Safety Recall 20S12 – HVAC Blower Motor Suspect Service Part Stock – 2019 Ford Ranger

March 9, 2020 NHTSA CAMPAIGN NUMBER: 20V137000

Replacement Blower Motor May Short

A resistive electrical short increases the risk of a fire.

 

NHTSA Campaign Number: 20V137

Manufacturer Ford Motor Company

Components VISIBILITY

Potential Number of Units Affected 5,384

 

Summary

Ford Motor Company (Ford) is recalling certain 2019 Ranger vehicles previously repaired under recall 19V-726. The Heating, Ventilating and Air Conditioning (HVAC) blower motor that was installed has an improper clearance between an electrical terminal and the conductive base plate that may result in an resistive electrical short.

 

Remedy

Ford will notify owners, and dealers will inspect and replace the HVAC blower motor, as necessary, free of charge. The recall began April 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S12.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall

 

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March 10, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S12
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Suspect Service Part Stock

REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S34 – Supplement #4
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Smoke/Fire

 

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Ranger	2019	Michigan	August 1, 2019 through September 27, 2019

 

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

Vehicles repaired as part of 19S34, from October 9, 2019 (FSA approval date) through November 22, 2019 (Dealer Bulletin Supplement #3). may have been repaired with a suspect blower motor due to mixed service stock. Ford Motor Company wants to ensure the replaced blower motor is inspected and updated, if necessary.

In some of the affected vehicles, the heating, ventilation, and air conditioning (HVAC) blower motor may have been built with improper clearance between the electrical terminal and the conductive base plate. This may result in a resistive short in the HVAC blower motor that can increase the risk of overheating, melting, or creating smoke that may reduce visibility while driving and/or fire.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the HVAC blower motor date code (on both the vehicle and all replacement service parts before installation on a vehicle). Dealers will replace the blower motor if the date code is 190614 (June 14, 2019) through 190922 (September 22, 2019). This service must be performed on all affected vehicles at no charge to the vehicle owner.

All service parts ordered by dealer should be inspected for date codes between 190614 (June 14, 2019) through 190922 (September 22, 2019). 

NOTE: DO NOT INSTALL A SERVICE PART ON VEHICLE IF DATE CODES ARE 190614 (June 14, 2019) THROUGH 190922 (September 22, 2019).

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters will be mailed the week of April 6, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson

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ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S12
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Suspect Service Part Stock

 

OASIS ACTIVATION

OASIS will be activated on March 10, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 10, 2020. Owner names and addresses will be available April 21, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

• Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
  • Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 20S12 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

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ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S12
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Suspect Service Part Stock

 

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Inspect HVAC Blower Motor Date Code using camera to take photo, PASS, Replacement not necessary	20S12A	0.2 Hours
Inspect HVAC Blower Motor Date Code using camera to take photo, FAIL, Replace HVAC Blower Motor	20S12B	0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description	Order Quantity	Claim Quantity	Part Number
HVAC Blower Motor Assembly All service parts ordered by dealer should be inspected for date codes between 190614 (June 14, 2019) through 190922 (September 22, 2019). NOTE: DO NOT INSTALL A SERVICE PART ON VEHICLE IF DATE CODES ARE 190614 (June 14, 2019) THROUGH 190922 (September 22, 2019).	1	1	KB3Z-19805-AC

 

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

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ATTACHMENT III

CERTAIN 2019 MODEL YEAR RANGER VEHICLES — HVAC BLOWER MOTOR SUSPECT SERVICE PART STOCK

 

SERVICE PROCEDURE

1. Using a camera, take a photo of the HVAC blower motor build date code. Review the date code. See Figure 1.

–  Is the date code 190614 (June 14, 2019) through 190922 (September 22, 2019)?

Yes – Replace Blower Motor Module.  Please follow the Workshop Manual (WSM) Section 412-00.  Then proceed to Step 2.

No – Inspection is complete no further action required.

• All service parts ordered by dealer should be inspected for date codes.
• If you receive a service part with date codes between 190614 (June 14, 2019) through 190922 (September 22, 2019), do not install on vehicle.
• If you receive a service part within suspect date range above, please contact SSSC.

2. Key on and cycle test fan to validate proper blower motor module function.

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April 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S12 / NHTSA Recall 20V-137

2019 Ranger
Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	Our records indicate that you previously had Ford Safety Recall 19S34 performed to replace the heating, ventilation, and air conditioning (HVAC) blower motor. The replacement blower motor that was installed on your vehicle may have come from the same inventory as the original blower motor. Ford Motor Company wants to ensure the blower motor in your vehicle is inspected and updated, if necessary.
What is the risk?	An incorrect blower motor may have been built with improper clearance between the electrical terminal and the conductive base plate.  This may result in a resistive short that can increase the risk of the blower motor overheating, melting, or creating smoke that may reduce visibility while driving and/or increase the risk of a fire.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to inspect the HVAC blower motor date code.  If date code is 190614 (June 14, 2019) through 190922 (September 22, 2019), the blower motor will be replaced free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 20S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)	Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-137.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Abril de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S12 / Campaña 20V-137 de la NHTSA

2019 Ranger
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En nuestros registros se indica que usted realizó anteriormente la campaña de seguridad 19S34 de Ford, en la que se reemplazó el motor del soplador del sistema de calefacción, ventilación y aire acondicionado (HVAC). El motor del soplador de reemplazo instalado en su vehículo provino del mismo inventario que el motor del soplador original. Ford Motor Company desea asegurarse de que se inspeccione y, si fuera necesario, que se actualice el motor del soplador de su vehículo.
¿Qué riesgo existe?	Un motor del soplador incorrecto podría haberse fabricado con una separación incorrecta entre el terminal eléctrico y la placa de soporte conductora.  Esto podría generar un cortocircuito a resistencia, lo cual podría aumentar el riesgo de sobrecalentamiento, fundición o humo en el motor del soplador, lo que podría reducir la visibilidad mientras maneja y/o aumentar el riesgo de incendio.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a inspeccionar el código de fecha del motor del soplador de HVAC.  Si el código de fecha es 190614 (14 de junio de 2019) a 190922 (22 de septiembre de 2019), el motor del soplador será reemplazado sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)	Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la Campaña de seguridad 20V-137 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

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April 2020

 

* * * IMPORTANT SAFETY RECALL * * *

Safety Recall Notice 20S12 / NHTSA Recall 20V-137

2019 Ranger

Your Vehicle Identification Number (VIN):

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue?	Our records indicate that your vehicle, prior to you taking delivery, had a safety recall repair (Ford Safety Recall 19S34) performed to replace the heating, ventilation, and air conditioning (HVAC) blower motor. The replacement blower motor that was installed on your vehicle may have come from the same inventory as the original blower motor. Ford Motor Company wants to ensure the replacement blower motor in your vehicle is inspected and updated, if necessary.
What is the risk?	An incorrect blower motor may have been built with improper clearance between the electrical terminal and the conductive base plate.  This may result in a resistive short that can increase the risk of blower motor overheating, melting, or creating smoke that may reduce visibility while driving and/or increase the risk of a fire.
What will Ford and your dealer do?	Ford Motor Company has authorized your dealer to inspect the HVAC blower motor date code.  If the date code is 190614 (June 14, 2019) through 190922 (September 22, 2019), the blower motor will be replaced free of charge (parts and labor).
How long will it take?	The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
What should you do?	Please call your dealer without delay and request a service date for Recall 20S12. Provide the dealer with your VIN, which is printed near your name at the beginning of this letter. Ford has not issued instructions to stop driving your vehicle under this safety recall. You should contact your dealer for an appointment to have your vehicle remedied as soon as practicable. You can continue to safely drive your vehicle. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this safety completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible. Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. NOTE: You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App. The app can be downloaded through the App Store or Google Play. In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
COVID-19 (CORONAVIRUS)	Ford dealerships have implemented enhanced protocols to ensure both your safety and the safety of dealership employees. This includes specific procedures for cleaning and disinfecting customer vehicles before and after each vehicle is serviced. In most places, vehicle service has been deemed a critical service. Please contact your local dealer to confirm current service hours. For more information on how Ford and your local dealer are working hard to keep you on the road during these challenging times, please visit owner.ford.com.
What if you no longer own this vehicle?	If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
Can we assist you further?	If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance. RETAIL OWNERS: If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.Fordowner.com. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). FLEET OWNERS: If you have questions or concerns, please contact our Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. If you wish to contact us through the Internet, our address is: www.fleet.ford.com. Representatives are available Monday through Friday: 8:00AM – 8:00PM (Eastern Time). If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 20V-137.

 

Thank you for your attention to this important matter.

Ford Customer Service Division

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Abril de 2020

 

* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *

Aviso de campaña de seguridad 20S12 / Campaña 20V-137 de la NHTSA

2019 Ranger
Número de identificación del vehículo (VIN):

Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad y Tránsito de Vehículos de los EE. UU.

Ford Motor Company ha determinado que su vehículo presenta un defecto relacionado con la seguridad del motor, con el VIN que aparece más arriba.

Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro compromiso, junto con el de su distribuidor, es ofrecerle servicio y apoyo de alto nivel.

¿Cuál es el problema?	En nuestros registros se indica que en su vehículo, antes de su entrega, se realizó una reparación asociada a una campaña de seguridad (Campaña de seguridad 19S34 de Ford) en la que se reemplazó el motor del soplador del sistema de calefacción, ventilación y aire acondicionado (HVAC). El motor del soplador de reemplazo instalado en su vehículo provino del mismo inventario que el motor del soplador original. Ford Motor Company desea asegurarse de que se inspeccione y, si fuera necesario, que se actualice el motor del soplador reemplazado en su vehículo.
¿Qué riesgo existe?	Un motor del soplador incorrecto podría haberse fabricado con una separación incorrecta entre el terminal eléctrico y la placa de soporte conductora.  Esto podría generar un cortocircuito a resistencia, lo cual podría aumentar el riesgo de sobrecalentamiento, fundición o humo en el motor del soplador, lo que podría reducir la visibilidad mientras maneja y/o aumentar el riesgo de incendio.
¿Qué medidas adoptarán Ford y su distribuidor?	Ford Motor Company ha autorizado a su distribuidor a inspeccionar el código de fecha del motor del soplador de HVAC.  Si el código de fecha es 190614 (14 de junio de 2019) a 190922 (22 de septiembre de 2019), el motor del soplador será reemplazado sin costo alguno (piezas y mano de obra).
¿Cuánto tiempo tomará?	El tiempo necesario para esta reparación será menos de medio día. Sin embargo, debido a los requisitos de planificación de servicio, es posible que su distribuidor tarde un poco más.
¿Qué debe hacer?	Llame a su distribuidor lo antes posible y solicite una cita de servicio para llevar a cabo la campaña 20S12. Proporcione el VIN a su distribuidor, el cual está impreso debajo de sus datos al comienzo de esta carta. Para esta campaña de seguridad, Ford no ha emitido instrucciones de no manejar el vehículo. Deberá ponerse en contacto con su distribuidor a fin de programar una cita para solucionar este problema lo más pronto posible. Puede continuar manejando su vehículo con seguridad. Si aún no tiene un distribuidor para realizar el servicio, puede acceder a www.Fordowner.com para conocer las direcciones de los distribuidores, ver mapas y obtener las instrucciones para llegar. Ford Motor Company le recomienda realizar esta campaña de seguridad en su vehículo. El propietario del vehículo es responsable de realizar los arreglos para llevar a cabo el trabajo. Ford Motor Company puede negar la cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta campaña lo antes posible. Tenga presente que: la ley federal exige que los arrendadores de vehículos que reciban este aviso de campaña envíen una copia del mismo al arrendatario en un plazo de diez días. NOTA: puede recibir información sobre las campañas y los programas de satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede descargar a través de App Store o Google Play. Adicionalmente, existen otras funciones, como reserva y pago de estacionamientos en ciertos lugares, además de control de ciertas funciones en el vehículo (bloqueo y desbloqueo de puertas, arranque remoto) si así está equipado para permitir el control.
COVID-19 (CORONAVIRUS)	Los distribuidores Ford han implementado protocolos mejorados con el fin de asegurar tanto su seguridad como la de los empleados de los diferentes distribuidores. Esto incluye procedimientos específicos de limpieza y desinfección de los vehículos, cada vez que se realiza algún servicio, tanto antes como después de hacerlo. En la mayoría de los lugares, la atención de vehículos se ha considerado un servicio fundamental. Póngase en contacto con su distribuidor local para confirmar las horas de servicio actuales. Para obtener más información sobre cómo Ford y su distribuidor local están trabajando duro para mantenerlo en las calles durante estos tiempos difíciles, visite owner.ford.com.
¿Qué pasa si usted ya no es el propietario del vehículo?	Si usted ya no es el propietario del vehículo y tiene la dirección del propietario actual, le solicitamos que le reenvíe esta carta. Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de notificaciones al propietario conocido más reciente del registro. Nuestros registros se basan principalmente en datos estatales y de propiedad, que indican que usted es el propietario actual del vehículo.
¿Podemos hacer algo más por usted?	Si tiene problemas para reparar de inmediato su vehículo y sin costo alguno, comuníquese con el Gerente de Servicio de su distribuidor para solicitar ayuda. PROPIETARIOS MINORISTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al 1-866-436-7332 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Las personas con problemas de audición pueden llamar al 1-800-232-5952 (TDD). Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local). PROPIETARIOS DE FLOTAS: si tiene dudas o preguntas, comuníquese con nuestro Centro de Información a Clientes de flotas al 1-800-34-FLEET, elija la opción n.° 3 y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con nosotros a través de Internet, nuestra dirección es: www.fleet.ford.com. Los representantes atienden de lunes a viernes, 8:00 a.m. a 8:00 p.m. (hora local). Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY: 1-800-424-9153) o visite www.safercar.gov. Mencione la campaña de seguridad 20V-137 de la NHTSA.

 

Gracias por su atención en este asunto sumamente importante.

Ford, División de Servicio al Cliente

 

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August, 2020

* * * IMPORTANT SAFETY RECALL REMINDER * * *

According to our records, your 2019 Ranger has not had necessary safety recall repairs made. We urge you to have the free repair performed at your local dealership as soon as possible.

Recall Number and Description:

20S12 – HVAC BLOWER MOTOR SUSPECT SERVICE PART STOCK

What is the issue?

Our records indicate that your vehicle, prior to you taking delivery, had a safety recall repair (Ford Safety Recall 19S34) performed to replace the heating, ventilation, and air conditioning (HVAC) blower motor. The replacement blower motor that was installed on your vehicle may have come from the same inventory as the original blower motor.   Ford Motor Company wants to ensure the replacement blower motor in your vehicle is inspected and updated, if necessary. An incorrect blower motor may have been built with improper clearance between the electrical terminal and the conductive base plate. This may result in a resistive short that can increase the risk of blower motor overheating, melting, or creating smoke that may reduce visibility while driving and/or increase the risk of a fire.

 

If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332.

If you wish to contact us through the Internet, our address is: www.Fordowner.com. Thank you for your attention to this very important matter.

 

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Augusto de, 2020

*  *  *  RECORDATORIO  IMPORTANTE  PROGRAMA  DE  SEGURIDAD  *  *  *

Seg nuestros registros, no se realizaron en sur 2019 Ranger las reparaciones necesarias correspondientes a la campaña de seguridad. Le solicitamos que realice esta reparación gratuita en su distribuidor local lo antes posible.

Número y descripción de la campaña:

20S12 – HVAC SOPLADOR MOTOR SUSPECCIÓN SERVICIO PARTE ACCIÓN

¿Cuál es el problema?

En nuestros registros se indica que en su vehículo, antes de su entrega, se realizó una reparación asociada a una campaña de seguridad (Campaña de seguridad 19S34 de Ford) en la que se reemplazó el motor del soplador del sistema de calefacción, ventilación y aire acondicionado (HVAC). El motor del soplador de reemplazo instalado en su vehículo provino del mismo inventario que el motor del soplador original.  Ford Motor Company desea asegurarse de que se inspeccione y, si fuera necesario, que se actualice el motor del soplador reemplazado en su vehículo. Un motor del soplador incorrecto podría haberse fabricado con una separación incorrecta entre el terminal eléctrico y la placa de soporte conductora. Esto podría generar un cortocircuito a resistencia, lo cual podría aumentar el riesgo de sobrecalentamiento, fundición o humo en el motor del soplador, lo que podría reducir la visibilidad mientras maneja y/o aumentar el riesgo de incendio.

 

Si tiene dudas o preguntas, comuníquese con nuestro Centro de Relación con Clientes Ford al   1-866-436-7332.

Si desea ponerse en contacto con nosotros a través de Internet, nuestra dirección es: www.Fordowner.com. Gracias por su atenciic en este asunto sumamente importante.

 

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FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2019 FORD RANGER VEHICLES FOR AN HVAC BLOWER MOTOR ISSUE

MAR 11, 2020 | DEARBORN, MICH.

DEARBORN, Mich., March 11, 2020 – Ford Motor Company is issuing a safety recall for select 2019 Ford Ranger vehicles. Affected vehicles had the heating, ventilation and air conditioning, or HVAC, blower motor replaced from Oct. 9 to Nov. 22, 2019, per recall 19S34. The replacement part used for that service may have been built with an improper clearance between an electrical terminal and the conductive base-plate slot that could result in a resistive electrical short. This condition can increase the risk of the HVAC blower motor overheating, melting, smoking or causing a fire.

Ford is not aware of any reports of accident, injury or fire related to this condition.

This action affects vehicles that were previously repaired per safety recall 19S34: 5,384 in the U.S. and federal territories and 418 in Canada.

Affected vehicles were built at Michigan Assembly Plant from Aug. 1 to Sept. 27, 2019.

Dealers will inspect the HVAC blower-motor date code. Blower motors built within the suspect time frame will be replaced. The Ford reference number for this recall is 20S12.

 

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Submission Date: 03/09/2020

Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #20S12

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

 

October – December 2019

On October 9, 2019, Ford approved Field Service Action 19S34 regarding certain 2019MY

Ranger vehicles due to risk of overheating, melting, smoke and/or fire from the Heating, Ventilating and Air Conditioning (HVAC) blower motor. Suspect blower motors recalled under 19S34 will have a build date code of June 14, 2019 through September 22, 2019.

On October 30, 2019, a Ford dealership reported receiving a service replacement blower motor to use for the FSA repair that had a suspect build date code. As Ford began investigating that report, five additional dealers reported receiving replacement service blower motors for the FSA repair that were built with a suspect date code. Upon further investigation, the Tier 2 supplier identified 300 suspect blower motors that were not properly quarantined and were shipped to the Tier 1 supplier. The Tier 1 supplier then shipped the blower motors to Ford’s service distribution network as if the blower motors had been properly inspected.

The concern was brought to the Critical Concern Review Group (CCRG) for review on November 5, 2019, and an investigation was opened. First, in an effort to locate all suspect blower motors, Ford’s service distribution network and dealers returned blower motors to the Tier 1 supplier for inspection. Second, on November 22, 2019, Ford issued 19S34 Dealer Bulletin Supplement #3 directing dealers to additionally inspect the blower motor date code on the service part and not to install it for the FSA repair if the blower motor is within the suspect date range. Third, a search of field data found no reports of melting, smoke or fire related to this service parts issue. The CCRG continued to monitor field data while attempting to locate the suspect blower motors.

 

January – February 2020

As of February 21, 2020, 93 of the 300 suspect parts have been located. Ford conducted electrical continuity testing on 30 of the 93 located suspect blower motors.  Five of the 30 suspect blower motors had measurable resistance indicating improper clearance between the electrical terminal and the conductive base plate. The Tier 2 supplier later cross-sectioned these five parts and confirmed a touch condition between the electrical terminal and the conductive base plate slot.

Although a further review of field data continued to find no reports of melting, smoke or fire related to this service parts issue, vehicles repaired under FSA 19S34 from October 9, 2019 (FSA approval date) through November 22, 2019 (19S34 Dealer Bulletin Supplement #3) may have been repaired with a suspect bower motor.

On March 2, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of smoke, melting or fire associated to this concern.

OneGene is the tier 2 supplier for the blower motor and TaeSung is the tier 3 supplier for the base plate.

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
FORD	RANGER	2019

 

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11 Associated Documents

Miscellaneous Document – Media Press Release – FORD MOTOR COMPANY ISSUES SAFETY RECALL FOR SELECT 2019 FORD RANGER VEHICLES FOR AN HVAC BLOWER MOTOR ISSUE

RMISC-20V137-6736.pdf 55.732KB

 

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Owner Notification Letter(Part 577)

RCONL-20V137-4375.pdf 94.488KB

 

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Owner Notification Letter(Part 577)

RCONL-20V137-4789.pdf 95.846KB

 

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Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S34 – Supplement #4, Certain 2019 Model Year Ranger Vehicles HVAC Blower Motor Smoke/Fire

RCMN-20V137-6107.pdf 5397.87KB

 

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Defect Notice 573 Report

RCLRPT-20V137-5365.PDF 213.93KB

 

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Miscellaneous Document – Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #20S12

RMISC-20V137-5936.pdf 15.639KB

 

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Recall Acknowledgement

RCAK-20V137-1830.pdf 177.6KB

 

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ISSUED Renotification Notice

RCRN-20V137-5429.pdf 333.95KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V137-6943.PDF 211.128KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V137-9848.PDF 211.234KB

 

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Recall Quarterly Report #3, 2020-4

RCLQRT-20V137-1002.PDF 211.317KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V137&docType=RCL

 

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Last update on 2025-04-20 / Affiliate links / Images from Amazon Product Advertising API

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