Safety Recall 20S12 – HVAC Blower Motor Suspect Service Part Stock – 2019 Ford Ranger

March 9, 2020 NHTSA CAMPAIGN NUMBER: 20V137000

Replacement Blower Motor May Short

A resistive electrical short increases the risk of a fire.

 

NHTSA Campaign Number: 20V137

Manufacturer Ford Motor Company

Components VISIBILITY

Potential Number of Units Affected 5,384

 

Summary

Ford Motor Company (Ford) is recalling certain 2019 Ranger vehicles previously repaired under recall 19V-726. The Heating, Ventilating and Air Conditioning (HVAC) blower motor that was installed has an improper clearance between an electrical terminal and the conductive base plate that may result in an resistive electrical short.

 

Remedy

Ford will notify owners, and dealers will inspect and replace the HVAC blower motor, as necessary, free of charge. The recall is expected to begin April 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 20S12.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


March 10, 2020

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S12
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Suspect Service Part Stock

REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 19S34 – Supplement #4
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Smoke/Fire

 

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Ranger 2019 Michigan August 1, 2019 through September 27, 2019

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS SAFETY RECALL

Vehicles repaired as part of 19S34, from October 9, 2019 (FSA approval date) through November 22, 2019 (Dealer Bulletin Supplement #3). may have been repaired with a suspect blower motor due to mixed service stock. Ford Motor Company wants to ensure the replaced blower motor is inspected and updated, if necessary.

In some of the affected vehicles, the heating, ventilation, and air conditioning (HVAC) blower motor may have been built with improper clearance between the electrical terminal and the conductive base plate. This may result in a resistive short in the HVAC blower motor that can increase the risk of overheating, melting, or creating smoke that may reduce visibility while driving and/or fire.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the HVAC blower motor date code (on both the vehicle and all replacement service parts before installation on a vehicle). Dealers will replace the blower motor if the date code is 190614 (June 14, 2019) through 190922 (September 22, 2019). This service must be performed on all affected vehicles at no charge to the vehicle owner.

All service parts ordered by dealer should be inspected for date codes between 190614 (June 14, 2019) through 190922 (September 22, 2019). 

NOTE: DO NOT INSTALL A SERVICE PART ON VEHICLE IF DATE CODES ARE 190614 (June 14, 2019) THROUGH 190922 (September 22, 2019).

 

OWNER NOTIFICATION AND MAILING SCHEDULE

Owner letters will be mailed the week of April 6, 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

David J. Johnson


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S12
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Suspect Service Part Stock

 

OASIS ACTIVATION

OASIS will be activated on March 10, 2020.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on March 10, 2020. Owner names and addresses will be available April 21, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Ford has not issued instructions to stop selling/delivering or driving used vehicles under this safety recall. Owners should contact their dealer for an appointment to have their vehicles remedied as soon as practicable. Owners can continue to safely drive their vehicles.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.
  • Use OASIS to identify any affected vehicles in your used vehicle inventory.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

OWNER REFUNDS

Refunds are not approved for this program.

 

RENTAL VEHICLES 

Rental vehicles are not approved for this program.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For related damage and access time requirements, refer to the Warranty and Policy Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances for FSA’s / Related Damage.
  • For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the “Related Damage” radio button checked.
    • Ford vehicles – 3 years or 36,000 miles
  • For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

 

CLAIMS PREPARATION AND SUBMISSION

  • Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
    • When entering claims, select claim type 31: Field Service Action. The FSA number 20S12 is the sub code.
    • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
  • Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD –
Safety Recall 20S12
Certain 2019 Model Year Ranger Vehicles
HVAC Blower Motor Suspect Service Part Stock

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inspect HVAC Blower Motor Date Code using camera to take photo,

PASS, Replacement not necessary

20S12A 0.2 Hours
Inspect HVAC Blower Motor Date Code using camera to take photo,

FAIL, Replace HVAC Blower Motor

20S12B 0.4 Hours

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Description Order Quantity Claim Quantity Part Number
HVAC Blower Motor Assembly

All service parts ordered by dealer should be inspected for date codes between 190614 (June 14, 2019) through 190922 (September 22, 2019).

NOTE: DO NOT INSTALL A SERVICE PART ON VEHICLE IF DATE CODES ARE 190614 (June 14, 2019) THROUGH 190922 (September 22, 2019).

1 1 KB3Z-19805-AC

Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

 

DEALER PRICE 

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2019 MODEL YEAR RANGER VEHICLES — HVAC BLOWER MOTOR SUSPECT SERVICE PART STOCK

 

SERVICE PROCEDURE

1. Using a camera, take a photo of the HVAC blower motor build date code. Review the date code. See Figure 1.

–  Is the date code 190614 (June 14, 2019) through 190922 (September 22, 2019)?

Yes – Replace Blower Motor Module.  Please follow the Workshop Manual (WSM) Section 412-00.  Then proceed to Step 2.

No – Inspection is complete no further action required.

  • All service parts ordered by dealer should be inspected for date codes.
  • If you receive a service part with date codes between 190614 (June 14, 2019) through 190922 (September 22, 2019), do not install on vehicle.
  • If you receive a service part within suspect date range above, please contact SSSC.

2. Key on and cycle test fan to validate proper blower motor module function.


Submission Date: 03/09/2020

Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #20S12

Provide the chronology of events leading up to the defect decision or test data for the noncompliance decision.

 

October – December 2019

On October 9, 2019, Ford approved Field Service Action 19S34 regarding certain 2019MY

Ranger vehicles due to risk of overheating, melting, smoke and/or fire from the Heating, Ventilating and Air Conditioning (HVAC) blower motor. Suspect blower motors recalled under 19S34 will have a build date code of June 14, 2019 through September 22, 2019.

On October 30, 2019, a Ford dealership reported receiving a service replacement blower motor to use for the FSA repair that had a suspect build date code. As Ford began investigating that report, five additional dealers reported receiving replacement service blower motors for the FSA repair that were built with a suspect date code. Upon further investigation, the Tier 2 supplier identified 300 suspect blower motors that were not properly quarantined and were shipped to the Tier 1 supplier. The Tier 1 supplier then shipped the blower motors to Ford’s service distribution network as if the blower motors had been properly inspected.

The concern was brought to the Critical Concern Review Group (CCRG) for review on November 5, 2019, and an investigation was opened. First, in an effort to locate all suspect blower motors, Ford’s service distribution network and dealers returned blower motors to the Tier 1 supplier for inspection. Second, on November 22, 2019, Ford issued 19S34 Dealer Bulletin Supplement #3 directing dealers to additionally inspect the blower motor date code on the service part and not to install it for the FSA repair if the blower motor is within the suspect date range. Third, a search of field data found no reports of melting, smoke or fire related to this service parts issue. The CCRG continued to monitor field data while attempting to locate the suspect blower motors.

 

January – February 2020

As of February 21, 2020, 93 of the 300 suspect parts have been located. Ford conducted electrical continuity testing on 30 of the 93 located suspect blower motors.  Five of the 30 suspect blower motors had measurable resistance indicating improper clearance between the electrical terminal and the conductive base plate. The Tier 2 supplier later cross-sectioned these five parts and confirmed a touch condition between the electrical terminal and the conductive base plate slot.

Although a further review of field data continued to find no reports of melting, smoke or fire related to this service parts issue, vehicles repaired under FSA 19S34 from October 9, 2019 (FSA approval date) through November 22, 2019 (19S34 Dealer Bulletin Supplement #3) may have been repaired with a suspect bower motor.

On March 2, 2020, Ford’s Field Review Committee reviewed the concern and approved a field action.

Ford is not aware of any reports of smoke, melting or fire associated to this concern.

OneGene is the tier 2 supplier for the blower motor and TaeSung is the tier 3 supplier for the base plate.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
FORD RANGER 2019

4 Associated Documents

Manufacturer Notices(to Dealers,etc) – Dealer Notification re NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 19S34 – Supplement #4, Certain 2019 Model Year Ranger Vehicles HVAC Blower Motor Smoke/Fire

RCMN-20V137-6107.pdf 5397.87KB

Download (PDF, 5.15MB)


Defect Notice 573 Report

RCLRPT-20V137-5365.PDF 213.93KB

Download (PDF, 209KB)


Miscellaneous Document – Chronology of Defect / Noncompliance Determination for Ford Motor Company Recall #20S12

RMISC-20V137-5936.pdf 15.639KB

Download (PDF, 15KB)


Recall Acknowledgement

RCAK-20V137-1830.pdf 177.6KB

Download (PDF, 173KB)


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V137&docType=RCL

 


 

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Last update on 2020-04-07 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2020-04-07 / Affiliate links / Images from Amazon Product Advertising API

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