October 15, 2021 NHTSA CAMPAIGN NUMBER: 21V811000
Seat Belt Routed Incorrectly/FMVSS 208 & 209
A misrouted seat belt may not adequately restrain an occupant in a crash, increasing the risk of injury.
NHTSA Campaign Number: 21V811
Manufacturer Ford
Motor Company
Components SEAT BELTS
Potential Number of Units Affected 47,683
Summary
Ford Motor Company (Ford) is recalling certain 2019-2021 Ford Ranger Super Cab vehicles. The front passenger outboard seat belt may not have been assembled properly, allowing the seat belt to be misrouted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, “Occupant Crash Protection” and 209, “Seat Belt Assemblies.”
Remedy
Ford will provide owners with instructions to perform a preliminary inspection of their front seat belts. Owners that detect an issue with the driver’s seat belt, are unsure of the results, or do not want to perform an inspection, should not drive their vehicles and contact a Ford dealership. Dealers will inspect the front row outboard seat belts and replace them, if necessary, free of charge. Interim owner notification letters were mailed on November 5, 2021. Owner notification letters were mailed December 22, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C25.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Ranger | 2019 – 2021 | Michigan | June 17, 2019 through August 4, 2021 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Ford has received reports of front passenger outboard seatbelt webbing only routed through the anchor rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the front passenger outboard and driver seatbelts to verify the belts are routed correctly through the anchor’s metal eyelet (ferrule) and anchored to the pretensioner assembly. Dealers are to replace front seatbelt assemblies that fail inspection. While Ford determined the front passenger seatbelt on these vehicles may be non-compliant, Ford is requesting that you inspect and if necessary, replace both, the front passenger and driver seatbelts. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
No Parts Available Owner letters were mailed the week of November 11, 2021. Part Available Owner Letters are expected to be mailed the week of December 20, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
NOTE: The owner letter will also include instructions on how to perform a preliminary self-evaluation of the vehicle’s front outboard seatbelts. The Customer Inspection Procedure does not replace the need for an inspection by a Ford technician. If the customer does not detect a suspect seatbelt(s), they will still be instructed to schedule a service appointment at their earliest convenience for inspection. If the customer is uncomfortable with the self-assessment procedure, uncertain of the results, or detects a failure on the driver’s seatbelt, they will be instructed to not drive their vehicle and to make arrangements with their dealer to have the vehicle towed to the dealership for an inspection.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on October 18, 2021. Owner names and addresses will be available by November 26, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Due to part availability, remedy parts are currently unavailable for all sold and stock vehicles.
- Ford will be providing information in the vehicle owner letter to perform a preliminary self-assessment. Owners can continue to safely drive their vehicle if they choose to do the self-assessment and the front driver’s side passes the self-assessment. Owners can also have the passenger seat occupied if the passenger side passes self-assessment.
- Owners that do not feel comfortable performing the self-assessment or have a driver side seatbelt that does not pass the self-assessment will be directed to contact their dealer to have it towed for inspection.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- When remedy parts become available, dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Due to part availability, remedy parts are currently unavailable for all sold and stock vehicles.
- All affected units must be inspected in your new vehicle inventory before delivery. All affected units that do not pass inspection (parts are required) must be repaired before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
- This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with the replacement of the driver and/or front passenger seatbelt retractor and pretensioner assembly.
RENTAL VEHICLES
Dealers are pre-approved for up to 4 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 4 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate.
PARTS REQUIREMENTS / ORDERING INFORMATION
| Part Number | Description | Order Quantity | Claim Quantity |
| KB3Z-21611B09-AA | Driver Seatbelt Assembly | As Required | |
| KB3Z-21611B08-AA | Front Passenger Seatbelt Assembly | ||
ATTACHMENT III
CERTAIN 2019-2021 MODEL YEAR RANGER SUPER-CAB VEHICLES – FRONT SEATBELT RETRACTOR WEBBING INCORRECTLY ROUTED
SERVICE PROCEDURE
NOTE: The driver and passenger front seatbelt retractor and pretensioner replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure.
NOTE: Clear photo(s) evidence demonstrating defective front seatbelt(s) must be submitted via the Special Service Support Center (SSSC) Web Contact Site. See Page 5.
NOTE: Procedure to be performed on the driver and passenger front seatbelt.
NOTE: Please scan QR code below with a smartphone or a tablet or follow the website link for additional inspection and assessment videos.
NOTE: In the video link below, F-150 is shown in the video, Ranger similar.
https://bcove.video/2TvJk91 (0:59)
1. Open the front and second-row driver side doors.
2. Locate the driver seatbelt’s soft rubber trim sleeve near the bottom of the second-row door. See Figure 1.
NOTE: Driver side shown, passenger side similar.
3. Visually inspect that the driver side front seatbelt webbing is routed through the soft rubber trim sleeve AND through the metal anchor eyelet. See Figures 2 and 3.
-Is the seatbelt webbing routed through the soft rubber trim sleeve AND through the metal anchor eyelet?
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.
Yes – First inspection (visual only) passes. Proceed to Step 4.
No – First inspection (visual only) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow Workshop Manual (WSM) procedures in Section 501-20A then proceed to Step 6.
4. Grab the seatbelt webbing just above where the seatbelt webbing loops through the soft rubber trim sleeve and attempt to bend the rubber trim sleeve towards itself as shown in Figure 4 (Bad Part). The seatbelt rubber trim sleeve should NOT bend or fold over.
-Does the rubber trim sleeve bend or fold over where the seatbelt webbing loops through?
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.
No – Second inspection (bend test) passes. Proceed to Step 5.
Yes – Second Inspection (bend test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.
5. Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the soft rubber trim sleeve with two hands. Strongly pull the seatbelt towards you while looking a the area where the seatbelt webbing loops through the sleeve. See Figure 5.
-Did the rubber trim sleeve opening stretch where the seatbelt webbing loops through the sleeve?
NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant.
No – Third inspection (pull test) passes. Seatbelt replacement is not required. Proceed to Step 6.
Yes – Third Inspection (pull test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6.
6. Has this procedure been performed on both the driver and passenger side of the vehicle?
Yes – This completes the recall.
No – Repeat Steps 1-5 on the passenger side of the vehicle.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
Submission Date: 10/15/2021
Identify the Remedy for Ford Motor Company Recall #21C25
Describe the defect/noncompliance remedy program, including the manufacturer’s plan for reimbursement.
Owners will be notified by mail with instructions on how to perform a preliminary self-assessment of the vehicle’s seatbelts. Performing this procedure does not replace the need for an inspection by a Ford technician.
- If the customer is uncomfortable with the self-assessment procedure or uncertain of the results, they will be instructed to not drive their vehicle and make arrangements with their Ford or Lincoln dealer to have the vehicle towed for inspection.
- If the customer does not detect a suspect seatbelt, they will still be instructed to take their vehicle to a Ford or Lincoln dealer to be inspected.
- If the customer detects a suspect front passenger seatbelt, they will be instructed to not use the seating position and to take their vehicle to a Ford or Lincoln dealer to be inspected.
- If the customer detects a suspect driver seatbelt, they will be instructed to not drive their vehicle and make arrangements with their Ford or Lincoln dealer to have vehicle towed for inspection.
- A loaner vehicle will be provided should a failed driver seatbelt not be available through service parts. The option for a loaner vehicle will be available should a failed front passenger outboard seatbelt not be available through service parts.
- If the customer declines the loaner vehicle for a failed front passenger outboard seatbelt, the dealer will instruct the customer to not use the seating position.
The dealer will inspect the front row outboard seatbelts to verify the belts are routed correctly through the anchor’s metal eyelet and anchored to the pretensioner assembly. Should the inspection fail, the dealer will replace the affected seatbelt assembly.
There will be no charge for this service.
Ford provided the general reimbursement plan for the cost of remedies paid for by vehicle owners prior to notification of a safety recall in May 2021. The ending date for reimbursement eligibility is December 3, 2021.
Ford will forward a copy of the notification letters to dealers to the agency when available.
###
Submission Date: 10/15/2021
Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #21C25
Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.
On July 28, 2021, NHTSA informed Ford that they received a report of misrouted front passenger outboard seatbelt webbing on a 2020 MY Ranger Super Cab vehicle. A photo from the vehicle indicated that the seatbelt webbing was only routed through the rubber trim sleeve, and not properly routed through the anchor. This vehicle had been in service for 10 months (4,158 miles) and was outside the scope of a previous FSA (19S23/19V518) for misrouted front passenger outboard seatbelt webbing.
On July 29, 2021, Ford engineering engaged the supplier to further investigate the report. Engineering and the supplier investigated the timeframe surrounding the assembly of the misrouted belt for any special causes that may have allowed for the belt to be misrouted.
August 2021 – September 2021
Based on a review of supplier processes, a 100% inspection of both driver and front passenger outboard seatbelts was implemented at the Michigan Assembly Plant on August 4th. A yard hold was issued, and all units inspected with no suspect seatbelt assemblies identified. This topic was brought to Ford’s Critical Concern Review Group (CCRG) forum for ongoing review on August 5th. CCRG conducted a data search for additional front seatbelt reports. One report of a likely front passenger outboard seatbelt misrouting from November 2020 was identified. That vehicle was produced in September 2020 (after the 19S23 population) and had one month in service (357 miles) at the time of the report. Parts from this vehicle were unavailable for inspection.
One driver’s side report was found pertaining to a 2019 MY vehicle produced in April 2019. The misrouted driver’s seatbelt was identified by a dealership before it was delivered to a customer (10 miles, zero months in service). This vehicle was built within the 19S23 passenger seatbelt recall population, although the driver’s side belt was not affected by that action.
Ford engineering continued to investigate this issue with the supplier, although no special cause was identified that might explain these reports. Ford reviewed the status of its investigation with the agency on August 18th.
Through ongoing reviews of the supplier’s processes, it was observed that the supplier’s seatbelt load test may, under certain conditions, have insufficient load to properly identify a misrouted seatbelt. Ongoing verification of current production assemblies continued to find no mis-assembled parts.
On September 22, 2021, Ford received a third report pertaining to a misrouted front passenger seatbelt on a vehicle produced in April 2021 (561 miles, one month-in-service).
No additional driver’s side reports have been identified. Due on the high frequency of driver belt use and the force required to pull on the belt to detect the condition, it is expected that a misrouted driver’s side seatbelt would be detected at very low time-in-service, and that it is unlikely that a misrouted driver’s belt would remain undetected in the vehicle population.
As of September 24, 2021, three reports of potentially misrouted front passenger seatbelts outside the scope of FSA 19S23 have been identified.
October 2021
On October 5, 2021, Ford reviewed its findings and recommendations with NHTSA.
On October 8, 2021, Ford’s Field Review Committee (FRC) reviewed the concern and approved a non-compliance action for the front passenger outboard seatbelt assembly on vehicles produced between June 17, 2019 and August 4, 2021. Out of an abundance of caution, the FRC approval also included inspection and replacement (if necessary) of the driver’s seatbelt assembly.
Ford is not aware of any reports of accident or injury related to this condition.
###
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | RANGER | 2019-2021 |
12 Associated Documents
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-21V811-9590.pdf 3431.984KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed, REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
RCMN-21V811-1343.pdf 1389.701KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V811-0676.pdf 3432.044KB
Recall 573 Report
RCLRPT-21V811-8392.PDF 214.11KB
Recall Quarterly Report #1, 2021-4
RCLQRT-21V811-1387.PDF 211.146KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed
RCMN-21V811-3164.pdf 991.091KB
Miscellaneous Document – Chronology
RMISC-21V811-5704.pdf 17.937KB
Recall Acknowledgement
RCAK-21V811-3158.pdf 645.298KB
Miscellaneous Document – Description of remedy
RMISC-21V811-1018.pdf 13.064KB
ISSUED Renotification Notice
RCRN-21V811-2636.pdf 557.558KB
Recall Quarterly Report #2, 2022-1
RCLQRT-21V811-4748.PDF 211.252KB
Recall Quarterly Report #3, 2022-2
RCLQRT-21V811-6627.PDF 211.336KB
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November 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C25 / NHTSA Recall 21V811 2020 Ranger Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that the front passenger outboard seatbelt on your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages). We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the front passenger outboard seatbelt may have been assembled improperly, allowing the seatbelt to be routed only through the soft rubber trim sleeve and not also routed through the metal anchor eyelet. What is the risk? An improperly assembled seatbelt does not comply with the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain occupants in the event of a crash, increasing the risk for injury. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to: l Inspect both front seatbelt assemblies free of charge. l Provide a loaner vehicle, should one or both of your front seatbelts not pass inspection for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership until remedy parts are available. Please see your dealer for guidelines and limitations. Ford Motor Company is working closely with its suppliers to produce parts for this compliance recall. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer. Parts are anticipated to be available by the end of 4th quarter, 2021. How long will it take? The time needed for this inspection is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? To minimize your inconvenience, Ford Motor Company is providing you with instructions to perform a customer vehicle inspection on both front passenger and driver seatbelts, which may allow you to continue to drive your vehicle while waiting for your service appointment for inspection and for parts to become available. Please refer to the included Customer Inspection Procedure for instructions on completing the inspection. While Ford determined the front passenger seatbelt on your vehicle may be non-compliant, Ford is requesting that you inspect the front passenger and driver seatbelts. Please note, the inspection does not replace the need to have your vehicle inspected by a Ford dealership technician. If you do not feel comfortable performing the inspection yourself or you are uncertain of the results of the inspection, stop driving your vehicle and call your dealer without delay to request a service date for Recall 21C25 and arrange to have your vehicle towed. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You can continue to safely drive your vehicle providing, your driver’s seatbelt passes the Customer Inspection Procedure. Should the front passenger seatbelt not pass inspection, do not allow any occupants to use this seating position. Contact your dealer for an appointment to have your vehicle inspected as soon as practicable. Should your dealer deem your vehicle does not pass inspection, when parts are available, Ford Motor Company will authorize your dealer to replace the seatbelt assembly, free of charge. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the driver and/or passenger front seatbelt retractor and pretension assembly. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V811. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C25 / Campaña 21V811 de la NHTSA 2020 Ranger Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que el cinturón de seguridad exterior del pasajero de su vehículo, con el VIN que aparece más arriba, no cumple con las normas federales de seguridad para vehículos de motor (FMVSS) n.° 208 (Protección del ocupante en caso de impacto/protección de ocupante en impactos frontales), n.° 209 (ensambles del cinturón de seguridad) y n.° 210 (Anclajes del ensamble del cinturón de seguridad). Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El cinturón de seguridad exterior del pasajero delantero de su vehículo podría haber sido ensamblado incorrectamente, lo cual permite que el cinturón pase solo a través de la manga de la vestidura de hule suave y no a través del ojal del anclaje de metal. ¿Qué riesgo existe? Un cinturón de seguridad ensamblado incorrectamente no cumple con los requisitos especificados por las normas federales de seguridad para vehículos de motor (FMVSS) n.° 208 (Protección del ocupante en caso de impacto/protección de ocupante en impactos frontales), n.° 209 (ensambles del cinturón de seguridad) y n.° 210 (Anclajes del ensamble del cinturón de seguridad) y podría no sostener adecuadamente a los ocupantes en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a: l Inspeccionar ambos ensambles de los cinturones de seguridad delanteros sin costo alguno para usted. l Proporcionar un vehículo de préstamo si uno o ambos cinturones de seguridad delanteros no aprueban la inspección para su transporte personal, esto sin costo alguno para usted (excepto combustible y seguro) durante el tiempo que el vehículo se encuentre en el distribuidor y mientras no se encuentren disponibles las piezas para proporcionar una solución. Comuníquese con su distribuidor para conocer las pautas y limitaciones. Noviembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 ¿Qué medidas adoptarán Ford y su distribuidor? (continuación) Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta campaña de cumplimiento. Cuando las piezas se encuentren disponibles, Ford Motor Company le notificará por correo para que programe una cita de servicio con su distribuidor. Se prevé que las piezas estarán disponibles a fines del cuarto trimestre de 2021. ¿Cuánto tiempo tomará? El tiempo necesario para esta inspección será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para reducir al mínimo los inconvenientes, Ford Motor Company le ofrece instrucciones para que lleve a cabo una inspección del vehículo en ambos cinturones de seguridad delanteros, del pasajero y del conductor, lo cual podría permitirle continuar manejando el vehículo mientras espera la cita de servicio para inspección y mientras las piezas no se encuentren disponibles. Consulte el Procedimiento de inspección del cliente que se incluye con las instrucciones para llevar a cabo la inspección. Dado que Ford determinó que el cinturón de seguridad delantero del pasajero de su vehículo podría no cumplir con las especificaciones, Ford está solicitando que inspeccione los cinturones de seguridad delanteros del pasajero y del conductor. Tenga presente que la inspección no reemplaza la necesidad de llevar el vehículo a un distribuidor Ford para que sea inspeccionado por un técnico. Si no se siente cómodo para realizar la inspección usted mismo o si está dudoso de los resultados de la inspección, no continúe manejando el vehículo y llame a un distribuidor tan pronto como sea posible para solicitar una cita de servicio para realizar la Campaña 21C25 y solicite que su vehículo sea remolcado. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Puede continuar manejando su vehículo de forma segura si el cinturón de seguridad del conductor aprueba el Procedimiento de inspección del cliente. En caso de que el cinturón de seguridad del pasajero delantero no apruebe la inspección, no permita que los ocupantes utilicen esta posición del asiento. Póngase en contacto con su distribuidor a fin de realizar una inspección en su vehículo tan pronto como sea posible. En caso de que su distribuidor considere que el vehículo no aprueba la inspección, cuando las piezas se encuentren disponibles, Ford Motor Company autorizará al distribuidor a reemplazar el ensamble del cinturón de seguridad, sin costo alguno. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente debe realizar esta campaña para asegurarse que su distribuidor haya utilizado las piezas correctas y los procedimientos adecuados. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se ofrecerán por servicios relacionados con el ensamble del retractor y el pretensor del cinturón de seguridad delantero del conductor o del pasajero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V811 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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March, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2019 Ranger has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21C25 – Seatbelt Webbing Incorrectly Routed What is the issue? On your vehicle, the front passenger outboard seatbelt may have been assembled improperly, allowing the seatbelt to be routed only through the soft rubber trim sleeve and not also routed through the metal anchor eyelet. An Improperly assembled seatbelt does not comply with the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain occupants in the event of a crash, increasing the risk for injury. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2019 Ranger las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21C25 – Correa del Cinturón de seguridad incorrectamente enrutada ¿Cuál es el problema? El cinturón de seguridad exterior del pasajero delantero de su vehículo podría haber sido ensamblado incorrectamente, lo cual permite que el cinturón pase solo a través de la manga de la vestidura de hule suave y no a través del ojal del anclaje de metal. Un cinturón de seguridad ensamblado incorrectamente no cumple con los requisitos especificados por las normas federales de seguridad para vehículos de motor (FMVSS) n.° 208 (Protección del ocupante en caso de impacto/protección de ocupante en impactos frontales), n.° 209 (ensambles del cinturón de seguridad) y n.° 210 (Anclajes del ensamble del cinturón de seguridad) y podría no sostener adecuadamente a los ocupantes en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 Presorted STD US Postage PAID
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December 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 * * * IMPORTANT SAFETY RECALL * * * Compliance Recall Notice 21C25 / NHTSA Recall 21V811 2019 Ranger Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that the front passenger outboard seatbelt on your vehicle, with the VIN shown above, fails to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages). We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the front passenger outboard seatbelt may have been assembled improperly, allowing the seatbelt to be routed only through the soft rubber trim sleeve and not also routed through the metal anchor eyelet. What is the risk? An improperly assembled seatbelt does not comply with the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 208 (Occupant Crash Protection / Occupant Protection in Frontal Impacts), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain occupants in the event of a crash, increasing the risk for injury. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to: l Inspect both front seatbelt assemblies free of charge. l Provide a loaner vehicle, should one or both of your front seatbelts not pass inspection for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership until remedy parts are available. Please see your dealer for guidelines and limitations. Ford Motor Company is working closely with its suppliers to produce parts for this compliance recall. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer. Parts are anticipated to be available by the end of 4th quarter, 2021. How long will it take? The time needed for this inspection is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. What should you do? To minimize your inconvenience, Ford Motor Company is providing you with instructions to perform a customer vehicle inspection on both front passenger and driver seatbelts, which may allow you to continue to drive your vehicle while waiting for your service appointment for inspection and for parts to become available. Please refer to the included Customer Inspection Procedure for instructions on completing the inspection. While Ford determined the front passenger seatbelt on your vehicle may be non-compliant, Ford is requesting that you inspect the front passenger and driver seatbelts. Please note, the inspection does not replace the need to have your vehicle inspected by a Ford dealership technician. If you do not feel comfortable performing the inspection yourself or you are uncertain of the results of the inspection, stop driving your vehicle and call your dealer without delay to request a service date for Recall 21C25 and arrange to have your vehicle towed. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this compliance recall. You can continue to safely drive your vehicle providing, your driver’s seatbelt passes the Customer Inspection Procedure. Should the front passenger seatbelt not pass inspection, do not allow any occupants to use this seating position. Contact your dealer for an appointment to have your vehicle inspected as soon as practicable. Should your dealer deem your vehicle does not pass inspection, when parts are available, Ford Motor Company will authorize your dealer to replace the seatbelt assembly, free of charge. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this compliance recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to the driver and/or passenger front seatbelt retractor and pretension assembly. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V811. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de cumplimiento 21C25 / Campaña 21V811 de la NHTSA 2019 Ranger Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley nacional de seguridad y tránsito de vehículos de EE. UU. Ford Motor Company ha determinado que el cinturón de seguridad exterior del pasajero de su vehículo, con el VIN que aparece más arriba, no cumple con las normas federales de seguridad para vehículos de motor (FMVSS) n.° 208 (Protección del ocupante en caso de impacto/protección de ocupante en impactos frontales), n.° 209 (ensambles del cinturón de seguridad) y n.° 210 (Anclajes del ensamble del cinturón de seguridad). Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? El cinturón de seguridad exterior del pasajero delantero de su vehículo podría haber sido ensamblado incorrectamente, lo cual permite que el cinturón pase solo a través de la manga de la vestidura de hule suave y no a través del ojal del anclaje de metal. ¿Qué riesgo existe? Un cinturón de seguridad ensamblado incorrectamente no cumple con los requisitos especificados por las normas federales de seguridad para vehículos de motor (FMVSS) n.° 208 (Protección del ocupante en caso de impacto/protección de ocupante en impactos frontales), n.° 209 (ensambles del cinturón de seguridad) y n.° 210 (Anclajes del ensamble del cinturón de seguridad) y podría no sostener adecuadamente a los ocupantes en caso de choque, lo cual aumenta el riesgo de sufrir lesiones. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a: l Inspeccionar ambos ensambles de los cinturones de seguridad delanteros sin costo alguno para usted. l Proporcionar un vehículo de préstamo si uno o ambos cinturones de seguridad delanteros no aprueban la inspección para su transporte personal, esto sin costo alguno para usted (excepto combustible y seguro) durante el tiempo que el vehículo se encuentre en el distribuidor y mientras no se encuentren disponibles las piezas para proporcionar una solución. Comuníquese con su distribuidor para conocer las pautas y limitaciones. Diciembre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué medidas adoptarán Ford y su distribuidor? (continuación) Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta campaña de cumplimiento. Cuando las piezas se encuentren disponibles, Ford Motor Company le notificará por correo para que programe una cita de servicio con su distribuidor. Se prevé que las piezas estarán disponibles a fines del cuarto trimestre de 2021. ¿Cuánto tiempo tomará? El tiempo necesario para esta inspección será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. ¿Qué debe hacer? Para reducir al mínimo los inconvenientes, Ford Motor Company le ofrece instrucciones para que lleve a cabo una inspección del vehículo en ambos cinturones de seguridad delanteros, del pasajero y del conductor, lo cual podría permitirle continuar manejando el vehículo mientras espera la cita de servicio para inspección y mientras las piezas no se encuentren disponibles. Consulte el Procedimiento de inspección del cliente que se incluye con las instrucciones para llevar a cabo la inspección. Dado que Ford determinó que el cinturón de seguridad delantero del pasajero de su vehículo podría no cumplir con las especificaciones, Ford está solicitando que inspeccione los cinturones de seguridad delanteros del pasajero y del conductor. Tenga presente que la inspección no reemplaza la necesidad de llevar el vehículo a un distribuidor Ford para que sea inspeccionado por un técnico. Si no se siente cómodo para realizar la inspección usted mismo o si está dudoso de los resultados de la inspección, no continúe manejando el vehículo y llame a un distribuidor tan pronto como sea posible para solicitar una cita de servicio para realizar la Campaña 21C25 y solicite que su vehículo sea remolcado. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. Puede continuar manejando su vehículo de forma segura si el cinturón de seguridad del conductor aprueba el Procedimiento de inspección del cliente. En caso de que el cinturón de seguridad del pasajero delantero no apruebe la inspección, no permita que los ocupantes utilicen esta posición del asiento. Póngase en contacto con su distribuidor a fin de realizar una inspección en su vehículo tan pronto como sea posible. En caso de que su distribuidor considere que el vehículo no aprueba la inspección, cuando las piezas se encuentren disponibles, Ford Motor Company autorizará al distribuidor a reemplazar el ensamble del cinturón de seguridad, sin costo alguno. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de cumplimiento en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que aborda el problema descrito en esta carta, igualmente debe realizar esta campaña para asegurarse que su distribuidor haya utilizado las piezas correctas y los procedimientos adecuados. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Los reembolsos solo se ofrecerán por servicios relacionados con el ensamble del retractor y el pretensor del cinturón de seguridad delantero del conductor o del pasajero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V811 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente
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Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division December 6, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 – Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Passenger Outboard Seatbelt Retractor Webbing Incorrectly Routed REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 October 18, 2021 New! REASON FOR THIS SUPPLEMENT Service Action: The direction to replace seatbelts that fail inspection has been provided. Owner Letters and Owner Notification Mailing Schedule: Parts available owner letters and mailing dates are now available. Administrative Information: Rental information has been updated. Labor Allowances and Parts Ordering Information: Labor Operation Codes and Parts Ordering Information has been updated. Technical Information: The Technical information has been updated and now includes examples of acceptable and unacceptable photo evidence of a miss routed seatbelt. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Ranger 2019 – 2021 Michigan June 17, 2019 through August 4, 2021 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS COMPLIANCE RECALL Ford has received reports of front passenger outboard seatbelt webbing only routed through the anchor rubber trim sleeve, and not properly routed through the metal anchor eyelet. An improperly assembled seatbelt does not comply with the requirements specified by Federal and Canadian Motor Vehicle Safety Standard (F/CMVSS) No. 208 (Occupant Crash Protection), 209 (Seat Belt Assemblies) and 210 (Seat Belt Assembly Anchorages) and may not adequately restrain an occupant in a crash, increasing the risk of injury. New! SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the front passenger outboard and driver seatbelts to verify the belts are routed correctly through the anchor’s metal eyelet (ferrule) and anchored to the pretensioner assembly. Dealers are to replace front seatbelt assemblies that fail inspection. While Ford determined the front passenger seatbelt on these vehicles may be non-compliant, Ford is requesting that you inspect and if necessary, replace both, the front passenger and driver seatbelts. This service must be performed on all affected vehicles at no charge to the vehicle owner. Copyright 2021 Ford Motor Company New! OWNER NOTIFICATION MAILING SCHEDULE No Parts Available Owner letters were mailed the week of November 11, 2021. Part Available Owner Letters are expected to be mailed the week of December 20, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. NOTE: The owner letter will also include instructions on how to perform a preliminary self-evaluation of the vehicle’s front outboard seatbelts. The Customer Inspection Procedure does not replace the need for an inspection by a Ford technician. If the customer does not detect a suspect seatbelt(s), they will still be instructed to schedule a service appointment at their earliest convenience for inspection. If the customer is uncomfortable with the self-assessment procedure, uncertain of the results, or detects a failure on the driver’s seatbelt, they will be instructed to not drive their vehicle and to make arrangements with their dealer to have the vehicle towed to the dealership for an inspection. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letters Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 – Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed OASIS ACTIVATION OASIS was activated on October 18, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on October 18, 2021. Owner names and addresses were available by November 26, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES Ford has provided information in the vehicle owner letter to perform a preliminary selfassessment. Owners can continue to safely drive their vehicle if they choose to do the selfassessment and the front driver’s side passes the self-assessment. Owners can also have the passenger seat occupied if the passenger side passes self-assessment. Owners that do not feel comfortable performing the self-assessment or have a driver side seatbelt that does not pass the self-assessment will be directed to contact their dealer to have it towed for inspection. Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. Correct other affected vehicles identified in OASIS which are brought to your dealership. Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES Correct all affected units in your new vehicle inventory before delivery. Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 – Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed OWNER REFUNDS This compliance recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle. Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251. Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with the replacement of the driver and/or front passenger seatbelt retractor and pretensioner assembly. New! RENTAL VEHICLES Dealers are pre-approved for up to 4 days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 4 rental days is required from the SSSC. Contact the SSSC via the SSSC Web Contact Site for consideration and approval if appropriate. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 – Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed New! CLAIMS PREPARATION AND SUBMISSION Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21C25 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. IMPORTANT: Click the Related Damage Indicator radio button. New! Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Towing: Towing may be required. Please use Roadside Assistance for vehicle towing. Refunds: Submit refunds on a separate repair line. – Program Code: 21C25 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 – Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed LABOR ALLOWANCES – INSPECTION PASSES (No Parts Required) Description Labor Operation Labor Time Inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. – If BOTH Driver and Front Passenger Seatbelts PASS Inspection, (No Parts Required) Program is Closed. 21C25A 0.3 Hour(s) New! LABOR ALLOWANCES – INSPECTION DOES NOT PASS (Parts Required) Please see labor operations below for proper claiming purposes if the inspection fails. Note: Labor operations below directly correlate to which seatbelt(s) FAILED inspection. Only one labor operation can be used per claim and cannot be used with 21C25A. Description Labor Operation Labor Time Replace Driver Seatbelt Assembly – Includes time to inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Cannot be used with other labor operations. – Includes time to submit photos 21C25B 1.0 Hour(s) Replace Front Passenger Seatbelt Assembly – Includes time to inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Cannot be used with other labor operations. – Includes time to submit photos 21C25C 1.0 Hour(s) Replace Both Front Seatbelt Assemblies – Includes time to inspect BOTH Front Seatbelt Retractor and Pretensioner Assemblies. Cannot be used with other labor operations. – Includes time to submit photos 21C25D 1.6 Hour(s) New! PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site: To place an order for one or both front seatbelt assemblies, submit clear photo evidence of the damaged seatbelt retractor assembly in a VIN-specific Part Order contact via the SSSC Web Contact Site. Please reference Attachment III: Technical Information for examples of acceptable “clear photo evidence”. Part Number Description Order Quantity Claim Quantity KB3Z-21611B09-AA Driver Seatbelt Assembly As Required KB3Z-21611B08-AA Front Passenger Seatbelt Assembly Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C25 – Supplement #1 Certain 2019-2021 Model Year Ranger Super-Cab Vehicles Front Seatbelt Retractor Webbing Incorrectly Routed DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st, 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st, 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately. All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies. Inspect the replaced parts to verify the FSA repair was completed. If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced. After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 5 COMPLIANCE RECALL 21C25-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 CERTAIN 2019-2021 MODEL YEAR RANGER SUPER-CAB VEHICLES – FRONT SEATBELT RETRACTOR WEBBING INCORRECTLY ROUTED SERVICE PROCEDURE NOTE: The driver and passenger front seatbelt retractor and pretensioner replacement procedures are the same. It is not necessary to depower and repower more than once during this procedure. NOTE: Clear photo(s) evidence demonstrating defective front seatbelt(s) must be submitted via the Special Service Support Center (SSSC) Web Contact Site. See Page 5. NOTE: Procedure to be performed on the driver and passenger front seatbelt. NOTE: Please scan QR code below with a smartphone or a tablet or follow the website link for additional inspection and assessment videos. NOTE: In the video link below, F-150 is shown in the video, Ranger similar. https://bcove.video/2TvJk91 (0:59) 1. Open the front and second-row driver side doors. 2. Locate the driver seatbelt’s soft rubber trim sleeve near the bottom of the second-row door. See Figure 1. NOTE: Driver side shown, passenger side similar. FIGURE 1 21429A ATTACHMENT III PAGE 2 OF 5 COMPLIANCE RECALL 21C25-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 FIGURE 2 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21311J SEATBELT WEBBING METAL ANCHOR EYELET SOFT RUBBER TRIM SLEEVE GOOD PART ROUTING IS CORRECT 3. Visually inspect that the driver side front seatbelt webbing is routed through the soft rubber trim sleeve AND through the metal anchor eyelet. See Figures 2 and 3. -Is the seatbelt webbing routed through the soft rubber trim sleeve AND through the metal anchor eyelet? NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant. Yes – First inspection (visual only) passes. Proceed to Step 4. No – First inspection (visual only) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow Workshop Manual (WSM) procedures in Section 501-20A then proceed to Step 6. NOTE: F-150 shown, Ranger similar. FIGURE 3 SEATBELT WEBBING SOFT RUBBER TRIM SLEEVE METAL ANCHOR EYELET 21311K BAD PART ROUTING IS INCORRECT ATTACHMENT III PAGE 3 OF 5 COMPLIANCE RECALL 21C25-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 FIGURE 4 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21311A GOOD PART BAD PART 4. Grab the seatbelt webbing just above where the seatbelt webbing loops through the soft rubber trim sleeve and attempt to bend the rubber trim sleeve towards itself as shown in Figure 4 (Bad Part). The seatbelt rubber trim sleeve should NOT bend or fold over. -Does the rubber trim sleeve bend or fold over where the seatbelt webbing loops through? NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant. No – Second inspection (bend test) passes. Proceed to Step 5. Yes – Second Inspection (bend test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6. NOTE: F-150 shown, Ranger similar. ATTACHMENT III PAGE 4 OF 5 COMPLIANCE RECALL 21C25-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 6. Has this procedure been performed on both the driver and passenger side of the vehicle? Yes – This completes the recall. No – Repeat Steps 1-5 on the passenger side of the vehicle. IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information. 5. Make sure you are standing in a comfortable, well-balanced position and firmly grab the seatbelt strap just above the soft rubber trim sleeve with two hands. Strongly pull the seatbelt towards you while looking a the area where the seatbelt webbing loops through the sleeve. See Figure 5. -Did the rubber trim sleeve opening stretch where the seatbelt webbing loops through the sleeve? NOTE: During installation, make sure the seatbelt webbing is not twisted and the seatbelt and buckle are accessible to the occupant. No – Third inspection (pull test) passes. Seatbelt replacement is not required. Proceed to Step 6. Yes – Third Inspection (pull test) does not pass. Install a new Front Seatbelt Retractor and Pretensioner assembly. Please follow WSM procedures in Section 501-20A then proceed to Step 6. NOTE: F-150 shown, Ranger similar. FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21311I GOOD PART BAD PART ATTACHMENT III PAGE 5 OF 5 COMPLIANCE RECALL 21C25-S1 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 12/2021 Photo Requirements Pictures shown in Figure 6 are of ACCEPTABLE photos to submit for your claim. They clearly show the miss routed seatbelt. FIGURE 6 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21429B FIGURE 7 STUD FOR 21429C Pictures shown in Figure 7 are UNACCEPTABLE photos that if submitted will be rejected. They do not show clear evidence of a miss routed seatbelt Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 21C25 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 21C25, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to December 3, 2021. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in May 2021. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of: • The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or • The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted: • Claimant name and address • Vehicle make, model, and model year • Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code) • Identification of the recall number (either the Ford recall number or the NHTSA recall number) • Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained • An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement. • If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.
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