Android Auto Unable To Wirelessly Connect And/Or Android Phones Rebooting When Connected To The Vehicle Via USB – 2021-2023 Ford

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NHTSA ID Number: 10236023

Manufacturer Communication Number: SSM 51589

Summary

Some 2021-2023 F-150/MustangeBay Mach-E/Edge vehicles may exhibit a concern of Android Auto unable to wirelessly connect and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers who’s Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair.

 


9 Affected Products

Vehicles

MAKEMODELYEAR
FORDeBayEDGE2021-2023
FORDeBayF-1502021-2023
FORDeBayMUSTANGeBay MACH E2021-2023

 


1 Associated Document

Manufacturer Communications

SSM 51589
2021-2023 Edge (CD539N) (DQ)
2021-2023 F-150 (P702) (FD)
2021-2023 MustangeBay Mach-E (CX727N) (GW)
2021-2023 F-150/MustangeBay Mach-E/Edge – Android Auto Unable To Wirelessly Connect And/Or Android Phones Rebooting When Connected To The Vehicle Via USB

MC-10236023-0001.pdf 8.172KB

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NHTSA ID Number: 10189559

Manufacturer Communication Number: SSM 49655

Summary

Some 2021 Mach-E vehicles may exhibit a concern of Android Auto not wirelessly connecting and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers who’s Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later.

 

1 Associated Document

Manufacturer Communications

SSM 49655: Mach-E Android Auto Not Wirelessly Connecting And/Or Android Phones Rebooting When Connected To The Vehicle Via USB

MC-10189559-0001.pdf 71.451KB

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NHTSA ID Number: 10189554

Manufacturer Communication Number: SSM 49643

Summary

Some 2021 F-150, MustangeBay Mach-E, Edge vehicles may exhibit a concern of Android Auto not wirelessly connecting and/or Android phones rebooting when connected to the vehicle via USB. This is due to a concern with the Google application on the customers device. Google has released a fix for these concerns. For Android phones not connecting wirelessly, request that the customer update their Android Auto version to 6.1 or later. For customers who’s Android phone reboots when connected via USB, request that the customer update their Chrome application to 88.0.4324.181 or later. The customers service provider should be able to assist customers having difficulty updating their device. This is not a warrantable repair

 

1 Associated Document

Manufacturer Communications

SSM 49643: 2021 F-150, MustangeBay Mach-E, Edge – Android Auto Not Wirelessly Connecting And/Or Android Phones Rebooting When Connected To The Vehicle Via USB

MC-10189554-0001.pdf 73.071KB

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Last update on 2025-05-17 / Affiliate links / Images from Amazon Product Advertising API


 

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