September 14, 2022 NHTSA CAMPAIGN NUMBER: 22V684000
Improper Air Bag Deployment/FMVSS 208
During air bag deployment, the air bag cover my break and project fragments into the vehicle, or the air bag may deploy improperly, increasing the risk of occupant injury.
NHTSA Campaign Number: 22V684
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 74
Summary
Ford Motor Company (Ford) is recalling certain 2022 F-150 vehicles. The right-side instrument panel cover may have been manufactured incorrectly, which can cause the air bag to not deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Dealers will replace the right-side instrument panel cover, free of charge. Owner notification letters were mailed October 26, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C23.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
October 17, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23
Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles
Passenger Side Instrument Panel Cover Replacement
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 Limited | 2022 | Dearborn | June 16, 2022 through July 17, 2022 |
| F-150 Lariat Sport | June 22, 2022 through June 26, 2022 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. These vehicles may have been built with a passenger side instrument panel (IP) cover with an injection molded substrate that was either manufactured with thermally degraded resin material or laser etched with an improper and inconsistent tear seam depth.
In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. The IP cover on these vehicles may also fragment during deployment and project fragments toward the occupant, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger instrument panel cover. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of October 17, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with passenger side instrument panel cover replacement.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS
| Part Number | Description (note: order only one IP cover) | Order Quantity |
| ML3Z-15044F58-CB | Passenger IP Cover – F-150 Lariat Sport ONLY | 1 |
| ML3Z-15044F58-GB | Passenger IP Cover – F-150 Limited ONLY |
CERTAIN 2022 MODEL YEAR F-150 LIMITED AND LARIAT SPORT PACKAGE VEHICLES — PASSENGER SIDE INSTRUMENT PANEL COVER REPLACEMENT
SERVICE PROCEDURE
NOTE: For this procedure only it is not necessary to remove the instrument panel.
NOTE: Retaining clip/bolt quantities may vary from what is shown throughout this procedure.
1. Depower the Supplemental Restraint System (SRS). Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
2. Remove the A-pillar trim panels. Please follow the WSM procedures in Section 501-05.
3. Release the clips and remove the Right Hand (RH) instrument panel trim panel. See Figure 1.
4. Release the clips and remove the defrost grille trim panel. See Figure 2.
5. Release the clips and remove the trim panel. See Figure 3.
6. Release the clips, disconnect the electrical connector and remove the center finish trim. See Figure 4.
7. Release the clips and remove the floor console lower RH trim panel. See Figure 5.
8. Release the clips and remove the floor console upper RH trim panel. See Figure 6.
9. Remove the bolt, release the clips and remove the floor console lower Left Hand (LH) trim panel. See Figure 7.
- Torque 22 lb.in (2.5 Nm).
10. Release the clips and remove the floor console upper LH trim panel. See Figure 8.
11. Remove the bolts, disconnect the electrical connectors and remove the Front Controls Interface Module (FCIM). See Figure 9.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
12. Release the clips and remove the speaker grille. See Figure 10.
NOTE: If equipped remove the rubber pad. See Figure 11.
13. Remove the bolts, disconnect the electrical connector and remove and the upper instrument panel storage tray. See Figure 12.
- Torque 22 lb.in (2.5 Nm).
14. Remove the bolts. See Figure 13.
- Torque 42.48 lb.in (4.8 Nm).
15. Release the retainers, remove and discard the push pin and remove the LH register bezel. See Figure 14.
NOTE: The push pin must be replaced each time the bezel is removed.
NOTE: Instrument panel removed for clarity.
16. Remove the bolts, separate the gap hider from the upper steering column shroud, release the 7 clips and remove the IPC bezel. See Figure 15.
- Torque 36 lb.in (4.1 Nm).
NOTE: Instrument panel removed for clarity.
17. Remove the bolts, disconnect the electrical connectors and remove the display unit. See Figure 16.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
18. Release the retainers and, remove and discard the push pin remove the RH register bezel. See Figure 17.
NOTE: The push pin must be replaced each time the bezel is removed.
NOTE: Instrument panel removed for clarity.
19. Remove the bolt and the RH register. See Figure 18.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
20. Remove the bolts and remove the upper storage compartment. See Figure 19.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
21. Remove the screws through the upper stowage bin opening. See Figure 20.
- Torque 11.5 lb.in (1.3 Nm).
22. Remove the bolts. See Figure 21.
- Torque 93 lb.in (10.5 Nm).
23. Disconnect the passenger airbag electrical connector. See Figure 22.
24. Remove the RH instrument panel upper section bolts. See Figure 23.
- Torque 22 lb.in (2.5 Nm).
NOTE: Instrument panel removed for clarity.
25. Remove the RH instrument panel upper section by lifting upwards to release the clips. See Figure 24.
NOTE: Instrument panel removed for clarity.
26. Transfer the passenger airbag to the new passenger side instrument panel upper section. Please follow the WSM procedures in Section 501-20B.
27. Install the new passenger side instrument panel upper section, by reversing the removal procedure, starting at Step 25.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
On June 30, 2022, an issue pertaining to a failed passenger airbag (PAB) door tear seam lot acceptance test (LAT) by the airbag supplier was brought to Ford’s Critical Concern Review Group for review. Ford’s Supplier Technical Assistance (STA) group indicated this concern resulted from an improper laser etching process used to form the airbag tear seam on the instrument panel (IP) topper. As of June 24, 2022, all affected vehicle/components were believed to be within Ford’s possession and contained.
July – August 2022
On July 21, 2022, a failed IP topper chute weld LAT by the airbag supplier was reported to Ford’s CCRG. Ford’s Supplier Technical Assistance (STA) group indicated this concern resulted from IP substrate delamination on an injection molded substrate batch produced at the tier 3 supplier. Based on component traceability to VIN all affected vehicles/components were believed to be contained as of July 18, 2022. Ongoing monitoring of vehicle containment found some vehicles escaped containment and were delivered to dealers.
CCRG requested an assessment whether component testing could be conducted to evaluate potential effect on airbag performance. Ford Engineering subsequently determined that physical testing to evaluate potential effects, including risk of material fragmentation on the non-conforming parts, was not feasible. Based on engineering judgement, suspect IP toppers may alter the intended passenger airbag cushion opening and inflation characteristics and potentially project fragments toward the occupant. Based on this assessment, the suspect vehicles may not meet a F/CMVSS No. 208 compliance test if they were to be tested.
On September 7, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 | 2022 |
8 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-22V684-3226.PDF 243.967KB
RCLRPT-22V684-3226
Manufacturer Notices(to Dealers,etc) – Advance Dealer Notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement
RCMN-22V684-4717.pdf 145.082KB
RCMN-22V684-4717
Recall Acknowledgement
RCAK-22V684-1477.pdf 645.148KB
RCAK-22V684-1477
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement
RCMN-22V684-3687.pdf 7743.264KB
RCMN-22V684-3687
ISSUED Owner Notification Letter(Part 577)
RCONL-22V684-0876.pdf 52.377KB
RCONL-22V684-0876
Recall Quarterly Report #1, 2022-4
RCLQRT-22V684-0334.PDF 211.13KB
ISSUED Renotification Notice
RCRN-22V684-3703.pdf 544.885KB
RCRN-22V684-3703
Recall Quarterly Report #2, 2023-1
RCLQRT-22V684-3089.PDF 211.23KB
RCLQRT-22V684-3089
Latest Recalls Documents
For the Latest and Most Recent Recalls Information Visit the link below…
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V684&docType=RCL
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SEOCONTENT-START
March, 2023 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22C23 – Improper Passenger Air Bag Deployment – RH Topper Substrate Delamination What is the issue? The passenger side instrument panel cover on your vehicle, which is located on the dashboard and houses the airbag, may interfere with the intended passenger airbag cushion opening and alter that airbag s inflation characteristics. A malfunctioning passenger side instrument panel cover may prevent the airbag from properly deploying, which could increase the risk of injury to the front passenger occupant in a crash. The passenger side instrument panel cover on these vehicles may also fragment during airbag deployment and project fragments toward the occupant, increasing the risk of injury in a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2023 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 F-150 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22C23 – Despliegue incorrecto de la bolsa de aire del pasajero – Delaminación de sustrato superior derecho ¿Cuál es el problema? La cubierta del panel de instrumentos del lado del pasajero de su vehículo, la cual se ubica en el tablero y aloja la bolsa de aire, podría interferir con la apertura del cojín de la bolsa de aire del pasajero previsto y alterar las características de inflado de dicha bolsa de aire. Si una cubierta del panel del instrumentos del lado del pasajero presenta un mal funcionamiento, la bolsa de aire podría no desplegarse correctamente, lo cual podría aumentar el riesgo de lesiones al pasajero delantero en un choque. La cubierta del panel de instrumentos del lado del pasajero en estos vehículos también se podría fragmentar durante el despliegue de la bolsa de aire y proyectar fragmentos hacia el ocupante, lo cual aumenta el riesgo de sufrir lesiones en caso de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2023 Ford Motor Company 1 of 2 000000000000001 / 1 / 1 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0035740 A / 000000000000001 / 1 ² ²
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October 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22C23 / NHTSA Recall 22V684 2022 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The passenger side instrument panel cover on your vehicle, which is located on the dashboard and houses the airbag, may interfere with the intended passenger airbag cushion opening and alter that airbag’s inflation characteristics. What is the risk? A malfunctioning passenger side instrument panel cover may prevent the airbag from properly deploying, which could increase the risk of injury to the front passenger occupant in a crash. The passenger side instrument panel cover on these vehicles may also fragment during airbag deployment and project fragments toward the occupant, increasing the risk of injury in a crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to replace the passenger side instrument panel cover free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 22C23. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. © Copyright 2022 Ford Motor Company 03717 22C23 NI/DTB122C231 1 of 4 A/1/000001/1 771688695093 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to passenger side instrument panel cover replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall 22V684. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 03717 22C23 NI/DTB122C231 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de cumplimiento 22C23 / Campaña 22V684 de la NHTSA 2022 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) n.° 208 Protección del ocupante en caso de impacto. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La cubierta del panel de instrumentos del lado del pasajero de su vehículo, la cual se ubica en el tablero y aloja la bolsa de aire, podría interferir con la apertura del cojín de la bolsa de aire del pasajero previsto y alterar las características de inflado de dicha bolsa de aire. ¿Qué riesgo existe? Si una cubierta del panel del instrumentos del lado del pasajero presenta un mal funcionamiento, la bolsa de aire podría no desplegarse correctamente, lo cual podría aumentar el riesgo de lesiones al pasajero delantero en un choque. La cubierta del panel de instrumentos del lado del pasajero en estos vehículos también se podría fragmentar durante el despliegue de la bolsa de aire y proyectar fragmentos hacia el ocupante, lo cual aumenta el riesgo de sufrir lesiones en caso de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a reemplazar la cubierta del panel de instrumentos del lado del pasajero sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato a su distribuidor y solicite una cita de servicio para realizar la Campaña 22C23. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 03717 22C23 NI/DTB122C231 Octubre de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771688695093 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se hayan utilizado las piezas y los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se otorgarán por servicios relacionados con el reemplazo de la cubierta del panel de instrumentos del lado del pasajero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 22V684 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 03717 22C23 NI/DTB122C231 © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 15, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 Limited 2022 Dearborn June 16, 2022 through July 17, 2022 F-150 Lariat Sport June 22, 2022 through June 26, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. These vehicles may have been built with a passenger side instrument panel (IP) cover with an injection molded substrate that was either manufactured with thermally degraded resin material or laser etched with an improper and inconsistent tear seam depth. In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. The IP cover on these vehicles may also fragment during deployment and project fragments toward the occupant, increasing the risk of injury. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers the week of October 11, 2022 when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. Copyright 2022 Ford Motor Company DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson
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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 17, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 22C23 Dated: September 15, 2022 AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 Limited 2022 Dearborn June 16, 2022 through July 17, 2022 F-150 Lariat Sport June 22, 2022 through June 26, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 Occupant Crash Protection. These vehicles may have been built with a passenger side instrument panel (IP) cover with an injection molded substrate that was either manufactured with thermally degraded resin material or laser etched with an improper and inconsistent tear seam depth. In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. The IP cover on these vehicles may also fragment during deployment and project fragments toward the occupant, increasing the risk of injury. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the passenger instrument panel cover. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of October 17, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement OASIS ACTIVATION OASIS was activated on September 15, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on September 15, 2022. Owner names and addresses will be available by November 4,2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement OWNER REFUNDS (continued) • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with passenger side instrument panel cover replacement. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22C23 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22C23 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Replace the passenger side IP cover MT22C23B M-time up to 3.0 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Special Program Part Ordering: To place an order for a 15044F58 base part number, submit a Special Program order in the DOW system. SSSC contact is not required to order K-Coded parts on this program. More information can be found in EFC 10642. Part Number Description (note: order only one IP cover) Order Quantity Claim Quantity ML3Z-15044F58-CB Passenger IP Cover – F-150 Lariat Sport ONLY 1 1 ML3Z-15044F58-GB Passenger IP Cover – F-150 Limited ONLY Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity W715190-S300 Retaining Pin (2 req./pkg. of 4) 1 2 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C23 Certain 2022 Model Year F-150 Limited and Lariat Sport Package Vehicles Passenger Side Instrument Panel Cover Replacement REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2022 MODEL YEAR F-150 LIMITED AND LARIAT SPORT PACKAGE VEHICLES — PASSENGER SIDE INSTRUMENT PANEL COVER REPLACEMENT SERVICE PROCEDURE NOTE: For this procedure only it is not necessary to remove the instrument panel. NOTE: Retaining clip/bolt quantities may vary from what is shown throughout this procedure. 1. Depower the Supplemental Restraint System (SRS). Please follow the Workshop Manual (WSM) procedures in Section 501-20B. 2. Remove the A-pillar trim panels. Please follow the WSM procedures in Section 501-05. 3. Release the clips and remove the Right Hand (RH) instrument panel trim panel. See Figure 1. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487A x7 FIGURE 1 ATTACHMENT III PAGE 2 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 4. Release the clips and remove the defrost grille trim panel. See Figure 2. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x16 22487B FIGURE 2 5. Release the clips and remove the trim panel. See Figure 3. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT x8 22487C FIGURE 3 ATTACHMENT III PAGE 3 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 6. Release the clips, disconnect the electrical connector and remove the center finish trim. See Figure 4. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487D x18 FIGURE 4 7. Release the clips and remove the floor console lower RH trim panel. See Figure 5. STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT x8 22487E FIGURE 5 ATTACHMENT III PAGE 4 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 8. Release the clips and remove the floor console upper RH trim panel. See Figure 6. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487F x5 x5 FIGURE 6 9. Remove the bolt, release the clips and remove the floor console lower Left Hand (LH) trim panel. See Figure 7. • Torque 22 lb.in (2.5 Nm). STUD FOR MISSING NUT 22487G x8 FIGURE 7 ATTACHMENT III PAGE 5 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 10. Release the clips and remove the floor console upper LH trim panel. See Figure 8. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x4 22487H FIGURE 8 11. Remove the bolts, disconnect the electrical connectors and remove the Front Controls Interface Module (FCIM). See Figure 9. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. STUD FOR MISSING NUT 22487J x7 x4 FIGURE 9 ATTACHMENT III PAGE 6 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 12. Release the clips and remove the speaker grille. See Figure 10 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487K x8 FIGURE 10 NOTE: If equipped remove the rubber pad. See Figure 11 STUD FOR MISSING NUT STUD FOR STUD FOR MISSING NUT 22487L FIGURE 11 ATTACHMENT III PAGE 7 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487M x2 x10 FIGURE 12 13. Remove the bolts, disconnect the electrical connector and remove and the upper instrument panel storage tray. See Figure 12. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x2 22487N FIGURE 13 14. Remove the bolts. See Figure 13. • Torque 42.48 lb.in (4.8 Nm). ATTACHMENT III PAGE 8 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487P x4 FIGURE 14 15. Release the retainers, remove and discard the push pin and remove the LH register bezel. See Figure 14. NOTE: The push pin must be replaced each time the bezel is removed. NOTE: Instrument panel removed for clarity. 22487Q x3 x7 FIGURE 15 16. Remove the bolts, separate the gap hider from the upper steering column shroud, release the 7 clips and remove the IPC bezel. See Figure 15. • Torque 36 lb.in (4.1 Nm). NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 9 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x5 x6 22487R FIGURE 16 17. Remove the bolts, disconnect the electrical connectors and remove the display unit. See Figure 16. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. 22487S x2 FIGURE 17 18. Release the retainers and, remove and discard the push pin remove the RH register bezel. See Figure 17. NOTE: The push pin must be replaced each time the bezel is removed. NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 10 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487T FIGURE 18 19. Remove the bolt and the RH register. See Figure 18. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. x5 22487U FIGURE 19 20. Remove the bolts and remove the upper storage compartment. See Figure 19. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 11 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487V FIGURE 20 21. Remove the screws through the upper stowage bin opening. See Figure 20. • Torque 11.5 lb.in (1.3 Nm). STUD FOR MISSING NUT x2 22487W FIGURE 21 22. Remove the bolts. See Figure 21. • Torque 93 lb.in (10.5 Nm). ATTACHMENT III PAGE 12 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22487X FIGURE 22 23. Disconnect the passenger airbag electrical connector. See Figure 22. STUD FOR MISSING NUT x6 22487Y FIGURE 23 24. Remove the RH instrument panel upper section bolts. See Figure 23. • Torque 22 lb.in (2.5 Nm). NOTE: Instrument panel removed for clarity. ATTACHMENT III PAGE 13 OF 13 COMPLIANCE RECALL 22C23 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x10 22487Z FIGURE 24 25. Remove the RH instrument panel upper section by lifting upwards to release the clips. See Figure 24. NOTE: Instrument panel removed for clarity. 26. Transfer the passenger airbag to the new passenger side instrument panel upper section. Please follow the WSM procedures in Section 501-20B. 27. Install the new passenger side instrument panel upper section, by reversing the removal procedure,starting at Step 25. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22C23 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22C23, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to November 4, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safety-related defects or non-compliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Version 04-23-19 Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-684 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : SEP 14, 2022 NHTSA Recall No. : 22V-684 Manufacturer Recall No. : 22C23 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 74 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ford F-150 Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing Passenger IP Toppers production to the vehicle in which the Passenger IP Toppers is installed. Affected vehicles are equipped with suspect Passenger IP Toppers. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 74 F-150 vehicles are affected. Production Dates : JUN 16, 2022 – JUL 17, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Non-conforming IP topper components may alter the intended passenger airbag cushion opening and inflation characteristics. FMVSS 1 : 208 – Occupant crash protection FMVSS 2 : NR Description of the Safety Risk : In the event of a crash necessitating deployment of the passenger airbag, the airbag may not deploy as intended, increasing the risk of injury. The IP Part 573 Safety Recall Report 22V-684 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 topper on these vehicles may also fragment during deployment and project fragments toward the occupant, increasing the risk of injury. Description of the Cause : Non-conforming IP toppers were built with an injection molded substrate that was either manufactured with thermally degraded resin material or laser etched with an improper and inconsistent tear seam depth. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : Top Cover Component Description : RH Topper Leather (Admiral Blue) Component Part Number : ML3Z-15044F58-GB Component Name 2 : Top Cover Component Description : RH Topper Leather (Carmine Red) Component Part Number : ML3Z-15044F58-CB Supplier Identification : Component Manufacturer Name : Faurecia Interior Systems (Forvia) Address : 2800 High Meadow Circle Auburn Hills Michigan 48326 Country : United States Chronology : On June 30, 2022, an issue pertaining to a failed passenger airbag (PAB) door tear seam lot acceptance test (LAT) by the airbag supplier was brought to Ford’s Critical Concern Review Group for review. Ford’s Supplier Technical Assistance (STA) group indicated this concern resulted from an improper laser etching process used to form the airbag tear seam on the instrument panel (IP) topper. As of June 24, 2022, all affected vehicle/ components were believed to be within Ford’s possession and contained. July – August 2022 On July 21, 2022, a failed IP topper chute weld LAT by the airbag supplier was reported to Ford’s CCRG. Ford’s Part 573 Safety Recall Report 22V-684 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Supplier Technical Assistance (STA) group indicated this concern resulted from IP substrate delamination on an injection molded substrate batch produced at the tier 3 supplier. Based on component traceability to VIN all affected vehicles/components were believed to be contained as of July 18, 2022. Ongoing monitoring of vehicle containment found some vehicles escaped containment and were delivered to dealers. CCRG requested an assessment whether component testing could be conducted to evaluate potential effect on airbag performance. Ford Engineering subsequently determined that physical testing to evaluate potential effects, including risk of material fragmentation on the non-conforming parts, was not feasible. Based on engineering judgement, suspect IP toppers may alter the intended passenger airbag cushion opening and inflation characteristics and potentially project fragments toward the occupant. Based on this assessment, the suspect vehicles may not meet a F/CMVSS No. 208 compliance test if they were to be tested. On September 7, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the right-hand instrument panel cover replaced. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be November 4, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : A new Admiral Blue RH Topper Leather (ML3Z-15044F58-GB) or Carmine Red RH Topper Leather (ML3Z-15044F58-CB) from a conforming RH Topper lot will be installed to replace the recalled component. Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on September 15, 2022. Mailing of owner notification letters is expected to begin October 17, 2022 and is expected to be completed by October 21, 2022. Planned Dealer Notification Date : SEP 15, 2022 – SEP 15, 2022 Planned Owner Notification Date : OCT 17, 2022 – OCT 21, 2022 Part 573 Safety Recall Report 22V-684 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 * NR – Not Reported
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