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NHTSA ID Number: 10203708
Manufacturer Communication Number: TSB 21-2419
Summary
Some 2018-2021 Expedition/Navigator vehicles built on or before 02-Aug-2021 may exhibit a condition where the gap hiders of the load floor compartment come detached. This may be due to the joint between the gap hiders and the bin. To correct the condition, follow the Service Procedure steps to replace the damaged gap hiders.
8 Affected Products
Vehicles
Model:
2018-2021 Expedition
2018-2021 Navigator
Issue: Some 2018-2021 Expedition/Navigator vehicles built on or before 02-Aug-2021 may exhibit a condition where the gap hiders of the load floor compartment come detached. This may be due to the joint between the gap hiders and the bin. To correct the condition, follow the Service Procedure steps to replace the damaged gap hiders.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all the following criteria.
- 2018-2021 Expedition/Navigator
- Built on or before 02-Aug-2021
- One or both gap hiders detached and/or damaged
Parts
| Service Part Number | Quantity | Description |
| JL1Z- 7845455-BB | 1 | Left Gap Hider Kit – Blue Bay |
| JL1Z- 7845455-BC | 1 | Left Gap Hider Kit – Mahogany Red |
| JL1Z- 7845455-BD | 1 | Left Gap Hider Kit – Dark Slate |
| JL1Z- 7845455-BE | 1 | Left Gap Hider Kit – Ebony |
| JL1Z- 7845455-BF | 1 | Left Gap Hider Kit – Espresso |
| JL1Z- 7845455-CB | 1 | Right Gap Hider Kit – Blue Bay |
| JL1Z- 7845455-CC | 1 | Right Gap Hider Kit – Mahogany Red |
| JL1Z- 7845455-CD | 1 | Right Gap Hider Kit – Dark Slate |
| JL1Z- 7845455-CE | 1 | Right Gap Hider Kit – Ebony |
| JL1Z- 7845455-CF | 1 | Right Gap Hider Kit – Espresso |
Service Procedure
- Remove the load floor storage compartment. Refer to Workshop Manual (WSM), Section 501-05, D-Pillar Trim Panel – Short Wheelbase, Steps 1-8.
- Flip the load floor compartment upside down and remove the springs from the gap hider.
(1). Remove the spring from the load floor compartment. (Figure 1)
(2). Push down on the spring. (Figure 2)
(3). Slide out and discard the spring(s) attached to the gap hider. (Figure 3)
- Remove the gap hider from the bin by breaking the push nuts using a trim fastener remover. (Figure 4)
- Remove the remaining push nuts in the bin by drilling out with an 11/32 inch (9 mm) drill bit. (Figure 5)
(1). Vacuum the load floor compartment and the carpet of the gap hider for remaining push nut debris before installation.
- Install the new gap hider carpet-side down and insert the posts through the corresponding holes on the driver and/or passenger side.
- Flip the load floor compartment upside down and use a magnet to locate the push nuts into the gap hider posts. (Figure 6)
- Use a 1/2 inch drive ratchet extension with a 10 mm impact socket to locate the push nut into the post and press firmly to assure a correct installation. (Figure 7)
(1). Make sure that the push nuts are completely seated. If they are not completely seated the gap hider may loosen during the folding process.
- Install new springs.
NOTE: The smaller right hand gap hider has 2 springs. The larger left hand gap hider has 3 springs.
(1). Insert the spring into the gap hider. (Figure 8)
(2). Push up on the spring. (Figure 9)
(3). Insert the spring into the load floor compartment. (Figure 10)
- Reinstall the load floor compartment. Refer to WSM, Section 501-05, D-Pillar Trim Panel – Short Wheelbase.
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TECHNICAL SERVICE BULLETIN
Load Floor Compartment – One Or Both Gap Hiders Detached And/OrDamaged From The Bin – Built On Or Before 02-Aug-2021
21-2419
24 November2021
Model:
Ford
2018-2021 Expedition
Lincoln
2018-2021 Navigator
Issue:
Some 2018-2021 Expedition/Navigator vehicles built on or before 02-Aug-2021 may exhibit a condition wherethe gap hiders of the load floor compartment come detached. This may be due to the joint between the gap hidersand the bin. To correct the condition, follow the Service Procedure steps to replace the damaged gap hiders.
Action:
Follow the Service Procedure steps to correct the condition on vehicles that meet all the following criteria.
• 2018-2021 Expedition/Navigator
• Built on or before 02-Aug-2021
• One or both gap hiders detached and/or damaged
Parts
Service Part Number
Quantity
Description
JL1Z- 7845455-BB
1
Left Gap Hider Kit – Blue Bay
JL1Z- 7845455-BC
1
Left Gap Hider Kit – Mahogany Red
JL1Z- 7845455-BD
1
Left Gap Hider Kit – Dark Slate
JL1Z- 7845455-BE
1
Left Gap Hider Kit – Ebony
JL1Z- 7845455-BF
1
Left Gap Hider Kit – Espresso
JL1Z- 7845455-CB
1
Right Gap Hider Kit – Blue Bay
JL1Z- 7845455-CC
1
Right Gap Hider Kit – Mahogany Red
JL1Z- 7845455-CD
1
Right Gap Hider Kit – Dark Slate
JL1Z- 7845455-CE
1
Right Gap Hider Kit – Ebony
JL1Z- 7845455-CF
1
Right Gap Hider Kit – Espresso
Warranty Status:
Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty(SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are notaltered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verifiedusing the OASIS part coverage tool.
Labor Times
Description
OperationNo.
Time
2018-2021 Expedition/Navigator: Replace Gap Hiders Following The Service Procedure (Do NotUse With Any Other Labor Operations)
212419A
0.6Hrs.
Repair/Claim Coding
Causal Part:
7845455
Condition Code:
01
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Service Procedure
1.
Remove the load floor storage compartment. Refer to Workshop Manual (WSM), Section 501-05, D-Pillar TrimPanel – Short Wheelbase, Steps 1-8.
2.
Flip the load floor compartment upside down and remove the springs from the gap hider.
(1). Remove the spring from the load floor compartment. (Figure 1)
Figure 1
(2). Push down on the spring. (Figure 2)
Figure 2
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(3). Slide out and discard the spring(s) attached to the gap hider. (Figure 3)
Figure 3
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3.
Remove the gap hider from the bin by breaking the push nuts using a trim fastener remover. (Figure 4)
Figure 4
4.
Remove the remaining push nuts in the bin by drilling out with an 11/32 inch (9 mm) drill bit. (Figure 5)
(1). Vacuum the load floor compartment and the carpet of the gap hider for remaining push nut debris beforeinstallation.
Figure 5
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5.
Install the new gap hider carpet-side down and insert the posts through the corresponding holes on the driverand/or passenger side.
6.
Flip the load floor compartment upside down and use a magnet to locate the push nuts into the gap hider posts.(Figure 6)
Figure 6
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7.
Use a 1/2 inch drive ratchet extension with a 10 mm impact socket to locate the push nut into the post and pressfirmly to assure a correct installation. (Figure 7)
(1). Make sure that the push nuts are completely seated. If they are not completely seated the gap hider mayloosen during the folding process.
Figure 7
8.
Install new springs.
NOTE: The smaller right hand gap hider has 2 springs. The larger left hand gap hider has 3 springs.
(1). Insert the spring into the gap hider. (Figure 8)
Figure 8
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(2). Push up on the spring. (Figure 9)
Figure 9
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(3). Insert the spring into the load floor compartment. (Figure 10)
Figure 10
9.
Reinstall the load floor compartment. Refer to WSM, Section 501-05, D-Pillar Trim Panel – Short Wheelbase.
© 2021 Ford Motor Company
All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, andequipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides informationthat could assist in proper vehicle service. The procedures should not be performed by “do-it-yourselfers”. Do not assume that a conditiondescribed affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policyand Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article.
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The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersedethis information with updates. The most recent information is available through Ford Motor Company’s on-line technical resources.
SEOCONTENT-END
1 Associated Document
Manufacturer Communications
21-2419
24 November 2021
MC-10203708-0001.pdf 1302.331KB
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