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October 10, 2023 NHTSA CAMPAIGN NUMBER: 23E078000
Fractured pieces may become projectiles, increasing the risk of injury.
NHTSA Campaign Number: 23E078
Manufacturer Platinum Driveline, Inc.
Components POWER TRAIN
Potential Number of Units Affected 167
Summary
Platinum Driveline, Inc. (Platinum Driveline) is recalling certain Mustang clutch covers, part number 361986 with 11″ outer diameter plate. The clutch cover may have been manufactured with material that may break.
Remedy
Platinum Driveline will replace the clutch cover, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact Platinum Driveline customer service at 1-314-678-9310.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
IMPORTANT SAFETY RECALL
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Platinum Driveline, Inc. has decided that a defect which relates to motor vehicle safety exists in clutch cover assembly 361986. Although the issue may not be present in all units sold, we will be recalling all of the below listed items sold to our customers between the dates of 01/17/2023 to 10/05/2023.
The clutch cover, also called the Pressure Plate Cover Assembly (PPCA), is a key component of a vehicle’s clutch system. The role of the cover assembly is to engage & disengage the drive plate while providing sufficient clamping force and maintaining proper pedal effort for driver comfort.
The component 361986 provided since the date of 01/17/2023, features a casting made from HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron. This application must have a ductile iron pressure plate. Gray iron pressure plates are subject to bursting at elevated RPMs. During the time of failure, the clutch cover shatters and can potentially break past the bellhousing. This issue, if not addressed, can lead to serious injury or even death to the end user.
Affected Items:
- 361986
- 07-181 (featuring build reference numbers listed below)
- 12450
- 12657
- 13514
Warranties of Platinum Driveline’s direct customers will be issued to all claimants by way of an internal credit memo to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos, if approved. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value at the time of the original sale, this excludes additional costs claimed for labor and product replacement.
If the recalled product was not purchased directly through Platinum Driveline, Inc., but through a 3rd party entity, returns and claims must be processed through the 3rd party entity where the product was purchased. Labor claims that are applied for based on this product error will be submitted to Platinum Driveline, Inc. by the 3rd party entity for approval. Documentation of all claimed values must be provided to obtain approval. The return value for the product will be based on the original 3rd party entity’s criteria.
Customers may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if the owner believes that the manufacturer has failed or is unable to remedy the defect without charge within a reasonable timeframe
Product Safety Recall
Due to quality concerns recently brought to our attention, Platinum Driveline is issuing a recall to the ensure safety of our customers.
The concern is that the pressure plates listed below may have been manufactured using incorrect materials. These parts require ductile metal, but a grey-iron material may have been used by our vendor. There is a serious possibility that the covers may fail under some conditions.
Platinum Driveline takes product quality concerns extremely seriously, so although the issue may not be present in all units, we will be recalling all items listed below sold from: 01/17/2023 to 09/27/2023.
Affected Items:
- 361986
Kits that may contain Affected Items
- 07-181 (featuring build reference numbers listed below)
- 12450
- 12657
- 13514
We acknowledge the financial implications of conducting a product recall. We are conducting a thorough investigation in accordance with our ISO Quality Management System to implement improvements to our product approval procedures and ensure that all newly sourced products exceed industry standards.
Thank you for your continued support. For any questions, please contact us via email or by phone as listed below.
116 WORKMAN CT EUREKA, MISSOURI 63025 | PHONE: 314-678-9310 | EMAIL: ORDERDESK@PLATINUMDRIVELINE.COM | WEB: WWW.PLATINUMDRIVELINE.COM
Chronology :
01/17/2023 – New vendor product received
10/05/2023 – Customer reported concern with failed clutch (3rd occurrence, first report)
10/05/2023 – Testing data for material inspection of currently source unit requested from vendor
10/06/2023 – Testing data supplied found vendor manufactured with incorrect material
10/06/2023 – Customer Messages composed with supplemental recall notification form
10/09/2023 – Customer Recall notification sent out to all customers who purchased defective units.
10/10/2023 – PDL filed recall with NHTSA
1 Affected Product
Equipment
BRAND | PART NO. | PRODUCTION DATES |
PLATINUM DRIVELINE USA | CLUTCH COVER PLATE |
6 Associated Documents
Safety Bulletin
RCSB-23E078-1229.pdf 152.496KB
Defect Notice 573 Report
RCLRPT-23E078-5706.PDF 214.46KB
Recall Acknowledgement
RCAK-23E078-9782.pdf 723.695KB
Recall 573 Report – 10/13/2023
RCLRPT-23E078-3875.PDF 214.485KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23E078-9607.pdf 153.417KB
ISSUED Owner Notification Letter(Part 577)
RCONL-23E078-6280.pdf 161.363KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23E078&docType=RCL
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- [Reference Number]: 07-234, K70649-01
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- [Kit Contents]: Pressure Plate, Clutch Disc, Alignment Tool, Disc Lubricant Grease, Clutch Slave Cylinder
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- ✔After-Sales Service: We offer 24 hours customer service and 1 year product service, If you are encounter product installation, product quality and other problems, please feel free to contact us.
- REPLACEMENT AUTOMATIC TRANSMISSION CLUTCH ACTUATOR - TOP quality ae8z-7c604 automatic transmission clutch actuator assembly, constructed of premium material for long lasting durability and reliability. If your transmission is jumping in-and-out of gears, shuttering, and you have a check engine light on more than likely it's this part. Order a new ford AE8Z-7C604-A clutch actuator a b asy from Yinlowa, less hassle when fixing the stuck clutch code and slow actuator code such as po902 p086.
- REPLACE PART # - AE8Z7C604A, AE8Z-7C604-A, AE8Z7C604, Replaces Ford AE8Z7C604A, Ford AE8Z-7C604-A, ford part number ae8z-7c604-a, ford ae8z-7c604-a actuater asy, ae8p 7c604 ac clutch actuator, ae8z 7c604 a, ae8z 7c604 a; Great replacement for a proper fit and easy installation, quality materials used, meets or exceeds OEM standards, 100% rigorously tested before shipping.
- FIT THE FOLLOWING VEHICLES - Clutch Actuator is compatible with Ford DSG 6 speed DPS6 6DCT250 dual clutch. Compatible with 2012 2013 2014 2015 2016 2017 Ford Focus; Compatible with 2011 2012 2013 2014 2015 2016 2017Ford Fiesta. Please check the fitments and replace part numbers before ordering, Thanks! ( NOTE: If you need the DPS6 Clutch reset tool for Ford Focus DSG 6 Speed DPS6 6DCT250 Transmission, please search B0CLXBHH98 ).
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- WHAT YOU'LL GET - 2 x AE8Z7C604A Transmission Clutch Actuators; We offer 12-Month Warranty and LIFETIME Professional Support. If this ford ae8z-7c604-a clutch actuator fails on your 11-17 Ford Fiesta or 12-17 Ford Focus with 1.6 2.0 Liter Engines, please feel free to contact us for a replacement. True hassle-free shopping experience 🙂
- 【Replacement part Number】6DCT250 DPS6
- 【Compatible with】Dual Clutch Transmission fit for 2011-2017 Ford Fiesta 1.0L/1.6L,Fit for 2012-2017 Ford Focus 1.0L/2.0L/2.3L/BATTERY EV
- 【High Quality Material】Material is heavy duty steel, high hardness and strong, surface is treated with antirust.
- 【Role of Dual Clutch Transmission】1. To enable gradual engagement between the engine and the transmission, thus ensuring a smooth start of the car; 2. Temporarily cut off the connection between the engine and the transmission, so as to facilitate gear shifting and reduce the impact of gear shifting; 3. When the car emergency braking can play a role in separation, to prevent the transmission and other transmission system overload, thus playing a certain role in protection.
- 【EASY INSTALLATION】Professional installation is recommended, use the DPS6-DCT Dual Clutch Transmission Reinstall Reset Tool to remove the old Dual Clutch Transmission and install it as a direct replacement for the original, you can also install it by watching the YOUTUBE video!
- [Vehicle Fitment]: Compatible with Ford Mustang 2005-2010 V6 4.0L
- [Reference Number]: 07-202, 07-193, 07-189, 07202, 07193, 07189, FMK1010, FMK1028FW, 52542010, K70429-01, 07808FW
- [Specifications]: ①Clutch Diameter: 11-9/16 inch; ②Clutch Disc Diameter: 9.45 inch; ③Clutch Disc Spline Quantity: 10; ④Input Shaft Diameter: 1.07 inch; ⑤Number of clutch disc springs: 4
- [Kit Contents]: Pressure Plate, Clutch Disc, Pilot Bearing, Alignment Tool, Disc Lubricant Grease, Clutch Slave Cylinder
- [Customer Support]: 1 Year Unlimited-mileage Quality Guarantee; Being sturdy and brand-new, this clutch kit is the ideal replacement. Please get in touch with us at any time if the product has any quality issues, such as damage or isn't appropriate for your automobile.
- Fit for:for Ford Explorer 1995 (5MT, 4.0L V6 - Gas); for Ford Explorer 1996-1997 (5MT, 4.0L V6 - Gas, 5.0L V8 - Gas); for Ford for Ranger 1995-1997 (5MT, 2.3L L4 - Gas, 3.0L V6 - Gas, 4.0L V6 - Gas)
- OE Number: F57Z-7A543-A
- Good Replacement: to replace your clutch master cylinder If it is old or broken and incapacity to work properly.
- Easy Installation: Please refer to the relevant video to directly replace or find a professional to replace.
- Package Includes: 1 set Clutch Master Cylinder Assembly
- [Vehicle Fitment]: Compatible with Ford F-150 1992-1996, Bronco 1992-1996, Compatible with F-250/F-350 1992-1997, Lobo 1997
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- [Directly Fit]: This brake clutch pedal assembly is made to the original equipment dimensions for dependable fit and performance
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- Offer you our brand new products is our goal for always,so you don't have to worry about scond hand
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- For 2005-2014 Mustang Billet Aluminum Clutch Master Cylinder Rod Repair Mod Fix For 2005-2014 Mustang V6, GT, Cobra For 2005-2014 Ford Mustang models equipped with the 5 speed & 6 speed manual transmission.
- Offer you our brand new products is our goal for always,so you don't have to worry about scond hand
- We take the most proper material with High Quality Aluminum 304 to make sure the long life of item as well as your riding experience
- Different Color Choices with Black/Silver/Red/Blue can meet your needs is our hope
- This cutch rod mod eliminates problems which are wearing down and/or cracking and breaking, allowing for excessive play between the pushrod and even extreme cases the factory clutch rod end breaks completely leaving you stranded on the side of the road.
- For 2005-2014 Mustang Billet Aluminum Clutch Master Cylinder Rod Repair Mod Fix For 2005-2014 Mustang V6, GT, Cobra For 2005-2014 Ford Mustang models equipped with the 5 speed & 6 speed manual transmission.
Last update on 2024-06-21 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
P a g e | 1 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: ORDERDESK@PLATINUMDRIVELINE.COM WEB: WWW.PLATINUMDRIVELINE.COM Product Safety Recall Due to quality concerns recently brought to our attention, Platinum Driveline is issuing a recall to the ensure safety of our customers. The concern is that the pressure plates listed below may have been manufactured using incorrect materials. These parts require ductile metal, but a grey-iron material may have been used by our vendor. There is a serious possibility that the covers may fail under some conditions. Platinum Driveline takes product quality concerns extremely seriously, so although the issue may not be present in all units, we will be recalling all items listed below sold from: 01/17/2023 to 09/27/2023. Affected Items: • 361986 Kits that may contain Affected Items • 07-181 (featuring build reference numbers listed below) o 12450 o 12657 o 13514 We acknowledge the financial implications of conducting a product recall. We are conducting a thorough investigation in accordance with our ISO Quality Management System to implement improvements to our product approval procedures and ensure that all newly sourced products exceed industry standards. Thank you for your continued support. For any questions, please contact us via email or by phone as listed below.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-078 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Platinum Driveline, Inc. Submission Date : OCT 10, 2023 NHTSA Recall No. : 23E-078 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Platinum Driveline, Inc. Address : 116 Workman Ct Eureka MO 63025 Company phone : 3146789310 Population : Number of potentially involved : 167 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Platinum Driveline USA Model : Mustang Part No. : 361986 Size : 11” outer diameter plate Function : NR Descriptive Information : New supplier tooled clutch cover based on OE sample sent by Platinum Driveline. Units received by vendor 01/17/2023. Customer reported concern on 10/05/2023. Concern was inspected and vendor was notified of error. After vendor testing it was detirmined that the OE sample supplied was ductile iron, whereas the replacement supplied by the vendor was HT250 Gray iron. Manufacturing has been halted on this item until solution is found, rendering the affected sales between 01/17/2023 and 10/05/2023 Production Dates : JAN 17, 2023 – JAN 17, 2023 Description of Defect : Description of the Defect : Product made with material that was not ductile as provided in the OEM unit. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Product failure can potentially cause injury or death, due to shrapnel from exploded cover/bellhousing Description of the Cause : The component 361986 provided since the date of 01/17/2023, features a casting made out of HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron Identification of Any Warning that can Occur : N/A Part 573 Safety Recall Report 23E-078 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Clutch Cover Component Description : 11” outer diameter pressure plate Component Part Number : 361986 Supplier Identification : Component Manufacturer Name : Taizhou Victor Clutch Co, Ltd Address : Meicun Village, Haiyou Street Sanmen County Taizhou Foreign States 317101 Country : China Chronology : 01/17/2023 – New vendor product received 10/05/2023 – Customer reported concern with failed clutch (3rd occurrence, first report) 10/05/2023 – Testing data for material inspection of currently source unit requested from vendor 10/06/2023 – Testing data supplied found vendor manufactured with incorrect material 10/06/2023 – Customer Messages composed with supplemental recall notification form 10/09/2023 – Customer Recall notification sent out to all customers who purchased defective units. 10/10/2023 – PDL filed recall with NHTSA Description of Remedy : Description of Remedy Program : A notification is to be supplied to all customers that received the incorrectly manufactured product. Warranties will be issued to all affected claimants by the way of an internal credit memo, to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value of the product at the time of the original sale, this excludes aadditional costs claimed for labor, and product replacement. How Remedy Component Differs Vendor is producing this unit now with ductile iron. Samples will be sent Part 573 Safety Recall Report 23E-078 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : to Platinum Driveline, Inc. to test and verify this material once completed. In comparison to the failed unit using HT250 Gray iron, Ductile iron has better elasticity properties that will prevent breakage and ensure that the molecular structure will return to it set position after undergoing high RPM conditions Identify How/When Recall Condition was Corrected in Production : Material change in action, remedy TBD based on vendor sample approval Recall Schedule : Description of Recall Schedule : Started sending notifications 10/06/2023, follow up scheduled after one week of no response. Planned Dealer Notification Date : OCT 10, 2023 – NOV 10, 2023 Planned Owner Notification Date : OCT 10, 2023 – NOV 10, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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P a g e | 1 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: INFO@PLATINUMDRIVELINE.COM WEB: WWW.PLATINUMDRIVELINE.COM IMPORTANT SAFETY RECALL This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Platinum Driveline, Inc. has decided that a defect which relates to motor vehicle safety exists in clutch cover assembly 361986. Although the issue may not be present in all units sold, we will be recalling all of the below listed items sold to our customers between the dates of 01/17/2023 to 10/05/2023. The clutch cover, also called the Pressure Plate Cover Assembly (PPCA), is a key component of a vehicle’s clutch system. The role of the cover assembly is to engage & disengage the drive plate while providing sufficient clamping force and maintaining proper pedal effort for driver comfort. The component 361986 provided since the date of 01/17/2023, features a casting made from HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron. This application must have a ductile iron pressure plate. Gray iron pressure plates are subject to bursting at elevated RPMs. During the time of failure, the clutch cover shatters and can potentially break past the bellhousing. This issue, if not addressed, can lead to serious injury or even death to the end user. Affected Items: • 361986 • 07-181 (featuring build reference numbers listed below) o 12450 o 12657 o 13514 Warranties of Platinum Driveline’s direct customers will be issued to all claimants by way of an internal credit memo to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos, if approved. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value at the time of the original sale, this excludes additional costs claimed for labor and product replacement. If the recalled product was not purchased directly through Platinum Driveline, Inc., but through a 3rd party entity, returns and claims must be processed through the 3rd party entity where the product was purchased. Labor claims that are applied for based on this product error will be submitted to Platinum Driveline, Inc. by the 3rd party entity for approval. Documentation of all claimed values must be provided to obtain approval. The return value for the product will be based on the original 3rd party entity’s criteria. Customers may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if the owner believes that the manufacturer has failed or is unable to remedy the defect without charge within a reasonable timeframe
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23E-078 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Platinum Driveline, Inc. Submission Date : OCT 13, 2023 NHTSA Recall No. : 23E-078 Manufacturer Recall No. : NR Manufacturer Information : Manufacturer Name : Platinum Driveline, Inc. Address : 116 Workman Ct Eureka MO 63025 Company phone : 3146789310 Population : Number of potentially involved : 167 Estimated percentage with defect : 100 % Equipment Information : Brand / Trade 1 : Platinum Driveline USA Model : Mustang Part No. : 361986 Size : 11” outer diameter plate Function : NR Descriptive Information : New supplier tooled clutch cover based on OE sample sent by Platinum Driveline. Units received by vendor 01/17/2023. Customer reported concern on 10/05/2023. Concern was inspected and vendor was notified of error. After vendor testing it was detirmined that the OE sample supplied was ductile iron, whereas the replacement supplied by the vendor was HT250 Gray iron. Manufacturing has been halted on this item until solution is found, rendering the affected sales between 01/17/2023 and 10/05/2023 Production Dates : JAN 17, 2023 – JAN 17, 2023 Description of Defect : Description of the Defect : Product made with material that was not ductile as provided in the OEM unit. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Product failure can potentially cause injury or death, due to shrapnel from exploded cover/bellhousing Description of the Cause : The component 361986 provided since the date of 01/17/2023, features a casting made out of HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron Identification of Any Warning that can Occur : N/A Part 573 Safety Recall Report 23E-078 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name : Clutch Cover Component Description : 11” outer diameter pressure plate Component Part Number : 361986 Supplier Identification : Component Manufacturer Name : Taizhou Victor Clutch Co, Ltd Address : Meicun Village, Haiyou Street Sanmen County Taizhou Foreign States 317101 Country : China Chronology : 01/17/2023 – New vendor product received 10/05/2023 – Customer reported concern with failed clutch (3rd occurrence, first report) 10/05/2023 – Testing data for material inspection of currently source unit requested from vendor 10/06/2023 – Testing data supplied found vendor manufactured with incorrect material 10/06/2023 – Customer Messages composed with supplemental recall notification form 10/09/2023 – Customer Recall notification sent out to all customers who purchased defective units. 10/10/2023 – PDL filed recall with NHTSA Description of Remedy : Description of Remedy Program : A notification is to be supplied to all customers that received the incorrectly manufactured product. Warranties will be issued to all affected claimants by the way of an internal credit memo, to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value of the product at the time of the original sale, this excludes aadditional costs claimed for labor, and product replacement. How Remedy Component Differs Vendor is producing this unit now with ductile iron. Samples will be sent Part 573 Safety Recall Report 23E-078 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 from Recalled Component : to Platinum Driveline, Inc. to test and verify this material once completed. In comparison to the failed unit using HT250 Gray iron, Ductile iron has better elasticity properties that will prevent breakage and ensure that the molecular structure will return to it set position after undergoing high RPM conditions Identify How/When Recall Condition was Corrected in Production : Material change in action, remedy TBD based on vendor sample approval Recall Schedule : Description of Recall Schedule : Started sending notifications 10/06/2023, follow up scheduled after one week of no response. Planned Dealer Notification Date : OCT 20, 2023 – NOV 20, 2023 Planned Owner Notification Date : NOV 01, 2023 – DEC 13, 2023 Purchaser Information : The following manufacturers purchased this defective/noncompliant equipment for possible use or installation in new motor vehicles or new items of motor vehicle equipment: Name : NR Address : NR NR Country : NR Company Phone : NR * NR – Not Reported
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P a g e | 1 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: INFO@PLATINUMDRIVELINE.COM WEB: WWW.PLATINUMDRIVELINE.COM IMPORTANT SAFETY RECALL This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Platinum Driveline, Inc. has decided that a defect which relates to motor vehicle safety exists in clutch cover assembly 361986. Although the issue may not be present in all units sold, we will be recalling all of the below listed items sold to our customers between the dates of 01/17/2023 to 10/05/2023. The clutch cover, also called the Pressure Plate Cover Assembly (PPCA), is a key component of a vehicle’s clutch system. The role of the cover assembly is to engage & disengage the drive plate while providing sufficient clamping force and maintaining proper pedal effort for driver comfort. The component 361986 provided since the date of 01/17/2023, features a casting made from HT-250 Gray iron. The original equipment required for these vehicle applications uses ductile iron. This application must have a ductile iron pressure plate. Gray iron pressure plates are subject to bursting at elevated RPMs. During the time of failure, the clutch cover shatters and can potentially break past the bellhousing. This issue, if not addressed, can lead to serious injury or even death to the end user. Affected Items: • 361986 • 07-181 (featuring build reference numbers listed below) o 12450 o 12657 o 13514 P a g e | 2 Recall 116 WORKMAN CT EUREKA, MISSOURI 63025 PHONE: 314-678-9310 EMAIL: INFO@PLATINUMDRIVELINE.COM WEB: WWW.PLATINUMDRIVELINE.COM Warranties of Platinum Driveline’s direct customers will be issued to all claimants by way of an internal credit memo to be applied to future sales. Labor claims that are applied for based on this product error, will be reviewed and applied in the same manner by way of internal credit memos, if approved. Documentation of all claimed values must be provided to obtain credit value. The claim for the product will reflect the value at the time of the original sale, this excludes additional costs claimed for labor and product replacement. If the recalled product was not purchased directly through Platinum Driveline, Inc., but through a 3rd party entity, a replacement clutch kit (clutch cover and clutch disc) will be furnished to repair the vehicle once replacement pieces are available. If a labor claim is requested, it will be reviewed and processed by Platinum Driveline, Inc. To receive this replacement item, and or labor claim, a submission must be made to Platinum Driveline, Inc. via email to Orderdesk@platinumdriveline.com. This submission must contain the following details to be processed and received. 1. Email subject line stating “NHTSA Recall ID: 23E078 Submission – (Include Customer Name)” 2. Name, address, and phone number of vehicle owner. 3. Vehicle Year, Make, Model, and Engine. 4. Vehicle Milage. 5. Name of company from which the product was purchased. 6. Proof of purchase including order date and order number (Copy of Invoice). In the case that a labor charge is being requested. 7. Repair shop name, phone number, and address. 8. Shop invoice showing labor charges being requested. 9. Any additional receipts or documentation regarding the labor charge. Including, but not limited to images and or other documentation of unit failure or failure of additional items where the recalled unit is at fault. Additional details may be requested if the documentation supplied is not sufficient to process the claim. Labor Claim Forms can be supplied by Platinum Driveline, by request, to ensure all information requirements are met. Customers may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; call the toll-free Vehicle Safety Hotline at 1–888–327–4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov, if the owner believes that the manufacturer has failed or is unable to remedy the defect without charge within a reasonable timeframe
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SEOCONTENT-END