22S41 – Secondary On-Board Diagnostic Control Module (SOBDMC) and Battery Energy Control Module (BECM) Software Update – 2021-2022 Ford Mustang Mach-E

SEOCONTENT-START

Ford Motor Company 22S49 and 22S41 OTA Messaging Last Revised: 5-Jul-2022 SYNC Notifications When Automatic Software Updates Are Turned OFF Schedule Update Update Now Exit Vehicle Message System Updating

**************************************************************************************************************

November, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Mustang Mach-E has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 22S41 – Contactor A Weld Issue What is the issue? Powertrain Malfunction Warning Lamp On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, and your vehicle may not start. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display ²Stop Safely Nowº in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Noviembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Mustang Mach-E las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 22S41 – Problema de soldadura del contactor A ¿Cuál es el problema? Lámpara de advertencia de mal funcionamiento del tren motriz Los contactores principales de la batería de alto voltaje de su vehículo se podrían sobrecalentar, con lo cual un contactor podría permanecer abierto o se podría soldar cerrado. En caso de que los contactores se suelden cerrados mientras conduce, durante el próximo ciclo de la llave, se encenderá la luz de alerta de mal funcionamiento del tren motriz, junto con una posible condición de ausencia de arranque. Si los contactores se abren mientras conduce, se encenderá la luz de alerta de mal funcionamiento del tren motriz, en el tablero de instrumentos aparecerá “Deténgase con cuidado ahora” y el vehículo experimentará una pérdida inmediata de la potencia motriz. El vehículo se desplazará por inercia hasta detenerse y todos los sistemas de 12 V, incluidos los frenos y la dirección, permanecerán funcionales. Una pérdida inmediata de la potencia motriz aumenta el riesgo de sufrir un choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000337 / 673 / 337 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0012730 A / 000000000000337 / 337 ù ù

**************************************************************************************************************

July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S41 / NHTSA Recall 22V412 2021 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed. What is the risk? Powertrain Malfunction Warning Lamp Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, and your vehicle may not start. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display “Stop Safely Now” in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash. What will Ford and your dealer do? Ford Motor Company will update your vehicle’s software using Wi-Fi or vehicle modem if you have Automatic Updates turned on and have set a schedule for these updates. Refer to attached document titled Ford Power-Up Software Updates for detailed instructions on how to turn on and schedule your vehicle’s Automatic Updates. Ford Power-Up software availability is anticipated to begin in mid-July 2022. An appointment with your dealership is not necessary if you choose to receive the software via Ford Power-Up automatic update. As an alternative, Ford has also authorized your dealer to update the necessary software on your vehicle free of charge (including parts and labor). Dealers have the ability to perform updates now. How long will it take? If you choose to receive the software update on your own, we estimate less than an hour to complete the installation. If you prefer to go to your dealer for the software update, the time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Ford has not issued instructions to stop driving your vehicle under this safety recall. Until the required software has been installed on your vehicle, Ford recommends: l Avoiding repeated back-to-back wide open pedal accelerations. l Using DC Fast Charging only when necessary (example: long trips). For your convenience, Ford is encouraging you to ensure Automatic Updates are turned on and you have set a schedule for software updates so that you can take advantage of the Ford Power-Up technology. By utilizing this option, you will not need to take your vehicle to your dealer unless the software updates do not load or install. © Copyright 2022 Ford Motor Company 06501 22S41 OTA/DTB122S411 􀀁􀀁 􀀁 1 of 6 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀅􀀂􀀋􀀉􀀈􀀉􀀊􀀃􀀭 771630976781 A/1/000001/1 􀀮􀀰􀀱􀀱􀀯􀀮􀀰􀀱􀀮􀀱􀀮􀀮􀀰􀀱􀀱􀀰􀀮􀀮􀀰􀀮􀀱􀀯􀀮􀀮􀀯􀀱􀀰􀀱􀀱􀀯􀀮􀀰􀀱􀀰􀀮􀀱􀀱􀀱􀀰􀀯􀀱􀀮􀀱􀀮􀀰􀀮􀀱􀀮􀀯􀀯􀀰􀀱􀀯􀀯􀀮􀀯􀀱􀀯􀀯􀀰􀀱􀀱􀀰􀀰􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Note: Should the software fail to load or install properly, Ford has authorized your dealer to install 22S41 software free of charge (parts and labor) under the terms of this program. If you choose to have your dealer install this software, please call your dealer to schedule a service appointment for Recall 22S41. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access Ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Is vehicle Pick-up and Delivery available? Mustang Mach-E customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for this recall, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery program. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software and installation procedure was used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the high voltage battery main contactors. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V412. NOTE: Your recall may show up still open in your FordPass App for up to 60 days. (We are working to close that gap.) Please feel free to reach out at the phone numbers above if you are unsure whether your vehicle recall is complete and would like immediate confirmation. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 06501 22S41 OTA/DTB122S411 2 of 6 A/2/000001/1 􀀁 􀀁 􀀁 Ford Power-Up Software Updates How to turn on Automatic Updates and Set a Recurring Schedule Ford Power-Up software updates are downloaded and installed over-the-air using an external Wi-Fi or FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, as long as both of the following have been done on your vehicle: 1. Automatic Updates is turned ON. 2. A Recurring Schedule has been set. We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle. See your Owner’s Manual for more information on how to navigate your entertainment display. To set a recurring schedule: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Press Schedule Updates (or Recurring Update Schedule). 4. Choose Schedule. 5. Choose your preferred days and times. 6. Press Save. To confirm Automatic Updates is turned ON: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Confirm Automatic Updates is toggled to ON. Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in your FordPass App. You can reschedule up to 2 mins before the update begins. Important Notes • Ford Power-Up software updates are not deployed to all vehicles at the same time. • If you choose to turn Automatic Updates OFF, you will be required to consent prior to each update. • Once the update is available/successfully installed on your vehicle, click Update Details to view the latest release notes which will specify if this recall is/was included in the release. • Refer to Ford.com/support for further information on software updates. NOTE: In your vehicle’s entertainment screen click on Update Details to view details on this update and confirm if this recall is available or successfully installed on your vehicle. You will also get an Update Successful alert in the message center of your FordPass App. If you are unsure if you have received the software update for this recall or have any questions regarding software updates, please call our specially trained Software Update Customer Relationship Center at:1-833-389-0848. 3 of 6 A/3/000001/1 © Copyright 2022 Ford Motor Company 06501 22S41 OTA/DTB122S411 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S41 / Campaña 22V412 de la NHTSA 2021 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los contactores principales de la batería de alto voltaje de su vehículo se podrían sobrecalentar, con lo cual un contactor podría permanecer abierto o se podría soldar cerrado. ¿Qué riesgo existe? Lámpara de advertencia de mal funcionamiento del tren motriz En caso de que los contactores se suelden cerrados mientras conduce, durante el próximo ciclo de la llave, se encenderá la luz de alerta de mal funcionamiento del tren motriz, junto con una posible condición de ausencia de arranque. Si los contactores se abren mientras conduce, se encenderá la luz de alerta de mal funcionamiento del tren motriz, en el tablero de instrumentos aparecerá “Deténgase con cuidado ahora” y el vehículo experimentará una pérdida inmediata de la potencia motriz. El vehículo se desplazará por inercia hasta detenerse y todos los sistemas de 12 V, incluidos los frenos y la dirección, permanecerán funcionales. Una pérdida inmediata de la potencia motriz aumenta el riesgo de sufrir un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company actualizará el software de su vehículo mediante wifi o utilizando el módem del vehículo si Actualizaciones automáticas está activado y ha programado un cronograma para estas actualizaciones. Consulte el documento adjunto titulado Actualizaciones de software de Ford Power-Up para obtener instrucciones detalladas sobre cómo activar y programar las actualizaciones automáticas en su vehículo. Se prevé que el software de Ford Power-Up estará disponible a mediados de julio de 2022. Si opta por recibir el software a través de actualizaciones automáticas de Ford Power-Up, no es necesaria una cita con el distribuidor. Como alternativa, Ford también ha autorizado a su distribuidor a actualizar el software necesario en su vehículo, sin costo alguno (piezas y mano de obra). Los distribuidores tienen la posibilidad de realizar las actualizaciones ahora. ¿Cuánto tiempo tomará? Si opta por recibir la actualización del software usted mismo, estimamos que tomará una hora en finalizar la instalación. Si prefiere ir al distribuidor para realizar la actualización del software, el tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Mientras no se instale el software en su vehículo, Ford recomienda: l Evitar aceleraciones a fondo repetidas una tras otra. l Usar Carga rápida CC solo cuando sea necesario (por ejemplo: viajes largos). Para su conveniencia, Ford le recomienda asegurarse de que Actualizaciones automáticas esté activado y que tenga programado un cronograma con las actualizaciones del software, de modo que pueda aprovechar la tecnología de Ford Power-Up. Al utilizar esta opción, no será necesario que lleve el vehículo al distribuidor, a menos que las actualizaciones de software no se carguen o no se instalen. Nota: Si el software no se puede cargar o instalar correctamente, Ford ha autorizado a su distribuidor a instalar el software de 22S41 sin costo alguno (piezas y mano de obra), conforme a los términos de este programa. Si opta por que el distribuidor instale este software, llame para programar una cita de servicio para la Campaña 22S41. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. 4 of 6 A/4/000001/1 06501 22S41 OTA/DTB122S411 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀈􀀅􀀂􀀋􀀉􀀈􀀉􀀊􀀃􀀭 771630976781 A/4/000001/1 􀀮􀀰􀀱􀀱􀀯􀀮􀀰􀀱􀀮􀀱􀀮􀀮􀀰􀀱􀀱􀀰􀀮􀀮􀀰􀀮􀀱􀀯􀀮􀀮􀀯􀀱􀀰􀀱􀀱􀀯􀀮􀀰􀀱􀀰􀀮􀀱􀀱􀀱􀀰􀀯􀀱􀀮􀀱􀀮􀀰􀀮􀀱􀀮􀀯􀀯􀀰􀀱􀀯􀀯􀀮􀀯􀀱􀀯􀀯􀀰􀀱􀀱􀀰􀀰􀀮 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a Ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Está disponible el servicio de retiro y entrega de vehículo? Los clientes de Mustang Mach-E afectados por estas campañas tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para estas campañas, póngase en contacto con su distribuidor local para determinar si ellos están participando en dicho programa. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se haya utilizado el software y los procedimientos de instalación correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con los contactores principales de la batería de alto voltaje. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V412 de la NHTSA. NOTA: La campaña podría aparecer abierta en la aplicación FordPass durante 60 días. (Estamos trabajando para reducir esa brecha.) Si tiene dudas si la campaña se realizó en su vehículo y desea una confirmación inmediata, no dude en comunicarse con nosotros a los números de teléfono antes mencionados. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 5 of 6 A/5/000001/1 06501 22S41 OTA/DTB122S411 © Copyright 2022 Ford, División de Servicio al Cliente 􀀁 􀀁􀀁 􀀁 Actualizaciones de software de Ford Power-Up Cómo activar Actualizaciones automáticas y programar un cronograma recurrente Las actualizaciones del software de Ford Power-Up se descargan e instalan por aire a través de una conexión wifi o FordPass™ Connect (módem del vehículo). La mayoría de las actualizaciones de software se producirán sin percibirlo, en segundo plano, siempre que se hayan realizado estas dos acciones en el vehículo: 1. Activación de Actualizaciones automáticas. 2. Se haya programado un cronograma recurrente. Recomendamos programar las actualizaciones durante la noche o en un momento que no requiera entrar o utilizar el vehículo. Consulte el Manual del propietario para obtener más información sobre cómo navegar en la pantalla de entretenimiento. Para establecer un cronograma recurrente: 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema (o software). 3. Presione Programar actualizaciones (o Cronograma de actualizaciones recurrentes). 4. Seleccione Cronograma. 5. Elija los días y horas de su preferencia. 6. Presione Guardar Para confirmar que Actualizaciones automáticas está activado: 1. Toque Ajustes en la pantalla de SYNC del vehículo. 2. Seleccione Actualizaciones del sistema (o software). 3. Confirme que Actualizaciones automáticas está activado. Antes de descargar e instalar el software, recibirá un recordatorio en el vehículo (24 horas antes) y también en la aplicación FordPass. Puede reprogramar hasta 2 minutos antes de que comience la actualización. Notas importante • Las actualizaciones de software de Ford Power-Up no se implementará en todos los vehículos al mismo tiempo. • Si opta por desactivar las actualizaciones automáticas, deberá aceptar antes de cada actualización. • Una vez que la actualización esté disponible/se haya instalado correctamente en su vehículo, haga clic en Detalles de actualización para ver las más recientes notas de la versión, que especificarán si esta campaña se incluye o se incluyó en la versión. • Para obtener más información sobre las actualizaciones de software, consulte Ford.com/support. NOTA: En la pantalla de entretenimiento del vehículo, haga clic en Detalles de actualización para ver detalles de esta actualización y confirmar si esta campaña está disponible o si se instaló correctamente en su vehículo. También recibirá una alerta de Actualización correcta en el centro de mensajes de su aplicación FordPass. Si no está seguro de haber recibido la actualización de software en este campaña o si tiene preguntas relacionadas con las actualizaciones de software, llame al Centro de Relación con Clientes específicamente capacitado en actualización de software al 1-833-389-0848. 6 of 6 A/6/000001/1 © Copyright 2022 Ford Motor Company 06501 22S41 OTA/DTB122S411

**************************************************************************************************************

July 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 22S41 / NHTSA Recall 22V412 2021 Mustang Mach-E Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed. What is the risk? Powertrain Malfunction Warning Lamp Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, and your vehicle may not start. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display “Stop Safely Now” in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. An immediate loss of motive power increases the risk of a crash. What will Ford and your dealer do? Ford has authorized your dealer to update the necessary software on your vehicle free of charge (including parts and labor). Ford Motor Company records reflect your vehicle is also included in Customer Satisfaction Program 22B08 and at the time of this mailing, 22B08 has not yet been performed. Until 22B08 is completed, your vehicle is not able to receive software updates and/or other enhancements from the Ford Power-Up system using Wi-Fi or through your vehicle modem. Dealership installation of software updates is required. Dealers have the ability to perform updates now. How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Ford has not issued instructions to stop driving your vehicle under this safety recall. Until the required software has been installed on your vehicle, Ford recommends: l Avoiding repeated back-to-back wide open pedal accelerations. l Using DC Fast Charging only when necessary (example: long trips). Please call your dealer without delay and request a service date for Recall 22S41. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any © Copyright 2022 Ford Motor Company 06739 22S41 22B08NOTA/DTB122S4N1 􀀁􀀁 􀀁 1 of 4 A/1/000001/1 􀀭􀀉􀀉􀀃􀀈􀀅􀀃􀀅􀀋􀀆􀀅􀀃􀀇􀀭 771631394315 A/1/000001/1 􀀮􀀯􀀱􀀰􀀰􀀯􀀱􀀯􀀰􀀱􀀯􀀯􀀱􀀯􀀰􀀮􀀯􀀱􀀮􀀱􀀱􀀮􀀰􀀮􀀱􀀱􀀯􀀰􀀰􀀰􀀮􀀯􀀯􀀱􀀯􀀰􀀰􀀯􀀰􀀮􀀮􀀮􀀮􀀮􀀮􀀱􀀰􀀯􀀯􀀰􀀰􀀰􀀱􀀮􀀰􀀮􀀯􀀱􀀰􀀱􀀱􀀮􀀰􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. Is vehicle Pick-up and Delivery available? Mustang Mach-E customers affected by these recalls have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for these recalls, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery program. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct software and installation procedure was used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the high voltage battery main contactors. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 7:00AM – 11:00PM and Saturday 7:00AM – 5:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to nhtsa.gov. Reference NHTSA Safety Recall 22V412. NOTE: Your recall may show up still open in your FordPass App for up to 60 days. (We are working to close that gap.) Please feel free to reach out at the phone numbers above if you are unsure whether your vehicle recall is complete and would like immediate confirmation. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 06739 22S41 22B08NOTA/DTB122S4N1 2 of 4 A/2/000001/1 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de Campaña de seguridad 22S41 / Campaña 22V412 de la NHTSA 2021 Mustang Mach-E Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Los contactores principales de la batería de alto voltaje de su vehículo se podrían sobrecalentar, con lo cual un contactor podría permanecer abierto o se podría soldar cerrado. ¿Qué riesgo existe? Lámpara de advertencia de mal funcionamiento del tren motriz En caso de que los contactores se suelden cerrados mientras conduce, durante el próximo ciclo de la llave, se encenderá la luz de alerta de mal funcionamiento del tren motriz, junto con una posible condición de ausencia de arranque. Si los contactores se abren mientras conduce, se encenderá la luz de alerta de mal funcionamiento del tren motriz, en el tablero de instrumentos aparecerá “Deténgase con cuidado ahora” y el vehículo experimentará una pérdida inmediata de la potencia motriz. El vehículo se desplazará por inercia hasta detenerse y todos los sistemas de 12 V, incluidos los frenos y la dirección, permanecerán funcionales. Una pérdida inmediata de la potencia motriz aumenta el riesgo de sufrir un choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford ha autorizado a su distribuidor a actualizar el software necesario en su vehículo, sin costo alguno (piezas y mano de obra). En los registros de Ford Motor Company aparece que su vehículo también está incluido en el Programa de satisfacción del cliente 22B08 y que, al momento de enviar esta carta, 22B08 no se había realizado. Mientras no se lleve a cabo 22B08, su vehículo no podrá recibir las actualizaciones de software u otras mejoras del sistema de Ford Power-Up a través de wifi o a través del módem del vehículo. La instalación de las actualizaciones de software se deberá realizar en el distribuidor. Los distribuidores tienen la posibilidad de realizar las actualizaciones ahora. ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Mientras no se instale el software en su vehículo, Ford recomienda: l Evitar aceleraciones a fondo repetidas una tras otra. l Usar Carga rápida CC solo cuando sea necesario (por ejemplo: viajes largos). Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la Campaña 22S41. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company 3 of 4 A/3/000001/1 06739 22S41 22B08NOTA/DTB122S4N1 Julio de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 􀀁 􀀁 􀀁 © Copyright 2022 Ford, División de Servicio al Cliente 􀀭􀀉􀀉􀀃􀀈􀀅􀀃􀀅􀀋􀀆􀀅􀀃􀀇􀀭 771631394315 A/3/000001/1 􀀮􀀯􀀱􀀰􀀰􀀯􀀱􀀯􀀰􀀱􀀯􀀯􀀱􀀯􀀰􀀮􀀯􀀱􀀮􀀱􀀱􀀮􀀰􀀮􀀱􀀱􀀯􀀰􀀰􀀰􀀮􀀯􀀯􀀱􀀯􀀰􀀰􀀯􀀰􀀮􀀮􀀮􀀮􀀮􀀮􀀱􀀰􀀯􀀯􀀰􀀰􀀰􀀱􀀮􀀰􀀮􀀯􀀱􀀰􀀱􀀱􀀮􀀰􀀯􀀰 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. ¿Está disponible el servicio de retiro y entrega de vehículo? Los clientes de Mustang Mach-E afectados por estas campañas tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para estas campañas, póngase en contacto con su distribuidor local para determinar si ellos están participando en dicho programa. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente se le recomienda realizar esta campaña para garantizar que se haya utilizado el software y los procedimientos de instalación correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con los contactos principales de la batería de alto voltaje. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es fleet.ford.com. Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado de 7:00 a.m. a 5:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar nhtsa.gov. Referencia: Campaña de seguridad 22V412 de la NHTSA. NOTA: La campaña podría aparecer abierta en la aplicación FordPass durante 60 días. (Estamos trabajando para reducir esa brecha.) Si tiene dudas si la campaña se realizó en su vehículo y desea una confirmación inmediata, no dude en comunicarse con nosotros a los números de teléfono antes mencionados. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente 4 of 4 A/4/000001/1 06739 22S41 22B08NOTA/DTB122S4N1 © Copyright 2022 Ford, División de Servicio al Cliente

**************************************************************************************************************

 Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 13, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 22S41 Certain 2021-2022 Model Year Mustang Mach-E Vehicles Secondary On-Board Diagnostic Control Module (SOBDMC) and Battery Energy Control Module (BECM) Software Update AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach-E 2021-2022 Cuautitlan May 27, 2020 through May 24, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In the affected vehicles, it is possible that the high voltage battery main contactors may overheat, which can result in an open contactor or welding condition. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next drive cycle, along with a no start condition. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display Stop Safely Now in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in the 3rd quarter of 2022 when it is anticipated that software and/or parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

**************************************************************************************************************

Ó Copyright 2022 Ford Motor Company Stacy L. Balzer Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 7, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S41 – Supplement #1 Certain 2021-2022 Model Year Mustang Mach-E Vehicles Secondary On-Board Diagnostic Control Module C (SOBDMC) and Battery Energy Control Module (BECM) Software Update REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S41 Dated: June 28, 2022 New! REASON FOR THIS SUPPLEMENT • Technical Instructions Update: Note and steps added to direct dealers to resolve any Diagnostic Trouble Codes (DTCs) applicable to the SOBDMC or BECM prior to starting the software programming directed in 22S41. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang Mach-E 2021-2022 Cuautitlan May 27, 2020 through May 24, 2022 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In the affected vehicles, the high voltage battery main contactors may overheat, which can result in a contactor that remains open or a contactor that welds closed. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next key cycle, along with a possible no start condition. If the contactors open while driving, a powertrain malfunction warning light will be illuminated, the vehicle will display “Stop Safely Now” in the instrument panel cluster, and the vehicle will experience an immediate loss of motive power. The vehicle will coast to a stop, and all 12V systems including power brakes and steering will remain functional. New! SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to reprogram the Powertrain Control Module (PCM), BECM and SOBDMC using the Ford Diagnostic and Repair System (FDRS). An Over The Air (OTA) update will also be deployed – see OTA section. These modules are coordinated with the PCM, BECM and SOBDMC and may also update: Antilock Braking System (ABS), Secondary On-Board Diagnostic Control Module (SOBDM) and Secondary On-Board Diagnostic Control Module B (SOBDMB). This service must be performed on all affected vehicles at no charge to the vehicle owner. Ó Copyright 2022 Ford Motor Company SERVICE ACTION (continued) NOTES: • Prior to starting Recall 22S41, verify there are not any DTCs present in the SOBDMC or BECM. If DTCs are present, please follow any applicable TSB/SSM information and workshop manual direction to resolve the DTC issue BEFORE completing Recall 22S41. • An Over the Air (OTA) update will also be deployed at a later date – see OTA section. • Integrated Diagnostic Software (IDS) cannot be used for programming on Mustang Mach-E vehicles. • Some vehicles in this recall may also have 22B08 open. Check OASIS to confirm it is not open. Refer to 22B08 documents for vehicle eligibility and repair instructions. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of July 5, 2022. Owners will be given the option of installing the software update themselves, or they can have their dealer perform the service for them. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. OTA: FORD POWER-UP DISTRIBUTED OVER THE AIR: • In addition to your dealer being able to update vehicles now using FDRS, Ford Power-Up software deployment will occur in several phases, scheduled to begin mid-July and continue through mid-August. • Before scheduling service for an OTA capable vehicle, please verify through PTS that the FSA is still open (Oasis) and has not already received the Ford Power-Up update. 1. Verify Safety Recall 22S41 is still open by viewing the “Outstanding Field Service Actions” on the Oasis results page on PTS. (Note: If the OTA update was recently downloaded onto the vehicle the FSA may still show as open). 2. If Safety Recall 22S41 is still open in the Outstanding Field Service Actions section, proceed to the tab titled “Connected Vehicle”. In the “Over The Air Update 60 Day History”, you can determine if an OTA update occurred on the affected module by viewing the “Completion Status”, which should show “Campaign Successful”. The “Release Notes” will also indicate that the campaign was successfully downloaded onto the vehicle. (Note: Safety Recall 22S41 may still show as open in the Outstanding Field Service Actions section of PTS even though the OTA update was successfully downloaded onto the vehicle. This FSA will eventually be removed from the Outstanding Field Service Actions screen of PTS). Note: Some vehicles affected by this recall were also subject to 22B08. Until 22B08 is completed, the vehicle is not able to receive software updates and/or other enhancements from the Ford Power-Up system using Wi-Fi or through the vehicle’s modem. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Ford Power-Up Software Updates (Enabling Automatic Updates and Setting Recurring Schedule) Recall Reimbursement Plan Ó Copyright 2022 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Stacy L. Balzer Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S41 – Supplement #1 Certain 2021-2022 Model Year Mustang Mach-E Vehicles Secondary On-Board Diagnostic Control Module C (SOBDMC) and Battery Energy Control Module (BECM) Software Update OASIS ACTIVATION OASIS was activated on June 28, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on June 28, 2022. Owner names and addresses were made available by July 22, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES • Correct all affected units in your new vehicle inventory before delivery. • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS • This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. • Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Ó Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S41 – Supplement #1 Certain 2021-2022 Model Year Mustang Mach-E Vehicles Secondary On-Board Diagnostic Control Module C (SOBDMC) and Battery Energy Control Module (BECM) Software Update OWNER REFUNDS (continued) • Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. • Refunds will only be provided for the cost associated with repairs associated with the high voltage battery main contactors. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 22S41 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. • Refunds: Submit refunds on a separate repair line. – Program Code: 22S41 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Ó Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 22S41 – Supplement #1 Certain 2021-2022 Model Year Mustang Mach-E Vehicles Secondary On-Board Diagnostic Control Module C (SOBDMC) and Battery Energy Control Module (BECM) Software Update LABOR ALLOWANCES Description Labor Operation Labor Time Reprogram the SOBDM and BECM using FDRS. These modules are coordinated with the PCM and may include other modules listed in the bulletin. Therefore, the PCM software should be selected as the primary module to install. NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on Mustang Mach-E vehicles. 22S41B 0.6 Hour PARTS REQUIREMENTS / ORDERING INFORMATION Parts are not required to complete this repair. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 22S41-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 CERTAIN 2021-2022 MODEL YEAR MACH-E VEHICLES — SECONDARY ON-BOARD DIAGNOSTIC CONTROL MODULE C (SOBDMC) AND BATTERY ENERGY CONTROL MODULE (BECM) SOFTWARE UPDATE SERVICE PROCEDURE NOTE: Prior to starting Recall 22S41, verify that no Diagnostic Trouble Codes (DTC) are present in the Secondary On-Board Diagnostic Control Module (SOBDMC) or Battery Energy Control Module (BECM). If DTC’s are present, please follow any applicable TSB/SSM information and Work Shop Manual (WSM) direction to resolve the DTC issue BEFORE completing Recall 22S41. 1. Connect a battery charger to the 12V battery. NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle. NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the Data Link Connector (DLC.) 2. Log into Ford Diagnostic and Repair System (FDRS). NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete. 3. Click ‘Read VIN from Vehicle’ or manually enter the VIN. 4. Check for DTCs. Verify that no DTCs are present in the SOBDMC or BECM. Are related DTC’s present? Yes – Please follow any applicable TSB/SSM information and WSM direction to resolve the DTC issue BEFORE completing Recall 22S41. No – Continue to Step 5. NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green. 5. Select Toolbox tab. 6. From the list on the LH side of the screen, select the PCM. 7. From the list on the RH side of the screen, select PCM – Powertrain Control Module (PCM) Software Update. 8. Click RUN. Follow all on-screen instructions carefully. ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 22S41-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 NOTE: The following modules will also be programmed during the PCM update: • Hybrid Powertrain Control Module (SOBDMC) Battery Energy Control Module (BECM) NOTE: The following modules may also be programmed during the PCM update: • Anti-Lock Brake System (ABS) Module • Secondary On-Board Diagnostic Control Module A (SOBDM) • Secondary On-Board Diagnostic Control Module B (SOBDMB) 9. Once PCM Update has completed, check the software tab to make sure that the above listed modules do not have any available software updates. 10. From the list on the RH side of the screen, select Self-Test and click RUN. 11. Click the Run Selected Tests button in the lower right. 12. Click the Clear & Retest button at the top of the screen to clear DTC’s in all modules. 13. Disconnect the battery charger from the 12V battery once the programming has completed. NOTE: If applicable, advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle’s computer to learn the transmission’s unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days. Important Information for Module Programming NOTE: When programming a module, use the following basic checks to ensure programming completes without errors. • Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source. NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software. • Inspect Vehicle Communication Module II/III (VCM II/III)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. • A hardwired connection is strongly recommended. • Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. • Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.). • Follow all scan tool on-screen instructions carefully. • Disable FDRS/scan tool sleep mode, screensaver, hibernation modes. • Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 22S41-S1 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2022 Recovering a module when programming has resulted in a blank module a. Disconnect the VCM II/III or VCMM from the data link connector (DLC) and your PC. b. After ten seconds, reconnect the VCM II/III or VCMM to the DLC and the PC. Launch FDRS. The VCM II/III or VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection. c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle” and proceed through the Network Test. d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select “No” and continue through the installation application. e. Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. Ford Power-Up Software Updates How to turn on Automatic Updates and Set a Recurring Schedule Ford Power-Up software updates are downloaded and installed over-the-air using an external Wi-Fi or FordPass™ Connect (vehicle modem). Most software updates will happen seamlessly in the background, as long as both of the following have been done on your vehicle: 1. Automatic Updates is turned ON. 2. A Recurring Schedule has been set. We recommend scheduling updates for overnight or at a time that you will not need to enter or use the vehicle. See your Owner’s Manual for more information on how to navigate your entertainment display. To set a recurring schedule: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Press Schedule Updates (or Recurring Update Schedule). 4. Choose Schedule. 5. Choose your preferred days and times. 6. Press Save. To confirm Automatic Updates is turned ON: 1. Tap Settings on your vehicle’s SYNC screen. 2. Choose System (or Software) Updates. 3. Confirm Automatic Updates is toggled to ON. Prior to software download and installation, you will receive a reminder in your vehicle (24 hours prior) and in your FordPass App. You can reschedule up to 2 mins before the update begins. Important Notes • Ford Power-Up software updates are not deployed to all vehicles at the same time. • If you choose to turn Automatic Updates OFF, you will be required to consent prior to each update. • Once the update is available/successfully installed on your vehicle, click Update Details to view the latest release notes which will specify if this recall is/was included in the release. • Refer to Ford.com/support for further information on software updates. NOTE: In your vehicle’s entertainment screen click on Update Details to view details on this update and confirm if this recall is available or successfully installed on your vehicle. You will also get an Update Successful alert in the message center of your FordPass App. If you are unsure if you have received the software update for this recall or have any questions regarding software updates, please call our specially trained Software Update Customer Relationship Center at:1-833- 389-0848. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 22S41 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 22S41, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to January 31, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Version 04-23-19 Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-412 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 21, 2022 NHTSA Recall No. : 22V-412 Manufacturer Recall No. : 22S41 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 48,924 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Mustang Mach-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : The recalled Secondary On-Board Diagnostic Control Module (SOBDMC) and the Battery Energy Control Module (BECM) software were introduced into production on 05/27/2020 and was taken out of production on 05/24/2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAY 27, 2020 – MAY 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Direct Current (“DC”) fast charging and repeated wide open pedal events can cause the high voltage battery main contactors to overheat. Overheating may lead to arcing and deformation of the electrical contact surfaces, which can result in a contactor that remains open or a contactor that welds closed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An overheated contactor that opens while driving can result in a loss of motive power, which can increase the risk of a crash Description of the Cause : The design and part-to-part variation of the high voltage battery main Part 573 Safety Recall Report 22V-412 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 contactor is not robust to the heat generated during DC fast charging and multiple wide open pedal events. Identification of Any Warning that can Occur : If the contactor opens while driving, a powertrain malfunction warning light will be illuminated and the vehicle will display “Stop Safely Now’ in the cluster when the vehicle experiences an immediate loss of motive power. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next drive cycle, along with a no start condition. Involved Components : Component Name 1 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 3P AWD Component Part Number : LJ98-14G069-FR Component Name 2 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 3P RWD Component Part Number : LJ98-14G069-ER Component Name 3 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 4P AWD Component Part Number : LJ98-14G069-DR Component Name 4 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 4P RWD Component Part Number : LJ98-14G069-CR Component Name 5 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 3P AWD Component Part Number : LJ98-14G069-FS Part 573 Safety Recall Report 22V-412 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 3P RWD Component Part Number : LJ98-14G069-ES Component Name 7 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 4P AWD Component Part Number : LJ98-14G069-DS Component Name 8 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 4P RWD Component Part Number : LJ98-14G069-CS Component Name 9 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 3P AWD Component Part Number : LJ98-14G069-FT Component Name 10 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 3P RWD Component Part Number : LJ98-14G069-ET Component Name 11 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 4P AWD Component Part Number : LJ98-14G069-DT Component Name 12 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 4P RWD Component Part Number : LJ98-14G069-CT Part 573 Safety Recall Report 22V-412 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 13 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 3P AWD Component Part Number : LJ98-14G069-FU Component Name 14 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 3P RWD Component Part Number : LJ98-14G069-EU Component Name 15 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 4P AWD Component Part Number : LJ98-14G069-DU Component Name 16 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 4P RWD Component Part Number : LJ98-14G069-CU Component Name 17 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 3P AWD Component Part Number : LJ98-14G069-AXB Component Name 18 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 3P RWD Component Part Number : LJ98-14G069-AZB Component Name 19 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 4P AWD Component Part Number : LJ98-14G069-BBB Part 573 Safety Recall Report 22V-412 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 20 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 4P RWD Component Part Number : LJ98-14G069-BDB Component Name 21 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 3P AWD Component Part Number : LJ98-14G069-AXC Component Name 22 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 3P RWD Component Part Number : LJ98-14G069-AZC Component Name 23 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 4P AWD Component Part Number : LJ98-14G069-BBC Component Name 24 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 4P RWD Component Part Number : LJ98-14G069-BDC Component Name 25 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 3P AWD Component Part Number : LJ98-14G069-AXD Component Name 26 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 3P RWD Component Part Number : LJ98-14G069-AZD Part 573 Safety Recall Report 22V-412 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 27 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 4P AWD Component Part Number : LJ98-14G069-BBD Component Name 28 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 4P RWD Component Part Number : LJ98-14G069-BDD Component Name 29 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 3P AWD Component Part Number : LJ98-14G069-AXE Component Name 30 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 3P RWD Component Part Number : LJ98-14G069-AZE Component Name 31 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 4P AWD Component Part Number : LJ98-14G069-BBE Component Name 32 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 4P RWD Component Part Number : LJ98-14G069-BDE Component Name 33 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 3P AWD Component Part Number : LJ98-14G069-AXF Part 573 Safety Recall Report 22V-412 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 34 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 3P RWD Component Part Number : LJ98-14G069-AZF Component Name 35 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 4P AWD Component Part Number : LJ98-14G069-BBF Component Name 36 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 4P RWD Component Part Number : LJ98-14G069-BDF Component Name 37 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 3P AWD Component Part Number : LJ98-14G069-AXG Component Name 38 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 3P RWD Component Part Number : LJ98-14G069-AZG Component Name 39 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 4P AWD Component Part Number : LJ98-14G069-BBG Component Name 40 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 4P RWD Component Part Number : LJ98-14G069-BDG Part 573 Safety Recall Report 22V-412 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 41 : Battery Energy Control Module Software Component Description : R19/R30 – 3P Component Part Number : LJ98-14C197-AF Component Name 42 : Battery Energy Control Module Software Component Description : R19/R30 – 4P Component Part Number : LJ98-14C197-BF Component Name 43 : Battery Energy Control Module Software Component Description : R31/R32/R33 – 3P Component Part Number : LJ98-14C197-AG Component Name 44 : Battery Energy Control Module Software Component Description : R31/R32/R33 – 4P Component Part Number : LJ98-14C197-BG Component Name 45 : Battery Energy Control Module Software Component Description : R41/R42 – 3P Component Part Number : LJ98-14C197-AH Component Name 46 : Battery Energy Control Module Software Component Description : R41/R42 – 4P Component Part Number : LJ98-14C197-BH Component Name 47 : Battery Energy Control Module Software Component Description : R43/R44 – 3P Component Part Number : NJ98-14C197-AA Part 573 Safety Recall Report 22V-412 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 48 : Battery Energy Control Module Software Component Description : R43/R44 – 4P Component Part Number : NJ98-14C197-BA Component Name 49 : Battery Energy Control Module Software Component Description : R44 SR1/SR2/SR3/SR4 – 3P Component Part Number : NJ98-14C197-AB Component Name 50 : Battery Energy Control Module Software Component Description : R44 SR1/SR2/SR3/SR4 – 4P Component Part Number : NJ98-14C197-BB Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : On April 12, 2022, an issue pertaining to high voltage battery main contactor overheating was brought to Ford’s Critical Concern Review Group for review. In April and May of 2022, Ford investigated warranty claims to quantify performance differences between vehicle variants. Ford conducted a read-across of other vehicle lines utilizing high voltage battery contactors. Between July 13, 2021 and May 31, 2022, there have been 286 warranty claims in North America related to an open or welded contactor. Ford is aware of one VOQ alleging a no-start and listing DTCs related to this concern. On June 3, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 22V-412 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy for this program is a Secondary On-Board Diagnostic Control Module (SOBDMC) and Battery Energy Control Module (BECM) software update. Ford is anticipated to begin Over-The-Air (OTA) deployment to update the SOBDMC an BECM software for affected vehicles in July 2022. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 31, 2023 Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated SOBDMC software (LJ98-14G069-AXG, LJ98-14G069-AZG, LJ98-14G069-BBG, LJ98-14G069-BDG) will monitor contactor temperature and intelligently reduce battery power to prevent damage to the contactor. The updated BECM software (NJ98-14C197-AE, NJ98-14C197-BD) will monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage. Identify How/When Recall Condition was Corrected in Production : The updated SOBDMC software and BECM software was introduced into production on May 25, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 13, 2022. Mailing of owner notification letters is expected to begin July 18, 2022 and is expected to be completed by July 22, 2022. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUL 18, 2022 – JUL 22, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-412 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 21, 2022 NHTSA Recall No. : 22V-412 Manufacturer Recall No. : 22S41 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 48,924 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Mustang Mach-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : The recalled Secondary On-Board Diagnostic Control Module (SOBDMC) and the Battery Energy Control Module (BECM) software were introduced into production on 05/27/2020 and was taken out of production on 05/24/2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAY 27, 2020 – MAY 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Direct Current (“DC”) fast charging and repeated wide open pedal events can cause the high voltage battery main contactors to overheat. Overheating may lead to arcing and deformation of the electrical contact surfaces, which can result in a contactor that remains open or a contactor that welds closed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An overheated contactor that opens while driving can result in a loss of motive power, which can increase the risk of a crash Description of the Cause : The design and part-to-part variation of the high voltage battery main Part 573 Safety Recall Report 22V-412 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 contactor is not robust to the heat generated during DC fast charging and multiple wide open pedal events. Identification of Any Warning that can Occur : If the contactor opens while driving, a powertrain malfunction warning light will be illuminated and the vehicle will display “Stop Safely Now’ in the cluster when the vehicle experiences an immediate loss of motive power. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next drive cycle, along with a no start condition. Involved Components : Component Name 1 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 3P AWD Component Part Number : LJ98-14G069-FR Component Name 2 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 3P RWD Component Part Number : LJ98-14G069-ER Component Name 3 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 4P AWD Component Part Number : LJ98-14G069-DR Component Name 4 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 4P RWD Component Part Number : LJ98-14G069-CR Component Name 5 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 3P AWD Component Part Number : LJ98-14G069-FS Part 573 Safety Recall Report 22V-412 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 3P RWD Component Part Number : LJ98-14G069-ES Component Name 7 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 4P AWD Component Part Number : LJ98-14G069-DS Component Name 8 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 4P RWD Component Part Number : LJ98-14G069-CS Component Name 9 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 3P AWD Component Part Number : LJ98-14G069-FT Component Name 10 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 3P RWD Component Part Number : LJ98-14G069-ET Component Name 11 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 4P AWD Component Part Number : LJ98-14G069-DT Component Name 12 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 4P RWD Component Part Number : LJ98-14G069-CT Part 573 Safety Recall Report 22V-412 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 13 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 3P AWD Component Part Number : LJ98-14G069-FU Component Name 14 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 3P RWD Component Part Number : LJ98-14G069-EU Component Name 15 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 4P AWD Component Part Number : LJ98-14G069-DU Component Name 16 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 4P RWD Component Part Number : LJ98-14G069-CU Component Name 17 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 3P AWD Component Part Number : LJ98-14G069-AXB Component Name 18 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 3P RWD Component Part Number : LJ98-14G069-AZB Component Name 19 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 4P AWD Component Part Number : LJ98-14G069-BBB Part 573 Safety Recall Report 22V-412 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 20 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 4P RWD Component Part Number : LJ98-14G069-BDB Component Name 21 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 3P AWD Component Part Number : LJ98-14G069-AXC Component Name 22 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 3P RWD Component Part Number : LJ98-14G069-AZC Component Name 23 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 4P AWD Component Part Number : LJ98-14G069-BBC Component Name 24 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 4P RWD Component Part Number : LJ98-14G069-BDC Component Name 25 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 3P AWD Component Part Number : LJ98-14G069-AXD Component Name 26 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 3P RWD Component Part Number : LJ98-14G069-AZD Part 573 Safety Recall Report 22V-412 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 27 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 4P AWD Component Part Number : LJ98-14G069-BBD Component Name 28 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 4P RWD Component Part Number : LJ98-14G069-BDD Component Name 29 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 3P AWD Component Part Number : LJ98-14G069-AXE Component Name 30 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 3P RWD Component Part Number : LJ98-14G069-AZE Component Name 31 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 4P AWD Component Part Number : LJ98-14G069-BBE Component Name 32 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 4P RWD Component Part Number : LJ98-14G069-BDE Component Name 33 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 3P AWD Component Part Number : LJ98-14G069-AXF Part 573 Safety Recall Report 22V-412 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 34 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 3P RWD Component Part Number : LJ98-14G069-AZF Component Name 35 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 4P AWD Component Part Number : LJ98-14G069-BBF Component Name 36 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 4P RWD Component Part Number : LJ98-14G069-BDF Component Name 37 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 3P AWD Component Part Number : LJ98-14G069-AXG Component Name 38 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 3P RWD Component Part Number : LJ98-14G069-AZG Component Name 39 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 4P AWD Component Part Number : LJ98-14G069-BBG Component Name 40 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 4P RWD Component Part Number : LJ98-14G069-BDG Part 573 Safety Recall Report 22V-412 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 41 : Battery Energy Control Module Software Component Description : R19/R30 – 3P Component Part Number : LJ98-14C197-AF Component Name 42 : Battery Energy Control Module Software Component Description : R19/R30 – 4P Component Part Number : LJ98-14C197-BF Component Name 43 : Battery Energy Control Module Software Component Description : R31/R32/R33 – 3P Component Part Number : LJ98-14C197-AG Component Name 44 : Battery Energy Control Module Software Component Description : R31/R32/R33 – 4P Component Part Number : LJ98-14C197-BG Component Name 45 : Battery Energy Control Module Software Component Description : R41/R42 – 3P Component Part Number : LJ98-14C197-AH Component Name 46 : Battery Energy Control Module Software Component Description : R41/R42 – 4P Component Part Number : LJ98-14C197-BH Component Name 47 : Battery Energy Control Module Software Component Description : R43/R44 – 3P Component Part Number : NJ98-14C197-AA Part 573 Safety Recall Report 22V-412 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 48 : Battery Energy Control Module Software Component Description : R43/R44 – 4P Component Part Number : NJ98-14C197-BA Component Name 49 : Battery Energy Control Module Software Component Description : R44 SR1/SR2/SR3/SR4 – 3P Component Part Number : NJ98-14C197-AB Component Name 50 : Battery Energy Control Module Software Component Description : R44 SR1/SR2/SR3/SR4 – 4P Component Part Number : NJ98-14C197-BB Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : On April 12, 2022, an issue pertaining to high voltage battery main contactor overheating was brought to Ford’s Critical Concern Review Group for review. In April and May of 2022, Ford investigated warranty claims to quantify performance differences between vehicle variants. Ford conducted a read-across of other vehicle lines utilizing high voltage battery contactors. Between July 13, 2021 and May 31, 2022, there have been 286 warranty claims in North America related to an open or welded contactor. Ford is aware of one VOQ alleging a no-start and listing DTCs related to this concern. On June 3, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 22V-412 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy for this program is a Secondary On-Board Diagnostic Control Module (SOBDMC) and Battery Energy Control Module (BECM) software update. Ford is anticipated to begin Over-The-Air (OTA) deployment to update the SOBDMC an BECM software for affected vehicles in July 2022. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 31, 2023 Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated SOBDMC software (LJ98-14G069-AXG, LJ98-14G069-AZG, LJ98-14G069-BBG, LJ98-14G069-BDG) will monitor contactor temperature and intelligently reduce battery power to prevent damage to the contactor. The updated BECM software (NJ98-14C197-AE, NJ98-14C197-BD) will monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage. Identify How/When Recall Condition was Corrected in Production : The updated SOBDMC software and BECM software was introduced into production on May 25, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 13, 2022. Mailing of owner notification letters is expected to begin July 18, 2022 and is expected to be completed by July 22, 2022. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUL 18, 2022 – JUL 22, 2022 * NR – Not Reported

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-412 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : JUN 10, 2022 NHTSA Recall No. : 22V-412 Manufacturer Recall No. : 22S41 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 48,924 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 Ford Mustang Mach-E Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : The recalled Secondary On-Board Diagnostic Control Module (SOBDMC) and the Battery Energy Control Module (BECM) software were introduced into production on 05/27/2020 and was taken out of production on 05/24/2022. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : MAY 27, 2020 – MAY 24, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Direct Current (“DC”) fast charging and repeated wide open pedal events can cause the high voltage battery main contactors to overheat. Overheating may lead to arcing and deformation of the electrical contact surfaces, which can result in a contactor that remains open or a contactor that welds closed. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : An overheated contactor that opens while driving can result in a loss of motive power, which can increase the risk of an accident. Description of the Cause : The design and part-to-part variation of the high voltage battery main Part 573 Safety Recall Report 22V-412 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 contactor is not robust to the heat generated during DC fast charging and multiple wide open pedal events. Identification of Any Warning that can Occur : If the contactor opens while driving, a powertrain malfunction warning light will be illuminated and the vehicle will display “Stop Safely Now’ in the cluster when the vehicle experiences an immediate loss of motive power. Should the contactors weld closed while driving, a powertrain malfunction warning light will be illuminated on the next drive cycle, along with a no start condition. Involved Components : Component Name 1 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 3P AWD Component Part Number : LJ98-14G069-FR Component Name 2 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 3P RWD Component Part Number : LJ98-14G069-ER Component Name 3 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 4P AWD Component Part Number : LJ98-14G069-DR Component Name 4 : Secondary On-Board Diagnostic Control Module Softw Component Description : R19 – 4P RWD Component Part Number : LJ98-14G069-CR Component Name 5 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 3P AWD Component Part Number : LJ98-14G069-FS Part 573 Safety Recall Report 22V-412 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 6 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 3P RWD Component Part Number : LJ98-14G069-ES Component Name 7 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 4P AWD Component Part Number : LJ98-14G069-DS Component Name 8 : Secondary On-Board Diagnostic Control Module Softw Component Description : R30 – 4P RWD Component Part Number : LJ98-14G069-CS Component Name 9 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 3P AWD Component Part Number : LJ98-14G069-FT Component Name 10 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 3P RWD Component Part Number : LJ98-14G069-ET Component Name 11 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 4P AWD Component Part Number : LJ98-14G069-DT Component Name 12 : Secondary On-Board Diagnostic Control Module Softw Component Description : R31/R32 – 4P RWD Component Part Number : LJ98-14G069-CT Part 573 Safety Recall Report 22V-412 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 13 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 3P AWD Component Part Number : LJ98-14G069-FU Component Name 14 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 3P RWD Component Part Number : LJ98-14G069-EU Component Name 15 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 4P AWD Component Part Number : LJ98-14G069-DU Component Name 16 : Secondary On-Board Diagnostic Control Module Softw Component Description : R33 – 4P RWD Component Part Number : LJ98-14G069-CU Component Name 17 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 3P AWD Component Part Number : LJ98-14G069-AXB Component Name 18 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 3P RWD Component Part Number : LJ98-14G069-AZB Component Name 19 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 4P AWD Component Part Number : LJ98-14G069-BBB Part 573 Safety Recall Report 22V-412 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 20 : Secondary On-Board Diagnostic Control Module Softw Component Description : R41 – 4P RWD Component Part Number : LJ98-14G069-BDB Component Name 21 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 3P AWD Component Part Number : LJ98-14G069-AXC Component Name 22 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 3P RWD Component Part Number : LJ98-14G069-AZC Component Name 23 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 4P AWD Component Part Number : LJ98-14G069-BBC Component Name 24 : Secondary On-Board Diagnostic Control Module Softw Component Description : R42/R43 – 4P RWD Component Part Number : LJ98-14G069-BDC Component Name 25 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 3P AWD Component Part Number : LJ98-14G069-AXD Component Name 26 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 3P RWD Component Part Number : LJ98-14G069-AZD Part 573 Safety Recall Report 22V-412 Page 6 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 27 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 4P AWD Component Part Number : LJ98-14G069-BBD Component Name 28 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 – 4P RWD Component Part Number : LJ98-14G069-BDD Component Name 29 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 3P AWD Component Part Number : LJ98-14G069-AXE Component Name 30 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 3P RWD Component Part Number : LJ98-14G069-AZE Component Name 31 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 4P AWD Component Part Number : LJ98-14G069-BBE Component Name 32 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR1 – 4P RWD Component Part Number : LJ98-14G069-BDE Component Name 33 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 3P AWD Component Part Number : LJ98-14G069-AXF Part 573 Safety Recall Report 22V-412 Page 7 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 34 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 3P RWD Component Part Number : LJ98-14G069-AZF Component Name 35 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 4P AWD Component Part Number : LJ98-14G069-BBF Component Name 36 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR2/SR3 – 4P RWD Component Part Number : LJ98-14G069-BDF Component Name 37 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 3P AWD Component Part Number : LJ98-14G069-AXG Component Name 38 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 3P RWD Component Part Number : LJ98-14G069-AZG Component Name 39 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 4P AWD Component Part Number : LJ98-14G069-BBG Component Name 40 : Secondary On-Board Diagnostic Control Module Softw Component Description : R44 SR4 – 4P RWD Component Part Number : LJ98-14G069-BDG Part 573 Safety Recall Report 22V-412 Page 8 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 41 : Battery Energy Control Module Software Component Description : R19/R30 – 3P Component Part Number : LJ98-14C197-AF Component Name 42 : Battery Energy Control Module Software Component Description : R19/R30 – 4P Component Part Number : LJ98-14C197-BF Component Name 43 : Battery Energy Control Module Software Component Description : R31/R32/R33 – 3P Component Part Number : LJ98-14C197-AG Component Name 44 : Battery Energy Control Module Software Component Description : R31/R32/R33 – 4P Component Part Number : LJ98-14C197-BG Component Name 45 : Battery Energy Control Module Software Component Description : R41/R42 – 3P Component Part Number : LJ98-14C197-AH Component Name 46 : Battery Energy Control Module Software Component Description : R41/R42 – 4P Component Part Number : LJ98-14C197-BH Component Name 47 : Battery Energy Control Module Software Component Description : R43/R44 – 3P Component Part Number : NJ98-14C197-AA Part 573 Safety Recall Report 22V-412 Page 9 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 48 : Battery Energy Control Module Software Component Description : R43/R44 – 4P Component Part Number : NJ98-14C197-BA Component Name 49 : Battery Energy Control Module Software Component Description : R44 SR1/SR2/SR3/SR4 – 3P Component Part Number : NJ98-14C197-AB Component Name 50 : Battery Energy Control Module Software Component Description : R44 SR1/SR2/SR3/SR4 – 4P Component Part Number : NJ98-14C197-BB Supplier Identification : Component Manufacturer Name : Ford Motor Company Address : One American Road Dearborn Michigan 48126 Country : United States Chronology : On April 12, 2022, an issue pertaining to high voltage battery main contactor overheating was brought to Ford’s Critical Concern Review Group for review. In April and May of 2022, Ford investigated warranty claims to quantify performance differences between vehicle variants. Ford conducted a read-across of other vehicle lines utilizing high voltage battery contactors. Between July 13, 2021 and May 31, 2022, there have been 286 warranty claims in North America related to an open or welded contactor. Ford is aware of one VOQ alleging a no-start and listing DTCs related to this concern. On June 3, 2022, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Part 573 Safety Recall Report 22V-412 Page 10 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : The remedy for this program is a Secondary On-Board Diagnostic Control Module (SOBDMC) and Battery Energy Control Module (BECM) software update. Ford is anticipated to begin Over-The-Air (OTA) deployment to update the SOBDMC an BECM software for affected vehicles in July 2022. Alternatively, owners will have the option to take their vehicle to a Ford or Lincoln dealer to complete the software update. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 31, 2023 Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The updated SOBDMC software (LJ98-14G069-AXG, LJ98-14G069-AZG, LJ98-14G069-BBG, LJ98-14G069-BDG) will monitor contactor temperature and intelligently reduce battery power to prevent damage to the contactor. The updated BECM software (NJ98-14C197-AE, NJ98-14C197-BD) will monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage. Identify How/When Recall Condition was Corrected in Production : The updated SOBDMC software and BECM software was introduced into production on May 25, 2022. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on June 13, 2022. Mailing of owner notification letters is expected to begin July 18, 2022 and is expected to be completed by July 22, 2022. Planned Dealer Notification Date : JUN 13, 2022 – JUN 13, 2022 Planned Owner Notification Date : JUL 18, 2022 – JUL 22, 2022 * NR – Not Reported

SEOCONTENT-END