June 24, 2022 NHTSA CAMPAIGN NUMBER: 22V453000
TPMS Light May Not Illuminate/FMVSS 138
Low tire pressure can lead to poor vehicle handling and a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 22V453
Manufacturer Ford
Motor Company
Components TIRES
Potential Number of Units Affected 2,666
Summary
Ford Motor Company (Ford) is recalling certain 2022 F-150 BEV vehicles equipped with 20″ or 22″ all season tires. The tire pressure monitoring system (TPMS) light may not illuminate as intended, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, “Tire Pressure Monitoring Systems.”
Remedy
The body control module (BCM) software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C15.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
Hello <insert customer first name>,
We hope you are enjoying your new Ford F-150 Lightning as much as we enjoyed building it for you. Our commitment to you is to constantly make your F-150 Lightning better and resolve any concerns with minimal disruption to you.
We are providing you with an advance communication that Ford Motor Company has decided that your vehicle, with the VIN XXXX, fails to conform to the Tire Pressure Monitoring System requirements in the Federal Motor Vehicle Safety Standard (FMVSS 138). As a result, the tire pressure monitoring system
(TPMS) light in your vehicle’s instrument cluster may not illuminate as quickly as intended if the tire pressure drops. We recommend checking your vehicle’s tire pressure and ensure it matches the figures provided on the label located inside the driver-side front door jamb (click here).
You will be receiving a recall letter from Ford in the mail in July with further details; however, we wanted to ensure you had information quickly. In addition to your dealer being able to update your vehicle now, Ford will also have the remedy available through a Ford Power-Up software update within 30 days. Ford will notify you when it is available.
If you need any assistance, or have any questions, please contact your dealer, <insert dealership name>, who can provide exactly the help you need. Our Customer Relations Center is also available at (800) 392-3673.
Thank you for your loyalty.
Sincerely,
The F-150 Lightning Team
June 27, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 22C15
Certain 2022 Model Year F-150 Lightning Vehicles
Reconfigure the Body Control Module with Updated As-Built Data
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| F-150 Lightning | 2022 | Rouge Electrical Vehicle Center | October 14, 2021 through June 09, 2022 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In all of the affected vehicles, the vehicle operator may not have adequate warning of low tire pressure, due to incorrect tire pressure values configured in the body control module (BCM). Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of a crash.
Over The Air (OTA) Updates (Ford Power-Up/Lincoln Way):
- In addition to your dealer being able to update vehicles now using FDRS, Ford is planning to deploy an OTA software update in 30 days.
- Before scheduling service for an OTA capable vehicle, please verify through PTS that the FSA is still open (OASIS) and has not already received the OTA update.
-
- Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto vehicle the FSA may still show as open)
-
- If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the “Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.)
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reconfigure the BCM with updated As-Built data and check all 4 tire pressures and if necessary, set all 4 tire pressures to the placard values. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 11, 2022. Owners will be given the option of installing the software update themselves, or they can have their dealer perform the service for them.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with reconfiguring the BCM with updated As-Built data and checking all 4 tire pressures and if necessary, set all 4 tires to the placard values.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
-
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
CERTAIN 2022 MODEL YEAR F-150 LIGHTNING VEHICLES – RECONFIGURE THE BODY CONTROL MODULE WITH UPDATED AS-BUILT DATA
SERVICE PROCEDURE
Module Programming
IMPORTANT: DO NOT allow the diagnostic scan tool to read the Vehicle Identification Number (VIN) automatically, MANUALLY enter the VIN ONLY.
1. Connect a battery charger to the 12V battery.
NOTE: If the diagnostic software does not load make sure there is a good internet connection and the Vehicle communication module II (VCM II) is properly connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: DO NOT allow the diagnostic scan tool to read the VIN automatically, MANUALLY enter the VIN ONLY.
3. Manually enter the VIN.
4. Select Toolbox tab.
NOTE: If the diagnostic scan tool prompts you with “This application will restore the as-built configuration. Do you wish to continue?” select YES for any of the modules in this procedure.
5. From the list on the Left Hand (LH) side of the screen, select the BCM – Body Control Module.
6. From the list on the Right Hand (RH) side of the screen, select:
BCM – Body Control Module (BCM) Module Configuration.
7. Click DOWNLOAD.
8. Click RUN. Follow all on-screen instructions carefully.
9. From the list on the RH side of the screen, select Self-Test and click RUN.
10. Click the Run Selected Tests button in the lower right.
11. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules.
12. Disconnect the battery charger from the 12V battery once the programming has completed.
13. Check and adjust all 4 tire pressures to the values on the Tire and Loading Information label, located in the driver’s door jamb.
Important Information for Module Programming
NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.
- Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
- Inspect VCM II/Vehicle Communication and Measurement Module (VCMM) and cables for any damage.
Make sure scan tool connections are not interrupted during programming.
- A hardwired connection is strongly recommended.
- Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
- Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
- Follow all scan tool on-screen instructions carefully.
- Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
- Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.
Recovering a module when programming has resulted in a blank module
a. Disconnect the VCMII or VCMM from the DLC and from the diagnostic scan tool.
b. After ten seconds, reconnect the VCMII/VCMM to the DLC and diagnostic scan tool. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
On June 14, 2022, an issue pertaining to the Tire Pressure Monitoring System (TPMS) warning light configuration was brought to Ford’s Critical Concern Review Group for review. Ford’s Engineering Team had discovered a discrepancy between the recommended tire cold inflation value displayed on the FordPass mobile app and the value displayed on the placard (TREAD) label on a F-150 battery electric vehicle.
Further investigation determined that the recommended tire cold inflation pressure value in the Body Control Module (BCM) was incorrectly set to 35 psi on F-150 battery electric vehicles equipped with 20” A/S or 22” A/S tires rather than the correct inflation pressure of 42 psi. FMVSS 138 S4.2 requires the TPMS telltale to illuminate when the pressure is either less than or equal to 25% below the vehicle manufacturer’s recommended cold inflation pressure. As a result, FMVSS 138 would require the TPMS light on vehicles equipped with a 20” A/S or 22” A/S tires to illuminate at approximately 32 psi (25% below the recommended 42 psi inflation pressure). Because the recommended tire pressure value stored in the BCM on these vehicles is incorrectly set at 35 psi, the TPMS light would not illuminate until the tire reached 28 psi. The recommended tire pressure information on the placard (TREAD) label as installed on these vehicles is correct.
On June 17, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any customer reports related to improper TPMS low tire pressure function.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| FORD | F-150 BEV | 2022 |
14 Associated Documents
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C15 Certain 2022 Model Year F-150 Lightning Vehicles Reconfigure the Body Control Module with Updated As-Built Data
RCMN-22V453-2203.pdf 295.016KB
Miscellaneous Document – Lightning TPMS Customer Email
RMISC-22V453-8150.pdf 81.512KB
Noncompliance Notice 573 Report
RCLRPT-22V453-9969.PDF 215.375KB
Noncompliance Notice 573 Report
RCLRPT-22V453-2999.PDF 215.372KB
Miscellaneous Document – Ford Pass & Online Recall Message
RMISC-22V453-5233.pdf 105.761KB
Recall Acknowledgement
RCAK-22V453-1808.pdf 645.316KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-22V453-5548.pdf 63.993KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V453-1867.pdf 63.993KB
Miscellaneous Document – OTA Messaging re SYNC Notifications When Automatic Software Updates Are Turned OFF or ON
RMISC-22V453-8042.pdf 719.263KB
Recall 573 Report – 6/27/22
RCLRPT-22V453-9861.PDF 215.372KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V453-4132.PDF 211.14KB
ISSUED Renotification Notice
RCRN-22V453-0074.pdf 549.248KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V453-5179.PDF 211.242KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V453-1146.PDF 211.325KB
Latest Recalls Documents
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
www.motorcraftservice.com
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SEOCONTENT-START
July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22C15 / NHTSA Recall 22V453 2022 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 138 (S4.2) – Tire Pressure Monitoring Systems. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the tire pressure monitoring system (TPMS) light in your vehicle’s instrument cluster may not illuminate when intended and may not be able to provide adequate warning of low tire inflation pressure. What is the risk? Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of a crash. What will Ford and your dealer do? The Body Control Module (BCM) in your vehicle needs to be updated to correct the tire pressure monitoring system alert points. Ford Motor Company will update your vehicle’s software using Wi-Fi or vehicle modem if you have Automatic Updates turned on and have set a schedule for these updates. Refer to attached document titled Ford Power-Up Software: Updates for detailed instructions on how to turn on and schedule your vehicle’s Automatic Updates. Ford will have the remedy available through a Ford Power-Up software update within 30 days. Ford will notify you when it is available. An appointment with your dealership is not necessary if you choose to receive the software via Ford Power-Up automatic update. Ford has also authorized your dealer to update the necessary software on your vehicle free of charge (including parts and labor). Dealers have the ability to perform updates beginning immediately. How long will it take? If you choose to receive the software update on your own using Ford Power-Up technology, we estimate that it will take 30 minutes to complete the installation. If you prefer to go to your dealer for the software update, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Ford has not issued instructions to stop driving your vehicle under this safety recall. Until the required software has been installed in your vehicle, please: l Continue to check and set all 4 tire pressures regularly to match the Tire and Loading Information sticker in the driver door jamb. For your convenience, Ford is encouraging you to ensure Automatic Updates are turned on and you have set a schedule for software updates so that you can take advantage of the Ford Power-Up technology. By utilizing this option, you should not need to take your vehicle to your dealer unless the software updates do not load or install. Note: Should the software fail to load or install properly, Ford has authorized your dealer to install 22C15 software free of charge (parts and labor) under the terms of this program. © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 1 of 6 A/1/000001/1 771636305092 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) If you choose to have your dealer install this software, please call your dealer to schedule a service appointment for Recall 22C15. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to reconfiguring the body control module (BCM) with updated As-Built data and check all 4 tire pressures and if necessary, set all 4 tire pressures to the placard values. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V453. NOTE: Your recall may show up still open in your FordPass App for a period of time. Please feel free to reach out at the phone numbers above if you are unsure whether your vehicle recall is complete and would like immediate confirmation. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 2 of 6 A/2/000001/1 3 of 6 A/3/000001/1 © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 Ford Power-Up Software: Updates How to turn on Automatic Updates and Set a Recurring Schedule Ford Power-Up software updates are downloaded and installed over-the-air using either an external WiFi or FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, as long as both of the following have been done on your vehicle: 1. Automatic Updates is turned ON. 2. A Recurring Schedule has been set. We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle. See your Owner’s Manual for more information on how to navigate your entertainment display. To set a recurring schedule: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Press Schedule Updates (or Recurring Update Schedule). Depending on your vehicle you will either: 4. Choose Schedule. 5. Choose your preferred days and times. 6. Press Save. or 4. Select one of the Preset options OR Select Custom Schedule. 5. If Custom Schedule, choose your preferred days (2 minimum) and time. 6. Exit the screen (Schedule is auto saved). To confirm Automatic Updates is turned ON: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Confirm Automatic Updates is toggled to ON. Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in your FordPass™ App. You can reschedule up to 2 mins before the update begins. Important Notes: l Ford Power-Up software updates are not deployed to all vehicles at the same time. l If you choose to turn Automatic Updates OFF, you will need to have consented to all prior updates for this update to be deployed to your vehicle. l Update Details will specify this recall as being included when this update is available / successfully installed on your vehicle. l Refer to ford.com/support for further information. NOTE: In your vehicle’s entertainment display the Update Details screen will specify this recall as being included when this update is available or successfully installed on your vehicle. You will also get an Update Successful alert in the message center of your FordPass™ app. If you are unsure if you have received the software update for this recall or have any questions regarding software updates, please call our specially trained Software Update Customer Relationship Center at: 1-833-389-0848. * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22C15 / Campaña 22V453 de la NHTSA 2022 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN antes mencionado, no cumple con las Normas Federales de seguridad para Vehículos Motorizados (FMVSS) n.° 138 (S4.2) – Sistemas de monitoreo de presión de las llantas. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La luz del sistema de monitoreo de presión de las llantas (TPMS) en el tablero de instrumentos de su vehículo podría no encenderse cuando corresponde y podría no proporcionar las alertas adecuadas de presión de inflado baja de las llantas. ¿Qué riesgo existe? Una baja presión de las llantas podría provocar una maniobrabilidad deficiente del vehículo y una posible pérdida de control, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Se deberá actualizar el módulo de control de la carrocería (BCM) en su vehículo para corregir los puntos de alerta del sistema de monitoreo de presión de las llantas. Ford Motor Company actualizará el software de su vehículo mediante wifi o a través del módem del vehículo si Actualizaciones automáticas está activado y ha programado un cronograma para estas actualizaciones. Consulte el documento adjunto titulado Software de Ford Power-Up: Actualizaciones para obtener instrucciones detalladas sobre cómo activar y programar las actualizaciones automáticas en su vehículo. Dentro de 30 días, Ford tendrá la solución disponible a través de la actualización de software de Ford Power-Up. Ford le notificará cuando esté disponible. Si opta por recibir el software a través de una actualización automática de Ford Power-Up, no es necesario programar una cita con el distribuidor. Ford también ha autorizado a su distribuidor a actualizar el software necesario en su vehículo, sin costo alguno (piezas y mano de obra). Los distribuidores tienen la posibilidad de realizar las actualizaciones de inmediato. ¿Cuánto tiempo tomará? Si opta por recibir la actualización de software usted mismo con la tecnología de Ford Power-Up, estimamos que tomará 30 minutos en finalizar la instalación. Si prefiere ir al distribuidor para realizar la actualización del software, el tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Mientras no se instale el software en su vehículo, se recomienda: l Continuar revisando y ajustando regularmente la presión de las 4 llantas, a fin de que coincida con la información del autoadhesivo de llantas y carga en la jamba de la puerta del conductor. Para su conveniencia, Ford le recomienda asegurarse de que Actualizaciones automáticas esté activado y que tenga programado un cronograma con las actualizaciones del software, de modo que pueda aprovechar la tecnología de Ford Power-Up. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que las actualizaciones de software no se carguen o no se instalen. Nota: Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su distribuidor a instalar el software de 22C15 sin costo alguno (piezas y mano de obra), conforme a los términos de este programa. 4 of 6 A/4/000001/1 05679 22C15 OTA/DTB122C151 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771636305092 A/4/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si opta por que el distribuidor instale este software, llame para programar una cita de servicio para realizar la Campaña 22C15. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan realizado los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la reconfiguración del módulo de control de la carrocería (BCM) con los datos originales de fabricación actualizados, además, compruebe la presión de las 4 llantas y, si fuera necesario, ajuste la presión de las 4 llantas según los valores de la etiqueta. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V453 de la NHTSA. NOTA: La campaña podría aparecer abierta en la aplicación FordPass durante un período determinado. Si tiene dudas si la campaña se realizó en su vehículo y desea una confirmación inmediata, no dude en comunicarse con nosotros a los números de teléfono antes mencionados. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 5 of 6 A/5/000001/1 05679 22C15 OTA/DTB122C151 © Copyright 2022 Ford, División de Servicio al Cliente 6 of 6 A/6/000001/1 © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 Software de Ford Power-Up: Actualizaciones Cómo activar Actualizaciones automáticas y programar un cronograma recurrente Las actualizaciones del software de Ford Power-Up se descargan e instalan por aire a través de una conexión wifi externa o FordPass™ Connect (módem del vehículo). La mayoría de las actualizaciones de software se producirán sin percibirlo, en segundo plano, siempre que se hayan realizado estas dos acciones en el vehículo: 1. Actualizaciones automáticas está activado. 2. Se haya programado un cronograma recurrente. Recomendamos programar las actualizaciones durante la noche o en un momento que no requiera entrar o utilizar el vehículo. Consulte el Manual del propietario para obtener más información sobre cómo navegar en la pantalla de entretenimiento. Para establecer un cronograma recurrente: 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema (o software). 3. Presione Programar actualizaciones (o Cronograma de actualizaciones recurrentes). Según el vehículo, deberá: 4. Seleccionar Cronograma. 5. Elegir los días y horas de su preferencia. 6. Presionar Guardar. o 4. Seleccionar una de las opciones preajustadas O seleccionar Cronograma personalizado. 5. Si opta por el Cronograma personalizado, elija los días (2 como mínimo) y hora de su preferencia. 6. Salir de la pantalla (el Cronograma se guarda automáticamente). Para confirmar que Actualizaciones automáticas está activado: 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema (o software). 3. Confirme que Actualizaciones automáticas está activado. Antes de descargar e instalar el software, recibirá un recordatorio en el vehículo (24 horas antes) y también en la aplicación FordPass. Puede reprogramar hasta 2 minutos antes de que comience la actualización. Notas importante: l Las actualizaciones de software de Ford Power-Up no se implementará en todos los vehículos al mismo tiempo. l Si opta por desactivar las actualizaciones automáticas, deberá haber aceptado todas las actualizaciones anteriores para que esta se implemente en su vehículo. l Detalles de actualización especificará que esta campaña estará incluida cuando esta actualización esté disponible o cuando se haya instalado correctamente en su vehículo. l Para obtener más información, consulte ford.com/support. NOTA: Si la pantalla de entretenimiento de su vehículo muestra Detalles de actualización, se especificará que esta campaña estará incluida cuando esta actualización esté disponible o cuando se haya instalado correctamente en su vehículo. También recibirá una alerta de Actualización correcta en el centro de mensajes de su aplicación FordPass. Si no está seguro de haber recibido la actualización de software en este campaña o si tiene preguntas relacionadas con las actualizaciones de software, llame al Centro de Relación con Clientes específicamente capacitado en actualización de software. 1-833-389-0848.
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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 F-150 Ford Truck has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22C15 – Tire Pressure Monitoring TPMS Configuration What is the issue? On your vehicle, the tire pressure monitoring system (TPMS) light in your vehicle s instrument cluster may not illuminate when intended and may not be able to provide adequate warning of low tire inflation pressure. Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 F-150 Ford Truck las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22C15 – Configuración del sistema de monitoreo de presión de las llantas TPMS ¿Cuál es el problema? La luz del sistema de monitoreo de presión de las llantas (TPMS) en el tablero de instrumentos de su vehículo podría no encenderse cuando corresponde y podría no proporcionar las alertas adecuadas de presión de inflado baja de las llantas. Una baja presión de las llantas podría provocar una maniobrabilidad deficiente del vehículo y una posible pérdida de control, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000174 / 347 / 174 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0045144 A / 000000000000174 / 174 ù ù
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July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22C15 / NHTSA Recall 22V453 2022 F-150 Ford Truck Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 138 (S4.2) – Tire Pressure Monitoring Systems. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the tire pressure monitoring system (TPMS) light in your vehicle’s instrument cluster may not illuminate when intended and may not be able to provide adequate warning of low tire inflation pressure. What is the risk? Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of a crash. What will Ford and your dealer do? The Body Control Module (BCM) in your vehicle needs to be updated to correct the tire pressure monitoring system alert points. Ford Motor Company will update your vehicle’s software using Wi-Fi or vehicle modem if you have Automatic Updates turned on and have set a schedule for these updates. Refer to attached document titled Ford Power-Up Software: Updates for detailed instructions on how to turn on and schedule your vehicle’s Automatic Updates. Ford will have the remedy available through a Ford Power-Up software update within 30 days. Ford will notify you when it is available. An appointment with your dealership is not necessary if you choose to receive the software via Ford Power-Up automatic update. Ford has also authorized your dealer to update the necessary software on your vehicle free of charge (including parts and labor). Dealers have the ability to perform updates beginning immediately. How long will it take? If you choose to receive the software update on your own using Ford Power-Up technology, we estimate that it will take 30 minutes to complete the installation. If you prefer to go to your dealer for the software update, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Ford has not issued instructions to stop driving your vehicle under this safety recall. Until the required software has been installed in your vehicle, please: l Continue to check and set all 4 tire pressures regularly to match the Tire and Loading Information sticker in the driver door jamb. For your convenience, Ford is encouraging you to ensure Automatic Updates are turned on and you have set a schedule for software updates so that you can take advantage of the Ford Power-Up technology. By utilizing this option, you should not need to take your vehicle to your dealer unless the software updates do not load or install. Note: Should the software fail to load or install properly, Ford has authorized your dealer to install 22C15 software free of charge (parts and labor) under the terms of this program. © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 1 of 6 A/1/000001/1 771636305092 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) If you choose to have your dealer install this software, please call your dealer to schedule a service appointment for Recall 22C15. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to reconfiguring the body control module (BCM) with updated As-Built data and check all 4 tire pressures and if necessary, set all 4 tire pressures to the placard values. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V453. NOTE: Your recall may show up still open in your FordPass App for a period of time. Please feel free to reach out at the phone numbers above if you are unsure whether your vehicle recall is complete and would like immediate confirmation. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 2 of 6 A/2/000001/1 3 of 6 A/3/000001/1 © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 Ford Power-Up Software: Updates How to turn on Automatic Updates and Set a Recurring Schedule Ford Power-Up software updates are downloaded and installed over-the-air using either an external WiFi or FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, as long as both of the following have been done on your vehicle: 1. Automatic Updates is turned ON. 2. A Recurring Schedule has been set. We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle. See your Owner’s Manual for more information on how to navigate your entertainment display. To set a recurring schedule: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Press Schedule Updates (or Recurring Update Schedule). Depending on your vehicle you will either: 4. Choose Schedule. 5. Choose your preferred days and times. 6. Press Save. or 4. Select one of the Preset options OR Select Custom Schedule. 5. If Custom Schedule, choose your preferred days (2 minimum) and time. 6. Exit the screen (Schedule is auto saved). To confirm Automatic Updates is turned ON: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Confirm Automatic Updates is toggled to ON. Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in your FordPass™ App. You can reschedule up to 2 mins before the update begins. Important Notes: l Ford Power-Up software updates are not deployed to all vehicles at the same time. l If you choose to turn Automatic Updates OFF, you will need to have consented to all prior updates for this update to be deployed to your vehicle. l Update Details will specify this recall as being included when this update is available / successfully installed on your vehicle. l Refer to ford.com/support for further information. NOTE: In your vehicle’s entertainment display the Update Details screen will specify this recall as being included when this update is available or successfully installed on your vehicle. You will also get an Update Successful alert in the message center of your FordPass™ app. If you are unsure if you have received the software update for this recall or have any questions regarding software updates, please call our specially trained Software Update Customer Relationship Center at: 1-833-389-0848. * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22C15 / Campaña 22V453 de la NHTSA 2022 F-150 Ford Truck Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN antes mencionado, no cumple con las Normas Federales de seguridad para Vehículos Motorizados (FMVSS) n.° 138 (S4.2) – Sistemas de monitoreo de presión de las llantas. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La luz del sistema de monitoreo de presión de las llantas (TPMS) en el tablero de instrumentos de su vehículo podría no encenderse cuando corresponde y podría no proporcionar las alertas adecuadas de presión de inflado baja de las llantas. ¿Qué riesgo existe? Una baja presión de las llantas podría provocar una maniobrabilidad deficiente del vehículo y una posible pérdida de control, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Se deberá actualizar el módulo de control de la carrocería (BCM) en su vehículo para corregir los puntos de alerta del sistema de monitoreo de presión de las llantas. Ford Motor Company actualizará el software de su vehículo mediante wifi o a través del módem del vehículo si Actualizaciones automáticas está activado y ha programado un cronograma para estas actualizaciones. Consulte el documento adjunto titulado Software de Ford Power-Up: Actualizaciones para obtener instrucciones detalladas sobre cómo activar y programar las actualizaciones automáticas en su vehículo. Dentro de 30 días, Ford tendrá la solución disponible a través de la actualización de software de Ford Power-Up. Ford le notificará cuando esté disponible. Si opta por recibir el software a través de una actualización automática de Ford Power-Up, no es necesario programar una cita con el distribuidor. Ford también ha autorizado a su distribuidor a actualizar el software necesario en su vehículo, sin costo alguno (piezas y mano de obra). Los distribuidores tienen la posibilidad de realizar las actualizaciones de inmediato. ¿Cuánto tiempo tomará? Si opta por recibir la actualización de software usted mismo con la tecnología de Ford Power-Up, estimamos que tomará 30 minutos en finalizar la instalación. Si prefiere ir al distribuidor para realizar la actualización del software, el tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Mientras no se instale el software en su vehículo, se recomienda: l Continuar revisando y ajustando regularmente la presión de las 4 llantas, a fin de que coincida con la información del autoadhesivo de llantas y carga en la jamba de la puerta del conductor. Para su conveniencia, Ford le recomienda asegurarse de que Actualizaciones automáticas esté activado y que tenga programado un cronograma con las actualizaciones del software, de modo que pueda aprovechar la tecnología de Ford Power-Up. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que las actualizaciones de software no se carguen o no se instalen. Nota: Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su distribuidor a instalar el software de 22C15 sin costo alguno (piezas y mano de obra), conforme a los términos de este programa. 4 of 6 A/4/000001/1 05679 22C15 OTA/DTB122C151 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771636305092 A/4/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si opta por que el distribuidor instale este software, llame para programar una cita de servicio para realizar la Campaña 22C15. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan realizado los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la reconfiguración del módulo de control de la carrocería (BCM) con los datos originales de fabricación actualizados, además, compruebe la presión de las 4 llantas y, si fuera necesario, ajuste la presión de las 4 llantas según los valores de la etiqueta. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V453 de la NHTSA. NOTA: La campaña podría aparecer abierta en la aplicación FordPass durante un período determinado. Si tiene dudas si la campaña se realizó en su vehículo y desea una confirmación inmediata, no dude en comunicarse con nosotros a los números de teléfono antes mencionados. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 5 of 6 A/5/000001/1 05679 22C15 OTA/DTB122C151 © Copyright 2022 Ford, División de Servicio al Cliente 6 of 6 A/6/000001/1 © Copyright 2022 Ford Motor Company 05679 22C15 OTA/DTB122C151 Software de Ford Power-Up: Actualizaciones Cómo activar Actualizaciones automáticas y programar un cronograma recurrente Las actualizaciones del software de Ford Power-Up se descargan e instalan por aire a través de una conexión wifi externa o FordPass™ Connect (módem del vehículo). La mayoría de las actualizaciones de software se producirán sin percibirlo, en segundo plano, siempre que se hayan realizado estas dos acciones en el vehículo: 1. Actualizaciones automáticas está activado. 2. Se haya programado un cronograma recurrente. Recomendamos programar las actualizaciones durante la noche o en un momento que no requiera entrar o utilizar el vehículo. Consulte el Manual del propietario para obtener más información sobre cómo navegar en la pantalla de entretenimiento. Para establecer un cronograma recurrente: 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema (o software). 3. Presione Programar actualizaciones (o Cronograma de actualizaciones recurrentes). Según el vehículo, deberá: 4. Seleccionar Cronograma. 5. Elegir los días y horas de su preferencia. 6. Presionar Guardar. o 4. Seleccionar una de las opciones preajustadas O seleccionar Cronograma personalizado. 5. Si opta por el Cronograma personalizado, elija los días (2 como mínimo) y hora de su preferencia. 6. Salir de la pantalla (el Cronograma se guarda automáticamente). Para confirmar que Actualizaciones automáticas está activado: 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema (o software). 3. Confirme que Actualizaciones automáticas está activado. Antes de descargar e instalar el software, recibirá un recordatorio en el vehículo (24 horas antes) y también en la aplicación FordPass. Puede reprogramar hasta 2 minutos antes de que comience la actualización. Notas importante: l Las actualizaciones de software de Ford Power-Up no se implementará en todos los vehículos al mismo tiempo. l Si opta por desactivar las actualizaciones automáticas, deberá haber aceptado todas las actualizaciones anteriores para que esta se implemente en su vehículo. l Detalles de actualización especificará que esta campaña estará incluida cuando esta actualización esté disponible o cuando se haya instalado correctamente en su vehículo. l Para obtener más información, consulte ford.com/support. NOTA: Si la pantalla de entretenimiento de su vehículo muestra Detalles de actualización, se especificará que esta campaña estará incluida cuando esta actualización esté disponible o cuando se haya instalado correctamente en su vehículo. También recibirá una alerta de Actualización correcta en el centro de mensajes de su aplicación FordPass. Si no está seguro de haber recibido la actualización de software en este campaña o si tiene preguntas relacionadas con las actualizaciones de software, llame al Centro de Relación con Clientes específicamente capacitado en actualización de software. 1-833-389-0848.
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Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 27, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C15 Certain 2022 Model Year F-150 Lightning Vehicles Reconfigure the Body Control Module with Updated As-Built Data AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates F-150 Lightning 2022 Rouge Electrical Vehicle Center October 14, 2021 through June 09, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In all of the affected vehicles, the vehicle operator may not have adequate warning of low tire pressure, due to incorrect tire pressure values configured in the body control module (BCM). Low tire pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of a crash. Over The Air (OTA) Updates (Ford Power-Up/Lincoln Way): In addition to your dealer being able to update vehicles now using FDRS, Ford is planning to deploy an OTA software update in 30 days. Before scheduling service for an OTA capable vehicle, please verify through PTS that the FSA is still open (OASIS) and has not already received the OTA update. 1. Verify FSA is still open by viewing the “Outstanding Field Service Actions” on the OASIS results page on PTS. (Note: If the OTA update was recently downloaded onto vehicle the FSA may still show as open) 2. If the FSA is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the “Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: the FSA may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS.) SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reconfigure the BCM with updated As-Built data and check all 4 tire pressures and if necessary, set all 4 tire pressures to the placard values. This service must be performed on all affected vehicles at no charge to the vehicle owner. Copyright 2022 Ford Motor Company OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 11, 2022. Owners will be given the option of installing the software update themselves, or they can have their dealer perform the service for them. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan Ford Power-Up Software Updates QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C15 Certain 2022 Model Year F-150 Lightning Vehicles Reconfigure the Body Control Module with Updated As-Built Data OASIS ACTIVATION OASIS will be activated on June 27, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com by June 27, 2022. Owner names and addresses will be available by July 25, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C15 Certain 2022 Model Year F-150 Lightning Vehicles Reconfigure the Body Control Module with Updated As-Built Data OWNER REFUNDS This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with reconfiguring the BCM with updated As-Built data and checking all 4 tire pressures and if necessary, set all 4 tires to the placard values. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C15 Certain 2022 Model Year F-150 Lightning Vehicles Reconfigure the Body Control Module with Updated As-Built Data CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22C15 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Refunds: Submit refunds on a separate repair line. – Program Code: 22C15 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C15 Certain 2022 Model Year F-150 Lightning Vehicles Reconfigure the Body Control Module with Updated As-Built Data LABOR ALLOWANCES Description Labor Operation Labor Time Reconfigure the BCM with Updated As-Built Data and Check all Tire Pressures and If Necessary, Set Tire Pressures to the Placard Values 22C15B 0.3 Hour(s) PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 2 COMPLIANCE RECALL 22C15 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 CERTAIN 2022 MODEL YEAR F-150 LIGHTNING VEHICLES – RECONFIGURE THE BODY CONTROL MODULE WITH UPDATED AS-BUILT DATA SERVICE PROCEDURE Module Programming IMPORTANT: DO NOT allow the diagnostic scan tool to read the Vehicle Identification Number (VIN) automatically, MANUALLY enter the VIN ONLY. 1. Connect a battery charger to the 12V battery. NOTE: If the diagnostic software does not load make sure there is a good internet connection and the Vehicle communication module II (VCM II) is properly connected to the Data Link Connector (DLC). 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: DO NOT allow the diagnostic scan tool to read the VIN automatically, MANUALLY enter the VIN ONLY. 3. Manually enter the VIN. 4. Select Toolbox tab. NOTE: If the diagnostic scan tool prompts you with “This application will restore the as-built configuration. Do you wish to continue?” select YES for any of the modules in this procedure. 5. From the list on the Left Hand (LH) side of the screen, select the BCM – Body Control Module. 6. From the list on the Right Hand (RH) side of the screen, select: BCM – Body Control Module (BCM) Module Configuration. 7. Click DOWNLOAD. 8. Click RUN. Follow all on-screen instructions carefully. 9. From the list on the RH side of the screen, select Self-Test and click RUN. 10. Click the Run Selected Tests button in the lower right. 11. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 12. Disconnect the battery charger from the 12V battery once the programming has completed. 13. Check and adjust all 4 tire pressures to the values on the Tire and Loading Information label, located in the driver’s door jamb. ATTACHMENT III PAGE 2 OF 2 COMPLIANCE RECALL 22C15 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2022 Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect VCM II/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module a. Disconnect the VCMII or VCMM from the DLC and from the diagnostic scan tool. b. After ten seconds, reconnect the VCMII/VCMM to the DLC and diagnostic scan tool. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22C15 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22C15, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to August 01, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: Claimant name and address Vehicle make, model, and model year Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) Identification of the recall number (either the Ford recall number or the NHTSA recall number) Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-453 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 24, 2022 NHTSA Recall No. : 22V-453 Manufacturer Recall No. : 22C15 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 2,666 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ford F-150 BEV (EBP) Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : The recalled part was introduced into production on 10/14/2021 and was taken out of production on 06/09/22. Affected vehicles are equipped with a battery electric powertrain and with 20” or 22” all season tires. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 2666 F-150 vehicles are affected. Production Dates : OCT 14, 2021 – JUN 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The tire pressure monitoring system (TPMS) light may not illuminate when intended. FMVSS 1 : 138 – Tire pressure monitoring systems FMVSS 2 : NR Description of the Safety Risk : The tire pressure monitoring system (TPMS) light may not illuminate when intended and may not be able to provide adequate warning of low tire Part 573 Safety Recall Report 22V-453 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 inflation pressure. Low tire inflation pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash. Description of the Cause : The recommended tire cold inflation pressure value in the Body Control Module (BCM) was incorrectly set to 35 psi rather than the correct inflation pressure of 42 psi. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Body Control Module Software Component Description : BEV Power Tailgate Component Part Number : NL3T-14C636-LAH Component Name 2 : Body Control Module Software Component Description : BEV Base Tailgate Component Part Number : NL3T-14C636-KAH Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : On June 14, 2022, an issue pertaining to the Tire Pressure Monitoring System (TPMS) warning light configuration was brought to Ford’s Critical Concern Review Group for review. Ford’s Engineering Team had discovered a discrepancy between the recommended tire cold inflation value displayed on the FordPass mobile app and the value displayed on the placard (TREAD) label on a F-150 battery electric vehicle. Further investigation determined that the recommended tire cold inflation pressure value in the Body Control Module (BCM) was incorrectly set to 35 psi on F-150 battery electric vehicles equipped with 20” A/S or 22” A/S tires rather than the correct inflation pressure of 42 psi. FMVSS 138 S4.2 requires the TPMS telltale to Part 573 Safety Recall Report 22V-453 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 illuminate when the pressure is either less than or equal to 25% below the vehicle manufacturer’s recommended cold inflation pressure. As a result, FMVSS 138 would require the TPMS light on vehicles equipped with a 20” A/S or 22” A/S tires to illuminate at approximately 32 psi (25% below the recommended 42 psi inflation pressure). Because the recommended tire pressure value stored in the BCM on these vehicles is incorrectly set at 35 psi, the TPMS light would not illuminate until the tire reached 28 psi. The recommended tire pressure information on the placard (TREAD) label as installed on these vehicles is correct. On June 17, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any customer reports related to improper TPMS low tire pressure function. Description of Remedy : Description of Remedy Program : The remedy for this program is a BCM software update. Ford is anticipated to begin the Ford Power-Up deployment to update the BCM software for affected vehicles in 30-60 days. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. Owners will be encouraged to ensure their tire pressure matches the pressure values provided on the placard located inside the drive-side front door jamb before having the software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be August 1st, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The BCM software (NL3T-14C636-LAH and NL3T-14C636-KAH) was corrected to match the pressure provided on the vehicle placard (TREAD) label. Identify How/When Recall Condition was Corrected in Production : On June 9, 2022. the cold tire inflation configuration in the BCM was corrected match the pressure provided on the vehicle placard (TREAD) label. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 27, 2022. Mailing of owner notification letters is expected to begin July 11, 2022 and is expected to be completed by July 15, 2022. Planned Dealer Notification Date : JUN 27, 2022 – JUN 27, 2022 Part 573 Safety Recall Report 22V-453 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 11, 2022 – JUL 15, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-453 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 27, 2022 NHTSA Recall No. : 22V-453 Manufacturer Recall No. : 22C15 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 2,666 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 Ford F-150 BEV (EBP) Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : The recalled part was introduced into production on 10/14/2021 and was taken out of production on 06/09/22. Affected vehicles are equipped with a battery electric powertrain and with 20” or 22” all season tires. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 2666 F-150 vehicles are affected. Production Dates : OCT 14, 2021 – JUN 09, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The tire pressure monitoring system (TPMS) light may not illuminate when intended. FMVSS 1 : 138 – Tire pressure monitoring systems FMVSS 2 : NR Description of the Safety Risk : The tire pressure monitoring system (TPMS) light may not illuminate when intended and may not be able to provide adequate warning of low tire Part 573 Safety Recall Report 22V-453 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 inflation pressure. Low tire inflation pressure may lead to poor vehicle handling and a possible loss of vehicle control, increasing the risk of crash. Description of the Cause : The recommended tire cold inflation pressure value in the Body Control Module (BCM) was incorrectly set to 35 psi rather than the correct inflation pressure of 42 psi. Identification of Any Warning that can Occur : NR Involved Components : Component Name 1 : Body Control Module Software Component Description : BEV Power Tailgate Component Part Number : NL3T-14C636-LAH Component Name 2 : Body Control Module Software Component Description : BEV Base Tailgate Component Part Number : NL3T-14C636-KAH Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : On June 14, 2022, an issue pertaining to the Tire Pressure Monitoring System (TPMS) warning light configuration was brought to Ford’s Critical Concern Review Group for review. Ford’s Engineering Team had discovered a discrepancy between the recommended tire cold inflation value displayed on the FordPass mobile app and the value displayed on the placard (TREAD) label on a F-150 battery electric vehicle. Further investigation determined that the recommended tire cold inflation pressure value in the Body Control Module (BCM) was incorrectly set to 35 psi on F-150 battery electric vehicles equipped with 20” A/S or 22” A/S tires rather than the correct inflation pressure of 42 psi. FMVSS 138 S4.2 requires the TPMS telltale to Part 573 Safety Recall Report 22V-453 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 illuminate when the pressure is either less than or equal to 25% below the vehicle manufacturer’s recommended cold inflation pressure. As a result, FMVSS 138 would require the TPMS light on vehicles equipped with a 20” A/S or 22” A/S tires to illuminate at approximately 32 psi (25% below the recommended 42 psi inflation pressure). Because the recommended tire pressure value stored in the BCM on these vehicles is incorrectly set at 35 psi, the TPMS light would not illuminate until the tire reached 28 psi. The recommended tire pressure information on the placard (TREAD) label as installed on these vehicles is correct. On June 17, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any customer reports related to improper TPMS low tire pressure function. Description of Remedy : Description of Remedy Program : The remedy for this program is a BCM software update. Ford is anticipated to begin the Ford Power-Up deployment to update the BCM software for affected vehicles in 30 days. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. Owners will be encouraged to ensure their tire pressure matches the pressure values provided on the placard located inside the drive-side front door jamb before having the software updated. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be August 1st, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The BCM software (NL3T-14C636-LAH and NL3T-14C636-KAH) was corrected to match the pressure provided on the vehicle placard (TREAD) label. Identify How/When Recall Condition was Corrected in Production : On June 9, 2022. the cold tire inflation configuration in the BCM was corrected match the pressure provided on the vehicle placard (TREAD) label. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 27, 2022. Mailing of owner notification letters is expected to begin July 11, 2022 and is expected to be completed by July 15, 2022. Planned Dealer Notification Date : JUN 27, 2022 – JUN 27, 2022 Part 573 Safety Recall Report 22V-453 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Planned Owner Notification Date : JUL 11, 2022 – JUL 15, 2022 * NR – Not Reported
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