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December 16, 2021 NHTSA CAMPAIGN NUMBER: 21V976000
A damaged fuel tank may result in a fuel leak, increasing the risk of a fire.
NHTSA Campaign Number: 21V976
Manufacturer Ford
Motor Company
Components FUEL SYSTEM, GASOLINE
Potential Number of Units Affected 5,456
Summary
Ford Motor Company (Ford) is recalling certain 2022 Maverick vehicles. The fuel tank may have been damaged by drill holes during the installation of the spray-in bed-liner. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 301, “Fuel System Integrity.”
Remedy
Dealers will inspect and replace the fuel tank as necessary, free of charge. Interim owner notification letters were mailed on January 28, 2022. Owner notification letters were mailed on March 15, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C35.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
March 3, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2
Certain 2022 Model Year Maverick Vehicles with a Spray-In Bedliner Fuel Tank Inspection
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Maverick | 2022 | Hermosillo | May 20, 2021 through October 29, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 301-Fuel System Integrity. To ensure adequate drain opening, Fordโs supplier cleared nine truck bed drain holes that had been filled with sprayed-in bedliner by drilling out the bedliner material. The use of a drill to clear drain holes was not authorized by Ford. The fuel tank may have inadvertently been punctured or damaged from this unauthorized process, potentially allowing fuel to leak onto the ground or fuel odor noticed by the customer. Additionally, the evaporative emissions monitor may illuminate the malfunction indicator light in the cluster. A damaged fuel tank could result in a fuel leak, increasing the risk of fire.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to lower the fuel tank and inspect for damage or holes to the fuel tank below the nine drain hole locations in the bed. If any damage is found in the drain hole locations, the fuel tank is to be replaced. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters were mailed the week of January 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles providing they do not notice fuel leaking onto the ground or notice abnormal fuel odors.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
For customer vehicles that require fuel tank replacement, dealers are to submit pictures to the SSSC of the fuel tank damage per the technical instructions and request a rental vehicle for the customer. Dealers will receive approval for 2 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the days the vehicle is at the dealership for part replacement. Prior approval for additional rental days, if necessary, should be requested from the SSSC. The number of additional rental days approved will vary depending on when the request is submitted and parts availability. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. Attach a copy of the COPIS ticket with VOR flagged to aid in approval processing.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| LX6Z-4B496-B | Driveshaft bolts (AWD vehicles only โ 6 req./pkg. of 1) | 6 | 6 |
| TA-25-B | Motorcraft ยฎ TA-25-B Threadlock and Sealer or equivalent | Claim as Misc. OTHER | |
4L3Z-9276-AA  | O-ring – Fuel pump & sender assembly (either tank) | 1 | 1 |
| Part Number | Description | Order Quantity | Claim Quantity |
| NZ6Z-9002-A | Fuel Tank – ICE vehicles only | 1 | 1 |
| NZ6Z-9002-B | Fuel Tank – Hybrid vehicles only | ||
| LX6Z-5A215-D | Exhaust clamp (all vehicles) | 1 | 1 |
CERTAIN 2022 MODEL YEAR MAVERICK VEHICLES WITH SPRAY-IN BEDLINER โ FUEL TANK INSPECTION
SERVICE PROCEDURE
1. Remove the fuel tank. Please follow the Workshop Manual (WSM) procedures in Section 310-01.
NOTE: The socket must fit square to the bolt to prevent stripping when removing fuel tank straps.
2. Inspect the fuel tank for any drill bit contact, holes or damage in any of nine possible locations. See Figures 1 and 2.
3. Was there any damage or marring due to drill bit contact in any of nine possible locations? See Figure 3.
NOTE: There may be bedliner over spray on the tank directly below the drain hole, this would NOT be considered damage to the fuel tank as listed above.
Yes – Does NOT Pass Inspection – Proceed to Step 6.
No – Passes Inspection – Proceed to Step 4.
4. If the fuel tank PASSES Inspection, photo submission will be required. Submit clear photos of the TOP of the fuel tank and the barcode located on the back of the fuel tank. See Figures 4 and 5 for proper examples of photo submission.
- Dealers must submit their photos via Concern Reports using the “Report a Vehicle Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart phones).
Using Web Based โReport a Vehicle Concernโ
- Access report entry form from link in PTS (Report a Vehicle Concern) or directly at:
- Ensure that your โUser Profileโ is added/updated to include your STARS ID. This can be done by accessing your User Profile from the Global Concern Reporting Main Menu or directly at:
- After completing the report entry form and submitting your report, you can upload a maximum of 5 attachments at once. The attachments must be saved to the drive on the Personal Computer (PC) you are using.
Using Mobile PTS โReport a Vehicle Concernโ
IMPORTANT: If you have never used the Web-Based report a vehicle concern you will need to create your User Profile prior to accessing โReport a Vehicle Concernโ on Mobile PTS.
Ensure that your โUser Profileโ is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You / or can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com the following QR code:
After completing the report entry form you can upload a maximum of 5 attachments at once.
- If submitting more than one attachment (photo), the files must be saved to the mobile device youโre using, PRIOR to submitting the report.
- If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment.
5. Install the fuel tank. Please follow WSM procedures in Section 310-01. Recall is complete.
NOTE: The fuel tank strap bolts may be reused by cleaning the threads using a wire brush and removing all residual adhesive. Apply 2-3 drops of Motorcraftยฎ blue thread locker TA-25-B or equivalent, to the original bolt in the original location of residual adhesive.
6. Take one overall clear photo of the top of the tank, one clear high resolution photo of the damage, and one photo of the bar code on the rear of the fuel tank. See Figures 4 and 5 for proper examples of photo submission.
โข To place an order for a fuel tank, submit the photos in a VIN-specific part order contact via the SSSC Web Contact Site. Proceed to Step 7.
7. Install the new fuel tank. Please follow WSM procedures in Section 310-01. Recall is complete.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
On November 3, 2021, an issue pertaining to a Maverick fuel tank was brought to Fordโs Critical Concern Review Group for review.
On October 28, 2021, test engineers reported to the Maverick New Model Launch team that one of their vehicles was leaking fuel onto the ground,, which initiated an investigation. It was determined the fuel was leaking from a hole drilled into the fuel tank. To ensure adequate drain opening, supplier Ground Effects (GFX) cleared nine truck bed drain holes that had been filled with sprayed-in bedliner by drilling out the bedliner material. The drill inadvertently punctured or damaged the fuel tank in some instances. Supplier (GFX) performed this operation without Ford authorization.
On December 9, 2021, Fordโs Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
11 Associated Documents
Recall Acknowledgement
RCAK-21V976-7506.pdf 645.006KB
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Noncompliance Notice 573 Report
RCLRPT-21V976-9049.PDF 214.706KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #1 Certain 2022 Model Year Maverick Vehicles with a Spray-In Bedliner Fuel Tank Inspection
RCMN-21V976-8750.pdf 873.472KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C35 Certain 2022 Model Year Maverick Vehicles with a Spray-In Bedliner Fuel Tank Inspection
RCMN-21V976-6998.pdf 794.971KB
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ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V976-9266.pdf 50.155KB
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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with a Spray-In Bedliner Fuel Tank Inspection
RCMN-21V976-4950.pdf 838.735KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V976-6288.pdf 54.538KB
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Recall Quarterly Report #1, 2022-1
RCLQRT-21V976-1699.PDF 211.129KB
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ISSUED Renotification Notice
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Recall Quarterly Report #2, 2022-2
RCLQRT-21V976-2420.PDF 211.231KB
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Recall Quarterly Report #3, 2022-3
RCLQRT-21V976-0183.PDF 211.317KB
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SEOCONTENT-START
January 2022 ๔๔ ๔ 02164 21C35/DTB121C351 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 ยฉ Copyright 2022 Ford Motor Company ๔ญ๔๔๔๔๔๔๔๔ ๔๔๔๔๔ญ 771512130465 A/1/000001/1 ๔ฐ๔ฎ๔ฑ๔ฏ๔ฐ๔ฎ๔ฏ๔ฐ๔ฑ๔ฎ๔ฎ๔ฏ๔ฎ๔ฑ๔ฏ๔ฑ๔ฎ๔ฎ๔ฏ๔ฏ๔ฐ๔ฑ๔ฎ๔ฎ๔ฎ๔ฑ๔ฎ๔ฏ๔ฏ๔ฐ๔ฑ๔ฐ๔ฎ๔ฑ๔ฑ๔ฑ๔ฎ๔ฎ๔ฎ๔ฎ๔ฐ๔ฑ๔ฑ๔ฏ๔ฑ๔ฎ๔ฐ๔ฐ๔ฎ๔ฏ๔ฏ๔ฐ๔ฐ๔ฐ๔ฎ๔ฏ๔ฎ๔ฎ๔ฐ๔ฐ๔ฐ๔ฐ๔ฏ๔ฐ๔ฎ JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C35 / NHTSA Recall 21V976 2022 Maverick Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 301-Fuel System Integrity. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the fuel tank has been punctured. What is the risk? Malfunction Indicator This may result in fuel leaking from the fuel tank and fuel odor. The malfunction indicator lamp (pictured to the left) may illuminate in the instrument panel cluster. A leaking fuel tank increases the risk of fire. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available by the end of Q1 2022. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you do not see fuel leaking or smell an abnormally strong odor of raw fuel from the vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. 02164 21C35/DTB121C351 What should you do? (continued) Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V976. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Thank you for your attention to this important matter. Ford Customer Service Division ยฉ Copyright 2022 Ford Motor Company 2 of 4 A/2/000001/1 ๔ ๔ ๔ 3 of 4 A/3/000001/1 02164 21C35/DTB121C351 * * * CAMPAรA DE SEGURIDAD IMPORTANTE * * * Aviso de campaรฑa de cumplimiento 21C35 / Campaรฑa 21V976 de la NHTSA 2022 Maverick Nรบmero de identificaciรณn del vehรญculo (VIN): Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad y Trรกnsito de Vehรญculos de los EE. UU. Ford Motor Company ha determinado que su vehรญculo, con el VIN antes mencionado, no cumple con las normas federales de seguridad de vehรญculos de motor (FMVSS) 301 Integridad del sistema de combustible. Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ยฟCuรกl es el problema? Es posible que el tanque de combustible de su vehรญculo se haya perforado. ยฟQuรฉ riesgo existe? Indicador de mal funcionamiento Esto podrรญa ocasionar una fuga de combustible del tanque de combustible y olor a combustible. En el tablero de instrumentos se podrรญa encender la luz indicadora de mal funcionamiento (imagen a la izquierda). Un tanque de combustible con fugas aumenta el riesgo de incendio. ยฟQuรฉ medidas adoptarรกn Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparaciรณn. Cuando estas estรฉn disponibles, Ford Motor Company le avisarรก mediante correo para programar una cita de servicio con su distribuidor y asรญ realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevรฉ que las piezas estarรกn disponibles a fines del primer trimestre de 2022. ยฟQuรฉ debe hacer? Cuando las piezas estรฉn disponibles, Ford Motor Company le enviarรก una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparaciรณn. Enero de 2022 Ford Motor Company Divisiรณn de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ยฉ Copyright 2022 Ford, Divisiรณn de Servicio al Cliente ๔ญ๔๔๔๔๔๔๔๔ ๔๔๔๔๔ญ 771512130465 A/3/000001/1 ๔ฐ๔ฎ๔ฑ๔ฏ๔ฐ๔ฎ๔ฏ๔ฐ๔ฑ๔ฎ๔ฎ๔ฏ๔ฎ๔ฑ๔ฏ๔ฑ๔ฎ๔ฎ๔ฏ๔ฏ๔ฐ๔ฑ๔ฎ๔ฎ๔ฎ๔ฑ๔ฎ๔ฏ๔ฏ๔ฐ๔ฑ๔ฐ๔ฎ๔ฑ๔ฑ๔ฑ๔ฎ๔ฎ๔ฎ๔ฎ๔ฐ๔ฑ๔ฑ๔ฏ๔ฑ๔ฎ๔ฐ๔ฐ๔ฎ๔ฏ๔ฏ๔ฐ๔ฐ๔ฐ๔ฎ๔ฏ๔ฎ๔ฎ๔ฐ๔ฐ๔ฐ๔ฐ๔ฏ๔ฐ๔ฎ JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 02164 21C35/DTB121C351 ยฟQuรฉ debe hacer? (continuaciรณn) Para esta campaรฑa de conformidad, Ford no ha emitido instrucciones de no manejar el vehรญculo. Cuando las piezas se encuentren disponibles, deberรก ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo mรกs pronto posible. Puede continuar manejando su vehรญculo de forma segura si no ve combustible fugando ni percibe olor fuerte anormal de combustible crudo en el vehรญculo. Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaรฑa de cumplimiento en su vehรญculo. El propietario del vehรญculo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehรญculos que reciban este aviso de campaรฑa envรญen una copia del mismo al arrendatario en un plazo de diez dรญas. NOTA: Puede recibir informaciรณn sobre las campaรฑas y los programas de satisfacciรณn del cliente a travรฉs de la aplicaciรณn FordPass. La aplicaciรณn se puede descargar a travรฉs de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, ademรกs de control de ciertas funciones en el vehรญculo (bloqueo o desbloqueo de puertas, arranque remoto) si asรญ estรก equipado para permitir el control. Si aun asรญ tiene problemas para reparar su vehรญculo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Lรญnea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaรฑa de seguridad 21V976 de la NHTSA. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos especรญficos de limpieza y desinfecciรณn antes y despuรฉs de realizar servicio en cada uno de los vehรญculos de nuestros clientes. En la mayorรญa de los lugares, la atenciรณn de vehรญculos se ha considerado un servicio esencial. Pรณngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener mรกs informaciรณn sobre cรณmo Ford y su distribuidor local estรกn trabajando arduamente para mantenerlo en las calles durante estos tiempos difรญciles, visite ford.com/support. Gracias por su atenciรณn en este asunto sumamente importante. Ford, Divisiรณn de Servicio al Cliente ยฉ Copyright 2022 Ford, Divisiรณn de Servicio al Cliente
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July, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2022 Maverick has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C35 – Potential Fuel Tank Leak What is the issue? Malfunction Indicator On your vehicle, it may be possible the fuel tank has been punctured. This may result in fuel leaking from the fuel tank and fuel odor. The malfunction indictor lamp (pictured left) may illuminate in the instrument panel cluster. A leaking fuel tank increases the risk of fire. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Julio de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2022 Maverick las reparaciones necesarias correspondientes a la campaรฑa de seguridad. Le solicitamos que realice esta reparaciรณn gratuita en su distribuidor local lo antes posible. Nรบmero y descripciรณn de la campaรฑa: 21C35 – Posible fuga en el tanque de combustible ยฟCuรกl es el problema? Indicador de mal funcionamiento Es posible que el tanque de combustible de su vehรญculo se haya perforado. Esto podrรญa ocasionar una fuga de combustible del tanque de combustible y olor a combustible. En el tablero de instrumentos se podrรญa encender la luz indicadora de mal funcionamiento (imagen a la izquierda). Un tanque de combustible con fugas aumenta el riesgo de incendio. Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a travรฉs de Internet, nuestra direcciรณn es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. ยฉ Copyright 2022 Ford Motor Company 1 of 2 000000000000001 / 1 / 1 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST ย THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION ย REMOVE THESE SIDE EDGES FIRST ย THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION ย P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0010146 A / 000000000000001 / 1 รนรน
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March 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C35 / NHTSA Recall 21V976 2022 Maverick Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 301-Fuel System Integrity. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, it may be possible the fuel tank has been punctured. What is the risk? Malfunction Indicator This may result in fuel leaking from the fuel tank and fuel odor. The malfunction indictor lamp (pictured left) may illuminate in the instrument panel cluster. A leaking fuel tank increases the risk of fire. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect the fuel tank for damage or holes, and if found, replace the fuel tank, free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Additional time may be required to allow the engine to cool prior to performing this repair. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21C35. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle if you do not see fuel leaking or smell an abnormally strong odor of raw fuel from the vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. ยฉ Copyright 2022 Ford Motor Company 02164 21C35 PA/DTB121C351 ๔๔ ๔ 1 of 4 A/1/000001/1 ๔ญ๔๔๔๔๔๔๔๔๔๔ ๔ ๔ ๔ญ 771526028333 A/1/000001/1 ๔ฐ๔ฐ๔ฎ๔ฑ๔ฑ๔ฏ๔ฐ๔ฑ๔ฑ๔ฐ๔ฑ๔ฐ๔ฎ๔ฑ๔ฑ๔ฑ๔ฏ๔ฑ๔ฐ๔ฎ๔ฐ๔ฎ๔ฑ๔ฐ๔ฐ๔ฏ๔ฏ๔ฐ๔ฎ๔ฎ๔ฎ๔ฑ๔ฎ๔ฑ๔ฎ๔ฎ๔ฎ๔ฏ๔ฑ๔ฏ๔ฎ๔ฐ๔ฏ๔ฐ๔ฑ๔ฎ๔ฏ๔ฎ๔ฏ๔ฐ๔ฑ๔ฎ๔ฐ๔ฏ๔ฐ๔ฑ๔ฑ๔ฎ๔ฐ๔ฑ๔ฐ๔ฑ๔ฑ๔ฑ๔ฑ JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Do you need a rental vehicle? If your dealer determines that fuel tank replacement is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V976. Thank you for your attention to this important matter. Ford Customer Service Division ยฉ Copyright 2022 Ford Motor Company 02164 21C35 PA/DTB121C351 2 of 4 A/2/000001/1 * * * CAMPAรA DE SEGURIDAD IMPORTANTE * * * Aviso de campaรฑa de cumplimiento 21C35 / Campaรฑa 21V976 de la NHTSA 2022 Maverick Nรบmero de identificaciรณn del vehรญculo (VIN): Este aviso se le envรญa de acuerdo con la Ley Nacional de Seguridad y Trรกnsito de Vehรญculos de los EE. UU. Ford Motor Company ha determinado que su vehรญculo, con el VIN antes mencionado, no cumple con las normas federales de seguridad de vehรญculos de motor (FMVSS) 301 Integridad del sistema de combustible. Lamentamos esta situaciรณn y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ยฟCuรกl es el problema? Es posible que el tanque de combustible de su vehรญculo se haya perforado. ยฟQuรฉ riesgo existe? Indicador de mal funcionamiento Esto podrรญa ocasionar una fuga de combustible del tanque de combustible y olor a combustible. En el tablero de instrumentos se podrรญa encender la luz indicadora de mal funcionamiento (imagen a la izquierda). Un tanque de combustible con fugas aumenta el riesgo de incendio. ยฟQuรฉ medidas adoptarรกn Ford y su distribuidor? Las piezas para reparar su vehรญculo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a inspeccionar si el tanque de combustible presenta daรฑos o agujeros y, de ser asรญ, a reemplazarlo sin costo alguno (piezas y mano de obra). ยฟCuรกnto tiempo tomarรก? El tiempo necesario para reparar serรก menos de medio dรญa. Sin embargo, debido a los requisitos de planificaciรณn de servicio, es posible que su distribuidor tarde un poco mรกs. Es posible que se necesite mรกs tiempo para permitir que el motor se enfrรญe antes de realizar esta reparaciรณn. Ademรกs, se realizarรก una inspecciรณn del vehรญculo para determinar si se deben solicitar piezas. ยฟQuรฉ debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaรฑa 21C35. Proporcione el VIN a su distribuidor, el cual estรก impreso debajo de sus datos al comienzo de esta carta. Para esta campaรฑa de conformidad, Ford no ha emitido instrucciones de no manejar el vehรญculo. Deberรก ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo mรกs pronto posible. Puede continuar manejando su vehรญculo de forma segura si no ve combustible fugando ni percibe olor fuerte anormal de combustible crudo en el vehรญculo. Si aรบn no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaรฑa de cumplimiento en su vehรญculo. El propietario del vehรญculo es responsable de realizar los arreglos para llevar a cabo el trabajo. 3 of 4 A/3/000001/1 02164 21C35 PA/DTB121C351 Marzo de 2022 Ford Motor Company Divisiรณn de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ๔ ๔ ๔ ยฉ Copyright 2022 Ford, Divisiรณn de Servicio al Cliente ๔ญ๔๔๔๔๔๔๔๔๔๔ ๔ ๔ ๔ญ 771526028333 A/3/000001/1 ๔ฐ๔ฐ๔ฎ๔ฑ๔ฑ๔ฏ๔ฐ๔ฑ๔ฑ๔ฐ๔ฑ๔ฐ๔ฎ๔ฑ๔ฑ๔ฑ๔ฏ๔ฑ๔ฐ๔ฎ๔ฐ๔ฎ๔ฑ๔ฐ๔ฐ๔ฏ๔ฏ๔ฐ๔ฎ๔ฎ๔ฎ๔ฑ๔ฎ๔ฑ๔ฎ๔ฎ๔ฎ๔ฏ๔ฑ๔ฏ๔ฎ๔ฐ๔ฏ๔ฐ๔ฑ๔ฎ๔ฏ๔ฎ๔ฏ๔ฐ๔ฑ๔ฎ๔ฐ๔ฏ๔ฐ๔ฑ๔ฑ๔ฎ๔ฐ๔ฑ๔ฐ๔ฑ๔ฑ๔ฑ๔ฑ JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ยฟQuรฉ debe hacer? (continuaciรณn) Tenga presente que: La ley federal exige que los arrendadores de vehรญculos que reciban este aviso de campaรฑa envรญen una copia del mismo al arrendatario en un plazo de diez dรญas. NOTA: Puede recibir informaciรณn sobre las campaรฑas y los programas de satisfacciรณn del cliente a travรฉs de la aplicaciรณn FordPass. La aplicaciรณn se puede descargar a travรฉs de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, ademรกs de control de ciertas funciones en el vehรญculo (bloqueo o desbloqueo de puertas, arranque remoto) si asรญ estรก equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos especรญficos de limpieza y desinfecciรณn antes y despuรฉs de realizar servicio en cada uno de los vehรญculos de nuestros clientes. En la mayorรญa de los lugares, la atenciรณn de vehรญculos se ha considerado un servicio esencial. Pรณngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener mรกs informaciรณn sobre cรณmo Ford y su distribuidor local estรกn trabajando arduamente para mantenerlo en las calles durante estos tiempos difรญciles, visite ford.com/support. ยฟNecesita un vehรญculo de alquiler? Si su distribuidor determina que es necesario reemplazar el tanque de combustible y el vehรญculo debe permanecer en las instalaciones durante la noche, el distribuidor estรก autorizado a ofrecerle un vehรญculo de alquiler para su transporte personal sin costo (excepto combustible y seguro) mientras su vehรญculo se encuentre en reparaciรณn. Comunรญquese con su distribuidor para conocer las pautas y limitaciones. ยฟQuรฉ pasa si usted ya no es el propietario del vehรญculo? Si usted ya no es el propietario del vehรญculo y tiene la direcciรณn del propietario actual, le solicitamos que le reenvรญe esta carta. Usted recibiรณ este aviso porque las regulaciones del gobierno exigen el envรญo de notificaciones al propietario conocido mรกs reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehรญculo. ยฟPodemos hacer algo mรกs por usted? Si tiene problemas para reparar de inmediato su vehรญculo y sin costo alguno, comunรญquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Relaciรณn con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es: ford.com/support. Las personas con problemas de audiciรณn pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comunรญquese con nuestro Centro de Informaciรณn a Clientes de flotas al 1-800-34-FLEET, elija la opciรณn n.ยฐ 3 y uno de nuestros representantes con gusto lo atenderรก. Si desea comunicarse con nosotros a travรฉs de Internet, nuestra direcciรณn es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun asรญ tiene problemas para reparar su vehรญculo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Lรญnea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaรฑa de seguridad 21V976 de la NHTSA. Gracias por su atenciรณn en este asunto sumamente importante. Ford, Divisiรณn de Servicio al Cliente 4 of 4 A/4/000001/1 02164 21C35 PA/DTB121C351 ยฉ Copyright 2022 Ford, Divisiรณn de Servicio al Cliente
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๏ Copyright 2022 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division March 3, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with a Spray-In Bedliner Fuel Tank Inspection REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #1 Dated January 26, 2022 New! REASON FOR THIS SUPPLEMENT PARTS REQUIREMENTS / ORDERING INFORMATION: Driveshaft bolt (LX6Z-4B496-B) order quantity has been updated from two (2) to six (6). AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Maverick 2022 Hermosillo May 20, 2021 through October 29, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 301-Fuel System Integrity. To ensure adequate drain opening, Fordโs supplier cleared nine truck bed drain holes that had been filled with sprayed-in bedliner by drilling out the bedliner material. The use of a drill to clear drain holes was not authorized by Ford. The fuel tank may have inadvertently been punctured or damaged from this unauthorized process, potentially allowing fuel to leak onto the ground or fuel odor noticed by the customer. Additionally, the evaporative emissions monitor may illuminate the malfunction indicator light in the cluster. A damaged fuel tank could result in a fuel leak, increasing the risk of fire. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to lower the fuel tank and inspect for damage or holes to the fuel tank below the nine drain hole locations in the bed. If any damage is found in the drain hole locations, the fuel tank is to be replaced. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters were mailed the week of January 28, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ๏ Copyright 2022 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson ๏ Copyright 2022 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with Spray-In Bedliner Fuel Tank Inspection OASIS ACTIVATION OASIS was activated on December 17, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on December 17, 2021. Owner names and addresses were made available by February 18, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES ๏ท Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles providing they do not notice fuel leaking onto the ground or notice abnormal fuel odors. ๏ท Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. ๏ท Correct other affected vehicles identified in OASIS which are brought to your dealership. ๏ท Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES ๏ท Correct all affected units in your new vehicle inventory before delivery. ๏ท Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing Americaโs Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. ๏ Copyright 2022 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with Spray-In Bedliner Fuel Tank Inspection RENTAL VEHICLES For customer vehicles that require fuel tank replacement, dealers are to submit pictures to the SSSC of the fuel tank damage per the technical instructions and request a rental vehicle for the customer. Dealers will receive approval for 2 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the days the vehicle is at the dealership for part replacement. Prior approval for additional rental days, if necessary, should be requested from the SSSC. The number of additional rental days approved will vary depending on when the request is submitted and parts availability. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. Attach a copy of the COPIS ticket with VOR flagged to aid in approval processing. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: ๏ท For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 โ Ford & Lincoln Program Policies / General Information & Special Circumstances for FSAโs / Related Damage. ๏ท For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the โRelated Damageโ radio button checked. o Ford vehicles โ 3 years or 36,000 miles ๏ท For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION ๏ท Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21C35 is the sub code. For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. ๏ท Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. ๏ท Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL. ๏ท Provision for Locally Obtained Supplies: Motorcraft ยฎ TA-25-B Threadlock and Sealer or equivalent o Program Code: 21C35 o Misc. Expense: OTHER o Amount: Up to $0.50 per vehicle ๏ Copyright 2022 Ford Motor Company ATTACHMENT II Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with Spray-In Bedliner Fuel Tank Inspection LABOR ALLOWANCES Description Labor Operation Labor Time Inspect fuel tank and reinstall (no damage found; closes recall) AWD vehicles only. Includes time to submit GCR with photos: one overall top of the tank and one of the bar code label on the rear of the tank. 21C35B 2.8 Hours Inspect fuel tank and reinstall (no damage found; closes recall) 2.0L GTDI FWD vehicles only. Includes time to submit GCR with photos: one overall top of the tank and one of the bar code label on the rear of the tank. 21C35C 2.3 Hours Inspect fuel tank and reinstall (no damage found; closes recall) 2.5L Hybrid vehicles only Includes time to submit GCR with photos: one overall top of the tank and one of the bar code label on the rear of the tank. 21C35D 2.0 Hours Vehicle in parking lot with tank removed; Push vehicle in and install new fuel tank. AWD vehicles only 21C35E 2.2 Hours Vehicle in parking lot with tank removed; Push vehicle in and install new fuel tank. 2.0L GTDI FWD vehicles only 21C35F 1.8 Hours Vehicle in parking lot with tank removed; Push vehicle in and install new fuel tank. 2.5L Hybrid vehicles only 21C35G 1.7 Hours Inspect fuel tank- damage found, replace fuel tank. AWD vehicles only 21C35H 2.9 Hours Inspect fuel tank- damage found, replace fuel tank. 2.0L GTDI FWD vehicles only 21C35J 2.3 Hours Inspect fuel tank – damage found, replace fuel tank. 2.5L Hybrid vehicles only 21C35K 2.1 Hours Tank damaged Time to submit photos to SSSC for damaged tank approval: one overall top of the tank and one of the bar code label on the rear of the tank. (claim with ONE of the following labor ops (E, F, G, H, J or K) 21C35ZZ 0.2 Hours ๏ Copyright 2022 Ford Motor Company ATTACHMENT II Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with Spray-In Bedliner Fuel Tank Inspection New! PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity LX6Z-4B496-B Driveshaft bolts (AWD vehicles only โ 6 req./pkg. of 1) 6 6 TA-25-B Motorcraft ยฎ TA-25-B Threadlock and Sealer or equivalent Claim as Misc. OTHER 4L3Z-9276-AA O-ring – Fuel pump & sender assembly (either tank) 1 1 Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. SSSC Web Contact Site: To place an order for NZ6Z-9002-A, NZ6Z-9002-B or LX6Z-5A215-D submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity NZ6Z-9002-A Fuel Tank – ICE vehicles only 1 1 NZ6Z-9002-B Fuel Tank – Hybrid vehicles only LX6Z-5A215-D Exhaust clamp (all vehicles) 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other ๏ Copyright 2022 Ford Motor Company ATTACHMENT II Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C35 – Supplement #2 Certain 2022 Model Year Maverick Vehicles with Spray-In Bedliner Fuel Tank Inspection REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued) than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. ๏ท All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. ๏ท Inspect the replaced parts to verify the FSA repair was completed. ๏ท If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. ๏ท After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). ๏ท This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, ๏ท found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSAโs require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 5 COMPLIANCE RECALL 21C35-S2 CPR ยฉ 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 CERTAIN 2022 MODEL YEAR MAVERICK VEHICLES WITH SPRAY-IN BEDLINER โ FUEL TANK INSPECTION SERVICE PROCEDURE 1. Remove the fuel tank. Please follow the Workshop Manual (WSM) procedures in Section 310-01. NOTE: The socket must fit square to the bolt to prevent stripping when removing fuel tank straps. 2. Inspect the fuel tank for any drill bit contact, holes or damage in any of nine possible locations. See Figures 1 and 2. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21644A AREA OF INSPECTION FIGURE 1 21644C FIGURE 2 ATTACHMENT III PAGE 2 OF 5 COMPLIANCE RECALL 21C35-S2 CPR ยฉ 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 3. Was there any damage or marring due to drill bit contact in any of nine possible locations? See Figure 3. NOTE: There may be bedliner over spray on the tank directly below the drain hole, this would NOT be considered damage to the fuel tank as listed above. Yes – Does NOT Pass Inspection – Proceed to Step 6. No – Passes Inspection – Proceed to Step 4. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21644B DOES NOT PASS FIGURE 3 4. If the fuel tank PASSES Inspection, photo submission will be required. Submit clear photos of the TOP of the fuel tank and the barcode located on the back of the fuel tank. See Figures 4 and 5 for proper examples of photo submission. โข Dealers must submit their photos via Concern Reports using the “Report a Vehicle Concern” process. Concern Reports may be submitted via Web Based PTS or through Mobile PTS using any mobile device (e.g., tablets, smart phones). ATTACHMENT III PAGE 3 OF 5 COMPLIANCE RECALL 21C35-S2 CPR ยฉ 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21644D FIGURE 4 STUD FOR MISSING NUT STUD FOR MISSING NUT 21644E FIGURE 5 ATTACHMENT III PAGE 4 OF 5 COMPLIANCE RECALL 21C35-S2 CPR ยฉ 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 Using Web Based โReport a Vehicle Concernโ โข Access report entry form from link in PTS (Report a Vehicle Concern) or directly at: https://www.gcr.dealerconnection.com/asp/FordDealerMenu.asp โข Ensure that your โUser Profileโ is added/updated to include your STARS ID. This can be done by accessing your User Profile from the Global Concern Reporting Main Menu or directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp โข After completing the report entry form and submitting your report, you can upload a maximum of 5 attachments at once. The attachments must be saved to the drive on the Personal Computer (PC) you are using. Using Mobile PTS โReport a Vehicle Concernโ IMPORTANT: If you have never used the Web-Based report a vehicle concern you will need to create your User Profile prior to accessing โReport a Vehicle Concernโ on Mobile PTS. Ensure that your โUser Profileโ is added/updated to include your STARS ID. This can be done by accessing your User Profile directly at: https://www.gcr.dealerconnection.com/asp/DealerProfile.asp ; You can access Mobile PTS using your mobile device at: https://m.fordtechservice.dealerconnection.com/ or the following QR code: After completing the report entry form you can upload a maximum of 5 attachments at once. โข If submitting more than one attachment (photo), the files must be saved to the mobile device youโre using, PRIOR to submitting the report. โข If submitting one attachment (photo), you can capture the photo during the report submission when asked to add the attachment. ATTACHMENT III PAGE 5 OF 5 COMPLIANCE RECALL 21C35-S2 CPR ยฉ 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 03/2022 5. Install the fuel tank. Please follow WSM procedures in Section 310-01. Recall is complete. NOTE: The fuel tank strap bolts may be reused by cleaning the threads using a wire brush and removing all residual adhesive. Apply 2-3 drops of Motorcraftยฎ blue thread locker TA-25-B or equivalent, to the original bolt in the original location of residual adhesive. 6.Take one overall clear photo of the top of the tank, one clear high resolution photo of the damage, and one photo of the bar code on the rear of the fuel tank. See Figures 4 and 5 for proper examples of photo submission. โข To place an order for a fuel tank, submit the photos in a VIN-specific part order contact via the SSSC Web Contact Site. Proceed to Step 7. 7. Install the new fuel tank. Please follow WSM procedures in Section 310-01. Recall is complete. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-976 The information contained in this report was submitted pursuant to 49 CFR ยง573 Manufacturer Name : Ford Motor Company Submission Date : DEC 16, 2021 NHTSA Recall No. : 21V-976 Manufacturer Recall No. : 21C35 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 5,456 Estimated percentage with defect : 53 % Vehicle Information : Vehicle 1 : 2022-2022 Ford Maverick Vehicle Type : LIGHT VEHICLES Body Style : Power Train : NR Descriptive Information : Fordโs team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing fuel tank production to the vehicle in which the fuel tank is installed. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Fordโs toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database 5,456 Maverick vehicles are affected Production Dates : MAY 20, 2021 – OCT 29, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : The fuel tank may have sustained damage when supplier used an unauthorized process to clear bed drain holes with a drill during the spray-in bedliner installation process. Ford is not aware of any reports of accident or injury related to this condition. FMVSS 1 : 301 – Fuel system integrity FMVSS 2 : NR Description of the Safety Risk : Vehicles that have damaged fuel tanks may not comply with Federal Motor Part 573 Safety Recall Report 21V-976 Page 2 The information contained in this report was submitted pursuant to 49 CFR ยง573 Description of the Safety Risk : Vehicle Safety Standard (FMVSS) 301-Fuel System Integrity. Noncompliance to FMVSS 301 could result in a fuel leak, increasing the risk of fire. Description of the Cause : The spray-in bedliner supplier (GFX) used an unauthorized process to clear the nine bed drain holes with a drill that could contact the fuel tank. Identification of Any Warning that can Occur : Customers may notice fuel leaking onto the ground or smell fuel. Additionally, the evaporative emissions monitor may illuminate the malfunction indicator light in the cluster. Involved Components : Component Name 1 : Fuel Tank 2.0L Component Description : Fuel Tank Component Part Number : NZ61-9P860-AJ Component Name 2 : Fuel Tank Component Description : Fuel Tank 2.0L Component Part Number : NZ61-9P860-CG Component Name 3 : Fuel Tank Component Description : Fuel Tank 2.5L Component Part Number : NZ68-9P860-BH Supplier Identification : Component Manufacturer Name : GND EFFECTS MX S. DE R.L. DE C.V. Address : BLVD. FUSIรN NO. 95 HERMOSILLO HERMOSILLO Foreign States 83297 Country : Mexico Part 573 Safety Recall Report 21V-976 Page 3 The information contained in this report was submitted pursuant to 49 CFR ยง573 Chronology : On November 3, 2021, an issue pertaining to a Maverick fuel tank was brought to Fordโs Critical Concern Review Group for review. On October 28, 2021, test engineers reported to the Maverick New Model Launch team that one of their vehicles was leaking fuel onto the ground,, which initiated an investigation. It was determined the fuel was leaking from a hole drilled into the fuel tank. To ensure adequate drain opening, supplier Ground Effects (GFX) cleared nine truck bed drain holes that had been filled with sprayed-in bedliner by drilling out the bedliner material. The drill inadvertently punctured or damaged the fuel tank in some instances. Supplier (GFX) performed this operation without Ford authorization. On December 9, 2021, Fordโs Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer. Dealers will lower the fuel tank and inspect for holes or any surface damage at 9 locations. Dealers will replace fuel tank if any damage is identified. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The replacement fuel tank shell, part number NZ6Z-9002-A/B, is not damaged or punctured. Identify How/When Recall Condition was Corrected in Production : N/A Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 17, 2021. Mailing of owner notification letters is expected to begin January 28, 2022 and is expected to be completed by February 4, 2022. Planned Dealer Notification Date : DEC 17, 2021 – DEC 17, 2021 Planned Owner Notification Date : JAN 28, 2022 – FEB 04, 2022 * NR – Not Reported
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