June 24, 2022 NHTSA CAMPAIGN NUMBER: 22V451000
Inadequate Front Windshield Bonding/FMVSS 212
A windshield that separates from a vehicle during a crash can increase the risk of injury.
NHTSA Campaign Number: 22V451
Manufacturer Ford
Motor Company
Components VISIBILITY
Potential Number of Units Affected 63,294
Summary
Ford Motor Company (Ford) is recalling certain 2022 Bronco and Ranger vehicles. The windshield may not have been properly bonded to the vehicle, which could allow it to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, “Windshield Mounting.”
Remedy
Dealers will remove and reinstall the windshield, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22C12.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
November 15, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 22C12 – Supplement #1
Certain 2022 Model Year Bronco and Ranger Vehicles
Windshield Adhesion Repair
REASON FOR THIS SUPPLEMENT
- Affected Vehicles: Please check OASIS to ensure 22C12 FSA is OPEN before any repairs.
-
- Over 4k VINS have been closed due to confirmed repairs prior to dealer delivery. This information was obtained after customers were mailed letters.
- Owner Notification: New letters will be mailed to certain customers advising them their vehicle does not need to be repaired.
- Technical Information: Protect VIN label and dash from potential damage during body shop repair.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco | 2022 | Michigan Assembly | December 08, 2021 through April 12, 2022 |
| Ranger | December 17, 2021 through April 12, 2022 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
NOTE: Over 4k VINS have been closed due to confirmed repairs prior to dealer delivery.
REASON FOR THIS COMPLIANCE RECALL
All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting, due to the potential for inadequate urethane adhesion around portions of the glass. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove the windshield and improve the windshield urethane to body adhesion using the attached procedures. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of July 11, 2022.
Updated Owner letters, for certain vehicles that do not need repairs, are expected to be mailed the week of November 28, 2022.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with windshield repair due to inadequate urethane adhesion.
RENTAL VEHICLES
Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the days the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity | Claim Quantity |
| Consumables Required for all Vehicles | |||
| Obtain Locally | Masking Tape | Claim as MISC OTHER | |
| Glass Cleaner | |||
| Dow BETAPRIME 5504G / Sika Primer-207 or equivalent | |||
| SikaTack MACH 60 / SikaTack MACH 30 / Dow BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent | |||
| Roloc Disks or equivalent for urethane removal | |||
| Isopropyl Alcohol | |||
| Ford Approved Epoxy Based Primer | |||
| Related Damage Only – Base Part Numbers | |||
| -7803100- | Bronco – Windshield | As Needed
VIN Specific – Only if breaks during removal procedure. | |
| -2103100- | Ranger – Windshield | ||
CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR
SERVICE PROCEDURE – BODY SHOP INSTRUCTIONS
BRONCO VEHICLES
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Body Shop Part One – Prepare vehicle for repairs – Steps 1-2
2. Glass Company Part One – Remove windshield – Separate attachment
3. Body Shop Part Two – Improve flange adhesion – Steps 3-10 as required.
4. Glass Company Part Two – Install windshield – Separate attachment
5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 11-13
BODY SHOP PART ONE
1. Remove the cowl panel grille. Please follow Workshop Manual (WSM) procedures in Section 501-02.
2. Remove the windshield header trim panel. Please follow WSM procedures in Section 501-05.
GLASS COMPANY PART ONE – SEPARATE ATTACHMENT
BODY SHOP PART TWO
3. Cover/protect the body and interior of the vehicle with a one-time use, disposable drop plastic.
NOTE: Ensure that the VIN label is fully covered and protected from sanding and paint.
4. Using a scraper, cut through the urethane bead vertically down to the painted surface to create a starting point.
– Once reaching the painted surface, pry one side of the bead up with the scraper.
– Using fingers, work to peel the urethane off the windshield body flange.
5. In areas where the urethane peeled up cleanly:
– Use 400-600 grit sandpaper or a fine Scotch-Brite pad.
– Manually scuff the clear coat lightly until it displays a white haze.
– Be sure to only abrade the flange.
– See Figure 1.
6. In areas where the urethane did not peel up cleanly:
– Use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from the flange.
– Attempt to minimize abrasion to the painted surface.
– See Figure 2.
7. Clean off the entire windshield flange from all dirt and debris.
8. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface. Allow one minute for the Isopropyl Alcohol to evaporate.
9. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 3.
10. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. See Figure 4.
– Allow time for the primer to dry per the manufacturer’s instructions.
GLASS COMPANY PART TWO – SEPARATE ATTACHMENT
BODY SHOP PART THREE
NOTICE: The door windows must be left open during the adhesive curing time.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
NOTE: Part Three may only be performed once the Glass Company repair procedures have been completed.
11. Remove the protective cover from the vehicle and clean off any dirt and debris.
12. Re-install all previously removed components by reversing steps 1-2.
13. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.
CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR
SERVICE PROCEDURE – GLASS COMPANY INSTRUCTIONS
BRONCO VEHICLES
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Body Shop Part One – Prepare vehicle for repairs – Separate attachment
2. Glass Company Part One – Remove windshield – Steps 1-6 as required.
3. Body Shop Part Two – Improve Flange adhesion – Separate attachment
4. Glass Company Part Two – Install windshield – Steps 7-15
5. Body Shop Part Three – Calibrate Image Processing Module A – Separate attachment
BODY SHOP PART ONE – SEPARATE ATTACHMENT
GLASS COMPANY – PART ONE
1. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 1 as a locational reference.
NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When using a fiber line to cut out the glass, the line will roll over the class A paint in the roof area, once tension is applied to it. If using a nylon style string, this will not damage the paint.
2. Remove the windshield using a fiber line cut out tool. See Figure 2.
3. Remove the tape from the A-pillar and roof edge.
4. Inspect the windshield for possible damage. Is there any damage to the windshield?
Yes – Replace the windshield. Proceed to Step 5.
No – Re-install the original windshield. Proceed to Step 7 once Body Shop – Part Two has been completed.
NOTE: Damage to the alignment pins does not require windshield replacement.
5. Use glass cleaner to clean the surface of the new windshield to be installed.
6. Remove and transfer any necessary components onto the new windshield.
– Proceed to step 7 once Body Shop – Part Two has been completed.
BODY SHOP PART TWO – SEPARATE ATTACHMENT
GLASS COMPANY – PART TWO
NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed.
7. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 3.
NOTICE: New or reused fixed glass must be installed within 2 hours of cutting the urethane adhesive. Exposed cut surfaces of urethane become oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond.
Material (Steps 8-11): Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207
8. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location.
– Allow dry time between each coat applied.
9. Apply two coats of window primer at any location where the paint layers have been damaged to provide environmental protection.
– Allow dry time between each coat applied.
10. If the windshield is being replaced, apply window primer according to the manufacturer’s instructions to the new windshield.
– Allow dry time per manufacturer’s instructions.
11. If the original windshield is being reused, apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed.
– Allow dry time per manufacturer’s instructions.
12. Cut the urethane adhesive applicator tip to specification. See Figure 4.
Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive
13. Apply a urethane adhesive bead. See Figure 5.
1. Start and end at the original overlap points to prevent air and water leaks.
2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the original urethane adhesive bead location.
3. Make sure there are no gaps in the bead.
NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.
NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.
NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.
14. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond.
NOTICE: The door windows must be left open during the adhesive curing time.
15. Install the fixed glass to the vehicle.
1. Install the fixed glass, pressing firmly by hand to ensure a good bond.
2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
BODY SHOP PART THREE – SEPARATE ATTACHMENT
CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR
SERVICE PROCEDURE – BODY SHOP INSTRUCTIONS
RANGER VEHICLES
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Body Shop Part One – Prepare vehicle for repairs – Step 1
2. Glass Company Part One – Remove windshield – Separate attachment
3. Body Shop Part Two – Improve flange adhesion – Steps 2-9 as required.
4. Glass Company Part Two – Install windshield – Separate attachment
5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 10-12
BODY SHOP PART ONE
1. Remove the cowl panel grille. Please follow Workshop Manual (WSM) procedures in Section 501-02.
GLASS COMPANY PART ONE – SEPARATE ATTACHMENT
BODY SHOP PART TWO
2. Cover/protect the body and interior of the vehicle with a one-time use, disposable drop plastic.
NOTE: Ensure that the exposed headliner edge is fully covered.
NOTE: Ensure that the VIN label is fully covered and protected from sanding and paint.
3. Using a scraper, cut through the urethane bead vertically down to the painted surface to create a starting point.
– Once reaching the painted surface, pry one side of the bead up with the scraper.
– Using fingers, work to peel the urethane off the windshield body flange.
4. In areas where the urethane peeled up cleanly:
– Use 400-600 grit sandpaper or a fine Scotch-Brite pad.
– Manually scuff the clear coat lightly until it displays a white haze.
– Be sure to only abrade the flange.
– See Figure 1.
5. In areas where the urethane did not peel up cleanly:
– Use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from the flange.
– Attempt to minimize abrasion to the painted surface.
– See Figure 2.
6. Clean off the entire windshield flange from all dirt and debris.
7. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface. Allow one minute for the Isopropyl Alcohol to evaporate.
8. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 3.
9. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. See Figure 4.
– Allow time for the primer to dry per the manufacturer’s instructions.
GLASS COMPANY PART TWO – SEPARATE ATTACHMENT
BODY SHOP PART THREE
NOTICE: The door windows must be left open during the adhesive curing time.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
NOTE: Part Three may only be performed once the Glass Company repair procedures have been completed.
10. Remove the protective cover from the vehicle and clean off any dirt and debris.
11. Re-install all previously removed components by reversing step 1.
12. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool.
CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR
SERVICE PROCEDURE – GLASS COMPANY INSTRUCTIONS
RANGER VEHICLES
NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed.
The instructions should be followed in this order.
1. Body Shop Part One – Prepare vehicle for repairs – Separate attachment
2. Glass Company Part One – Remove windshield – Steps 1-6 as required.
3. Body Shop Part Two – Improve Flange adhesion – Separate attachment
4. Glass Company Part Two – Install windshield – Steps 7-15
5. Body Shop Part Three – Calibrate Image Processing Module A – Separate attachment
BODY SHOP PART ONE – SEPARATE ATTACHMENT
GLASS COMPANY – PART ONE
1. Apply tape to the perimeter of the windshield to protect from paint damage. Multiple layers of tape may be required. See Figure 1 as a locational reference.
2. Remove the windshield using the cold knife method to cut the urethane from the outside of the vehicle provided the blade can reach the bead.
NOTE: It is suggested to use multiple blade lengths. See Figure 2.
3. Remove the tape from the A-pillar and roof edge.
4. Inspect the windshield for possible damage. Is there any damage to the windshield?
Yes – Replace the windshield. Proceed to Step 5.
No – Re-install the original windshield. Proceed to Step 7 once Body Shop – Part Two has been completed.
NOTE: Damage to the alignment pins does not require windshield replacement.
5. Use glass cleaner to clean the surface of the new windshield to be installed.
6. Remove and transfer any necessary components onto the new windshield.
– Proceed to step 7 once Body Shop – Part Two has been completed.
BODY SHOP PART TWO – SEPARATE ATTACHMENT
GLASS COMPANY – PART TWO
NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed.
7. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 3.
NOTICE: New or reused fixed glass must be installed within 2 hours of cutting the urethane adhesive. Exposed cut surfaces of urethane become oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond.
Material (Steps 8-11): Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207
8. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location.
– Allow dry time between each coat applied.
9. Apply two coats of window primer at any location where the paint layers have been damaged to provide environmental protection.
– Allow dry time between each coat applied.
10. If the windshield is being replaced, apply window primer according to the manufacturer’s instructions to the new windshield.
– Allow dry time per manufacturer’s instructions.
11. If the original windshield is being reused, apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed.
– Allow dry time per manufacturer’s instructions.
12. Cut the urethane adhesive applicator tip to specification. See Figure 4.
Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive
13. Apply a urethane adhesive bead. See Figure 5.
1. Start and end at the original overlap points to prevent air and water leaks.
2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the original urethane adhesive bead location.
3. Make sure there are no gaps in the bead.
NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks.
NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive.
NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead.
14. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond.
NOTICE: The door windows must be left open during the adhesive curing time.
15. Install the fixed glass to the vehicle.
1. Install the fixed glass, pressing firmly by hand to ensure a good bond.
2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured.
WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s).
BODY SHOP PART THREE – SEPARATE ATTACHMENT
22C12 – CERTAIN 2022 FORD BRONCO AND RANGER VEHICLES – INADEQUATE WINDSHIELD ADHESION
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
April 2022- On April 07, 2022, an issue was introduced to Ford’s Critical Concern Review Group (CCRG) to review windshield installation control plan data from the Michigan Assembly Plant (MAP). On the previous day, a reported urethane concern from a customer’s Bronco was reviewed. In expanding the search, data indicated that eight of 65 units did not meet Ford’s internal adhesion control plan requirements. These eight units had build dates from January 15 to January 25, 2022.
From April 07 to April 13, 2022, additional Bronco windshield cutout tests were conducted and 16 additional units that did not meet Ford’s enhanced internal threshold adhesion were identified. These units were built between January 15 to March 30, 2022. Ford further identified that the Ranger windshield installation process is similar to Bronco. Subsequent windshield cutout tests conducted on Ranger units found three units out of 14 that did not meet Ford’s internal windshield adhesion threshold. These three units were built between January 10 to March 29, 2022.
At the direction of the CCRG, Ford Engineering and MAP initiated an investigation on April 21, 2022, into potential contributors to reduced windshield adhesion and variables affecting bonding results, including ambient temperature and humidity, oven settings and variation, presence of contaminants (e.g. silicone and fluorine), phthalate levels, clearcoat thickness and others. While some evidence was found that could relate to each variable, no conclusions were reached.
May 2022- From May 06, 2022 to June 02, 2022, an expanded review of MAP control plan data and additional cutout data for vehicles at MAP identified bonding performance that did not meet Ford’s internal requirements on vehicles produced during the build date ranges identified above. The level of windshield adhesion performance observed from the panel testing and vehicle glass cut-outs called into question whether the affected units would meet the 50% adhesion requirements of FMVSS 212. The cause for this issue remains unknown at this time.
Ford is not aware of any accidents or injuries pertaining to this issue.
On June 17, 2022, Ford’s Field Review Committee reviewed the concern, and approved a field action for a potential noncompliance in the listed population.
###
June 24, 2022
2 Affected Products
Vehicles
11 Associated Documents
Miscellaneous Document – Chronology of Defect
RMISC-22V451-9214.pdf 70.693KB
Noncompliance Notice 573 Report
RCLRPT-22V451-6423.PDF 215.38KB
Recall Acknowledgement
RCAK-22V451-1967.pdf 645.124KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair
RCMN-22V451-4233.pdf 4560.447KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V451-4002.pdf 52.621KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V451-5541.PDF 211.147KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair
RCMN-22V451-8220.pdf 4531.874KB
ISSUED Renotification Notice
ISSUED Owner Notification Letter(Part 577) (Already Repaired)
RCONL-22V451-1518.pdf 42.522KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V451-8940.PDF 211.255KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V451-5662.PDF 211.347KB
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November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Bronco has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22C12 – Bronco/Ranger Windshield Adhesion What is the issue? On your vehicle, it is possible that the urethane adhesion of the windshield to the body is inadequate and may not conform to Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting. An inadequately adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Bronco las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22C12 – Adhesión del parabrisa de Bronco/Ranger ¿Cuál es el problema? Es posible que la adhesión de uretano del parabrisa de su vehículo con la carrocería sea inadecuada y podría no cumplir con las Normas Federales de Seguridad para Vehículos motorizados (FMVSS) 212 Windshield Mounting (Montaje del parabrisa). Un parabrisa adherido de forma incorrecta podría no permanecer adecuadamente sujeto en un choque, lo cual aumenta el riesgo de que un ocupante sufra alguna lesión. Los vehículos afectados podrían experimentar un mayor ruido de viento o fugas de agua. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000155 / 309 / 155 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0012757 A / 000000000000155 / 155 ù ù
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July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 22C12 / NHTSA Recall 22V451 2022 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting, due to the potential for inadequate urethane adhesion around portions of the glass. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it is possible that the urethane adhesion of the windshield to the body is inadequate and may not conform to Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting. What is the risk? An inadequately adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to have the windshield removed and reinstalled using standard service procedures, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required for your dealer to coordinate with a glass installer. In addition, your vehicle may require parts to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22C12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. © Copyright 2022 Ford Motor Company 08367 22C12 PA/DTB122C121 1 of 4 A/1/000001/1 771632464455 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to windshield repair due to inadequate urethane adhesion. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V451. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22C12 PA/DTB122C121 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de cumplimiento 22C12 / Campaña 22V451 de la NHTSA 2022 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con las Normas Federales de Seguridad para Vehículos Motorizados (FMVSS) 212 Windshield Mounting (Montaje del parabrisa), debido a una posible adhesión de uretano inadecuada alrededor de algunas partes del cristal. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Es posible que la adhesión de uretano del parabrisa de su vehículo con la carrocería sea inadecuada y podría no cumplir con las Normas Federales de Seguridad para Vehículos motorizados (FMVSS) 212 Windshield Mounting (Montaje del parabrisa). ¿Qué riesgo existe? Un parabrisa adherido de forma incorrecta podría no permanecer adecuadamente sujeto en un choque, lo cual aumenta el riesgo de que un ocupante sufra alguna lesión. Los vehículos afectados podrían experimentar un mayor ruido de viento o fugas de agua. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a quitar y volver a instalar el parabrisa conforme a los procedimiento de servicio estándar, sin costo alguno para usted (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Podría requerirse tiempo adicional para que el distribuidor coordine con el instalador del cristal. Además, podría ser necesario pedir piezas para su vehículo. ¿Qué debe hacer? Llame de inmediato a su distribuidor y solicite una cita de servicio para llevar a cabo la campaña de seguridad 22C12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. 3 of 4 A/3/000001/1 08367 22C12 PA/DTB122C121 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771632464455 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Necesita un vehículo de alquiler? Su distribuidor está autorizado a ofrecerle un vehículo de alquiler para su transporte personal sin costo (excepto el combustible y el seguro) mientras su vehículo se encuentre en reparación. Comuníquese con su distribuidor para conocer las pautas y limitaciones. ¿Ha pagado anteriormente por esta reparación? Si ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña a fin de asegurarse de que se hayan realizado los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con la reparación del parabrisa, debido a una adhesión de uretano inadecuada. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V451 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22C12 PA/DTB122C121 © Copyright 2022 Ford, División de Servicio al Cliente
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January 2023 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 © Copyright 2023 Ford Motor Company 02600 22C12 S1/DTB122C121 * * * UPDATED SAFETY RECALL NOTICE* * * * * ALREADY REPAIRED VEHICLE * * Compliance Recall Notice 22C12 / NHTSA Recall 22V451 2022 Bronco Your Vehicle Identification Number (VIN): Ford Motor Company recently sent you a letter for Compliance Recall 22C12 requesting that you have your windshield repaired by your dealer for a possible inadequate urethane adhesion. This is not necessary as we have determined that your vehicle was repaired prior to dealer delivery. This Compliance Recall letter was inadvertently sent to you. We apologize for this situation and want to assure you that the windshield in your vehicle was installed correctly. What should you do? No further action is required. Compliance Recall 22C12 has been closed on your vehicle. Can we assist you further? RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). Thank you for your attention to this important matter. Ford Customer Service Division 1 of 2 A/1/000001/1 771756044794 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 Enero de 2023 *** AVISO DE CAMPAÑA DE SEGURIDAD ACTUALIZADA *** * * VEHÍCULO REPARADO * * Aviso de Campaña de cumplimiento 22C12 / Campaña 22V451 de la NHTSA 2022 Bronco Número de identificación del vehículo (VIN): Ford Motor Company hace poco le envió una carta de la Campaña de cumplimiento 22C12 donde le solicitaba llevar su vehículo a un distribuidor para reparar la posible adhesión de uretano inadecuada en el parabrisa. Esto no es necesario, puesto que hemos determinado que su vehículo fue reparado con anterioridad a la entrega en el distribuidor. Esta carta de la Campaña de cumplimiento se le envió inadvertidamente. Lamentamos esta situación y deseamos asegurarle que el parabrisa en su vehículo fue instalado correctamente. ¿Qué debe hacer? No se requiere ninguna otra acción. La Campaña de cumplimiento 22C12 ha sido cerrada para su vehículo. ¿Podemos hacer algo más por usted? PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 2 of 2 A/2/000001/1 02600 22C12 S1/DTB122C121 © Copyright 2023 Ford, División de Servicio al Cliente 771756044794 A/2/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division November 15, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 Dated: June 28, 2022 New! REASON FOR THIS SUPPLEMENT • Affected Vehicles: Please check OASIS to ensure 22C12 FSA is OPEN before any repairs. o Over 4k VINS have been closed due to confirmed repairs prior to dealer delivery. This information was obtained after customers were mailed letters. • Owner Notification: New letters will be mailed to certain customers advising them their vehicle does not need to be repaired. • Technical Information: Protect VIN label and dash from potential damage during body shop repair. New! AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2022 Michigan Assembly December 08, 2021 through April 12, 2022 Ranger December 17, 2021 through April 12, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. NOTE: Over 4k VINS have been closed due to confirmed repairs prior to dealer delivery. REASON FOR THIS COMPLIANCE RECALL All of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 212 Windshield Mounting, due to the potential for inadequate urethane adhesion around portions of the glass. An improperly adhered windshield may not stay adequately retained in a crash, which may increase the risk of injury to an occupant. Affected vehicles could experience increased wind noise or water leaks. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to remove the windshield and improve the windshield urethane to body adhesion using the attached procedures. This service must be performed on all affected vehicles at no charge to the vehicle owner. Ó Copyright 2022 Ford Motor Company New! OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of July 11, 2022. Updated Owner letters, for certain vehicles that do not need repairs, are expected to be mailed the week of November 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information – Bronco – Body Shop Attachment IV: Technical Information – Bronco – Glass Company Attachment V: Technical Information – Ranger – Body Shop Attachment Vi: Technical Information – Ranger – Glass Company Owner Notification Letter Updated Owner Notification Letter – Repair Completed Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair OASIS ACTIVATION OASIS was activated on June 28, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on June 28, 2022. Owner names and addresses were available by July 29, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with windshield repair due to inadequate urethane adhesion. RENTAL VEHICLES Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the days the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (22C12) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. • Bronco Sublet Glass Removal/Installation: Sublet repairs to remove and install the windshield can be claimed instead of 22C12C. Sublet documentation must be retained. Submit on the same line as the repair. – Program Code: 22C12 – Misc. Expense: FSAOSL – Misc. Expense: Claim up to $350 (Bronco Only) – Claim difference is due to the labor time required for Bronco process. • Ranger Sublet Glass Removal/Installation: Sublet repairs to remove and install the windshield can be claimed instead of 22C12D. Sublet documentation must be retained. Submit on the same line as the repair. – Program Code: 22C12 – Misc. Expense: FSAOSL – Misc. Expense: Claim up to $250 (Ranger Only) • Refunds: Submit refunds on a separate repair line. – Program Code: 22C12 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Provision for Locally Obtained Supplies: Cleaning supplies, consumables, and either Dow® or Sika® brand automotive glass bonding materials. Submit on the same line as the repair. – Program Code: 22C12 – Misc. Expense: OTHER – Misc. Expense: Claim up to $100 Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair LABOR ALLOWANCES Description Labor Operation Labor Time Prepare windshield flange; protect vehicle, tape, scuff flange, clean flange, tape, and apply primers. (If Sublet: Claim by itself for windshield remove and install) (If Dealer only: Claim with C, D, or E) 22C12B 1.2 Hours Bronco – Remove and install windshield Fiber Line method: includes time to remove/install wipers, mirror, visors and trim as well as cleaning current windshield, applying primer and urethane. (Can be used with B and E) 22C12C 2.0 Hours Ranger – Remove and install windshield Cold Knife method: includes wiper and cowl removal, cleaning current windshield, applying primer and applying urethane. (Can be used with B and E) 22C12D 1.0 Hour IPMA camera alignment 22C12E 0.3 Hours Clean Vehicle MT22C12 Up to 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity Consumables Required for all Vehicles Obtain Locally Masking Tape Claim as MISC OTHER Glass Cleaner Dow BETAPRIME 5504G / Sika Primer-207 or equivalent SikaTack MACH 60 / SikaTack MACH 30 / Dow BETASEAL Express / Sika Tack ASAP Urethane Adhesive or equivalent Roloc Disks or equivalent for urethane removal Isopropyl Alcohol Ford Approved Epoxy Based Primer Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair PARTS REQUIREMENTS / ORDERING INFORMATION (continued) Related Damage Only – Base Part Numbers -7803100- Bronco – Windshield As Needed VIN Specific – Only if breaks during -2103100- Ranger – Windshield removal procedure. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. Note: Less than 10% of the affected vehicle population is expected to require a windshield replacement. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 22C12 – Supplement #1 Certain 2022 Model Year Bronco and Ranger Vehicles Windshield Adhesion Repair PARTS REQUIREMENTS / ORDERING INFORMATION (continued) • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR SERVICE PROCEDURE – BODY SHOP INSTRUCTIONS BRONCO VEHICLES NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed. The instructions should be followed in this order. 1. Body Shop Part One – Prepare vehicle for repairs – Steps 1-2 2. Glass Company Part One – Remove windshield – Separate attachment 3. Body Shop Part Two – Improve flange adhesion – Steps 3-10 as required. 4. Glass Company Part Two – Install windshield – Separate attachment 5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 11-13 BODY SHOP PART ONE 1. Remove the cowl panel grille. Please follow Workshop Manual (WSM) procedures in Section 501-02. 2. Remove the windshield header trim panel. Please follow WSM procedures in Section 501-05. GLASS COMPANY PART ONE – SEPARATE ATTACHMENT BODY SHOP PART TWO 3. Cover/protect the body and interior of the vehicle with a one-time use, disposable drop plastic. NOTE: Ensure that the VIN label is fully covered and protected from sanding and paint. 4. Using a scraper, cut through the urethane bead vertically down to the painted surface to create a starting point. – Once reaching the painted surface, pry one side of the bead up with the scraper. – Using fingers, work to peel the urethane off the windshield body flange. ATTACHMENT III PAGE 2 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22282E ONLY SCUFF THE WINDOW FLANGE URETHANE HAS PEELED CLEANLY FROM THE BODY 5. In areas where the urethane peeled up cleanly: – Use 400-600 grit sandpaper or a fine Scotch-Brite pad. – Manually scuff the clear coat lightly until it displays a white haze. – Be sure to only abrade the flange. – See Figure 1. FIGURE 2 22282A THE URETHANE HAD TO BE CUT TO REMOVE PROTECT VIN COVER VENTS 6. In areas where the urethane did not peel up cleanly: – Use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from the flange. – Attempt to minimize abrasion to the painted surface. – See Figure 2. ATTACHMENT III PAGE 3 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21363A PROTECT VIN 7. Clean off the entire windshield flange from all dirt and debris. 8. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface. Allow one minute for the Isopropyl Alcohol to evaporate. 9. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 3. 10. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. See Figure 4. – Allow time for the primer to dry per the manufacturer’s instructions. FIGURE 4 21363B ATTACHMENT III PAGE 4 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 GLASS COMPANY PART TWO – SEPARATE ATTACHMENT BODY SHOP PART THREE NOTICE: The door windows must be left open during the adhesive curing time. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). NOTE: Part Three may only be performed once the Glass Company repair procedures have been completed. 11. Remove the protective cover from the vehicle and clean off any dirt and debris. 12. Re-install all previously removed components by reversing steps 1-2. 13. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool. ATTACHMENT IV PAGE 1 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR SERVICE PROCEDURE – GLASS COMPANY INSTRUCTIONS BRONCO VEHICLES NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed. The instructions should be followed in this order. 1. Body Shop Part One – Prepare vehicle for repairs – Separate attachment 2. Glass Company Part One – Remove windshield – Steps 1-6 as required. 3. Body Shop Part Two – Improve Flange adhesion – Separate attachment 4. Glass Company Part Two – Install windshield – Steps 7-15 5. Body Shop Part Three – Calibrate Image Processing Module A – Separate attachment BODY SHOP PART ONE – SEPARATE ATTACHMENT GLASS COMPANY – PART ONE 1. Apply tape to the perimeter of the windshield to protect from paint damage. See Figure 1 as a locational reference. NOTE: Tape off the roof panel near the centerline of the vehicle, where the roof extends forward. When using a fiber line to cut out the glass, the line will roll over the class A paint in the roof area, once tension is applied to it. If using a nylon style string, this will not damage the paint. FIGURE 1 21363C ATTACHMENT IV PAGE 2 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 2. Remove the windshield using a fiber line cut out tool. See Figure 2. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 22282B ROUTE THE FIBER LINE AROUND THE ALIGNMENT PINS 3. Remove the tape from the A-pillar and roof edge. 4. Inspect the windshield for possible damage. Is there any damage to the windshield? Yes – Replace the windshield. Proceed to Step 5. No – Re-install the original windshield. Proceed to Step 7 once Body Shop – Part Two has been completed. NOTE: Damage to the alignment pins does not require windshield replacement. 5. Use glass cleaner to clean the surface of the new windshield to be installed. 6. Remove and transfer any necessary components onto the new windshield. – Proceed to step 7 once Body Shop – Part Two has been completed. ATTACHMENT IV PAGE 3 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 BODY SHOP PART TWO – SEPARATE ATTACHMENT GLASS COMPANY – PART TWO NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed. 7. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 3. NOTICE: New or reused fixed glass must be installed within 2 hours of cutting the urethane adhesive. Exposed cut surfaces of urethane become oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22282C Material (Steps 8-11): Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207 8. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location. – Allow dry time between each coat applied. 9. Apply two coats of window primer at any location where the paint layers have been damaged to provide environmental protection. – Allow dry time between each coat applied. 10. If the windshield is being replaced, apply window primer according to the manufacturer’s instructions to the new windshield. – Allow dry time per manufacturer’s instructions. 11. If the original windshield is being reused, apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed. – Allow dry time per manufacturer’s instructions. ATTACHMENT IV PAGE 4 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 12. Cut the urethane adhesive applicator tip to specification. See Figure 4. Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive FIGURE 4 13. Apply a urethane adhesive bead. See Figure 5. 1. Start and end at the original overlap points to prevent air and water leaks. 2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the original urethane adhesive bead location. 3. Make sure there are no gaps in the bead. NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks. NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive. NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead. FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AD 22282D NEW URETHANE BEAD ATTACHMENT IV PAGE 5 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 14. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond. NOTICE: The door windows must be left open during the adhesive curing time. 15. Install the fixed glass to the vehicle. 1. Install the fixed glass, pressing firmly by hand to ensure a good bond. 2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). BODY SHOP PART THREE – SEPARATE ATTACHMENT ATTACHMENT V PAGE 1 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR SERVICE PROCEDURE – BODY SHOP INSTRUCTIONS RANGER VEHICLES NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed. The instructions should be followed in this order. 1. Body Shop Part One – Prepare vehicle for repairs – Step 1 2. Glass Company Part One – Remove windshield – Separate attachment 3. Body Shop Part Two – Improve flange adhesion – Steps 2-9 as required. 4. Glass Company Part Two – Install windshield – Separate attachment 5. Body Shop Part Three – Calibrate Image Processing Module A – Steps 10-12 BODY SHOP PART ONE 1. Remove the cowl panel grille. Please follow Workshop Manual (WSM) procedures in Section 501-02. GLASS COMPANY PART ONE – SEPARATE ATTACHMENT BODY SHOP PART TWO 2. Cover/protect the body and interior of the vehicle with a one-time use, disposable drop plastic. NOTE: Ensure that the exposed headliner edge is fully covered. NOTE: Ensure that the VIN label is fully covered and protected from sanding and paint. 3. Using a scraper, cut through the urethane bead vertically down to the painted surface to create a starting point. – Once reaching the painted surface, pry one side of the bead up with the scraper. – Using fingers, work to peel the urethane off the windshield body flange. ATTACHMENT V PAGE 2 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22282E ONLY SCUFF THE WINDOW FLANGE URETHANE HAS PEELED CLEANLY FROM THE BODY 4. In areas where the urethane peeled up cleanly: – Use 400-600 grit sandpaper or a fine Scotch-Brite pad. – Manually scuff the clear coat lightly until it displays a white haze. – Be sure to only abrade the flange. – See Figure 1. FIGURE 2 22282A THE URETHANE HAD TO BE CUT TO REMOVE PROTECT VIN COVER VENTS 5. In areas where the urethane did not peel up cleanly: – Use a Scotch-Brite 3M Roloc disk to remove all remaining urethane from the flange. – Attempt to minimize abrasion to the painted surface. – See Figure 2. ATTACHMENT V PAGE 3 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21363A PROTECT VIN 6. Clean off the entire windshield flange from all dirt and debris. 7. Using Isopropyl Alcohol and a lint-free cloth, clean off the flange surface. Allow one minute for the Isopropyl Alcohol to evaporate. 8. Apply tape to the edges of the windshield flange to protect the surface of the vehicle. See Figure 3. 9. Apply one coat of any Ford approved epoxy based repair primer to any spots where the roloc disk was used to grind off the urethane. See Figure 4. – Allow time for the primer to dry per the manufacturer’s instructions. FIGURE 4 21363B ATTACHMENT V PAGE 4 OF 4 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 GLASS COMPANY PART TWO – SEPARATE ATTACHMENT BODY SHOP PART THREE NOTICE: The door windows must be left open during the adhesive curing time. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). NOTE: Part Three may only be performed once the Glass Company repair procedures have been completed. 10. Remove the protective cover from the vehicle and clean off any dirt and debris. 11. Re-install all previously removed components by reversing step 1. 12. After the windshield has been properly installed and the urethane has dried per the manufacturer’s instructions, carry out the Image Processing Module A (IPMA) Camera alignment using a scan tool. ATTACHMENT VI PAGE 1 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 CERTAIN 2022 MODEL YEAR BRONCO AND RANGER VEHICLES — WINDSHIELD ADHESION REPAIR SERVICE PROCEDURE – GLASS COMPANY INSTRUCTIONS RANGER VEHICLES NOTE: These instructions are not intended to be followed from beginning to end. There are several locations where procedures must be completed by other groups before the procedure in these instructions can be resumed. The instructions should be followed in this order. 1. Body Shop Part One – Prepare vehicle for repairs – Separate attachment 2. Glass Company Part One – Remove windshield – Steps 1-6 as required. 3. Body Shop Part Two – Improve Flange adhesion – Separate attachment 4. Glass Company Part Two – Install windshield – Steps 7-15 5. Body Shop Part Three – Calibrate Image Processing Module A – Separate attachment BODY SHOP PART ONE – SEPARATE ATTACHMENT GLASS COMPANY – PART ONE 1. Apply tape to the perimeter of the windshield to protect from paint damage. Multiple layers of tape may be required. See Figure 1 as a locational reference. FIGURE 1 21363C ATTACHMENT VI PAGE 2 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 2. Remove the windshield using the cold knife method to cut the urethane from the outside of the vehicle provided the blade can reach the bead. NOTE: It is suggested to use multiple blade lengths. See Figure 2. FIGURE 2 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22282F 1.5 IN BLADE USED ON THE SECOND CUT 1 IN BLADE USED ON THE FIRST CUT 3. Remove the tape from the A-pillar and roof edge. 4. Inspect the windshield for possible damage. Is there any damage to the windshield? Yes – Replace the windshield. Proceed to Step 5. No – Re-install the original windshield. Proceed to Step 7 once Body Shop – Part Two has been completed. NOTE: Damage to the alignment pins does not require windshield replacement. 5. Use glass cleaner to clean the surface of the new windshield to be installed. 6. Remove and transfer any necessary components onto the new windshield. – Proceed to step 7 once Body Shop – Part Two has been completed. ATTACHMENT VI PAGE 3 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 BODY SHOP PART TWO – SEPARATE ATTACHMENT GLASS COMPANY – PART TWO NOTE: Part Two may only be performed once the Body Shop repair procedures to the window flange have been completed. 7. Shave down the urethane on the original windshield until there is 1mm remaining. See Figure 3. NOTICE: New or reused fixed glass must be installed within 2 hours of cutting the urethane adhesive. Exposed cut surfaces of urethane become oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 22282C Material (Steps 8-11): Sika® Aktivator PRO / Dow® BETAPRIME™ 5504G / Sika® Primer-207 8. Apply two coats of urethane body flange primer according to the manufacturer’s instructions to the entire windshield body flange at the urethane location. – Allow dry time between each coat applied. 9. Apply two coats of window primer at any location where the paint layers have been damaged to provide environmental protection. – Allow dry time between each coat applied. 10. If the windshield is being replaced, apply window primer according to the manufacturer’s instructions to the new windshield. – Allow dry time per manufacturer’s instructions. 11. If the original windshield is being reused, apply window primer according to the manufacturer’s instructions to the fixed glass anywhere the urethane adhesive was completely removed. – Allow dry time per manufacturer’s instructions. ATTACHMENT VI PAGE 4 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 12. Cut the urethane adhesive applicator tip to specification. See Figure 4. Material: Sika® SikaTack® MACH 60 / Sika® SikaTack® MACH 30 / Dow® BETASEAL™ Express Material: Sika Tack ASAP Urethane Adhesive FIGURE 4 13. Apply a urethane adhesive bead. See Figure 5. 1. Start and end at the original overlap points to prevent air and water leaks. 2. Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the original urethane adhesive bead location. 3. Make sure there are no gaps in the bead. NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks. NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive. NOTE: Use a power caulk gun that applies the urethane adhesive with less effort and a continuous bead. FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21025AD 22282D NEW URETHANE BEAD ATTACHMENT VI PAGE 5 OF 5 COMPLIANCE RECALL 22C12-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 11/2022 14. Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond. NOTICE: The door windows must be left open during the adhesive curing time. 15. Install the fixed glass to the vehicle. 1. Install the fixed glass, pressing firmly by hand to ensure a good bond. 2. Secure the fixed glass in the correct position with tape until the urethane adhesive has cured. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). BODY SHOP PART THREE – SEPARATE ATTACHMENT Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22C12 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22C12, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to July 25, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-451 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 24, 2022 NHTSA Recall No. : 22V-451 Manufacturer Recall No. : 22C12 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 63,294 Estimated percentage with defect : 15 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. Affected Ford Bronco vehicles produced between December 08, 2021 and April 12, 2022 may have inadequate front windshield adhesion to the vehicle body structure. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 39,063 Ford Bronco vehicles are affected. Production Dates : DEC 08, 2021 – APR 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-451 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2022-2022 Ford Ranger Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected parts. Affected Ford Ranger vehicles produced between December 17, 2021 and April 12, 2022 may have inadequate front windshield adhesion to the vehicle body structure. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 24,231 Ford Ranger vehicles are affected. Production Dates : DEC 17, 2021 – APR 12, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Inadequate front windshield adhesion to the vehicle body structure. FMVSS 1 : 212 – Windshield mounting FMVSS 2 : NR Description of the Safety Risk : The windshield may not stay adequately retained in a crash, which may increase the risk of personal injury in a crash. Description of the Cause : The cause for this issue remains unknown at this time. Identification of Any Warning that can Occur : Affected vehicles could exhibit increased wind noise or water leaks. Involved Components : Component Name 1 : Windshield Component Description : Bronco Windshield Component Part Number : N2DB-S03100-* Part 573 Safety Recall Report 22V-451 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 2 : Windshield Component Description : Ranger Windshield Component Part Number : KB3B-2103100-* Component Name 3 : Urethane Component Description : Bonding between windshield and body structure Component Part Number : WSS-M2G316-B4 Component Name 4 : Primer Component Description : Betaprime 5504G primer Component Part Number : WSS-M5B280-C4 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 22V-451 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have their windshield removed and reinstalled using standard service procedures including camera calibration if required. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be July 25, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : A windshield will be removed and installed using standard service procedures. Identify How/When Recall Condition was Corrected in Production : The updated windshield installation process was introduced into production on April 12, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 28, 2022. Mailing of owner notification letters is expected to begin July 11, 2022 and is expected to be completed by July 15, 2022. Planned Dealer Notification Date : JUN 28, 2022 – JUN 28, 2022 Planned Owner Notification Date : JUL 11, 2022 – JUL 15, 2022 * NR – Not Reported
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