SYNC 4 – Voice Commands Activate Without Pressing The Steering Wheel Switch – Wake Word – 2021 Ford Mustang Mach-E, F-150, Edge, Bronco & Lincoln Nautilus

NHTSA ID Number: 10199500

Manufacturer Communication Number: SSM 49928



Some 2021 Mustang Mach-E, F-150, Edge/Nautilus or Bronco vehicles equipped with SYNC 4 may have a customer symptom of the SYNC voice commands being activated without pushing the steering wheel switch. This may be due to the feature called Wake Word within SYNC 4. This feature allows the driver to activate the SYNC 4 system without pushing the steering wheel switch. Under the touchscreen Settings > Voice Settings the preferred Wake Word can be changed. The feature can also be disabled if the customer does not want the SYNC voice commands being activated without touching the steering wheel switch. This feature is not a defect. Do not submit a claim for this condition.



6 Affected Products


FORD F-150 2021



2021 CAR: DQ CD539N EDGE
2021 TRUCK: FD P702N F150
2021 CAR: D9 U540N MKX
2021 CAR: GW CX727N C-EV


1 Associated Document

Manufacturer Communications

SSM 49928 – 2021 Mustang Mach-E/F-150/Edge/Nautilus/Bronco – SYNC 4 – Voice Commands Activate Without Pressing The Steering Wheel Switch – Wake Word

MC-10199500-0001.pdf 29.541KB




Ford SYNC Updates


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Last update on 2022-10-06 / Affiliate links / Images from Amazon Product Advertising API

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