Customer Satisfaction Program 19B42 – Rear Heater Coolant Lines Inspection and Repair – 2020 Ford Transit

NHTSA ID Number: 10171017

Manufacturer Communication Number: 19B42-S1

Summary

In some of the affected vehicles, the incorrect rear climate control heater lines may be installed allowing contact between the heater lines and the drive shaft. This contact may cause an underbody noise concern, and if left uncorrected, may lead to loss of engine coolant.

 

1 Affected Product

Vehicle

FORD

TRANSIT

2020

 

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January 31, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DELIVERY HOLD – Customer Satisfaction Program 19B42 – Supplement #1
Certain 2020 Model Year Transit Vehicles with All Wheel Drive and Rear Climate Control
Rear Heater Coolant Lines Inspection and Repair

 

New! REASON FOR THIS SUPPLEMENT

Parts List Update: Parts are now available to repair vehicles that do not pass inspection. 

 

PROGRAM TERMS 

This program will be in effect through January 31, 2021. There is no mileage limit for this program.

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Transit	2020	Kansas City	October 23, 2019 through November 25,2019

 

Affected vehicles are identified in OASIS and FSA VIN Lists.  

 

REASON FOR THIS PROGRAM

In some of the affected vehicles, the incorrect rear climate control heater lines may be installed allowing contact between the heater lines and the drive shaft. This contact may cause an underbody noise concern, and if left uncorrected, may lead to loss of engine coolant.

 

SERVICE ACTION

Before delivering any new in-stock vehicles involved in this program, dealers are to inspect the rear climate control heater lines for the correct routing under the driveshaft and replace the lines if incorrect parts are identified. This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Less than 15% of the affected vehicles are expected to require repairs.

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters are expected to be mailed the week of February 24, 2020. Dealers should inspect any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

New! ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 19B42 – Supplement #1
Certain 2020 Model Year Transit Vehicles with All Wheel Drive and Rear Climate Control
Rear Heater Coolant Lines Inspection and Repair

 

OASIS ACTIVATION

OASIS was activated on December 19, 2019.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists have been available through https://web.fsavinlists.dealerconnection.com since December 19, 2019. Owner names and addresses will be available by March 13, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

 

OWNER REFUNDS  

Refunds are not approved for this program.

 

RENTAL VEHICLES

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

New! CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number (19B42) is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

• Provision for Coolant: o Program Code: 19B42 o Misc Expense: OTHER o Amount: Up to $15.00

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ATTACHMENT II

NEW VEHICLE DELIVERY HOLD
Customer Satisfaction Program 19B42 – Supplement #1
Certain 2020 Model Year Transit Vehicles with All Wheel Drive and Rear Climate Control
Rear Heater Coolant Lines Inspection and Repair

 

New! LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect Rear Heater Coolant Lines for Proper Routing  – PASS	19B42A	0.3 Hours
Inspect Rear Heater Coolant Lines for Proper Routing – FAIL Repair Rear Heater Coolant Lines with Improper Routing	19B42B	2.2 Hours

 

 

Description  (19B42BB Not Available on ROs Dated 1/31/2020 and Later)	Labor Operation	Labor Time
Inspect Rear Heater Coolant Lines for Proper Routing – Does not pass inspection (Program remains open)	19B42BB	0.3 Hours

 

New! PARTS REQUIREMENTS / ORDERING INFORMATION SSSC Web Contact Site:

To place an order for parts, submit a VIN-specific Part Order contact via the SSSC Web Contact Site.

Description	Order Quantity	Claim Quantity	Part Number
Heater Hose – Required for all Repairs	1	1	LK4Z-18B402-F
Heater Hose – Required for all Repairs	1	1	LK4Z-18B402-E
Yellow Prediluted Antifreeze/Coolant	Up to 1 gallon	Claim as MISC. EXP	VC-13DL-G

 

Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering resumes.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2020 MODEL YEAR TRANSIT VEHICLES WITH ALL WHEEL DRIVE AND REAR CLIMATE CONTROL — REAR HEATER COOLANT LINES INSPECTION AND REPAIR

 

SERVICE PROCEDURE

1. Position the vehicle on a hoist. Please follow the Workshop Manual (WSM) procedures in Section 100-02.

2. Locate the rear heater coolant lines at the rear of the transmission. See Figure 1.

3. Inspect the rear heater coolant lines. See Figure 2.

– Are the rear heater coolant lines routed above or below the rear drive shaft?

Above – Fails inspection. Proceed to Step 4.

Below – Passes inspection. No further action is required. (Closes program)

4. Remove the evaporative emission canister. Please follow the WSM procedures in Section 303-13.

5. Apply hose clamp-off pliers to the rear heater coolant lines at the front left hand (LH) of the vehicle between the engine crossmember and subframe near the front LH halfshaft. See Figure 3.

6. Position aside the front LH hose clamps of the rear heater coolant lines located by the front LH halfshaft. See Figure 4.

7. Disconnect and drain the rear heater coolant lines. See Figure 5.

8. Remove the rear heater coolant line bracket retainer located by the front LH halfshaft. See Figure 6.

9. Remove the rear heater coolant line retainer located above the LH catalytic converter. See Figure 7.

10. Remove the ground wire retainer, located on the front LH side of the vehicle between the steering shaft and the frame, and position the ground wire aside. See Figure 8.

11. Remove the wire harness bracket bolt and wire harness push pin. Position aside the wire harness. See Figure 9.

12. Position aside the rear heater coolant line hose clamps located above the rear driveshaft. See Figure 10.

13. Separate the rear heater coolant line. See Figure 11.

NOTE: A hand on either side of the heat shield will aid in removal.

14. Remove the retainer and short portion of the rear heater coolant line located on the right hand (RH) side of the vehicle above the exhaust heat shield directly under the front passenger seat. Discard the rear heater coolant line. The bolt will be reused on installation. See Figures 12 and 13.

15. Position the rear heater coolant lines under the rear driveshaft. See Figure 14.

16. Rotate the rear heater coolant line downward and towards the LH side of the vehicle. See Figure 15.

17. Remove the LH heat shield retainers and the heat shield. See Figure 16.

18. Remove the heat shield bracket retainers and the heat shield bracket. See Figure 17.

19. Remove and discard the rear heater coolant line. See Figure 18.

20. Install the new rear heater coolant line. See Figure 19.

21. Install the heat shield bracket and retainers. See Figure 20.

• Torque: 93 lb. in (10.5 Nm)

22. Install the heat shield and retainers. See Figure 21.

• Torque: 93 lb. in (10.5 Nm)

23. Position the line towards the driveshaft and install the retainer. See Figure 22.

• Torque: 80 lb. in (9 Nm)

24. Install the short portion of the rear heater coolant line and the retainer on the right hand (RH) side of the vehicle above the exhaust heat shield directly under the front passenger seat. See Figure 23.

• Torque: 71 lb. in (8 Nm)

25. Connect the short rear heater coolant line to the long rear heater coolant line. A audible click will be heard. See Figure 24.

26. Position back the wire harness. Install the wire harness bracket bolt and wire harness push pin. See Figure 25.

• Torque: 106 lb. in (12 Nm)

27. Position back the ground wire and install the ground wire retainer. See Figure 26.

• Torque: 106 lb. in (12 Nm)

28. Install the rear heater coolant line retainer located above the LH catalytic converter. See Figure 27.

• Torque: 93 lb. in (10.5 Nm)

29. Install the rear heater coolant line bracket retainer located by the front LH halfshaft. See Figure 28.

• Torque: 93 lb. in (10.5 Nm)

30. Connect the rear heater coolant lines and position back the hose clamps. See Figure 29.

31. Remove the hose clamp-off pliers. See Figure 30.

32. Install the evaporative emission canister. Please follow the WSM procedures in Section 303-13.

33. Fill and bleed the coolant. Please follow the WSM procedures in Section 303-03.

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Customer Satisfaction Program 19B42 – Supplement #1

https://www.nhtsa.gov/recalls?nhtsaId=10171017

https://static.nhtsa.gov/odi/tsbs/2020/MC-10171017-0001.pdf

 

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Customer Satisfaction Program 19B42

https://www.nhtsa.gov/recalls?nhtsaId=10169990

https://static.nhtsa.gov/odi/tsbs/2019/MC-10169990-0001.pdf

 

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