Customer Satisfaction Program 22B28 Reprogram HVAC Control Module – 2021-2022 Ford Mustang Mach-E

NHTSA ID Number: 10226954

Manufacturer Communication Number: 22B28

Summary

Certain 2021-2022 Model Year Mustang Mach-E Vehicles Reprogram HVAC Control Module

A software update has been released to ensure that customers are getting the best heating performance on their vehicles while driving at highway speeds. These updates will improve the heating capability and the defrost and defog performance when exterior temperatures are at or below -15C/5F

 


November 22, 2022

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 22B28
Certain 2021-2022 Model Year Mustang Mach-E Vehicles
Reprogram HVAC Control Module  

 

PROGRAM TERMS 

This program will be in effect through November 30, 2023. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Mustang Mach-E 2021 CSAP February 24, 2020 through December 23, 2021
Mustang Mach-E 2022 CSAP August 16, 2021 through July 8, 2022

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS PROGRAM

A software update has been released to ensure that customers are getting the best heating performance on their vehicles while driving at highway speeds.  These updates will improve the heating capability and the defrost and defog performance when exterior temperatures are at or below -15oC/5oF

 

SERVICE ACTION

Dealers are to reprogram the heating ventilation air conditioning module (HVAC) to the latest level using the Ford Diagnostic Repair System tool (FDRS). This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on Mach-E vehicles.

 

OVER THE AIR (OTA) UPDATES (FORD POWER-UP / LINCOLN WAY):

  • In addition to your dealer being able to update vehicles now using FDRS, Ford has deployed an OTA software update.
  • Before scheduling service and/or performing a repair for an OTA capable vehicle, please verify through PTS that the Field Service Action (FSA) is still open (OASIS) and the vehicle has not already received the OTA update.
    1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto vehicle the FSA may still show as open)
    2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the

“Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.)

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of December 19, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS 

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

PARTS REQUIREMENTS

Parts are not required to complete this repair.

Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSAs require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee.

 


CERTAIN 2021-2022 MODEL YEAR MACH-E VEHICLES — HEATING, VENTILATION, AND AIR CONDITIONING (HVAC) SOFTWARE UPDATE

SERVICE PROCEDURE

Module Programming

NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTC’s) after programming. For DTC’s generated after programming, follow normal diagnostic service procedures.

1. Connect a battery charger to the 12V battery.

NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly connected to the Data Link Connector (DLC).

2. Log into Ford Diagnostic and Repair System (FDRS).

NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.

3. Click ‘Read VIN from Vehicle’ or manually enter the VIN.

NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.

4. Select Toolbox tab.

5. From the list on the LH side of the screen, select the HVAC.

6. From the list on the RH side of the screen, select:

HVAC – Heating, Ventilation, and Air Conditioning (HVAC) Control Module Software Update.

7. Click Download and then Run. Follow all on-screen instructions carefully. See Figure 1.

8. From the list on the RH side of the screen, select Self-Test

9. Click the Run Selected Tests button in the lower right.

10. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.

11. Disconnect the battery charger from the 12V battery once the programming has completed.

 

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

  • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

  • Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
  • A hardwired connection is strongly recommended.
  • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
  • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
  • Follow all scan tool on-screen instructions carefully.
  • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
  • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

 

Recovering a module when programming has resulted in a blank module

a. Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.

b. After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.

c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.

d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.

e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
FORD MUSTANG 2021-2022

 


1 Associated Document

Manufacturer Communications

November 22, 2022
Customer Satisfaction Program 22B28

https://www.nhtsa.gov/recalls?nhtsaId=10226954

MC-10226954-0001.pdf 599.286KB

MC-10226954-0001

 


NHTSA ID Number: 10228890

Manufacturer Communication Number: 22B28

Summary

Ensure your vehicle is providing optimal output from its heating system, we have developed a software update to improve the heating capability, defrost and defog performance when exterior temperatures are at or below -15C/5F.

 


Ford Power-Up Software: Updates

How to turn on Automatic Updates and Set a Recurring Schedule

Ford Power-Up software updates are downloaded and installed over-the-air using an either an external WiFi or FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, as long as both of the following have been done on your vehicle:

1. Automatic Updates is turned ON

2. A Recurring Schedule has been set.

We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle.

See your Owner’s Manual for more information on how to navigate your entertainment display.

To set a recurring schedule:

1. Tap Settings on your vehicle’s SYNC screen.

2. Choose System (or Software) Updates

3. Press Schedule Updates (or Recurring Update Schedule)

Depending on your vehicle you will either:

4. Choose Schedule

5. Choose your preferred days and times.

6. Press Save

or

4. Select one of the Preset options OR Select Custom Schedule

5. If Custom Schedule choose your preferred days (2 minimum) and time.

6. Exit the screen (Schedule is auto saved).

To confirm Automatic Updates is turned ON:

1. Tap Settings on your vehicle’s SYNC screen.

2. Choose System (or Software) Updates

3. Confirm Automatic Updates is toggled to on

Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in your FordPass App. You can reschedule up to 2 mins before the update begins.

Important Notes

  • Ford Power-Up software updates are not deployed to all vehicles at the same time.
  • If you choose to turn Automatic Updates OFF, you will need to have consented to all prior updates for this update to be deployed to your vehicle.
  • Update Details will specify this program as being included when this update is available / successful installed on your vehicle.
  • Refer to Ford.com/support for further information.

NOTE: In your vehicle’s entertainment display the Update Details screen will specify this recall as being included when this update is available or successfully installed on your vehicle. You will also get an Update Successful alert in the message center of your Ford Pass app.

If you are unsure if you have received the software update for this recall or have any questions regarding software updates, please call our specially trained Software Update Customer Relationship Center at: 1-833-389-0848.

 


1 Associated Document

Manufacturer Communications

December 2022
Customer Satisfaction Program 22B28

https://www.nhtsa.gov/recalls?nhtsaId=10228890

MC-10228890-0001.pdf 319.098KB

MC-10228890-0001

 


 

Service Information & Reprogramming

Service Information & Reprogramming – Ford Lincoln Mercury

 

Module Reprogramming

Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming
1996-2017
Model Year
2018-Present
Model Year
1996-2017
Model Year
2018-Present
Model Year
IDS/FDRS VCM, VCM II, VCMM X X X X
FJDS/FDRS Compatible J2534 Devices
(Including VCM II and VCMM)
X X X

Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.

 

Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)

For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.

 

Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)

For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.

Customer Satisfaction Program 22B28 Reprogram HVAC Control Module - 2021-2022 Ford Mustang Mach-E » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
Customer Satisfaction Program 22B28 Reprogram HVAC Control Module - 2021-2022 Ford Mustang Mach-E » small light CarDAQ-Plus
Customer Satisfaction Program 22B28 Reprogram HVAC Control Module - 2021-2022 Ford Mustang Mach-E » small light CarDAQ-M
Customer Satisfaction Program 22B28 Reprogram HVAC Control Module - 2021-2022 Ford Mustang Mach-E » small light VSI J2534 ECU Reprogrammer
Customer Satisfaction Program 22B28 Reprogram HVAC Control Module - 2021-2022 Ford Mustang Mach-E » small light Drew Tech Mongoose Pro USB to CAN ISO9141 Interface

 


Latest Calibration Information

Module Build Data (As-Built)

Use VIN to obtain As-Built data

www.motorcraftservice.com

 


 

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Bestseller No. 10
2022 Newest LAUNCH X431 PRO5 J2534 Reprogramming Tool,50+ Reset,Key IMMO Program,ECU Coding Active Test Scan Tool, LAUNCH CRP129X Scan Tool
  • Based on LAUNCH X431 V+/PRO3/PROS/PADIII/TURBO/Throttle, upgrading all the diagnostic functions & hardware configuration and bringing 8 x faster processing. J2534 ECU Programming, Online ECU Coding & Adaptations, Intelligent AutoVIN & AutoScan, 50+ Hot Services, All System Diagnostics, VAG Guided Function, FCA AutoAuth Access, etc. The software is updated to 2018/2019/2020/ and covers the most recent car makes & models in 2021.
  • LAUNCH CRP129X scan tool scanner for car features 5 reset services: Oil Reset, Steering Angle Calibration, Electronic Parking Brake, TPMS Reset, Throttle Adaptation, give you many choices. The Auto VIN scan can identify car make, model, and year info to shorten the navigation process. You can generate a vehicle health report by one-click and share to your email via Wifi which helps avoid blind maintenance, save time and money.
  • 【All System Diagnostics for 99% Vehicle Coverage】Serve for 150+ American, Asian, European brands, and cover 99% of vehicle models worldwide. This LAUNCH diagnostic scan tool can operate complete full-function diagnostics to all on-board systems to troubleshoot and repair all vehicle problems, including Engine, Transmission, Airbag, ABS, ESP, TPMS, Immobilizer, Gateway, Steering, Radio, Air Conditioning, etc.
  • 【Free TPMS Activation Tool】+【Great Gift Idea】We offer a free EL50448 TPMS Activation Tool work for GM cars to give thanks for customers' continued support. Just click "Extra Savings" under price and add both to your cart. Limited quantity. First come, first served. 👍A top present choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT!
  • 【100% GENUINE PRODUCT】This LAUNCH X431 PRO 5 automotive scanner officially authorized from LAUNCH enjoys the extended 5 years extra-long-term warranty, and 60 days no-question return & replacement policy. We are always at hand for any issues arising from this scan tool’s use, with the 24/7 response to every inquiry email from aftersale-launchdirect@outlook.co m for your shopping experience that feels secure.

Last update on 2023-05-26 / Affiliate links / Images from Amazon Product Advertising API

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