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May 24, 2021 NHTSA CAMPAIGN NUMBER: 21V377000
Driver’s Seatbelt Assembly Malfunction
A seatbelt assembly that does not function as intended can increase the risk of injury during a crash.
NHTSA Campaign Number: 21V377
Manufacturer Ford Motor Company
Components SEAT BELTS
Potential Number of Units Affected 82
Summary
Ford Motor Company (Ford) is recalling certain 2021 Edge vehicles. The driver’s seat belt retractor pretensioner assembly may not function correctly when activated during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, “Occupant Crash Protection.”
Remedy
Dealers will replace the driver’s seat belt retractor pretensioner assembly, free of charge. Owner notification letters were mailed on June 15, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21C13.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
Vehicle | Model Year | Assembly Plant | Build Dates |
Edge | 2021 | Oakville | February 16, 2021 through February 21, 2021 |
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection.
The seat belt and pretensioner clutch assembly was not fully completed prior to installation. In the event of a crash of sufficient severity, the front seatbelt retractor pretensioner may not function as intended. A malfunctioning front seatbelt retractor pretensioner may increase the risk of injury to the front occupant in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the driver side front seat belt retractor and pretensioner assembly. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 14, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this compliance recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a compliance or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rentals are not approved for this program.
PARTS REQUIREMENTS
Description | Part Number | Order Quantity | Claim Quantity |
Driver Side Front Seat Belt Retractor and Pretensioner (Marble) – verify color using VIN | KT4Z-58611B09-AD | 1 | 1 |
Driver Side Front Seat Belt Retractor and Pretensioner (Ebony) – verify color using VIN | KT4Z-58611B09-AF |
CERTAIN 2021 MODEL YEAR EDGE VEHICLES – DRIVER SIDE FRONT SEAT BELT RETRACTOR AND PRETENSIONER ASSEMBLY REPLACEMENT
1 . Replace the Left Front Seatbelt Retractor and Pretensioner. Please follow Workshop Manual (WSM) procedures in Section 501-20A.
SEOCONTENT-START
December, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 Edge has not had necessary safety recall repairs made. We urge you to have
the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21C13 – SEATBELT RETRACTOR
What is the
issue?
On your vehicle, it is possible that the front driver seat belt retractor pretensioner may not
function as intended in a crash event where the front seat belt pretensioners are activated.
A malfunctioning front seatbelt retractor pretensioner may increase the risk of injury to the
front occupant in a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Deciembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 Edge las reparaciones necesarias correspondientes a la campaña de
seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21C13 – RETRACTOR DEL CINTURÓN DE SEGURIDAD
¿Cuál es el
problema?
Es posible que el pretensor del retractor del cinturón de seguridad del asiento delantero del
conductor de su vehículo no funcione según lo diseñado en caso de choque cuando se
activan los pretensores del cinturón de seguridad delantero.
Cuando un pretensor del retractor del cinturón de seguridad delantero presenta un mal
funcionamiento aumenta el riesgo de que el ocupante delantero sufra lesiones en un
choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
***********************************************************************************************************
June 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT COMPLIANCE RECALL * * *
Compliance Recall Notice 21C13 / NHTSA Recall 21V377
2021 Edge
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Compliance Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it is possible that the front driver seat belt retractor
pretensioner may not function as intended in a crash event where the front
seat belt pretensioners are activated.
What is the risk? A malfunctioning front seatbelt retractor pretensioner may increase the risk
of injury to the front occupant in a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the driver side
front seat belt retractor and pretensioner assembly, free of charge (parts and
labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21C13. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
compliance and the compliance of dealership employees. This includes
specific procedures for cleaning and disinfecting customer vehicles before
and after each vehicle is serviced. In most places, vehicle service has been
deemed a critical service. Please contact your local dealer to confirm current
service hours. For more information on how Ford and your local dealer are
working hard to keep you on the road during these challenging times, please
visit owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Compliance Administration, 1200 New Jersey Ave. S.E., Washington,
D.C. 20590 or call the toll free Vehicle Compliance Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference
NHTSA Compliance Recall 21V377.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE CUMPLIMIENTO IMPORTANTE * * *
Aviso de campaña de cumplimiento 21C13 / Campaña 21V377 de la NHTSA
2021 Edge
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Cumplimiento y de Tránsito de Vehículos de
los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante en
caso de impacto.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el pretensor del retractor del cinturón de seguridad del asiento
delantero del conductor de su vehículo no funcione según lo diseñado en caso
de choque cuando se activan los pretensores del cinturón de seguridad
delantero.
¿Qué riesgo existe? Cuando un pretensor del retractor del cinturón de seguridad delantero
presenta un mal funcionamiento aumenta el riesgo de que el ocupante
delantero sufra lesiones en un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar el
ensamble del retractor y el pretensor del cinturón de seguridad delantero del
lado del conductor sin costo para usted (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
campaña 21C13. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
3 of 4
A/3/000001/1
20686
21C13/DTB121C131
Junio de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar que tanto usted como los empleados de los diferentes distribuidores
los cumplan. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con su
distribuidor local para confirmar las horas de servicio actuales. Para obtener
más información sobre cómo Ford y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Compliance Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de cumplimiento vehicular
al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V377 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
***********************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 25, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Edge 2021 Oakville February 16, 2021 through February 21, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection.
The seat belt and pretensioner clutch assembly was not fully completed prior to installation. In
the event of a crash of sufficient severity, the front seatbelt retractor pretensioner may not
function as intended. A malfunctioning front seatbelt retractor pretensioner may increase the risk
of injury to the front occupant in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are
to replace the driver side front seat belt retractor and pretensioner assembly. This service must
be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 14, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in
a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle
inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician System (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
OASIS ACTIVATION
OASIS will be activated on May 25, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 25,
2021. Owner names and addresses will be available by July 9, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor
vehicle registration records. The use of such motor vehicle registration data for any purpose
other than in connection with this recall is a violation of law in several states, provinces, and
countries. Accordingly, you must limit the use of this listing to the follow-up necessary to
complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under
this compliance recall. Owners should contact their dealer for an appointment to have
their vehicles remedied as soon as practicable. Owners can continue to safely drive their
vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN
list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter
(when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used
vehicle inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a
rental company from selling, renting or leasing vehicles subject to a compliance or compliance
recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rentals are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy
Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an
Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA
number 21C13 is the sub code.
o For additional claims preparation and submission information, refer to the Recall
and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage
on a separate repair line from the FSA with same claim type and sub code as described
in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the driver side front seat belt retractor and
pretensioner assembly 21C13B 0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
KT4Z-58611B09-AD Driver Side Front Seat Belt Retractor and
Pretensioner (Marble) – verify color using VIN
1 1
KT4Z-58611B09-AF Driver Side Front Seat Belt Retractor and
Pretensioner (Ebony) – verify color using VIN
Order your parts through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part
must be scrapped in accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts
or components that are under compliance, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service
Division in accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open
date of March 1st 2021 or later must be inspected and signed off on the repair order by a
member of your dealers fixed operations management team or an employee the task has been
delegated to. If the task is to be delegated to a non-management employee, the employee
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
REPLACED FSA PARTS INSPECTION AND SIGN OFF
needs to be someone other than the technician who completed the repair and needs to
understand the importance of completing this task consistently and accurately.
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
Inspect the replaced parts to verify the FSA repair was completed.
If the FSA repair is found to be complete, the designated employee signs the repair
order line or parts return stamp area (electronic or hand signed) for the FSA repair
indicating the parts were inspected and validated to have been replaced.
After the parts have been inspected, they should be handled based on the guidance in
the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair
order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts
replacement, found not to have been inspected and signed off during a warranty audit
will be subject to chargeback and consideration for enrollment into the Dealer
Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair
FSA parts inspection process (electronic or handwritten) is independent from other warranty
approval requirements. The approval by the designated employee implies that the FSA parts
were found to be replaced and must be able to be clearly identified on the Repair Order. If
multiple FSA’s require approval on a single Repair Order, each applicable occurrence will
require individual post repair approval by the designated employee.
SEOCONTENT-END
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
FORD | EDGE | 2021 |
8 Associated Documents
Recall Quarterly Report #1, 2021-2
RCLQRT-21V377-1822.PDF 211.131KB
Recall Acknowledgement
RCAK-21V377-4494.pdf 645.146KB
Noncompliance Notice 573 Report
RCLRPT-21V377-1125.PDF 214.469KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 21C13 Certain 2021 Model Year Edge Vehicles Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
RCMN-21V377-5110.pdf 207.491KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V377-0484.pdf 50.815KB
ISSUED Renotification Notice
RCRN-21V377-8831.pdf 547.959KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V377-5090.PDF 211.23KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V377-8228.PDF 211.318KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V377&docType=RCL
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher-level Services wih Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that is not found on similar code readers & scan tools. This car diagnostic scanner allows you to test all potential car faults in the ABS/Airbag system, with functions returning to normal once you exit the program. Please note, that only ABS/SRS modules are supported.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner with SD card only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only, but not for Mac and ios system. 📧Any concerns, pls feel free to 𝙚-𝙢𝙖𝙞𝙡 us via 𝙖𝙢𝙖𝙯𝙤𝙣 @ 𝙖𝙣𝙘𝙚𝙡𝙩𝙚𝙘𝙝. 𝙘𝙤𝙢.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 automotive scanner diagnostic tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use this obd2 scanner with abs and srs to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 OBD2 scanner diagnostic tool also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【A/T TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the A/T transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. This transmission scanner provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 obd2 scanner with abs and srs is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-07-01 / Affiliate links / Images from Amazon Product Advertising API
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