| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10144953
Manufacturer Communication Number: 17G01-S2
Summary
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles – Rear Suspension Toe Link Replacement
5 Affected Products
August 10, 2018
TO: All U.S. Ford
and Lincoln Dealers
SUBJECT: Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
REF: Optional Product Improvement Program 17G01 – Supplement #1
Dated January 31, 2018
REF: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD – Safety Recall 16S18 – Supplement #2
Dated August 10, 2018
New! REASON FOR THIS SUPPLEMENT
Technical Information: Updated to remind dealers that the new toe link adjustment sleeve jam nuts are only finger tight and must be tightened even when rear toe adjustment is not necessary.
PROGRAM TERMS
This program will be in effect through January 31, 2019. There is no mileage limit for this program.
AFFECTED VEHICLES
| Vehicle | Model Year | Assembly Plant | Build Dates |
| Police Interceptor Utility | 2013-2017 | Chicago | August 25, 2011 through January 19, 2017 |
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
The affected vehicles may be used in high-speed pursuit and extreme maneuvers by police fleet customers, increasing the bending stress on the rear suspension toe link(s), that can increase the likelihood of a rear suspension toe link fracture. A customer with a fractured rear suspension toe link may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle.
SERVICE ACTION
Upon customer request, dealers are to replace both rear suspension toe links, check alignment and, if necessary, adjust rear toe. This service must be performed on all affected vehicles at no charge to the vehicle owner.
NOTE: Some of the affected vehicles are also included in Safety Recall 16S18. Rear suspension toe link replacement provides a single repair for 16S18 and 17G01. If affected, the Ford system will automatically close 16S18 upon claim payment of 17G01.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters were mailed the week of August 28, 2017. Owner letters for vehicles that were added to the program will be mailed the week of February 12, 2018. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
New! ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,
David J. Johnson
ATTACHMENT I
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
OASIS ACTIVATION
OASIS will be activated on August 15, 2017. OASIS will be activated for the vehicles that were added to the program on January 31, 2018.
FSA VIN LISTS ACTIVATION
FSA VIN Lists were made available through https://web.fsavinlists.dealerconnection.com on August 15, 2017. FSA VIN Lists will be available for the vehicles that were added to the program on January 31, 2018.
Owner names and addresses were made available by September 8, 2017. Owner names and addresses will be activated for the vehicles that were added to the program by February 23, 2018.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.
SOLD VEHICLES
- Owners of affected vehicles will be directed to dealers for repairs.
- Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
- Correct other affected vehicles identified in OASIS which are brought to your dealership.
- Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
STOCK VEHICLES
- Correct all affected units in your new vehicle inventory before delivery.
- Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
- For related damage and access time requirements, refer to the Warranty and Policy Manual – Section 6 – Ford/Lincoln Program Policies – Field Service Actions (FSA) – Related Damage.
- For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
- Ford vehicles – 3 years or 36,000 miles
- Ford
- For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
- Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Notification Letter. This refund offer expires June 30, 2018.
- Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Notification Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
- Refunds will only be provided for the cost associated with rear suspension toe link replacement due to fracture.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
CLAIMS PREPARATION AND SUBMISSION
- Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims, select claim type 31: Field Service Action. The FSA number (17G01) is the sub code.
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
- Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA. IMPORTANT: Click the radio button on the Related Damage Indicator.
- Submit refunds on a separate repair line.
- Program Code: 17G01 – Misc. Expense: ADMIN
- Misc. Expense: REFUND – Misc. Expense: 0.2 Hrs.
- Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
- PROGRAM TERMS: This program will be in effect through January 31, 2019. There is no mileage limit for this program.
NOTE: If affected, the Ford system will automatically close 16S18 upon claim payment of 17G01.
ATTACHMENT II
Optional Product Improvement Program 17G01 – Supplement #2
Certain 2013-2017 Model Year Police Interceptor Utility Vehicles
Rear Suspension Toe Link Replacement
LABOR ALLOWANCES
| Description | Labor Operation | Labor Time |
| Replace both rear suspension toe links | 17G01B | 0.6 Hours |
| Check alignment and, if necessary, adjust rear toe | 17G01C | 0.6 Hours |
PARTS REQUIREMENTS / ORDERING INFORMATION
| Description | Order Quantity | Claim Quantity | Part Number |
| Rear Toe Link Kit | 1 | 1 | DB5Z-5A972-J |
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 – WARRANTY PARTS RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
ATTACHMENT III
CERTAIN 2013-2017 MODEL YEAR POLICE INTERCEPTOR UTILITY VEHICLES — REAR SUSPENSION TOE LINK REPLACEMENT
OVERVIEW
The affected vehicles may be used in high-speed pursuit and extreme maneuvers by police fleet customers, increasing the bending stress on the rear suspension toe link(s), that can increase the likelihood of a rear suspension toe link fracture. A customer with a fractured rear suspension toe link may experience noise, unusual vehicle handling characteristics, or difficulty controlling the vehicle. Upon customer request, dealers are to replace both rear suspension toe links, check alignment and, if necessary, adjust rear toe.
Recommended Tool List:
| 1/2″ Drive Impact Gun |
| 1/2″ Drive 19mm Deep Impact Socket |
| 1/2″ Drive Extension 9 in (229 mm) |
| 1/2″ Drive 18mm Shallow Swivel Impact |
| 1/2″ Drive Torque Wrench |
| 21mm Wrench |
| 7/8″ Wrench |
| Tape Measure |
| Jack Stand |
NEW! SERVICE PROCEDURE
WARNING: Suspension fasteners are critical parts that affect performance of vital components and systems. Tighten fasteners as specified. Measure the distance from the center of the wheel hub to the lip of the fender with the vehicle in a level, static ground position (ride height) before dissasembly. When securing the new height.
WARNING: Tighten the suspension bushing fasteners with the suspension supported at ride height or with the weight of the vehicle resting on the wheels and tires, otherwise toe link and bushing damage may occur.
- Replace both rear toe links and all fasteners. Please follow the Workshop Manual (WSM) procedures in Section 204-02.
NOTE: The new toe link adjustment sleeve jam nuts are only finger tight. The jam nuts must be tightened to the torque specification in the WSM even if toe adjustment is not necessary.
NOTE: The toe links must be secured at ride height during replacement. See Figure 1.
FIGURE 1
1 Associated Document
Manufacturer Communications
Optional Product Improvement Program 17G01 – Supplement #2
Loading...
Reload document 
Open in new tab NHTSA ID Number: 10140336
Manufacturer Communication Number: 17G01-S1
Summary
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles – Rear Suspension Toe Link Replacement
1 Associated Document
Manufacturer Communications
Optional Product Improvement Program 17G01 – Supplement #1
MC-10140336-9999.pdf 415.317KB
Loading...
NHTSA ID Number: 10138537
Manufacturer Communication Number: 17G01-S1
Summary
Certain 2013-2016 Model Year Police Interceptor Utility Vehicles – Rear Suspension Toe Link Replacement
1 Associated Document
Manufacturer Communications
Optional Product Improvement Program 17G01 – Supplement #1
MC-10138537-9999.pdf 415.317KB
Loading...
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- Includes 1-pc. 3/8 in. drive torque wrench; Storage case; Product manual with torque conversion chart
- Wrench emits a click that can be heard and felt when the preset value is reached
- Permanently marked, high-contrast dual-range scale is easy to read, even in low light
- Reversible ratchet head drives in both directions and measures torque in clockwise direction
- Durable all-steel construction has no plastic parts to break or wear out
- High Precision and Quick Reading: 3/8 torque wrench has high contrast and dual range scale( 5-45 Ft-Lb/6.8-61 Nm),making it clear and easy to read. We have professional torque wrench production technology, and after 20000 tests, the calibration error range of the torque wrench is around 3%, making it an essential helper for you
- Safe and Reliable Operation: Equipped with a bidirectional drive ratchet head, torque can be measured clockwise or counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque
- Good Quality and Durable Material: Made of hardened chromium vanadium steel alloy (Cr-V). At the same time, the bottom buckle tail plug adopts a red anodizing process to improve the product's oxidation resistance during use and enhance surface wear resistance. 72 tooth ratchet head, made of chromium molybdenum steel.We use the quality materials which are resist corrosion and are durable
- Quick Torque Setting: Simple and fast torque setting, pull down the locking knob and hold it down to rotate to the torque you need. Release the hand and the locking knob will automatically rebound to lock the torque value. And the designer referred to the appearance of the flashlight handle and designed a non slip and labor-saving knurled handle, making it more comfortable and easy to hold when using
- Easy to Store and Widely Use: You will receive the 3/8-inch drive click torque wrench with a sturdy plastic shell storage box, which is very delicate and durable. Torque wrench is suitable nuts and bolts on various occasions, such as bike, motorcycle, car spark, and torque wrench is suitable for repairing cars and motorcycles, which are essential maintenance tools for car owners
- Portability: durable case for portability or storage
- Added comfort: bi-material handle for comfort and grip
- Hassle free use: locking feature adjusts quick and easily for hassle free use
- Quick identification: scales stamped into housing showing inch and metric torque setting
- Meets or exceeds ASME specifications
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- HEAVY-DUTY PERFORMANCE: Handle a wide range of torque applications with precision using the 35-200 in.-lb/3.95-22.5 Nm range of this heavy-duty torque wrench
- DURABLE CONSTRUCTION: Engineered with a hardened treated Cr-V steel alloy ratchet head, this torque wrench provides long-lasting durability with resistance to rust and corrosion
- EASY TO READ SCALE: This adjustable torque wrench features a high contrast, dual range scale pre-calibrated to an accuracy of ± 4% for reliable and precise adjustments
- CONVENIENT STORAGE: Comes with a sturdy plastic case, making it easy to store and transport your 1/4 inch torque wrench safely and conveniently
- USER-FRIENDLY DESIGN: This tork wrench offers easy operation; unlock before adjusting torque value and lock after for stable use; adjust to lowest value and loosen locking ring post-use
- 【8-in-1 Torque Wrench Set】 Includes 1/4, 3/8, 1/2 inch drive torque wrenches that meet your different needs. 5Pcs Adapter: 1/4"Extension bar(4''), 3/8"Extension bar(6''), 1/2"Extension bar(5''), 3/8" Universal Joint, 1/2" to 3/8" Adapter with a sturdy plastic case for storage and portability
- 【Dual range scale & High Precision】 1/4 inch 10-220in.lb/1-24.7Nm with 1 in.lb micro-adjustment, 3/8 inch 10-45ft.lb/13.6-61Nm with 0.25 ft.lb micro-adjustment, 1/2 inch 10-160ft.lb/10-227Nm with 1 ft. lb micro-adjustment. Each wrench undergoes strict and specialized instrument testing before leaving the factory to ensure accuracy within ±3% and is provided with a formal calibration certificate
- 【Safe & Reliable】 This torque wrench set has been upgraded to have a louder "Click" sound, ensuring a clear and stronger click sound when the torque value exceeds 5 Nm, subtler click at lower than 5 Nm. The distinct click sound indicates that the preset torque has been reached, signaling you to stop applying force
- 【Releasable & Dual Direction】These torque wrenches has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. With 72-tooth reversible ratchet head, it can be used in both clockwise and counterclockwise directions
- 【High Quality and Durable】 The torque wrench ratchet head is made from hardened treated Cr-Mo Steel for longevity. Handle crafted from high-grade aerospace aluminum for durability, and corrosion resistance. All adapters are treated with phosphating, with stronger wear resistance and a longer lifespan
- ±3% HIGH PRECISION AND COOL APPEARANCE: 1/2 inch drive torque wrench (10-170ft.-lb/13.6-230.5Nm)has a calibration error range of ±3%, high precision, and comes with a corresponding serial number, which is easy to trace the original data, and you can use it with confidence.Hairich torque wrench not only has superior quality but also has a superior appearance. The classic combination of black and red is fashionable and textured, allowing you to enjoy a visual feast during use.
- PREMIUM MATERIAL AND DURABLE: Experience the ultimate durability and antiskid with the torque wrench. The main body of Hairich torque wrench set is made of chrome vanadium steel alloy, which is more strong and more durable. The head of the inch-pound torque wrench adopts a ratchet design with a reversing device to improve work efficiency. The square knurled handle is made of aluminum titanium alloy, which is ergonomic and comfortable to hold for long-time use.
- DUAL SCALE AND QUICK SETTING: Laser Printed by dual-range（ft-lb and Nm). Our professional torque wrench is easy to read and provides direct unit conversion, When the set torque value is reached, the torque wrench will make an audible and felt click to remind you to stop applying force. Pull down the lock knob and hold it until the torque setting is completed. Release the hand, and the lock knob will automatically rebound back to lock the value.
- ERGONOMIC DESIGN AND POWERFUL: Every design of our industrial torque wrench conforms to ergonomic, easy to handle.72-tooth ratchet, 5° ratcheting arc head, a quick-release button for easy loading and unloading, and an aluminum non-slip handle for excellent grip and control. A recent research review that, 72-tooth ratchets are very professional tooth ratchets, you just only rotate 5 degrees to finish it. Not easy to slip and wear, can be used in small spaces, and is more durable and powerful.
- EASY OPERATION AND SAFETY: Thanks to its bidirectional drive ratchet head, our torque wrench can be measured both clockwise and counterclockwise. When the set torque value is reached, a "click" sound will remind you to stop applying force to prevent damage to the item due to excessive torque. Notice: At low Nm settings under 5 Nm the "click" sound can be too light to hear.
- 3Pcs Torque Wrench Set: The calibration error range is around 3%, each torque wrench has a calibration certificate. The 3-in-1 torque wrench set can meet your different needs. Including 1/4 inch 20-240 in.lb, 3/8 inch 5-45 ft.lb, 1/2 inch 20-160 ft.lb.
- Safe and Reliable: When the 1/2 torque wrench reaches the preset torque value, it makes a clear "click" sound, accompanied by an obvious hand vibration that reminds you no longer to apply force, prevent damage caused. 72-tooth reversible ratchet head, it can be used both clockwise and counterclockwise directions.
- Quick Release Button: This 3/8 torque wrench has a quick release button with which accessories can easily be installed and removed, the accessories can grip and is not easy to fall down. It is more convenient to use. The torque wrench is made of CR-MO with a higher hardness.
- Easy to Set: First pull down the locking knob and hold it down and then start setting the desired torque value. Release the hand and the locking knob will automatically rebound to lock the torque value. If you do not use, please set the torque key to the minimal torque value.
- Widely Use: The torque wrenches can satisfy you in bicycle, motorcycle, car, truck and wheel screws, wheel nuts and in the device installation, electrical engineering, etc. We insist on bringing customers a good shopping experience.
- 🔧【𝐌𝐢𝐥𝐢𝐭𝐚𝐫𝐲-𝐠𝐫𝐚𝐝𝐞 𝐒𝐭𝐞𝐞𝐥】ETOOLAB torque wrench utilizes military-grade steel as its base material, coupled with professional surface rust protection methods tailored to usage habits. While ensuring user comfort, it enhances product strength, wear resistance, and rust resistance. offers a more comfortable experience and a longer lifespan!
- ⚙️【±𝟑% 𝐏𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 & 𝐒𝐢𝐦𝐩𝐥𝐞 𝐋𝐨𝐜𝐤𝐢𝐧𝐠 𝐑𝐢𝐧𝐠】Our torque wrench 3/8 drive meets the high precision standard of ±3% and comes with a traceable serial certificate. You can use it with confidence! Moreover, its graduation ring is tightly locked, with smaller incremental values, ensuring precise and consistent torque output even after multiple uses. This reduces the hassle of frequent adjustments. It is undoubtedly an excellent tool for your work!
- 👍【𝐄𝐚𝐬𝐲-𝐭𝐨-𝐑𝐞𝐚𝐝】The scale of this 3/8 drive torque wrench is laser-engraved, using a black background with white markings. dinamometrica de 3/8 ensures clear and easy readability of the scale, even in sunlight. With a dual-scale design, users can conveniently read torque values in two different units according to their preferences, without the need for conversion!
- 🔊【𝐋𝐨𝐮𝐝 𝐂𝐥𝐢𝐜𝐤 𝐒𝐨𝐮𝐧𝐝】This torque wrenches has been upgraded to have a louder "Click" sound. We conducted over 25,000 tests to ensure that each product produces a click sound volume of no less than 45dB when the torque value exceeds 34 lbf·ft. When you hear the distinct click sound, it indicates that the preset torque has been reached, signaling you to stop applying force. You no longer need to worry about damaging your mechanical components.
- 💯【𝐔𝐬𝐞𝐫-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲】Our torque wrench set features a 72-tooth dual-directional ratchet head, allowing for easy operation in both clockwise and counterclockwise directions. It is designed with an adjustable locking ring, making it effortless to adjust the preset torque value.
Last update on 2025-05-08 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.