December 16, 2021 NHTSA CAMPAIGN NUMBER: 21V980000
Side Curtain Air Bag May Not Inflate Properly
An air bag that does not inflate properly can increase the risk of injury in a crash.
NHTSA Campaign Number: 21V980
Manufacturer Ford
Motor Company
Components AIR BAGS
Potential Number of Units Affected 93
Summary
Ford Motor Company (Ford) is recalling certain 2021 Mustang vehicles. The side curtain air bag inflators may have been manufactured with the incorrect amount of compressed gas, which can result in improper air bag inflation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 226, “Ejection Mitigation,” and 214, “Side Impact Protection.”
Remedy
Dealers will replace the side curtain air bags, free of charge. An interim owner notification letter was mailed on February 3, 2022. Owner notification letters were mailed on April 22, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C37.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall.
April 4, 2022
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 21C37
Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Mustang | 2021 | Flatrock | February 9, 2021 through November 12, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Side Curtain Airbags were produced with inflators that have the incorrect gas mass. Vehicles with suspect airbags may not comply to FMVSS 226 and FMVSS 214. A side curtain airbag containing an inflator with incorrect gas mass may not properly inflate the cushion when deployed. If the cushion does not properly inflate, it increases the risk of occupant injury in a crash necessitating side curtain airbag deployment.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the side air curtain inflator. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 18, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
PARTS
| Part Number | Description | Order Quantity | Claim Quantity |
| JR3Z-63042D95-D | LH Curtain Airbag | 1 | 1 |
| JR3Z-63042D94-D | RH Curtain Airbag | 1 | 1 |
CERTAIN 2021 MODEL YEAR MUSTANG VEHICLES — SIDE CURTAIN AIRBAG REPLACEMENT
SERVICE PROCEDURE
WARNING: The following procedure prescribes critical repair steps required for correct restraint system operation during a crash. Follow all notes and steps carefully. Failure to follow step instructions may result in incorrect operation of the restraint system and increases the risk of serious personal injury or death in a crash.
1. Replace the Left Hand (LH) and Right Hand (RH) Side Curtain Airbags. Please follow the Workshop Manual (WSM) procedures in Section 501-20B.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Chronology :
On November 4, 2021, a competitor’s airbag module containing an HPH-A inflator built in Joyson Safety Systems (JSS) Monclova plant did not properly inflate the cushion when activated during a laboratory test. Subsequent investigation determined that while the inflator production line measured and recorded each inflator to determine if the correct mass of gas was present, the production line was not rejecting out of specification units. JSS reviewed the recorded data and identified specific inflators (by serial number) which were built and shipped without the correct gas mass.
On November 5, 2021, JSS informed Ford that HPH-A inflators used on the Mustang Curtain Airbag (CAB) modules were suspect. JSS communicated to Ford that they planned to submit a PART 573 for this defect.
On November 16, 2021, Ford’s Critical Concern Review Group opened an investigation on this issue.
Ford reviewed supplier records and traceability data to determine vehicles that were manufactured with suspect inflators.
On December 09, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.
Ford is not aware of any reports of accident or injury related to this condition.
1 Affected Product
Vehicle
9 Associated Documents
Recall Acknowledgement
RCAK-21V980-5026.pdf 645.164KB
Manufacturer Notices(to Dealers,etc) – NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator
RCMN-21V980-2640.pdf 144.008KB
Noncompliance Notice 573 Report
RCLRPT-21V980-9163.PDF 214.782KB
ISSUED Interim Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator
ISSUED Owner Notification Letter(Part 577)
RCONL-21V980-3484.pdf 50.496KB
Recall Quarterly Report #1, 2022-2
RCLQRT-21V980-0911.PDF 211.136KB
ISSUED Renotification Notice
RCRN-21V980-1090.pdf 509.651KB
Recall Quarterly Report #2, 2022-3
RCLQRT-21V980-8140.PDF 211.235KB
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SEOCONTENT-START
February 2022 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C37 / NHTSA Recall 21V-980 2021 Mustang Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 226 Ejection Mitigation, and 214 Side Impact Protection. What is the issue? On your vehicle, the side curtain airbag may not properly inflate the cushion when deployed because the inflator contains the incorrect gas mass. What is the risk? If the cushion does not properly inflate, the risk of occupant injury in a crash necessitating side curtain airbag deployment increase. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available late first quarter. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this compliance recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V980. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 21C37/DTB121C371 1 of 2 A/1/000001/1 771515928253 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 21C37/DTB121C371 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Cumplimiento Aviso de campaña 21C37 / Campaña 21V-980 de la NHTSA 2021 Mustang Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 226 Mitigación de eyección y 214 Protección en caso de impacto lateral. ¿Cuál es el problema? La bolsa de aire lateral tipo cortina de su vehículo podría no inflar correctamente el cojín cuando se despliegue, debido a que el inflador contiene una masa de gas incorrecta. ¿Qué riesgo existe? Si el cojín no se infla correctamente, aumenta el riesgo de que el ocupante sufra lesiones en un choque que requiera el despliegue de la bolsa de aire lateral tipo cortina. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles a fines del primer trimestre. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V980 de la NHTSA. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Febrero de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 2 of 2 A/2/000001/1 © Copyright 2022 Ford, División de Servicio al Cliente 771515928253 A/2/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789
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September, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Mustang has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C37 – Side Air Curtain Inflator Out of Specification What is the issue? On your vehicle, the side curtain airbag may not properly inflate the cushion when deployed because the inflator contains the incorrect gas mass. If the cushion does not properly inflate, the risk of occupant injury in a crash necessitating side curtain airbag deployment increases. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Septiembre de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Mustang las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C37 – Inflador de la cortina de aire lateral fuera de la especificación ¿Cuál es el problema? La bolsa de aire lateral tipo cortina de su vehículo podría no inflar correctamente el cojín cuando se despliegue, debido a que el inflador contiene una masa de gas incorrecta. Si el cojín no se infla correctamente, aumenta el riesgo de que el ocupante sufra lesiones en un choque que requiera el despliegue de la bolsa de aire lateral tipo cortina. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. © Copyright 2022 Ford Motor Company 1 of 2 000000000000001 / 1 / 1 SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID R K C 0078178 A / 000000000000001 / 1 ù ù
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April 2022 20528 21C37 PA/DTB121C371 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 1 of 4 A/1/000001/1 © Copyright 2022 Ford Motor Company 771553985470 A/1/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C37 / NHTSA Recall 21V-980 2021 Mustang Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) 226 Ejection Mitigation, and 214 Side Impact Protection. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the side curtain airbag may not properly inflate the cushion when deployed because the inflator contains the incorrect gas mass. What is the risk? If the cushion does not properly inflate, the risk of occupant injury in a crash necessitating side curtain airbag deployment increases. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to replace the side air bag free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21C37. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. 20528 21C37 PA/DTB121C371 What should you do? (continued) If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit ford.com/support. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: ford.com/support. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V-980. Thank you for your attention to this important matter. Ford Customer Service Division © Copyright 2022 Ford Motor Company 2 of 4 A/2/000001/1 3 of 4 A/3/000001/1 20528 21C37 PA/DTB121C371 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C37 / Campaña 21V-980 de la NHTSA 2021 Mustang Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple con la norma federal de seguridad para vehículos de motor (FMVSS) 226 Mitigación de eyección y 214 Protección en caso de impacto lateral. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La bolsa de aire lateral tipo cortina de su vehículo podría no inflar correctamente el cojín cuando se despliegue, debido a que el inflador contiene una masa de gas incorrecta. ¿Qué riesgo existe? Si el cojín no se infla correctamente, aumenta el riesgo de que el ocupante sufra lesiones en un choque que requiera el despliegue de la bolsa de aire lateral tipo cortina. ¿Qué medidas adoptarán Ford y su distribuidor? Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a reemplazar la bolsa de aire lateral sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21C37. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Abril de 2022 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 © Copyright 2022 Ford, División de Servicio al Cliente 771553985470 A/3/000001/1 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 4 of 4 A/4/000001/1 20528 21C37 PA/DTB121C371 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a ford.com/support para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite ford.com/support. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: ford.com/support. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si aun así tiene problemas para reparar su vehículo en un periodo de tiempo razonable o sin costo, puede escribir al Administrador de National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, llamar a la Línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visitar safercar.gov. Referencia: Campaña de seguridad 21V-980 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente © Copyright 2022 Ford, División de Servicio al Cliente
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division April 4, 2022 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang 2021 Flatrock February 9, 2021 through November 12, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Side Curtain Airbags were produced with inflators that have the incorrect gas mass. Vehicles with suspect airbags may not comply to FMVSS 226 and FMVSS 214. A side curtain airbag containing an inflator with incorrect gas mass may not properly inflate the cushion when deployed. If the cushion does not properly inflate, it increases the risk of occupant injury in a crash necessitating side curtain airbag deployment. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the side air curtain inflator. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of April 18, 2022. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator OASIS ACTIVATION OASIS will be activated on April 4, 2022. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 4, 2022. Owner names and addresses will be available by May 2, 2022. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Rental vehicles are not approved for this program. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21C37 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button. Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 1 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator LABOR ALLOWANCES Description Labor Operation Labor Time Replace Side Air Curtain 21C37B 2.0 Hours Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity JR3Z-63042D95-D LH Curtain Airbag 1 1 JR3Z-63042D94-D RH Curtain Airbag 1 1 To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator REPLACED FSA PARTS INSPECTION AND SIGN OFF CONTINUED After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 1 COMPLIANCE RECALL 21C37 CPR © 2022 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 04/2022 CERTAIN 2021 MODEL YEAR MUSTANG VEHICLES — SIDE CURTAIN AIRBAG REPLACEMENT SERVICE PROCEDURE WARNING: The following procedure prescribes critical repair steps required for correct restraint system operation during a crash. Follow all notes and steps carefully. Failure to follow step instructions may result in incorrect operation of the restraint system and increases the risk of serious personal injury or death in a crash. 1. Replace the Left Hand (LH) and Right Hand (RH) Side Curtain Airbags. Please follow the Workshop Manual (WSM) procedures in Section 501-20B. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division December 16, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Advance Notice – Compliance Recall 21C37 Certain 2021 Model Year Mustang Vehicles Side Air Curtain Inflator AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Mustang 2021 Flatrock February 9, 2021 through November 12, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Side Curtain Airbags were produced with inflators that have the incorrect gas mass. Vehicles with suspect airbags may not comply to FMVSS 226 and FMVSS 214. A side curtain airbag containing an inflator with incorrect gas mass may not properly inflate the cushion when deployed. If the cushion does not properly inflate, it increases the risk of occupant injury in a crash necessitating side curtain airbag deployment. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall. A complete Dealer Bulletin will be provided to dealers in early first quarter when it is anticipated that parts ordering information and repair instructions will be available to support this compliance recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery. QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Copyright 2021 Ford Motor Company Sincerely, David J. Johnson
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 21V-980 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Ford Motor Company Submission Date : DEC 16, 2021 NHTSA Recall No. : 21V-980 Manufacturer Recall No. : 21C37 Manufacturer Information : Manufacturer Name : Ford Motor Company Address : 330 Town Center Drive Suite 500 Dearborn MI 48126-2738 Company phone : 1-866-436-7332 Population : Number of potentially involved : 93 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2021 Ford Mustang Vehicle Type : LIGHT VEHICLES Body Style : ALL Power Train : GAS Descriptive Information : Ford’s team reviewed supplier process and maintenance records to determine the population of affected parts. The Ford process is capable of tracing side curtain airbag production to the vehicle in which the side curtain airbag is installed. Affected vehicles are equipped with suspect side curtain airbags. These vehicles are not produced in VIN order. Information as to the applicability of this action to specific vehicles can best be obtained by either calling Ford’s toll-free line (1-866-436-7332) or by contacting a local Ford or Lincoln dealer who can obtain specific information regarding the vehicles from the Ford On-line Automotive Service Information System (OASIS) database. Ford Mustang – 93 Production Dates : FEB 09, 2021 – NOV 12, 2021 VIN Range 1 : Begin : NR End : NR Not sequential Description of Noncompliance : Description of the Noncompliance : Side curtain airbags were produced with inflators that have the incorrect gas mass. Vehicles with suspect airbags may not comply to FMVSS 226 and FMVSS 214. FMVSS 1 : 226 – Ejection mitigation FMVSS 2 : 214 – Side impact protection Description of the Safety Risk : A side curtain airbag containing an inflator with the incorrect gas mass may not properly inflate the cushion when deployed. If the cushion does not Part 573 Safety Recall Report 21V-980 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 properly inflate, it increases the risk of occupant injury in a crash necessitating side curtain airbag deployment. Description of the Cause : Side curtain airbag inflators manufactured with the incorrect gas mass were not detected in supplier manufacturing process due to controller logic. Identification of Any Warning that can Occur : None. Involved Components : Component Name 1 : KIT BAG ASY RF Component Description : RH Side Air Curtain Component Part Number : JR3B-C699D85-AL Component Name 2 : KIT BAG ASY LF Component Description : LH Side Air Curtain Component Part Number : JR3B-C699D86-AL Supplier Identification : Component Manufacturer Name : JOYSON SAFETY SYSTEMS ACQUISITION LLC Address : LIBRAMIENTO CAR SAL DE GOR #198 CIUDAD FRONTERA Foreign States 25610 Country : Mexico Chronology : On November 4, 2021, a competitor’s airbag module containing an HPH-A inflator built in Joyson Safety Systems (JSS) Monclova plant did not properly inflate the cushion when activated during a laboratory test. Subsequent investigation determined that while the inflator production line measured and recorded each inflator to determine if the correct mass of gas was present, the production line was not rejecting out of specification units. JSS reviewed the recorded data and identified specific inflators (by serial number) which were built and shipped without the correct gas mass. On November 5, 2021, JSS informed Ford that HPH-A inflators used on the Mustang Curtain Airbag (CAB) modules were suspect. JSS communicated to Ford that they planned to submit a PART 573 for this defect. Part 573 Safety Recall Report 21V-980 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 On November 16, 2021, Ford’s Critical Concern Review Group opened an investigation on this issue. Ford reviewed supplier records and traceability data to determine vehicles that were manufactured with suspect inflators. On December 09, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action. Ford is not aware of any reports of accident or injury related to this condition. Description of Remedy : Description of Remedy Program : Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the affected side curtain airbags replaced. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. How Remedy Component Differs from Recalled Component : The remedy component is produced with inflators that are within specification for gas mass. Identify How/When Recall Condition was Corrected in Production : On November 04, 2021, supplier changed the PLC logic correcting the error condition and validation was performed to ensure the automatic rejection of inflators with inadequate gas fill. Recall Schedule : Description of Recall Schedule : Notification to dealers is expected to occur on December 15, 2021 (Advanced Notice). Mailing of owner notification letters is expected to begin February 01, 2022 and is expected to be completed by February 04, 2022. Planned Dealer Notification Date : JAN 17, 2022 – JAN 21, 2022 Planned Owner Notification Date : FEB 01, 2022 – FEB 04, 2022 * NR – Not Reported
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