23S23 – Rear / 360 Camera Blue Screen – 2020-2023 Ford Explorer, Lincoln Aviator, & 2020-2022 Lincoln Corsair

SEOCONTENT-START

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-342 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : MAY 12, 2023 NHTSA Recall No. : 23V-342 Manufacturer Recall No. : 23S23 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 422,201 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2023 FORD EXPLORER Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Explorer vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. The recalled part was introduced into production on 10/19/2018 and was taken out of production on 05/02/2023. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 311,453 Explorer vehicles are affected. Production Dates : OCT 19, 2018 – MAY 02, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-342 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2020-2023 LINCOLN AVIATOR Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Aviator vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. The recalled part was introduced into production on 10/19/2018 and was taken out of production on 05/02/2023. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 80,314 Aviator vehicles are affected. Production Dates : OCT 19, 2018 – MAY 02, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Vehicle 3 : 2020-2022 LINCOLN CORSAIR Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : This condition affects certain Corsair vehicles equipped with the 360-degree camera; units with the rearview camera only are not affected. The recalled part was introduced into production on 01/07/2019 and was taken out of production on 12/15/2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 30,434 Corsair vehicles are affected. Production Dates : JAN 07, 2019 – DEC 15, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-342 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : Customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is placed in reverse, or when the 360-degree view is selected and available (during low-speed operation). FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Loss of rear camera image while in reverse increases the risk of a crash Description of the Cause : When a loss of video frames in the Image Processing Module – B (IPMB) occurs during the re-initialization process or when the cameras enter sleep mode during re-initialization process, the vehicle is susceptible to rear camera blue image or a full blue or black screen.The root cause for the loss of video frames is still unknown and under investigation. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Not reported Component Description : Not reported Component Part Number : Not reported Supplier Identification : Component Manufacturer Name : Not reported Address : Not reported Not reported Not reported Country : NR Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 23V-342 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy is under development. When a remedy is available, owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the remedy performed on their vehicle. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 30, 2024. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy is under development. Root cause is unknown. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on May 12, 2023. Mailing of owner notification letters is expected to begin June 26, 2023, and is expected to be completed by June 30, 2023. Planned Dealer Notification Date : MAY 12, 2023 – MAY 12, 2023 Planned Owner Notification Date : JUN 26, 2023 – JUN 30, 2023 * NR – Not Reported

**************************************************************************************************************

Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 16, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 23S23 Certain 2020-2023 Explorer and Aviator, and 2020-2022 Corsair Model Year Vehicles Rear / 360 Camera Blue Screen REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 23S02 – Supplement #1 Dated: April 05, 2023 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2020 – 2023 Chicago Assembly Plant / CAP October 19, 2018 through May 2, 2023 2020 Hangzhou September 9, 2019 through November 22, 2021 Aviator 2020 – 2023 Chicago Assembly Plant / CAP October 19, 2018 through May 2, 2023 2022 Hangzhou September 25, 2021 through November 16, 2021 Corsair 2020 – 2022 Louisville Assembly Plant January 7, 2019 through December 15, 2022 2022 Chongqing December 22, 2020 through December 22, 2020 US population of affected vehicles: 421,550. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In the affected vehicles, customers may intermittently experience either a rear camera blue image or a full blue or black image on the SYNC screen when the vehicle is in reverse, or when the 360-degree view is selected and available (during low-speed operation). Loss of rear camera image while in reverse increases the risk of a crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. Ó Copyright 2023 Ford Motor Company CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after software and the repair instructions have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END