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NHTSA ID Number: 10202721
Manufacturer Communication Number: 21U06
Summary
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines ; Inspect Left Hand Engine Mount in some of the affected vehicles, the left hand (LH) engine mount may leak hydraulic fluid. Once it leaks enough fluid, the mount will no longer perform as intended. This can lead to increased vehicle vibration and noise.
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
FORD | EXPLORER | 2021 |
PROGRAM TERMS
This program will be in effect through October 18, 2024, for unsold vehicles, or up to 60 days post the warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Explorer | 2021 | Chicago | September 13, 2021 through September 14, 2021 |
REASON FOR THIS PROGRAM
In some of the affected vehicles, the left hand (LH) engine mount may leak hydraulic fluid. Once it leaks enough fluid, the mount will no longer perform as intended. This can lead to increased vehicle vibration and noise.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the LH engine mount date code and replace the LH mount as necessary per the Technical Information.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
PARTS REQUIREMENTS
Part Number | Description | Order Quantity | Claim Quantity |
L1MZ-6038-A | Mount – LH 2.3L Engine | 1 | 1 |
W712961-S439 | Bolt – Steering Shaft (2 per pkg, 1 req’d) | 1 | 1 |
BE8Z-6731-AB | Oil filter (12 per box, 1 req’d) | 1 | 1 |
W719326-S439 | Bolt- LH Engine Mount to Engine (4 per pkg, 3 req’d) | 1 | 3 |
W720485-S439 | Bolt- LH/RH Engine Mount to Frame (4 per pkg, 6 req’d) | 2 | 6 |
W716979-S439 | Bolt- Rear Subframe (4 per pkg, 2 req’d) | 1 | 2 |
W719413-S439 | Bolt- Front and Middle Subframe (4 per pkg, 4 req’d) | 1 | 4 |
W719506-S440 | Nut-Stabilizer Bar Link (4 per pkg, 2 req’d) | 1 | 2 |
XO-5W30-Q1FS | SAE 5W-30 Full Synthetic Motor Oil | Up to 1 Quart | |
XG-3-A | Motorcraft® Silicone Brake Caliper Grease and Dielectric Compound | Claim as Misc. Other Up to $2.00 Total |
CERTAIN 2021 EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES — INSPECT LEFT HAND ENGINE MOUNT
SERVICE PROCEDURE
1. Read the date code from the Left Hand (LH) engine mount.
2. Is the date code 25621? See Figure 1.
NO – Date code inspection PASSES. Program is Complete.
YES – Date code inspection FAILS. Proceed to Step 3.
3. Replace the suspect LH engine mount. Please follow the Workshop Manual (WSM) procedures in Section 303-01A.
4. Check and correct front toe alignment. Please follow the WSM procedures in Section 204-00.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-START
© Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
October 19, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
PROGRAM TERMS
This program will be in effect through October 18, 2024, for unsold vehicles, or up to 60 days post the
warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Explorer 2021 Chicago September 13, 2021 through September 14, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the left hand (LH) engine mount may leak hydraulic fluid. Once it
leaks enough fluid, the mount will no longer perform as intended. This can lead to increased vehicle
vibration and noise.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
inspect the LH engine mount date code and replace the LH mount as necessary per the Technical
Information.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
OASIS ACTIVATION
OASIS will be activated on October 19, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 19,
2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
OWNER REFUNDS
Refunds are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action. The FSA number (21U06) is the sub code.
▪ Customer Concern Code (CCC): N09 – Unusual engine noise
▪ Condition Code (CC): 12
▪ Causal Part Number: 6038
▪ Part Quantity: 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
© Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
CLAIMS PREPARATION AND SUBMISSION (continued)
• Provision for Locally Obtained Supply: Includes Motorcraft® Silicone Brake Caliper Grease
and Dielectric Compound XG-3-A (ESE-M1C171-A).
o Program Code: 21U06
o Misc Expense: OTHER
o Amount: Actual cost up to $2.00
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
© Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
LABOR ALLOWANCES
Description Labor Operation Labor Time
PASS – Inspection of LH Engine Mount Date Code 21U06A 0.3 Hours
FAIL – Inspection of LH Engine Mount Date Code
NO PARTS, Recall Stays Open Until Parts are Available.
21U06AA 0.3 Hours
FAIL – Inspect LH Engine Mount Date Code
Replace LH Engine Mount.
21U06B 4.9 Hours
Check Front Wheel Alignment and Adjust Toe.
Claim with Labor Op 21U06B Only.
21U06C 0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description
Order
Quantity
Claim
Quantity
L1MZ-6038-A Mount – LH 2.3L Engine 1 1
W712961-S439 Bolt – Steering Shaft (2 per pkg, 1 req’d) 1 1
BE8Z-6731-AB Oil filter (12 per box, 1 req’d) 1 1
W719326-S439 Bolt- LH Engine Mount to Engine (4 per pkg, 3 req’d) 1 3
W720485-S439 Bolt- LH/RH Engine Mount to Frame (4 per pkg, 6 req’d) 2 6
W716979-S439 Bolt- Rear Subframe (4 per pkg, 2 req’d) 1 2
W719413-S439 Bolt- Front and Middle Subframe (4 per pkg, 4 req’d) 1 4
W719506-S440 Nut-Stabilizer Bar Link (4 per pkg, 2 req’d) 1 2
XO-5W30-Q1FS SAE 5W-30 Full Synthetic Motor Oil Up to 1 Quart
XG-3-A Motorcraft® Silicone Brake Caliper Grease and
Dielectric Compound
Claim as Misc. Other
Up to $2.00 Total
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Less than 50% of the affected vehicle population is expected to require an engine mount replacement.
DEALER PRICE
For latest prices, refer to DOES II.
© Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Update Prior to Sale 21U06
Certain 2021 Explorer Vehicles Equipped with 2.3L Engines
Inspect Left Hand Engine Mount
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1, 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1, 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1, 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF1
UPDATE PRIOR TO SALE 21U06
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
10/2021
CERTAIN 2021 EXPLORER VEHICLES EQUIPPED WITH 2.3L ENGINES — INSPECT
LEFT HAND ENGINE MOUNT
SERVICE PROCEDURE
1. Read the date code from the Left Hand (LH) engine mount.
2. Is the date code 25621? See Figure 1.
NO – Date code inspection PASSES. Program is Complete.
YES – Date code inspection FAILS. Proceed to Step 3.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
ENGINE
MOUNT
LABEL
21567A
FIGURE 1
3. Replace the suspect LH engine mount. Please follow the Workshop Manual (WSM) procedures in
Section 303-01A.
4. Check and correct front toe alignment. Please follow the WSM procedures in Section 204-00.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be
returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
Update Prior to Sale 21U06
October 19, 2021
https://www.nhtsa.gov/recalls?nhtsaId=10202721
MC-10202721-0001.pdf 595.837KB
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- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
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