Equipment Recall 20C10 – Headlamp Inspection – 2013-2016 Lincoln MKZ

April 24, 2020 NHTSA CAMPAIGN NUMBER: 20E025000

Headlamps May Not Function Properly/FMVSS 108

The incorrect headlamps may reduce the driver’s visibility or make the vehicle less visible, increasing the risk of a crash.

 

NHTSA Campaign Number: 20E025

Manufacturer Ford Motor Company

Components EXTERIOR LIGHTING

Potential Number of Units Affected 130

 

Summary

Ford Motor Company (Ford) is recalling certain Replacement Headlamps, part number DP5Z-13008-T and DP5Z-13008-V, sold for use with 2013-2016 Lincoln MKZ vehicles. The headlamps may have an improper beam pattern and incorrect horizontal adjustment, the side markers may not illuminate and DOT markings may be missing. As such, these headlamps fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”

 

Remedy

Ford will notify vehicle manufacturers, and dealers will inspect the headlamps, and replace the headlamps, as necessary, free of charge. Additionally, Ford will instruct dealers to return all improper headlamps and not to install them on any vehicles. The recall is expected to begin May 25, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20C10.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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April 27, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Equipment Recall 20C10
Certain 2013-2016 Model Year MKZ Vehicles
Headlamp Inspection

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
MKZ	2013-2016	Hermosillo	January 3, 2013 through November 11, 2015

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS EQUIPMENT RECALL

Some of the affected vehicles were repaired using service replacement headlamps that were not intended for use in the U.S. Headlamp part numbers DP5Z-13008-T or DP5Z-13008-V may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (F/CMVSS) 108, including headlamp beam pattern, side marker presence and DOT markings.

According to Ford Motor Company records, your dealership either serviced an affected vehicle with, or sold over the counter one of the suspect part numbers (DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP, or DP5Z-13008-VCP).

 

SERVICE ACTION

For known affected vehicles, dealers are to inspect and if necessary, replace one or both headlamps. Additionally, dealers are to review their part sales records and contact any customers to whom a suspect headlamp was sold. Give the owner a copy of the 20C10 Owner Notification Letter and schedule a service date for inspection, and repairs if needed.

For any vehicle that is not identified in OASIS or FSA VIN List that is found to have the suspect headlamp(s) installed, please contact the Special Service Support Center (SSSC) via the Web Contact Site to request adding an affected VIN to this equipment recall prior to performing this service action. Use a VIN specific Non-Involved Vehicle Request.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

Dealers should also return any remaining in-stock DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP, or DP5Z-13008-VCP headlamps per EFC07963.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed to owners of known affected vehicles the week of May 25, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
Recall Reimbursement Plan

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

Equipment Recall 20C10
Certain 2013-2016 Model Year MKZ Vehicles
Headlamp Inspection

 

OASIS ACTIVATION

OASIS will be activated on April 27, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 27, 2020. Owner names and addresses will be available by June 9, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this equipment recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Immediately contact any customers who have purchased a suspect headlamp through your dealership. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

• This equipment recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
• Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan, which is posted with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. Box 6251, Dearborn, MI 48121-6251.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with replacing one or both headlamps.
• Repairs performed with the incorrect headlamp(s) as the result of a collision, where the cost of repair was covered by an automotive insurance policy, are not eligible for refund.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked. o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o When entering claims, select claim type 31: Field Service Action. The FSA number 20C10 is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Refunds: Submit refunds on a separate repair line.
  • Program Code: 20C10         – Misc. Expense: ADMIN
  • Expense: REFUND             – Misc. Expense: 0.2 Hrs.
    • Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.

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ATTACHMENT II

Equipment Recall 20C10
Certain 2013-2016 Model Year MKZ Vehicles
Headlamp Inspection

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect headlamps – PASS	20C10A	0.2 Hours
Inspect and replace a single headlamp (Includes time to take photos and send to SSSC)	20C10B	1.9 Hours
Inspect and replace both headlamps (Includes time to take photos and send to SSSC)	20C10C	2.0 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

To place an order for one or both headlamps, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

NOTE: A photo of the headlamp(s) requiring replacement must be included in the SSSC part order contact. Refer to Attachment III for instructions.

Description	Part Number	Order Quantity	Claim Quantity
Driver side headlamp	DP5Z-13008-U	As Required
Passenger side headlamp	DP5Z-13008-S

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2013-2016 MODEL YEAR MKZ VEHICLES — HEADLAMP INSPECTION

 

SERVICE PROCEDURE

1. Turn the headlamp switch position to park lamps and inspect both headlamp assemblies.  Do both front side marker lamps illuminate?  See Figure 1.
   • Yes –  Passes inspection, replacement is not required.
   • No –  Proceed to Step 2.

FIGURE 1

 

2. Do both headlamps have a “DOT” marking on the front of the lens?  See Figure 2.
   • Yes –  Passes inspection, please follow the Workshop Manual (WSM) procedures in Section 417-01 to diagnose non-functioning front side marker lamps.  This recall does not apply.
   • No –  Proceed to Step 3.

FIGURE 2

 

3. Open the hood and inspect the back of both headlamp assemblies.  Does either headlamp have a      horizontal adjuster?  See Figure 3.
   • Yes –  Does not pass inspection, replace headlamp(s) that have the horizontal adjuster.  Please follow the Workshop Manual (WSM) procedures in Section 417-0.  Take a photo of the headlamp lens showing the DOT marking is not present and/or the horizontal adjuster screw being present on the back of the headlamp(s).  Send in contact to SSSC along with requested headlamp(s) requiring replacement.
   • No –  Passes inspection, please follow the Workshop Manual (WSM) procedures in Section 417-01 to diagnose non-functioning front side marker lamps.  This recall does not apply.

FIGURE 3

 

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Ford Motor Company
Recall Reimbursement Plan for 20C10

 

Ford and Lincoln dealers are in the best position to quickly and efficiently process reimbursement requests.  However, federal legislation requires all motor vehicle manufacturers to establish processes through which customers may seek recall reimbursement directly from the manufacturer or from the dealers. 

Regarding the specific reimbursement plan for Recall # 20C10, owners who have paid for service to remedy the defect or noncompliance must have had that service performed prior to June 8,2020.  After this date, if repairs related to this recall are performed by a non-Ford repair facility in an emergency situation, customers must submit any refund requests through their dealership.  As required by this federal regulation, Ford Motor Company submitted the details of its latest General Recall Reimbursement Plan in a letter to the National Highway Traffic Safety Administration (NHTSA) in February 2019.  The following is the text of that letter and the Plan:

 

General Recall Reimbursement Plan
(As submitted to the NHTSA)

 

Pursuant to the requirements set forth in 49 CFR Part 573 and Part 577 of the Code of Federal Regulations, Ford Motor Company (Ford) is submitting required information pertaining to our general reimbursement plan for the cost of remedies paid for by vehicle owners before they are notified of a related safety recall.

Set forth below is Ford’s general plan to reimburse owners and purchasers for costs incurred for remedies in advance of notification of potential safely-related defects or noncompliances pursuant to Part 573.6 (c)(8)(i).  This plan has not changed since our February 20, 2019 submission.

 

Reimbursement Notification

Ford’s notice to a vehicle owner in accordance with 49 CFR Part 577 will indicate that Ford is offering a refund if the owner paid to have service to remedy the defect or noncompliance prior to a specified ending date.  In accordance with Part 573.13 (c)(2), this ending date will be defined as a minimum of ten calendar days after the date on which Ford mailed the last of its Part 577 notifications to owners, and will be indicated in the specific reimbursement plan available to owners for an individual recall.  This notice will direct owners to seek eligible reimbursement through authorized dealers or, at their option, directly through Ford at the following address:

Ford Motor Company
P.O. Box 6251
Dearborn, MI  48121-6251

 

Ford notes that this rule allows for the identification of a beginning date for reimbursement eligibility.  Under the rule, an owner who paid to remedy the defect or noncompliance prior to the identified beginning date would not be eligible for reimbursement.  Ford generally has not established such a beginning date for reimbursement eligibility and does not presently anticipate changing this general policy.  However, in any case where Ford determines a beginning date is appropriate, Ford will indicate that date in the owner notice.  As permitted by 577.11(e), Ford may not include a reimbursement notification when all vehicles are well within the warranty period, subject to approval by the agency.

 

Costs to be Reimbursed

For vehicles, reimbursement will not be less than the lesser of:

• The amount paid by the owner for the remedy that specifically addressed and was reasonably necessary to correct the defect or noncompliance that is the subject of the recall, or
• The cost of parts for the remedy (to be no more than the manufacturer’s list retail price for authorized part(s), plus associated labor at local labor rates, miscellaneous fees (such as disposal of waste) and taxes.

For replacement equipment, reimbursement will be the amount paid by the owner for the replacement item (limited by the amount of the retail list price of the defective or noncompliant item that was replaced, plus taxes, where the brand or model purchased by the owner was different than the brand or model that was the subject of the recall).  If the item of motor vehicle equipment was repaired, the reimbursement provisions identified above for vehicles will apply.

Ford notes that costs incurred by the owner within the period during which Ford’s original or extended warranty would have provided for a free repair of the problem will not be eligible for reimbursement, as provided by Part 573.13 (d)(1).

 

Entities Authorized to Provide Reimbursement

Ford will continue to use authorized dealers to reimburse owners under the specific reimbursement plans for a particular recall, and will encourage owners to pursue requests for reimbursement directly through dealers to expedite reimbursement.  Ford will also provide a mailing address to which customers can, at their option, send requests for reimbursement directly to Ford, as previously noted.  Requests for reimbursement sent directly to Ford may take up to 60 days to process.  Whether the owner chooses to pursue reimbursement requests through a dealer or directly through Ford, the owner will be directed to submit the required documentation, upon which reimbursement eligibility will be determined.

 

Required Documentation

The reimbursement determination will depend upon the information provided by the customer.  Consistent with Part 573.13 (d)(4) the following information must be submitted:

• Claimant name and address
• Vehicle make, model, and model year
• Vehicle identification number (VIN) and, for replacement equipment, a description of such equipment or, for tires, the model, size and TIN (DOT code)
• Identification of the recall number (either the Ford recall number or the NHTSA recall number)
• Identification of the owner of the recalled vehicle at the time that the pre-notification remedy was obtained
• An original receipt for the pre-notification remedy that includes a breakdown of the amount for parts, labor, other costs and taxes, including costs for the replacement item. Where the receipt covers work other than to address the recall or noncompliance, Ford may require the claimant to separately identify costs that are eligible for reimbursement.
• If the remedy was obtained during the warranty period, documentation indicating that the warranty was not honored or the warranty repair did not correct the problem related to the recall.

Failure to submit all of the above information may result in denial of the reimbursement request.

 

Additional Information

The Part 577 required owner notice will provide a toll-free telephone number through which specific information about the reimbursement plan can be requested from Ford.  This general reimbursement plan will be incorporated into notifications pursuant to Part 573.6 by reference.  Information specific to an individual recall also may be incorporated into the Part 573.6 notification.

 

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November, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2013 MKZ has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:

20C10 – Headlamp Inspection

What is the issue?

Certain service replacement headlamps that are not approved for use in the U.S. may have been installed on your vehicle during a prior service repair. NOTE: This recall affects vehicles previously repaired using any of the following service part numbers: DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP, or DP5Z-13008-VCP. Incorrect replacement headlamps do not comply with the requirements of FMVSS 108. Replacement headlamps that do not meet FMVSS 108 may affect the visibility to other vehicles increasing the risk of a crash.

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332. If you wish to contact us through the Internet, our address is: www.owner.lincoln.com. Thank you for your attention to this very important matter.

 

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Noviembre de, 2020

* * * RECORDATORIO IMPORTANTE PROGRAMA DE SEGURIDAD * * *

SegURnuestros registros, no se realizaron en sur 2013 MKZ las reparaciones necesariascorrespondientesa la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidorlocallo antesposible.

Número y descripción de la campaña:

20C10 – Inspección del faro

¿Cuál es el problema?

Ciertos faros de reemplazo de servicio que no están aprobados para su uso en los EE. UU. Pueden haberse instalado en su vehículo durante una reparación de servicio anterior. NOTA: Este retiro del mercado afecta a vehículos reparados previamente con cualquiera de los siguientes números de parte de servicio: DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP o DP5Z-13008-VCP. Los faros de reemplazo incorrectos no cumplen con los requisitos de FMVSS 108. Los faros de reemplazo que no cumplen con FMVSS 108 pueden afectar la visibilidad de otros vehículos y aumentar el riesgo de un choque.

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332. Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.owner.lincoln.com. Gracias por su atenciic en este asunto sumamente importante.

 

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May 2020

* * * IMPORTANT SAFETY RECALL * * *

 

Equipment Recall Notice 20C10 / NHTSA Recall 20E-025

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that your dealership purchased one or more Korea & China replacement headlamp assemblies that fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108 requirements, including headlamp beam pattern, side marker presence and markings.

What is the issue?	Certain replacement headlamps that are not approved for use in the U.S. may have inadvertently been installed on U.S. based vehicles. According to our records, your dealership purchased, and may have installed or sold over the counter, one of the suspect parts with service part numbers DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP, or DP5Z-13008-VCP. There is no vehicle traceability for these non-compliant service parts, and as such your dealership principal is the owner of record. A separate letter has been sent notifying your dealership principal.
What is the risk?	Incorrect replacement headlamps do not comply with the requirements of FMVSS 108. Replacement headlamps that do not meet FMVSS 108 may affect the visibility to other vehicles increasing the risk of a crash.
What should you do?	Please have your parts and service departments complete the following: Review your customer-pay invoices to determine if you have installed any of the affected headlamps on U.S. based vehicles. Review part sales records and contact any customers or third-party repair facilities (body shops, etc.) that purchased the suspect parts from you over the counter. Arrange to inspect potentially affected vehicles. Please contact the Special Service Support Center (SSSC) via the Web Contact Site, using a VIN specific Non-Involved Vehicle Request, to request adding a vehicle to this equipment recall prior to performing this service action. Post the customer flyer in your parts department where customers can view it.  The flyer is included with this letter and available on PTS as an attachment to 20C10 Check to see if you have any suspect service parts in inventory and return them as needed following the normal part return process.

Thank you for your attention to this important matter.

The Lincoln Motor Company

 

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IMPORTANT SAFETY RECALL NOTICE

May 2020

Equipment Recall Notice 20C10 / NHTSA Recall 20E-025  

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety may exist in certain replacement headlamp assemblies that were sold as service replacement parts between May 2016 and March 2019 intended for installation on 2013-2016 Model Year MKZ Vehicles.

What is the risk?	Incorrect replacement headlamps do not comply with the requirements of FMVSS 108. Replacement headlamps that do not meet FMVSS 108 may affect the visibility to other vehicles increasing the risk of crash. Affected headlamp part numbers are DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP, or DP5Z-13008-VCP.
What should you do?	If you purchased an affected headlamp or believe that an affected headlamp may have been installed in your vehicle, please contact your local dealer without delay and request a service date for Equipment Recall 20C10.

The Lincoln Motor Company has authorized your dealer to inspect and replace the headlamp if necessary, free of charge (parts and labor).

If you do not already have a servicing dealer, you can access www.LincolnOwner.com for dealer addresses, maps, and driving instructions.   

The vehicle owner is responsible for making arrangements to have the work completed.

If you have questions or concerns, please contact our Customer Relationship Center at 1-866-4367332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com.

For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM(Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20E-025.

Thank you for your attention to this important matter.

Post until December 31, 2020

 

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June 2020

* * * IMPORTANT EQUIPMENT RECALL * * *

Equipment Recall Notice 20C10 / NHTSA Recall 20E-025

2016 MKZ

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

The Lincoln Motor Company has decided that Korea & China replacement headlamp assemblies on your vehicle fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, which regulates headlamp beam pattern, side marker presence, and lamp markings.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	Certain service replacement headlamps that are not approved for use in the U.S. may have been installed on your vehicle during a prior service repair. NOTE: This recall affects vehicles previously repaired using any of the following service part numbers: DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP, or DP5Z-13008-VCP.
What is the risk?	Incorrect replacement headlamps do not comply with the requirements of FMVSS 108. Replacement headlamps that do not meet FMVSS 108 may affect the visibility to other vehicles increasing the risk of a crash.
What will Lincoln and your dealer do?	The Lincoln Motor Company has authorized your dealer to inspect and if required, replace one or both front headlamps free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time. In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do?	Please call your dealer without delay to schedule a service appointment for Recall 20C10. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Lincoln has not issued instructions to stop driving your vehicle under this compliance recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions. The Lincoln Motor Company wants you to have this recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through The Lincoln Way App. The app can be downloaded through the App Store or Google Play. In addition, there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)	Lincoln dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting client vehicles and vehicles used for Pickup & Delivery both before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Lincoln and your local dealer are working hard to keep you on the road during these challenging times, please visit www.Lincolnowner.com.
Have you previously paid for this repair?	If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct headlamp(s) was used. You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to replacing an incorrect headlamp. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer. Refund requests may also be sent directly to The Lincoln Motor Company. To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you. Detailed information regarding eligibility for Lincoln’s reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332. Note: Incorrect headlamp(s) installed as the result of a collision, where the cost of repair was covered by an automotive insurance policy, are not eligible for refund.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Lincolnowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20E-025.

Thank you for your attention to this important matter.

The Lincoln Motor Company

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Junio de 2020

* * * RECUPERACIÓN IMPORTANTE DEL EQUIPO * * *

Aviso de retirada de equipo 20C10 / Campaña de la NHTSA 20E-025

2016 MKZ

Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU. The Lincoln Motor Company ha decidido que los conjuntos de faros de repuesto de Corea y China en su vehículo no cumplan con el Estándar Federal de Seguridad de Vehículos Motorizados (FMVSS) 108, que regula el patrón del haz de los faros, la presencia de marcadores laterales y las marcas de las lámparas.

Nos disculpamos por esta situación y queremos asegurarle que, con su ayuda, corregiremos esta condición. Nuestro compromiso, junto con su distribuidor, es brindarle el más alto nivel de servicio y soporte.

¿Cuál es el problema?	Ciertos faros de reemplazo de servicio que no están aprobados para su uso en los EE. UU. Pueden haberse instalado en su vehículo durante una reparación de servicio anterior. NOTA: Este retiro del mercado afecta a vehículos reparados previamente con cualquiera de los siguientes números de parte de servicio: DP5Z-13008-T, DP5Z-13008-V, DP5Z-13008-TCP o DP5Z-13008-VCP.
¿Qué riesgo existe?	Los faros de reemplazo incorrectos no cumplen con los requisitos de FMVSS 108. Los faros de reemplazo que no cumplen con FMVSS 108 pueden afectar la visibilidad de otros vehículos y aumentar el riesgo de un choque.
¿Qué harán Lincoln y su distribuidor?	The Lincoln Motor Company ha autorizado a su distribuidor a inspeccionar y, si es necesario, reemplazar uno o ambos faros delanteros sin cargo (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación es menos de medio día. Sin embargo, debido a los requisitos de programación de servicio, su concesionario puede necesitar su vehículo por un período de tiempo más largo. Además, su vehículo requerirá una inspección para determinar si es necesario pedir piezas.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible para programar una cita de servicio para realizar la campaña 20C10. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Lincoln no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Los propietarios de vehículos Lincoln año de modelo 2017 o posterior que se ven afectados por esta campaña tienen la opción de solicitar el servicio complementario de retiro y entrega Lincoln con un vehículo Lincoln para uso durante el servicio. Solicite el servicio de retiro y entrega Lincoln a través de su distribuidor si desea aprovechar esta oportunidad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Lincolnowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. The Lincoln Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. The Lincoln Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación The Lincoln Way. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)	Los distribuidores Lincoln han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos de los clientes y de los vehículos utilizados para el servicio de recogida y entrega, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Lincoln y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.lincoln.com.
¿Ha pagado anteriormente por esta reparación?	Si ya ha pagado por una reparación que soluciona el problema descrito en esta carta, aún necesita que se realice este retiro para asegurarse de que se usaron los faros delanteros correctos. Puede ser elegible para un reembolso de reparaciones pagadas previamente. Solo se proporcionarán reembolsos por servicios relacionados con el reemplazo de un faro incorrecto. Para verificar la elegibilidad y acelerar el reembolso, entregue su recibo original pagado a su distribuidor. Las solicitudes de reembolso también pueden enviarse directamente a The Lincoln Motor Company. Para solicitar su reembolso a Lincoln, envíe la solicitud de reembolso con toda la documentación requerida, incluido su recibo de reparación original (sin fotocopias), a The Lincoln Motor Company en P.O. Box 6251, Dearborn, Michigan 48121-6251. Las solicitudes de reembolso enviadas a esta dirección pueden demorar hasta 60 días en procesarse. Su recibo original le será devuelto. Para obtener información detallada sobre la elegibilidad para el programa de reembolso de Lincoln y los requisitos de documentación, comuníquese con nuestro Centro de Relaciones con el Cliente al 1-866-436-7332. Nota: Los faros incorrectos instalados como resultado de una colisión, donde el costo de reparación fue cubierto por una póliza de seguro automotriz, no son elegibles para reembolso.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Lincolnowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora del este). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 am a 8:00 pm (hora del este). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20E-025 de la NHTSA.

Gracias por su atención en este asunto sumamente importante.

The Lincoln Motor Company

 

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Ford Media Center

FORD MOTOR COMPANY ISSUES EQUIPMENT RECALL FOR INCORRECT REPLACEMENT HEADLAMPS FOR SELECT 2013-16 LINCOLN MKZ VEHICLES

Apr 28, 2020 | DEARBORN, Mich.

DEARBORN, Mich., April 28, 2020 – Ford Motor Company is issuing an equipment recall for certain replacement handlamps. The affected replacement headlamps were sold directly to customers or installed on select 2013-16 Lincoln MKZ vehicles.

Due to a backorder of replacement headlamp assemblies in North America, some dealers began ordering and installing headlamp assemblies designed for the Korea and China markets, which were similar in design to North America units and appeared to function properly. However, the dealers were unaware that the units did not comply with U.S. Federal Motor Vehicle Safety Standards, including for headlamp beam patterns, illuminated side markers, horizontal adjustments and U.S. Department of Transportation markings.

Ford Motor Company is not aware of any reports of accident or injury related to this condition. This action affects 130 replacement headlamps, including those on 37 vehicles identified by Ford in the United States.

Dealers will inspect headlamps in affected vehicles and replace them as needed. Dealers will also contact customers who purchased over-the-counter parts and provide replacements. The Ford Motor Company reference number for this recall is 20C10.

 

 

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5 Affected Products

Vehicle

MAKE	MODEL	YEAR
LINCOLN	MKZ	2013-2016

 

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Equipment

BRAND	PART NO.	PRODUCTION DATES
LINCOLN	MKZ REPLACEMENT HEADLAMP

 

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12 Associated Documents

Non-Compliance Notice 573 Report

RCLRPT-20E025-6510.PDF 216.312KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re Equipment Recall 20C10, Certain 2013-2016 Model Year MKZ Vehicles Headlamp Inspection

RCMN-20E025-9241.pdf 1609.229KB

 

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Manufacturer Notices(to Dealers,etc) – Parts Manager Letter Notice re Headlights

RCMN-20E025-0432.pdf 99.287KB

 

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Manufacturer Notices(to Dealers,etc) – Equipment Recall Flyer for Headlights

RCMN-20E025-6576.pdf 100.683KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20E025-6207.pdf 207.83KB

 

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Recall Acknowledgement

RCAK-20E025-2595.pdf 309.496KB

 

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Miscellaneous Document – Media Announcement re Ford Motor Company Issues Equipment Recall for Incorrect Replacement Headlamps for Select 2013-16 Lincoln MKZ

RMISC-20E025-0140.pdf 57.151KB

 

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Recall 573 Report (Amendment 1)

RCLRPT-20E025-2418.PDF 217.025KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20E025-1456.PDF 211.13KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20E025-0129.PDF 211.236KB

 

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ISSUED Renotification Notice

RCRN-20E025-5320.pdf 365.117KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20E025-9853.PDF 211.317KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20E025&docType=RCL

 

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Last update on 2025-04-19 / Affiliate links / Images from Amazon Product Advertising API

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