December 17, 2020 NHTSA CAMPAIGN NUMBER: 20V791000
Air Bag Missing First Stage Booster/FMVSS 208
Air bag modules missing the first-stage booster propellant will not deploy as intended in a crash, increasing the risk of injury.
NHTSA Campaign Number: 20V791
Manufacturer Ford Motor Company
Components AIR BAGS
Potential Number of Units Affected 12
Summary
Ford Motor Company (Ford) is recalling certain 2020 EcoSport and 2019-2020 Transit Connect vehicles. The driver side frontal air bag modules are missing the first-stage booster propellant and sleeve. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, “Occupant Crash Protection.”
Remedy
Ford will notify owners, and dealers will replace the affected air bag module on either the driver or passenger side, free of charge. This recall began February 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20C26.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Vehicle has a Recall
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| EcoSport | 2020 | Chennai | August 20, 2019 through February 13, 2020 |
| Transit
Connect | 2019-2020 | Valencia | June 19, 2019 through March 11, 2020 |
REASON FOR THIS COMPLIANCE RECALL
In all of the affected vehicles, the airbag modules are missing the first-stage booster propellant and sleeve. The airbag will not deploy as intended in a crash, increasing the risk of injury. The current airbag may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. FMVSS 208 – Airbag.
SERVICE ACTION
Dealers are to replace the appropriate airbag. This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 15, 2021. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PARTS
| Part Number | Description | Order Quantity | Claim Quantity |
| GN1Z – 58043B13 – AB | EcoSport Driver Airbag | 1 | 1 |
| GN1Z – 58044A74 – B | EcoSport Front Passenger Airbag | 1 | 1 |
| KT1Z – 17044 – A74A | Transit Connect Front Passenger Airbag | 1 | 1 |
SEOCONTENT-START
Ford Motor Company – 20C26
Date: 17-DEC-2020
The airbag modules included in 20C26 are supplied by two Tier 1 manufacturers. Ford Motor Company is including additional details in this attachment to provide clarification for the Tier 1 suppliers involved due to the limited space available in the Manufacturer Recall Portal.
Transit Connect Airbag Modules are supplied by:
Company Name: ZF Automotive Systems Poland SP.Z.O.O
Address 1: Rolnicza 33
Address 2:
City: Czestochowa
State:
Zip Code: 42-200
Country: Poland
Company Contact Information
First Name: Michal
Last Name: Kozuch
Position: Quality Manager
Phone: +48-343-43-16-12
E-mail: [email protected]
EcoSport Airbag Modules are supplied by:
Company Name: Rane TRW Steering Systems PVT LTD
Address 1: 48th KM, G.S.T. Road (NH 45)
Address 2:
City: Chennai
State: Tamil Nadu
Zip Code: 603204
Country: India
Company Contact Information
First Name: Hari krishnan
Last Name: S
Position: Quality Manager
Phone: +91-44-47407860
E-mail: [email protected]
************************************************************************************************************
July, 2021
* * * IMPORTANT SAFETY RECALL REMINDER * * *
According to our records, your 2020 Ecosport has not had necessary safety recall repairs made. We urge you to
have the free repair performed at your local dealership as soon as possible.
Recall Number
and Description:
20C26 – ZF DUAL-STAGE AIRBAG MANUFACTURED WITHOUT FIRST-STAGE
BOOSTER
What is the
issue?
On your vehicle, it may be possible the driver or front passenger airbag was manufactured
without a first-stage booster.
This could result in the airbag not deploying as intended in the event of a crash, increasing the
risk of injury.
If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.
If you wish to contact us through the Internet, our address is: owner.ford.com.
Thank you for your attention to this very important matter.
Julio de, 2021
* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *
SegUR nuestros registros, no se realizaron en sur 2020 Ecosport las reparaciones necesarias correspondientes a la campaña
de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.
Número y
descripción de la
campaña:
20C26 – BOLSA DE AIRE DE DOBLE ETAPA ZF FABRICADA SIN REFORZADOR DE
PRIMERA ETAPA
¿Cuál es el
problema?
Es posible que la bolsa de aire del conductor y del pasajero delantero de su vehículo haya
sido fabricada sin un reforzador de primera etapa.
Esto podría provocar que la bolsa de aire no se despliegue según lo previsto en caso de
choque, lo cual aumenta el riesgo de sufrir lesiones.
Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332.
Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Gracias por su atenciic en este asunto sumamente importante.
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
SEE OTHER SIDE FOR
OPENING INSTRUCTIONS
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
REMOVE THESE SIDE EDGES FIRST
Š THEN FOLD, CREASE AND TEAR THIS STUB ALONG PERFORATION Š
P.O. BOX 1904
DEARBORN, MI 48121-1904
************************************************************************************************************
February 2021
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121 1904
* * * IMPORTANT SAFETY RECALL * * *
Compliance Recall Notice 20C26 / NHTSA Recall 20V-791
2020 Ecosport
Your Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that your vehicle, with the VIN shown above, fails to conform to
Federal Motor Vehicle Safety Standard (FMVSS) (FMVSS) No. FMVSS 208 – Airbag.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue? On your vehicle, it may be possible the driver or front passenger airbag was
manufactured without a first-stage booster.
What is the risk? This could result in the airbag not deploying as intended in the event of a
crash, increasing the risk of injury.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace the appropriate front airbag free of charge
(parts and labor).
How long will it take? The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do? Please call your dealer without delay and request a service date for Recall
20C26. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this
compliance recall. You should contact your dealer for an appointment to
have your vehicle remedied as soon as practicable. You can continue to
safely drive your vehicle.
If you do not already have a servicing dealer, you can access
owner.ford.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this compliance recall completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: owner.ford.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM – 8:00PM
(Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll free at
1-866-906-9811. Representatives are available 24 hours a day.
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to safercar.gov. Reference NHTSA Safety
Recall 20V-791.
Thank you for your attention to this important matter.
Ford Customer Service Division
JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de campaña de cumplimiento 20C26 / Campaña 20V-791 de la NHTSA
2020 Ecosport
Número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los
EE. UU.
Ford Motor Company ha determinado que su vehículo, con el VIN que aparece más arriba, no cumple
con la norma federal de seguridad para vehículos de motor (FMVSS) n.° FMVSS 208 – Bolsa de aire.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema.
Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
Es posible que la bolsa de aire del conductor y del pasajero delantero de su
vehículo haya sido fabricada sin un reforzador de primera etapa.
¿Qué riesgo existe? Esto podría provocar que la bolsa de aire no se despliegue según lo previsto
en caso de choque, lo cual aumenta el riesgo de sufrir lesiones.
¿Qué medidas
adoptarán Ford y su
distribuidor?
En este momento las piezas para reparar su vehículo se encuentran
disponibles. Ford Motor Company ha autorizado a su distribuidor a
reemplazar la bolsa de aire correspondiente sin costo alguno (piezas y mano
de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su distribuidor tarde un poco más.
¿Qué debe hacer? Llame de inmediato al distribuidor y solicite una cita de servicio para realizar
la campaña 20C26. Proporcione el VIN a su distribuidor, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de conformidad, Ford no ha emitido instrucciones de no
manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de
programar una cita para solucionar este problema lo más pronto posible.
Puede continuar manejando su vehículo con seguridad.
Si aún no tiene un distribuidor para realizar el servicio, puede acceder a
owner.ford.com para conocer las direcciones de los distribuidores, ver mapas
y obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de cumplimiento
en su vehículo. El propietario del vehículo es responsable de realizar los
arreglos necesarios para llevar a cabo el trabajo.
Tenga presente que: La ley federal exige que los arrendadores de
vehículos que reciban este aviso de campaña envíen una copia del
mismo al arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones, como reserva y pago de estacionamientos en ciertos
lugares, además de control de ciertas funciones en el vehículo (bloqueo y
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.
Febrero de 2021
Ford Motor Company
División de Servicio al Cliente de Ford
P. O. Box 1904
Dearborn, Michigan 48121
COVID-19
(CORONAVIRUS)
Los distribuidores Ford han implementado protocolos mejorados con el fin de
asegurar tanto su seguridad como la de los empleados de los diferentes
distribuidores. Esto incluye procedimientos específicos de limpieza y
desinfección antes y después de realizar servicio en cada uno de los
vehículos de nuestros clientes. En la mayoría de los lugares, la atención de
vehículos se ha considerado un servicio esencial. Póngase en contacto con
su distribuidor local para confirmar las horas de servicio actuales. Para
obtener más información sobre cómo Ford y su distribuidor local están
trabajando arduamente para mantenerlo en las calles durante estos tiempos
difíciles, visite owner.ford.com.
¿Qué pasa si usted
ya no es el
propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío
de notificaciones al propietario conocido más reciente del registro. Nuestros
registros se basan principalmente en datos estatales y de propiedad, que
indican que usted es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno,
comuníquese con el Gerente de Servicio de su distribuidor para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y
uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse
con nosotros a través de Internet, nuestra dirección es: owner.ford.com.
Las personas con problemas de audición pueden llamar al 1-800-232-5952
(TDD). Los representantes atienden de lunes a viernes, de 8:00 a.m. a
8:00 p.m. (hora del este).
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET,
elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es:
fleet.ford.com.
Los representantes atienden de lunes a viernes, de 8:00 a.m. a 8:00 p.m.
(hora del este).
PROPIETARIOS DE CASAS RODANTES: Si tiene dudas o preguntas,
comuníquese con nuestro Centro de Asistencia a Clientes de Casas
Rodantes sin cargo al 1-866-906-9811. Los representantes se encuentran
disponibles las 24 horas del día.
Si continúa con dificultades para reparar su vehículo en un tiempo razonable
o sin cargo, le sugerimos que escriba al Administrador, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al
1-888-327-4236 (TTY: 1-800-424-9153) o visite safercar.gov. Referencia:
Campaña de seguridad 20V-791 de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
************************************************************************************************************
Copyright 2020 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
December 18, 2020
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
– Compliance Recall 20C26
Certain 2020 Model Year EcoSport and 2019-2020 Transit Connect Vehicles
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
EcoSport 2020 Chennai August 20, 2019 through February 13, 2020
Transit Connect 2019-2020 Valencia June 19, 2019 through March 11, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
In all of the affected vehicles, the airbag modules are missing the first-stage booster propellant and
sleeve. The airbag will not deploy as intended in a crash, increasing the risk of injury. The current
airbag may not conform to the requirements specified by Federal Motor Vehicle Safety Standard
(FMVSS) No. FMVSS 208 – Airbag.
SERVICE ACTION
DO NOT DEMONSTRATE OR DELIVER any new in-stock vehicles involved in this compliance recall.
A complete Dealer Bulletin will be provided to dealers in January when it is anticipated that parts
ordering information and repair instructions will be available to support this compliance recall.
IMPORTANT: Dealers should open a Repair Order (RO) only when a full dealer bulletin is
published. Opening an RO against an Awareness or Advance Notice will result in warranty
rejections against a recall.
CUSTOMER NOTIFICATION
Owners of record will be notified via first-class mail after repair instructions and parts ordering
information have been provided to dealers.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory prior to delivery.
Copyright 2020 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2020 Ford Motor Company
ATTACHMENT IV
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance 20C26
Certain 2020 EcoSport and 2019-2020 Transit Connect Vehicles
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
AFFECTED VEHICLES
The following table contains a list of VINs for vehicles that were delivered in US and Canada. These
vehicles will require repairs before delivery to customers.
MAJ3S2KEXLC319071 Driver Airbag
MAJ3S2GE1LC321087 Driver Airbag
MAJ6S3JL5LC322267 Driver Airbag
MAJ6S3GLXLC326046 Driver Airbag
MAJ3S2GE2LC326718 Driver Airbag
MAJ6S3GL7LC327185 Driver Airbag
MAJ3S2GE0LC341024 Driver Airbag
MAJ3S2GE3LC342524 Driver Airbag
MAJ6S3KL5LC343554 Driver Airbag
MAJ6S3GL1LC360571 Front Passenger Airbag
MAJ6S3GL4LC344820 Front Passenger Airbag
NM0LS7E2XL1474396 Front Passenger Airbag
NM0LS6E23L1439659 Front Passenger Airbag
************************************************************************************************************
Copyright 2021 Ford Motor Company
David J. Johnson Ford Motor Company
Director P. O. Box 1904
Service Engineering Operations Dearborn, Michigan 48121
Ford Customer Service Division
February 1, 2021
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C26
Certain 2020 Model Year EcoSport and 2019-2020 Transit Connect Vehicles
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
REF : NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice
Compliance Recall 20C26
Certain 2020 Model Year EcoSport and 2019-2020 Transit Connect Vehicles
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
AFFECTED VEHICLES
Vehicle Model Year Assembly Plant Build Dates
EcoSport 2020 Chennai August 20, 2019 through February 13, 2020
Transit
Connect 2019-2020 Valencia June 19, 2019 through March 11, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS COMPLIANCE RECALL
In all of the affected vehicles, the airbag modules are missing the first-stage booster propellant and
sleeve. The airbag will not deploy as intended in a crash, increasing the risk of injury. The current
airbag may not conform to the requirements specified by Federal Motor Vehicle Safety Standard
(FMVSS) No. FMVSS 208 – Airbag.
SERVICE ACTION
Dealers are to replace the appropriate airbag. This service must be performed on all affected vehicles
at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of February 15, 2021. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
PLEASE NOTE:
Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Attachment IV: VIN List
Owner Notification Letters
Copyright 2021 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C26
Certain 2020 Model Year EcoSport and 2019-2020 Model Year Transit Connect
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
OASIS ACTIVATION
OASIS will be activated on February 1, 2021.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on February 1,
2021. Owner names and addresses will be available by March 1, 2021.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
compliance recall. Owners should contact their dealer for an appointment to have their
vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.
Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
Copyright 2021 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C26
Certain 2020 Model Year EcoSport and 2019-2020 Model Year Transit Connect
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20C26 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
Copyright 2021 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Compliance Recall 20C26
Certain 2020 Model Year EcoSport and 2019-2020 Model Year Transit Connect
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
LABOR ALLOWANCES
Description – Replace Front Passenger or Driver Airbag Labor Operation Labor Time
Transit Connect – Front Passenger Airbag 20C26B 3.2 Hours
EcoSport – Driver Airbag 20C26D 0.4 Hours
EcoSport – Front Passenger Airbag 20C26E 7.5 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
SSSC Web Contact Site:
To place an order for parts, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.
Part Number Description Order
Quantity
Claim
Quantity
GN1Z – 58043B13 – AB EcoSport Driver Airbag 1 1
GN1Z – 58044A74 – B EcoSport Front Passenger Airbag 1 1
KT1Z – 17044 – A74A Transit Connect Front Passenger Airbag 1 1
Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply
strategy and when open ordering resumes.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
ATTACHMENT Ill
PAGE 1 OF 1
COMPLIANCE RECALL 20C26
CERTAIN 2020 MODEL YEAR ECOSPORT AND 2019-2020 MODEL YEARTRANSIT
CONNECT VEHICLES – ZF DUAL-STAGE AIRBAG MANUFACTURED WITHOUT
FIRST-STAGE BOOSTER
SERVICE PROCEDURE
1. Refer to the VIN list in Attachment IV to determine which front airbag to replace.
2. Based on the VIN, replace the Driver or Passenger Airbag as required. Please follow the Workshop
Manual (WSM) procedures in Section 501-20.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
~~~ CPR @ 2021 FORD MOTOR COMPANY
~ DEARBORN, MICHIGAN 48121
02/2021
NEW VEHICLE DEMONSTRATION/ DELIVERY HOLD
Compliance Recall 20C26
ATTACHMENT IV
Page 1 of 1
Certain 2020 Model Year EcoSport and 2019-2020 Model Year Transit Connect
ZF Dual-Stage Airbag Manufactured without First-Stage Booster
AFFECTED VEHICLES
The following table contains a list of VINs for vehicles that were delivered in US and Canada. These
vehicles will require repairs before delivery to customers.
MAJ3S2KEX
MAJ3S2GE1
MAJ6S3JL5L
MAJ6S3GLXL
MAJ3S2GE2L
MAJ6S3GL7L
MAJ3S2GE0L
MAJ3S2GE3LC
MAJ6S3KL5L
MAJ6S3GL 1L
MAJ6S3GL4L
NM0LS7E2XL 1
NM0LS6E23L 1
Driver Airbag
Driver Airbag
Driver Airbag
Driver Airbag
Driver Airbag
Driver Airbag
Driver Airbag
Driver Airbag
Driver Airbag
Front Passenger Airbag
Front Passenger Airbag
Front Passenger Airbag
Front Passenger Airbag
© Copyri ght 2020 Ford Mo t or Company
************************************************************************************************************
SEOCONTENT-END
3 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | ECOSPORT | 2020 |
| FORD | TRANSIT CONNECT | 2019-2020 |
11 Associated Documents
Recall 573 Report – Amendment 1
RCLRPT-20V791-8463.PDF 215.514KB
ISSUED Renotification Notice
RCRN-20V791-2645.pdf 545.616KB
Recall Acknowledgement
RCAK-20V791-7519.pdf 292.757KB
Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Advance Notice – Compliance Recall 20C26 Certain 2020 Model Year EcoSport and 2019-2020 Transit Connect Vehicles ZF Dual-Stage Airbag Manufactured without First-Stage Booster
RCMN-20V791-4992.pdf 253.595KB
Noncompliance Notice 573 Report
RCLRPT-20V791-3215.PDF 215.489KB
Miscellaneous Document – Additional Supplier Information
RMISC-20V791-6666.pdf 156.187KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V791-9823.pdf 50.796KB
Recall Quarterly Report #2, 2021-2
RCLQRT-20V791-1375.PDF 211.235KB
Manufacturer Notices(to Dealers,etc) (redacted) re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD Compliance Recall 20C26 Certain 2020 Model Year EcoSport and 2019-2020 Transit Connect Vehicles ZF Dual-Stage Airbag Manufactured without First-Stage Booster
RCMN-20V791-4422.pdf 314.362KB
Recall Quarterly Report #1, 2021-1
RCLQRT-20V791-0906.PDF 211.134KB
Recall Quarterly Report #3, 2021-3
RCLQRT-20V791-4270.PDF 211.314KB
Latest Recalls Documents
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