23C14 – ICP Software Update – 2020-2022 Ford Explorer Police Interceptor Utility

SEOCONTENT-START

Ó Copyright 2023 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 1, 2023 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 23C14 Certain 2020-2022 Model Year Police Interceptor Utility Vehicles Equipped with a 12.1-inch Integrated Computer Screen (ICP) ICP Software Update AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Police Interceptor Utility 2020-2022 Chicago June 26, 2020, through October 4, 2022 US population of affected vehicles: 519. Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL The affected vehicles do not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 111 Sections 5.5.3 Response Time and 5.5.6 Default View. When the customer turns the Display On/Off button to “off” prior to placing the vehicle in reverse, the backup camera image will not appear on the display. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers by June 30, 2023, when it is anticipated that software information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $26,315 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. Ó Copyright 2023 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-305 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : APR 28, 2023 NHTSA Recall No. : 23V-305 Manufacturer Recall No. : 23C14 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 521 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2020-2022 Ford Explorer Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : The recalled part was introduced into production on 06/26/2020 and was taken out of production on 10/07/2022. Affected vehicles are Police Interceptor vehicles equipped with 12.1 Inch Integrated Computer Screen (ICS) and are not equipped with Electronic Mirror with Rear View Camera Display. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 521 Explorer Police Interceptor Utility vehicles are affected. Production Dates : JUN 26, 2020 – OCT 07, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : When the customer uses the Display On/Off Button to turn the display to Off prior to placing the vehicle in Reverse, the backup camera rearview image will not appear on the display FMVSS 1 : 111 – Rear visibility FMVSS 2 : NR Part 573 Safety Recall Report 23V-305 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : A rear-view camera that does not display an image can reduce the driver’s rear view, increasing the risk of a crash. Description of the Cause : Due to an error in interpretation of feature requirements, ICS Software does not override the state of the ICS display from Off to On at the start of a backing event to display the rear-view camera image. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Integrated Computer Screen Component Description : Integrated Computer Screen for Police Utility Vehicles Component Part Number : AMLB5J -10F884- BB Supplier Identification : Component Manufacturer Name : Lectronix, Inc Address : 5858 Enterprise Dr Lansing Michigan 48911 Country : United States Chronology : On March 21, 2023, Ford’s Critical Concern Review Group reviewed a concern related to Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the customer uses the Display On/Off Button to turn the ICS display off and subsequently places the vehicle in reverse, the backup camera rearview image does not appear on the center-stack display. Ford’s Feature Systems engineering team discovered this issue during Feature Testing on March 8, 2023. Between March 22, 2023 and April 21, 2023 the CCRG reviewed data sources for this concern, conducted vehicle system testing, analyzed feature and compliance testing, and worked with the supplier to better understand this issue. As of April 3, 2023, Ford is aware of 0 warranty claims, and 0 VOQs related to this issue. Ford is not aware of any accidents or injuries as a result of this concern. Part 573 Safety Recall Report 23V-305 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 On April 21, 2023 Ford’s Field Review Committee reviewed the concern and approved a field action. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford dealer to have ICS software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be June 16, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Integrated Computer Screen software will be updated to display the rearview camera image when the customer places the vehicle in reverse and the display has been turned to an Off state. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on May 1, 2023. Mailing of owner notification letters is expected to begin May 29, 2023 and is expected to be completed by June 2, 2023. Planned Dealer Notification Date : MAY 01, 2023 – MAY 01, 2023 Planned Owner Notification Date : MAY 29, 2023 – JUN 02, 2023 * NR – Not Reported

**************************************************************************************************************

May 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 23C14 / NHTSA Recall 23V305 2022 Police Interceptor UTL Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 111 Rear Visibility. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? If you turn your vehicle’s Display On/Off Button to “off” prior to placing the vehicle in reverse, the backup camera image will not appear on the display. What is the risk? A rear-view camera that does not display an image reduces the driver’s rear view, increasing the risk of a crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce software for this repair. When software becomes available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Software is anticipated to be available by June 30, 2023. What should you do? When software becomes available, Ford Motor Company will send a letter to inform you that the repair is now available and to contact your dealer to schedule a service appointment. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When software is available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 23V305. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2023 Ford Motor Company 00518 23C14 NP/DTB123C141 􀀁􀀁 􀀁 1 of 2 A/1/000001/1 􀀭􀀉􀀉􀀃􀀊􀀄􀀅􀀄􀀈􀀃􀀅􀀈􀀅􀀭 771823261363 A/1/000001/1 􀀮􀀰􀀰􀀰􀀱􀀯􀀮􀀰􀀯􀀱􀀮􀀰􀀯􀀮􀀯􀀱􀀰􀀱􀀰􀀱􀀰􀀱􀀮􀀮􀀯􀀱􀀯􀀮􀀯􀀰􀀱􀀯􀀱􀀯􀀯􀀯􀀰􀀮􀀮􀀮􀀯􀀯􀀰􀀰􀀯􀀰􀀰􀀯􀀮􀀯􀀯􀀯􀀱􀀱􀀱􀀯􀀮􀀯􀀰􀀰􀀰􀀯􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 00518 23C14 NP/DTB123C141 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Cumplimiento Aviso de campaña 23C14 / Campaña 23V305 de la NHTSA 2022 Police Interceptor UTL Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la Norma federal de seguridad para vehículos de motor (FMVSS) n.° 111, Visibilidad trasera. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Si “apaga” el botón de activación/desactivación de la pantalla del vehículo antes de colocar el vehículo en reversa, la imagen de la cámara de reversa no aparecerá en la pantalla. ¿Qué riesgo existe? Si la cámara trasera no muestra imagen, la visión trasera del conductor se ve reducida, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para producir el software para esta reparación. Cuando el software esté disponible, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que el software estará disponible el 30 de junio, 2023. ¿Qué debe hacer? Cuando el software esté disponible, Ford Motor Company le enviará una carta para informarle que la reparación ahora se puede llevar a cabo y solicitarle que se comunique con su distribuidor a fin de programar una cita de servicio. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando el software se encuentre disponible, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 23V305 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Mayo de 2023 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2023 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀊􀀄􀀅􀀄􀀈􀀃􀀅􀀈􀀅􀀭 771823261363 A/2/000001/1 􀀮􀀰􀀰􀀰􀀱􀀯􀀮􀀰􀀯􀀱􀀮􀀰􀀯􀀮􀀯􀀱􀀰􀀱􀀰􀀱􀀰􀀱􀀮􀀮􀀯􀀱􀀯􀀮􀀯􀀰􀀱􀀯􀀱􀀯􀀯􀀯􀀰􀀮􀀮􀀮􀀯􀀯􀀰􀀰􀀯􀀰􀀰􀀯􀀮􀀯􀀯􀀯􀀱􀀱􀀱􀀯􀀮􀀯􀀰􀀰􀀰􀀯􀀯􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789

**************************************************************************************************************

**************************************************************************************************************

**************************************************************************************************************

SEOCONTENT-END