December 17, 2020 NHTSA CAMPAIGN NUMBER: 20V788000
Motor Mount Fasteners May Loosen Over Time
With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.
NHTSA Campaign Number: 20V788
Manufacturer Ford
Motor Company
Components ENGINE
Potential Number of Units Affected 1,405
Summary
Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.
Remedy
Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall began February 3, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S72.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Aviator | 2020-2021 | Chicago | July 28, 2020 through July 30, 2020 |
| Explorer | 2020-2021 | Chicago | July 28, 2020 through July 30, 2020 |
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the front RH (right-hand) engine mount bolts and nuts may be loose. A loose front differential/powertrain mount may cause noise and vibration leading to oil leak and engine damage. It could result in potential axle disconnect from the engine and loss of power.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to replace the front right-hand-side engine-mount fasteners. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 8, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PARTS
| Part Number | Description | Order Quantity | Claim Quantity |
| L1MZ-4382-A | All Vehicles – Engine Mount Bolt (2 required) | 2 | 2 |
| W719506S440 | 3.0L Engines – 4×2 Only – Sway Bar Link Nuts (2 required, package of 4) | 1 | 2 |
| L1MZ-4382-B | 3.0L Engines – 4×2 Only – Motor Mount Stud (2 required) | 2 | 2 |
2.3L Engines – All (4×2/4×4)
| Part Number | Description | Order Quantity | Claim Quantity |
| W716300-S450B | Mount Retainer Nuts (1 required, package of 4) | 1 | 1 |
3.0L Engines – 4×2 Only
Note: There are only 17 VINs with this vehicle configuration, do not order these parts for dealer stock.
| Part Number | Description | Order Quantity | Claim Quantity |
| 1X4Z-9E936-AA | Throttle Body Gasket | 1 | 1 |
| L1MZ-6L612-B | RH Catalytic Converter Gasket | 1 | 1 |
| W712961-S439 | Steering Column Pinch Bolt (1 required, package of 2) | 1 | 1 |
| W716300-S450B | Mount Retainer Nuts (2 required, package of 4) | 1 | 2 |
| W716979-S439 | Rear Sub Frame Bolts (2 required, package of 4) | 1 | 2 |
| W717521-S440 | Mount to Frame Nut (2 required, package of 1) | 2 | 2 |
| W719413-S439 | Middle Sub Frame Bolts (2 required, package of 4) | 1 | 2 |
| W719699-S442 | RH Catalytic Converter Nuts (2 required, package of 1) | 2 | 2 |
| W721083-S439 | Transmission mounting bracket bolts (4 required, package of 4) | 1 | 1 |
| VC-13DL-G
| Antifreeze ~ Half Gallon per vehicle to top off | 1 | As Required |
3.0L Engines – 4×4 Only
| Part Number | Description | Order Quantity | Claim Quantity |
| L1MZ-6L612-B | RH Catalytic Converter Gasket | 1 | 1 |
| W716300-S450B | Mount Retainer Nuts (2 required, package of 4) | 1 | 2 |
| W716979-S439 | Rear Sub Frame Bolts (2 required, package of 4) | 1 | 2 |
| W719413-S439 | Middle Sub Frame Bolts (2 required, package of 4) | 1 | 2 |
| W719699-S442 | RH Catalytic Converter Nuts (2 required, package of 1) | 2 | 2 |
3.3L Engines – 4×4 Only
| Part Number | Description | Order Quantity | Claim Quantity |
| W716300-S450B | Mount Retainer Nuts (2 required, package of 4) | 1 | 2 |
| W716979-S439 | Rear Sub Frame Bolts (2 required, package of 4) | 1 | 2 |
| W719699-S442 | RH Catalytic Converter Nuts (2 required, package of 1) | 2 | 2 |
CERTAIN 2020-2021 MODEL YEAR EXPLORER AND LINCOLN AVIATOR VEHICLES — FRONT RIGHT-HAND SIDE ENGINE MOUNT FASTENER REPLACEMENT
SERVICE PROCEDURE
a. 3.0L 4×2 – Page 1
b. 3.0L 4×4 – Page 2
c. 2.3L and 3.3L – Page 2
3.0L 4×2 Procedure
NOTE: You will replace 2 engine mount nuts, 2 engine mount bolts and 1 bolt under the mount (requires mount to be removed).
1. Remove the Right Hand (RH) engine mount. Please follow the Workshop Manual (WSM) procedures in Section 303-01.
2. Remove and discard the RH engine mount support bracket bolt. See Figure 1.
3. Install the new RH engine mount support bracket bolt. See Figure 1.
• Torque: Stage 1 – 66 lb.ft (90 Nm).
Stage 2 – 90°.
4. Install the RH engine mount. Please follow the WSM procedures in Section 303-01.
2.3L, 3.3L and 3.0L 4×4 Procedure
For All Vehicles
1. Remove the Right Hand (RH) tire. Please follow the Workshop Manual (WSM) procedures in Section 204-04.
2. Remove the RH steering shield retainers and the steering shield. See Figure 2.
3. Remove the wheel liner push pin. See Figure 3.
For 3.0L and 3.3L 4×4 Vehicles
4. Remove the RH catalytic converter. Please follow the WSM procedures in Section 309-00.
NOTE: Body and frame removed for clarity.
5. Replace each engine mount bolt and nut, one fastener at a time, with a new bolt or nut. Discard all 4 of the original fasteners. See Figure 4.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower rear bolt and lower front nut from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
NOTE: Body and frame removed for clarity.
6. Torque the new bolts and nuts in the sequence show. See Figure 5.
• Torque: Stage 1 – 66 lb.ft (90 Nm).
Stage 2 – 90°.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower rear bolt and lower front nut from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
For 2.3L Vehicles
NOTE: Body and frame removed for clarity.
7. Replace each engine mount bolt and nut, one fastener at a time, with a new bolt or nut. Discard all 3 of the original fasteners. See Figure 6.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower bolt from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
NOTE: Body and frame removed for clarity.
8. Torque the new bolts and nuts in the sequence show. See Figure 7.
• Torque: Stage 1 – 66 lb.ft (90 Nm).
Stage 2 – 90°.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower bolt from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
For All Vehicles
9. Reassemble the vehicle by reversing the disassembly Steps.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all parts replaced under this FSA must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Refer to the Parts Retention, Return, & Scrapping section of the FSA dealer bulletin for further information.
FORD MOTOR COMPANY ISSUES TWO SAFETY RECALLS IN NORTH AMERICA
DEC 21, 2020 | DEARBORN, MICH.
DEARBORN, Mich., Dec. 21, 2020 – Ford Motor Company is issuing two safety recalls in North America.
Safety recall for select 2021 Ford E-Series vehicles for 7.3-liter engine cover thermal management
Affected vehicles may contain mispositioned insulation on the underside of the engine cover that does not fully extend to the perimeter, as intended. As a result, heat from the engine compartment can cause elevated temperatures on the passenger compartment surface of the engine cover. Under certain conditions, engine cover surface temperatures can further increase in vehicles modified with Stationary Elevated Idle Control or Battery Charge Protect.
Direct and continuous contact with certain areas of the surface of the engine cover in the passenger compartment may cause burns to the skin of the driver or front passenger.
Ford is not aware of any accidents or injuries related to this condition.
This action affects approximately 29,344 vehicles in the U.S. and federal territories and 2,412 in Canada. Affected vehicles were built at Ohio Assembly Plant from May 11, 2019, to Nov. 13, 2020.
Dealers will check the engine cover for gaps between the rubber seal and the insulation. If needed, the dealer will install engine cover insulation patches in the right and left inner lower corners of the engine cover. The dealer will also update the powertrain calibration for heat management under certain elevated idle conditions. The Ford reference number for this recall is 20S73.
Safety recall for select 2020-21 Ford Explorer and Lincoln Aviator vehicles
In affected vehicles, the motor mount fasteners may become loose over time and disconnect from the engine, which could result in loss of power.
Ford is not aware of any accidents or injuries related to this condition.
This action affects approximately 1,405 vehicles in the U.S. and federal territories, 65 in Canada and two in Mexico.
Affected vehicles were built at Chicago Assembly Plant July 28-30, 2020.
Dealers will replace the right-hand motor mount fasteners. The Ford reference number for this recall is 20S72.
SEOCONTENT-START
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Aviator has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20S72 – RH MOTOR MOUNT FASTENER REPLACE CONCERN
What is the
issue?
On your vehicle, the front right-hand-side engine mount bolts and nuts may become loose.
This may result in noise and vibration, oil leak, and engine damage. It could lead to potential
axle disconnect from the engine and loss of power.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.lincoln.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Aviator las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20S72 – PROBLEMA DE REEMPLAZO DEL SUJETADOR DEL SOPORTE DEL MOTOR,
LADO DERECHO
¿Cuál es el
problema?
En su vehículo, los tornillos y las tuercas del soporte del motor del lado delantero derecho
podrían aflojarse.
Esto podría ocasionar ruido, vibración, fuga de aceite y daño en el motor. Podría provocar
una posible desconexión del eje del motor y pérdida de potencia.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
*************************************************************************************************************
February 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S72 / NHTSA Recall 20V-788
2020 Aviator
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in
your vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the front right-hand-side engine mount bolts and nuts may
become loose.
What is the risk? This may result in noise and vibration, oil leak, and engine damage. It could
lead to potential axle disconnect from the engine and loss of power.
What will Lincoln and
your dealer do?
The Lincoln Motor Company has authorized your dealer to replace the front
right-hand-side engine-mount fasteners free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool prior to performing this repair.
What should you do? Please call your dealer without delay to schedule a service appointment for
Recall 20S72. Provide the dealer with your VIN, which is printed near your
name at the beginning of this letter.
Lincoln has not issued instructions to stop driving your vehicle under this
safety recall. You should contact your dealer for an appointment to have
your vehicle remedied as soon as practicable. You can continue to safely
drive your vehicle.
Lincoln owners of 2017 Model Year or later vehicles affected by this recall
have the option of requesting complimentary Pickup & Delivery service with
a Lincoln vehicle for use during service. Please request Lincoln Pickup &
Delivery through your dealership if you would like to take advantage of this
option.
If you do not already have a servicing dealer, you can access
owner.lincoln.com for dealer addresses, maps, and driving instructions.
The Lincoln Motor Company wants you to have this safety recall completed
on your vehicle. The vehicle owner is responsible for making arrangements
to have the work completed. The Lincoln Motor Company can deny
coverage for any vehicle damage that may result from the failure to have this
recall performed on a timely basis. Therefore, please have this recall
performed as soon as possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
What should you do?
(continued)
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
COVID-19
(CORONAVIRUS)
Lincoln dealerships have implemented enhanced protocols to ensure both
your safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting client vehicles and vehicles used for
Pickup & Delivery* both before and after each vehicle is serviced. In most
places, vehicle service has been deemed a critical service. Please contact
your local dealer to confirm current service hours. For more information on
how Lincoln and your local dealer are working hard to keep you on the road
during these challenging times, please visit owner.lincoln.com.
*Complimentary Lincoln Pickup & Delivery Service is available for all 2017
model year and newer Lincoln vehicles within the 4-year/50,000 mile New
Vehicle Limited Warranty. Contact your preferred dealer for important
details. Mileage limitations may apply.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.lincoln.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V-788.
Thank you for your attention to this important matter.
The Lincoln Motor Company
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S72 / Campaña 20V-788 de la NHTSA
2020 Aviator
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
The Lincoln Motor Company ha determinado que existe un defecto relacionado con la seguridad del
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, los tornillos y las tuercas del soporte del motor del lado
delantero derecho podrían aflojarse.
¿Qué riesgo existe? Esto podría ocasionar ruido, vibración, fuga de aceite y daño en el motor.
Podría provocar una posible desconexión del eje del motor y pérdida de
potencia.
¿Qué harán Lincoln y
su distribuidor?
The Lincoln Motor Company ha autorizado a su distribuidor a reemplazar los
sujetadores del soporte del motor del lado delantero derecho sin costo
alguno (piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación es de menos de un día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Es posible que se necesite más tiempo
para permitir que el motor se enfríe antes de realizar esta reparación.
¿Qué debe hacer? Llame a su distribuidor lo antes posible para programar una cita de servicio
para realizar la campaña 20S72. Proporcione el VIN a su distribuidor, el cual
está impreso debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se
ven afectados por esta campaña tienen la opción de solicitar el servicio
complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso
durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de
su distribuidor si desea aprovechar esta oportunidad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.lincoln.com para conocer las direcciones de los distribuidores, ver
mapas y obtener las instrucciones para llegar.
The Lincoln Motor Company le recomienda realizar esta campaña de
seguridad en su vehículo. El propietario del vehículo es responsable de
realizar los arreglos necesarios para llevar a cabo el trabajo.
The Lincoln Motor Company puede negar la cobertura en caso de que el
vehículo hubiese sufrido daños por no haber realizado la campaña de
manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo
antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Febrero de 2021
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121 1904
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación Lincoln Way. La aplicación
se puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
COVID-19
(CORONAVIRUS)
Los distribuidores Lincoln han implementado protocolos mejorados con el fin
de asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección de los vehículos de los clientes y de los vehículos utilizados
para el servicio de retiro y entrega*, cada vez que se realiza algún servicio,
tanto antes como después de hacerlo. En la mayoría de los lugares, la
atención de vehículos se ha considerado un servicio esencial. Póngase en
contacto con su distribuidor local para confirmar las horas de servicio
actuales. Para obtener más información sobre cómo Lincoln y su distribuidor
local están trabajando arduamente para mantenerlo en las calles durante
estos tiempos difíciles, visite owner.lincoln.com.
*El servicio complementario de retiro y entrega de Lincoln se encuentra
disponible para vehículos Lincoln año de modelo 2017 y posteriores, dentro
de la garantía limitada de vehículo nuevo de 4 años/50,000 millas. Para
obtener detalles importantes, póngase en contacto con el distribuidor de su
preferencia. Podrían aplicar límites de millaje.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del
propietario actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de
nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.lincoln.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es: fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20v-788 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
The Lincoln Motor Company
*************************************************************************************************************
February 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 20S72 / NHTSA Recall 20V-788
2020 Explorer
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your
vehicle, with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, the front right-hand-side engine mount bolts and nuts may
become loose.
What is the risk? This may result in noise and vibration, oil leak, and engine damage. It could
lead to potential axle disconnect from the engine and loss of power.
What will Ford and
your dealer do?
Ford Motor Company has authorized your dealer to replace the front
right-hand-side engine-mount fasteners free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool prior to performing this repair.
What should you do? Please call your dealer without delay and request a service date for Recall
20S72. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable. You can continue to safely drive
your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this recall performed
on a timely basis. Therefore, please have this recall performed as soon as
possible.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing-impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V-788.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de seguridad 20S72 / Campaña 20V-788 de la NHTSA
2020 Explorer
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad de su
vehículo, con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
En su vehículo, los tornillos y las tuercas del soporte del motor del lado
delantero derecho podrían aflojarse.
¿Qué riesgo existe? Esto podría ocasionar ruido, vibración, fuga de aceite y daño en el motor.
Podría provocar una posible desconexión del eje del motor y pérdida de
potencia.
¿Qué medidas
adoptarán Ford y su
distribuidor?
Ford Motor Company ha autorizado a su distribuidor a reemplazar los
sujetadores del soporte del motor del lado delantero derecho sin costo alguno
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación es de menos de un día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más. Es posible que se necesite más tiempo
para permitir que el motor se enfríe antes de realizar esta reparación.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 20S72. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en
su vehículo. El propietario del vehículo es responsable de realizar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que
realice esta campaña lo antes posible.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
Febrero de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
¿Qué debe hacer?
(continuación)
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir el
control.
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20V-788 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
*************************************************************************************************************
Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 18, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice –
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Aviator 2020-2021 Chicago July 28, 2020 through July 30, 2020
Explorer 2020-2021 Chicago July 28, 2020 through July 30, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the front RH (right-hand) engine mount bolts and nuts may be loose.
A loose front differential/powertrain mount may cause noise and vibration leading to potential axle
disconnect from the engine, engine damage, oil leak, and loss of power.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this safety recall. A
complete Dealer Bulletin will be provided to dealers the 1st Quarter 2021 when it is anticipated that
parts ordering information and repair instructions will be available to support this safety recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
*************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
January 19, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
Aviator 2020-2021 Chicago July 28, 2020 through July 30, 2020
Explorer 2020-2021 Chicago July 28, 2020 through July 30, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS SAFETY RECALL
In some of the affected vehicles, the front RH (right-hand) engine mount bolts and nuts may be loose.
A loose front differential/powertrain mount may cause noise and vibration leading to oil leak and
engine damage. It could result in potential axle disconnect from the engine and loss of power.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to
replace the front right-hand-side engine-mount fasteners. This service must be performed on all
affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 8, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
OASIS ACTIVATION
OASIS was activated on December 18, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 18,
2020. Owner names and addresses will be available by February 23, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealer for an appointment to have their vehicles
remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Vehicles equipped with 3.0L 4X2 only may contact the SSSC via the SSSC Web Contact Site for
approval for 1-day rental if required.
Part shortages do not qualify for rental vehicles.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
LINCOLN PICKUP AND DELIVERY
Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery
service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC08708,
2021 Lincoln Pickup & Delivery Updates.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
(20S72) is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC08708, 2021
Lincoln Pickup & Delivery Updates for details.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
LABOR ALLOWANCES
Vehicle
Application
Description Labor
Operation
Labor
Time
2.3L All RH only – replace 1 engine mount nut and 2 engine mount
bolts 20S72B 0.6 Hours
3.0L 4×2 RH only – replace 2 engine mount nuts, 2 engine mount
bolts and 1 bolt under the mount (requires mount remove) 20S72C 6.7 Hours
3.0L 4×4 RH only – replace 2 engine mount nuts and 2 engine
mount bolts 20S72D 1.9 Hours
3.3L 4×4 RH only – replace 2 engine mount nuts and 2 engine
mount bolts 20S72E 1.4 Hours
3.0L Only Check and adjust toe
(Can only be used with C or D) 20S72F 0.6 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
The following part numbers are not yet available to repair all vehicles which require installation.
Until parts are available to repair all vehicles, dealers may only repair vehicles, which are
customer-owned vehicles and unsold vehicles with a signed sales contact.
To place an emergency order, submit a VIN-specific Part Order contact via the SSSC Web
Contact Site, along with the following:
o Any unsold vehicles must include a copy of the signed sales contact.
Part Number Description Order
Quantity
Claim
Quantity
L1MZ-4382-A All Vehicles – Engine Mount Bolt (2 required) 2 2
W719506-
S440
3.0L Engines – 4×2 Only – Sway Bar Link Nuts (2
required, package of 4) 1 2
L1MZ-4382-B 3.0L Engines – 4×2 Only – Motor Mount Stud (2 required) 2 2
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
Order the parts below through normal order processing channels:
2.3L Engines – All (4×2/4×4)
Part Number Description Order
Quantity
Claim
Quantity
W716300-S450B Mount Retainer Nuts (1 required, package of 4) 1 1
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 2 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
3.0L Engines – 4×2 Only
Note: There are only 17 VINs with this vehicle configuration, do not order these parts for dealer stock.
Part Number Description Order
Quantity
Claim
Quantity
1X4Z-9E936-AA Throttle Body Gasket 1 1
L1MZ-6L612-B RH Catalytic Converter Gasket 1 1
W712961-S439 Steering Column Pinch Bolt (1 required, package of 2) 1 1
W716300-S450B Mount Retainer Nuts (2 required, package of 4) 1 2
W716979-S439 Rear Sub Frame Bolts (2 required, package of 4) 1 2
W717521-S440 Mount to Frame Nut (2 required, package of 1) 2 2
W719413-S439 Middle Sub Frame Bolts (2 required, package of 4) 1 2
W719699-S442 RH Catalytic Converter Nuts (2 required, package of 1) 2 2
W721083-S439 Transmission mounting bracket bolts (4 required,
package of 4) 1 1
VC-13DL-G Antifreeze ~ Half Gallon per vehicle to top off 1 As
Required
3.0L Engines – 4×4 Only
Part Number Description Order
Quantity
Claim
Quantity
L1MZ-6L612-B RH Catalytic Converter Gasket 1 1
W716300-S450B Mount Retainer Nuts (2 required, package of 4) 1 2
W716979-S439 Rear Sub Frame Bolts (2 required, package of 4) 1 2
W719413-S439 Middle Sub Frame Bolts (2 required, package of 4) 1 2
W719699-S442 RH Catalytic Converter Nuts (2 required, package of 1) 2 2
3.3L Engines – 4×4 Only
Part Number Description Order
Quantity
Claim
Quantity
W716300-S450B Mount Retainer Nuts (2 required, package of 4) 1 2
W716979-S439 Rear Sub Frame Bolts (2 required, package of 4) 1 2
W719699-S442 RH Catalytic Converter Nuts (2 required, package of 1) 2 2
To guarantee the shortest delivery time, an emergency order for parts must be placed.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 3 of 3
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Safety Recall 20S72
Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles
Front Right-Hand Side Engine Mount Fastener Replacement
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
PAGE 1 OF 6
SAFETY RECALL 20S72
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021
CERTAIN 2020-2021 MODEL YEAR EXPLORER AND LINCOLN AVIATOR
VEHICLES — FRONT RIGHT-HAND SIDE ENGINE MOUNT FASTENER
REPLACEMENT
SERVICE PROCEDURE
a. 3.0L 4×2 …………………………………………………………. Page 1
b. 3.0L 4×4 …………………………………………………………. Page 2
c. 2.3L and 3.3L……………………………………………………Page 2
3.0L 4×2 Procedure
NOTE: You will replace 2 engine mount nuts, 2 engine mount bolts and 1 bolt under the mount (requires
mount to be removed).
1. Remove the Right Hand (RH) engine mount. Please follow the Workshop Manual (WSM) procedures in
Section 303-01.
2. Remove and discard the RH engine mount support bracket bolt. See Figure 1.
2011E
FRONT OF
VEHICLE
RH ENGINE MOUNT
SUPPORT BRACKET
RH ENGINE MOUNT SUPPORT
BRACKET BOLT
FIGURE 1
ATTACHMENT III
PAGE 2 OF 6
SAFETY RECALL 20S72
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021
3. Install the new RH engine mount support bracket bolt. See Figure 1.
• Torque: Stage 1 – 66 lb.ft (90 Nm).
Stage 2 – 90°.
4. Install the RH engine mount. Please follow the WSM procedures in Section 303-01.
2.3L, 3.3L and 3.0L 4×4 Procedure
For All Vehicles
1. Remove the Right Hand (RH) tire. Please follow the Workshop Manual (WSM) procedures in
Section 204-04.
2. Remove the RH steering shield retainers and the steering shield. See Figure 2.
2011B
x5
FRONT OF
VEHICLE
STEERING SHIELD
FIGURE 2
ATTACHMENT III
PAGE 3 OF 6
SAFETY RECALL 20S72
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021
3. Remove the wheel liner push pin. See Figure 3.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2011C
FRONT OF
VEHICLE
WHEEL WELL
PUSH PIN
FIGURE 3
For 3.0L and 3.3L 4×4 Vehicles
4. Remove the RH catalytic converter. Please follow the WSM procedures in Section 309-00.
NOTE: Body and frame removed for clarity.
5. Replace each engine mount bolt and nut, one fastener at a time, with a new bolt or nut. Discard all 4 of
the original fasteners. See Figure 4.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower rear bolt and lower front nut from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
2011D
FRONT OF
VEHICLE
RH ENGINE
MOUNT
LOWER REAR
ENGINE MOUNT BOLT
TOP FRONT
ENGINE MOUNT BOLT
LOWER FRONT
ENGINE MOUNT NUT
TOP REAR
ENGINE MOUNT NUT x2
x2
FIGURE 4
ATTACHMENT III
PAGE 4 OF 6
SAFETY RECALL 20S72
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2011F
4
2
1
3
TOP REAR
ENGINE MOUNT NUT
LOWER REAR
ENGINE MOUNT BOLT
FRONT OF
VEHICLE
RH ENGINE
MOUNT
TOP FRONT
ENGINE MOUNT BOLT
LOWER FRONT
ENGINE MOUNT NUT
FIGURE 5
NOTE: Body and frame removed for clarity.
6. Torque the new bolts and nuts in the sequence show. See Figure 5.
• Torque: Stage 1 – 66 lb.ft (90 Nm).
Stage 2 – 90°.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower rear bolt and lower front nut from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
ATTACHMENT III
PAGE 5 OF 6
SAFETY RECALL 20S72
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021
For 2.3L Vehicles
NOTE: Body and frame removed for clarity.
7. Replace each engine mount bolt and nut, one fastener at a time, with a new bolt or nut. Discard all 3 of
the original fasteners. See Figure 6.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower bolt from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2011G
TOP REAR
ENGINE MOUNT NUT
TOP FRONT
ENGINE MOUNT BOLT
LOWER ENGINE
MOUNT BOLT
x1
x2
FIGURE 6
ATTACHMENT III
PAGE 6 OF 6
SAFETY RECALL 20S72
CPR © 2021 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
01/2021
1
3
2
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2011H
TOP REAR
ENGINE MOUNT NUT
TOP FRONT
ENGINE MOUNT BOLT
LOWER ENGINE
MOUNT BOLT
FIGURE 7
NOTE: Body and frame removed for clarity.
8. Torque the new bolts and nuts in the sequence show. See Figure 7.
• Torque: Stage 1 – 66 lb.ft (90 Nm).
Stage 2 – 90°.
NOTE: Access the top front bolt through the wheel well.
NOTE: Access the lower bolt from underneath the vehicle.
NOTE: Access the top rear nut though the wheel well using an impact swivel socket and extension.
For All Vehicles
9. Reassemble the vehicle by reversing the disassembly Steps.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
SEOCONTENT-END
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | EXPLORER | 2020-2021 |
| LINCOLN | AVIATOR | 2020-2021 |
10 Associated Documents
ISSUED Renotification Notice
RCRN-20V788-6573.pdf 366.701KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V788-1365.PDF 211.236KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Safety Recall 20S72 Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles Front Right-Hand Side Engine Mount Fastener Replacement
Miscellaneous Document – Media Release re Safety recall for select 2021 Ford E-Series vehicles for 7.3-liter engine cover thermal management; Safety recall for select 2020-21 Ford Explorer and Lincoln Aviator vehicles
RMISC-20V788-5506.pdf 232.399KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re Certain 2020-2021 Model Year Explorer and Lincoln Aviator Vehicles Front Right-Hand Side Engine Mount Fastener Replacement
RCMN-20V788-1174.pdf 1215.008KB
Recall Acknowledgement
Defect Notice 573 Report
RCLRPT-20V788-7593.PDF 215.237KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V788-5402.pdf 50.916KB
ISSUED Owner Notification Letter(Part 577)
Recall Quarterly Report #3, 2021-3
RCLQRT-20V788-9286.PDF 211.32KB
Latest Recalls Documents
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
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- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
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- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
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- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
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- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- 【Precise Torque Control｜±3% High Accuracy】 HERONIX 3/8 torque wrench provides a working torque range of 5–50 Ft-Lb (6.8–67.8 Nm), ideal for precise mechanical adjustments. Each torque wrench 3/8 drive is factory-calibrated to ±3% accuracy and verified through extensive testing to ensure consistent performance. Perfect for spark plugs, bike components, and automotive repair.
- 【Laser-Etched Dual Scale｜Clear & Easy to Read】 This mini torque wrench features high-contrast laser-etched Ft-Lb and Nm scales on a durable black surface, ensuring excellent readability in any lighting environment. Quick, accurate torque settings help improve efficiency for every repair task.
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