Family Entertainment System Technical Support - 2022-2023 Ford Expedition & Lincoln Navigator

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NHTSA ID Number: 10235322

Manufacturer Communication Number: SSM 51583

Summary

Some 2022-2023 Expedition/Navigator vehicles equipped with a family entertainment system may experience system concerns. For assistance, contact the VOXX Customer Service Dept. at 1-866-869-7888. If possible, record the device serial number by selecting the gear icon from the home screen, then Settings, scroll to Device and Software, select About, then Your TV and the serial number will be shown on the right-hand side. If the unit will not power up, the serial number is on the label on the back of the monitor. It is also beneficial to know the date the issue occurred, how long the monitors were on prior to the issue, what was being done (streaming video, high-definition multimedia interface (HDMI), what apps) and if the fundamental operating system (FOS) version was recently updated. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.

4 Affected Products

Vehicles

1 Associated Document

Manufacturer Communications

SSM 51583
2022-2023
Expedition (U553) (B8)
2022-2023
Navigator (U554) (B9)
2022-2023 Expedition/Navigator – Family Entertainment System Technical Support

https://www.nhtsa.gov/recalls?nhtsaId=10235322

MC-10235322-0001.pdf 9.037KB

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NHTSA ID Number: 10220326

Manufacturer Communication Number: SSM 51085

Summary

Some 2022 Expedition/Navigator vehicles equipped with a family entertainment system may experience system concerns. For assistance, contact the VOXX Customer Service Dept. at 1-866-869-7888. If possible, record the device serial number by selecting the gear icon from the home screen, then Settings, scroll to Device and Software, select About, then Your TV and the serial number will be shown on the right-hand side. If the unit will not power up, the serial number is on the label on the back of the monitor. It may also be beneficial to know the date the issue occurred, how long the monitors were on prior to the issue, what was being done (streaming video, high-definition multimedia interface (HDMI), what apps) and if the fundamental operating system (FOS) version was recently updated. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.

1 Associated Document

Manufacturer Communications

SSM 51085
2022 Expedition/Navigator – Family Entertainment System Technical Support

https://www.nhtsa.gov/recalls?nhtsaId=10220326

MC-10220326-0001.pdf 121.171KB

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15.6 inch 4K Android.13 Car TV Headrest Monitor for Cars Back seat Rear Entertainment System, Support Phone Wireless Mirror Link Touch Screen,with WiFi/Bluetooth/HDMI/USB/Video Player (4G+64G(2*PCs))

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【 Unique Biaxial Extension Arm】 Twist the extendable arm in different angles allowing you to change the view distance, great for enjoying entertainment with family and friends; The articulating arm is easy to pull out or retract as needed, kids can also operate easily
【 Metal Crossbar for Headrest】 Out of a considerate thought, the hook's depth on both ends of the tablet car mount is deeper, the headrest mount which is made of high-quality metal also helps greatly increase the stability during driving; The anti-slip rubber pads protect the tablet from scratching and slipping, keep your device safe
【 Easy Installation & 360° Rotation】 Normally it only takes 5s to complete the installation, no tools are needed; The 360 degree rotating ball allows you to find the best view angle so kids don't have to look down the whole time, avoid neck pain, making it a great car accessory for kids
【 Devices Compatibility】The universal headrest tablet mount is suitable for 4.7 - 11" devices, such as 2024/ 2022/ 2021 iPad Pro 11, 2022 iPad 10.9/ iPad 10th Generation, iPad Air 6, iPad Pro 10.5/ 9.7, iPad Mini, Galaxy Tab S10/ S9, Kindle, Fire HD, iPhone 16 Pro Max, 15, 14, 13, 12, 11, Galaxy S25 Ultra, other smartphones and tablets; The max thickness the clip can fit is 0.67" (17mm), 4.7 - 11" refers to the diagonal length of the tablet screen, the suitable width of screen is 5.5 - 8.6"
【 Wider Headrest Compatible】 This new version can fit headrest with narrower rod distance, the adapted distance range of headrest rods is 2.8" ( 72 mm) - 5.9" ( 150 mm), which can fits SUV, Pickup truck, Sedan and more; NOTICE: can't fit the backseat without headrest rods

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14 inch 4K Android.13 Car TV Headrest Monitor for Cars Back seat Rear Entertainment System, Support Phone Wireless Mirror Link Touch Screen,with WiFi/Bluetooth/HDMI/USB/Video Player (4G+64G(2*PCs))

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【14'' HD IPS touch screen】Car headrest TV It adopts a 14'' inch large IPS touch screen. The screen resolution is 2240*1400, Smooth operation without lagging and the display is super clear and delicate.
【Compatible with more than 98% of car models】Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
【Wireless Mobile Phone interconnection】It supports iOS AirPlay and Android Miracast mobile phone screen mirroring function. In addition, the MyCar Link App can be used to Sync Screen and mutual control of the mobile phone and Car TV, which makes it easier for you to play videos for your children in the driver's seat.
【Multiple expansion ports】This tv for cars has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.

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LISEN Tablet iPad Holder for Car Mount Headrest Must Have, iPad Car Holder Back Seat Travel Accessories Long Road Trip Essentials for Kids Black

【 Compatible headrest rods is 1.6"-6.9"】Can't fit the backseat without headrest rods, like Tesla Volvo Chevrolet Tahoe, GMC Yukon, Jeep Wagoneer, Jeep Grand Wagoneer, Honda Pilot, Honda CR-V, Chevrolet Silverado, and GMC Sierra
Kid Tested Parents Approved: Triangular structure exclusively designed by LISEN sturdy car gadgets, and compact than other straight line structures. Sturdy enough to hold a large iPad on long journeys. Using an iPad car mount will Keep your children or other backseat passengers entertained on long drives drive in peace and avoid paying for expensive tablet backseat entertainment systems
360°Rotation and Adjustment: Retractable field of view, Children can touch screen from their seats. Only this one tablet car mount on the market has a stable and extended field of view, other car iPad holders easily fall off. The iPad holder for cars has a multi-angle rotation function to adjust to the best viewing angle you want. The strong and flexible arm easily extends to a maximum of 4 inches to provide more near-point views of your videos
Just stable fits any car: Are you always worried not suitable? This tablet holder for car with R&D patents and innovative structural design, the back with foldable and telescopic length can be more widely adapted to the 16-6.9 inch car back seat rod distance, compared with traditional linear telescopic structure tablet holder for car: a shorter back seat or long distance SUVs Off-Road vehicle, Pickup truck, etc always can be used, whether it's a rental car trip or a family car change
Wide Flexible Companion & Case Friendly: LISEN Car tablet holder mount Stronger metal clip, Easy Installation Easy Use. Compatible with 4.7"-13" devices, such as Fire HD 8 kids, Fire HD 10 Tablet, Nexus, Nintendo Switch, Kindle, iPad Pro 12.9 / 9.7, iPad 1/2 / 3/4, iPad Air 2, iPad Mini 1/2 / 3/ 4, iPhone 15 14 13 12 Pro Max, Surface Pro series, Samsung Galaxy Tab, Lenovo Tab, series, and so on, no need to remove the tablet case while using

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【HDMI Input & AV In/Out】DESOBRY Dual Screen DVD Player for Car with HDMI input function makes it can sync up to 1080P video and audio from phones, computers, Raspberry Pi, Xbox or kindle fire etc.(Pls. confirm your phone supports HDMI output before ordering) Then, the AV In/Out function makes it can sync to TV for bigger screen watching via the included RCA cable
【Regions Free & USB/SD Slot】 Our dvd player for car headrest owns wide compatibility, can play free regions discs from CD, DVD,CD±R, DVD±R, DVD±RW, VCD to SVCD (but not blue-ray DVD). USB/SD card supports playing MP3,WMA,VOB,AVI,DAT,MPEG4,MPG,JPG,JPEG (max to 128GB FAT32 & 1920*1080 pixel)
【HD Vision & Adjustable Screen】DESOBRY upgraded car DVD player for kids offer clearly 1920 * 1080P@30fps HD video playback to enhances viewing experience. And thanks to 135° adjustable screen angle, kids can watch the videos at a comfortable angle anytime so that their neck won't be sore and can minimizes reflected glare to protect their eyes
【Perfect Travel Partner】 The Car TV DVD Player comes with two mounting brackets make you easy to install the DVD players to the headrest, it's so firmly that the video player won't shaked or fell down. Then, each player equipped with dual bottom speakers to bring clear and loud stereo sound. It creats a entertained space for back seat, eliminate the kids' anxiety and restlessness, let you drive in peace comfortably and safely

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4K HDR Touch Screen and Memory：13.3 Inch headrest car player with 1920X1080 resolution IPS touch screen, supports 4K HD video playback. Built-in 2G RAM/32G ROM memory can store your favorite videos, pictures and applications. You can download and install the app from APKpure or Google Play Store, compatible with apps like Disney+, Netflix, YouTube, Tiktok, Facebook, prime video, Twitter and more
Upgrade Android 11：The 13.3-inch headrest video player is equipped with the latest Android 11.0 system. Supports WiFi 5G/2.4GHz or connects to mobile phone personal hotspot, built-in 5.0 Bluetooth and dual speakers.Headrest car monitors allow your children to enjoy watching videos without crying or getting bored during long drives
Dual Speakers & 5.0 Bluetooth：Built-in stereo surround speakers allow you to immerse yourself in the atmosphere of listening to music or watching movies while driving in the car, and more stereo surround sound will be played when watching videos with headphones. With Bluetooth, you can connect your speakers or headphones wirelessly at any time. If there is no sound when playing the headrest car TV, please turn off FM and Bluetooth to try
Wireless Phone Connectivity：This video car TV supports iOS AirPlay and Android Miracast phone screen mirroring. It turns your phone into a smart remote control for remote control of your car video monitor via the MyCar Link app. Even if you are sitting in the driver's seat, you can still easily control the car video player in the back seat, such as playing videos, listening to music, watching movies, etc. Tip: The mobile phone and car TV must be connected to the same wifi network
Multi-Port Compatible：Rear seat car TV with HDMI input, HDMI output, USB ,TF and 3.5mm headphone jack, compatible with PS4/PS5/iPad/computer/projector/USB disk/headphones/external speakers and other devices. When a family is traveling in a car, the two headrest car players can play different movies for the children, or they can play the same movie through an HDMI cable connection

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Seventour 12.4" Android 4K Car TV Headrest Monitor Tablet for Back seat, Support Phone Wireless Connection Mirror Link Touchscreen Monitors,with WiFi/Bluetooth/HDMI/USB/SD/Airplay Video Player(2*pcs)

Android Car TV: This headrest monitor Car TV, adopts Android 10.0 system, supports WiFi 5G/2.4 GHz, and can be connected to the personal hotspot of the mobile phone. You can download and install APPs APKPure, such as Prime video, and other video APPs.This car tv is great for car travel and your kids and family will love it.
12.4'' HD IPS touch screen: Car headrest TV It adopts a 12.4'' inch large IPS touch screen. The screen resolution is 1920*1080, and the display is super clear and delicate.From now on your car has a small smart TV.
Universal Mounting Bracket: Android Headrest TV adopts a solid metal mounting bracket. Compatible with more than 98% of car models on the market, Installation is also very simple. It comes standard with dual power adapters, and it's an Android tablet that can be used in cars and houses.
Wireless Phone Connection: It supports iOS AirPlay and Android Miracast Phone screen mirroring function. In addition, The MyCar Link app enables smartphones to control and operate car TV wirelessly., which makes it easier for you to play videos for your children in the driver's seat.
Multiple expansion ports: This car headrest monitor has HDMI input and output ports, which can be used as a monitor for devices such as PS4/PS5/Fire TV stick/TV box/computer. It is also possible to connect two monitors via an HDMI cable for lossless transfer of images. In addition, there are USB and micro SD card ports, and supports up to 1TB USB drives.

SaleBestseller No. 9

GOnavidio 10.1" Dual Car DVD Players with HDMI Input, Headphones, Mounting Brackets, Headrest DVD Players for Car Support USB/SD Card, AV in/Out, Last Memory, Play A Same or Two Movies, No Battery

Dual DVD Players for Car: The 10.1" DVD players for car(no inbuilt battery) can play two different videos separately or play the same videos simultaneously via an AV connecting. The AV out also allows you to share a larger viewing on TV or projector
HDMI Input: The players support the playback of 1080P videos from your mobile phone, Firestick, PS3, PS4, Xbox, Raspberry Pi and computers in sync. More choices, better entertainment
Unrestricted DVD Regions: No restriction for discs from all regions! Our Car TV support various DVDs formats, like CD, DVD, CD-R/RW, DVD -R/+R, DVD+RW/-RW, VCD, SVCD(except Blu-ray DVD). Last memory function keeps your viewing progress and always starts from where you leave
Support Multi-Media Files: The built-in USB and TF card (up to 32GB FAT32 and 720*576 pixels) slots allow a host of media files to stream to the player. Compatible with multiple video formats, such as JPG, JPEG, MP3, WMA, VOB, AVI, MPEG 1/2, MPG, 3GP, etc
User-friendly Design: Customized headrest mounting brackets compatible with 98% of cars on the market. We provided 30 days money back and 18-month warranty. We attach importance to your experience, any suggestions or problems during the use are welcome to tell us through after-sale customer service email

Bestseller No. 10

15.6" Android Headrest Monitor Tablet Touchscreen Portable Car TV,Support Playback 4K Video Mirroring Sync Screen Phone Wireless Control Bluetooth HDMI/WiFi/SD/USB Video Player (15.6" 2G+32G (2*PCS))

15.6Inch IPS Touchscreen Supports Playback of 4K Video Files :This IPS headrest monitor touchscreen with 15.6inch, 1920*1080 resolution ,supports playback of 4K HD video files.It is equipped with SD card port and USB port.It is compatible with MP4/ MPG/AVI/MKV/MOV/3GP/MP3/MAV/FLAC/AAC/OGG/OGA
Multiple Media Video Player and Memory :Built-in 2G RAM/32G ROM memory can store your favorite videos, pictures and APPs.This car headrest video player could be connected to 5G/2.4 GHz WiFi or phones hotspots , you can watch Youtube, News, Netflix, Disney+, Prime Video, HBO ,TikTok ,facebook etc.Keep your family entertained on car tours
Wireless Phone Connectivity： This car video headrest TV supports iOS AirPlay and Android Miracast phone screen mirroring.Turn on your phone into a smart remote control with MyCar Link app. You can still easily control the car video player in the back seat when you are sit in the driver's seat, such as playing videos, listening to music, watching movies, etc. Warm Tip: The mobile phone and car TV must be connected to the same WiFi network.This headrest screen can not support GPS navigation and Carplay
Android 11 and Supports APPS Tools: This portable car TV supports install apps,such as games,musics,movies and social tools in goog-le playstore or APKpure, and you can use Facebook,WhatsApp,Twitter ,Linkedin,Skype.Lets you stay in touch with friends or take care of urgent work while you're on the road.Warm Tips:Some video APPS(such as nulu ,huhu and vudu are not compatible with it.
Colorful ambient light and Easy Installation:You can set the UI theme when the headrest monitor starts. This car headrest monitor provides 7 colorful LED light colors .You can set up automatic switching, or you can manually select the color you want according to your needs. This video player included the universal mounting bracket, its installation is very simple.And it's compatible with 95% of the cars on the market

Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API

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MAKE	MODEL	YEAR

FORD	EXPEDITION	2022-2023
LINCOLN	NAVIGATOR	2022-2023

Family Entertainment System Technical Support – 2022-2023 Ford Expedition & Lincoln Navigator

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