Liftgate Ajar Warning, Power Liftgate May Not Cinch The Liftgate

“This site contains affiliate links for which OEMDTC may be compensated”

LIFTGATE AJAR LIGHT IS ON OR THE POWER LIFTGATE DOES NOT CINCH THE LIFTGATE FLUSH TO THE BODY – BUILT ON OR BEFORE 1/31/2014

FORD:

2013-2014 C-MAX

This article supersedes TSB 12-12-6 to update the Title, Issue Statement, Service Procedure and Parts List.

ISSUE:

Some 2013-2014 C-MAX Hybrid and C-MAX Energi vehicles built on or before 1/31/2014 may exhibit a concern of a false liftgate ajar warning indicator illuminated in the message center.

In addition, some vehicles equipped with a power liftgate may not cinch the liftgate flush to the body.

ACTION:

Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Open the liftgate and remove the stop bumper covers and stop bumper caps on both sides of the liftgate. (Figure 1)

Figure 1 – 14-0070

Loosen the stop bumper screws and pull the stop bumpers fully rearward. (Figure 2)

Figure 2 – 14-0070

Manually lower the liftgate until it is flush with the body.

Raise the liftgate and tighten both stop bumper screws to 4 Nm (35 lb-in). (Figure 3)

Figure 3 – 14-0070

Install the stop bumper covers and stop bumper caps. (Figure 4)

Figure 4 – 14-0070

Did the stop bumper adjustment resolve the concern?
1. Yes – repair is complete.
1. No – proceed to Step 7.

Is the vehicle equipped with a power liftgate?
1. Yes – proceed to Step 8.
1. No – this article does not apply. Refer to Workshop Manual (WSM), Section 501-03 for normal diagnosis.

Replace the power liftgate latch and liftgate power striker motor. Refer to WSM, Sections 501-03 and 501-14.
1. Insert the push pin that is attached to the power liftgate latch cable into the liftgate power striker motor bracket hole.

PART NUMBER	PART NAME
AM5Z-15790-C	Liftgate Power Striker Motor
AM5Z-1743150-A	Power Liftgate Latch

OPERATION	DESCRIPTION	TIME
140070A	2013-2014 C-MAX Adjust Liftgate Stop Bumper On Non-Power Or Power Liftgate (Do Not Use With Any Other Labor Operations)	0.2 Hr.
140070B	2013-2014 C-MAX With Power Liftgate Only: Adjust Liftgate Stop Bumper And Replace The Power Liftgate Latch And Liftgate Power Striker Motor (Do Not Use With Any Other Labor Operations)	0.7 Hr.

WARRANTY STATUS

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage.
Warranty/ESP coverage limits/policies/prior approvals are not altered by a TSB. Warranty/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.