Compliance Recall 21C13 – Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement – 2021 Ford Edge

SEOCONTENT-START

December, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2021 Edge has not had necessary safety recall repairs made. We urge you to have
the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
21C13 – SEATBELT RETRACTOR
What is the
issue?
On your vehicle, it is possible that the front driver seat belt retractor pretensioner may not
function as intended in a crash event where the front seat belt pretensioners are activated.
A malfunctioning front seatbelt retractor pretensioner may increase the risk of injury to the
front occupant in a crash.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Deciembre de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2021 Edge las reparaciones necesarias correspondientes a la campaña de
seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
21C13 – RETRACTOR DEL CINTURÓN DE SEGURIDAD
¿Cuál es el
problema?
Es posible que el pretensor del retractor del cinturón de seguridad del asiento delantero del
conductor de su vehículo no funcione según lo diseñado en caso de choque cuando se
activan los pretensores del cinturón de seguridad delantero.
Cuando un pretensor del retractor del cinturón de seguridad delantero presenta un mal
funcionamiento aumenta el riesgo de que el ocupante delantero sufra lesiones en un
choque.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904

***********************************************************************************************************

June 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT COMPLIANCE RECALL * * *
Compliance Recall Notice 21C13 / NHTSA Recall 21V377
2021 Edge
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Compliance Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it is possible that the front driver seat belt retractor
pretensioner may not function as intended in a crash event where the front
seat belt pretensioners are activated.
What is the risk? A malfunctioning front seatbelt retractor pretensioner may increase the risk
of injury to the front occupant in a crash.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the driver side
front seat belt retractor and pretensioner assembly, free of charge (parts and
labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
21C13. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
compliance and the compliance of dealership employees. This includes
specific procedures for cleaning and disinfecting customer vehicles before
and after each vehicle is serviced. In most places, vehicle service has been
deemed a critical service. Please contact your local dealer to confirm current
service hours. For more information on how Ford and your local dealer are
working hard to keep you on the road during these challenging times, please
visit owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Compliance Administration, 1200 New Jersey Ave. S.E., Washington,
D.C. 20590 or call the toll free Vehicle Compliance Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference
NHTSA Compliance Recall 21V377.
Thank you for your attention to this important matter.
Ford Customer Service Division
* * * CAMPAÑA DE CUMPLIMIENTO IMPORTANTE * * *
Aviso de campaña de cumplimiento 21C13 / Campaña 21V377 de la NHTSA
2021 Edge
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Cumplimiento y de Tránsito de Vehículos de
los EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) 208 Protección del ocupante en
caso de impacto.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que el pretensor del retractor del cinturón de seguridad del asiento
delantero del conductor de su vehículo no funcione según lo diseñado en caso
de choque cuando se activan los pretensores del cinturón de seguridad
delantero.
¿Qué riesgo existe? Cuando un pretensor del retractor del cinturón de seguridad delantero
presenta un mal funcionamiento aumenta el riesgo de que el ocupante
delantero sufra lesiones en un choque.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar el
ensamble del retractor y el pretensor del cinturón de seguridad delantero del
lado del conductor sin costo para usted (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para reparar será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su
distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la
campaña 21C13. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de dejar
de manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin
de programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente, existen
otras funciones como reserva de estacionamientos en determinados lugares,
además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo
de puertas, arranque remoto) si así está equipado para permitir el control.
3 of 4
A/3/000001/1
20686
21C13/DTB121C131
Junio de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar que tanto usted como los empleados de los diferentes distribuidores
los cumplan. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con su
distribuidor local para confirmar las horas de servicio actuales. Para obtener
más información sobre cómo Ford y su distribuidor local están trabajando
arduamente para mantenerlo en las calles durante estos tiempos difíciles,
visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o
sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic
Compliance Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de cumplimiento vehicular
al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 21V377 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente

***********************************************************************************************************

 Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
May 25, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Edge 2021 Oakville February 16, 2021 through February 21, 2021
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
Some of the affected vehicles may not conform to the requirements specified by Federal Motor
Vehicle Safety Standard (FMVSS) 208 Occupant Crash Protection.
The seat belt and pretensioner clutch assembly was not fully completed prior to installation. In
the event of a crash of sufficient severity, the front seatbelt retractor pretensioner may not
function as intended. A malfunctioning front seatbelt retractor pretensioner may increase the risk
of injury to the front occupant in a crash.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are
to replace the driver side front seat belt retractor and pretensioner assembly. This service must
be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 14, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is
delivered to the buyer or lessee. Violation of this requirement by a dealer could result in
a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle
inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
 Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the
Professional Technician System (PTS) website using the SSSC link listed at the bottom of the
OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
OASIS ACTIVATION
OASIS will be activated on May 25, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 25,
2021. Owner names and addresses will be available by July 9, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor
vehicle registration records. The use of such motor vehicle registration data for any purpose
other than in connection with this recall is a violation of law in several states, provinces, and
countries. Accordingly, you must limit the use of this listing to the follow-up necessary to
complete this recall.
SOLD VEHICLES
 Ford has not issued instructions to stop selling/delivering or driving used vehicles under
this compliance recall. Owners should contact their dealer for an appointment to have
their vehicles remedied as soon as practicable. Owners can continue to safely drive their
vehicles.
 Immediately contact any of your affected customers whose vehicles are not on your VIN
list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter
(when available) and schedule a service date.
 Correct other affected vehicles identified in OASIS which are brought to your dealership.
 Dealers are to prioritize repairs of customer vehicles over repairs of new and used
vehicle inventory.
STOCK VEHICLES
 Correct all affected units in your new vehicle inventory before delivery.
 Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a
rental company from selling, renting or leasing vehicles subject to a compliance or compliance
recall. Please consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
 Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rentals are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
 For related damage and access time requirements, refer to the Warranty and Policy
Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSA’s / Related Damage.
 For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
 For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an
Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
 Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA
number 21C13 is the sub code.
o For additional claims preparation and submission information, refer to the Recall
and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
 Related Damage/Additional labor and/or parts: Must be claimed as Related Damage
on a separate repair line from the FSA with same claim type and sub code as described
in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
LABOR ALLOWANCES
Description Labor Operation Labor Time
Replace the driver side front seat belt retractor and
pretensioner assembly 21C13B 0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description Order
Quantity
Claim
Quantity
KT4Z-58611B09-AD Driver Side Front Seat Belt Retractor and
Pretensioner (Marble) – verify color using VIN
1 1
KT4Z-58611B09-AF Driver Side Front Seat Belt Retractor and
Pretensioner (Ebony) – verify color using VIN
Order your parts through normal order processing channels. To guarantee the shortest delivery
time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part
must be scrapped in accordance with all applicable local, state and federal environmental
protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts
or components that are under compliance, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service
Division in accordance with Policy Procedure Bulletin 4000.
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open
date of March 1st 2021 or later must be inspected and signed off on the repair order by a
member of your dealers fixed operations management team or an employee the task has been
delegated to. If the task is to be delegated to a non-management employee, the employee
 Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Compliance Recall 21C13
Certain 2021 Model Year Edge Vehicles
Driver Side Front Seat Belt Retractor and Pretensioner Assembly Replacement
REPLACED FSA PARTS INSPECTION AND SIGN OFF
needs to be someone other than the technician who completed the repair and needs to
understand the importance of completing this task consistently and accurately.
 All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
 Inspect the replaced parts to verify the FSA repair was completed.
 If the FSA repair is found to be complete, the designated employee signs the repair
order line or parts return stamp area (electronic or hand signed) for the FSA repair
indicating the parts were inspected and validated to have been replaced.
 After the parts have been inspected, they should be handled based on the guidance in
the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
 This process is subject to review during warranty audits for FSA repairs with a repair
order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts
replacement, found not to have been inspected and signed off during a warranty audit
will be subject to chargeback and consideration for enrollment into the Dealer
Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair
FSA parts inspection process (electronic or handwritten) is independent from other warranty
approval requirements. The approval by the designated employee implies that the FSA parts
were found to be replaced and must be able to be clearly identified on the Repair Order. If
multiple FSA’s require approval on a single Repair Order, each applicable occurrence will
require individual post repair approval by the designated employee.

SEOCONTENT-END