Safety Recall 21S46 Moonroof – 2021 Ford Bronco Sport

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March, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2021 Bronco Sport has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21S46 – Bronco Sport Moonroof Adhesion What is the issue? On your vehicle, the urethane adhesion of the moonroof glass may be inadequate. Inadequate adhesion may result in the separation of the moonroof from the vehicle while the vehicle is in motion. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2021 Bronco Sport las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21S46 – Adhesión del toldo corredizo de Bronco Sport ¿Cuál es el problema? La adhesión de uretano del cristal del quemacocos de su vehículo podría ser inadecuada. Una adhesión inadecuado podría ocasionar la separación del quemacocos del vehículo mientras este se encuentra en movimiento. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID

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November 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S46 / NHTSA Recall 21V809 2021 Bronco Sport Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the urethane adhesion of the moonroof glass may be inadequate. What is the risk? Inadequate adhesion may result in the separation of the moonroof from the vehicle while the vehicle is in motion. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to have the moonroof glass date code inspected and replaced if within an affected date range free of charge (parts and labor). How long will it take? The time needed for this inspection is less than one-half day. However, if your vehicle requires a new moonroof glass, your dealer may need your vehicle for a longer period of time. What should you do? Please call your dealer without delay and request a service date for Recall 21S46. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. Your vehicle is safe to drive; however, Ford recommends you follow these guidelines. 1. Please do not open your moonroof while driving until your vehicle is inspected, and if necessary, repaired. 2. Please do not operate your vehicle above 50 miles per hour (80 kilometers per hour) until your vehicle is inspected, and if necessary, repaired. 3. If you notice any water leaks on the interior of your vehicle, or if you notice a change or increase in wind noise while driving your vehicle, please reduce your speed and stop driving the vehicle as soon as possible. Only if you’ve observed these symptoms, please do not drive your vehicle and contact your servicing dealer to schedule a repair. 2021 Bronco Sport customers affected by this recall have the option of complimentary Vehicle Pickup & Delivery service (at participating dealers) or Mobile Inspection (at your convenient location). If you would like to take advantage of complimentary Vehicle Pick-up and Delivery for this recall, please contact your local dealer to determine if they are participating in the Vehicle Pick-up and Delivery, or Mobile Inspection program. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). MOTORHOME OWNERS: If you have questions or concerns, please contact our Motorhome Customer Assistance Center toll free at 1-866-906-9811. Representatives are available 24 hours a day. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V809. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S46 / Campaña 21V809 de la NHTSA 2021 Bronco Sport Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? La adhesión de uretano del cristal del quemacocos de su vehículo podría ser inadecuada. ¿Qué riesgo existe? Una adhesión inadecuado podría ocasionar la separación del quemacocos del vehículo mientras este se encuentra en movimiento. ¿Qué medidas adoptarán Ford y su distribuidor? En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a inspeccionar el código de fecha del cristal del toldo corredizo y reemplazar si está dentro del rango de fechas afectado, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta inspección será menos de medio día. Sin embargo, si fuera necesario instalar un nuevo cristal del quemacocos en el vehículo, el distribuidor podría requerir que el vehículo permanezca por más tiempo. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21S46. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando el vehículo de forma segura; sin embargo, Ford recomienda que siga estos consejos. 1. No abra el quemacocos mientras maneje hasta que se haya inspeccionado y, si fuera necesario, reparado el vehículo. 2. No accione el quemacocos a más de 50 millas por hora (80 kilómetros por hora) mientras no se haya inspeccionado y, si fuera necesario, reparado el vehículo. 3. Si percibe alguna fuga de agua en el interior del vehículo o si observa un cambio o aumento en el ruido del viento mientras maneja, reduzca la velocidad y deje de manejar el vehículo tan pronto como sea posible. Solo si ha observado estos síntomas, no maneje el vehículo y póngase en contacto con su distribuidor de servicio para programar una reparación. Los clientes de Bronco Sport 2021 afectados por esta campaña tienen la opción de obtener el servicio complementario de retiro y entrega de vehículo (en los distribuidores que participan del programa) o recibir una inspección móvil (en el lugar de su preferencia). Si desea obtener el beneficio complementario de retiro y entrega de vehículo para esta campaña, póngase en contacto con su distribuidor local para determinar si ellos están participando en uno de estos programas. Noviembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Asistencia a Clientes de Casas Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran disponibles las 24 horas del día. Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V809 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente

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 Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 29, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco Sport 2021 Hermosillo April 27, 2021 through May 25, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. When operating affected vehicles, it is possible that the moonroof can detach from the vehicle. This may increase the risk of a crash. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the urethane adhesion of the moonroof glass may be inadequate. Inadequate adhesion may result in the separation of the moonroof glass from the moonroof frame while the vehicle is in motion. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the moonroof and replace if moonroof does not pass inspection. This service must be performed on all affected vehicles at no charge to the vehicle owner. To reduce the risk of moonroof panel detachment, owners and dealers are advised not to drive the affected vehicles over 50mph, or open moonroof, until an inspection or repair has been performed. If the vehicle has any water leaks or excessive wind noise from the moonroof, the vehicle should not be driven. To assist vehicle owners to have this repair completed as soon as possible dealers are to:  Proactively contact owners to offer a mobile inspection.  Arrange to tow the owner’s vehicle to the dealership for repairs (rentals are authorized – see Rental Vehicles).  Offer a pick-up and delivery option. Refer to the Vehicle Special Handling section for further details. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of November 15, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.  Copyright 2021 Ford Motor Company PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Mobile Repair / Pick-up and Delivery Record Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement Mobil Inspection Recommendations  Mobile Inspection is only for inspecting the moonroof glass through a borescope.  Confirm with customer a mobile inspection is feasible.  Check OASIS prior to going to the customer’s home or business to confirm if any other outstanding FSA needs to be completed.  Transportation – due to the simplicity of these inspections, a specialty vehicle is not required. Mobile Inspection Additional Information Please ensure the technician brings the following to the mobile inspection destination:  Dealers must retain a Mobile Inspection Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details.  Printed Technical Instructions.  Printed Repair/Work Order or any other necessary documentation as customer copy(s) o Documents could also be emailed to the customer.  Charged cell phone, and laptop.  Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.  Required tools for inspection: charged borescope, masking tape, and if necessary, a flashlight. Mobile Inspection Questions and Assistance  For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC contact ID#.  Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline: (800) 325-5621. OASIS ACTIVATION OASIS will be activated on October 29, 2021. FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 29, 2021. Owner names and addresses will be available by November 26, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles following the recommendations under the Service Actions.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. RENTAL VEHICLES Dealers are pre-approved for up to 10 days for a rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 10 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement NON-TRADITIONAL REPAIR APPROACHES  MOBILE REPAIRS: Mobile repairs are approved and encouraged for this action. By offering mobile repair services, dealers can: o Increase customer base by reaching customers that may otherwise not do business with the dealership. o Improve customer satisfaction by offering a more convenient and timely service solution. o Free up service department space to accommodate retail work. o Conveniently service affected fleets. o Dealers are eligible to claim one-half labor hour per repair to cover costs associated with completing a mobile repair. o Dealers must retain a Mobile Repair Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details. o Dealers are encouraged to combine multiple repairs on the same trip for efficiencies. VEHICLE SPECIAL HANDLING Dealers are authorized to claim unique services for completing this program, including:  Vehicle towing to and from dealership.  Dealers are authorized to claim one-half labor hour per repair for vehicle pick-up and delivery services.  Dealers must retain a Vehicle Pick-up and Delivery Record with the repair order documentation. Refer to the Claims Preparation and Submission section and Attachment IV for details. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles.  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 4 of 4 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21S46 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  All Vehicle Special Handling must be on the same repair line the FSA is claimed. Claim Special Handling under Misc. Expense Code “OTHER.”  Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.  Provision for locally obtained 2in Masking Tape (or equivalent): Submit on the same line as the repair. – Program Code: 21S46 – Misc. Expense: OTHER – Misc. Expense: Claim up to $3.00  Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement LABOR ALLOWANCES Description Labor Operation Labor Time In Dealer and Mobile – Inspect and Pass (Can be claimed with MM or MS) 21S46A 0.3 Hours Mobile Only – Inspection Does Not Pass – Clean and tape Moonroof glass for delivery to dealer (can be claimed with C) 21S46B 0.3 Hours Inspection Does Not Pass – Take and Submit photos – Replace Moonroof Glass (Can be claimed with either MM or MS or both) 21S46C 0.8 Hours Vehicle Pick-up and Delivery Allowance – Claim with applicable repair labor operation for the 21S46 inspection. NOTE: This allowance is for dealer-performed vehicle pick-up/delivery for dealership repairs only. (Can only be claimed with A or C) 21S46MM 0.5 Hours Mobile Inspection – Claim with applicable repair labor operation for the 21S46 inspection. (Can only be claimed with A or C, and B) NOTE: This allowance is for dealer-performed mobile inspections only. 21S46MS 0.5 Hours PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for K-Coded parts submit a VIN-specific Part Order contact via the SSSC Web Contact Site. Part Number Description Order Quantity Claim Quantity *-78500A18-* Moonroof Glass 1 1 Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Equipped with Moonroof Moonroof Glass Inspection / Replacement PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 3 SAFETY RECALL 21S46 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 CERTAIN 2021 MODEL YEAR BRONCO SPORT VEHICLES — MOONROOF GLASS INSPECTION / REPLACEMENT SERVICE PROCEDURE NOTE: Owners and dealers are advised not to drive the affected vehicles over 50 mph (80 kph), or open the moonroof, until an inspection or replacement has been performed. If the vehicle has any water leaks or excessive wind noise from the moonroof, the vehicle should not be driven. 1. Open the roof opening panel glass slightly. Using a borescope, locate the moonroof identification tag on the right hand side on the forward part of the outboard rail. See Figures 1 and 2. NOTE: In Figure 1, the opening panel glass is shown out of the vehicle for clarity. FIGURE 1 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT 21498B MOONROOF IDENTIFICATION TAG Front of Vehicle FIGURE 2 21498C INSERT BORESCOPE HERE Front of Vehicle ATTACHMENT III PAGE 2 OF 3 SAFETY RECALL 21S46 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 2. Inspect the Julian date code. See Figure 3. NOTE: The identification tag will be reversed upon viewing from the borescope, the Julian date code is the 5th through 7th digit when reading from left to right. See Figure 3. — Is the Julian date code 113 OR 114? Yes – Does not Pass inspection. Please contact the SSSC and provide a picture of the moonroof identification tag with the Julian date code (113 or 114). Proceed to step 3. No – Passes inspection, replacement not required. This recall is complete. FIGURE 3 STUD FOR MISSING NUT STUD FOR MISSING NUT 21498A BORESCOPE VIEW 3. To reduce the risk of moonroof panel detachment, for all vehicle pick-ups and mobile inspections that have a Julian date code of 113 or 114, please use 2 in (50 mm) masking tape and tape the entire seam of the moonroof with the front and back tape going all the way into the door jams up to the seal. See Figures 4 and 5. IMPORTANT NOTE: For mobile inspections that have a Julian date of 113 or 114 identified, instruct the customer that pick-up and delivery is available, and to schedule a service appointment at their earliest convenience. Also, inform the customer they cannot drive the vehicle over 50 mph (80 kph). Please avoid car washes, the tape cannot be removed until the vehicle is serviced. ATTACHMENT III PAGE 3 OF 3 SAFETY RECALL 21S46 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 10/2021 4. Replace the roof opening panel glass. Please follow Workshop Manual (WSM) procedures in Section 501-17. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21498E FIGURE 5 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21498F ATTACHMENT IV Page 1 of 1 Safety Program 21S46 Certain 2021 Bronco Sport Vehicles Moonroof MOBILE REPAIR / VEHICLE PICK-UP AND DELIVERY RECORD VIN ____________________________ received (check one): ☐ Mobile Repair ☐ Pick-up and/or delivery service As outlined below for the 21S46 Field Service Action program. ☐ Mobile Repair – Date: _______________ OR ☐ Pick-up – Date: _______________ ☐ Delivery – Date: _______________ Repair Order # Repair Order Date Service Manager Signature Date

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 Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division October 15, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 21S46 Certain 2021 Model Year Bronco Sport Vehicles Moonroof AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Bronco Sport 2021 Hermosillo April 27, 2021 through May 25, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the moonroof glass could potentially detach from the moonroof frame and separate from vehicle while the vehicle is in motion. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers by early-November 2021 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson

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