before purchase.
- GENUINE FLEXTOUGH CAR FLOOR MATS - Motor Trend's FlexTough car floor mats provide maximum all-weather protection for your car's interior from snow, rain, and mud
- UNIVERSAL FIT - Designed to fit most vehicles, these flexible rubber floor mats mold to the shape of your car's interior. Front Measurements: 27" L x 20" W, Rear Mesurements: 51" L x 14" W
- HEAVY-DUTY RUBBER - Built with a proprietary rubber blend, our floor mats for cars are made to last and always protect your vehicle interior without deforming or cracking
- TRIM TO FIT DESIGN - The trimmable shape of our universal automotive floor mats fits most vehicles. You can further trim the floor mats to your vehicle's specifications
- EASY TO CLEAN - Spills, dirt, and stains wipe right off these all-weather car floor mats. Just use some soap and water whenever cleaning is needed
- Anti-Slip Design-Heavy Nibbed Backing To Keep The Mats Securely In Place. Offer Protection for Your Car's Interior and Safety Features for You.
- STAIN RESISTANT- Easy To Install and Maintain.Waterproof Design and Leather Make Your Car Clean. Our All Weather Car Mats Are Easy To Clean with The Simply Spray of A Hose. Simply Spray Each Mat Clean of Dirt, Mud, Grit, and Grime Restoring The Mats Luster and Shine with Each Wash.
- REFLASH YOUR CAR -Fashion and Sporty Color make your car so special and beautiful.Set of two front floor mats and two rear floor mats. Perfect size to fit most sedans, crossovers,SUVS,Trucks and Vans.
- Dimensions - Shape and Size is Engineered to Fit Most Cars, Trucks, Vans and SUVs. Front (25.2"L x 17.3W) Rear (11.8"L x 17.3"W) - Please Make Sure to Check Measurements Before Installation.
- CAR PASS EXCELLENT SERVICE. Our brand is "CAR PASS" , we offer high quality car seat covers.We put product quality and your trust first. We do our best to provide you with quality service.
- Custom Fit: 3W Floor Mats perfect fit in 2017 2018 2019 2020 2021 2022 2023 2024 2025 Ford f250 f350 f450 f550. 3D laser scanning ensures a customized edge-to-edge super-fit design for your vehicle
- Non-Toxic Odorless: 3W accessories onstructed from TPE material, these f 250 floor mats are odorless and safe for babies and pets. Enjoy peace of mind while protecting the environment
- All-Weather: Ford f250 floor mats/ford f350 floor liner waterproof, mud-proof, and easy to clean. No leakage and no mess. Defend your vehicle from the elements with confidence
- Easy Installation: Simple to install and remove, providing maximum convenience. Enjoy hassle-free maintenance and keep your vehicle looking pristine effortlessly
- Outstanding Support: Our team is dedicated to providing you with the best support, ensuring your satisfaction with our Subaru Crosstrek/Impreza floor mats. Experience top-notch service at all times
- PERFECT FIT - Size：38.19*21.46*5.91inch all weather floor mats set are made specifically compatible with 2015 - 2024 2025 F-150 SuperCrew. Our 3D tech ensures a perfect fit on your vehicle, and our raised grip technology ensures they stay in place.
- Premium Material - The all weather floor mat compatible with 2015 - 2024 2025 F-150 SuperCrew is made of eco-friendly TPE materials, which are non-toxic and safe for both humans and the environment, aging resistance and oil resistance, scratch resistance, odorless and can be recycled.
- Full Protection - The floor mat set compatible with 2015 - 2024 2025 F-150 SuperCrew provides full coverage to keep your car away from sewage, dust, hair and other debris. The non-slip textured design keeps them firmly in place on the floor and in the trunk, and the high edgee design prevents sewage from running out and dirtying the floor.
- DURABLE AND WATERPROOF - Floor Mats are waterproof, stain resistant, durable, and easy to clean. Easily clean with a paper towel, or remove them from your car to hose them down with water. Non slip, ultra grip technology, ensuring your mats stay in place! We provide the best compatible with 2015 - 2024 2025 F-150 SuperCrew floor mat
- What You Received - There are 3 pcs set - Front & 2nd Row included in a well-packed box. Please feel free to contact us if you have any questions.
- Built for Durability - Thick, Heavy Duty Mats & Liners - Flexible for Floor Contours and Tough for All Weather Conditions; Full Protection - Set of 2 Front Mats and 1 Rear Liner for Full Coverage - Total of 3 Mats
- Maximum Weather Protection - Protect your vehicle's flooring by catching spills, stains, dirt and debris that other floor mats can miss. These mats are durable and long lasting and will withstand normal wear and tear.
- Flex Tough - Our Advanced Performance Rubber Polymers are Tested for Extreme Conditions to Ensure they Don't Crack, Split or Deform.
- Universal Fit - Designed to be simply placed or Trimmable to Fit your Vehicle
- MEASUREMENTS - Front Mats: 28" L x 19" W, Rear Liner: 17. 5" L x 56" W. Please Check Measurements Before Installation.
- CUSTOM FITMENT | 2017 - 2024 Ford F-250/F-350/F-450 SuperCrew Cab with Factory Carpet & with Fold Flat Storage
- HIGH DURABILITY | ProGard formula gives you a long-lasting liner that’s guaranteed for life.
- EASY CLEAN UP, EVERY TIME | Easy to remove and reinstall with our ProGard formula, which means you can clean quickly and get back to doing literally anything else.
- PRECISION LASER-TIGHT FIT | Floorboards are 3D laser-scanned to precisely fit your vehicle for edge-to-edge coverage based on its specific make, model and year.
- SECURED WITH HUNDEDS OF STAY PUT NIBS | Backed with hundreds of StayPut Nibs that penetrate carpet for a no-slip, no-slide, stable surface with absolutely zero compromise in protection.
- BDK all weather long lasting heavy duty PVC rubber mats
- Protects vehicle's original carpet against Mud, dirt, dust and spills
- Durable channel Construction holds water, Mud and dirt
- Front mats: 28 x 18 inches, rear mats: 16.5 x 18 inches
- Easy trimmable for a custom fit to conform to your particular vehicle
SEOCONTENT-START
© Copyright 2023 Ford Motor Company
Stacy L. Balzer Ford Motor Company
Operating Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 18, 2023
TO: All U.S. Ford Dealers
SUBJECT: Special Field Action 23L01 Certain 2023 Model Year Mustang Vehicles with California Special Package
Floor Mat Shortage AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Mustang 2023 Flat Rock January 24, 2023 through April 4, 2023
US population of affected vehicles: 302. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS ACTION
Certain Mustang vehicles with the California Special package were produced, shipped from the assembly plant, and sold to customers with other carpeted floor mats than what were originally ordered.
SERVICE ACTION
Dealers are to direct owners of California Special logo vehicles to the company’s refund website, fordownershipcare.com to receive compensation for the difference between the floor mats received and the floor mats expected. This service will be offered on all affected vehicles at no charge to the vehicle owner. Owners will receive $150 in compensation after registering on the website. Each owner will have an individual QR code in their owner letter to access the website. Alternatively, the owner can enter a PIN to access the website. Contact the SSSC to obtain the PIN for a specific VIN.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of October 9, 2023.
EXPIRATION DATE
This program has an expiration date of September 30, 2024.
ATTACHMENTS
• Administrative Information
• Owner Notification Letters QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer © Copyright 2023 Ford Motor Company Special Field Action 23L01
Administrative Information
Page 1 of 1 MOBILE SERVICE REPAIR ASSESSMENT LEVEL
– Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on September 13, 2023
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on September 13, 2023. Owner names and addresses will be available by October 20, 2023.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.
SOLD VEHICLES
• Notify owners of affected vehicles identified in OASIS which are brought to your dealership.
STOCK VEHICLES
• Should any new vehicle be sold within this FSA period, contact the SSSC via the SSSC Web Contact Site to process the refund.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this Field Service Action. © Copyright 2023 Ford Motor Company Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Special Field Action 23L01 Mr. John Sample
123 Main Street
Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 October 2023 At Ford Motor Company, we are committed not only to building high-quality, dependable products but also, to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a $150.00 credit for your vehicle with the VIN shown above. What is the issue? You paid for a vehicle with California Special Edition logo stitched floor mats that were not available at the time of manufacture. The floor mats installed in your vehicle do not have the California Special Edition logo stitching but are otherwise the same premium floor mats intended for this vehicle. What will Ford and your dealer do? Ford is providing a $150.00 reimbursement to customers who did not receive the premium stitched floormats. This offer will be in effect until September 30, 2024, regardless of mileage. What should you do? Please visit fordownershipcare.com to participate in the program. You can register or scan the QR code below with your mobile device to start the claim process. This letter lists a PIN you can use to access the reimbursement website. Please keep this document until the process is complete. What if you no longer own this vehicle? This program is only applicable to the original purchaser or lessee of the vehicle, regardless of whether they still own the vehicle. You received this notice because our records, which are based primarily on state registration and title data, indicate you are the original owner.
If you are not the original owner of this vehicle and have their address, please forward this letter to the original owner. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). © Copyright 2023 Ford Motor Company © Copyright 2023 Ford Motor Company
Can we assist you further? (Continued)
FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time).
Personal Identification Number (PIN)
<1A2B3C4D>
QR code for direct link to the compensation website:
Thank you for your attention to this important matter.
Sincerely,
Ford Customer Service Division
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SEOCONTENT-END
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