Safety Recall 21S21 – Rear Axle Shaft Replacement – 2019 Ford Transit

SEOCONTENT-START         December, 2021 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2019 Transit has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21S21 – REAR AXLE SHAFT REPLACEMENT What is the issue? On your vehicle, the rear wheel attaching studs may lose clamp load during vehicle usage due to manufacturing variation on the rear axle attaching surface for the wheel. This can result in fracture of one or more rear wheel attaching studs. Fracture of all five attaching studs while driving would result in tire and wheel detachment from the vehicle, increasing the risk of crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: owner.ford.com. Thank you for your attention to this very important matter. Deciembre de, 2021 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2019 Transit las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21S21 – REEMPLAZO DE LA SEMIFLECHA TRASERA ¿Cuál es el problema? En su vehículo, los birlos que fijan la rueda trasera podrían perder la carga de la abrazadera cuando el vehículo está en uso, esto se debe a un cambio en la fabricación de la superficie de fijación del eje trasero en la rueda. Esto puede ocasionar una fractura de uno o más de los birlos de fijación de la rueda trasera. Si los cinco birlos de fijación se fracturan al manejar se podría producir un desprendimiento de la llanta y la rueda del vehículo, lo cual aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Gracias por su atenciic en este asunto sumamente importante. SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 ***************************************************************************************************************** June 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S21 / NHTSA Recall 21V324 2019 Transit Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? On your vehicle, the rear wheel attaching studs may lose clamp load during vehicle usage due to manufacturing variation on the rear axle attaching surface for the wheel. What is the risk? This can result in fracture of one or more rear wheel attaching studs. Fracture of all five attaching studs while driving would result in tire and wheel detachment from the vehicle, increasing the risk of crash. What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect and replace affected rear axle shaft assemblies, attaching studs and lug nuts free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will/may require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S21. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this Safety recall. NOTE: If you hear noise from the rear wheels, experience vibration while driving, observe loose or missing rear wheel lug nuts or fractured rear wheel studs, contact your dealer. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 What should you do? (continued) NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to rear axle shaft replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V324. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S21 / Campaña 21V324 de la NHTSA 2019 Transit Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? En su vehículo, los birlos que fijan la rueda trasera podrían perder la carga de la abrazadera cuando el vehículo está en uso, esto se debe a un cambio en la fabricación de la superficie de fijación del eje trasero en la rueda. ¿Qué riesgo existe? Esto puede ocasionar una fractura de uno o más de los birlos de fijación de la rueda trasera. Si los cinco birlos de fijación se fracturan al manejar se podría producir un desprendimiento de la llanta y la rueda del vehículo, lo cual aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company ha autorizado a su distribuidor a inspeccionar y reemplazar los ensambles de la flecha del eje trasero afectados, los birlos de fijación y las tuercas de seguridad, sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para reparar será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, es posible que se realice una inspección del vehículo para determinar si se deben solicitar piezas. ¿Qué debe hacer? Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 21S21. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de dejar de manejar el vehículo. NOTA: Póngase en contacto con su distribuidor si percibe un ruido en las ruedas traseras, experimenta vibración al manejar, observa tuercas de seguridad flojas u omitidas o birlos fracturados en las ruedas traseras. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. Junio de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ¿Qué debe hacer? (continuación) NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si anteriormente ha pagado por la reparación que aborda el problema descrito en esta carta, igualmente deberá realizar esta campaña de seguridad a fin de asegurarse de que se hayan utilizado las piezas correctas. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con el reemplazo de la flecha del eje trasero. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V324 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente *****************************************************************************************************************  Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 12, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2019 Kansas City April 1, 2019 Through June 28, 2019 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the rear axle shaft(s) flange may not meet the wheel mounting surface parallelism specification leading to possible loss of clamp load on the rear wheel studs. Loss of clamp load can result in fracture of one or more rear wheel studs. If all attaching wheel studs fracture while driving, the tire and wheel assembly could detach from the vehicle. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers in late 2nd Quarter of 2021, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening a RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson *****************************************************************************************************************  Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division June 24, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Transit 2019 Kansas City April 1, 2019 through June 28, 2019 Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL In some of the affected vehicles, the rear axle shaft(s) may not meet the flange flatness parallelism specification leading to possible loss of clamp load on the rear wheel studs. Loss of clamp load can result in fracture of one or more rear wheel studs. If all attaching wheel studs fracture while driving, the tire and wheel assembly could detach from the vehicle. SERVICE ACTION Dealers are to clean all rust and corrosion on the front face of both rear axle shaft flanges and inspect the rear wheels axle flange to wheel assembly mating surfaces for excessive variation. If inspection passes, recall is complete; if inspection fails, affected rear axle shaft assemblies, axle shaft mounting bolts and wheel lug nuts will be replaced. This service must be performed on all affected vehicles at no charge to the vehicle owner. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of June 28, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan  Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement OASIS ACTIVATION OASIS will be activated on June 24, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 24, 2021. Owner names and addresses will be available by July 16, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with rear axle shaft replacement, if criteria from inspection procedure is met. RENTAL VEHICLES Rental vehicles are not approved for this program. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 21S21 is the sub code.  For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Refunds: Submit refunds on a separate repair line. – Program Code: 21S21 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement LABOR ALLOWANCES Description Labor Operation Labor Time Inspect Both Rear Axle Shafts Flange Faces – Pass 21S21A 0.5 Replace (includes inspect) One Rear Axle Shaft Assembly Replace (includes inspect) Both Rear Axle Shaft Assemblies 21S21B 21S21C 0.8 1.0 Replace All 4 Wheel Lock Nuts & Old Lock Key (If Equipped) 21S21D 0.1 PARTS REQUIREMENTS / ORDERING INFORMATION Part Number Description Order Quantity Claim Quantity KK4Z-4234-B Rear Axle Shaft Assembly (as required per inspection) As Required W716084-S439 Axle Shaft Bolts (5 required per axle, 4 in pkg) 2 Pkgs Per Axle 5 Bolts Per Axle BK3Z-4A332-C O-ring Seal (1 per axle shaft, 1 in pkg) As Required (up to a quantity of 2) ACPZ-1012-B Wheel Nut (as required, up to 4 required per rear axle, 1 in pkg) As Required (up to a quantity of 4 per rear axle) HK2Z-1A043-A Wheel Lock Nut Kit (1 kit required per repair; kit contains 4 in pkg with key. If required, all 4 wheel lock nuts and key will be replaced to keep locking key consistent for all wheels.) As Required (up to a quantity of 1 kit per vehicle) XY-75W84-QL Motorcraft® SAE 75W-85 Premium Synthetic Hypoid Gear Lubricant (as required) As Required (up to a quantity of 1) XL-2 Motorcraft® High Temperature Nickel Anti-Seize Lubricant (as required) As Required (up to a quantity of 1) Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 2 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S21 Certain 2019 Model Year Transit Vehicles Equipped with Rear Wheel Drive, Single Rear Wheel, 410L Rear Axle, and Aluminum Alloy Wheels Rear Axle Shaft Replacement PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 4 SAFETY RECALL 21S21 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 CERTAIN 2019 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITH REAR WHEEL DRIVE, SINGLE REAR WHEEL, 410L REAR AXLE, AND ALUMINUM ALLOY WHEELS — AXLE FLANGE FLATNESS INSPECTION SERVICE PROCEDURE 1. Remove the rear wheel and tire assemblies. Please follow the Workshop Manual (WSM) procedures in Section 204-04A. 2. Clean the rust or corrosion from the front face of both the right rear and left rear axle shaft flanges using a Scotch-Brite™ pad or wire wheel. See Figure 1. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1978B FIGURE 1 1978C WASHER AXLE SHAFT FLANGE FIGURE 2 3. Place a standard 2 to 3mm (0.0787 to 0.1181 in) thick washer on the center of the axle flange to prevent a false positive reading. See Figure 2. ATTACHMENT III PAGE 2 OF 4 SAFETY RECALL 21S21 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 4. Acquire a precision straight edge gauge bar, Rotunda Part Number (307-300) and a 0.010 in (0.254 mm) feeler gauge. See Figure 3. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1978E FIGURE 3 STUD FOR 1978G HOLD STRAIGHT EDGE GAUGE BAR HERE ATTEMPT TO INSERT THE 0.010 IN (0.254 MM) FEELER GAUGE HERE FIGURE 4 5. Push the straight edge tool against axle shaft flange on one side and attempt to insert the 0.010 in (0.254 mm) feeler gauge on the opposite side to measure for flatness, then rotate 180 degrees and measure again. See Figure 4 ATTACHMENT III PAGE 3 OF 4 SAFETY RECALL 21S21 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1978F FAIL PASS FIGURE 5 6. Is the axle flange convex or does the straight edge allow a minimum of 0.010 in (0.254 mm) feeler gauge between the precision straight edge gauge bar (307-300) and the axle shaft face with little to no resistance? See Figures 5, 6 and 7. Yes – Replace the affected axle shaft. Please follow the WSM procedures in Section 205-02B. NOTE: If any wheel studs are missing/fractured replace any missing rear wheel lug nuts and wheel locking nuts. Reuse wheel lug nuts and wheel locking nuts that are in good condition. If any wheel locking nuts are replaced, all four wheel locking nuts and wheel locking key will be replaced. No – Install the wheel and tire assemblies. Please follow the WSM procedures in Section 204-04A. • Alloy wheels torque to – 220Nm (162 lb-ft) ATTACHMENT III PAGE 4 OF 4 SAFETY RECALL 21S21 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 06/2021 STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1978I PASS 0.010 IN (0.254 MM) FEELER GAUGE STRAIGHT EDGE GAUGE BAR NO GAP STRAIGHT EDGE GAUGE BAR FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1978H FAIL 0.010 IN (0.254 MM) STRAIGHT FEELER GAUGE EDGE GAUGE BAR 0.010 IN (0.254 MM) GAP STRAIGHT EDGE GAUGE BAR FIGURE 6 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 21S21 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 21S21, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to July 16, 2021. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification. *****************************************************************************************************************