Compliance Recall 17C13 – Rear 60% Seat Back Frame Pivot Nut Weld – 2017 Ford Focus

NHTSA Campaign Number: 17V528
Manufacturer Ford Motor Company
Components SEAT BELTS, SEATS
Potential Number of Units Affected 698

 

Insufficient Seat Frame Weld/FMVSS 207, 210

The reduced seat back strength may increase the risk of injury in the event of a crash.

 

Summary

Ford Motor Company (Ford) is recalling certain 2017 Focus vehicles. The rear left side seat back frame may have an insufficient weld between the outboard pivot bracket and the pivot nut joint, resulting in the seat back having reduced strength. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 207, “Seating Systems,” and 210, “Seat Belt Assembly Anchorages.”

 

Remedy

Ford will notify owners, and dealers will inspect and replace the rear second left side rear seat back as necessary, free of charge.

The recall is expected to begin October 16, 2017.

Owners may contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17C13.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if you Vehicle has a Recall


August 30, 2017

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C13
Certain 2017 Model Year Focus Vehicles
Rear 60% Seat Back Frame Pivot Nut Weld

AFFECTED VEHICLES

Vehicle Model Year Assembly Plant Build Dates
Focus 2017 Michigan June 7, 2017 through June 12, 2017

Affected vehicles are identified in OASIS and FSA VIN Lists.

 

REASON FOR THIS COMPLIANCE RECALL

Some of the affected vehicles may not conform to the requirements specified by Federal Motor

Vehicle Safety Standard (FMVSS) No. 207 Seating Systems and No. 210 Seat Belt Assembly Anchorages.  For rear seat back frames with an inadequate weld, the customer may experience an inoperative or difficult to operate folding seat back, seat squeak, rattle noise, sudden or unexpected seat back movement on one side of the seat, or a seat back that is loose at the lower outboard corner.  A seat back with inadequate weld penetration may have reduced strength, potentially increasing the risk of injury in a crash.

 

SERVICE ACTION

Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the 60% rear seat back pivot nut weld location using a pass/fail gauge and replace the rear seat back frame if necessary.  This service must be performed on all affected vehicles at no charge to the vehicle owner.

A Pass/Fail Gauge is required to complete this service action, and will be shipped to dealers at no cost (only one gauge allotted per dealer).

  • If you need to service a vehicle, order a Pass/Fail Gauge by submitting a VIN-specific request via the SSSC Web Contact Site (use General Contact type with the words “Pass/Fail Gauge”).
  • Schedule a service appointment for the customer at least three business days in advance to ensure the gauge is available (more time may be needed in Alaska or Hawaii).
  • Order seat frame parts only after inspection. NOTE:  Less than 1% of vehicles are expected to require seat back frame replacement.

 

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed the week of October 16, 2017.  Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee.  Violation of this requirement by a dealer could result in a civil penalty of up to $21,000 per vehicle.  Correct all vehicles in your new vehicle inventory before delivery.    

 

ATTACHMENTS

Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter

 

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web

Contact Site.  The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

 

Michael A. Berardi


ATTACHMENT I

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C13
Certain 2017 Model Year Focus Vehicles
Rear 60% Seat Back Frame Pivot Nut Weld

 

OASIS ACTIVATION

OASIS will be activated on August 30, 2017.

 

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 30, 2017.  Owner names and addresses will be available by October 27, 2017.

NOTE:  Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records.  The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.

Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

 

SOLD VEHICLES

  • Owners of affected vehicles will be directed to dealers for repairs.
  • Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
  • Correct other affected vehicles identified in OASIS which are brought to your dealership.
  • Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

 

STOCK VEHICLES

  • Correct all affected units in your new vehicle inventory before delivery.

 

DEALER-OPERATED RENTAL VEHICLES

The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental company from selling, renting or leasing vehicles subject to a safety or compliance recall.  Please consult your legal counsel for legal advice.

 

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

  • For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims.  No SSSC approval is required for these vehicles:
    • Ford vehicles – 3 years or 36,000 miles

 

OWNER REFUNDS

Refunds are not approved for this program.

 

 

RENTAL VEHICLES

Dealers are pre-approved for up to three days for a comparable rental vehicle.  Follow Extended Service Plan (ESP) guidelines for dollar amounts.  Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement.  Prior approval for more than three rental day(s) is required from the SSSC via the SSSC Web Contact Site.

 

CLAIMS PREPARATION AND SUBMISSION

  • Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
    • DWE: refer to ACESII manual for claims preparation and submission information.
    • OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number 17C13 is the sub code.
  • Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
  • For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts.

Enter the total amount of the rental expense under Miscellaneous Expense code RENTAL.


ATTACHMENT II

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Compliance Recall 17C13
Certain 2017 Model Year Focus Vehicles
Rear 60% Seat Back Frame Pivot Nut Weld

 

LABOR ALLOWANCES

Description Labor Operation Labor Time
Inspect Rear 60% Seat Back Frame Pivot Nut Weld, Pass 17C13A 0.3 Hour
Inspect & Replace Rear 60% Seat Back Frame Pivot Nut Weld, Failed Inspection 17C13B 0.6 Hour

 

PARTS REQUIREMENTS / ORDERING INFORMATION

Order parts after the inspection has been completed with the Pass/Fail gauge (please see Service Action on first page for ordering information).  Expected replacement rate is less than 1%.

Obtain the VIN-specific part number from the Ford Parts Catalog to ensure the correct rear seat back frame is ordered:

Part Number Description Order Quantity Claim Quantity
-96613A39- Rear 60% Seat Back Frame and Spring, LH 1 1
CV6Z-58613B48-A Rear Seat Backrest Hinge 1 1
F1EZ-54624A08-AA Latch Bezel 2 2
CU5Z-96610A16-BD Headrest Guide Sleeve 2 2
CU5Z-96610A16-BB Headrest Guide Sleeve 2 2

The DOR/COR number for this recall is 51094.

Order your parts through normal order processing channels.  To guarantee the shortest delivery time, an emergency order for parts must be placed.

Less than 1% of the affected vehicle population is expected to require Rear 60% Seat Back Frame replacement.

 

DEALER PRICE  

For latest prices, refer to DOES II.

 

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.

 

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.


ATTACHMENT III

CERTAIN 2017 MODEL YEAR FOCUS VEHICLES — REAR 60% SEAT BACK FRAME PIVOT WELD

 

OVERVIEW

Some of the affected vehicles may not conform to the requirements specified by Federal Motor Vehicle Safety Standard (FMVSS) No. 207 Seating Systems and No. 210 Seat Belt Assembly Anchorages.  For rear seat back frames with an inadequate weld, the customer may experience an inoperative or difficult to operate folding seat back, seat squeak, rattle noise, sudden or unexpected seat back movement on one side of the seat, or a seat back that is loose at the lower outboard corner.  A seat back with inadequate weld penetration may have reduced strength, potentially increasing the risk of injury in a crash.  Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to inspect the rear 60% seat back pivot weld location using a pass/fail gauge, and replace the rear seat back frame if necessary.

 

SERVICE PROCEDURE

Recommended Tool List For Inspection:

Pass / Fail Gauge
Trim Removal Tool
3 in (76 mm) Flat Head Screw Driver

 

Recommended Tool List For Replacement:

Needle Nose Pliers
6 in (152 mm) Flat Head Large Screw Driver
3/8″ Torque Wrench
3 in (76 mm) 3/8″ Drive Extension
3/8″ Drive Impact Tool
3/8″ Drive 10mm Hex Bit Socket
3/8″ Drive T-50 Torx Bit Socket
3/8″ Drive T-40 Torx Bit Socket
3/8″ Drive T-30 Torx Bit Socket
  1. Open the rear door and fold the rear 60% seat back downward.
  2. Unlatch the rear 60% seat back pivot. See Figure 1.

REAR 60% SEAT BACK PIVOT LATCHFIGURE 1

 

  1. Position the rear 60% seat back so that the pivot may be inspected. See Figure 2.

FIGURE 2PIVOTFIGURE 2

 

  1. Release the hook and loop strip adjacent to the pivot and remove the black plastic sleeve around the pivot shaft. See Figure 3.

PLASTIC SLEEVEFIGURE 3

 

  1. Release the J-clip along bottom of the rear 60% seat cover. See Figure 4.

REAR 60% SEAT BACK COVER J-CLIPFIGURE 4

 

  1. Place the Pass/Fail Gauge over the weld area. Ensure the Gauge is flush against the bracket and pivot shaft, zero gap is allowed on the bracket or pivot shaft. Utilize the Pass/Fail Gauge to measure the entire circumference of the weld area, the pivot weld must be contained within the notched measurement area of the Pass/Fail gauge. See Figure 5.
    • If the Pass/Fail Gauge makes contact with both the pivot shaft and base of the seat back frame, the seat back frame passes inspection. The vehicle can be reassembled by reversing the removal procedure.
    • If the Pass/Fail Gauge makes contact with both the pivot shaft and base of the seat back frame, the seat back frame passes inspection. The vehicle can be reassembled by reversing the removal procedure.

FIGURE 5PASS / FAIL GAUGEFIGURE 5


October 2017

 

* * * IMPORTANT SAFETY RECALL * * *
(PROGRAMA DE SEGURIDAD IMPORTANTE)

 

Compliance Recall Notice 17C13 / NHTSA Recall 17V-528
Aviso de Revisión de Cumplimiento 17C13

 

Mr. John Sample
123 Main Street
Anywhere, USA 12345

 

Your Vehicle Identification Number (VIN):  12345678901234567

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that your vehicle, with the VIN shown above, may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 207 Seating Systems Installation, and No. 210 Seat Belt Assembly Anchorages.

We apologize for this situation and want to assure you that, with your assistance, we will correct this condition.  Our commitment, together with your dealer, is to provide you with the highest level of service and support.

What is the issue? Your vehicle may have a rear seat back frame with an inadequate weld.  You may experience an inoperative or difficult to operate folding seat back, seat squeak, rattle noise, sudden or unexpected seat back movement on one side of the seat, or a seat back that is loose at the lower outboard corner.
What is the risk? A seat back with an inadequate weld penetration may have reduced strength, potentially increasing the risk of injury in a crash.
What will Ford and your dealer do? Ford Motor Company has authorized your dealer to inspect the rear 60% seat back pivot nut weld and replace the rear 60% seat back frame if necessary, free of charge (parts and labor).
How long will it take? The time needed for this repair is less than one-half day.  However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.  In addition, your vehicle will require an inspection to determine if parts need to be ordered.
What should you do? Please call your dealer without delay and request a service date for Recall 17C13.  Provide the dealer with your VIN, which is printed near your name at the beginning of this letter.

If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions.      Ford Motor Company wants you to have this recall completed on your vehicle.  The vehicle owner is responsible for making arrangements to have the work completed.

Please note:  Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

NOTE:  You can receive information about Recalls and Customer Satisfaction Programs through our FordPass App.  The app can be downloaded through the App Store or Google Play.  In addition there are other features such as reserving and paying for parking in certain locations and controlling certain functions on your vehicle (lock or unlock doors, remote start) if it is equipped to allow control.

Do you need a rental vehicle? If your dealer determines replacement of the rear 60% seat back frame is required and needs your vehicle overnight, your dealer is authorized to provide a rental vehicle for your personal transportation at no charge (except for fuel and insurance) while your vehicle is at the dealership for repairs.  Please see your dealer for guidelines and limitations.
What if you no longer own this vehicle? If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.

You received this notice because government regulations require that notification be sent to the last known owner of record.  Our records are based primarily on state registration and title data, which indicate that you are the current owner.

Can we assist you further? If you have difficulties getting your vehicle repaired promptly and without charge, please contact your dealership’s Service Manager for assistance.

RETAIL OWNERS:  If you have questions or concerns, please contact our Ford Customer Relationship Center at 1-866-436-7332 and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.Fordowner.com.

For the hearing impaired call 1-800-232-5952 (TDD).  Representatives are available Monday through Friday:  8:00AM – 8:00PM(Eastern Time).

FLEET OWNERS:  If you have questions or concerns, please contact our

Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you.  If you wish to contact us through the Internet, our address is:  www.fleet.ford.com.

Representatives are available Monday through Friday:  8:00AM – 8:00PM (Eastern Time).

If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway

Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov.  Reference NHTSA Safety Recall 17V-528.

Para asistencia en Español Visite nuestro sitio web para ver este anuncio en Español al siguiente dirección: https://es.owner.ford.com/recall.

Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.

 

Thank you for your attention to this important matter.

Ford Customer Service Division


https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V528-8453.pdf

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https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V528-1309.pdf

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https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V528-2807.pdf

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