“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10218897
Manufacturer Communication Number: 22B26
Summary
Certain 2022 Model Year Super Duty-eRCB Unit with Motor Controls Disabled In some of the affected vehicles, the Electronic Recirculating Ball (eRCB) software may be outdated.
Outdated eRCB software may result in increased steering effort at low speeds, the Lane Departure Warning System will fail to vibrate the steering wheel and there will be no cluster warnings or messages. Trailer Backup Assist will be non-functional and a message to “Stop Now” will always be displayed during attempted operation.
August 29, 2022
Customer Satisfaction Program 22B26
Certain 2022 Model Year Super Duty
eRCB Unit with Motor Controls Disabled
PROGRAM TERMS
This program will be in effect through September 30, 2023. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Super Duty | 2022 | Kentucky Truck | June 9, 2022 through June 17, 2022 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the Electronic Recirculating Ball (eRCB) software may be outdated.
Outdated eRCB software may result in increased steering effort at low speeds, the Lane Departure Warning System will fail to vibrate the steering wheel and there will be no cluster warnings or messages. Trailer Backup Assist will be non-functional and a message to “Stop Now” will always be displayed during attempted operation.
SERVICE ACTION
Dealers are to update software. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of September 12, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
CERTAIN 2022 MODEL YEAR F-SERIES SUPER DUTY VEHICLES — ERCB UNIT MOTOR CONTROLS DISABLED
SERVICE PROCEDURE
Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC.
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.
3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.
NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PSCM. See Figure 1.
6. From the list on the RH side of the screen, select PSCM – Reset the Power Steering Control Module (PSCM). See Figure 2.
7. Click RUN. Follow all on-screen instructions carefully.
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
- Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
FORD | F-250 SD | 2022 |
FORD | F-350 SD | 2022 |
FORD | F-450 SD | 2022 |
FORD | F-550 SD | 2022 |
1 Associated Document
Manufacturer Communications
August 29, 2022
Customer Satisfaction Program 22B26
https://www.nhtsa.gov/recalls?nhtsaId=10218897
MC-10218897-0001.pdf 804.857KB
NHTSA ID Number: 10222463
Manufacturer Communication Number: 22B26
Summary
Certain 2022 Model Year Super Duty eRCB Unit with Motor Controls Disabled
In some of the affected vehicles, the Electronic Recirculating Ball (eRCB) software may be outdated. Outdated eRCB software may result in increased steering effort at low speeds, the Lane Departure Warning System will fail to vibrate the steering wheel and there will be no cluster warnings or messages. Trailer Backup Assist will be non-functional and a message to “Stop Now” will always be displayed during attempted operation.
Submitting Owner Letter
1 Associated Document
Manufacturer Communications
September 2022
Customer Satisfaction Program 22B26
Owner Letter
https://www.nhtsa.gov/recalls?nhtsaId=10222463
MC-10222463-0001.pdf 173.159KB
Reprogramming
Service Information & Reprogramming
Module Reprogramming
Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
IDS/FDRS | VCM, VCM II, VCMM | X | X | X | X |
FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
CarDAQ-Plus 3 All Makes J2534 Reprogramming Tool | |
CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool | |
CarDAQ-Plus | |
CarDAQ-M | |
VSI J2534 ECU Reprogrammer | |
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- 【As a multi-protocol Pass-Thru vehicle interface】MaxiFlash Elite is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device. Specially designed to provide users with convenient PC communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, MaxiFlash Elite offers the most significant features desired by OEM customers: reliability, fast performance and flexibility.
- 【MaxiFlash Elite is an accessory tool for MK908P, MS908S Pro】Autel MaxiSys Elite to program ECUs on specific for BMW and for Benz vehicles, in case you lost the J-2534 programmer. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your tablet MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. The functions are NOT universally compatible. Please send VIN number to 🚘jmxd2022@outlook.com📧🚘 to check compatibility before your order. If need any supports, Please contact us.
- 【Wireless with advanced networking functions】Built-In Wireless with advanced networking functions and data storage. Fast performance ensures reprogramming even the newest controllers & Internet upgradable and updatable. Autel MaxiFlash Elite is compatiable with MaxiSYS MS908S, MaxiSYS MS908S Pro , MaxiSYS MS908CV, MaxiCOM MK908, MaxiCOM MK908 Pro, MaxiSYS Elite, MaxiSYS Elite II and Personal Computer
- 【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 【Supports simultaneous communication Definition in J2534-1】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed.Rugged aluminum case with non-slip rubber end caps, capable of withstanding harsh environment.
- 🔥【The King of Cost-Effectiveness From Autel】Fully upgraded from Autel MaxiSys EliteII /MS908S Pro/MK908P, Autel Scanner launched 2023 Newest 🅰🆄🆃🅴🅻 MaxiSys Elite II pro. 👉2 Years Free Update, ECU Programming&Coding, 38+ Service, Bidirectional Control, etc. Auto scanning 2.0 with all hardware parameters upgrade, provide total 8 (5+3)x diagnostic speed ✅CAN FD/ DOIP protocols support GM MY2020+ models, BMW E/F/G, Jaguar, Land Rover makes (Elite II can’t).
- 🔥【OE-LEVEL J2534 ECU PROGRAMMING & CODING】Enhance your diagnostics with the Elite II Pro J2534 Reprogramming scanner. This cutting-edge auto scanner supports : 1) program the new adaptive data to the on-board modules 2) replace the existing software/firmware in the ECUs 3) match the component control modules after repair or replacement 4) flash the hidden functions and 5) enhance the vehicle features. Experience 5X faster communication with SAE J2534-1 & -2 compliant programming interface.
- 🔥【38+ Maintenance Functions & High-End Functions】Autel scan tool Elite II Pro shares the same functional and deep service functions with other high-end scanners such as MaxiSys MS909/MS919/Ultra. 38+ special functions such as EPB/SAS/BMS/Oil/ABS/TPMS/Throttle/Injector/Suspension, etc., fix almost all “check engine” light issues. Bi-directional control, guided function, component matching, and scan VIN/license, together offer you effective and convenient diagnostic experiences.
- 🥇【DOIP& CAN FD Protocol, Top Hardware 5X Lightning Speed】Exclusive J2534 brings same DoIP & CAN FD protocol as Ultra/ MS919: CAN FD for GM MY2020+ Models; DOIP for BMW E/F/G Chassis, Jaguar, Land Rover makes. The improved hardware makes ELITE II PRO run more smoothly, even faster than MS919. It’s build with 8-Core CPU, Android 10.0 OS, 9.7’’ 1536*2048 touchscreen, 4GB&128GB, 11,000mAh battery, 2.4&5GHz dual-band WIFI, surpass Elite II/ Elite/ MS908S Pro II/ MK908 Pro II.
- 🔥【Free MV108 Assist Repairs】The MV108 digital inspection camera is designed to work with the MaxiSys series and PC, turning your MaxiSys scanner into a video inspection scope, allowing you to examine difficult-to-reach areas normally hidden from sight. It is capable of recording digital still images and videos, which offers you an economical solution to inspect machinery, facilities, and infrastructure quickly. One programmer tool Elite II Pro and one Videoscope MV108 make a perfect match.
- 🌐【Works with Autel MK908, MS908(S/Pro), MK908P, MaxiSys Elite】Autel J2534 work with these tools to program ECUs on specific BMW/ BENZ for specific functions. ★★NOTE: J2534 CANNOT directly work with these single devices. After you received the J2534, you HAVE TO send us both the S/N(12 digits) of your scanner MS908S(etc.) and J2534. So, technically, Autel engineers can help you bind J2534 with your devices. If need any supports, contact us via: 🚘auteldirect @ outlook. com🚘.
- 🌐【SAE J2534-1 & J2534-2 Standards】Autel MaxiFlash Elite J2534 is a fully compliant SAE J2534-1 & SAE J2534-2 (March 2006) device, which performs standard PassThru J2534 functionality: Compatible with for Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. Autel MaxiFlash J2534 is also specially designed to provide users with P-C communication and ECU reprogramming capabilities on any modern vehicle diagnostic bus, reliability and flexibility.
- 🌐【High-speed Transmission Speed】Autel MaxiFlash Elite Reprogramming Device J2534 supports simultaneous communication definition in J2534-1, running 3 protocols at the same time, which greatly improves reprogramming and diagnostic speed. Embedded with the ARM9 Dual-core processor (clocked up to 500MHz), which further boosts the communicating speed to save more times and win more business.
- 🌐【Multiple Devices Connected with PC】Autel MaxiFlash Elite J2534 also supports multiple device connections to the PC, which can operate diagnostic and reprogramming functions on more than one vehicle at the same time. Autel MaxiFlash Elite J2534 built-in wireless and data storage, which can update via Internet. It also ensures quickly reprogramming even the newest controllers.
- 🌐【Extensive Compatibility】Autel MaxiFlash J2534 is compatible with Toyota Techstream, Volvo VIDA, Honda HDS, Jaguar-Land Rover IDS and BMW 3G for OEM diagnostics. To check compatibility, please contact 🚘auteldirect @ outlook . com🚘 directly for satisfaction-guaranteed support!
- Stay up-to-date with thelatest firmware and support of the SM2Pro J2534VCI ECUs programmer, ensuring reliable perform and optimalresults.
- The SM2Pro J2534VCI ECUs programmer is a trustedtool for professional technicians, offering comprehensive functionality and easy integration into your workflows.
- The SM2Pro J2534VCI ECUs programmer offersadvanced functionality for efficient and precise ECUs programming.
- With its 67IN1 without dongle & OBDcompatibility, the SM2Pro J2534VCI ECUs programmer provides a versatilesolution for read and write operations.
- Experienceseamless ECUs programming with the SM2Pro J2534VCI, designed to streamlines the read and write processes for enhanced efficiency.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, & VW/Audi.
- Supports Current & Earlier Vehicles: Enables diagnostics, programming and other “dealer” functions through OEM applications
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
Last update on 2024-04-17 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
August 29, 2022
Customer Satisfaction Program 22B26
© Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division August 29, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 22B26 Certain 2022 Model Year Super Duty eRCB Unit with Motor Controls Disabled PROGRAM TERMS This program will be in effect through September 30, 2023. There is no mileage limit for this program. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Super Duty 2022 Kentucky Truck June 9, 2022 through June 17, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS PROGRAM In some of the affected vehicles, the Electronic Recirculating Ball (eRCB) software may be outdated. Outdated eRCB software may result in increased steering effort at low speeds, the Lane Departure Warning System will fail to vibrate the steering wheel and there will be no cluster warnings or messages. Trailer Backup Assist will be non-functional and a message to “Stop Now” will always be displayed during attempted operation. SERVICE ACTION Dealers are to update software. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of September 12, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter © Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson © Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 Customer Satisfaction Program 22B26 Certain 2022 Model Year Super Duty eRCB Unit with Motor Controls Disabled OASIS ACTIVATION OASIS will be activated on August 29, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 29, 2022. Owner names and addresses will be available by September 23, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for repairs. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this service action. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. © Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 Customer Satisfaction Program 22B26 Certain 2022 Model Year Super Duty eRCB Unit with Motor Controls Disabled ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims: ▪ Claim type 31: Field Service Action. The FSA number 22B26 is the sub code. ▪ Customer Concern Code (CCC): H50 ▪ Condition Code (CC): X9 ▪ Causal Part Number: 3G568 ▪ Part Quantity: 0 o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. © Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 Customer Satisfaction Program 22B26 Certain 2022 Model Year Super Duty eRCB Unit with Motor Controls Disabled LABOR ALLOWANCES Description Labor Operation Labor Time PSCM Reset 22B26B 0.3 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 3 CUSTOMER SATISFACTION PROGRAM 22B26 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 CERTAIN 2022 MODEL YEAR F-SERIES SUPER DUTY VEHICLES — ERCB UNIT MOTOR CONTROLS DISABLED SERVICE PROCEDURE Module Programming NOTE: Program appropriate vehicle modules before performing diagnostics and clear all DTC’s after programming. For DTC’s generated after programming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the VCM is properly connected to the DLC. 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click ‘Read VIN from Vehicle’ or manually enter the VIN. NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green. 4. Select Toolbox tab. ATTACHMENT III PAGE 2 OF 3 CUSTOMER SATISFACTION PROGRAM 22B26 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 6. From the list on the RH side of the screen, select PSCM – Reset the Power Steering Control Module (PSCM). See Figure 2. 7. Click RUN. Follow all on-screen instructions carefully. 8. From the list on the RH side of the screen, select Self-Test and click RUN. 9. Click the Run Selected Tests button in the lower right. 10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 11. Disconnect the battery charger from the 12V battery once the programming has completed. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22435A FIGURE 1 5. From the list on the LH side of the screen, select the PSCM. See Figure 1. STUD FOR MISSING NUT STUD FOR MISSING NUT 22435B FIGURE 2 ATTACHMENT III PAGE 3 OF 3 CUSTOMER SATISFACTION PROGRAM 22B26 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 08/2022 Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. © Copyright 2022 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 September 2022 Customer Satisfaction Program 22B26 Mr. John Sample 123 Main Street Anywhere, USA 12345 Your Vehicle Identification Number (VIN): 12345678901234567 At Ford Motor Company, we are committed not only to building high quality, dependable products, but also to building a community of happy, satisfied customers. To demonstrate that commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above. Why are you receiving this notice? On your vehicle, the Electronic Recirculating Ball (eRCB) software may be outdated. What is the effect? Outdated eRCB software may result in increased steering effort at low speeds, no Lane Departure steering wheel vibration or cluster warnings or messages. The Trailer Backup Assist will be non-functional and a message to “Stop now” will be displayed during operation. What will Ford and your dealer do? In the interest of customer satisfaction, Ford Motor Company has authorized your dealer to update software free of charge (parts and labor) under the terms of this program. This Customer Satisfaction Program will be in effect until September 30, 2023, regardless of mileage. Coverage is automatically transferred to subsequent owners. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay to schedule a service appointment for Customer Satisfaction Program 22B26. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action © Copyright 2022 Ford Motor Company What should you do? (Continued) performed on a timely basis. Therefore, please have this service action performed as soon as possible. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company Ford Motor Company Ford, División de Servicio al Cliente P. O. Box 1904 Dearborn, Michigan 48121 Septiembre 2022 Programa de satisfacción del cliente 22B26 Sr. Juan Pérez Calle Principal 123 Ciudad, EE. UU. 12345 Número de identificación del vehículo (VIN): 12345678901234567 El compromiso de Ford Motor Company no es solo fabricar productos confiables y de alta calidad, sino también lograr la plena satisfacción del cliente. Para demostrar este compromiso, le ofrecemos el Programa de satisfacción del cliente sin costo alguno para su vehículo con el VIN que aparece más arriba. ¿Por qué usted recibe este aviso? El software de la bola de recirculación electrónica (eRCB) de su vehículo podría estar desactualizado. ¿Cuál es el efecto? Si el software de eRCB está desactualizado, podría tener como resultado un esfuerzo mayor de la dirección a baja velocidad, ausencia de vibración en el volante de dirección con la salida del carril o alertas o mensajes en el tablero. Trailer Backup Assist no estará funcional y el mensaje “Deténgase ahora” aparecerá durante la operación. ¿Qué medidas adoptarán Ford y su distribuidor? Para satisfacer a nuestros clientes, Ford Motor Company ha autorizado a su distribuidor a actualizar el software sin costo alguno (piezas y mano de obra) conforme a los términos de este programa. Este Programa de satisfacción del cliente tendrá vigencia hasta el 30 de septiembre de 2023, independientemente del millaje. La cobertura se transfiere automáticamente a los siguientes propietarios. ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame a su distribuidor lo antes posible para que programe una cita de servicio para realizar el Programa de satisfacción del cliente 22B26. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. © Copyright 2022 Ford Motor Company ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta acción de servicio en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la acción de servicio de manera oportuna. Por lo tanto, le solicitamos que realice esta acción de servicio lo antes posible. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Este aviso lo recibió porque en nuestros archivos, basados principalmente en datos de registro y propiedad de los EE. UU., aparece usted como el propietario actual. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el gerente de servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
SEOCONTENT-END