NHTSA ID Number: 10164620
Manufacturer Communication Number: 19N07-S1
Summary
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission – Transmission Control Module
Service Warranty Coverage
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| FORD | FIESTA | 2011-2015 |
| FORD | FOCUS | 2012-2014 |
August 26, 2019
TO: All U.S. Ford and Lincoln Dealers
SUBJECT: Customer Satisfaction Program 19N07 – Supplement #1
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Service Warranty Coverage
REF : Customer Satisfaction Program 15B22
Published August 14, 2019
New! REASON FOR THIS SUPPLEMENT
- Owner Refunds: Refund eligibility has been clarified.
PROGRAM TERMS
This program offers service warranty coverage of the transmission control module (TCM) for six (6) months from the RO date of TCM reflash under Customer Satisfaction Program 15B22.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty, Emissions Warranty, or Customer Satisfaction Program 14M02. This is a one-time repair program. Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Fiesta | 2011-2015 | Cuautitlan | November 3, 2009 through October 15, 2014 |
| Focus | 2012-2014 | Michigan | August 1, 2010 through October 26, 2014 |
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING SERVICE WARRANTY COVERAGE
Some vehicles that are reprogrammed under Customer Satisfaction Program 15B22 may soon thereafter alert the driver of a fault in the TCM. Notification may not occur immediately after the TCM is reprogrammed because the fault may be intermittent. This program provides coverage to replace the TCM for six (6) months from the RO open date of TCM reflash under Customer Satisfaction Program 15B22 if the following conditions are met:
- The vehicle is no longer covered under New Vehicle Limited Warranty, Emissions Warranty, or Customer Satisfaction Program 14M02.
- The repair meets the criteria contained in Attachment III.
SERVICE ACTION
If an affected vehicle exhibits this condition and is within the terms of this program, dealers are to replace the TCM. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION AND MAILING SCHEDULE
Owner Letters are expected to be mailed the week of September 2, 2019. Dealers should repair any affected vehicles that require TCM replacement consistent with Attachment III and qualify for repairs within the terms of this program, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Customer Satisfaction Program 19N07 – Supplement #1
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Service Warranty Coverage
OASIS ACTIVATION
OASIS was activated on August 14, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
- Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for repairs.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:
- SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
- ALL WARRANTY CANCELLED INCLUDING EMISSIONS
New! OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires August 31, 2020. To qualify for a refund, the owner must have paid to replace their vehicle’s TCM within six (6) months of a prior service that included a TCM software update.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with replacing the TCM.
RENTAL VEHICLES
The use of rental vehicles is not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford & Lincoln
Program Policies / General Information & Special Circumstances for FSA’s / Related Damage. - For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
- Program Terms: This program provides coverage to replace the TCM for six (6) months from the RO open date of TCM reflash under Customer Satisfaction Program 15B22 if the following conditions are met:
- The vehicle is no longer covered under New Vehicle Limited Warranty, Emissions Warranty, or Customer Satisfaction Program 14M02.
- The repair meets the criteria contained in Attachment III.
NOTE: All claims will be subject to manual review and chargeback if they do not fall within the terms of this service coverage program.
- Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number 19N07 is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
- Refunds: Submit refunds on a separate repair line.
-
- Program Code: 19N07 – Misc. Expense: ADMIN
- Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
-
ATTACHMENT II
Customer Satisfaction Program 19N07 – Supplement #1
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Service Warranty Coverage
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| All vehicles – retrieve DTCs only; TCM replacement not required | 19N07A | 0.3 Hours |
| Focus Models – Replace Transmission Control Module (includes time to retrieve DTCs) | 19N07B | 1.0 Hours |
| Fiesta Models – Replace Transmission Control Module (includes time to retrieve DTCs) | 19N07C | 1.1 Hours |
| M-Time for additional diagnosis of Powertrain DTCs P0805, P087A, P090B, P090C, P0901, P0902, P2831, P2832, P2835, P2836, P2837, P285C, P285D, P285E, P2861 or P2862, only where the TCM is the causal part (may only be claimed with either 19N07B or 19N07C) | MT19N07D | Up to 2.0 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| TCM (includes 2 new O-ring seals) | 1 | 1 | AE8Z-7Z369-F
Dasbecan Programmed TCM Control Module Compatible with 11-22 Ford Focus 2.0
|
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Customer Satisfaction Program 19N07 – Supplement #1
August 26, 2019
Reprogramming
Service Information & Reprogramming
Module Reprogramming
| Diagnostic Software | Interface Device | Complete Vehicle Diagnostics | Module Programming | ||
| 1996-2017 Model Year |
2018-Present Model Year |
1996-2017 Model Year |
2018-Present Model Year |
||
| IDS/FDRS | VCM, VCM II, VCMM |
X | X | X | X |
| FJDS/FDRS | Compatible J2534 Devices (Including VCM II and VCMM) |
X | X | X | |
Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product.
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files.
Latest Calibration Information
Module Build Data (As-Built)
Use VIN to obtain As-Built data
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