Safety Recall 19S01 – Passenger Airbag Inflator Replacement – 2005-2014 Ford Lincoln Mercury

SEOCONTENT-START************************************************************************************************************** Copyright 2019 Ford Motor Company David J. Johnson Ford Motor Company Director P. O. Box 1904 Service Engineering Operations Dearborn, Michigan 48121 Ford Customer Service Division September 3, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement REF: Safety Recall 16S26 – Passenger Airbag Inflator Replacement Safety Recall 17S01 – Passenger Airbag Inflator Replacement Safety Recall 18S01 – Passenger Airbag Inflator Replacement This safety recall supersedes safety recalls 16S26, 17S01, and 18S01 and includes additional affected vehicles. Dealers should review the Dealer Bulletin and attachments in their entirety to become familiar with all changes. NOTE: To allow dealers to be creative in their approach to completing Takata airbag recall repairs, technician time recording requirements, as specified in the Warranty & Policy Manual, are not required for this recall. For examples of creative approaches, refer to the ‘Non-Traditional Repair Approaches’ section in this Bulletin. New! REASON FOR THIS SUPPLEMENT • Effective September 1, 2019, the mobile repair allowance has increased from 0.5 hour to 1.0 hour per repair. Refer to the Mobile Repair Guide attachment for further details on Airbag Recall mobile repairs. NOTE: On Ford GT vehicles, dealers are eligible to claim the $200 special handling allowance for mobile repairs. If FSAs 15S21 and 19S01 are both open, the allowance can be claimed on both FSAs. • Dealers are encouraged to utilize mobile repairs, customer outreach using FSA VIN lists, and other strategies outlined in this Bulletin to help increase completion rates of unrepaired vehicles. FSA VIN lists are being updated with owner phone numbers and email addresses (when available) in early September 2019. See EFC07738 for more details. AFFECTED VEHICLES Vehicle Model Year Assembly Plant Parts Availability Mustang 2005-2014 Flat Rock  Available GT 2005-2006 Wixom  Available Ranger 2007-2011 Twin Cities  Available Fusion 2006-2012 Hermosillo  Available Milan 2006-2011 Hermosillo  Available MKZ/Zephyr 2006-2012 Hermosillo  Available Edge 2007-2010 Oakville  Available MKX 2007-2010 Oakville  Available Affected vehicles are identified in OASIS and FSA VIN Lists. REASON FOR THIS SAFETY RECALL NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature  Copyright 2019 Ford Motor Company fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. SERVICE ACTION Dealers are to replace the passenger airbag inflator or module as directed in the Technical Information attachments. This service must be performed on all affected vehicles at no charge to the vehicle owner. For Mustang and GT vehicles, dealers should check OASIS to determine if safety recall 15S21 is open for the driver side airbag. If safety recall 15S21 is open, then it must be completed in addition to safety recall 19S01. NOTE: This is a final / permanent repair. All 2005-2006 Ford GT vehicles that were previously serviced under Safety Recall 14S28 must have this repair performed. OWNER NOTIFICATION MAILING SCHEDULE For vehicles that were not already recalled under previous FSAs 16S26, 17S01, or 18S01, these owner letters will be mailed in late February 2019. For vehicles that were added to this program, owner letters will be mailed in early March 2019. Dealers must repair any affected vehicles for which repairs are available, whether or not the customer has received a letter. PLEASE NOTE: Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information – 2005-2009 Mustang Attachment IV: Technical Information – 2010-2014 Mustang and 2005-2006 Ford GT Attachment V: Technical Information – 2007-2011 Ranger Attachment VI: Technical Information – 2006-2009 Fusion and Milan Attachment VII: Technical Information – 2006-2009 MKZ/Zephyr Attachment VIII: Technical Information – 2010-2012 Fusion and 2010-2011 Milan Attachment IX: Technical Information – 2010-2012 MKZ Attachment X: Technical Information – 2007-2010 Edge Attachment XI: Technical Information – 2007-2010 MKX Attachment XII: Dealer Q&A Attachment XIII: Mobile Repair Guide Attachment XIV: Deployed, Missing, Incompatible, or Salvage Airbag Handling Attachment XV: Airbag Inflator Core Return Attachment XVI: Takata Airbag Recall Rental Vehicle Policy Owner Notification Letters QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, David J. Johnson  Copyright 2019 Ford Motor Company ATTACHMENT I Page 1 of 6 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement OASIS ACTIVATION OASIS was activated on January 13, 2019. For vehicles that were added to this program, OASIS will be activated on February 12, 2019. FSA VIN LISTS ACTIVATION FSA VIN Lists were available through https://web.fsavinlists.dealerconnection.com on January 13, 2019. FSA VIN Lists will be available for the vehicles that were added to the program on February 12, 2019. NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall. SOLD VEHICLES • Owners of affected vehicles will be directed to dealers for this repair. • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date. • Correct other affected vehicles identified in OASIS which are brought to your dealership. • Dealers are to prioritize customer vehicles over used vehicle inventory. STOCK VEHICLES • Use OASIS to identify any affected vehicles in your used vehicle inventory. DEALER-OPERATED RENTAL VEHICLES The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall. Please consult your legal counsel for legal advice. TITLE BRANDED / SALVAGED VEHICLES Affected title branded and salvaged vehicles are eligible for this recall. OWNER REFUNDS Refunds are not approved for this program. DEPLOYED, MISSING, INCOMPATIBLE, AND SALVAGE AIRBAG HANDLING For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for compensation to inspect these vehicles and contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) Additional repairs identified as necessary to complete the FSA should be managed as follows: • Submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. • For vehicles with deployed, missing, incompatible, or salvage airbags refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment prior to attempting a repair. • For related damage and access time requirements, refer to the Warranty & Policy Manual / Section 6 – Ford/Lincoln Program Policies / General Information & Special Circumstances for FSAs / Related Damage. • Related damage must be on a separate repair line with the “Related Damage” radio button checked.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 2 of 6 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement New! NON-TRADITIONAL REPAIR APPROACHES To reduce service department capacity constraints and accommodate additional affected vehicle owners, dealers are encouraged to utilize non-traditional repair strategies such as those listed below. NOTE: For the Takata airbag recall repairs, technician time recording requirements, as specified in the Warranty & Policy Manual, are not required. Claims without recording technician time will be accepted. TAKATA AIRBAG RECALL TRAINING The Takata Airbag Recall Training eLearning course is now available to help train both dealership employees and non-dealership technicians on the Takata airbag recall repairs. See EFC07422 on FMCDealer for details. SPECIALTY WORK AREAS, EMPLOYEES, AND/OR HOURS • Designate certain technicians and/or advisors for recall-only work to load schedules more efficiently and increase completion times through familiarity of the repairs. • Designate and/or repurpose potential work areas. For example, wash bays and vehicle delivery areas may be repurposed during slower hours. Shop areas with large, roll-around tools or other items can be re-organized to accommodate repairs. If weather conditions allow, repairs can also be performed outside. • Utilize evening hours and/or weekends to better accommodate customers and distribute shop workload. AIRBAG ACTION DAY DEALER EVENTS Ford has initiated the Airbag Action Day program to provide dealerships with resources to host a one-day event focused on completing Takata airbag recall repairs. The goal is to raise awareness about the Takata airbag recalls, improve customer satisfaction, and help manage the high volume of recall repairs. Dealers that enroll to host an event will receive a free event kit with signage, games, and other items, as well as assets to help with the promotion of their Airbag Action Day event. Dealers are encouraged to host events on evening hours and/or weekends to better accommodate customers and distribute shop workload. For more information and to enroll, refer to www.FordAirbagActionDay.com. MOBILE REPAIRS Recent market research conducted by Ford, NHTSA, and other automotive manufacturers indicated that many customers have not had their airbag recall repair completed due to the inconvenience of taking their vehicle in for repairs. Most airbag recall repairs are simple and quick enough to be completed at a customer’s house, customer’s workplace, public events, etc. By offering mobile repair services, dealers can: • Increase their customer base by reaching customers that may otherwise not do business with Ford or Lincoln dealerships • Improve customer satisfaction • Free up shop space for retail work Effective September 1, 2019, dealers are eligible to claim 1.0 labor hour per repair to cover costs associated with completing a mobile repair. ROs dated prior to September 1 are eligible for 0.5 hour per repair. Refer to the Mobile Repair Guide attachment for further details on airbag recall mobile repairs. NOTE: Due to a more invasive repair procedure, mobile repair service is not recommended for 2010-2012 Fusion and MKZ, or 2010-2011 Milan vehicles and the mobile repair labor operation cannot be claimed on these vehicles.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 3 of 6 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement NON-TRADITIONAL REPAIR APPROACHES (continued) SUBLET REPAIRS Dealers are encouraged to establish relationships with outside repair facilities, body shops, etc. that the dealer feels are capable of performing quality repairs. The Takata airbag recall repairs may be sublet to outside repair facilities to assist with repair completions. This can be especially helpful to customers in remote areas that may have difficulties traveling to a dealership. Dealers are responsible for providing all required technical information and parts to the facilities to support appropriate completion of the repair. Refer to the Warranty & Policy Manual for details on sublet invoice requirements. NOTE: Claim processing, hazardous material handling, and parts returns must be processed through the dealership’s warranty submission process and parts department. Labor operations published in this bulletin should be claimed, not an OSL amount. EXPRESS SERVICE REPAIRS Dealers with Express Service bays are encouraged to identify slow parts of the day to schedule Takata airbag recall repairs for your Express Service technicians. These straightforward repairs take less than one hour to complete and can reduce unapplied time for hourly Express Service technicians. • Mustang and Ranger vehicles with both airbags affected are ideal for accommodating both technicians. • Repairs on Ford GT, 2010-2012 Fusion and MKZ, and 2010-2011 Milan vehicles are not recommended for Express Service bays. • Use the Takata Airbag Recall Training web course (course number F501101103 in STARS) to help train the technicians on the repairs. Train your appointment coordinators to schedule these vehicles during your slow Express Service times and days. Be sure to keep enough time open in the schedule for walk-in customers requiring maintenance work. QUICK LANE REPAIRS At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane bays and technicians to perform Takata airbag recall repairs. No other warranty or recall repairs are allowed at Quick Lanes at this time. NOTE: Claim processing, hazardous material handling, and parts returns must be processed through the main dealership’s warranty submission process and parts department. USED CAR LOTS / OTHER FRANCHISES / AUCTION FACILITIES Dealers are encouraged to establish ongoing contacts with local used car lots, non-Ford or Lincoln branded dealerships, independent repair facilities, and local vehicle auctions. Dealers should request that these businesses notify them if they acquire vehicles affected by a Takata airbag recall so the repairs can be completed promptly. Mobile repairs can be performed on-site to accommodate these businesses. FORD GT SPECIAL HANDLING Dealers are authorized to claim up to a maximum combined value of $200 to provide unique services to Ford GT owners under this recall. Examples of potential services include: • Vehicle transportation (towing/flatbed/valet) to and from the dealership • Technician travel to the vehicle’s location for a mobile repair In some cases, $200 may not be sufficient to tow the vehicle to the dealership and redeliver to the customer. Dealers are encouraged to consider mobile repairs at the vehicle’s location in these cases.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 4 of 6 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement RENTAL VEHICLES Parts are available to order for all affected vehicle lines. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required to complete the recall repair. Short-term rentals are available if a customer requests a rental vehicle while their vehicle is being repaired. Refer to the flow chart in the Takata Airbag Recall Rental Vehicle Policy attachment for the rental vehicle reimbursement process before providing a rental vehicle. If a customer requests a rental vehicle, dealers must: • order required parts prior to a customer’s appointment. • retain the customer’s vehicle until the recall repair is completed and the rental vehicle is returned. • notify the customer the same day that the recall repair is completed and request that they promptly return the rental vehicle. Rentals exceeding 7 days from the date the customer is notified that their vehicle is repaired, will not be reimbursed. NOTE: The short-term rental vehicle program is an effort to make it easier for customers to have this recall repair completed and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling. IMPORTANT: Dealers are pre-approved for up to 4 days of rental reimbursement while repairs are being performed (no approval code required). As most repairs take less than 1 hour to complete, if more than 4 rental days are required, dealers must request prior-approval from the SSSC for any additional days before the initial 4 days expire. In the SSSC web contact, provide details outlining why additional days are required. Refer to the flow chart in the Takata Airbag Recall Rental Vehicle Policy attachment for the full rental vehicle reimbursement process. If the customer has paid for a rental vehicle or alternative transportation for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in the Takata Airbag Recall Rental Vehicle Policy. Dealers must follow the same process for claiming rental vehicle reimbursement and then refund the customer. CLAIMS PREPARATION AND SUBMISSION • Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online. o Select claim type 31: Field Service Action. The FSA number (19S01) is the sub code. o For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide. • Related Damage/Additional labor and/or parts: Must be claimed as related damage on a separate repair line from the FSA with the same claim type and sub code as describe in Claim Entry above. IMPORTANT: Click the radio button on the Related Damage Indicator. o NOTE: If a repair was performed under FSA 16S26, 17S01, or 18S01 and related damage occurred, claim the related damage under the original FSA number (16S26, 17S01, or 18S01).  If the original FSA repair order (RO) is still open, or can be re-opened: submit the related damage claim on the original RO, but on a separate line from the FSA repair.  If the original RO has been closed and cannot be re-opened: create a new RO for the related damage repair and reference the original FSA repair on the RO. When entering the claim in OWS use the original RO open date from the FSA repair.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 5 of 6 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement CLAIMS PREPARATION AND SUBMISSION (continued) The serial number of the new passenger airbag inflator or module must be provided to Ford for the claim to be processed. The Technical Information in this bulletin advises technicians to document the serial number from the new airbag inflator on the repair order. The passenger airbag inflator serial number is 11 characters for Ranger, Mustang, and GT and 13 characters for Fusion, Milan, MKZ/Zephyr, Edge and MKX. If the serial number is not readable, a new inflator/module must be installed. Enter the serial number of the new airbag inflator or module in the claim as follows: • For claims submitted using DMS or OWS on-line, enter the serial numbers in the Test Results Section. o Select DTC REQUIRED MEASUREMENT OR RESULTS from the drop down list. o Enter the serial number in the CODE field without spaces or dashes. SUBLET REPAIRS • Refer to the Warranty & Policy Manual for details on sublet invoice requirements. NOTE: Claim processing, hazardous material handling, and parts returns for sublet repairs must be processed through the dealership’s warranty submission process and parts department. Labor operations published in this bulletin should be claimed, not an OSL labor operation. SPECIAL ALLOWANCES All Special Allowances must be claimed on the same RO line as the repair. • Mobile repair allowances can be claimed for dealer-performed mobile repairs. Dealers that are working with Ford-contracted mobile repair companies should refer to those companies for claiming instructions. o For dealer-performed mobile repairs, a copy of a signed customer agreement must be retained with the repair order. Refer to the Mobile Repair Guide attachment for the agreement and details. Claim the mobile repair allowance Labor Operation Code “19S01MM” along with the applicable Labor Operation Code for the repair (refer to the Labor Allowances table in Attachment II). NOTE: Due to a more invasive repair procedure, mobile repair service is not recommended for 2010-2012 Fusion and MKZ, or 2010-2011 Milan vehicles. The mobile repair labor operation cannot be claimed on these vehicles. • For vehicles with deployed, missing, or incompatible airbags or vehicles located in a salvage yard, the SSSC must be contacted. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for documentation and process details. o For inspection of vehicles with deployed, missing, or incompatible airbags, or vehicles located in a salvage yard, contact the SSSC for claiming information. o For reimbursement of purchased non-deployed salvage airbags, claim actual cost up to $60.  Use Misc. Expense code “FSACOMP”. • For Ford GT Special Handling, claim up to a maximum of $200. o Use Misc. Expense Code “OTHER”.  Copyright 2019 Ford Motor Company ATTACHMENT I Page 6 of 6 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement RENTAL VEHICLE REIMBURSEMENT – CLAIMING INSTRUCTIONS NOTE: If a customer was placed in a long-term rental vehicle under FSA 16S26, 17S01, or 18S01, refer to the respective FSA Dealer Bulletin for rental claiming instructions. Rental expenses for this FSA must be claimed under FSA 19S01 on the same claim, and same RO line, as the repair. IMPORTANT: Rental claims must not be submitted against 19S01 on a separate claim or RO line from the repair. If this occurs, the FSA on that VIN can close erroneously and cause further warranty claiming concerns. • Dealers are pre-approved for up to 4 days of rental vehicle reimbursement. o If the rental period does not exceed 4 days, submit the rental expense on the same claim and RO line as the repair. Use Misc. Expense Code “RENTAL”. No approval code is needed. o If the rental period exceeds 4 days, a web contact must be submitted to the Special Service Support Center (SSSC) for approval of all required rental days. Include details outlining why additional rental days are required.  The SSSC web contact must include all rental expenses, admin and special allowances (if applicable), parts costs, and labor costs. All of these amounts are required so the approval code will cover the entire RO line amount.  Enter the total amount of the rental expenses on the same claim, and same RO line, as the repair. Use Misc. Expense Code “RENTAL”.  A $25 administrative fee can be claimed on any rental claims that exceed 4 days of rental. Claim the administrative fee on the same RO line under Misc. Expense Code “FSAEXP”. The $25 must be included in the SSSC approval amount. Only actual rental expenses incurred should be claimed, regardless of approval. OWS will accept claims up to the approved RO line amount; SSSC contacts do not need to be updated to decrease approval amounts.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 1 of 4 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement New! LABOR ALLOWANCES Description Labor Operation Labor Time Replace Passenger Airbag Inflator – 2005-2014 Mustang 19S01B 0.5 Hours Replace Passenger Airbag Inflator – 2005-2006 Ford GT 19S01C 0.6 Hours Replace Passenger Airbag Inflator – 2007-2011 Ranger 19S01D 0.5 Hours Replace Passenger Airbag Module – 2006-2009 MKZ/Zephyr 19S01E 0.5 Hours Replace Passenger Airbag Module – 2006-2009 Fusion and Milan 19S01F 0.4 Hours Replace Passenger Airbag Module – 2010-2012 Fusion and 2010-2011 Milan 19S01G 2.8 Hours Replace Passenger Airbag Module – 2010-2012 MKZ 19S01H 2.9 Hours Replace Passenger Airbag Module – 2007-2010 Edge 19S01J 0.4 Hours Replace Passenger Airbag Module – 2007-2010 MKX 19S01K 0.7 Hours Mobile Repair Allowance – Claim with applicable repair labor operation above. For all vehicles except 2010-2012 Fusion and MKZ, and 2010-2011 Milan* NOTE: This allowance is for dealer-performed mobile repairs only. 19S01MM* 1.0 Hour Deployed, Missing, or Incompatible Airbag Handling* Contact the SSSC Salvage Airbag Handling* Contact the SSSC *Refer to the ‘Claims Preparation and Submission’ section in this bulletin for additional claiming details. NOTE: On Ford GT vehicles, dealers are eligible to claim the $200 special handling allowance for mobile repairs. If FSAs 15S21 and 19S01 are both open, the allowance can be claimed on both FSAs.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 2 of 4 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement PARTS REQUIREMENTS IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. The DOR/COR number for this recall is 51115. 2005-2009 Mustang Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 5R3Z-63044A74-B Passenger Airbag Inflator – – 1 1 2010-2014 Mustang and 2005-2006 Ford GT Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 6G7Z-63044A74-A Passenger Airbag Inflator – – 1 1 2007-2011 Ranger Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 8L5Z-10044A74-E Passenger Airbag Inflator – – 1 1 2006-2009 Fusion/Milan Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 8E5Z-54044A74-AC Passenger Airbag Module Camel Dark Stone 1 1 8E5Z-54044A74-AD Passenger Airbag Module Black or Light Stone / Grey Black 1 1 2010-2012 Fusion and 2010-2011 Milan Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity AE5Z-54044A74-D Passenger Airbag Module – – 1 1 W711044-S403 A-Pillar Trim Clip – – 1 2 W712961-S439 Steering Column Shaft-to- Steering Gear Bolt – – 1 1 AE5Z-7804500-A Airbag Cushion Sheet – – Only if required PARTS REQUIREMENTS CONTINUED ON THE FOLLOWING PAGE  Copyright 2019 Ford Motor Company ATTACHMENT II Page 3 of 4 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement PARTS REQUIREMENTS (continued) IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. The DOR/COR number for this recall is 51115. 2006-2009 MKZ/Zephyr Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 7H6Z-54044A74-AD Passenger Airbag Module Light Stone Light Stone 1 1 7H6Z-54044A74-AE Passenger Airbag Module Black Black 1 1 7H6Z-54044A74-AF Passenger Airbag Module Sand Sand 1 1 2010-2012 MKZ Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity AH6Z-54044A74-D Passenger Airbag Module – – 1 1 W711044-S403 A-Pillar Trim Clip – – 1 2 W712961-S439 Steering Column Shaft-to- Steering Gear Bolt – – 1 1 2007-2010 Edge Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 9T4Z-78044A74-AA Passenger Airbag Module – 2007-2010 Edge Only Black or Camel Black 1 1 9T4Z-78044A74-AB Passenger Airbag Module – 2008-2010 Edge Only Medium Light Stone Greystone 1 1 9T4Z-78044A74-AC Passenger Airbag Module – 2007 Edge Only Medium Light Stone Medium Light Stone 1 1 9T4Z-78044A74-AD Passenger Airbag Module – 2007 Edge Only Med Camel Medium Camel 1 1 2007-2010 MKX Part Number Description Interior Color(s) Component Color Order Quantity Claim Quantity 9A1Z-78044A74-A Passenger Airbag Module – – 1 1 DEALER PRICE For latest prices, refer to DOES II.  Copyright 2019 Ford Motor Company ATTACHMENT II Page 4 of 4 Safety Recall 19S01 – Supplement #3 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement PARTS ORDERING INFORMATION Parts are available for open order. Order your parts through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. The emergency order surcharge can be waived on Ford Motor Company-paid repairs; see section 2500 of the Dealer Parts Policy & Procedure Manual on FMCDealer for details on order submission requirements. NOTE: Any parts availability changes will be communicated via a DOES II communication. NOTE: FCSD is expediting all 19S01 parts that are on open order. ‘Parts Availability’ and ‘Parts Order Status’ PACO tickets for these parts will not be monitored at this time. Please utilize the appropriate PACO tool for delivery estimates and claims inquiries as outlined below. These are accessible on FMCDealer under the Parts & Service tab > Parts Department Tools > PACO (Parts Assistance Center Online). • For delivery estimates, utilize the ‘PDC Traffic Inquiry Forms’ and ‘Track-Trace’ • For claims inquiries, utilize ‘Claims – Dealer’, ‘Claims – Outbound Traffic’, and ‘Claims – Transportation’ NOTE: The airbag inflators for Mustang, Ford GT, and Ranger vehicles are shipped directly from the supplier and will not show any parts warehouse inventory, however parts are readily available for ordering.* *Orders for certain Mustang, Ford GT, and Ranger parts may be temporarily suspended at various times in 2019 and 2020 to transition them from being supplier-direct-shipped to Ford parts depot-stocked. A seed stock will be sent to dealers prior to any transition to cover part demand during the transition. Refer to the Takata Airbag Recall Information Center, accessible from the FMCDealer homepage, for updates to part supply changes. To ensure that parts are readily available at dealers to repair the millions of Ford, Mercury, and Lincoln vehicles affected by the Takata airbag recalls, dealers may receive seed stocks of additional parts. EXCESS STOCK RETURN To support NHTSA-assigned completion mandates for the Takata airbag recalls, and the millions of Ford, Mercury, and Lincoln vehicles that require repairs under the Takata airbag recalls, excess stock returns will not be accepted for unused new recall remedy parts until 85% of all affected vehicles have been repaired. Dealers should utilize their FSA VIN list and DMS information to contact their affected customers and repair all vehicles that are brought to your dealership with an open Takata airbag recall. PARTS RETENTION AND RETURN It is critical that all original passenger airbag inflators removed from vehicles are not allowed back into the market. Therefore, all passenger airbag inflators under this safety recall have been assigned a $100 core charge to ensure they will be properly returned. The Regional Core Recovery Center (RCRC) will pick up these airbag inflators along with all other core returns during your normal core retrieval visit. This includes dealers in Alaska and Hawaii. For details, refer to the Airbag Inflator Core Return attachment. IMPORTANT: • Old part number 5G7Z-63044A74-A for 2005-2006 Ford GT vehicles used under 14S28 must no longer be installed in vehicles, and can be returned via the FSA parts return process. Please use “CG” as the claim code and note in the shipper field the FSA bulletin number (19S01). • Any new, unused stock of part numbers AE5Z-54044A74-C or AH6Z-54044A74-C (previously utilized under FSAs 16S26, 17S01, and 18S01) must no longer be installed in vehicles, and must be returned following the instructions in EFC07026, published November 1, 2018 on FMCDealer. ATTACHMENT III PAGE 1 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2005-2009 MUSTANG VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. If the serial number is not readable, a new inflator must be obtained. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE Recommended Tools: 1/4″ Drive Deep Socket – 7mm 1/4″ Drive Ratchet 1/4″ Drive Extension – 6″ (152mm) 1/4″ Drive Shallow Socket – 8mm 1/4″ Drive Impact Driver 1/4″ Drive Torque Wrench Side Cutters Utility Knife Needle Nose Pliers Pocket Screwdriver ATTACHMENT III PAGE 2 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 AIRBAG INFLATOR REPLACEMENT NOTE: The following repair instructions only apply to 2005-2009 Mustang vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. NOTE: To view a video demonstration of this repair procedure, click the video icon. ATTACHMENT III PAGE 3 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 1 1647I PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT PASSENGER AIRBAG ASSEMBLY WIRING HARNESS CONNECTOR RETAINER 1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B. 2. Set the airbag face down onto a surface that will not scratch or damage the airbag face. 3. Remove the wiring harness connector retainer from the passenger airbag assembly. See Figure 1. FIGURE 2 1647J PASSENGER AIRBAG ASSEMBLY AIRBAG INFLATOR LONGER RETAINING BRACKET WIRE 100 MM HARNESS CONDUIT REMOVED NOTE: Carry out this step on the longer wire on the end opposite of the airbag inflator retaining bracket. See Figure 2. 4. Remove approximately 100 mm (3.93 in) of the conduit from the passenger airbag assembly wire harness. See Figure 2. ATTACHMENT III PAGE 4 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 5. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3. FIGURE 3 1647K PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT SHORTING CLIP HARNESS WIRES WITH CONDUIT REMOVED CRIMP SHORTING CLIP CLOSED WITH PLIERS 6. Cut the harness wires between the shorting clip and the harness connector. See Figure 4. FIGURE 4 1647L STUD FOR MISSING NUT CUT THE HARNESS WIRES SHORTING CLIP HARNESS CONNECTOR ATTACHMENT III PAGE 5 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 7. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket. See Figure 5. FIGURE 5 1647M PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT AIRBAG INFLATOR RETAINING NUTS AIRBAG INFLATOR RETAINING BRACKET x4 WARNING: Do not allow any debris on or around the airbag once the inflator is removed. 8. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 6. • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position. FIGURE 6 1647Q BRASS PUNCH AIRBAG INFLATOR ATTACHMENT III PAGE 6 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 7 1647AA PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed. 9. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 7. ATTACHMENT III PAGE 7 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 9 1647N TABS ALIGNED TO LOWER CHANNEL 11. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 9. FIGURE 8 1647B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT YELLOW CONNECTOR ORANGE CONNECTOR 10. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated. NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Make sure the tail end cap is fully seated or you will not be able to install the inflator retaining bracket. Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 8. ATTACHMENT III PAGE 8 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated. 12. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 10. • Torque the new retaining nuts in the sequence shown below to 4 Nm (35Ib.in). 1647P FIGURE 11 1647O PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT NEW AIRBAG INFLATOR RETAINING NUTS NEW AIRBAG INFLATOR RETAINING BRACKET FIGURE 10 13. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator. See Figure 11. ATTACHMENT III PAGE 9 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 12 15. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B. 16. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns. 14. Insert the inflator wiring harness connector tabs. See Figure 12. NOTE: Pull gently on the wiring harness to ensure it is properly seated. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626M AIRBAG ASSEMBLY PUSH TABS IN 100 MM HARNESS CONDUIT CUT AND REMOVED PUSH TABS IN ATTACHMENT IV PAGE 1 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2010 – 2014 MUSTANG AND 2005 – 2006 FORD GT VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. If the serial number is not readable, a new inflator must be obtained. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE Recommended Tools: 1/4″ Drive Deep Socket – 7mm 1/4″ Drive Ratchet 1/4″ Drive Extension – 6″ (152mm) 1/4″ Drive Shallow Socket – 8mm 1/4″ Drive Impact Driver 1/4″ Drive Torque Wrench Side Cutters Utility Knife Needle Nose Pliers Pocket Screwdriver ATTACHMENT IV PAGE 2 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 AIRBAG INFLATOR REPLACEMENT NOTE: The following repair instructions only apply to 2010-2014 Mustang and 2005-2006 Ford GT vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. NOTE: Mustang airbag shown in this procedure, Ford GT similar. NOTE: To view a video demonstration of this repair procedure, click the video icon. ATTACHMENT IV PAGE 3 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 1 1427D PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT PASSENGER AIRBAG ASSEMBLY WIRING HARNESS CONNECTOR RETAINER NOTE: For Mustang vehicles equipped with SYNC, it is not necessary to remove the Accessory Protocol Interface Module (APIM) retainers to access the passenger airbag module. Unclip the APIM mounting bracket and position the APIM aside. 1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B. 2. Set the airbag face down onto a surface that will not scratch or damage the airbag face. 3. Remove the wiring harness connector retainer from the passenger airbag assembly. See Figure 1. FIGURE 2 1427E PASSENGER AIRBAG ASSEMBLY AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS CONDUIT REMOVED NOTE: Carry out this step on the longer wire on the end opposite of the airbag inflator retaining bracket. See Figure 2. 4. Remove approximately 100 mm (3.93 in) of the conduit from the passenger airbag assembly wire harness. See Figure 2. ATTACHMENT IV PAGE 4 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 5. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3. FIGURE 3 1427G PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT SHORTING CLIP HARNESS WIRES WITH CONDUIT REMOVED CRIMP SHORTING CLIP CLOSED WITH PLIERS 6. Cut the harness wires between the shorting clip and the harness connector. See Figure 4. FIGURE 4 1427H STUD FOR MISSING NUT STUD FOR CUT THE HARNESS WIRES SQEEZE SHORTING CLIP CLOSED WITH PLIERS SHORTING CLIP HARNESS CONNECTOR ATTACHMENT IV PAGE 5 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 7. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket. See Figure 5. FIGURE 5 1647F PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT AIRBAG INFLATOR RETAINING NUTS AIRBAG INFLATOR RETAINING BRACKET WARNING: Do not allow any debris on or around the airbag once the inflator is removed. 8. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 6. • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position. FIGURE 6 1647G BRASS PUNCH AIRBAG INFLATOR ATTACHMENT IV PAGE 6 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 7 1647A PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed. 9. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 7. ATTACHMENT IV PAGE 7 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 9 1647C TABS ALIGNED TO LOWER CHANNEL 11. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 9. FIGURE 8 1647B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT YELLOW CONNECTOR ORANGE CONNECTOR 10. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated. NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 8. ATTACHMENT IV PAGE 8 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated. 12. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 10. • Torque the new retaining nuts in the sequence shown below to 4 Nm (35 Ib.in). 1647D FIGURE 11 13. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator. See Figure 11. 1647H PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT NEW AIRBAG INFLATOR RETAINING NUTS NEW AIRBAG INFLATOR RETAINING BRACKET FIGURE 10 ATTACHMENT IV PAGE 9 OF 9 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 12 15. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B. 16. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns. 14. Insert the inflator wiring harness connector tabs. See Figure 12. NOTE: Pull gently on the wiring harness to ensure it is properly seated. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626M AIRBAG ASSEMBLY PUSH TABS IN 100 MM HARNESS CONDUIT CUT AND REMOVED PUSH TABS IN ATTACHMENT V PAGE 1 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2007 – 2011 RANGER VEHICLES — PASSENGER AIRBAG INFLATOR REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag inflator. The serial number from the new airbag inflator must be recorded on the repair order. If the serial number is not readable, a new inflator must be obtained. Place the replaced inflator into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE Recommended Tools: 1/4″ Drive Deep Socket – 7mm 1/4″ Drive Ratchet 1/4″ Drive Extension – 6″ (152mm) 1/4″ Drive Shallow Socket – 8mm 1/4″ Drive Impact Driver 1/4″ Drive Torque Wrench Side Cutters Utility Knife Needle Nose Pliers Pocket Screwdriver ATTACHMENT V PAGE 2 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 AIRBAG INFLATOR REPLACEMENT NOTE: The following repair instructions only apply to 2007-2011 Ranger vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT V PAGE 3 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626J PASSENGER AIRBAG ASSEMBLY AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED WIRING HARNESS CONNECTOR RETAINER PASSENGER AIRBAG ASSEMBLY 1. Remove the passenger airbag from the vehicle. Please follow the WSM procedures in Section 501-20B. 2. Set the airbag face down onto a surface that will not scratch or damage the airbag face. 3. Remove the wiring harness connector retainer from the passenger airbag assembly. See Figure 1. FIGURE 2 NOTE: Carry out this step on the shorter wire on the end opposite of the airbag inflator retaining bracket. See Figure 2. 4. Remove the conduit from the passenger airbag assembly wire harness in the area shown. See Figure 2. 1626L PASSENGER AIRBAG ASSEMBLY AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT CUT AND REMOVED ATTACHMENT V PAGE 4 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 5. Position the shorting clip onto the harness wires, and crimp the shorting clip together one side at a time using pliers. See Figure 3. 6. Cut the harness wires between the shorting clip and the harness connector. See Figure 3. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626B PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED CRIMP SHORTING CLIP CLOSED WITH PLIERS SHORTING CLIP CUT THE HARNESS WIRES 7. Remove and discard the four passenger airbag inflator retaining bracket nuts and the retaining bracket. See Figure 4. FIGURE 4 STUD FOR MISSING NUT 1626D PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED SHORTING CLIP AIRBAG INFLATOR RETAINING NUTS x4 AIRBAG INFLATOR RETAINING BRACKET ATTACHMENT V PAGE 5 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 WARNING: Do not allow any debris on or around the airbag once the inflator is removed. 8. With an assistant holding the passenger airbag assembly, remove the inflator from the assembly by pushing outward on the inflator. Set the airbag inflator aside for return shipping. See Figure 5. • If required, use of a brass punch is permitted (only at the location shown) to free the inflator from its mounted position. FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626E PASSENGER AIRBAG ASSEMBLY AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED SHORTING CLIP BRASS PUNCH AIRBAG INFLATOR FIGURE 6 1626F PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED SHORTING CLIP AIRBAG INFLATOR NOTE: The serial number of the new airbag inflator must be provided to Ford for the warranty claim to be processed. 9. Record the 11 character serial number of the new airbag inflator on the repair order. See Figure 6. ATTACHMENT V PAGE 6 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 7 1647B PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT YELLOW CONNECTOR ORANGE CONNECTOR 10. NOTE: Both new inflator end caps are specific to their respective end of the inflator and must be fully seated. NOTE: The tail end cap does not have an alignment tab and may be installed in any orientation. Make sure the tail end cap is fully seated or you will not be able to install the inflator retaining bracket. Install both new inflator end caps making sure the alignment feature on the cap nearest the inflator retaining bracket is properly oriented. See Figure 7. ATTACHMENT V PAGE 7 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 8 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626G TABS ALIGNED TO LOWER CHANNEL 11. Install the inflator into the passenger airbag assembly with the orange connector end facing out. Align the three tabs on the cap nearest the inflator retaining bracket with the airbag module lower channel (facing down). See Figure 8. NOTE: If the inflator retaining bracket is unable to be installed, ensure the inflator tail end cap is fully seated. 12. Install the new passenger airbag inflator retaining bracket and new nuts. See Figure 9. • Torque the new retaining nuts in the sequence shown below. Tighten to 4 Nm (35 lb in). NEW AIRBAG INFLATOR RETAINING NUTS NEW AIRBAG INFLATOR RETAINING BRACKET 1626H TABS ALIGNED TO LOWER CHANNEL FIGURE 9 ATTACHMENT V PAGE 8 OF 8 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 1626K1 NEW WIRING HARNESS NEW TAPE DO NOT COVER LABEL ROUTE THE HARNESS SO THAT IT DOES NOT COME INTO CONTACT WITH THE TAB FIGURE 11 15. Re-install the passenger airbag. Please follow WSM procedures in Section 501-20B. 16. Package the replaced inflator in the new part box and provide to the appropriate dealership personnel for part returns. 14. Install the new tape to the wiring harness and airbag assembly, do not cover the airbag warning label with the new tape. For correct placement See Figure 11. 13. Align the T-shape index on both the wiring harness electrical connector and the airbag inflator. Install the new wiring harness onto the passenger airbag module and connect to both sides of the inflator and fully seat the black tabs. See Figure 10. NOTE: Pull gently on the wiring harness to ensure it is properly seated. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1626M PASSENGER AIRBAG ASSEMBLY PUSH TABS IN 100 MM HARNESS HARNESS CONDUIT CUT AND REMOVED PUSH TABS IN FIGURE 10 ATTACHMENT VI PAGE 1 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2006 – 2009 FUSION AND MILAN VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. If the serial number is not readable, a new module must be obtained. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE NOTE: The following repair instructions only apply to 2006-2009 Fusion and Milan vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT VI PAGE 2 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1. 2. Replace the passenger airbag module. Refer to section 501-20B of the workshop manual. 3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801A ATTACHMENT VII PAGE 1 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2006-2009 MKZ/ZEPHYR VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. If the serial number is not readable, a new module must be obtained. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE NOTE: The following repair instructions only apply to 2006-2009 MKZ/Zephyr vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT VII PAGE 2 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801A PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED SHORTING CLIP AIRBAG INFLATOR 1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1. 2. Replace the passenger airbag module. Refer to section 501-20B of the Workshop Manual. NOTE: Use caution when removing the 5 instrument panel trim panel fasteners or the studs may strip out. Submit a contact to the SSSC if damage to the trim panel does occur. 3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns. FIGURE 1 ATTACHMENT VIII PAGE 1 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2010 – 2012 FUSION AND 2010 – 2011 MILAN VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. If the serial number is not readable, a new module must be obtained. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE NOTE: The following repair instructions only apply to 2010 – 2012 Fusion and 2010 – 2011 Milan vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT VIII PAGE 2 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801A PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED NOTE: Reduce the risk of damaging interior components by allowing the interior of the vehicle to reach a warm inside temperature. 2. Remove the left hand and right hand A-Pillar trim panels. Reuse the LH and RH trim panels for this repair. See Figure 2. • Grasp the trim panel approximately 5 inches from the top and pull downward toward the door, then rotate the panel inward toward the windshield to slide it off of the a-pillar clip. NOTE: Do not bend or flex the trim panels during removal to avoid stress marks from occurring. NOTE: To view a video demonstration of this repair procedure, click the video icon. FIGURE 2 1801B CLIP LOCATION ATTACHMENT VIII PAGE 3 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 3. Remove and discard the top A-Pillar clip from the body. See Figure 3. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801C COPPER CLIP TO REMOVE AND DISCARD REMOVE AND RETAIN SCREW FOR RE-USE 4. Remove the passenger airbag module. Please refer to Workshop Manual (WSM) procedures in section 501-20B. NOTE: Remove the instrument panel with care, prevent damage by covering any interior components that may scrape or hit the instrument panel upon removal. Once removed gently place the instrument panel onto a clean surface. • Remove the instrument panel crossmember-to-airbag module bracket. See Figure 4. • Torque to 80 lb. in (9 Nm). FIGURE 4 1801D REMOVE BRACKET ATTACHMENT VIII PAGE 4 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801H AIRBAG MODULE BRACKET NUTS AIRBAG MODULE BRACKET NUTS 5. Remove the six nuts retaining the airbag module bracket to the instrument panel. Remove the bracket from the instrument panel. See Figure 5. • Torque to 80 Ib.in (9 Nm). ATTACHMENT VIII PAGE 5 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 6. Inspect the white airbag cushion sheet installed on the instrument panel and the new airbag cushion sheet included with the new airbag module. See Figure 6. NOTE: If any damage is present on the existing or new airbag cushion sheet it must be replaced. Type of damage includes, but is not limited to, cuts, creases, folds, or the perforations being broken. NOTE: Sheets can be installed in any direction or orientation. FIGURE 6 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801E INSPECT PERFORATIONS INSPECT PERFORATIONS ATTACHMENT VIII PAGE 6 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 7. Replace sheet or sheets if damaged, clear both sheets of any dirt or debris and install both sheets on the airbag mounting bracket studs. See Figure 7. NOTE: The sheets will not lay perfectly flat when installed on the instrument panel. FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801F TWO (2) SHEETS SHOULD BE PRESENT BEFORE PROCEEDING 8. Reinstall the airbag module bracket onto the instrument panel. See Figure 5. 9. Install the new airbag module and instrument panel. Please follow WSM procedures in section 501-20B. • Install the instrument panel crossmember-to-airbag module bracket. See Figure 4. ATTACHMENT VIII PAGE 7 OF 7 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 FIGURE 7 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801G INSTALL NEW CLIP ON TRIM PANEL 11. Install the LH and RH A-Pillar trim panels by aligning the attachment clips to the holes and snapping the new trim panel in place. 12. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns. 10. Install the new A-Pillar trim panel clip onto the trim panel. See Figure 7. NOTE: If the new A-Pillar trim panel clips are not equipped with a screw installed, re-use the screw from the original clip from step 3. Install the screw into the new clip by hand. • Torque to 9 Ib.in (1 Nm). ATTACHMENT IX PAGE 1 OF 4 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2010 – 2012 MKZ VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. If the serial number is not readable, a new module must be obtained. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE NOTE: The following repair instructions only apply to 2010 – 2012 MKZ vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT IX PAGE 2 OF 4 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1. FIGURE 1 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801A PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE HARNESS CONDUIT REMOVED NOTE: Reduce the risk of damaging interior components by allowing the interior of the vehicle to reach a warm inside temperature. 2. Remove the left hand and right hand A-Pillar trim panels. Reuse the LH and RH trim panels for this repair. See Figure 2. • Grasp the trim panel approximately 5 inches from the top and pull downward toward the door, then rotate the panel inward toward the windshield to slide it off of the a-pillar clip. NOTE: Do not bend or flex the trim panels during removal to avoid stress marks from occurring. NOTE: MKZ A-Pillar trim is wrapped in fabric, be sure to protect the fabric from stains when removing. NOTE: To view a video demonstration of this repair procedure, click the video icon. FIGURE 2 1801B CLIP LOCATION ATTACHMENT IX PAGE 3 OF 4 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 3. Remove and discard the top A-Pillar clip from the body. See Figure 3. FIGURE 3 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801C COPPER CLIP TO REMOVE AND DISCARD REMOVE AND RETAIN SCREW FOR RE-USE 4. Remove the passenger airbag module. Please refer to Workshop Manual (WSM) procedures in section 501-20B. NOTE: Remove the instrument panel with care, prevent damage by covering any interior components that may scrape or hit the instrument panel upon removal. Once removed gently place the instrument panel onto a clean surface. • Remove the instrument panel crossmember-to-airbag module bracket. See Figure 4. • Torque to 80 lb. in (9 Nm). FIGURE 4 1801D REMOVE BRACKET ATTACHMENT IX PAGE 4 OF 4 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 5. Install the new airbag module and instrument panel. Please follow WSM procedures in section 501-20B. • Install the instrument panel crossmember-to-airbag module bracket. See Figure 4. 6. Install the new A-Pillar trim panel clip onto the trim panel. See Figure 5. NOTE: If the new A-Pillar trim panel clips are not equipped with a screw installed, re-use the screw from the original clip from step 3. Install the screw into the new clip by hand. • Torque to 9 Ib.in (1 Nm). FIGURE 5 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801G INSTALL NEW CLIP ON TRIM PANEL 7. Install the LH and RH A-Pillar trim panels by aligning the attachment clips to the holes and snapping the new trim panel in place. 8. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns. ATTACHMENT X PAGE 1 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2007 – 2010 EDGE VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. If the serial number is not readable, a new module must be obtained. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE NOTE: The following repair instructions only apply to 2007 through 2010 Edge vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT X PAGE 2 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1. 2. Replace the passenger airbag module. Refer to section 501-20B of the Workshop Manual. NOTE: Releasing the side tabs of the airbag trim cover first will aid in the removal process. 3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns. PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801B PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED SHORTING CLIP AIRBAG INFLATOR FIGURE 1 ATTACHMENT XI PAGE 1 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 CERTAIN 2007 – 2010 MKX VEHICLES – PASSENGER AIRBAG MODULE REPLACEMENT OVERVIEW NHTSA and Takata have determined that the propellant in certain Takata airbag inflators can experience an alteration over time with exposure to certain climate conditions. A combination of time, high temperature fluctuations, and humidity contribute to the degradation of the propellant in the inflators. This degradation can cause the propellant to burn too quickly, creating high pressure inside the inflator, and in extreme cases causing the inflator to rupture in the event of a crash necessitating airbag deployment. A ruptured inflator can send inflator parts toward vehicle occupants resulting in serious injury or death. Additional information regarding Takata recalls can be found at www.nhtsa.gov and www.safercar.gov. Dealers are to replace the passenger airbag module. The serial number from the new airbag module must be recorded on the repair order. If the serial number is not readable, a new module must be obtained. Place the replaced airbag module into the packaging from the new part and provide to the appropriate dealership personnel for part returns. NOTE: For vehicles that have deployed, missing, incompatible, or modified airbags, these situations need to be reviewed by the Special Service Support Center (SSSC). Dealers are eligible for reimbursement to contact the SSSC. Refer to the Deployed, Missing, Incompatible, or Salvage Airbag Handling attachment for details prior to attempting a repair. SERVICE PROCEDURE NOTE: The following repair instructions only apply to 2007 – 2010 MKX vehicles. Repair instructions are published in separate attachments for the other vehicle lines included in this recall. IMPORTANT: The parts used in this safety recall may physically appear to be identical, but they have differing operating characteristics. It is crucial that parts are NOT interchanged or substituted. Do not disassemble, modify, or alter the parts or repair procedure in any way. Doing so may prevent the airbag from operating properly during a deployment. WARNING: Failure to follow the instructions and warnings in the Workshop Manual (WSM) may result in injury. NOTE: If the Airbag Readiness light indicates no Supplemental Restraint System (SRS) faults are present, it is not necessary to follow the WSM SRS Depowering and Repowering steps. Turn the ignition to OFF and wait 1 minute, then it is safe to proceed with airbag inflator replacement. NOTE: The ignition must remain OFF until this service procedure is completed. ATTACHMENT XI PAGE 2 OF 2 SAFETY RECALL 19S01 CPR © 2019 FORD MOTOR COMPANY DEARBORN, MICHIGAN 48121 01/2019 PLACE COPY HERE PLACE COPY HERE PLACE COPY HERE STUD FOR MISSING NUT STUD FOR MISSING NUT STUD FOR MISSING NUT 1801A PASSENGER AIRBAG AIRBAG INFLATOR RETAINING BRACKET LONGER WIRE 100 MM HARNESS HARNESS CONDUIT REMOVED SHORTING CLIP AIRBAG INFLATOR 1. Record the 13 character serial number of the new airbag module on the repair order. See Figure 1. 2. Replace the passenger airbag module. Refer to section 501-20B of the Workshop Manual. NOTE: When reinstalling the airbag module, hand-tighten the bolts and then torque to specification. Overtightening the bolts may result in instrument panel damage. 3. Package the replaced airbag module in the new part box and provide to the appropriate dealership personnel for part returns. FIGURE 1  Copyright 2019 Ford Motor Company ATTACHMENT XII Page 1 of 2 Safety Recall 19S01 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement DEALER Q&A Q1. How will I know when parts are available for vehicles affected by this recall? A. Parts are available to order for all affected vehicle lines. Dealers will be notified via a DOES II communication if circumstances warrant a change in part supply strategy and when open ordering begins. Q2. I have not yet received a part that was ordered. What should I do? A. If a part was not placed on emergency order, it may take 3-5 business days to arrive. However, if an emergency order was placed, or a part otherwise is not received, follow these steps: 1. Look up the order information in DOES II or DOW. If there is no record of an order, re-submit the part order. 2. With order information available, contact the Virtual Traffic Office at 800-222-8403 to track the order. NOTE: For supplier-direct-ship parts (Mustang, Ranger, and GT inflators) the VTO cannot view shipment information. Submit a PACO ticket for these vehicles. It is the dealer’s responsibility to submit any shortage/missing parts claims. Q3. Are rental vehicles available for customers? A. Short-term rental vehicles are available if a customer requests one while their vehicle is getting repaired. Refer to the Dealer Bulletin and Takata Airbag Recall Rental Vehicle Policy attachment for full details. Q4. Why did FSA 19S01 replace FSAs 16S26, 17S01, and 18S01? A. The vehicle lines and repair procedures in FSAs 16S26, 17S01, and 18S01 were nearly identical, however the populations were initially launched separately based on model year and geographic zones as directed by Takata’s Consent Order with the NHTSA. FSA 19S01 was the last planned annual expansion that included these common vehicle lines and repair procedures, so FSAs 16S26, 17S01, and 18S01 were combined into FSA 19S01 to simplify dealership claiming and administration of the repairs. Q5. Related damage occurred when performing FSA 16S26, 17S01, or 18S01, but the part was not available. Now that I have the part, how do I claim it? A. Related damage from FSA 16S26, 17S01, or 18S01 can be claimed against the original FSA number. Refer to the ‘Claims Preparation and Submission’ section of the Dealer Bulletin for details. Q6. The airbag inflator/module serial number is not readable or was not documented for claiming. What should I do? A. The new airbag inflator/module serial number is required for warranty claims to be processed. If the serial number is not readable, the part is considered defective and a new inflator/module should be ordered for the vehicle. If the customer has already picked up the vehicle, contact the customer to request that the vehicle be brought in to either (1) inspect the serial number or (2) install a new inflator/module (if serial number is unreadable). If further assistance is required, submit a web contact to the SSSC using contact type “Claiming Concern” with details of the situation.  Copyright 2019 Ford Motor Company ATTACHMENT XII Page 2 of 2 Safety Recall 19S01 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement Q7. A warranty claim was submitted under the wrong VIN. What should I do? A. In OWS, appeal the original claim (against the ‘wrong’ VIN) to a value of ‘0’. Submit a web contact to the SSSC with the ‘wrong’ VIN. Use contact type “Claiming Concern” with details of the situation. Q8. Why is a core charge applied to the parts for this program when that has not been the case on previous Takata recalls? A. This is an effort to make it easier to do business with Ford and reduce the amount of paperwork required for dealers. NOTE: All previously published Takata safety recalls will continue to use the FCS-700 tag process (15S21, 17S42 and 18S02). Q9. A vehicle on my dealer’s FSA VIN list has deployed, modified, or missing airbags. Can the vehicle be removed from my dealer’s FSA VIN list? A. Vehicles that have deployed, missing, or modified airbags need to be reviewed by the Special Service Support Center (SSSC) to ensure the potential risk for airbag inflator rupture is no longer present. Dealers should submit a VIN-specific web contact request to the SSSC with pictures showing the airbag’s state and vehicle’s VIN plate so a determination can be made. Q10. Can my Dealership use Quick Lane bays and Technicians to complete this recall? A. At the dealer’s discretion, dealers with Quick Lanes may now use Quick Lane service bays and Quick Lane technicians to perform Takata Airbag Recalls ONLY.  Claim processing, hazardous material handling and parts returns MUST be processed through the main dealership’s warranty submission process and parts department.  Quick Lanes are authorized to perform Takata Airbag Recalls ONLY. NO other warranty or recall repairs are allowed at Quick Lanes at this time. Q11. Will completed surveys count towards my Customer Viewpoint (CVP) score? Are the scores included in my Ford Commitment Program (FCP) calculations? A. Beginning in 2019, every Service customer will be eligible for a survey. Completed surveys will be included in CVP and FCP scores. ADDITIONAL QUESTIONS OR ASSISTANCE For additional questions or assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. V3  Copyright 2019 Ford Motor Company TAKATA AIRBAG RECALL MOBILE REPAIR SERVICE A DEALERSHIP GUIDE TO PERFORMING MOBILE REPAIRS A recent survey of vehicle owners indicated that 65% of participants had not had their airbag recall repair completed due to the inconvenience of taking their vehicle to a dealership. Most Takata airbag recall repairs take less than one hour to complete, do not require a lift, and can be completed with basic hand tools. By offering a mobile repair service for these repairs, it can: • Free up shop space for retail work • Increase service capacity without increasing the size of your shop • Improve customer satisfaction • Expand your customer base – many of these customers may have never visited your dealership To perform mobile repairs for the Takata airbag recalls, only a few things are required: • A vehicle for transportation – due to the simplicity of these repairs, a specialty vehicle is not required • Basic hand tools and supplies • A technician with some interpersonal skills (for customer interactions) who is capable of performing the repairs • Personnel to schedule and coordinate the repairs – can likely be combined with current scheduling/dispatching responsibilities • Parts to complete the repairs • A signed customer agreement (see page 8) Dealers should also be aware of local hazardous material handling regulations for airbag inflators and modules. Refer to www.HazmatU.org for further information. See the following pages for detailed tips and recommendations on starting and maintaining a mobile repair service. Mobile repairs can be performed at: • the vehicle owner’s home • the vehicle owner’s workplace • used car lots • local vehicle auctions • shopping malls • sporting events, car shows, or other public events Why? How? Click here for a short video on mobile repairs Page 2 of 8 V3  Copyright 2019 Ford Motor Company CONTENTS (click to jump to a section) ELIGIBLE VEHICLES / REPAIRS PAGE 3 REQUIRED TOOLS PAGE 3 WARRANTY CLAIMING PAGE 4 GENERAL RESOURCES PAGE 4 SCHEDULING PAGE 5 ROUTE PLANNING / DISPATCHING PAGE 6 EXAMPLE WORK ORDER PAGE 7 CUSTOMER AGREEMENT PAGE 8 Page 3 of 8 V3  Copyright 2019 Ford Motor Company ELIGIBLE VEHICLES AND REPAIRS Mobile repairs can be performed on a majority of the vehicles covered under the Takata airbag recall, however some vehicles require a more invasive repair procedure that is not recommended for mobile repair service. Refer to the chart below to determine which vehicles can receive mobile repairs. Vehicle Airbag Side FSA Number(s) Mobile Repair Capable? 2005-2014 Mustang Driver and Passenger 15S21 and 19S01  Yes 2005-2006 Ford GT Driver and Passenger 15S21 and 19S01  Yes 2004-2006 Ranger Driver and Passenger 17S42 and 18S02  Yes 2007-2011 Ranger Passenger 19S01  Yes 2006-2009 Fusion/Milan Passenger 19S01  Yes 2010-2012 Fusion/Milan Passenger 19S01 X No* 2006-2009 MKZ/Zephyr Passenger 19S01  Yes 2010-2012 MKZ Passenger 19S01 X No* 2007-2010 Edge Passenger 19S01  Yes 2007-2010 MKX Passenger 19S01  Yes * The mobile repair allowance cannot be claimed on these vehicles. REQUIRED TOOLS AND SUPPLIES ¼” Ratchet and Metric Socket Set (deep and shallow sockets with 6” extension) Brass Punch ¼” Torque Wrench (35 lb-in – 97lb-in) Small Ballpeen Hammer ¼” Cordless Impact Driver Non Marring Trim Tool Side Cutters Retractable Magnet Utility Knife Fender Cover Needle Nose Pliers Tool Bag or Tool Box Pocket Flat Blade Screwdriver Hand Towels/Shop Rags (continued on the following page) Page 4 of 8 V3  Copyright 2019 Ford Motor Company REQUIRED TOOLS AND SUPPLIES (continued) ☐ Printed copies of repair instructions ☐ Customer agreement ☐ Repair order, work order, and/or any other necessary documentation ☐ If the vehicle used for transportation does not have a tailgate or other usable area to work from, it is also recommended to have a portable work surface such as a small folding table o Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended. ‘Airbag Recall Mobile Repair Team’ vehicle magnets are available on the Dealer eStore. NEW! WARRANTY CLAIMING Dealers are eligible to claim an allowance per FSA repair to cover costs associated with completing any mobile repairs. • For 2006 Ranger vehicles affected by FSA 18S02, and Ford GT vehicles affected by FSAs 15S21 and/or 19S01, dealers are eligible to claim up to a $200 Handling Allowance per FSA. NOTE: On Ford GT vehicles, if FSAs 15S21 and 19S01 are both open, the $200 allowance can be claimed on both FSA repairs. • For all other mobile repairs, dealers are eligible to claim 1.0 labor hour per FSA repair. A copy of a signed customer agreement must be retained with the repair order. Technician time recording requirements, as specified in the Warranty & Policy Manual, are not required for these repairs. Refer to the FSA Dealer Bulletin for full claiming details. GENERAL RESOURCES PTS Mobile and VIN Scan While it is recommended that technicians have printed copies of repair instructions and FSAs, the PTS mobile site and VIN scan app can be used to access vehicle repair or FSA information if needed. To use PTS mobile and VIN scan on your mobile device: • Enter the mobile PTS Site m.proservicetech.com into your device • Login and select ‘Vehicle ID’ from the PTS Main Menu • Follow the link and instructions to install the VIN scanner app onto your device Airbag Recall App If employees are performing canvassing or operating at public events, the Airbag Recall app can be used to check for open FSAs by entering the vehicle’s license plate number. NOTE: Always use OASIS to confirm FSA eligibility. • Download the Airbag Recall App via Apple App Store or Google Play. Dealer Management System (DMS) Mobile Apps Some dealer management systems and related dealer software have mobile versions. If these are available for your dealer, it may be beneficial for your technician to have access while travelling. Page 5 of 8 V3  Copyright 2019 Ford Motor Company SCHEDULING When performing repairs at multiple points (homes, workplaces, car lots, etc.), you may want to start small. Pick a day of the week that is expected to be a little slower and fill that day with scheduled mobile repairs – enough for one technician. Keep in mind the time required for travel, paperwork, etc. to ensure your day isn’t overscheduled. The repairs recommended for mobile service all take less than one hour to complete. As time goes on, expand to multiple days, multiple technicians, and fine-tune your scheduling. Depending on your area, and incoming volume of appointment requests for these recalls, you may need to be selective based on the geographical location of the customer/vehicle. Try to plan the schedule so the technician makes one round trip for all repairs, reducing the time, fuel, etc. used driving to and from the dealership. When scheduling, you can take a proactive, or reactive approach: PROACTIVE SCHEDULING AND OUTREACH (RECOMMENDED) For efficiency, pick a certain town or area to operate within on your scheduled mobile repair day, but have some flexibility. Have your Business Development Center, Service Advisor(s), or appointment scheduler(s) contact customers in that designated area using your FSA VIN lists (at least 1 week ahead of time is recommended). TIP: Download the CSV or Excel versions of the VIN lists to combine all Takata airbag recall customers into one document to make this task easier. When speaking with the customer, confirm that they still own the vehicle and that their location on file is accurate. Advise that your dealer will be performing mobile repairs in their area, and that you would be able to repair their vehicle where it sits, and that the repair takes less than an hour. If the customer advises that they work in a different area or are no longer in that location, make note of that for future mobile repair scheduling. Provide the customer with a window of time (e.g. 2-hour window) in which they can expect your technician arrive. Have your technician call or text the customer during their prior stop, before heading the customer’s way. This will ensure that the customer is still available for the repair, and improve customer satisfaction. REACTIVE SCHEDULING During your normal course of business, offer mobile repairs as an alternative if a customer wishes schedule an appointment for their airbag recall repair. This may be more difficult to manage efficiently, but based on your incoming volume, you may still want to limit yourself to a certain geographical area on each scheduled mobile repair day. If a customer calls and is located in the targeted area, let them know that you’ll have a technician in the area next Wednesday (for example) and they would be able to repair the vehicle as it sits, in less than an hour’s time. Provide the customer with a window of time (e.g. 2-hour window) during which they can expect your technician to arrive. Have your technician call or text the customer during their prior stop, before heading the customer’s way. This will ensure the customer is still available for the repair, and improve customer satisfaction. Page 6 of 8 V3  Copyright 2019 Ford Motor Company ROUTE PLANNING Once a full day has been scheduled, plan a round-trip route for the technician, leaving the dealership, making all scheduled stops, and then returning to the dealership. There are numerous free, online services that make planning a route easy, such as MapQuest, Google Maps, RouteXL, etc. See example below. DISPATCHING With repairs scheduled and a route planned, create a route sheet or work order to summarize the day of repairs. See an example on page 7. Along with the work order, the technician should have hard copies of repair orders and repair instructions. Note that for the Takata airbag recall repairs, technician time recording requirements, as specified in the Warranty & Policy Manual, are not required. Claims submitted without recording technician time will be accepted. To evaluate and improve your mobile repair program you may want to keep a driving/time log, but this is not required for warranty purposes. V3  Copyright 2019 Ford Motor Company MOBILE REPAIR WORK ORDER Date: Tech #: Stop 1 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description Stop 2 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description Stop 3 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description Stop 4 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description Stop 5 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description Stop 6 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description Stop 7 Customer Info Scheduled Arrival Vehicle / VIN FSA / Repair Description CUSTOMER MOBILE REPAIR AGREEMENT I am aware that my vehicle is subject to an airbag safety recall and I authorize my Ford or Lincoln dealership to perform the recall repair on my vehicle at an off-site location, rather than on dealership property. This recall repair, and the mobile repair service, will be performed free of charge. Customer Name (print) Customer Signature Date of Repair To be filled out by dealership personnel prior to customer signature: Dealership Name Last 8 of vehicle’s VIN Ford Customer Service Division  Copyright 2019 Ford Motor Company ATTACHMENT XIV Page 1 of 5 Safety Recall 19S01 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement DEPLOYED, MISSING, INCOMPATIBLE, OR SALVAGE AIRBAG HANDLING NON-SALVAGE VEHICLES / VEHICLES THAT ARE OPERATIONAL Ford Motor Company is required by the National Highway Traffic Safety Administration to account for all vehicles affected by this recall. This includes vehicles with deployed, incompatible, or missing airbags. If a customer’s vehicle is found to have deployed, incompatible, or missing airbag components please refer to the processes below for handling these vehicles and customers. Dealers are eligible for compensation for time spent gathering and reporting information on these vehicles. NOTE: The Field Service Action covers costs to replace the airbag inflator/module (whichever is applicable per the Technical Instructions), however it does not cover the costs associated with replacing/installing additional components due to deployment, being incompatible, or missing. If the customer is willing to pay to restore the airbag system so the recall repair to be performed (i.e. replacement of deployed or missing airbag modules) then a new airbag inflator/module will be covered under this recall if still required. If repairs are unable to be performed, the letter at the end of this document can be provided to the customer. AIRBAG DEPLOYED 1. Remove or access the deployed airbag module. Refer to the FSA Technical Instructions with exceptions noted below:  If the airbag inflator is found to be missing, refer to the ‘Missing or Incompatible Components’ section below.  On 2010-2012 Fusion, Milan, and MKZ vehicles, the airbag module can be inspected by lowering the glove compartment door. The airbag module is located just above the glove compartment area. The FSA technical instructions do not need to be followed for inspecting the airbag module on these vehicles.  On Mustang, GT, and Ranger vehicles the airbag inflator will need to be removed from the airbag module to capture the serial number. Refer to the Technical Instructions for removal of the passenger airbag inflator but it is not necessary to install a wiring shunt or cut the airbag inflator harness. After removing the wiring harness connector retainer from the module, the inflator will be able to slide out far enough to view the serial number. 2. Document the deployed airbag inflator serial number on the repair order (see ‘Airbag Inflator Serial Number Locations’ later in this document). 3. Photograph the airbag module, deployed airbag inflator serial number, the vehicle’s VIN plate, and the deployed airbag (instrument panel/deployment door area). 4. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. The SSSC will provide a special labor operation code for warranty claiming and special instructions on how to handle the vehicle. MISSING OR INCOMPATIBLE COMPONENTS 1. Photograph the missing or incompatible airbag parts/areas that demonstrate why the FSA repair is unable to be performed. Also take a photo of the vehicle’s VIN plate.  On 2010-2012 Fusion, Milan, and MKZ vehicles, the airbag module can be inspected by lowering the glove compartment door. The airbag module is located just above the glove compartment area. The FSA technical instructions do not need to be followed for inspecting the airbag module on these vehicles. 2. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. The SSSC will provide a special labor operation code for warranty claiming and special instructions on how to handle the vehicle.  Copyright 2019 Ford Motor Company ATTACHMENT XIV Page 2 of 5 Safety Recall 19S01 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement DEPLOYED, MISSING, INCOMPATIBLE, OR SALVAGE AIRBAG HANDLING SALVAGE VEHICLES / VEHICLES THAT ARE NOT OPERATIONAL Ford Motor Company is required by the National Highway Traffic Safety Administration to account for all vehicles affected by this recall, including vehicles in salvage yards. Dealers are eligible to claim $75, per vehicle (in addition to any applicable repair labor) to locate vehicles in salvage yards and capture the necessary information so these vehicles are properly accounted for. Dealers should confirm FSA 19S01 is open in OASIS on any suspect vehicle prior to taking action on them. Refer to the processes below for details handling these vehicles and requesting reimbursement. NON-DEPLOYED SALVAGE VEHICLE AIRBAGS (except dealers in Alaska, Hawaii, and Puerto Rico) Dealers in Alaska, Hawaii, and Puerto Rico should refer to the ‘Salvage Yard Unwilling to Sell Non-Deployed Airbags’ section in this attachment for directions on non-deployed airbag handling. For non-deployed airbags, dealers should only recover (not replace) the non-deployed airbag module instead. If the salvage yard will not allow the airbag to be recovered, refer to the ‘Salvage Yard Unwilling to Sell Non- Deployed Airbags’ section in this attachment. In addition to labor, dealers will be reimbursed up to $60 (per vehicle) for purchase of passenger side airbags from salvage yards. Refer to the SSSC (as outlined below) and the ‘Claims Preparation and Submission’ section in the Dealer Bulletin for claiming instructions. 1. Remove the airbag module from the vehicle. NOTE: The entire airbag module should be recovered. 2. Document the deployed airbag inflator serial number on the repair order (see ‘Airbag Inflator Serial Number Locations’ later in this document). 3. Photograph the airbag inflator serial number, the vehicle’s VIN plate, and the airbag module. 4. Submit a VIN-specific web contact to the SSSC (contact type “Claiming Concern”) and attach the photos to the request. Specify that it is a non-deployed salvage vehicle and if the salvage yard is allowing the airbag to be recovered. The SSSC will provide a special labor operation code for warranty claiming and special instructions on how to handle the vehicle. 5. Once an airbag module or modules are recovered, dealers should email Rebuilders Automotive Supply (RAS) at: DealerRecall@coresupply.com to arrange for return shipping of the part or parts. In the email, provide the total number of airbag modules to be returned, associated VIN numbers, and the dealership address from which the parts will be shipped. RAS will provide HazMat packaging supplies as needed. NOTE: Do not ship deployed airbags to RAS. Dealers should be aware of local hazardous material handling regulations for airbags. Dealers can refer to www.hazmatu.org for further information.  Copyright 2019 Ford Motor Company ATTACHMENT XIV Page 3 of 5 Safety Recall 19S01 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement DEPLOYED, MISSING, INCOMPATIBLE, OR SALVAGE AIRBAG HANDLING SALVAGE VEHICLES / VEHICLES THAT ARE NOT OPERATIONAL (continued) DEPLOYED SALVAGE VEHICLE AIRBAGS 1. Remove or access the deployed airbag module.  On 2010-2012 Fusion, Milan, and MKZ vehicles, the airbag module can be inspected by lowering the glove compartment door. The airbag module is located just above the glove compartment area. The FSA technical instructions do not need to be followed for inspecting the airbag module on these vehicles. 2. Document the airbag inflator serial number on the RO (see ‘Airbag Inflator Serial Number Locations’ later in this document). 3. Photograph the airbag inflator serial number, the VIN plate, and the deployed airbag. 4. Submit a VIN-specific contact to the SSSC and attach the photos to the request. Specify that it is a deployed salvage vehicle. The SSSC will provide special claiming instructions. No further repairs are required and the deployed airbags can remain with the vehicle. MISSING SALVAGE VEHICLE AIRBAGS 1. Capture photos of the missing airbag module or modules and the vehicle’s VIN plate.  On 2010-2012 Fusion, Milan, and MKZ vehicles, the airbag module can be inspected by lowering the glove compartment door. The airbag module is located just above the glove compartment area. The FSA technical instructions do not need to be followed for inspecting the airbag module on these vehicles. 2. Submit a VIN specific contact to the SSSC and attach the photos to the request. Specify that it is a salvage vehicle. The SSSC will provide a special labor op for warranty claiming. No further repairs are required. SALVAGE YARD UNWILLING TO SELL NON-DEPLOYED AIRBAGS (and non-deployed airbags in Alaska, Hawaii, and Puerto Rico) If a salvage yard is unwilling to sell non-deployed airbags, dealers should offer to perform the recall repair on the non-deployed modules if possible. For all vehicles except 2010-2012 Fusion, Milan, and MKZ vehicles: If the recall repair is performed, the repair can be claimed as a mobile repair. Refer to the Dealer Bulletin for details. A signed customer agreement is not required however repair order documentation must support that the repair occurred at salvage yard or similar facility. For 2010-2012 Fusion, Milan, and MKZ vehicles: If the recall repair is performed: 1. Capture photos of two exterior angles of the vehicle, the instrument panel, and the vehicle’s VIN plate. 2. Follow the FSA technical instructions to perform the recall repair. 3. Submit a VIN-specific contact to the SSSC for claiming instructions. Specify that it is a salvage vehicle. The SSSC will provide a special labor op for warranty claiming.  Copyright 2019 Ford Motor Company ATTACHMENT XIV Page 4 of 5 Safety Recall 19S01 Certain 2005-2014 Mustang, 2005-2006 GT, 2007-2011 Ranger, 2006-2012 Fusion and MKZ/Zephyr, 2006-2011 Milan, and 2007-2010 Edge and MKX Vehicles Passenger Airbag Inflator Replacement DEPLOYED, MISSING, INCOMPATIBLE, OR SALVAGE AIRBAG HANDLING ORIGINAL AIRBAG INFLATOR SERIAL NUMBER LOCATIONS The photos below outline the location of serial numbers on original airbag inflators/modules for the purposes outlined in this document only. Serial number locations on new components will vary, refer to the FSA Technical Instructions for information on new components. Mustang, GT, and Ranger Vehicles 2006-2009 Fusion, Milan, and MKZ/Zephyr and all Edge Vehicles 2010-2012 Fusion, Milan, and MKZ Vehicles MKX Vehicles  Copyright 2019 Ford Motor Company Ford Motor Company Ford Customer Service Division P. O. Box 1904 Dearborn, Michigan 48121 Dear Customer, Your dealer is unable to complete the Takata airbag recall repair on your vehicle because the airbag in your vehicle is either deployed, missing, or has incompatible parts installed from a preexisting condition. The Takata airbag recall covers the cost of parts and labor for replacing the defective airbag inflator or module, but not the entire airbag system. Your dealer has verified that the safety risk associated with the airbag inflators, and the reason for this recall, is not currently present on your vehicle. However, because your vehicle’s airbags are either deployed, missing, or have incompatible parts installed, your vehicle’s airbags may not operate as designed in the event of a crash, increasing the risk of injury or death. You are responsible for the cost of restoring your vehicle’s airbag system. If the recall condition is present once the airbag system is restored, your dealer will replace the airbag inflators free of charge. Ford Customer Service Division  Copyright 2019 Ford Motor Company ATTACHMENT XV Page 1 of 4 REGIONAL CORE RECOVERY CENTER AIRBAG INFLATOR CORE RETURN PROCESS PARTS WITH CORE CHARGES ONLY DEALER CORE RETURN INSTRUCTIONS AND SHIPPING DOCUMENTATION Parts used under safety recall 19S01 have a core charge and will be identified as such with the yellow core label on the packaging. The Regional Core Recover Center (RCRC) will pick up these airbag inflators along with all other core returns during your normal core retrieval visit. This includes dealers in Alaska and Hawaii. THE AIRBAG INFLATOR REMOVED FROM THE VEHICLE MUST BE RETURNED IN THE NEW REPLACEMENT INFLATOR PACKAGING.  Ensure that you have processes in place to safeguard the packaging.  The dealer-provided Haz-Mat Materials must also be returned in the packaging.  RCRCs will not accept any airbag inflators without correct packaging or Haz-Mat documentation.  The new replacement service part packaging is certified with the appropriate DOT marks and labels.  Ensure that all marks and labels are present prior to tendering to the RCRC for core credit. Airbag Inflator Haz-Mat Core Return Instructions Print and provide both of the following completed documents to the RCRC driver: 1. Hazardous Materials Shipping Document (Page 2) a. In the box titled Shipper, enter your dealership name and address. b. In the box titled Receiver, enter the address of your Regional Core Recovery Center. NOTE: Page 4 contains a list of RCRC locations. If you are unsure of which RCRC location serves your dealership, please consult the RCRC driver. c. In the box titled Number/Type of Package, enter the number of boxed airbag inflators. d. In the box titled Weight, enter the total shipment weight of all boxed airbag inflators. e. At the bottom of the Hazardous Materials Shipping Document, complete the Shipper’s Certification 2. North American Emergency Response Guide 171 (Page 3)  Copyright 2019 Ford Motor Company ATTACHMENT XV Page 2 of 4 HAZARDOUS MATERIALS SHIPPING DOCUMENT – GROUND TRANSPORTATION SHIPPER RECEIVER Dealership Name: Ford Motor Company Regional Core Recovery Center Address: Address: Phone: Phone: 24-HOUR EMERGENCY CONTACT: INFOTRAC 1-800-535-5053 (Domestic) 1-352-323-3500 (International) General Instructions: Pursuant to 49 CFR each person who offers a hazardous material for transportation shall perform the following pre-transportation functions: (1) Determine the hazard class of the material (2) Select authorized hazmat packaging (3) Fill hazmat packaging (4) Properly close hazmat packaging (5) Properly mark the package (6) Properly label the package (7) Prepare shipping document (8) Provide and maintain emergency response information (9) Review shipping paper to verify compliance to 49 CFR (10) Sign shipping document to certify shipment is in conformance to 49 CFR (11) Load hazardous material in transport vehicle (12) Segregate hazardous material from incompatible cargo (13) Select, provide or affix placards to transport vehicle to indicate that it holds hazardous materials. Also, pursuant to 49 CFR an employer must ensure any employee performing any function affecting the transport of hazardous materials must be appropriately trained for the function the employee performs and must be retrained every thirty-six months. DOT Shipping Description Number/Type of Package UN Number, Proper Shipping Name , Hazard Class, Packing Group Weight Box(es) UN3268, Safety Devices, Class 9 Lbs. Shipper’s Certification (49 CFR 172.204): This is to certify that the above named materials are properly classified, described, packaged, marked and labeled and are in proper condition for transportation according to the applicable regulations of the Department of Transportation. NAME: ____________________________ SIGNATURE: ________________________________DATE: ________  Copyright 2019 Ford Motor Company ATTACHMENT XV Page 3 of 4  Copyright 2019 Ford Motor Company ATTACHMENT XV Page 4 of 4 RCRC Locations RCRC CODE Parent Address City State Zip 00708 HPD 2511 Lovi Rd B/L 3/3A FREEDOM PA 15042 01183 HPD 20501 PENNSYLVANIA ROAD STE 140 BROWNSTOWN MI 48192 01326 HPD 9040 BURROUGH DOVER LANE PENNSAUKEN NJ 08110 01615 AER 144 MAKAALA ST HILO HI 96720 01728 AER 1123 Buffalo Run Missouri City TX 77489 01729 AER 5915 CORRIDOR PARKWAY SCHERTZ TX 78154 02276 AER 4300 Round Lake Rd. W. Unit 200 ARDEN HILLS MN 55112 02454 AER 1605 SURVEYOR BLVD. CARROLLTON TX 75006 03001 AER 8333 WASHINGTON PL NE Suite E ALBUQUERQUE NM 87113 03199 AER 7103 E. 47TH AVE. Dr. DENVER CO 80216 03956 FMP 300 Calais Dr STE #1 ANCHORAGE AK 99503 04861 AER 5503 F ST OMAHA NE 68117 05399 FJ 1002 South 56th Ave PHOENIX AZ 85043 05495 AER 4161 DIXON AVE DES MONIES IA 50313 05514 HPD 3645 DEVELOPERS RD. INDIANAPOLIS IN 46227 06201 FJ 1040 S Rockefeller Ontario CA 91761 06583 AER 600 South Theresa Ave. ST LOUIS MO 63103 06586 FJ 11515 Granite St CHARLOTTE NC 28273 06615 HPD 8242 SANDY COURT JESSUP MD 20794 06952 FJ 7145 INDUSTRIAL EL PASO TX 79915 06953 FJ 550 Gills Drive ORLANDO FL 32824 06954 FJ 5286 Georgia Hwy 85, Suite 200 FOREST PARK GA 30297 06955 FJ 545 Ford Avenue JACKSON MS 39209 06959 FJ 6200 SW 29th Ste A OKLAHOMA CITY OK 73179 07089 FJ 4304 Eubank Road RICHMOND VA 23231 07748 AER 1049 KIKOWAENA PLACE HONOLULU HI 96819 07953 AER 231 PAPA ST. KAHULUI HI 96732 08263 AER 11 Chapin Road, Unit A PINE BROOK NJ 07058 08453 AER 18637 72nd Ave S KENT WA 98032 08454 AER 5220 N. E. 152ND PLACE PORTLAND OR 97230 08587 AER 2999 MILLER STREET SAN LEANDRO CA 94577 08731 AER 8250 NE Underground Dr. Pillar 153 KANSAS CITY MO 64161 08858 AER 2233 S. 1800 WEST WEST VALLEY UT 84119 09001 AER 3311 CORPORATE DR JOLIET IL 60431 09121 HPD 444 WHITNEY ST NORTHBOROUGH MA 01532 09252 HPD 1901 LEMOYNE AVE. SYRACUSE NY 13208  Copyright 2019 Ford Motor Company January 27, 2019 ATTACHMENT XVI Page 1 of 5 TAKATA AIRBAG RECALL RENTAL VEHICLE POLICY This rental vehicle policy only applies to the Takata airbag recalls 15S21, 17S42, 18S02, and 19S01. RENTAL POLICY OVERVIEW Parts are available to order for all affected vehicle lines. With proper dealer parts ordering and service appointment scheduling, rental vehicles should not be required to complete the recall repair. Short-term rentals are available if a customer requests a rental vehicle while their vehicle is being repaired. Refer to the flow chart on the last page of this attachment for the rental vehicle reimbursement process before providing a rental vehicle. If a customer requests a rental vehicle, dealers must:  order required parts prior to a customer’s appointment.  retain the customer’s vehicle until the recall repair is completed and the rental vehicle is returned.  notify the customer the same day that the recall repair is completed and request that they promptly return the rental vehicle. Rentals exceeding 7 days from the date the customer is notified that their vehicle is repaired, will not be reimbursed. NOTE: The short-term rental vehicle program is an effort to make it easier for customers to have this recall repair completed and should only be offered when a customer requests a rental vehicle. Rental vehicles must not be used to help manage service department scheduling. IMPORTANT: Dealers are pre-approved for up to 4 days of rental reimbursement for while repairs are being performed (no approval code required). As most repairs take less than 1 hour to complete, if more than 4 rental days are required, dealers must request prior-approval from the SSSC for any additional days before the initial 4 days expire. In the SSSC web contact, provide details outlining why additional days are required. Refer to the flow chart on the last page of this attachment for the full rental reimbursement process. If the customer has paid for a rental vehicle or alternative transportation for the purpose of this recall, they are eligible for reimbursement within the guidelines outlined in the Takata Airbag Recall Rental Vehicle Policy. Dealers must follow the same process for claiming rental vehicle reimbursement and then refund the customer. RENTAL VEHICLE SOURCE Rental vehicles may be supplied through dealership owned rental units, the Ford Courtesy Transportation Program, Ford Rent-A-Car, Lincoln Rent-A-Car, or third party rental agencies. If a customer has reserved a rental vehicle on their own or with the assistance of the Customer Relationship Center, the same rental guidelines and processes for requesting reimbursement apply. VEHICLE MAKE AND MODEL YEAR REQUIREMENTS While it is a preference to put Ford customers in Ford rental vehicles and Lincoln customers in Lincoln rental vehicles, this is not always possible and is not a requirement for rental reimbursement under the Takata airbag recalls. Due to varying rental vehicle agency make and model inventory, Ford and Lincoln vehicles may not always be available so it is acceptable to use other make rental vehicles. There are no model year requirements for rental vehicle reimbursement.  Copyright 2019 Ford Motor Company ATTACHMENT XVI Page 2 of 5 RENTAL REIMBURSEMENT GUIDELINES / NATIONAL TAKATA RECALL RENTAL AGREEMENT The following table lists the maximum per day dollar amounts that will be reimbursed under this policy. In some cases, the cost per day limit may not be sufficient to cover all of the costs associated with a rental vehicle. It is the customer’s responsibility to cover any additional costs above the cost per day limits. If there is a unique customer circumstance that requires a rental vehicle with a higher per day allowance, dealers should submit a VIN specific request to the Special Service Support Center (SSSC) for special consideration. Make of Recalled Vehicle Rental Vehicle Reimbursement Cost Per Day Limit Ford $44 (including tax) Mercury $44 (including tax) Lincoln $55 (including tax) To make it easier for dealers to locate vehicles within the rental vehicle reimbursement limits, Ford has established an agreement with Enterprise Rent-A-Car, Avis Budget Group, and Hertz to provide rental vehicles for customers affected by the Takata airbag recalls within the reimbursement limits listed above including tax. The only exclusion being the $55 per day rate for Lincoln customers, which has only been agreed upon by Enterprise Rent-A-Car and Hertz.  For Enterprise Rent-A-Car, Avis Budget Group, and Hertz, rental rates charged will be based on the make of the vehicle covered under the recall, rather than the type of vehicle rented to the customer (i.e. $44 per day for Ford and Mercury owners and $55 per day for Lincoln owners).  If a customer decides to rent a specialty vehicle such as a large SUV that is in excess of the cost per day reimbursement limits, the additional cost beyond the approved rate for the vehicle rented will be the customer’s responsibility to pay.  Enterprise Rent-A-Car, Avis Budget Group, and Hertz do not guarantee that a Ford or Lincoln vehicle will be rented to all customers that own or request such vehicles.  Regardless of a dealer’s tax status Enterprise Rent-A-Car, Avis Budget Group, and Hertz will bill dealers at the rates listed above.  The rates listed above may not be available at airport locations.  Ford does not endorse any particular rental vehicle provider. ENTERPRISE AUTOMATED RENTAL MANAGEMENT SYSTEM If renting from Enterprise Rent-A-Car dealers are encouraged to schedule reservations through Enterprise’s free Automated Rental Management System (ARMS®). The ARMS® benefits to dealers are as follows:  The ability to create and submit “real time” rental reservations online or through your CDK® or Reynolds & Reynolds® Dealership Management System to the local Enterprise branch.  Reservations can be made same day or submitted in advance with anticipation of rental needs.  Specific rental needs can be communicated in the reservation (e.g. full-size SUV desired, etc.).  Authorize additional rental days when necessary.  View and print rental invoices online, immediately after each rental event is completed.  Copyright 2019 Ford Motor Company ATTACHMENT XVI Page 3 of 5 EXPENSES NOT COVERED UNDER RENTAL VEHICLE REIMBURSEMENT Rental Vehicle Reimbursement does not cover the following expenses:  Mileage charges  Fuel charges  Underage driver surcharge  Insurance  One-way fees NOTE: Some car insurance policies include rental vehicle insurance coverage so the purchase of additional insurance may not be required. RENTAL VEHICLE DOCUMENTATION Rental vehicle documentation must include the following:  A rental invoice from a dealership or commercial rental agency  Contract holder’s name on the rental invoice  Daily rental rate  Proof of payment (for customer refund of rental) ADMINISTRATIVE ALLOWANCE Dealers are eligible to claim a $25 administrative fee for:  Any rental claims under long-term rental program 18A01, 18A02, 18A03, or 18A04 that were submitted after June 13, 2018. This includes long-term rental claims that were originally approved by the SSSC after May 12, 2018 but processed for warranty payment after June 13, 2018.  Any rental claims with an RO open date after September 23, 2018 that require more than 4 rental days. Refer to the Dealer Bulletin for claiming instructions. CUSTOMER WAITLIST Dealers with customers on a waitlist for a rental vehicle are encouraged to work with their rental vehicle provider of choice. In most cases if a rental vehicle is not immediately available, rental vehicle providers are able to provide one to customers within 24 hours. If using Ford Courtesy Transportation Program (FCTP) for rentals, dealers should contact their sales operations manager for consideration for additional FCTP units. YOUTHFUL RENTER SURCHARGE Drivers under the age of 25 may be subject to a youthful renter surcharge and additional insurance requirements. These additional fees are not eligible for rental vehicle reimbursement unless they fall within the cost per day limits. Youthful renter policies vary by rental vehicle provider and location. Contact the rental vehicle provider that the vehicle is being rented from for further details. INCREASED FORD COURTESY TRANSPORTATION PROGRAM (FCTP) GUIDES In order to support these customers, FCTP Program Headquarters will review increased guides requests above the existing maximum on a case by case basis to ensure coverage is sufficient. Dealers must submit their request to their sales operations manager in order to be considered. RENTAL VEHICLES PAID FOR BY CUSTOMERS If a customer has obtained a rental vehicle on their own that is within the guidelines of this policy, they are eligible for a refund. The customer must provide the dealer with the rental documentation necessary to request rental reimbursement. Dealers must then follow the rental vehicle reimbursement process and provide a refund to the customer. Amounts above the cost per day limits will not be reimbursed.  Copyright 2019 Ford Motor Company ATTACHMENT XVI Page 4 of 5 ALTERNATIVE TRANSPORTATION If a customer is unable or does not wish to rent a vehicle but still requires transportation, the rental reimbursement allowance can be used for alternative transportation. The same cost per day limits apply of $44 per day for Ford and Mercury customers and $55 per day for Lincoln customers. The dollar per day allowance can be cumulative across multiple rides per day (e.g. ride to work $20 and ride home $24).  Any amount in excess of the cost per day limits will be the customer’s responsibility.  The customer will need to pay up front and provide proof of payment to the dealer.  Dealers will then need to submit for reimbursement following the Rental Vehicle Reimbursement Process and then refund the customer. Examples of alternative transportation:  Taxi  Public Transportation – Subway, Train, or Bus  Rideshare alternatives (Uber, Lyft, etc.) STORAGE OF CUSTOMER VEHICLES For all new rental requests, dealers should retain customer vehicles until the recall repair is completed and the rental vehicle is returned. This will allow for the vehicle to be repaired as soon as the part arrives and for the rental vehicle to be promptly returned. Due to the vehicle storage duration only anticipated to be short term, a vehicle storage/upkeep allowance will not be provided to dealers under this program. If customers were previously advised to retain and store their vehicles, they should drop their vehicles off at their dealer so the vehicle can be repaired as soon as the part arrives. Customers will be responsible for all vehicle upkeep during the time the vehicle is being stored. RESTRICTED VEHICLE USE AGREEMENT The Restricted Vehicle Use Agreement is no longer required for new rental requests due to the recalled vehicle remaining at the dealership until repaired.  Copyright 2019 Ford Motor Company TAKATA AIRBAG RECALL RENTAL VEHICLE PROCESS Start End Customer requests a rental vehicle Customer completes all required rental vehicle paperwork and is free to leave with the rental vehicle Order the required part(s) prior to the customer s appointment. Dealer makes a rental vehicle reservation for the customer Dealer completes the repair Check OASIS to ensure that the customer s vehicle is involved in one of the Takata airbag recalls Contact the SSSC for approval for additional rental days – see note above Customer drops off their recalled vehicle at the dealership Dealer must contact the customer the same day the repair has been completed and notify them that they should pick up their vehicle and return the rental car as soon as possible but no later than 7 days. Dealers are preapproved up to 4 days of rental reimbursement for while repairs are being performed Customer picks up their vehicle and returns the rental vehicle within 7 days of being contacted that their vehicle is repaired Rental vehicles should only be offered if the customer requests one and must not be used to help manage service department scheduling Customers should leave their recalled vehicle at the dealership so the repair can be completed without delay Are more than 4 days of rental required to complete the repair? Yes No When contacting the SSSC, certain information must be included in the web contact to ensure that the approval code is correct for the warranty claim. Refer to the Rental Claiming Instructions in the FSA Dealer Bulletin to determine what information must be submitted. Failure to provide the appropriate information can result in warranty claiming concerns.**************************************************************************************************************
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