NHTSA ID Number: 10209493
Manufacturer Communication Number: TSB 22-2121
Some 2021 F-150 vehicles built on or before 08-Oct-2021 and equipped with Pro Trailer Backup Assist may experience a System Is Not Available message in the touchscreen after the trailer detection process. This may be due to a software related issue in various modules. To correct the condition, follow the Service Procedure steps to reprogram various modules.
Built on or before 08-Oct-2021
Issue: Some 2021 F-150 vehicles built on or before 08-Oct-2021 and equipped with Pro Trailer Backup Assist™ may experience a System Is Not Available message in the touchscreen after the trailer detection process. This may be due to a software related issue in various modules. To correct the condition, follow the Service Procedure steps to reprogram various modules.
NOTE: The image processing module A (IPMA) software update that addresses the symptom listed in this bulletin may have been sent via Ford Power-Up software updates delivered over-the-air (OTA) to connected vehicles that have automatic updates enabled through the SYNC 4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the IPMA has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:
- 2021 F-150
- Built on or before 08-Oct-2021
- Equipped with Pro Trailer Backup Assist™
- System Is Not Available message in the touchscreen after the trailer detection process
1. With the gearshift lever position in park (P) and vehicle ignition in RUN, press the Pro Trailer button on the knob located to the right of the steering wheel to begin setting up the Pro Trailer Backup Assist™ system.
2. Select Add Trailer on the touchscreen and use the keyboard on the touchscreen to enter the trailer name, then press the return button to confirm.
NOTE: If a trailer is being entered into the Pro Trailer Backup Assist™ system for testing purposes, make sure to remove/delete that trailer before returning the vehicle to the customer.
3. Select the Conventional trailer type and select Continue.
4. After about 30 seconds, does a System Is Not Available message display in the touchscreen after the trailer detection process?
(1). Yes – proceed to Step 5.
NOTE: When performing the IPMA software update additional modules will receive software updates. Depending on vehicle features, the coordinated software update includes the IPMA, power steering control module (PSCM), cruise control module (CCM) and/or camera module – rear (CMR).
(1). Yes – download and run the IPMA – Image Processing Module A (IPMA) Software Update app. Follow all on-screen instructions carefully to complete all coordinated module software updates.
(2). No – this article does not apply. Continue with normal diagnostics in WSM, Section 413-13D.
7. Perform the FDRS Image Processing Module A (IPMA) Alignment procedure.
8. Perform the appropriate FDRS camera alignment procedure.
(1). For vehicles equipped with 360 degree cameras, perform the IPMA – 360 Degree View Camera Alignment procedure.
(2). For all other vehicles, perform the IPMA – Pro Trailer Backup Assist Camera Alignment procedure. This procedure should be performed on all vehicles without 360 degree cameras.
1 Affected Product
1 Associated Document
28 March 2022
|Diagnostic Software||Interface Device||Complete Vehicle Diagnostics||Module Programming|
|IDS/FDRS||VCM, VCM II, VCMM||X||X||X||X|
|FJDS/FDRS||Compatible J2534 Devices
(Including VCM II and VCMM)
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
|CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool|
|VSI J2534 ECU Reprogrammer|
|Drew Tech Mongoose Pro USB to CAN ISO9141 Interface|
Module Build Data (As-Built)
Use VIN to obtain As-Built data
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- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
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