23B10 – Front and Rear Engine Undershields Replacement – 2023 Ford Bronco

NHTSA ID Number: 10240416

Manufacturer Communication Number: 23B10

Summary

Certain 2023 Model Year Bronco Vehicles Front and Rear Engine Under shields Replacement

 


July 24, 2023

Customer Satisfaction Program 23B10
Certain 2023 Model Year Bronco Vehicles
Front and Rear Engine Undershields Replacement

 

PROGRAM TERMS 

This program will be in effect through July 31, 2024. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Bronco 2023 Michigan June 22, 2022 through January 10, 2023

US population of affected vehicles: 1,749. Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

The affected vehicles were manufactured with front and rear engine undershields made of plastic instead of steel. The Monroney label for the vehicles references the front and rear engine undershields as front steel bash plates. Plastic front and rear engine undershields may not provide the same level of protection to underbody components as steel front and rear engine undershields during off-road usage.

 

SERVICE ACTION

Dealers are to replace the plastic front and rear engine undershields with steel front and rear engine undershields. This service must be performed on all affected vehicles at no charge to the vehicle owner.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of July 31, 2023. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

  • All repairs in this program have the following assessment level:

– Enhanced Mobile Service

 

MOBILE REPAIR RECOMMENDATIONS

  • Confirm with the customer a mobile repair is feasible.
  • Check OASIS before going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.
  • Transportation – due to the simplicity of this repair, a specialty vehicle is not required.

 

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

  • Printed Technical Instructions
  • Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.
  • Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.

 

MOBILE REPAIR QUESTIONS AND ASSISTANCE

  • For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.
  • Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

BRANDED / SALVAGED TITLE VEHICLES

Affected branded / salvaged title vehicles are eligible for this service action.

 

PICK-UP AND DELIVERY- Participating Dealers

Dealers participating in the Remote Experience Program:

  • Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details.

 

PARTS REQUIREMENTS

Part Number  Description Order Quantity
MB3Z-5D032-B KIT-SKID PLATE, METAL 1
MB3Z-5B018-A PLT FR FRT C/M 1

 


CERTAIN 2023 MODEL YEAR BRONCO VEHICLES — FRONT AND REAR UNDERSHIELDS REPLACEMENT

 

SERVICE PROCEDURE

1. Replace the engine front undershield and engine rear undershield. Follow the Workshop Manual procedures in Section 501-02.

IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.

 


Mobile Service Repair Assessment

Assessment levels have been identified to help determine the ease of performing eligible mobile service repairs for a Field Service Action (FSA) outside of the dealership service facility.

 

Dealer Bulletin

Within Attachment I of the dealer bulletin a mobile service repair assessment level(s) will be provided. These assessment levels have been determined using the amount of time, equipment and labor identified to perform the intended service action.

 

Assessment Levels

  • Mobile Reprogramming
  • Light Mobile Service
  • Enhanced Mobile Service
  • Advanced Mobile Service
  • Wheel and Tire Mobile Service
  • Not a Mobile Service Repair

 

Description of each level that is used to determine the overall assessment.

– Mobile Reprogramming

  • Module Programming or similar type services
  • Minimum tools maybe required other than an IDS/FDRS setup
  • FDRS programming that requires internet connection (wi-fi or mobile hotspot)
  • Make sure vehicle has a charge port to ensure battery voltage is maintained during flashing of the module(s)
  • Repairs not greater than 1 hour in length (including time to wait for programming) Note: The location will need a charging station or wall box to maintain the 12-volt battery.

 

– Light Mobile Service

  • Interior repair procedures that do not require seat, dash, or headliner removal
  • Under hood repairs that do not require large component removal
  • Exterior repairs that do not require large component/panel removal
  • Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 

– Enhanced Mobile Service

  • A two-person process is required anytime a procedure requires work under the vehicle
  • Brake Inspection and Brake Repair/Replacement
  • Limited Suspension Component replacement (no alignment)
  • Under Vehicle access for limited repairs (no large component removal)
  • Vehicle Check Up – VCU
  • Pre-Delivery Inspection – PDI
  • Used Car Inspection/Presale Inspection
  • May require floor jack, jack stands, and impact tools Note: Wheel lock may be required.

 

– Advanced Mobile Service

  • Fluid Exchange/Oil Change
  • Light Repairs
  • Brake Hydraulic Repairs

 

Wheel and Tire Mobile Service

Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire Changer required.

 

– Not a Mobile Service Repair

  • Large component removal
  • BEV Battery Replacement
  • Requires a vehicle hoist – to complete the repair (more than inspection)
  • Required vehicle alignment
  • Requires significant vehicle disassembly
  • Repairs greater than 2-3 hours
  • Any repairs that require M-Time
  • Includes a service procedure where the vehicle owner may be distressed about the state of their vehicle

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD BRONCO 2023

 


1 Associated Document

Manufacturer Communications

July 24, 2023
Customer Satisfaction Program 23B10

https://www.nhtsa.gov/recalls?nhtsaId=10240416

MC-10240416-0001.pdf 268.276KB

MC-10240416-0001

 


 

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Last update on 2023-12-03 / Affiliate links / Images from Amazon Product Advertising API

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