May 24, 2021 NHTSA CAMPAIGN NUMBER: 21V376000
Unintentional Rollaway Due to Detached Shift Cable
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, causing the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the ‘Park’ position. Either scenario increases the risk of a crash or injury.
NHTSA Campaign Number: 21V376
Manufacturer Ford
Motor Company
Components POWER TRAIN
Potential Number of Units Affected 192,080
Summary
Ford Motor Company (Ford) is recalling certain 2013-2021 Transit Connect vehicles equipped with 2.5L engines. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Remedy
Dealers will replace the underhood shifter cable bushing, and add a protective cap, free of charge. Owner notification letters were mailed on June 29, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S24.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Transit Connect | 2013-2021 | Valencia | April 22, 2013 through April 30, 2021 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the shifter cable bushing in the transmission end may be damaged or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. The transmission may not be in the park position, even though the shifter position indicates that the vehicle was shifted to park.
This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park. This could result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the bushing and install the protective service cap over the selector at the transmission end of the shifter cable. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: If vehicle already had the shifter cable bushing or shifter cable replaced, this program will still need to be completed with new bushing and installation of a protective cap.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 28, 2021 when shifter cable bushings are expected to be on open order. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
SOLD VEHICLES
- Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles while using parking brake.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
- Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
- Refunds will only be provided for the cost associated with shifter cable or shifter cable bushing replacement.
PARTS REQUIREMENTS
| Description | Part Number | Order Quantity | Claim Quantity |
| Shifter Cable Bushing | DG9Z-7K340-A | 1 | 1 |
| Description | Part Number | Order Quantity | Claim Quantity |
| Protective Cap | DG9Z-7S004-A | 1 | 1 |
ADDITIONAL PARTS ORDERING INFORMATION
NOTE: Although Shifter Cable Hold Down Bracket damage is not likely, we are making dealers aware of part availability in lieu of replacing the entire shifter cable. Less than 5% of the affected vehicle population is expected to require the Shifter Cable Hold Down Bracket.
| Description | Part Number | Order Quantity | Claim Quantity |
| Shifter Cable Hold Down Bracket
(Only replace if damaged when removing shifter cable.) | DG9Z-7H181-A | 1 | 1 |
CERTAIN 2013-2021 MODEL YEAR TRANSIT CONNECT EQUIPPED WITH A 2.5L ENGINE AND A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING REPLACEMENT AND PROTECTIVE CAP
SERVICE PROCEDURE
All Vehicles
1. Apply the parking brake, chock wheels to make sure vehicle does not roll.
2. Position the gear shift lever in Drive (D).
3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in Section 303-12.
4. Remove the air cleaner outlet pipe. Please follow the Workshop Manual (WSM) procedures in Section 303-12.
5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1.
1. Remove the selector lever cable bracket bolt.
2. Disengage the selector lever cable holding clip.
-
- Use caution when removing hold down bracket to avoid damage. Hold down bracket is
available separate of shift cable.
- Use caution when removing hold down bracket to avoid damage. Hold down bracket is
3. Disconnect the selector lever cable.
-
- Torque to 62 lb.in (7 Nm).
NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2.
2013 Model Year Vehicles Only
6. Using a pair of Straight Jaw Adjustable pliers and a 15mm shallow socket push the bushing partially out of the selector lever cable end. See Figure 3.
- Use caution not to damage the shifter cable during this procedure.
- Inspect for damage before installing the new shifter cable bushing.
NOTE: For all 2013 Transit Connect vehicles equipped with original shift cable, the bushing maybe taller than the replacement bushing.
NOTE: The 15mm socket will rest against the hard plastic bottom end of shift cable, and will be large enough to allow bushing to be pressed partially out.
7. Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of the selector lever cable end. See Figure 4. Proceed to Step 9.
2014-2021 Model Year Vehicles Only
8. Press out the shifter cable bushing using one of the two methods below.
– Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out. See Figures 5 and 6.
– Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By viewing Figure 7 the shoulder of bushing is positioned upward, small end of plier is pressing bushing out. Proceed to Step 9.
• Use caution not to damage the shifter cable during this procedure.
• Inspect for damage before installing the new shifter cable bushing.
All Vehicles
9. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install, the bushing and cable end should be dry. See Figure 8.
• Visually check shifter cable end for any signs of damage. If damage to the shifter cable end is found, please call the Special Service Support Center (SSSC).
10. The vehicle’s transmission gear selector lever should be in Drive position from Step 2, if not, position the selector lever to Drive (D). See Figure 9.
11. Rotate the manual control lever clockwise until it stops. See Figure 10.
12. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 11.
13. Release the selector lever cable adjuster lock. See Figure 12.
1. Carefully pry the adjuster lock tabs outward.
2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever cable.
14. Connect the selector lever cable to the manual control lever. See Figure 13.
15. Slide the adjuster tab in place to lock the selector lever cable. See Figure 14.
NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated.
16. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and then slide the other onto the housing until it snaps into place. The protective cap should cover the bushing and the terminal end of the adjuster. See Figure 15.
17. Verify installation by checking the cap is retained by the adjuster body.
NOTE: Selector lever cable removed for clarity.
18. Reassemble the vehicle by reversing the removal procedure.
19. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in Reverse (R).
FORD MOTOR COMPANY ISSUES SAFETY RECALL
MAY 27, 2021 | DEARBORN, MICH.
DEARBORN, Mich., May 27, 2021 – Ford Motor Company is issuing a safety recall for select 2013-21 Ford Transit Connect vehicles with 2.5-liter engine and 6F35 transmission.
In affected vehicles, the bushing that attaches the shifter cable to the transmission may degrade or detach. A damaged or missing bushing could prevent the shifter from moving the transmission to the intended gear position. This could allow the driver to move the gear shift lever to park, turn the vehicle off, and exit the vehicle with no instrument panel warning message or warning chime indicating the vehicle is not secured in park.
This action affects 192,080 vehicles in the U.S. and federal territories and 12,629 in Canada.
Ford is not aware of any reports of accidents or injuries related to this condition.
Dealers will replace the under-hood shifter bushing and add a protective cap over the shifter cable bushing. Customer notifications will begin the week of June 28. The Ford reference number for this recall is 21S24.
SEOCONTENT-START
December, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2014 Transit Connect has not had necessary safety recall repairs made. We urge
you to have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21S24 – SHIFTER CABLE BUSHING
What is the
issue?
On your vehicle, the bushing in the transmission shifter cable may degrade over time. This
may prevent the transmission shifter from moving the transmission to the intended gear
position.
If the driver attempts to shift to park in this condition, the transmission may not be in the park
position even though the shifter position indicates the vehicle is in park. The driver can turn
the vehicle off and exit the vehicle with no instrument panel warning or warning chime
indicating the vehicle is not secured in park. This could result in unintended vehicle
movement, increasing the risk of injury or crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Deciembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2014 Transit Connect las reparaciones necesarias correspondientes a la
campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21S24 – BUJE DEL CABLE DE LA PALANCA DE CAMBIOS
¿Cuál es el
problema?
Es posible que el buje en el cable de la palanca de cambios de la transmisión de su vehículo
se degrade con el paso del tiempo. Esto podría impedir que la palanca de cambios de la
transmisión se mueva a la posición del engrane deseada.
Si el conductor intenta cambiar a estacionamiento en esta condición, la transmisión podría
no estar en la posición de estacionamiento incluso si la posición de la palanca de cambios
indica que el vehículo sí está en estacionamiento. El conductor puede apagar el vehículo y
salir de este sin una advertencia en el panel de instrumentos ni una campanilla de
advertencia que indique que el vehículo no está fijo en estacionamiento. Esto podría generar
un movimiento no intencionado del vehículo, lo cual aumenta el riesgo de sufrir un accidente
o lesionarse.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
REMOVE THESE SIDE EDGES FIRST
THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION
P.O. BOX 1904
DEARBORN, MI 48121-1904
*******************************************************************************************************
June 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 21S24 / NHTSA Recall 21V376
2016 Transit Connect
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the bushing in the transmission shifter cable may degrade
over time. This may prevent the transmission shifter from moving the
transmission to the intended gear position.
What is the risk? If the driver attempts to shift to park in this condition, the transmission may
not be in the park position even though the shifter position indicates the
vehicle is in park. The driver can turn the vehicle off and exit the vehicle
with no instrument panel warning or warning chime indicating the vehicle is
not secured in park. This could result in unintended vehicle movement,
increasing the risk of injury or crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the transmission
shifter cable bushing and install a protective service cap free of charge
(parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21S24. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle if you apply the parking brake before removing the ignition key
and exit the vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to replacing shifter cable or shifter cable
bushing. To verify eligibility and expedite reimbursement, give your paid
original receipt to your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford’s reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current
owner, please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 21V376.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 21S24 / Campaña 21V376 de la NHTSA
2016 Transit Connect
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el buje en el cable de la palanca de cambios de la transmisión
de su vehículo se degrade con el paso del tiempo. Esto podría impedir que la
palanca de cambios de la transmisión se mueva a la posición del engrane
deseada.
¿Qué riesgo existe? Si el conductor intenta cambiar a estacionamiento en esta condición, la
transmisión podría no estar en la posición de estacionamiento incluso si la
posición de la palanca de cambios indica que el vehículo sí está en
estacionamiento. El conductor puede apagar el vehículo y salir de este sin
una advertencia en el panel de instrumentos ni una campanilla de advertencia
que indique que el vehículo no está fijo en estacionamiento. Esto podría
generar un movimiento no intencionado del vehículo, lo cual aumenta el
riesgo de sufrir un accidente o lesionarse.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar el buje del
cable de la palanca de cambios de la transmisión e instalar un tapón de
servicio protector sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 21S24. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo de forma segura, si aplica el freno de
estacionamiento antes de quitar la llave del encendido y salir del vehículo.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Junio de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Ha pagado
anteriormente por
esta reparación?
Si usted ha pagado previamente por una reparación que aborda el problema
descrito en esta carta, igualmente deberá realizar esta campaña de seguridad
a fin de asegurarse de que se hayan utilizado las piezas correctas.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios
relacionados con el reemplazo del cable de la palanca de cambios o el buje del
cable de la palanca de cambios. Para comprobar si cumple con los requisitos y
agilizar el reembolso, proporcione el recibo de pago original a su distribuidor.
También puede enviar las solicitudes de reembolso directamente a
Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud
con toda la documentación requerida, incluido el recibo original de la
reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251,
Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de
reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo
original le será regresado.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con el programa de reembolso de
Ford y los requisitos de documentación.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V376 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*******************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
June 21, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT:
REF:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S24 – Supplement #1
Certain 2013 through 2022 Model Year Transit Connect Vehicles Equipped with a
2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 21S24
Dated May 25, 2021
New! REASON FOR THIS SUPPLEMENT
Parts: All parts are now on open order.
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Transit
Connect 2013-2022 Valencia April 22, 2013 through April 30, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the shifter cable bushing in the transmission end may be damaged
or missing. A damaged or missing bushing could prevent the shifter from moving the transmission to
the intended gear position. The transmission may not be in the park position, even though the shifter
position indicates that the vehicle was shifted to park.
This condition could allow a customer to turn the vehicle off and exit the vehicle with no instrument
panel warning message or warning chime indicating the vehicle is not secured in park. This could
result in unintended vehicle movement, increasing the risk of injury or crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the bushing and install the protective service cap over the selector at the transmission end of
the shifter cable. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
NOTE: If vehicle already had the shifter cable bushing or shifter cable replaced, this program will still
need to be completed with new bushing and installation of a protective cap.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 28, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
Copyright 2021 Ford Motor Company
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
OASIS ACTIVATION
OASIS was activated on May 25, 2021
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on May 25,
2021. Owner names and addresses will be available by week of July 12, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles while
using parking brake.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous repair.
Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed prior to the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-
6251.
Refunds will only be provided for the cost associated with shifter cable or shifter cable bushing
replacement.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
21S24 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Refunds: Submit refunds on a separate repair line.
– Program Code: 21S24 – Misc. Expense: ADMIN
– Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace Shifter Cable Bushing, Install Protective Cap and
Adjust Shifter 21S24B 0.5 Hours
New! PARTS REQUIREMENTS / ORDERING INFORMATION
All parts are now on open order.
NOTE: If vehicle has had the shifter cable bushing or shifter cable replaced previously this program
will still need to be completed with new bushing and installation of a protective cap.
Part Number Description Order
Quantity
Claim
Quantity
DG9Z-7K340-A Shifter Cable Bushing 1 1
DG9Z-7S004-A Protective Cap 1 1
Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.
ADDITIONAL PARTS ORDERING INFORMATION
NOTE: Although Shifter Cable Hold Down Bracket damage is not likely, we are making dealers aware
of part availability in lieu of replacing the entire shifter cable. Less than 5% of the affected vehicle
population is expected to require the Shifter Cable Hold Down Bracket.
Part Number Description Order
Quantity
Claim
Quantity
DG9Z-7H181-A Shifter Cable Hold Down Bracket
(Only replace if damaged when removing shifter cable.) 1 1
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S24 – Supplement #1
Certain 2013 through 2021 Model Year Transit Connect with a 2.5L Engine and 6F35 Transmission
Shifter Cable Bushing Replacement and Protective Cap
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of
March 1st 2021 or later must be inspected and signed off on the repair order by a member of your
dealers fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
Inspect the replaced parts to verify the FSA repair was completed.
If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts
were inspected and validated to have been replaced.
After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement,
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA
parts inspection process (electronic or handwritten) is independent from other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require
approval on a single Repair Order, each applicable occurrence will require individual post repair
approval by the designated employee.
ATTACHMENT III
PAGE 1 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
CERTAIN 2013-2021 MODEL YEAR TRANSIT CONNECT EQUIPPED WITH A
2.5L ENGINE AND A 6F35 TRANSMISSION — SHIFTER CABLE BUSHING
REPLACEMENT AND PROTECTIVE CAP
SERVICE PROCEDURE
All Vehicles
1. Apply the parking brake, chock wheels to make sure vehicle does not roll.
2. Position the gear shift lever in Drive (D).
3. Remove the air cleaner assembly. Please follow the Workshop Manual (WSM) procedures in
Section 303-12.
4. Remove the air cleaner outlet pipe. Please follow the Workshop Manual (WSM) procedures in
Section 303-12.
5. Disconnect the selector lever cable from the transmission manual lever and the bracket. See Figure 1.
1. Remove the selector lever cable bracket bolt.
2. Disengage the selector lever cable holding clip.
• Use caution when removing hold down bracket to avoid damage. Hold down bracket is
available separate of shift cable.
3. Disconnect the selector lever cable.
• Torque to 62 lb.in (7 Nm).
STUD FOR
20054A
E161719
1
2
3
FIGURE 1
ATTACHMENT III
PAGE 2 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054B
BUSHING REMOVED
AND INSTALLED
THROUGH THE
BOTTOM END
OF SHIFT CABLE
TOP END OF
SHIFT CABLE
BOTTOM END
OF SHIFT CABLE
FIGURE 2
NOTE: Selector Lever Cable Bushing Replacement/Orientation. See Figure 2.
2013 Model Year Vehicles Only
6. Using a pair of Straight Jaw Adjustable pliers and a 15mm shallow socket push the bushing partially
out of the selector lever cable end. See Figure 3.
• Use caution not to damage the shifter cable during this procedure.
• Inspect for damage before installing the new shifter cable bushing.
NOTE: For all 2013 Transit Connect vehicles equipped with original shift cable, the bushing maybe taller
than the replacement bushing.
NOTE: The 15mm socket will rest against the hard plastic bottom end of shift cable, and will be large
enough to allow bushing to be pressed partially out.
20054C
TOP END OF
BUSHING
FIGURE 3
ATTACHMENT III
PAGE 3 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
7. Turn the selector lever cable end over and using a punch push the bushing the rest of the way out of
the selector lever cable end. See Figure 4. Proceed to Step 9.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054D
TOP END OF
BUSHING
FIGURE 4
20054E
5mm SHALLOW
SOCKET 15mm SHALLOW
SOCKET
TOP END OF
BUSHING
FIGURE 5
2014-2021 Model Year Vehicles Only
8. Press out the shifter cable bushing using one of the two methods below.
– Using a 5mm and a 15mm socket with Straight Jaw Adjustable pliers the bushing can be
pressed out of the shifter cable end. The 5mm socket will fit into the small part of the bushing
on top, the 15mm will go against the bottom of the shifter cable end, make sure to have socket
centered with the bushing to allow clearance of the bushing shoulder as it is being pressed out.
See Figures 5 and 6.
– Using a tool such as a Lisle 38350 – Exhaust Hanger Removal plier to press bushing out. By
viewing Figure 7 the shoulder of bushing is positioned upward, small end of plier is pressing
bushing out. Proceed to Step 9.
• Use caution not to damage the shifter cable during this procedure.
• Inspect for damage before installing the new shifter cable bushing.
ATTACHMENT III
PAGE 4 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054G
SHIFTER CABLE
BUSHING SHOULDER
FIGURE 7
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054F
TOP END OF
BUSHING
FIGURE 6
ATTACHMENT III
PAGE 5 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
All Vehicles
9. Using your hands only, install the new selector lever cable bushing. Do not use any grease to install,
the bushing and cable end should be dry. See Figure 8.
• Visually check shifter cable end for any signs of damage. If damage to the shifter cable end is
found, please call the Special Service Support Center (SSSC).
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054H
SHIFTER CABLE
BUSHING SHOULDER
FIGURE 8
10. The vehicle’s transmission gear selector lever should be in Drive position from Step 2, if not, position
the selector lever to Drive (D). See Figure 9.
20054I E156600
S
D
N
R
P
FIGURE 9
ATTACHMENT III
PAGE 6 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
11. Rotate the manual control lever clockwise until it stops. See Figure 10.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054J
E164813 FIGURE 10
12. Rotate the manual control lever counterclockwise 1 detent into Drive (D). See Figure 11.
20054K
E164879 FIGURE 11
ATTACHMENT III
PAGE 7 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
13. Release the selector lever cable adjuster lock. See Figure 12.
1. Carefully pry the adjuster lock tabs outward.
2. While holding the adjuster lock tabs outward, slide the lock out to unlock the selector lever
cable.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054L
E164715
1
2
FIGURE 12
14. Connect the selector lever cable to the manual control lever. See Figure 13.
20054M
E164814 FIGURE 13
ATTACHMENT III
PAGE 8 OF 8
SAFETY RECALL 21S24-S1
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2021
18. Reassemble the vehicle by reversing the removal procedure.
19. Verify that the engine starts in Park (P) and Neutral (N) only and that the reverse lamps illuminate in
Reverse (R).
15. Slide the adjuster tab in place to lock the selector lever cable. See Figure 14.
NOTE: Visually inspect cable end and give a slight pull up to verify the bushing is fully seated.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
20054N
E164815 FIGURE 14
16. Install the new cap onto the selector lever cable adjuster. Clip one side into the adjuster body and
then slide the other onto the housing until it snaps into place. The protective cap should cover
the bushing and the terminal end of the adjuster. See Figure 15.
17. Verify installation by checking the cap is retained by the adjuster body.
NOTE: Selector lever cable removed for clarity.
20054O
INSTALL PROTECTIVE
SERVICE CAP
OVER THE BUSHING
PROTECTIVE SERVICE
CAP INSTALLED
FULLY ONTO ADJUSTER
FIGURE 15
Version 04-23-19
Ford Motor Company
Recall Reimbursement Plan for 21S24
Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement
requests. However, federal legislation requires all motor vehicle manufacturers to establish
processes through which customers may seek recall reimbursement directly from the manufacturer
or from the dealers.
Regarding the specific reimbursement plan for Recall # 21S24, owners who have paid for service to
remedy the defect or noncompliance must have had that service performed prior to July 12, 2021
After this date, if repairs related to this recall are performed by a non-Ford repair facility in an
emergency situation, customers must submit any refund requests through their dealership. As
required by this federal regulation, Ford Motor Company submitted the details of its latest General
Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration
(NHTSA) in February 2019. The following is the text of that letter and the Plan:
General Recall Reimbursement Plan
(As submitted to the NHTSA)
Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal
Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general
reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a
related safety recall.
Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for
remedies in advance of notification of potential safely-related defects or noncompliances pursuant to
Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission.
Reimbursement Notification
Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is
offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a
specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a
minimum of ten calendar days after the date on which Ford mailed the last of its Part 577
notifications to owners, and will be indicated in the specific reimbursement plan available to owners
for an individual recall. This notice will direct owners to seek eligible reimbursement through
authorized dealers or, at their option, directly through Ford at the following address:
Ford Motor Company
P.O. Box 6251
Dearborn, MI 48121-6251
Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.
Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified
beginning date would not be eligible for reimbursement. Ford generally has not established such a
beginning date for reimbursement eligibility and does not presently anticipate changing this general
policy. However, in any case where Ford determines a beginning date is appropriate, Ford will
indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a
reimbursement notification when all vehicles are well within the warranty period, subject to approval
by the agency.
Version 04-23-19
Costs to be Reimbursed
For vehicles, reimbursement will not be less than the lesser of:
• The amount paid by the owner for the remedy that specifically addressed and was reasonably
necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for
authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as
disposal of waste) and taxes.
For replacement equipment, reimbursement will be the amount paid by the owner for the
replacement item (limited by the amount of the retail list price of the defective or noncompliant item
that was replaced, plus taxes, where the brand or model purchased by the owner was different than
the brand or model that was the subject of the recall). If the item of motor vehicle equipment was
repaired, the reimbursement provisions identified above for vehicles will apply.
Ford notes that costs incurred by the owner within the period during which Ford’s original or
extended warranty would have provided for a free repair of the problem will not be eligible for
reimbursement, as provided by Part 573.13 (d)(1).
Entities Authorized to Provide Reimbursement
Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement
plans for a particular recall, and will encourage owners to pursue requests for reimbursement
directly through dealers to expedite reimbursement. Ford will also provide a mailing address to
which customers can, at their option, send requests for reimbursement directly to Ford, as previously
noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process.
Whether the owner chooses to pursue reimbursement requests through a dealer or directly through
Ford, the owner will be directed to submit the required documentation, upon which reimbursement
eligibility will be determined.
Required Documentation
The reimbursement determination will depend upon the information provided by the customer.
Consistent with Part 573.13 (d)(4) the following information must be submitted:
• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such
equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy
was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for
parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt
covers work other than to address the recall or noncompliance, Ford may require the claimant
to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the
warranty was not honored or the warranty repair did not correct the problem related to the
recall.
Failure to submit all of the above information may result in denial of the reimbursement request.
Version 04-23-19
Additional Information
The Part 577 required owner notice will provide a toll-free telephone number through which specific
information about the reimbursement plan can be requested from Ford. This general reimbursement
plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific
to an individual recall also may be incorporated into the Part 573.6 notification.
SEOCONTENT-END
9 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FORD | TRANSIT CONNECT | 2013-2021 |
11 Associated Documents
Miscellaneous Document – Media Release re Ford Motor Company is issuing a safety recall for select 2013-21Ford Transit Connect vehicles with 2.5-liter engine and 6F35 transmission
RMISC-21V376-7993.pdf 74.924KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S24 Supplement #1 Certain 2013 through 2022 Model Year Transit Connect Vehicles Equipped with a 2.5L Engine and 6F35 Transmission Shifter Cable Bushing Replacement and Protective Cap
RCMN-21V376-3501.pdf 4080.107KB
Defect Notice 573 Report
RCLRPT-21V376-6396.PDF 215.394KB
Recall Quarterly Report #1, 2021-2
RCLQRT-21V376-8756.PDF 211.15KB
Recall 573 Report
RCLRPT-21V376-9292.PDF 215.404KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V376-2335.pdf 53.355KB
Recall Acknowledgement
RCAK-21V376-9663.pdf 696.215KB
Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Safety Recall 21S24 Certain 2013 through 2021 Model Year Transit Connect Vehicles Equipped with a 2.5L Engine and 6F35 Transmission Shifter Cable Bushing Replacement and Protective Cap
RCMN-21V376-9338.pdf 7889.799KB
ISSUED Renotification Notice
RCRN-21V376-9508.pdf 509.195KB
Recall Quarterly Report #2, 2021-3
RCLQRT-21V376-4606.PDF 211.251KB
Recall Quarterly Report #3, 2021-4
RCLQRT-21V376-6319.PDF 211.351KB
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- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 【Reset ABS/SRS/Transmission/Engine Lights】 More than an check engine code reader, OBDMATE OM901 obd2 scanner performs comprehensive diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission). It quickly clears fault codes, turns off warning lights, read data stream and auto VIN.
- 【3.5" Handheld Scanner with 4 System Diagnose】 3.5" Super large TFT screen equipped displays an intuitive menu and clear readings of various sensors from ABS, SRS, ECM and TCM systems. It arrived with a silicone protective case and hard-shell carrying case, ensuring long-lived durability and drop resistance. The car diagnostic tool is plug-to-play designed, plug it and get diagnosis started without any batteries or updates required.
- 【One-Click I/M Readines&Full OBD2 Functions】 Press F1 to get an intuitive corloured form about whether various emissions-related systems on the vehicle are operating properly. Help you get smog-check ready quickly. OM901 car scanner supports all essential OBD2 functions you need: read & clear codes, view freeze frame, read I/M readiness, retrieve VIN, live data stream (with graphing display), O2 sensor test, onboard monitoring mode, and EVAP leak test.
- 【Battery Voltage Check&DLC Pin Test】 It allows you to monitor battery health by monitoring current battery voltage. Plus, this obd2 diagnostic tool features DLC 16-PIN test to check current voltage of every pin.
- 【Automotive Scanner Diagnostic Kit】 The package comes with 1 car scanner, 1 USB-type c cable, 1 hard storage bag and 1 user manual(en). Free to update without any hidden fees. 5 languanges available in setting including English, French, Italian, German and Espanish. Valuable and Portable, making it a great tool kit for car owners, DIY enthusiasts, and professional mechanics.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
- [All System Diagnostics, Professional-Level Scanner] - BLCKTEC 460T is the ultimate OBD2 diagnostic tool for home mechanics and professionals. It supports all 10 OBD2 modes, reads and clears Engine/Transmission/ABS/SRS codes, performs All-System Diagnostics, offers workshop reset tools, and provides real-time live data. It helps you pinpoint issues, assess your car's condition, and prepare for SMOG checks with ease. NOTE: Function availability depends on your vehicle. Before you buy, be sure to use the Compatibility Checker on BLCKTEC website or contact our customer support to verify that the features you need are supported for your vehicle’s specific year, make, and model.
- [12+ Most Popular Reset Functions] - BLCKTEC 460T OBD2 scanner offers 12+ dealer-level service functions, including Oil Maintenance Reset, ABS Bleeding, EPB Reset, SAS(Steering Angle Sensor) Recalibration, DPF(Diesel Particulate Filter) Reset, Throttle Body Relearn, Battery Reset/Initialization, TPMS Relearn, Transmission Reset, Fluid Change Reset, Maintenance Reset and more, enabling you to perform workshop services like a pro. NOTE: Function availability depends on your vehicle. Be sure to use the Compatibility Checker on BLCKTEC website to verify that the features you need are supported for your vehicle.
- [Real-Time OBD2 and OEM Live Data, Freeze Frame Data] - BLCKTEC 460T helps diagnose vehicle issues when warning lights like Check Engine Light or ABS/SRS Light appear. It offers detailed DTC info, ECU Freeze Frame Data, and real-time OBD2 and advanced OEM live data, including Engine, Transmission, ABS, SRS, and more, making it easy to diagnose and resolve vehicle problems. You can view, graph, record, replay, and overlay up to four live data streams in a single graph for better analysis.
- [AutoVIN, AutoReLink, AutoScan, 3X Faster] - Equipped with AutoVIN technology, 460T automatically retrieves the VIN to save you time. Its AutoScan and AutoReLink features scan all of the vehicle's ECUs and detect any fault codes immediately after you plug the scanner into the vehicle's OBD2 port - no button presses required. Additionally, it regathers DTC and I/M readiness information every 30 seconds, simplifying monitor tests. 460T's advanced technology makes it 3X faster than other products.
- [Get RepairSolutions2, the #1 Auto Repair App for Free] - When paired with RepairSolutions2(RS2) App, 460T becomes even more powerful. RS2's Verified Fix Database built by master technicians, provides the parts needed for the repair. Additionally, RS2 gives you access to OEM warranty info, maintenance schedules, TSB, and dealership recall info, making car care easier than ever. RS2 is free with no subscription fees and it stores your car scan reports in the cloud, allowing you to access, share, or print them anytime and anywhere.
- 【PAID FOR ITSELF ON FIRST USE - STOP OVERPAYING FOR DIAGNOSTICS】 Why pay 💰100–200 just for a shop to "take a look"? The FOXWELL NT614 Elite OBD2 scanner lets you diagnose problems at home in minutes. It reads and clears codes from Engine, ABS, SRS Airbag, and Transmission systems - helping you quickly identify the real cause of warning lights like check engine, ABS, or airbag alerts. A powerful car diagnostic scanner and obd2 code reader for cars and trucks designed to save time, money, and unnecessary repair visits
- 【WHY 5 RESETS? - BUILT FOR DIY MECHANICS】 The NT614 Elite scan tool is upgraded from NT604, adding 5 core service resets DIY car owners actually need: ABS Bleeding, EPB Reset, Oil Reset, SAS Calibration, and Throttle Relearn. Reset warning lights, maintain brake performance, and complete everyday maintenance at home. A practical ABS reset tool and EPB reset scanner designed for real-world car repair
- 【BEYOND BASIC CODE READERS - 4 SYSTEMS DIAGNOSTIC】 Cheap one-way readers only scan engine codes. The NT614 Elite car diagnostic scanner tells you exactly which system is failing and why. Read and clear codes across four critical systems: Engine, ABS (Anti-lock Brakes), SRS (Airbag), and Transmission. View real-time live data including coolant temperature, wheel speed, transmission fluid temperature, throttle position, etc. Whether your check engine light is on or your ABS/airbag warning appears, pinpoint problems quickly and accurately – no more guesswork.
- 【ABS BLEEDING FUNCTION - RESTORE SAFE BRAKING PERFORMANCE】 Spongy brake pedal after brake service? That's trapped air in your ABS system. The NT614 Elite ABS scanner performs professional ABS bleeding to restore firm braking response in minutes. No dealership needed. This helps improve braking response and driving safety without expensive workshop visits - ideal for post-repair brake maintenance
- 【LIVE DATA GRAPHING - SPOT PROBLEMS BEFORE BREAKDOWN】 This live data OBD2 scanner shows real-time engine and vehicle performance including fuel trims, oxygen sensors, engine load, RPM, battery voltage, and transmission data. View graphs to detect hidden or intermittent faults faster than basic code readers. Built-in DTC definitions turn this engine code reader with reset into a smart diagnostic tool for beginners and advanced users
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