June 10, 2022 NHTSA CAMPAIGN NUMBER: 22V411000
A malfunctioning child safety lock increases the risk of injury to a child occupant.
NHTSA Campaign Number: 22V411
Manufacturer Ford
Motor Company
Components LATCHES/LOCKS/LINKAGES
Potential Number of Units Affected 53,103
Summary
Ford Motor Company (Ford) is recalling certain four-door 2021-2022 Bronco vehicles. The passenger-side rear door may be opened from inside of the vehicle when the child safety lock is in the “ON” position.
Remedy
Dealers will inspect the passenger-side child safety locks door child safety lock and latch, and replace them, if necessary, free of charge. Owner notification letters were mailed June 28, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 22S44.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
October 28, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 22S44 – Supplement #1
Certain 2021-2022 Model Year Bronco 4-door
Rear Door Child Safety Lock Inspection
REASON FOR THIS SUPPLEMENT
- Labor Allowances: Labor time 22S44B has been increased to 1.2 hours.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Bronco | 2021 | Michigan Assembly | September 23, 2020 through December 22, 2021 |
| Bronco | 2022 | Michigan Assembly | August 31, 2021 through April 11, 2022 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the rear door may be opened from the inside of the vehicle, despite the indication of the child safety lock in the “ON” position, increasing the risk of injury to an unrestrained second-row occupant.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and if necessary, replace the rear door latch. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 5, 2022. Dealers should inspect and if necessary, repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the replacement of the rear door latch due to a defective child safety lock.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
-
- Ford vehicles – 3 years or 36,000 miles
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| M2DZ-78264A26-C | RH rear door latch | 1 |
| M2DZ-78264A27-D | LH rear door latch | 1 |
PARTS REQUIREMENTS
| Part Number | Description | Order Quantity |
| Consumables Required for latch replacement | ||
| Obtain Locally | 200mm x 2.5mm Zip Tie (one for each latch) | Claim as MISC OTHER |
| Masking Tape | ||
| Glass Cleaner |
CERTAIN 2021-2022 MODEL YEAR BRONCO 4-DOOR — CHILD LOCK NOT FUNCTIONING
SERVICE PROCEDURE
1. With door open, engage the child lock on both rear left-hand (LH) and rear right-hand (RH) doors. See Figure 1.
NOTE: For LH side turn key clockwise to engage. For RH side turn key counterclockwise to engage.
NOTE: LH side shown, RH side similar.
2. Roll down both rear LH and rear RH windows before getting into vehicle.
3. Close and lock the doors.
4. While sitting in the rear seat of the vehicle, pull the interior door handle fully, 5 times in succession. See Figure 2. Repeat with opposite door handle. Did either door open during this procedure?
Yes – Continue to Step 5.
No – Recall complete.
5. Exit the vehicle using the exterior door handle, roll-up the window and disengage the child lock.
NOTE: The window procedure below must be done before beginning the latch replacement procedure.
6. With the window rolled up and the door open, apply painters tape or equivalent to window glass, lining it up with the window seal. This will aid in re-installation of the glass. See Figure 3.
NOTE: BEFORE removing the fasteners, mark all of the fasteners for the rear door glass run and rear door window regulator with a paint pen or permanent marker.
7. To remove and install one or both latches please follow Workshop Manual (WSM) procedures in Section 501-14.
NOTE: If latch(es) are equipped with a zip tie, remove from assembly. Zip tie is to be replaced during reassembly. See Figure 4.
8. Place glass back into door making sure to line up the tape with the window seal.
NOTE: When reinstalling the window glass, align the tape with the window seal to ensure proper fit before tightening the fasteners. Door window glass adjustment is not necessary when following this procedure.
Ford Motor Company (Ford) Recall No. 22S44 Chronology
22S44 – CERTAIN 2021-2022 MODEL YEAR BRONCO VEHICLES WITH FOUR DOORS –CHILD SAFETY LOCK
Date of Submission: June 10, 2022
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
March 2022: On March 17, 2022, Ford’s Critical Concern Review Group (CCRG) opened an investigation into reports from Michigan Assembly Plant of non-functional child safety locks on right-hand rear doors of 2021-2022 model year (MY) Bronco four-door vehicles.
The CCRG investigation found that the first non-functional child safety lock was identified during a quality audit at Michigan Assembly Plant on March 2, 2022. In that audit, the right-hand rear door of a 2022 MY Bronco vehicle was opened using the inside door handle with the child safety lock in the “ON” position. Initial investigation did not identify any contributing factors on this vehicle. All vehicles at the plant were quarantined and inspected for this condition, with 1.5% exhibiting the condition on rear right-hand latches and no reports on rear left-hand latches.
Enhanced inspection protocols were also implemented at the rear door latch module supplier because the rear door latch module includes the child safety lock mechanism. The supplier inspection found that the child safety locks were functional prior to installation in the sheet metal doors.
Subsequent investigation and vehicle audits were undertaken to identify potential system interaction contributors that could lead to a door being opened from the inside with the child safety lock in the “ON” position.
April – May 2022: Further CCRG investigation identified that the right-hand rear door latch attachment hole locations on the door sheet metal were out of design specification due to a manufacturing tolerance expansion. The resulting variation in sheet metal attachment hole locations could cause deformation of the latch housing and frame plate when attached to the door, potentially affecting proper function of the child safety lock. Child safety lock functionality was found to be restored with subsequent installation of a new latch module due to slight changes in the sheet metal latch attachment holes caused by installation of the original latch module.
Left-hand rear door sheet metal attachment hole locations were also found to be out of design specification, but at a level that did not affect child safety lock functionality on left-hand rear doors. There are no reports from the field of left rear child lock malfunction.
Door latch attachment hole locations on the rear door sheet metal assemblies were returned to design specification positions at Ford’s stamping plant, without the manufacturing tolerance expansion, which corrected the concern. Review of sheet metal stamping plant records did not identify any changes or factors believed to contribute to out-of-specification sheet metal attachment hole location dating from Job #1 through the date of the vehicle stop-ship. Ford is not aware of any warranty or field reports related to this concern.
On June 3, 2022, Ford’s Field Review Committee (FRC) reviewed the concern and approved a field action for the right rear child safety lock on vehicles produced between September 23, 2020, and April 11, 2022. Out of an abundance of caution, the FRC approval also included inspection and replacement (if necessary) of the left rear child safety lock.
Ford is not aware of any reports of accident or injury related to this condition.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | BRONCO | 2021-2022 |
11 Associated Documents
Miscellaneous Document – Chronology
RMISC-22V411-9847.pdf 63.923KB
Recall Acknowledgement
RCAK-22V411-3159.pdf 645.206KB
Defect Notice 573 Report
RCLRPT-22V411-4569.PDF 214.182KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 Certain 2021-2022 Model Year Bronco 4-door Rear Door Child Safety Lock Inspection
RCMN-22V411-6935.pdf 1001.111KB
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #1, 2022-2
RCLQRT-22V411-1776.PDF 211.135KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-door Rear Door Child Safety Lock Inspection
RCMN-22V411-4258.pdf 998.067KB
Recall Quarterly Report #2, 2022-3
RCLQRT-22V411-3500.PDF 211.238KB
ISSUED Renotification Notice
RCRN-22V411-0481.pdf 549.363KB
Recall Quarterly Report #3, 2022-4
RCLQRT-22V411-3003.PDF 211.324KB
Recall Quarterly Report #4, 2023-1
RCLQRT-22V411-2417.PDF 211.439KB
Latest Recalls Documents
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by testing current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Vehicle Coverage] ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide. Supports cutting-edge CAN FD protocols, making it compatible with modern vehicles including 2020+ GM & Chrysler. It bypasses the FCA Secure Gateway to stay up to date with newer models from Chrysler, Jeep, Fiat, and others. Plus, it's fully compatible with Android 11 for smoother use. Note: Please charge AD500 regularly to maintain battery performance and prevent power-on issues caused by prolonged periods of non-use.
- 🚗2026 FOXWELL Scanner NT716: Bi-Directional Control – S-ave Hundreds on Repairs. Go beyond basic code readers. The FOXWELL NT716 obd2 scanner lets you actively test components like fuel pumps, cooling fans, injectors, windows, and more—so you can pinpoint issues before replacing parts blindly. Get real-time feedback instantly after plugging in. Delivers pro-level diagnostics at a fraction of the cost of $300–$500 scan tools—perfect for DIY mechanics and home mechanics alike. 👉 Note: Active test requires upgrade.
- 🔧9 Reset Functions – Unlike other scan tool in this price range that offer only 5–7 resets, the FOXWELL NT716 code readers & scan tools supports 9 essential resets: ABS Bleeding, SAS, Oil Light Reset, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. View live data streams to monitor vehicle system status, spot potential issues, and reset systems to clear stubborn warning lights. ❗ Notice: This product does NOT support car k-ey programming.
- 🚙4-System OBD Scanners for ABS, Airbag, Transmission & Engine – Effortlessly read and clear error codes, access ECU information, view 4-in-1 live data streams, and save or download data for analysis. The built-in DTC library provides clear explanations of fault codes, and once the issues are fixed, you can clear the codes and turn off warning lights with just one tap. The FOXWELL NT716 Code Scanner empowers you to handle most vehicle diagnostics on your own—saving you time and money without depending on a hard-to-find mechanic.
- 📊 Full Car Diagnostic Scanner with Plug-and-Play Simplicity – Enjoy comprehensive OBD2 functions, including AutoVIN for automatic vehicle information recognition, one-click I/M Readiness smog checks, real-time data graphing, freeze-frame capture, and more. The FOXWELL NT716 scanner for car makes it easy to get ready for annual inspections, helping ensure your vehicle passes with confidence year after year.
- 📱5.5" HD Touchscreen Tablet Car Diagnostic Tool – Say goodbye to the confusion of small 2.8" odb2 scanner with multiple buttons. Featuring a built-in 4000mAh battery, the new version offers greatly improved battery life. No subscriptions or hidden fees—share reports anytime and lifetime f-ree WiFi updates. Runs on Android 9.0, supports 24 languages including English and Spanish, and works with over 100 car brands from 1996 to 2026.
SEOCONTENT-START
November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Bronco has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S44 – Bronco 5-Door Child Lock Not Functioning What is the issue? In some of the affected vehicles, a rear door may be opened from the inside of the vehicle when the child safety lock is in the ²ONº position. The proper function of the child safety lock prevents the opening of the rear door from inside the vehicle with the child safety lock ²ON.º If the child safety lock is not functioning correctly, a rear door may be opened from the inside of the vehicle, despite the indication of the child safety lock in the ²ONº position, increasing the risk of injury to an unrestrained second-row occupant. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Bronco las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S44 – Seguro para niños de Bronco de 5 puertas no funciona ¿Cuál es el problema? En algunos vehículos afectados, una puerta trasera se podría abrir desde el interior del vehículo cuando el bloqueo de seguridad para niños está en la posición “activado”. La correcta función del bloqueo de seguridad para niños impide abrir la puerta trasera desde el interior del vehículo con el bloqueo de seguridad para niños “activado”. Si el bloqueo de seguridad para niños no está funcionando correctamente, una puerta trasera se podría abrir desde el interior del vehículo, pese a que la indicación de bloqueo de seguridad para niños está en la posición “activado”, lo cual aumenta el riesgo de que un ocupante de la segunda fila no sujeto sufra lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000350 / 699 / 350 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0012684 A / 000000000000350 / 350 ù ù
**************************************************************************************************************
June 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S44 / NHTSA Recall 22V411 2022 Bronco Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect that relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? In some of the affected vehicles, a rear door may be opened from the inside of the vehicle when the child safety lock is in the “ON” position. The proper function of the child safety lock prevents the opening of the rear door from inside the vehicle with the child safety lock “ON.” What is the risk? If the child safety lock is not functioning correctly, a rear door may be opened from the inside of the vehicle, despite the indication of the child safety lock in the “ON” position, increasing the risk of injury to an unrestrained second-row occupant. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and replace the rear door latch if needed free of charge (parts and labor). How long will it take? The time needed for this repair is less than half a day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 22S44. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. As an interim inspection before dealer confirmation, you can perform the following inspection of the child safety lock with the following steps. l With the door open, engage the child lock on both rear left-hand (LH) and rear right-hand (RH) doors. Refer to the child safety lock section in your Owner’s Manual. l Roll down both rear LH and rear RH windows before getting into the vehicle. l Close and lock the doors. l While sitting in the rear seat of the vehicle, pull the interior door handle fully 5 times in succession. l Repeat with the opposite door handle. Did either door open during this procedure? No – The child safety lock is operating correctly. Yes – The child safety lock is not operating correctly. Performing this procedure does not replace the need for an inspection by a Ford technician. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. © Copyright 2022 Ford Motor Company 08367 22S44 NI/DTB122S441 1 of 4 A/1/000001/1 771595962792 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov Reference NHTSA Safety Recall 22V411. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 08367 22S44 NI/DTB122S441 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S44 / Campaña 22V411 de la NHTSA 2022 Bronco Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En algunos vehículos afectados, una puerta trasera se podría abrir desde el interior del vehículo cuando el bloqueo de seguridad para niños está en la posición “activado”. La correcta función del bloqueo de seguridad para niños impide abrir la puerta trasera desde el interior del vehículo con el bloqueo de seguridad para niños “activado”. ¿Qué riesgo existe? Si el bloqueo de seguridad para niños no está funcionando correctamente, una puerta trasera se podría abrir desde el interior del vehículo, pese a que la indicación de bloqueo de seguridad para niños está en la posición “activado”, lo cual aumenta el riesgo de que un ocupante de la segunda fila no sujeto sufra lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y, si fuera necesario, a reemplazar la chapa de la puerta trasera, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, su vehículo requerirá una inspección para determinar si es necesario pedir piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 22S44. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Como inspección provisoria antes de la confirmación del distribuidor, usted puede realizar la siguiente inspección del bloqueo de seguridad para niños. l Con la puerta abierta, activar el bloqueo de seguridad en ambas puertas, izquierda y derecha. Consulte la sección Bloqueo de seguridad para niños en el Manual del propietario. l Baje ambas ventanas traseras, izquierda y derecha, antes de entrar al vehículo. l Cierre y coloque seguro a las puertas. l Sentado en el asiento trasero del vehículo, jale la manija interior de la puerta completamente 5 veces seguidas. l Repita con la manija de la puerta opuesta. ¿Se abrió una de las puertas durante este procedimiento? No; el bloqueo de seguridad para niños está funcionando correctamente. Sí; el bloqueo de seguridad para niños no está funcionando correctamente. 3 of 4 A/3/000001/1 08367 22S44 NI/DTB122S441 Junio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771595962792 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) La realización de este procedimiento no reemplaza la necesidad de que un técnico de Ford realice una inspección. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov Referencia: campaña de seguridad 22V411 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 08367 22S44 NI/DTB122S441 © Copyright 2022 Ford, División de Servicio al Cliente
**************************************************************************************************************
Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Operating Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 28, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-door Rear Door Child Safety Lock Inspection REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 Dated June 13, 2022 New! REASON FOR THIS SUPPLEMENT • Labor Allowances: Labor time 22S44B has been increased to 1.2 hours. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco 2021 Michigan Assembly September 23, 2020 through December 22, 2021 Bronco 2022 Michigan Assembly August 31, 2021 through April 11, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the rear door may be opened from the inside of the vehicle, despite the indication of the child safety lock in the “ON” position, increasing the risk of injury to an unrestrained second-row occupant. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and if necessary, replace the rear door latch. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of July 5, 2022. Dealers should inspect and if necessary, repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. Ó Copyright 2022 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-Door Rear Door Child Safety Lock Inspection OASIS ACTIVATION OASIS was activated on June 13, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com by June 13, 2022. Owner names and addresses were made available by July 5, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-Door Rear Door Child Safety Lock Inspection OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with the replacement of the rear door latch due to a defective child safety lock. RENTAL VEHICLES Rental vehicles are not approved for this program. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required. However, if you have a unique owner circumstance that may require a rental vehicle, please contact the SSSC via the SSSC Web Contact Site. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-Door Rear Door Child Safety Lock Inspection CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S44 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with the same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S44 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. • Additional parts not listed in the parts section: Additional parts and/or material may be submitted on the same repair line on which the FSA is claimed. Additional parts totaling more than $2.50 requires prior approval from the SSSC. • Provision for Locally Obtained Supplies for latch replacement: Zip ties, cleaning supplies, and masking tape. Submit on the same line as the repair. o Program Code: 22S44 o Misc. Expense: OTHER o Misc. Expense: Claim up to $2.50 Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-Door Rear Door Child Safety Lock Inspection New! LABOR ALLOWANCES Description Labor Operation Labor Time Inspect both rear child safety locks, function correctly 22S44A 0.2 Hours Inspect both rear door child locks for function – replace one latch. Note: revised service procedure no window adjustment required. Refer to attachment III. 22S44B 1.2 Hours Inspect both rear door child locks for function – replace both latches. Note: revised service procedure no window adjustment required. Refer to attachment III. 22S44C 2.1 Hours NOTE: Only one labor operation code can be claimed per repair. PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: NOTE: Less than 2% of the affected vehicle population is expected to require RH rear door latch and less than 0.5% for LH rear door latch replacement. To place an order for a rear door latch, submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity M2DZ-78264A26-C RH rear door latch 1 1 M2DZ-78264A27-E LH rear door latch 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity Consumables Required for latch replacement Obtain Locally 200mm x 2.5mm Zip Tie (one for each latch) Claim as MISC OTHER Masking Tape Glass Cleaner To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For the latest prices, refer to DOES II. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 22S44 – Supplement #1 Certain 2021-2022 Model Year Bronco 4-Door Rear Door Child Safety Lock Inspection PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN The excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealer fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. • All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. • Inspect the replaced parts to verify the FSA repair was completed. • If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand-signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. • After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). • This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA parts inspection process (electronic or handwritten) is independent of other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post-repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 22S44-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2021-2022 MODEL YEAR BRONCO 4-DOOR — CHILD LOCK NOT FUNCTIONING SERVICE PROCEDURE 1. With door open, engage the child lock on both rear left-hand (LH) and rear right-hand (RH) doors. See Figure 1. NOTE: For LH side turn key clockwise to engage. For RH side turn key counterclockwise to engage. NOTE: LH side shown, RH side similar. 22221A PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 1 2. Roll down both rear LH and rear RH windows before getting into vehicle. 3. Close and lock the doors. ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 22S44-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 4. While sitting in the rear seat of the vehicle, pull the interior door handle fully, 5 times in succession. See Figure 2. Repeat with opposite door handle. Did either door open during this procedure? Yes – Continue to Step 5. No – Recall complete. NOTE: LH side shown, RH side similar. 22221B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT x5 FIGURE 2 5. Exit the vehicle using the exterior door handle, roll-up the window and disengage the child lock. NOTE: The window procedure below must be done before beginning the latch replacement procedure. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 22S44-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 8. Place glass back into door making sure to line up the tape with the window seal. NOTE: When reinstalling the window glass, align the tape with the window seal to ensure proper fit before tightening the fasteners. Door window glass adjustment is not necessary when following this procedure. 7. To remove and install one or both latches please follow Workshop Manual (WSM) procedures in Section 501-14. NOTE: If latch(es) are equipped with a zip tie, remove from assembly. Zip tie is to be replaced during reassembly. See Figure 4. 6. With the window rolled up and the door open, apply painters tape or equivalent to window glass, lining it up with the window seal. This will aid in re-installation of the glass. See Figure 3. NOTE: BEFORE removing the fasteners, mark all of the fasteners for the rear door glass run and rear door window regulator with a paint pen or permanent marker. 22221C PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT PAINTERS TAPE FIGURE 3 22221D FIGURE 4 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S44 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S44, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to July 18, 2022. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
**************************************************************************************************************
OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-411 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 10, 2022 NHTSA Recall No. : 22V-411 Manufacturer Recall No. : 22S44 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 53,103 Estimated percentage with defect : 2 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Bronco Vehicle Type : LIGHT VEHICLES Body Style : 4-DOOR Power Train : NR Descriptive Information : This condition affects certain Bronco vehicles equipped with four doors. Child safety locks are on the rear edge of the rear doors on Bronco four-door vehicles. Bronco vehicles equipped with two doors do not have child safety locks. Ford’s team reviewed plant records to determine the population of affected parts. The child safety locks on right rear doors of Bronco vehicles built between September 23, 2020, and April 11, 2022, may not function as intended due to deformation caused by door sheet metal variation. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. 53,103 Bronco vehicles are affected. Production Dates : SEP 23, 2020 – APR 11, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 22V-411 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Defect : Description of the Defect : The right-hand rear door may be opened from the inside of the vehicle when the child safety lock is in the “ON” position. Proper function of the child safety lock prevents opening of the rear door from inside the vehicle with the child safety lock “ON.” FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : The rear door may be opened from the inside of the vehicle, despite indication of the child safety lock in the “ON” position, increasing the risk of injury to an unrestrained second row occupant. Description of the Cause : The right-hand rear door latch attachment locations on the door sheet metal may be out of original design specification due a tolerance expansion at the stamping facility, resulting in deformation of the latch housing and frame plate when attached to the door. Identification of Any Warning that can Occur : None Involved Components : Component Name 1 : DR ASY RR Component Description : Right Rear Sheet Metal Door Component Part Number : M2DB-S24630-BG Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : Chronology is provided as an attachment. Part 573 Safety Recall Report 22V-411 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the child safety locks inspected and the rear door latch replaced if necessary. Owners will be provided instructions on how to check their child safety locks for proper function as an interim step prior to dealer confirmation. Performing this procedure does not replace the need for an inspection by a Ford or Lincoln dealer. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be July 18, 2022. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : Rear sheet metal door (M2DB-S24630-BG) latch attachment holes will be within design specification. Identify How/When Recall Condition was Corrected in Production : Rear door assemblies with sheet metal door latch attachment holes in design specification location were fully integrated to Ford production on April 11, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 13, 2022. Mailing of owner notification letters is expected to begin July 25, 2022, and is expected to be completed by July 29, 2022. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUL 25, 2022 – JUL 29, 2022 * NR – Not Reported
SEOCONTENT-END
This product presentation was made with AAWP plugin.