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May 5, 2021 NHTSA CAMPAIGN NUMBER: 21V316000

Roof Rail Covers May Detach

A detached roof rail cover can create a road hazard, increasing the risk of a crash.

NHTSA Campaign Number: 21V316

Manufacturer Ford Motor Company

Components STRUCTURE

Potential Number of Units Affected 616,967

Summary

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

Remedy

Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. The interim owner notification letter was mailed on June 22, 2021. Owner notification letters (remedy available) were mailed on October 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 21S22.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check if your Vehicle has a Recall

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Explorer	2016-2019	Chicago	September 19, 2014 through March 3, 2019

Certain 2016 – 2019 model year Explorer vehicles equipped with painted roof rail covers were removed from the 20N11 customer satisfaction program when 21S22 was published.

Vehicles equipped with satin or chrome plated roof rail covers will remain in 20N11.
Vehicles previously repaired under 20N11 will not be moved to 21S22.

REASON FOR THIS SAFETY RECALL

On some of the affected vehicles, the roof rail covers may become detached from the vehicle. A detached roof rail cover can create a road hazard for other road users, increasing the risk of crash.

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and secure both sides of the roof rail covers as described in the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Both roof rail covers should be serviced at time of repair.

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of August 30, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

SOLD VEHICLES

Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

OWNER REFUNDS

This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 481216251.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with roof rail cover detachment.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

Part shortages do not qualify for rental vehicles.

PARTS REQUIREMENTS / ORDERING INFORMATION

Video Instruction:

Review the following video clips before ordering parts or attempting to repair a vehicle:

Roof Rack Cover Inspection with 2mm Feeler Gauge

Roof Rack Cover Removal

Roof Rack Cover Inspection – Checking Interior of Cover for Damage

Retaining Clips Inspection

Roof Rack Base Inspection

TSB Previously Performed, Removing Retaining Clips With Epoxy

Incorrect Drilling Method

Correct Procedure to Measure Drill and Install Push Pins

NOTE: Both roof rail covers should be inspected/serviced at time of repair.

Part Number

Description

Order Quantity

-78551A46-

RH Roof Rail Cover

(part number varies by vehicle – use Ford ECat to identify the specific part number by VIN)

As Needed

-78551A47-

LH Roof Rail Cover

(part number varies by vehicle – use Ford ECat to identify the specific part number by VIN)

As Needed

Part Number

Description

Order Quantity

Claim Quantity

FB5Z-7851050-A

Retaining Clips (inserted in Base Rail)

(1 per package, 7 each side, 14 possible)

Note: Replacing all 14 clips is not required unless they are broken and is considered over repairing a vehicle.

As Required

0 to 14

CERTAIN 2016-2019 MODEL YEAR EXPLORER VEHICLES — ROOF RACK REPAIR

Table Of Contents

Inspection	4
Pass / Fail	6
Cleaning	11
Drilling and securing	12
Appendix A – Picture Requirement	17

OVERVIEW

Most customers can be serviced in one dealer visit by completing the following:

Inspection procedure, all parts are reusable.
Clean Off Adhesive from prior repair.
Drilling and Push Pin installation.
No SSSC contact necessary.
No photos required.

Review the videos below before starting this repair procedure:

Inspection with Feeler Gauges

Roof Rack Cover Removal

Roof Rack Cover Inspection

Retaining Clips Inspection

Roof Rack Base Inspection

Removing Retaining Clips with Epoxy

Wrong Drilling Method

Correct Procedure to Measure, Drill and Install Push Pins

Materials List

2mm Feeler Gauge	Sharp 15/64 Drill Bit	Painters Tape
Paint Stick or Marker	Tape Measure	Cardboard

SERVICE PROCEDURE

NOTE: Perform this repair on both sides of the vehicle.

NOTE: Most customers should be serviced in one visit with the push pin retainers and do not require parts or photos.

Identify all the parts that require replacement, and take digital images.

Part orders can be expedited by successfully completing the following:

a. Complete each step of this inspection procedure.

b. Identify and clearly highlight location of damage.

c. Obtain digital images, label RH or LH side.

A loose or lifted roof rail cover in the front or rear does not indicate the need for parts to be replaced, the root cause needs to be identified in the inspection procedure. See Figures 1, 2 and 3.

NOTE: The roof rail base front end caps do not need to be replaced if the roof rail passes inspection. Only replace the roof rail base front end caps if damage has occurred during transfer of parts.

NOTE: The roof rail base rear gutter molding does not need to be replaced if the roof rail passes inspection. Only replace the roof rail base rear gutter molding if damage has occurred during transfer of parts.

Inspection Procedure

NOTE: This inspection is to be performed on both sides.

1. Using a 2 mm feeler gauge, check the spacing on the front and rear of both the RH and LH roof rail covers. See Figure 4. If the feeler gauge fits between the roof rail cover and the roof rail base then it fails inspection. Does the roof rail covers pass or fail?

NOTE: A failing roof rail cover does not require replacement at this time, further investigation is required.

If FAIL – For RH roof rail cover, take a picture of the feeler gauge in position of the failing roof rail cover, then Proceed to Step 2.

– For LH roof rail cover, take a picture of the feeler gauge in position of the failing roof rail cover, Proceed to Step 2.

If PASS – For RH roof rail cover, Proceed to Drilling and Securing procedure on Page 12.

– For LH roof rail cover, Proceed to Drilling and Securing procedure on Page 12.

2. Inspect the affected roof rail cover(s), roof rail base, retaining clips (seven each side), and roof rail retaining towers (seven each side).

a. Remove the affected roof rail cover(s). See Figure 5.

NOTE: Roof rail base removed from vehicle for clarity.

NOTE: A broken roof rail base hook does not need to be replaced.

b. Inspect the affected roof rail base. See Figure 6.

i. If broken, take photos of roof rail base for both the RH and LH.

1. Photos must be clearly labeled RH or LH.

2. Damaged roof rail bases must be clearly identified with a bright highlighter or similar.

c. Inspect the retaining clips (7 per side) on the affected side without removing them from the roof rail base. See Figures 7, 8 and 9.

i. Clips that are reusable:

- - Different colors.
- - Different styles.
- - No major damage identified.

ii. Clips that cannot be reused:

- - Missing.
  - All or partial of the top missing from the clip base.
  - Broken retaining tang.
  - Covered in epoxy from a previous repair.

d. Inspect the retaining towers (7 each side) on the interior or underside of the affected roof rail cover(s). See Figure 9.

i. Broken tangs do not require replacement.

ii. If broken, take photos of retaining towers on the roof rail covers.

1. Photos must be clearly labeled RH or LH.

2. Broken retaining towers must be clearly identified with a bright highlighter or similar.

e. Inspect for any other damage preventing the roof rail cover from being fully seated on the roof rail base.

i. Take photos of any other damage for both the RH and LH.

1. Photos must be clearly labeled RH or LH.

2. Damage must be clearly identified with a bright highlighter or similar.

ii. Take photo showing vehicle mileage. See Figure 10.

3. In steps a through e – if no damage identified then proceed to the cleaning procedure on Page 11.

4. In steps a through e – if damage is identified on the roof rail covers, roof rail base, retaining clips (seven each side), and roof rail retaining towers (7 each side) – then proceed to photo requirements on Page 18.

Cleaning

1. If Technical Service bulletin (TSB) 19-2364 or 20-2154 was performed, evidence of RTV or expoxy will be seen on the roof rack cover and or roof rail contact patch. Inspect the roof rack cover retaining tower and roof rail contact patch for signs of RTV or epoxy adhesive. See Figure 11. Was evidence of RTV or epoxy found?

If YES – Replace all the roof rail clips on the affected side, then proceed to Step 2 on Page 11.

If NO – Proceed to Step 2 on Page 11.

2. Reinstall the roof rail cover by reversing the removal procedure. See Figure 5 on Page 5.

Drilling and Securing

1. At the rear of the vehicle, apply painters tape to the inboard end of the roof rail cover. See Figure 12.

2. From the first screw from the rear, measure 150 mm (6 in) from the screw towards the rear of the vehicle and up 20 mm (.75 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 13.

3. From the first mark, measure 100 mm (4 in) towards the rear of the vehicle and up 18 mm (.70 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 14.

4. Set a depth gauge on the 15/64 drill bit at 25 mm (1 in). Having a second person apply downward pressure, drill out both marks. See Figure 15.

5. Remove the painters tape and install the push pin retainers. See Figure 16.

6. At the front of the vehicle, apply painters tape to the inboard end of the roof rail cover. See Figure 17.

7. From the first screw from the front, measure 348 mm (13.75 in) from the screw towards the front of the vehicle and up 13 mm (.5 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 18.

8. From the first mark, measure 63 mm (2.5 in) towards the front of the vehicle and up 9 mm (.25 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 19.

9. Having a second person apply downward pressure, drill out both marks. See Figure 20.

10. Remove the painters tape and install the push pin retainers. See Figure 21.

Appendix A – Photo requirements

1. Digital images are now required to be attached to each roof rail cover part order. Before submitting VIN-specific part order to SSSC, review new digital image submission requirements on page 2 of Attachment II in the Dealer Bulletin. See Figures 22 through 25 for examples.

21S22 – CERTAIN 2016-19 FORD EXPLORER VEHICLES – ROOF RAIL COVER DETACHMENT

Provide the chronology of events leading up to the defect decision.

April 2020 – NHTSA inquired into 11 VOQs related to roof rail cover detachment while driving. Ford reviewed warranty claims related to the affected component.

May – August 2020 – The issue was brought to Ford’s Critical Concerns Review Group (CCRG) for review on May 12, 2020. The CCRG considered the rates of detachment, severity, and detectability of a loose or rattling cover. The CCRG determined this issue did not present an unreasonable risk to motor vehicle safety due to the low projected probability of detachment, low mass of the component, and high detectability of a loose roof rail cover through visual and audible means.

September 2020 – Ford shared the CCRG’s analysis with NHTSA and made the agency aware of its recommendation to address the concern with a customer satisfaction program that would provide customers who experience the condition outside of warranty with a one-time repair.

November 2020 – Ford’s Field Review Committee reviewed the concern and approved a onetime repair extended coverage action for 10 years/150,000 miles.

December 2020 – March 2021 – Post-launch of the extended coverage program, Ford continued to monitor field data. Ford believed that the extended coverage program, in combination with the high detectability of this concern, would result in the proactive repair of vehicles prior to progression of the issue to a potential detachment.

April 2021 – Ford met with NHTSA to review the updated data. NHTSA requested that Ford conduct a safety recall for this concern.

Ford discussed with NHTSA the rationale for excluding vehicles with plated roof rail covers from a safety recall. Warranty analysis shows a significantly lower rate of detachment and loose/rattling claims on vehicles with plated roof rail covers. Projections indicate no trend of increasing rate for plated variants. Pull force data confirms plated variants have increased retention strength and are less susceptible to solar loading, which is a contributing factor to this condition.

On April 30, 2021, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of accident or injury related to this condition.

May 5, 2021

FORD MOTOR COMPANY ISSUES SAFETY RECALL

MAY 10, 2021 | DEARBORN, MICH.

DEARBORN, Mich., May 10, 2021 – Ford Motor Company is issuing a safety recall for select 2016-19 Ford Explorer vehicles for roof rail covers that may become detached from the vehicle while driving and create a hazard for others on the road. Affected Explorer series vehicles include base and XLT trim levels, as well as Police Interceptor and Explorer Sport models with roof rail covers that are painted Silver, Black or Absolute Black.

This action affects 620,483 vehicles in the U.S. and federal territories, 36,419 in Canada and 4,260 in Mexico.

Ford is not aware of any reports of accidents or injuries related to this condition.

Dealers will secure the roof rails with plastic push pins. Customer notifications will begin the week of June 28. The Ford reference number for this recall is 21S22.

SEOCONTENT-START June 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S22 / NHTSA Recall 21V316 2018 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The roof rail covers may become detached from your vehicle. What is the risk? A detached roof rail cover can create a road hazard for other road users, increasing the risk of crash. What will Ford and your dealer do? Ford Motor Company is working closely with its suppliers to produce parts for this repair. When parts become available, Ford Motor Company will notify you via mail to schedule a service appointment with your dealer for repairs to be completed free of charge (parts and labor). Parts are anticipated to be available 3rd Quarter 2021. What should you do? When parts are available, Ford Motor Company will send a letter to inform you that parts are available and to contact your dealer to schedule a repair. Ford has not issued instructions to stop driving your vehicle under this safety recall. When parts are available, you should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Thank you for your attention to this important matter. Ford Customer Service Division JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 07860 21S22 NP/DTB121S221 * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S22 / Campaña 21V316 de la NHTSA 2018 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Las cubiertas de los rieles del techo podrían desprenderse de su vehículo. ¿Qué riesgo existe? Si una cubierta del riel del techo se desprende, se puede generar un peligro en el camino para otros usuarios; esto aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? Ford Motor Company colabora estrechamente con sus proveedores para fabricar las piezas para esta reparación. Cuando estas estén disponibles, Ford Motor Company le avisará mediante correo para programar una cita de servicio con su distribuidor y así realizar las reparaciones sin costo alguno (piezas y mano de obra). Se prevé que las piezas estarán disponibles el 3er trimestre de 2021. ¿Qué debe hacer? Cuando las piezas estén disponibles, Ford Motor Company le enviará una carta para informarle la disponibilidad de estas y solicitarle que se comunique con su distribuidor a fin de programar la reparación. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Cuando las piezas se encuentren disponibles, deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente Junio de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 ************************************************************************************************** October 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S22 / NHTSA Recall 21V316 2017 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The roof rail covers may become detached from your vehicle. What is the risk? A detached roof rail cover can create a road hazard for other road users, increasing the risk of crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and secure the roof rail cover free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S22. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to detached roof rack covers. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V316. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S22 / Campaña 21V316 de la NHTSA 2017 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Las cubiertas de los rieles del techo podrían desprenderse de su vehículo. ¿Qué riesgo existe? Si una cubierta del riel del techo se desprende, se puede generar un peligro en el camino para otros usuarios; esto aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a inspeccionar y asegurar la cubierta del riel del techo sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si es necesario solicitar piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21S22. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Octubre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con un desprendimiento de las cubiertas de los rieles del techo. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V316 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente ************************************************************************************************ October 2021 Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 1904 * * * IMPORTANT SAFETY RECALL * * * Safety Recall Notice 21S22 / NHTSA Recall 21V316 2016 Explorer Your Vehicle Identification Number (VIN): This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above. We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support. What is the issue? The roof rail covers may become detached from your vehicle. What is the risk? A detached roof rail cover can create a road hazard for other road users, increasing the risk of crash. What will Ford and your dealer do? Parts are now available to repair your vehicle. Ford Motor Company has authorized your dealer to inspect and secure the roof rail cover free of charge (parts and labor). How long will it take? The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered. What should you do? Please call your dealer without delay and request a service date for Recall 21S22. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access owner.ford.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control. JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com. Have you previously paid for this repair? If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts and procedures were used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to detached roof rack covers. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to Ford Motor Company. To request your refund from Ford, send the refund request with all required documentation, including your original repair receipt (no photocopies), to Ford Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Ford’s reimbursement program and documentation requirements may be obtained by contacting the Ford Customer Relationship Center at 1-866-436-7332. What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner. Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: owner.ford.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety Recall 21V316. Thank you for your attention to this important matter. Ford Customer Service Division * * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * * Aviso de campaña de seguridad 21S22 / Campaña 21V316 de la NHTSA 2016 Explorer Número de identificación del vehículo (VIN): Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su vehículo, con el VIN que aparece más arriba. Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel. ¿Cuál es el problema? Las cubiertas de los rieles del techo podrían desprenderse de su vehículo. ¿Qué riesgo existe? Si una cubierta del riel del techo se desprende, se puede generar un peligro en el camino para otros usuarios; esto aumenta el riesgo de choque. ¿Qué medidas adoptarán Ford y su distribuidor? En este momento las piezas para reparar su vehículo se encuentran disponibles. Ford Motor Company ha autorizado a su distribuidor a inspeccionar y asegurar la cubierta del riel del techo sin costo alguno (piezas y mano de obra). ¿Cuánto tiempo tomará? El tiempo necesario para esta reparación será de menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más. Además, se deberá realizar una inspección del vehículo para determinar si es necesario solicitar piezas. ¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar la campaña 21S22. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a owner.ford.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos necesarios para llevar a cabo el trabajo. Tenga presente que: La ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: Puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva de estacionamientos en determinados lugares, además de control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control. Octubre de 2021 Ford Motor Company División de Servicio al Cliente de Ford P. O. Box 1904 Dearborn, Michigan 48121 JOHN A. SAMPLE 123 SAMPLE ST SAMPLE CITY, MI 12345-6789 COVID-19 (CORONAVIRUS) Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección antes y después de realizar servicio en cada uno de los vehículos de nuestros clientes. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio esencial. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando arduamente para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com. ¿Ha pagado anteriormente por esta reparación? Si usted ha pagado previamente por una reparación que resuelve el problema descrito en esta carta, igualmente debería realizar esta campaña para garantizar que su distribuidor utilice las piezas y siga los procedimientos correctos. Es posible que cumpla con los requisitos para recibir un reembolso por las reparaciones pagadas previamente. Solo se otorgarán reembolsos por servicios relacionados con un desprendimiento de las cubiertas de los rieles del techo. Para comprobar si cumple con los requisitos y agilizar el reembolso, proporcione el recibo de pago original a su distribuidor. También puede enviar las solicitudes de reembolso directamente a Ford Motor Company. Para solicitar un reembolso a Ford, envíe la solicitud con toda la documentación requerida, incluido el recibo original de la reparación (no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan 48121-6251. El procesamiento de las solicitudes de reembolso enviadas a esta dirección puede tardar hasta 60 días. Su recibo original le será regresado. Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para obtener información detallada relacionada con el programa de reembolso de Ford y los requisitos de documentación. ¿Qué pasa si usted ya no es el propietario del vehículo? Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo. ¿Podemos hacer algo más por usted? Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: owner.ford.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: fleet.ford.com. Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m. (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia: Campaña de seguridad 21V316 de la NHTSA. Gracias por su atención en este asunto sumamente importante. Ford, División de Servicio al Cliente ************************************************************************************************ March, 2022 * * * IMPORTANT SAFETY RECALL REMINDER * * * According to our records, your 2016 Explorer has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible. Recall Number and Description: 21S22 – Explorer Roof Rail Cover Detachment What is the issue? The roof rail covers may become detached from your vehicle. A detached roof rail cover can create a road hazard for other road users, increasing the risk of crash. If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: ford.com/support. Thank you for your attention to this very important matter. Marzo de, 2022 * * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * * SegUR nuestros registros, no se realizaron en sur 2016 Explorer las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible. Número y descripción de la campaña: 21S22 – Desprendimiento de la cubierta del riel del techo de Explorer ¿Cuál es el problema? Las cubiertas de los rieles del techo podrían desprenderse de su vehículo. Si una cubierta del riel del techo se desprende, se puede generar un peligro en el camino para otros usuarios; esto aumenta el riesgo de choque. Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: ford.com/support. Gracias por su atenciic en este asunto sumamente importante. SEE OTHER SIDE FOR OPENING INSTRUCTIONS SEE OTHER SIDE FOR OPENING INSTRUCTIONS REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š REMOVE THESE SIDE EDGES FIRST Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š P.O. BOX 1904 DEARBORN, MI 48121-1904 ************************************************************************************************  Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division May 10, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rails Roof Rail Cover Detachment REF: Customer Satisfaction Program 20N11 – Supplement #2 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with a Roof Rail Roof Rail Cover Detachment REF: Technical Service Bulletins 19-2364 and 20-2154 2016-2019 Explorer – Roof Rail Covers Loose AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2016-2019 Chicago September 19, 2014 through March 3, 2019 Affected vehicles are identified in OASIS and FSA VIN Lists. Certain 2016 – 2019 model year Explorer vehicles equipped with painted roof rails will be removed from the 20N11 customer satisfaction program when 21S22 is published.  Vehicles equipped with satin or chrome plated roof racks will remain open in 20N11.  Vehicles previously repaired under 20N11 will not be moved to 21S22. REASON FOR THIS SAFETY RECALL On some of the affected vehicles, a detached roof rail cover can create a road hazard for other road users, increasing the risk of crash. SERVICE ACTION DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A complete Dealer Bulletin will be provided to dealers late 2nd Quarter 2021, when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall. IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is published. Opening an RO against an Awareness or Advance Notice will result in warranty rejections against a recall. CUSTOMER NOTIFICATION Owners of record will be notified via first-class mail after repair instructions and parts ordering information have been provided to dealers. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.  Copyright 2021 Ford Motor Company QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson ************************************************************************************************  Copyright 2021 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division July 12, 2021 TO: All U.S. Ford and Lincoln Dealers SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment REF: Customer Satisfaction Program 20N11 – Supplement #3 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with a Satin or Chrome Plated Roof Rail Cover Roof Rail Cover Detachment REF: Technical Service Bulletins 19-2364 and 20-2154 2016-2019 Explorer – Roof Rail Covers Loose AFFECTED VEHICLES Vehicle Model Year Assembly Plant Build Dates Explorer 2016-2019 Chicago September 19, 2014 through March 3, 2019 Affected vehicles are identified in OASIS and FSA VIN Lists. Certain 2016 – 2019 model year Explorer vehicles equipped with painted roof rail covers were removed from the 20N11 customer satisfaction program when 21S22 was published.  Vehicles equipped with satin or chrome plated roof rail covers will remain in 20N11.  Vehicles previously repaired under 20N11 will not be moved to 21S22. REASON FOR THIS SAFETY RECALL On some of the affected vehicles, the roof rail covers may become detached from the vehicle. A detached roof rail cover can create a road hazard for other road users, increasing the risk of crash. SERVICE ACTION Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect and secure both sides of the roof rail covers as described in the technical instructions. This service must be performed on all affected vehicles at no charge to the vehicle owner. NOTE: Both roof rail covers should be serviced at time of repair. OWNER NOTIFICATION MAILING SCHEDULE Owner letters are expected to be mailed the week of August 30, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.  Copyright 2021 Ford Motor Company ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Owner Notification Letter Recall Reimbursement Plan QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2021 Ford Motor Company ATTACHMENT I Page 1 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment OASIS ACTIVATION OASIS was activated on May 10, 2021 FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on May 10, 2021. Owner names and addresses were available on July 9, 2021. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES  Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.  Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.  Correct other affected vehicles identified in OASIS which are brought to your dealership.  Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory. STOCK VEHICLES  Correct all affected units in your new vehicle inventory before delivery.  Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 2 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment OWNER REFUNDS  This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.  Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121- 6251.  Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.  Refunds will only be provided for the cost associated with roof rail cover detachment. RENTAL VEHICLES Rental vehicles are not approved for this program. Part shortages do not qualify for rental vehicles. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows:  For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.  For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Ford vehicles – 3 years or 36,000 miles  For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.  Copyright 2021 Ford Motor Company ATTACHMENT I Page 3 of 3 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment CLAIMS PREPARATION AND SUBMISSION  Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number (21S22) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.  Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above. IMPORTANT: Click the Related Damage Indicator radio button.  Refunds: Submit refunds on a separate repair line. – Program Code: 21S22 – Misc. Expense: ADMIN – Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs. o Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 1 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment LABOR ALLOWANCES PASS Labor Operation Labor Time Inspect both covers, measure and drill 8 holes and install 8 plastic fasteners in both covers. 21S22B 0.5 Hours FAIL: Labor Operation Labor Time Inspect both covers, one fails – remove cover to inspect for damage, replace damaged retainers, install cover, both covers – measure and drill 8 holes and install 8 plastic fasteners 21S22C 0.5 Hours Inspect both covers, both fail – remove both covers to inspect for damage, replace damaged retainers, install covers, both covers – measure and drill 8 holes and install 8 plastic fasteners 21S22D 0.6 Hours SSSC Image Submission: Additional time to submit five or more images of roof rail covers via SSSC VIN specific part request (can only be claimed with labor operation C or D and with part number 78551A46 and/or 78551A47) 21S22ZZ 0.2 Hours FAIL – TSB 19-2364 or 20-2154 PREVIOUSLY COMPLETED Extra cleaning time to remove RTV or epoxy.  SSSC approval code is required to claim this labor operation code.  Must include previous OWS claim number of TSB repair to claim this labor operation code in SSSC approval request.  If customer paid for repair, previous repair order or customer receipts must be attached to approval request. Labor Operation Labor Time Inspect both covers, one fails – remove cover to inspect for damage, replace all retainers that are epoxied on, install cover, both covers – measure and drill 8 holes and install 8 plastic fasteners 21S22E 0.7 Hours Inspect both covers, both fail – remove both covers to inspect for damage, replace all retainers that are epoxied on, install covers, both covers – measure and drill 8 holes and install 8 plastic fasteners 21S22F 0.9 Hours  Copyright 2021 Ford Motor Company ATTACHMENT II Page 2 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment PARTS REQUIREMENTS / ORDERING INFORMATION Video Instruction: Review the following video clips before ordering parts or attempting to repair a vehicle: Roof Rack Cover Inspection with 2mm Feeler Gauge Roof Rack Cover Removal Roof Rack Cover Inspection – Checking Interior of Cover for Damage Retaining Clips Inspection Roof Rack Base Inspection TSB Previously Performed, Removing Retaining Clips With Epoxy Incorrect Drilling Method Correct Procedure to Measure Drill and Install Push Pins SSSC Web Contact Site: Roof rail covers are not available to repair all vehicles, which require replacement. To place an order for a roof rail cover, submit a VIN-specific Part Order contact via the SSSC Web Contact Site, along with VIN-specific photos (see digital image requirements below).  If agents can easily determine if part is RH or LH, and where the part is damaged then the part order can be expedited.  Photos should have correct focus, proper lighting, and correct photo orientation. Photos not required:  Multiple photos of the vehicle  Roof rails on top of the vehicle  Roof rails showing nothing wrong  Door labels and vehicle license plates  Front/rear of loose rail covers loose/sticking up Photos are required: 1. RH Roof Rail Cover – Base Part Number -78551A46- a. Photo must be labeled which side RH or LH with sticky note b. One photo required for each part number ordered c. Show 2mm feeler gauge against roof rack cover as shown in video clip 2. LH Roof Rail Cover – Base Part Number -78551A47- a. Photo must be labeled which side RH or LH with sticky note b. One photo required for each part number ordered c. Show 2mm feeler gauge against roof rack cover as shown in video clip 3. Roof Rail Base – Base Part Number – 7855114 (RH) or 7855115 (LF) a. Photo must be labeled which side RH or LH b. One photo required for each part number ordered c. Show why it needs to be replaced and clearly highlighted  Copyright 2021 Ford Motor Company ATTACHMENT II Page 3 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment PARTS REQUIREMENTS / ORDERING INFORMATION (continued) See video and photo requirements from previous page before ordering parts. NOTE: Both roof rail covers should be inspected/serviced at time of repair. Part Number Description Order Quantity -78551A46- RH Roof Rail Cover (part number varies by vehicle – use Ford ECat to identify the specific part number by VIN) As Needed -78551A47- LH Roof Rail Cover (part number varies by vehicle – use Ford ECat to identify the specific part number by VIN) As Needed Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. Order the parts below through normal order processing channels: Part Number Description Order Quantity Claim Quantity FB5Z-7851050-A Retaining Clips (inserted in Base Rail) (1 per package, 7 each side, 14 possible) Note: Replacing all 14 clips is not required unless they are broken and is considered over repairing a vehicle. As Required 0 to 14 To guarantee the shortest delivery time, an emergency order for parts must be placed. Seed Stock: To ensure an equitable distribution of service parts, part number W709002-SS3GA will be seed stocked over the next 8 weeks (to dealers with 1 or more VINs assigned to their dealership). Every other week July 12, 2021 through August 30, 2021 the quantity shipped will be equal to a percentage of the vehicles assigned to them. Part Number Description Order Quantity Claim Quantity W709002-SS3GA Christmas Tree Retainer Pin (to be drilled into rail cover) (4 per package, 4 per side, 8 required 2 8 Dealers will need to access https://web.fsavinlists.dealerconnection.com to determine the total number of affected vehicles assigned to their dealership.  Copyright 2021 Ford Motor Company ATTACHMENT II Page 4 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment NOTE: If a dealership wishes to discontinue their seed stock, contact the SSSC via the SSSC Web Contact Site. Please note that removing a dealership P&A Code from this seed stock program is a permanent action. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION, RETURN, & SCRAPPING Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. EXCESS STOCK RETURN Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. REPLACED FSA PARTS INSPECTION AND SIGN OFF Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.  All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.  Inspect the replaced parts to verify the FSA repair was completed.  If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.  After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).  Copyright 2021 Ford Motor Company ATTACHMENT II Page 5 of 5 NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment REPLACED FSA PARTS INSPECTION AND SIGN OFF (continued)  This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st, 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process. Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer owned vehicle repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post repair FSA parts inspection process (electronic or handwritten) is independent from other warranty approval requirements. The approval by the designated employee implies that the FSA parts were found to be replaced and must be able to be clearly identified on the Repair Order. If multiple FSA’s require approval on a single Repair Order, each applicable occurrence will require individual post repair approval by the designated employee. ATTACHMENT III PAGE 1 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 CERTAIN 2016-2019 MODEL YEAR EXPLORER VEHICLES — ROOF RACK REPAIR Table Of Contents Inspection……………………………………………………………………………………………….4 Pass / Fail………………………………………………………………………………………………. 6 Cleaning………………………………………………………………………………………………..11 Drilling and securing……………………………………………………………………………..12 Appendix A – Picture Requirement………………………………………………………….17 OVERVIEW Most customers can be serviced in one dealer visit by completing the following: • Inspection procedure, all parts are reusable. • Clean Off Adhesive from prior repair. • Drilling and Push Pin installation. • No SSSC contact necessary. • No photos required. Review the videos below before starting this repair procedure: Inspection with Feeler Gauges Roof Rack Cover Removal Roof Rack Cover Inspection Retaining Clips Inspection Roof Rack Base Inspection Removing Retaining Clips with Epoxy Wrong Drilling Method Correct Procedure to Measure, Drill and Install Push Pins Materials List 2mm Feeler Gauge Sharp 15/64 Drill Bit Painters Tape Paint Stick or Marker Tape Measure Cardboard SERVICE PROCEDURE NOTE: Perform this repair on both sides of the vehicle. NOTE: Most customers should be serviced in one visit with the push pin retainers and do not require parts or photos. Identify all the parts that require replacement, and take digital images. ATTACHMENT III PAGE 2 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 21202B FRONT OF VEHICLE STUD FOR MISSING NUT LIFTED ROOF RACK BASE FRONT END CAP FIGURE 2 NOTE: The roof rail base front end caps do not need to be replaced if the roof rail passes inspection. Only replace the roof rail base front end caps if damage has occurred during transfer of parts. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202A LIFTED ROOF RACK COVER FIGURE 1 Part orders can be expedited by successfully completing the following: a. Complete each step of this inspection procedure. b. Identify and clearly highlight location of damage. c. Obtain digital images, label RH or LH side. A loose or lifted roof rail cover in the front or rear does not indicate the need for parts to be replaced, the root cause needs to be identified in the inspection procedure. See Figures 1, 2 and 3. ATTACHMENT III PAGE 3 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202C STUD FOR MISSING NUT FRONT OF VEHICLE LIFTED ROOF RACK BASE REAR GUTTER MOLDING FIGURE 3 NOTE: The roof rail base rear gutter molding does not need to be replaced if the roof rail passes inspection. Only replace the roof rail base rear gutter molding if damage has occurred during transfer of parts. ATTACHMENT III PAGE 4 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 Inspection Procedure NOTE: This inspection is to be performed on both sides. 1. Using a 2 mm feeler gauge, check the spacing on the front and rear of both the RH and LH roof rail covers. See Figure 4. If the feeler gauge fits between the roof rail cover and the roof rail base then it fails inspection. Does the roof rail covers pass or fail? NOTE: A failing roof rail cover does not require replacement at this time, further investigation is required. If FAIL – For RH roof rail cover, take a picture of the feeler gauge in position of the failing roof rail cover, then Proceed to Step 2. – For LH roof rail cover, take a picture of the feeler gauge in position of the failing roof rail cover, Proceed to Step 2. If PASS – For RH roof rail cover, Proceed to Drilling and Securing procedure on Page 12. – For LH roof rail cover, Proceed to Drilling and Securing procedure on Page 12. PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202S FAIL PASS FEELER GAUGE FEELER GAUGE FIGURE 4 ATTACHMENT III PAGE 5 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 2. Inspect the affected roof rail cover(s), roof rail base, retaining clips (seven each side), and roof rail retaining towers (seven each side). a. Remove the affected roof rail cover(s). See Figure 5. 1 2 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202D FIGURE 5 ATTACHMENT III PAGE 6 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 NOTE: Roof rail base removed from vehicle for clarity. NOTE: A broken roof rail base hook does not need to be replaced. b. Inspect the affected roof rail base. See Figure 6. i. If broken, take photos of roof rail base for both the RH and LH. 1. Photos must be clearly labeled RH or LH. 2. Damaged roof rail bases must be clearly identified with a bright highlighter or similar. PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202E PASS ROOF RACK CLIP SOCKET ROOF RACK FRONT HOOK FAIL PASS FRONT OF ROOF RACK PASS FIGURE 6 ATTACHMENT III PAGE 7 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 c. Inspect the retaining clips (7 per side) on the affected side without removing them from the roof rail base. See Figures 7, 8 and 9. i. Clips that are reusable: • Different colors. • Different styles. • No major damage identified. ii. Clips that cannot be reused: • Missing. • All or partial of the top missing from the clip base. • Broken retaining tang. • Covered in epoxy from a previous repair. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202F TOP OF RETAINING CLIP RETAINING CLIP BASE BOTTOM OF RETAINING CLIP RETAINING CLIP TANG FIGURE 7 ATTACHMENT III PAGE 8 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT MISSING CLIP BROKEN CLIP 21202G FAIL BROKEN TANG FIGURE 8 21202H PASS FIGURE 9 ATTACHMENT III PAGE 9 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 d. Inspect the retaining towers (7 each side) on the interior or underside of the affected roof rail cover(s). See Figure 9. i. Broken tangs do not require replacement. ii. If broken, take photos of retaining towers on the roof rail covers. 1. Photos must be clearly labeled RH or LH. 2. Broken retaining towers must be clearly identified with a bright highlighter or similar. STUD FOR 21202I x7 FAIL BROKEN ROOF RACK RETAINING TOWER RETAINING TOWER TANG ROOF RACK RETAINING TOWER PASS PASS IT IS OK FOR THE FAIL TANG TO BE BROKEN OR MISSING FIGURE 9 ATTACHMENT III PAGE 10 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 e. Inspect for any other damage preventing the roof rail cover from being fully seated on the roof rail base. i. Take photos of any other damage for both the RH and LH. 1. Photos must be clearly labeled RH or LH. 2. Damage must be clearly identified with a bright highlighter or similar. ii. Take photo showing vehicle mileage. See Figure 10. 3. In steps a through e – if no damage identified then proceed to the cleaning procedure on Page 11. 4. In steps a through e – if damage is identified on the roof rail covers, roof rail base, retaining clips (seven each side), and roof rail retaining towers (7 each side) – then proceed to photo requirements on Page 18. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202J FIGURE 10 ATTACHMENT III PAGE 11 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 Cleaning 1. If Technical Service bulletin (TSB) 19-2364 or 20-2154 was performed, evidence of RTV or expoxy will be seen on the roof rack cover and or roof rail contact patch. Inspect the roof rack cover retaining tower and roof rail contact patch for signs of RTV or epoxy adhesive. See Figure 11. Was evidence of RTV or epoxy found? If YES – Replace all the roof rail clips on the affected side, then proceed to Step 2 on Page 11. If NO – Proceed to Step 2 on Page 11. STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202K x7 x7 ROOF RACK COVER RETAINING TOWER ROOF RACK CONTACT PATCH EPOXY IT IS OK FOR THE TANG TO BE BROKEN OR MISSING FIGURE 11 2. Reinstall the roof rail cover by reversing the removal procedure. See Figure 5 on Page 5. ATTACHMENT III PAGE 12 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 Drilling and Securing 1. At the rear of the vehicle, apply painters tape to the inboard end of the roof rail cover. See Figure 12. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202N FRONT OF VEHICLE INBOARD SIDE OF ROOF RACK COVER APPLY PAINTERS TAPE FIGURE 12 2. From the first screw from the rear, measure 150 mm (6 in) from the screw towards the rear of the vehicle and up 20 mm (.75 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 13. STUD FOR MISSING NUT 21202O FRONT OF VEHICLE FIRST SCREW FROM THE REAR 20 MM (.75 IN) 150 MM (6 IN) FIGURE 13 ATTACHMENT III PAGE 13 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 3. From the first mark, measure 100 mm (4 in) towards the rear of the vehicle and up 18 mm (.70 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 14. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202P FRONT OF VEHICLE 18 MM (.70 IN) 100 MM (4 IN) MARK FROM FIRST MEASURMENT FIGURE 14 4. Set a depth gauge on the 15/64 drill bit at 25 mm (1 in). Having a second person apply downward pressure, drill out both marks. See Figure 15. STUD FOR MISSING NUT STUD FOR 21202Q FRONT OF VEHICLE DRILL BIT DEPTH MARKER x2 APPLY DOWNWARD PRESSURE FIGURE 15 ATTACHMENT III PAGE 14 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 5. Remove the painters tape and install the push pin retainers. See Figure 16. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202R FRONT OF VEHICLE PUSH PINS FIGURE 16 6. At the front of the vehicle, apply painters tape to the inboard end of the roof rail cover. See Figure 17. STUD FOR MISSING NUT STUD FOR MISSING NUT 21202T FRONT OF APPLY PAINTERS TAPE VEHICLE INBOARD SIDE OF THE ROOF RACK COVER FIGURE 17 ATTACHMENT III PAGE 15 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 7. From the first screw from the front, measure 348 mm (13.75 in) from the screw towards the front of the vehicle and up 13 mm (.5 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 18. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202U FIRST SCREW FROM THE FRONT FRONT OF VEHICLE 13 MM (1 IN) 348 MM (13.75 IN) FIGURE 18 8. From the first mark, measure 63 mm (2.5 in) towards the front of the vehicle and up 9 mm (.25 in) from the top of the roof rail base. Mark the measurement on the tape. See Figure 19. STUD FOR MISSING NUT 21202V MARK FROM FIRST MEASUREMENT FRONT OF VEHICLE 9 MM (.25 IN) 63 MM (2.5 IN) FIGURE 19 ATTACHMENT III PAGE 16 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 9. Having a second person apply downward pressure, drill out both marks. See Figure 20. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 21202W MARK FRONT OF VEHICLE x2 APPLY DOWNWARD PRESSURE FIGURE 20 10. Remove the painters tape and install the push pin retainers. See Figure 21. STUD FOR MISSING NUT STUD FOR MISSING NUT 21202X FRONT OF PUSH PINS VEHICLE FIGURE 21 ATTACHMENT III PAGE 17 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 2070X UNACCEPTABLE PHOTO FIGURE 22 Appendix A – Photo requirements 1. Digital images are now required to be attached to each roof rail cover part order. Before submitting VIN-specific part order to SSSC, review new digital image submission requirements on page 2 of Attachment II in the Dealer Bulletin. See Figures 22 through 25 for examples. STUD FOR MISSING NUT STUD FOR MISSING NUT 2070Z ACCEPTABLE PHOTO Photo shows proper lighting and clear focus but the loose roof rack cover shows no damage. FIGURE 23 ATTACHMENT III PAGE 18 OF 18 SAFETY RECALL PROGRAM 21S22 CPR © 2021 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 07/2021 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 2070AA UNACCEPTABLE PHOTO FIGURE 24 PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 2070BB ACCEPTABLE PHOTO RETAINING TOWER IS SEPERATED FROM THE ROOF RACK COVER AND REQUIRES THE ROOF RACK COVER TO BE REPLACED FIGURE 25 Version 04-23-19 Ford Motor Company Recall Reimbursement Plan for 21S22 Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests. However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. Regarding the specific reimbursement plan for Recall # 21S22, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to September 30, 2021. After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership. As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019. The following is the text of that letter and the Plan: General Recall Reimbursement Plan (As submitted to the NHTSA) Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall. Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i). This plan has not changed since our February 20, 2019 submission. Reimbursement Notification Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date. In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall. This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address: Ford Motor Company P.O. Box 6251 Dearborn, MI 48121-6251 Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility. Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement. Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy. However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice. As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency. Version 04-23-19 Costs to be Reimbursed For vehicles, reimbursement will not be less than the lesser of:  The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or  The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes. For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall). If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply. Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1). Entities Authorized to Provide Reimbursement Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement. Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted. Requests for reimbursement sent directly to Ford may take up to 60 days to process. Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined. Required Documentation The reimbursement determination will depend upon the information provided by the customer. Consistent with Part 573.13 (d)(4) the following information must be submitted:  Claimant name and address  Vehicle make, model, and model year  Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)  Identification of the recall number (either the Ford recall number or the NHTSA recall number)  Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained  An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.  If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall. Failure to submit all of the above information may result in denial of the reimbursement request. Version 04-23-19 Additional Information The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford. This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference. Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

4 Affected Products

Vehicle


MAKE	MODEL	YEAR
FORD	EXPLORER	2016-2019

10 Associated Documents

Manufacturer Notices(to Dealers,etc) – Advance notice re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rails Roof Rail Cover Detachment

RCMN-21V316-7487.pdf 162.598KB

⬇ Download PDF (158.79 KB)

ISSUED Interim Owner Notification Letter(Part 577)

RIONL-21V316-5725.pdf 49.356KB

⬇ Download PDF (48.2 KB)

Miscellaneous Document – Media Release re Ford Motor Company is issuing a safety recall for select 2016-19 Ford Explorer vehicles for roof rail covers that may become detached from the vehicle while driving and create a hazard for others on the road.

RMISC-21V316-3414.pdf 74.246KB

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Manufacturer Notices(to Dealers,etc) – Dealer Bulletin re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 21S22 Certain 2016 – 2019 Model Year Explorer Vehicles equipped with Painted Roof Rail Covers Roof Rail Cover Detachment

RCMN-21V316-3980.pdf 4580.855KB

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Recall Acknowledgement

RCAK-21V316-3461.pdf 644.938KB

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Defect Notice 573 Report

RCLRPT-21V316-2352.PDF 215.116KB

⬇ Download PDF (210.07 KB)

Miscellaneous Document – Chronology re 21S22 CERTAIN 2016-19 FORD EXPLORER VEHICLES ROOF RAIL COVER DETACHMENT

RMISC-21V316-0418.pdf 97.408KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V316-6124.pdf 53.122KB

⬇ Download PDF (51.88 KB)

ISSUED Owner Notification Letter(Part 577)

RCONL-21V316-4477.pdf 52.809KB

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ISSUED Renotification Notice

RCRN-21V316-3373.pdf 556.401KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V316&docType=RCL

Bestseller No. 1

KINGGERI 330lbs Roof Rack Cross Bars for Ford Explorer 2020-2026

【Stronger bar ends】The brackets and crossbars are made from high grade aluminum，which add to extra security and durability. Heavy-duty clamping design ensures that it is securely fastened to the existing side rails.
【Attention & Fitment】KINGGERI roof rack crossbars are specifically replacements for Ford Explorer 2020 2021 2022 2023 2024 2025 2026 Base, XLT, Limited, Hybrid, ST, ST-Line, Platinum, King Ranch, and Timberline (WITH RAISED SIDE ROOF RAILS). Please make sure it fits your vehicle before purchasing.
【Better than the original one】Upgraded with metal mechanism lock system,this upgrade offers durability and security for anti-theft.Max load capacity is 330lbs (150kg), do not worry about the heavy luggage.
【With Tie down loops】 The four brackets of the KINGGERI roof luggage rack crossbar are all designed with Tie down loops that can accommodate ropes up to 1/4" (6mm) wide.This design allows you to easily secure items to the roof of your car.
【Less Wind Noise Design】The aerodynamic design effectively reduces wind resistance and noise, minimizing noise emission at high speeds and allowing you have a quiet driving environment.

Bestseller No. 2

341 Reviews

Tuyoung 300lb Lockable Roof Rack Cross Bars for Ford Escape 2020-2026

【Compatible Vehicle】Compatible with Ford Escape 2020 2021 2022 2023 2024 2025 2026 with flush side rails (Including models with panoramic sunroof). This roof rack cross bars is specifically replacements for your vehicle, better than the universal ones.
【Beats Original OEM】We added a metal lock to the original crossbar for safety and anti-theft. High-grade aluminum alloy crossbars can support luggage, ladders, or cargo. The brackets are made of high-quality plastic, which is more durable than ABS plastic brackets, thus adding extra safety and durability. Roof rails can support a weight of 300 lbs (136kg).
【Better Base Feet】Base feet are made from high grade aluminum which add to extra security and durability, better than most in the market made from plastic.
【Less Wind Noise】Low profile & streamline design makes it effective in reducing the wind noise when driving on a high speed. Crossbar Constructed by Aircraft Aluminum.
【Easy Installation】Absolute breeze to install and it fits like a glove. The easy direction + straightforward video + clear label on the product will provide great assistance to figure out how to install.

Bestseller No. 3

Tuyoung 300lbs Lockable Roof Rack Cross Bars for Ford Explorer 2020-2026

【Compatible Vehicle】Compatible with Ford Explorer 2020 2021 2022 2023 2024 2025 2026 Base, XLT, Limited, Hybrid, ST, ST-Line, Platinum, King Ranch, and Timberline (with raised side rails). (NOTE! NOT fit for Escape/ Edge and any other models).This roof rack cross bars is designed specifically for your vehicle, better than the universal ones.
【Beats Original OEM】We added a metal lock to the original crossbar for safety and anti-theft. High-grade aluminum alloy crossbars can support luggage, ladders, or cargo. The brackets are made of high-quality plastic, which is more durable than ABS plastic brackets, thus adding extra safety and durability. Roof rails can support a weight of 300lbs (136kg).
【Add Tie-down loops】Each of the 4 brackets features a tie-down loop, providing secure anchor points for straps to help keep rooftop cargo firmly in place.
【Less Wind Noise】Low profile & streamline design makes it effective in reducing the wind noise when driving on a high speed. Crossbar Constructed by Aircraft Aluminum.
【Easy Installation】Absolute breeze to install and it fits like a glove. The easy direction + straightforward video + clear label on the product will provide great assistance to figure out how to install.

Bestseller No. 4

Wonderdriver 300lbs Roof Rack Cross Bars for Ford Escape 2020-2026

【Compatibility】Compatible with Ford Escape 2020 2021 2022 2023 2024 2025 2026 with Flush Side Rails. This roof rack cross bars is designed specifically for your vehicle, better than the universal ones.
【Stronger End Supports】End Supports are made of high-quality plastics, it has ultra-high hardness, is not easy to deform, resists corrosion, has a longer service life, and can withstand 300 pounds of weight.
【Security & Easy to carry】Upgraded with Metal Mechanism Lock& Key that Keep Your Loading Safer. Tie down loops on the base feet can help you secure items.
【Upgraded Structure】This crossbar is capable for the job for life-time. high-quality crossbar clamp + Upgraded heavy duty 2mm thickness aluminum bar. Black Matte Powder Coated aluminum body offers anti-rust for entire life time.
【Aerodynamic Profile Design】Car roof racks use aerodynamic profile makes it effective to minimizes drag and reduces wind noise.

Bestseller No. 5

HmmtyRack Roof Rack Cross Bars Compatible with Ford Explorer 2016-2019

【Vehicle Fitment】Compatible with 2016 2017 2018 2019 Ford Explorer (Limited/XLT/Sport/Platinum) with side roof rails. Please check your vehicle's model and year before purchase.
【Secure & Durable】This crossbars feature key-lock security to prevent theft. Made of high grade rust-proof aluminum (30% lighter than steel) with high-quality plastic base feet. Our roof rack crossbars deliver higher load capacity than premium steel racks while weighing 30% less.
【136kg/300lbs Capacity】Accommodate roof luggage, cargo carrier bag, bikes, kayaks, surfboards, ladders, Basket and more. Maximize storage for outdoor adventures and bulky gear. Note: The crossbars support up to 300lbs/136kg, but the actual weight limit of the vehicle's roof should be confirmed based on your car's manual.
【Easy to assemble in a few minutes】Our crossbar is adjustable and the front crossbar is longer than the rear crossbar to accommodate the vehicle size. It is also equipped with necessary tools and instructions to make installation more efficient and easy.
【Kindly Reminder】Please double check the package box when you open the package to see if the instruction and key were stuck to the bottom of the box.

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2016-2019 Ford Explorer Safety Recall 21S22 Roof Rail Covers

Summary

Remedy

Notes

FORD MOTOR COMPANY ISSUES SAFETY RECALL

Latest Recalls Documents

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