Safety Recall 16S35 – Panoramic Roof Panel Repair – 2014 Transit Connect

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January 2022 ???????? ???? 08898 16S35/DTB116S351 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 3 A/1/000001/1 © Copyright 2022 Ford Motor Company ???????????????????????????????????????????????????????? 771511937779 A/1/000001/1 ???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * (PROGRAMA DE SEGURIDAD IMPORTANTE) Safety Recall Notice 16S35 / NHTSA Recall 16V-695 Aviso de Revisión de Seguridad 16S35 2014 Transit Connect Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the panoramic roof glass panel may not be properly bonded to the vehicle, which may result in wind noise, water leaks, and in some cases, separation from the vehicle. Separation of the entire panoramic roof panel from the vehicle while driving increases the risk of a crash or injury. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to remove, clean, and reinstall your vehicle’s panoramic roof glass panel free of charge (parts and labor). How long will it take? What should you do? The time needed for this repair is less than one day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. Please call your dealer without delay and request a service date for Recall 16S35. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. 08898 16S35/DTB116S351 What should you do? (continued) Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Your vehicle may be equipped with a diagnostic feature called the Vehicle Health Report which can inform you about all available recalls, as well as other key vehicle health information. Please see https://owner.ford.com/vehicle-health for more information. Do you need a rental vehicle? Your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs. Please see your dealer for guidelines and limitations. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to wind noise or water leaks from the panoramic roof glass panel, or panoramic roof glass panel separation. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). © Copyright 2022 Ford Motor Company 2 of 3 A/2/000001/1 ???? ???? ???? 08898 16S35/DTB116S351 Can we assist you further? (continued) FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1 800 424 9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 16V-695. Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall. Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 3 of 3 A/3/000001/1

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 Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division December 16, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 16S35 – Supplement #1 Certain 2014 Model Year Transit Connect Vehicles Equipped With Panoramic Roof Panoramic Roof Panel Repair REF: Safety Recall 16S35 Dated September 27, 2016 New! REASON FOR THIS SUPPLEMENT  Affected Vehicles: A new population of vehicles has been added to this program. The build dates of this new population fall within the build dates of the original bulletin.  Owner Notification: An owner letter will be mailed to the owners included in the new population during the week of January 17, 2022.  Additional Repair: Added reference to the Warranty and Policy Manual.  Parts Retention and Scrapping: Updated policy  Replaced FSA Parts Inspection and Sign Off: Added policy. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit Connect 2014 Valencia October 4, 2013 through July 14, 2014 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, an improper bond may exist between the panoramic roof panel and the vehicle. A panoramic roof panel with an improper bond may result in wind noise, water leaks, and in some cases, separation from the vehicle. Separation of the entire panoramic roof panel from the vehicle while driving increases the risk of a crash or injury. SERVICE ACTION Dealers are to remove, clean, and reinstall the panoramic roof panel. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: If this repair is being sublet to an automotive glass repair company, it is important that the correct materials be used explicitly in the manner described by the Technical Instructions in Attachment III. New! OWNER NOTIFICATION MAILING SCHEDULE Owner letters for the original population were mailed the week of October 31, 2016. Owner letters for the new population will be mailed the week of January 17, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2021 Ford Motor Company New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 3 Safety Recall 16S35 – Supplement #1 Certain 2014 Model Year Transit Connect Vehicles Equipped With Panoramic Roof Panoramic Roof Panel Repair New! OASIS ACTIVATION OASIS was activated on September 27, 2016 for the original population. OASIS will be activated on December 16, 2021 for the new population. New! FSA VIN LISTS ACTIVATION FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since September 27, 2016. Owner names and addresses were available since November 11, 2016 for the original population. Owner names and addresses for the new population will be available on January 31, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. STOCK VEHICLES  Use OASIS to identify any affected vehicles in your used vehicle inventory. SOLD VEHICLES  Owners of affected vehicles will be directed to dealers for repairs.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. New! ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles: o Ford vehicles – 3 years or 36,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 3 Safety Recall 16S35 – Supplement #1 Certain 2014 Model Year Transit Connect Vehicles Equipped With Panoramic Roof Panoramic Roof Panel Repair OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with panoramic roof panel repair or replacement caused by improper bonding (wind noise, water leaks, or separation). RENTAL VEHICLES Dealers are pre-approved for up to 1 day for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day the vehicle is at the dealership for repairs. Prior approval for more than 1 rental day is required from the SSSC via the SSSC Web Contact Site. CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 16S35 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.  Refunds: Submit refunds on a separate repair line. – Program Code: 16S35 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 3 Safety Recall 16S35 – Supplement #1 Certain 2014 Model Year Transit Connect Vehicles Equipped With Panoramic Roof Panoramic Roof Panel Repair  Sublet Repairs: Sublet repairs must be claimed using the labor operation, parts, and MISC expense listed in this bulletin. Do not claim as Outside Labor (OSL). Sublet documentation must be retained.  Provision for Locally Obtained Supplies: Cleaning supplies and either Dow® or Sika® brand automotive glass bonding materials. Submit on the same line as the repair. – Program Code: 16S35 – Misc. Expense: OTHER – Misc. Expense: Claim up to $100  Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 Safety Recall 16S35 – Supplement #1 Certain 2014 Model Year Transit Connect Vehicles Equipped With Panoramic Roof Panoramic Roof Panel Repair LABOR ALLOWANCES Description Labor Operation Labor Time Remove, clean, and reinstall the panoramic roof panel. (Actual time not to exceed 3 hours) MT16S35B Actual time PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity All repairs DT1Z-5829760-A Spacers (1 per package, 14 per repair required) 14 Obtain locally KIMTECH SCIENCE® Kimwipes® Delicate Task Wipers (or equivalent low-lint tissues for cleaning panoramic roof panel) Claim as MISC OTHER Acetone – bulk (for cleaning panoramic roof panel) Isopropyl alcohol – bulk (for cleaning panoramic roof panel) If using Dow® brand products Obtain locally Dow® Betaprime™ 5504G primer Claim as MISC Dow® Betaseal™ Express urethane adhesive OTHER If using Sika® brand products Obtain locally Sika® Aktivator Pro primer Claim as MISC OTHER Sika® Primer-207 primer SikaTack® MACH 30 or MACH 60 urethane adhesive The DOR/COR number for this recall is 51060. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 Safety Recall 16S35 – Supplement #1 Certain 2014 Model Year Transit Connect Vehicles Equipped With Panoramic Roof Panoramic Roof Panel Repair New! PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. New! REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 CERTAIN 2014 MODEL YEAR TRANSIT CONNECT VEHICLES EQUIPPED WITH PANORAMIC ROOF — PANORAMIC ROOF PANEL REPAIR SERVICE PROCEDURE NOTE: If this repair is being sublet to an automotive glass repair company, it is important that the correct materials be used explicitly in the manner described in the following steps. NOTICE: All original spacers, urethane, and primer must be removed from the panoramic roof panel. If unable to be cleaned, the panoramic roof panel must be replaced. NOTICE: To avoid rust formation, use extreme care not to scratch the paint and primer or damage the pinch weld during glass removal. NOTICE: Take precautions to prevent damage to other components when cutting urethane. 1. Remove the front overhead console. Please follow the Workshop Manual (WSM) procedures in Section 501-12. 2. Disconnect the panoramic roof panel blind motor connector. See Figure 1. 1656B MASKING STUD FOR FIGURE 1 ATTACHMENT III PAGE 2 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 3. Remove the sunroof seal. See Figure 2. E165637 FIGURE 2 NOTICE: When using the cold knife method, apply masking tape to protect the perimeter of the window opening from paint damage. Multiple layers of tape may be required. 4. Using a cold knife, cut the urethane bead between the panoramic roof panel and body. See Figure 3. IMPORTANT: ATTEMPTING TO CUT THE URETHANE BEAD IN LOW CLEARANCE AREAS CAN LEAD TO GLASS BREAKAGE. • If the clearance between the panoramic roof panel and body becomes too tight and the cold knife begins to bind, discontinue cutting in that area and resume cutting the remainder of the urethane bead. Lift and reposition the panoramic roof panel slightly to allow the urethane bead in the low clearance area to be cut. 1656A MASKING TAPE COLD KNIFE FIGURE 3 ATTACHMENT III PAGE 3 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 5. Remove the panoramic roof panel from the vehicle and place it upside down on a padded surface to prevent damage. NOTE: Headliner removal is not required for the following step. 6. Remove the sun shade from the panoramic roof panel. Please follow the WSM procedures in Section 501-05. 7. Remove and discard the 14 spacers from the panoramic roof panel. Use a lint-free wiping tissue that is well moistened with acetone to remove any adhesive residue. See Figure 4. 1656C PLACE COPY HERE PLACE COPY HERE MASKING STUD FOR MISSING NUT STUD FOR MISSING NUT x14 FIGURE 4 ATTACHMENT III PAGE 4 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 8. Using a utility knife or razor blade scraper with a new blade at roughly a 30 degree angle, completely remove the urethane and primer from the panoramic roof panel. See Figure 5. • To ensure best results, use one razor blade per side and cut in a single direction. More than one pass will be required to remove all of the primer and urethane from the surface of the glass. NOTICE: Do not scrape the razor blade back and forth. NOTICE: If the urethane and primer cannot be completely removed from the surface of the panoramic roof panel, it must be replaced. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT URETHANE AND PRIMER UTILITY KNIFE 1656D FIGURE 5 ATTACHMENT III PAGE 5 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 9. Prepare the panoramic roof panel for installation. See Figure 6. a. Clean the bonding surface using a new lint-free wiping tissue moistened with acetone for each edge of the panoramic roof panel. Wipe in a single direction using constant pressure to remove any contaminants. Repeat this step two additional times. b. Clean the bonding surface using a new lint-free wiping tissue moistened with isopropyl alcohol for each edge of the panoramic roof panel. Wipe in a single direction using constant pressure to remove any contaminants. Repeat this step two additional times. 1656F PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT FIGURE 6 ATTACHMENT III PAGE 6 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 NOTICE: The panoramic roof panel must be installed within 2 hours of cutting the urethane adhesive. Cut or scraped urethane becomes oxidized and inactive beyond 2 hours, reducing the effectiveness of the repair bond. 10. Prepare the vehicle pinch weld. See Figure 7. a. Trim the original urethane adhesive using a utility knife, leaving a 1 mm to 2 mm (0.04 in to 0.08 in) base on the pinch weld. b. Remove any foreign material or dirt from the pinch weld using a soft brush or vacuum. c. If any of the pinch weld metal was exposed during panoramic roof panel removal or urethane bead trimming, apply primer to the exposed metal. – If using Dow® brand products, apply Dow® Betaprime™ 5504G primer. – If using Sika® brand products, apply Sika® Primer-207 primer. 1656E PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT TRIMMED URETHANE PINCH WELD 1-2 MM (0.04-0.08 IN) FIGURE 7 11. Install 14 new spacers onto the panoramic roof panel. See Figure 4. NOTE: Headliner removal/installation is not required for the following step. 12. Install the sun shade onto the panoramic roof panel. Please follow the WSM procedures in Section 501-05. 13. Apply primer to glass surface. See Figure 6. – If using Dow® brand products, apply Dow® Betaprime™ 5504G primer. – If using Sika® brand products, apply Sika® Aktivator Pro primer. ATTACHMENT III PAGE 7 OF 7 SAFETY RECALL 16S35-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 NOTICE: Make sure the urethane bead is uniform to prevent air and water leaks. NOTE: The fixed glass must be installed within 10 minutes of applying the urethane adhesive. 14. Using a suitable power caulk gun, apply urethane to the vehicle pinch weld. – If using Dow® brand products, apply Dow® Betaseal™ Express urethane adhesive. – If using Sika® brand products, apply SikaTack® MACH 30 or MACH 60 urethane adhesive. • Start and end at the original overlap points to prevent air and water leaks. • Apply a urethane adhesive bead 14 mm (0.551 in) high and 8 mm (0.314 in) wide on top of the existing trimmed urethane adhesive bead on the pinch weld. • Make sure there are no gaps in the bead. NOTICE: Open the vehicle windows to prevent the air pressure of closing doors from compromising the urethane adhesive bond. NOTICE: The door windows must be left open during the adhesive curing time. WARNING: Do not drive vehicle until the urethane adhesive seal has cured. Follow urethane adhesive manufacturer’s curing directions. Inadequate or incorrect curing of the urethane adhesive seal will adversely affect glass retention. Failure to follow these instructions may result in serious injury to vehicle occupant(s). 15. Install the panoramic roof panel, pressing firmly by hand to ensure a good bond. 16. Secure the panoramic roof panel in the correct position with tape until the urethane adhesive has cured. 17. Install the sunroof seal. See Figure 2. 18. Reconnect the panoramic roof panel blind motor connector. See Figure 1. 19. Install the front overhead console. Please follow the WSM procedures in Section 501-12. Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 16S35 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 16S35, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to January 31, 2023. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-977 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 16, 2021 NHTSA Recall No. : 21V-977 Manufacturer Recall No. : 16S35 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 311 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2014-2014 Ford Transit Connect Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : NR Descriptive Information : Ford’s team reviewed plant records to determine the population of affected vehicles. Affected vehicles are equipped with Panoramic Fixed-Glass Vista Roofs that were installed between October 4, 2013 and July 14, 2014. This Defect Information Report adds additional vehicles to the original vehicle population based upon a review of production records. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Production Dates : OCT 04, 2013 – JUL 14, 2014 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : In some of the affected vehicles, an inadequate bond may exist between the panoramic roof panel and the body. A panoramic roof panel with an improper bond may result in wind noise, water leak and in some cases, separation from the vehicle. FMVSS 1 : NR FMVSS 2 : NR Part 573 Safety Recall Report 21V-977 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Description of the Safety Risk : Separation of the entire panoramic roof panel from the vehicle while driving increases the risk of a crash or injury. Description of the Cause : Inadequate bond between the panoramic roof panel and the glass primer caused by silicone contamination and glass cleaner residue. Identification of Any Warning that can Occur : Inadequate bond between the panoramic roof panel and the glass primer may also result in wind noise or water leaks from the panoramic roof. Involved Components : Component Name 1 : Glass and Roof Blind Assembly Component Description : Panoramic roof glass and with power shade Component Part Number : DT11-K519E58-ADW Supplier Identification : Component Manufacturer Name : BOS Automotive Products Hungary LP Address : Szabadsag utca 33 9245 Mosonszolnok Foreign States Country : Hungary Chronology : On September 19, 2016, Ford’s Field Review Committee (FRC) approved safety recall 16V-695 (16S35) for 2014 Transit Connect vehicles built between Oct. 4, 2013 and July 14, 2014 to address panoramic roof separations. On October 19, 2021, NHTSA contacted Ford regarding a Vehicle Owner Questionnaire (VOQ) where a 2014 Transit Connect customer alleged a panoramic roof separation while driving. Investigation of this VOQ by Ford’s Critical Concern Review Group (CCRG) indicated the VOQ vehicle VIN was not eligible for safety recall 16V-695; however, the production date was within the range for recall 16V-695. A CCRG investigation was opened on November 16, 2021. In November 2021, Ford’s investigation revealed that due to an administrative error the original VIN list omitted a population of vehicles built with panoramic roofs within the defined recall period. On December 9, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action. Part 573 Safety Recall Report 21V-977 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the panoramic roof panel removed, cleaned and reinstalled. There will be no charge for this service. Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is estimated to be January 21, 2023. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The Glass and Roof Blind Assembly, Panoramic roof glass and with power shade, part number: DT11-K519E58-ADW will be removed, cleaned, reinstalled per technical instructions. Identify How/When Recall Condition was Corrected in Production : Not required per 49 Part 573. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 16, 2021. Mailing of owner notification letters is expected to begin January 17, 2022 and is expected to be completed by January 21, 2022. Planned Dealer Notification Date : DEC 16, 2021 – DEC 16, 2021 Planned Owner Notification Date : JAN 17, 2022 – JAN 21, 2022 * NR – Not Reported

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